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customer support engineer Jobs in Islamabad

customer support engineer

electrical engineer

system engineer

Impact Business Technologies

Job Posting &ndash; System Engineer (Cloud &amp; Systems)Position Title: System Engineer &ndash; CloudDepartment: Information TechnologyLocation: IslamabadEmployment Type: Full-TimeReports To: Manager ITAbout the RoleWe are seeking a motivated System Engineer &ndash; Cloud &amp; Systems to support the organization&rsquo;s cloud platforms, Microsoft 365 services, on-premises servers, and hosting infrastructure. The role offers hands-on exposure to modern IT environments, including cloud services, virtualization, enterprise messaging systems, and infrastructure operations.The selected candidate will assist senior engineers in maintaining both cloud and on-premises infrastructure, supporting ongoing cloud migration initiatives, Exchange environments, and hosting platforms, while ensuring system reliability, performance, and security.Key ResponsibilitiesCloud &amp; Microsoft 365 Support<ul><li>Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.</li><li>Assist with mailbox migrations, user provisioning, license assignments, and tenant administration.</li><li>Monitor cloud services, system alerts, and service health dashboards.</li><li>Support Azure AD identity and access management tasks.</li></ul>Systems &amp; Server Management<ul><li>Assist in managing Windows Server environments and Active Directory services.</li><li>Support on-premises Exchange Server administration, including mailbox management and system monitoring.</li><li>Maintain enterprise email services across hybrid or on-premises environments.</li><li>Support virtualization platforms such as Hyper-V or VMware.</li><li>Perform routine server health checks, system monitoring, and patch management.</li></ul>Hosting &amp; Infrastructure Services<ul><li>Assist in maintaining hosting infrastructure and multi-tenant environments for email and application hosting.</li><li>Support web hosting services, DNS management, and domain configurations.</li><li>Monitor server resource utilization, uptime, and system performance.</li><li>Assist with backup management and disaster recovery validation.</li></ul>Systems Operations<ul><li>Assist with server monitoring, patching, updates, and backups.</li><li>Support infrastructure maintenance and system optimization tasks.</li><li>Perform routine system validations and operational checks.</li></ul>Security &amp; Best Practices<ul><li>Support Multi-Factor Authentication (MFA) enforcement and identity reviews.</li><li>Assist in endpoint security monitoring and compliance activities.</li><li>Follow and help maintain IT security policies, SOPs, and documentation.</li></ul>Automation &amp; Documentation<ul><li>Assist in creating basic automation scripts and workflows (PowerShell).</li><li>Maintain technical documentation, system configuration records, and knowledge base articles.</li></ul>Learning &amp; Development<ul><li>Participate in cloud migration and infrastructure modernization projects.</li><li>Gain hands-on experience working with Microsoft 365, Exchange, servers, and virtualization technologies.</li><li>Work closely with senior engineers to develop advanced cloud and infrastructure skills.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or related field.</li><li>2&ndash;3 years of experience in IT systems support, server administration, or cloud operations.</li></ul>Basic Knowledge Of<ul><li>Microsoft 365 administration</li><li>Windows Server and Active Directory</li><li>Exchange Server (basic administration)</li><li>Networking fundamentals (TCP/IP, DNS, DHCP)</li><li>Server monitoring and system troubleshooting</li></ul>Personal Attributes<ul><li>Strong learning mindset and interest in cloud technologies</li><li>Good analytical and troubleshooting skills</li><li>Ability to work collaboratively in a team environment</li></ul>Preferred Skills / Certifications<ul><li>Microsoft Azure Fundamentals (AZ-900) &ndash; preferred or in progress</li><li>Microsoft 365 Fundamentals</li><li>Basic PowerShell scripting knowledge</li><li>Exposure to virtualization platforms (VMware / Hyper-V)</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

System Engineer

Makkays (Pvt) Ltd

System Engineer (Cloud &amp; Systems)Islamabad Experience: 2&ndash;3 Years Qualification: Bachelor&rsquo;s in IT / Computer Science or related fieldJob DescriptionWe are hiring a System Engineer &ndash; Cloud &amp; Systems to support Microsoft 365 services, cloud platforms, and on-premises infrastructure. The role offers hands-on exposure to cloud environments, servers, virtualization, and enterprise IT systems.Key Responsibilities<ul><li>Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)</li><li>Assist in user provisioning, mailbox migrations, and license management</li><li>Manage Windows Server, Active Directory, and Exchange environments</li><li>Monitor system performance, alerts, and server health</li><li>Support virtualization platforms (VMware / Hyper-V)</li><li>Assist in hosting, DNS, and domain management</li><li>Perform system updates, patching, backups, and troubleshooting</li><li>Support security practices (MFA, access control, compliance)</li><li>Maintain documentation and assist in basic PowerShell automation</li></ul>Requirements<ul><li>2&ndash;3 years of relevant experience (mandatory)</li><li>Knowledge of Microsoft 365 and Windows Server</li><li>Basic understanding of Exchange Server and Active Directory</li><li>Networking fundamentals (TCP/IP, DNS, DHCP)</li><li>Strong troubleshooting and analytical skills</li></ul>Preferred Skills<ul><li>Microsoft Azure Fundamentals (AZ-900)</li><li>Microsoft 365 Fundamentals</li><li>Basic PowerShell scripting</li><li>Exposure to virtualization (VMware / Hyper-V)</li></ul>Apply NowEmail: khadija.zia@ibs.biz.pk WhatsApp: 0302-8298539Pay: Rs55,000.00 - Rs70,000.00 per monthWork Location: In person

Vulsight

<div>
 
 We are looking for a highly skilled Reverse Engineer to analyze and understand complex, closed-source distributed system binaries. You will work closely with a security research team to uncover internal logic, execution flows, and potential vulnerabilities in high-performance networked systems.
 
 
 
 
 
 This role is hands-on, low-level, and requires deep curiosity and persistence.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Reverse engineer compiled native binaries (primarily Rust/C/C++)
 </li>
 <li>
 Reconstruct program logic, state machines, and networking behavior
 </li>
 <li>
 Trace execution paths to identify crash conditions, edge cases, and vulnerabilities
 </li>
 <li>
 Analyze custom protocols (P2P, RPC, binary formats)
 </li>
 <li>
 Work with debuggers to reproduce and validate findings in controlled environments
 </li>
 <li>
 Collaborate with security researchers to turn insights into exploitable or provable issues
 </li>
 <li>
 Document findings clearly (control flow, key functions, invariants, failure points)
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Strong experience in reverse engineering native binaries
 </li>
 <li>
 Proficiency with tools such as:
 </li>
 <li>
 Ghidra
 </li>
 <li>
 IDA Pro
 </li>
 <li>
 GDB
 </li>
 </ul>
 
 
 Solid understanding of:
 
 
 <ul>
 <li>
 Low-level systems (memory, threading, async execution)
 </li>
 <li>
 Assembly (x86_64 required; ARM is a plus)
 </li>
 <li>
 Networking fundamentals (P2P systems preferred)
 </li>
 <li>
 Ability to read or infer logic from Rust, Go, or C/C++ binaries
 </li>
 <li>
 Experience debugging crashes, panics, or undefined behavior
 </li>
 </ul>
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Background in blockchain systems or distributed consensus
 </li>
 <li>
 Experience reversing network protocols or custom serialization formats
 </li>
 <li>
 Familiarity with fuzzing, symbolic execution, or dynamic tracing
 </li>
 <li>
 Prior work in security research, exploit development, or bug bounties
 </li>
 </ul>
 
 
 What We Care About
 
 
 <ul>
 <li>
 Ability to figure things out without documentation
 </li>
 <li>
 Strong debugging intuition (why did this crash? what assumptions broke?)
 </li>
 <li>
 Clear thinking under ambiguity
 </li>
 <li>
 Speed + depth (not just surface-level reversing)
 </li>
 </ul>
</div>

Reverse Engineer (Blockchain Systems/Native Binaries)

Adams Fire Tech (Pvt) Ltd

We are hiring a Pre-Sales Engineer (Fire &amp; Safety Systems) to support our sales and projects team in preparing technical proposals, BOQs, and compliant system designs for commercial and industrial projects.This role is ideal for candidates with experience in fire alarm and firefighting system estimation and tendering.Key Responsibilities<ul><li>Prepare BOQs, cost estimates, and technical proposals</li><li>Design and review:</li><li>Fire Alarm Systems (Addressable &amp; Conventional)</li><li>Firefighting Systems (Hydrant, Sprinkler, FM200 / Clean Agent)</li><li>Analyze tender documents, drawings, and specifications</li><li>Ensure compliance with NFPA standards and Civil Defense requirements</li><li>Coordinate with suppliers for pricing and technical submittals</li><li>Support sales team in bid preparation and client submissions</li><li>Conduct site visits where required</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Electrical or Mechanical Engineering</li><li>3&ndash;5 years experience in fire &amp; safety / MEP industry</li><li>Strong knowledge of:</li><li>Fire alarm system design (loop calculation, device selection)</li><li>Firefighting system basics</li><li>Familiarity with NFPA codes</li><li>Proficient in:</li><li>AutoCAD</li><li>MS Excel (BOQ &amp; costing)</li></ul>Salary &amp; Benefits<ul><li>PKR 100,000 &ndash; 125,000 per month (depending on experience)</li><li>Performance-based incentives (project/tender success)</li><li>Mobile allowance</li><li>Annual bonus</li><li>Training &amp; certification opportunities</li></ul>Why Join Us?<ul><li>Work on large-scale commercial &amp; industrial fire safety projects</li><li>Exposure to international standards and leading brands</li><li>Strong career growth into technical or sales leadership roles</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs125,000.00 per monthApplication Question(s):<ul><li>Do you have experience in fire alarm or firefighting system estimation/BOQ preparation?</li><li>How many years of experience in Fire &amp; Safety / MEP industry?</li><li>Do you have hands-on experience with AutoCAD?</li><li>Are you familiar with NFPA standards?</li></ul>Work Location: In person

Pre-Sales Engineer (Fire & Safety Systems)

99 Technologies

Junior Production Support EngineerDepartment: Software Engineering / OperationsLocation: Bahria Town, Islamabad.Role OverviewI am seeking a proactive and detail-oriented Junior Production Support Engineer to support our shipping and fulfillment platform. This role combines L1 responsibilities (incident response, monitoring, user communication) with L2 responsibilities (technical troubleshooting and log analysis).The selected candidate will act as the first line of defense for production issues, ensuring smooth order processing, accurate shipping label generation, and reliable integrations with carriers and third-party platforms.Key ResponsibilitiesMonitor production systems and respond promptly to incidents impacting order processing and shipping workflowsServe as the primary point of contact for customer-reported issuesTroubleshoot issues related to order ingestion, carrier integrations, shipping rates, and label generationAnalyze logs, API requests/responses, and system behavior to identify root causesInvestigate and resolve integration-related issuesCommunicate clearly and professionally with customers and internal teams during incidentsEscalate complex issues to engineering teams with proper context and analysisMaintain documentation, runbooks, and incident reportsContinuously improve monitoring processes and support workflowsRequired Skills &amp; Qualifications0&ndash;1 year of experience in production support or technical supportBasic understanding of SaaS platforms and APIs (REST, webhooks)Familiarity with SQL, log analysis, and HTTP debugging tools (Postman, curl)Strong analytical and problem-solving skillsClear and professional communication skillsNice to HaveExposure to eCommerce or shipping/logistics platformsFamiliarity with carrier APIs (e.g., FedEx, UPS, USPS)Experience with monitoring toolsUnderstanding of queues and background job processingExperience with ticketing systems such as JiraEducationBachelor&rsquo;s degree in Computer Science, Information Technology, or a related fieldWork Location: In person

Junior Production Support Engineer

DST Engineers LLC

OverviewWe are seeking a motivated Design Engineer with strong AutoCAD/MicroStation drafting skills to support the development of construction drawings for power and utility-related projects. This role combines engineering judgment with technical drafting expertise to produce accurate, construction-ready design packages.The ideal candidate has a solid understanding of power systems fundamentals, is familiar with engineering design standards, and can independently prepare and review drawings in AutoCAD/MicroStation.Key ResponsibilitiesEngineering &amp; Design<ul><li>Develop construction drawings for power system and utility projects.</li><li>Apply engineering principles to ensure designs meet technical and safety requirements.</li><li>Interpret project specifications, design standards, and engineering calculations.</li><li>Support layout development, equipment placement, routing, and system detailing.</li></ul>Drafting &amp; Documentation<ul><li>Prepare detailed drawings including plans, sections, elevations, and construction details using AutoCAD/MicroStation.</li><li>Convert engineering concepts, sketches, and markups into finalized design packages.</li><li>Revise drawings based on internal reviews and client feedback.</li><li>Maintain organized documentation and drawing revision control.</li></ul>Standards &amp; Compliance<ul><li>Ensure all drawings comply with applicable design standards and company guidelines.</li><li>Apply knowledge of power system fundamentals in preparing accurate designs.</li><li>Assist in maintaining drawing quality and technical consistency across projects.</li></ul>Coordination<ul><li>Collaborate with engineers, project managers, and other stakeholders.</li><li>Support project timelines by delivering accurate and timely drawing packages.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Electrical Engineering, Civil Engineering, or a related field.</li><li>Familiarity with engineering design standards and drafting practices.</li><li>Basic to intermediate knowledge of power systems and electrical distribution concepts.</li><li>Proficiency in AutoCAD/MicroStation.</li></ul>Required Skills<ul><li>Strong understanding of power system fundamentals.</li><li>Proficiency in AutoCAD/MicroStation for preparing construction drawings.</li><li>Ability to interpret engineering documents and technical specifications.</li><li>Strong analytical thinking and attention to detail.</li><li>Effective communication and teamwork skills.</li></ul>Job Type: Full-timeWork Location: Hybrid remote in Islamabad

Electrical Engineer

APP IN SNAP (Private) Limited

<div>
 
 Job Summary
 
 
 We are seeking a Senior DevOps Engineer / Linux System Administrator to manage and scale high-availability, cloud-native infrastructures for FinTech and media-intensive platforms. The ideal candidate will have deep hands-on experience with Microsoft Azure, AWS, VMWare, Kubernetes, Docker, CI/CD, monitoring, security, and live streaming systems, and will play a critical role in ensuring system reliability, performance, and security.
 
 
 Key Responsibilities
 
 
 Infrastructure &amp; Cloud Operations
 
 <ul>
 <li>
 Design, deploy, and maintain
 
 high-availability infrastructure
 
 on Azure, OnPrem VMware &amp; AWS (EC2, S3, EBS, EFS, Route 53, CloudFront, ALB) as well.
 </li>
 <li>
 Manage
 
 Linux servers
 
 (Ubuntu, CentOS, RedHat) including performance tuning, security hardening, and patching.
 </li>
 <li>
 Build and maintain
 
 hybrid and multi-cloud environments
 
 to optimize cost and performance.
 </li>
 <li>
 Implement auto-scaling, load balancing, and disaster recovery strategies.
 </li>
 </ul>
 
 Containerization &amp; Orchestration
 
 <ul>
 <li>
 Containerize applications using
 
 Docker
 
 and manage workloads using
 
 Kubernetes (EKS)
 
 , ECS, ECR, and Docker Swarm.
 </li>
 <li>
 Implement Kubernetes features including
 
 RBAC, namespaces, ConfigMaps, Secrets
 
 , and ingress controllers.
 </li>
 <li>
 Manage microservices deployments and ensure efficient resource utilization.
 </li>
 </ul>
 
 CI/CD &amp; Automation
 
 <ul>
 <li>
 Build and maintain
 
 CI/CD pipelines
 
 using Azure DevOps, Jenkins, GitHub Actions, Bitbucket, and GitLab.
 </li>
 <li>
 Automate infrastructure provisioning and configuration using
 
 Ansible
 
 and
 
 Terraform
 
 .
 </li>
 <li>
 Develop automation scripts using
 
 Bash and Python
 
 to improve operational efficiency.
 </li>
 </ul>
 
 Monitoring, Logging &amp; APM
 
 <ul>
 <li>
 Implement centralized logging and monitoring using
 
 ELK Stack, Prometheus, Grafana, Nagios, Monit, and Checkmk
 
 .
 </li>
 <li>
 Set up
 
 APM and distributed tracing
 
 using OpenTelemetry.
 </li>
 <li>
 Configure alerts and incident response workflows using tools like
 
 PagerDuty and Slack
 
 .
 </li>
 </ul>
 
 Security &amp; Access Control
 
 <ul>
 <li>
 Implement
 
 Zero Trust security models
 
 with
 
 RBAC and SSO
 
 (Okta/Auth0).
 </li>
 <li>
 Replace static credentials with
 
 short-lived certificates
 
 using
 
 HashiCorp Vault
 
 .
 </li>
 <li>
 Manage SSL/TLS certificates using
 
 Certbot and AWS Certificate Manager
 
 .
 </li>
 <li>
 Configure
 
 WAF, Cloudflare, IAM roles, security groups
 
 , and DNS policies to protect infrastructure.
 </li>
 </ul>
 
 Databases &amp; Backend Support
 
 <ul>
 <li>
 Manage and secure databases including
 
 PostgreSQL, MySQL, MongoDB, Redis
 
 .
 </li>
 <li>
 Implement backup, recovery, and disaster recovery strategies.
 </li>
 <li>
 Provide
 
 L2/L3 support
 
 for production systems in high-traffic environments.
 </li>
 </ul>
 
 Streaming &amp; High-Traffic Systems (Plus)
 
 <ul>
 <li>
 Deploy and manage
 
 live streaming infrastructures
 
 using NGINX-RTMP, FFmpeg, AWS IVS, and CloudFront.
 </li>
 <li>
 Optimize systems for
 
 low-latency streaming
 
 and high concurrent user traffic.
 </li>
 <li>
 Support OTT platforms and large-scale event streaming environments.
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 Must-Have
 
 <ul>
 <li>
 4-5+ years of experience as a
 
 DevOps Engineer / Linux System Administrator
 
 </li>
 <li>
 Strong expertise in
 
 All Cloud services
 
 </li>
 <li>
 Hands-on experience with
 
 Docker, Kubernetes, CI/CD pipelines
 
 </li>
 <li>
 Strong Linux fundamentals (networking, storage, permissions, LVM, SSH)
 </li>
 <li>
 Experience with
 
 monitoring, logging, and alerting systems
 
 </li>
 <li>
 Strong scripting skills (
 
 Bash, Python
 
 )
 </li>
 <li>
 Experience supporting
 
 production systems
 
 with high availability requirements
 </li>
 </ul>
 
 Nice-to-Have / Strong Plus
 
 <ul>
 <li>
 FinTech, OTT, or high-traffic consumer platform experience
 </li>
 <li>
 Experience with
 
 live streaming systems
 
 </li>
 <li>
 Knowledge of
 
 Zero Trust security models
 
 </li>
 <li>
 Experience with
 
 Terraform and infrastructure as code
 
 </li>
 <li>
 Exposure to Java applications, Tomcat, and microservices architectures
 </li>
 </ul>
 
 Education
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Computer Science, Engineering, or related field
 
 </li>
 </ul>
 
 Why Join Us
 
 <ul>
 <li>
 Work on
 
 mission-critical, high-scale systems
 
 </li>
 <li>
 Exposure to
 
 FinTech and media platforms
 
 </li>
 <li>
 Opportunity to architect
 
 secure, scalable cloud environments
 
 </li>
 <li>
 Collaborative and technically driven engineering culture
 </li>
 </ul>
 
 Nice-to-Have / Strong Plus
 
 <ul>
 <li>
 FinTech, OTT, or high-traffic consumer platform experience
 </li>
 <li>
 Experience with
 
 live streaming systems
 
 </li>
 <li>
 Knowledge of
 
 Zero Trust security models
 
 </li>
 <li>
 Experience with
 
 Terraform and infrastructure as code
 
 </li>
 <li>
 Exposure to Java applications, Tomcat, and microservices architectures
 </li>
 </ul>
 
 Education
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Computer Science, Engineering, or related field
 
 </li>
 </ul>
 
 
 
</div>

Senior DevOps Engineer

Explore 121+ System engineer in Islamabad this April. Find roles across top companies and apply now to boost your career.

121 system engineer jobs In Islamabad

System Engineer

System Engineer

Reverse Engineer (Blockchain Systems/Native Binaries)

Pre-Sales Engineer (Fire & Safety Systems)

Junior Production Support Engineer

Electrical Engineer

Senior DevOps Engineer