crm associate

customer service representative - state farm agent team member Jobs in New York

customer service representative - state farm agent team member

leasing representative

sales associate

customer service representative

State Farm

<div><b>Benefits:</b><br>
<ul><li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul><br>
<b>ROLE DESCRIPTION:</b><br>
As a Customer Service Representative - State Farm Agent Team Member with Robert Stevenson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.<br>
<br>
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
<br>
<br>
<b>RESPONSIBILITIES:</b>
<br>
<ul><li>Answer customer inquiries and provide policy information.</li>
<li>Assist customers with policy changes and updates.</li>
<li>Process insurance claims and follow up with customers.</li>
<li>Maintain accurate records of customer interactions.</li>
</ul><b>QUALIFICATIONS:</b><br>
<ul>
<li>Communication and interpersonal skills.</li>
<li>Detail-oriented and able to multitask.</li>
<li>Previous customer service experience preferred.</li>
<li>Bilingual (Spanish Speaker Preferred)</li></ul><br>
<p>Flexible work from home options available.</p></div>

Customer Service Representative - State Farm Agent Team Member

Barbizon Lighting Company

<div><div><p><b>Job description
</b></p><div>Join Our Team: Sales Associate at Barbizon Lighting Company
Empower Your Career with a Leader in Entertainment Lighting
About Barbizon Lighting Company:
Barbizon Lighting is not just a company; it's a beacon in the entertainment lighting industry, illuminating the path for theatre, television, film, education, and themed environments for over 75 years. As the foremost supplier of entertainment lighting, rigging, drapery, expendables, and theatrical systems integration, we pride ourselves on blending the resourcefulness of a large international corporation with the personalized touch of a small business. Located in New York, NY, we're inviting you to become a part of our legacy and contribute to our bright future.
Your Role: Sales Associate
This full-time position offers a great opportunity to work in an exciting, fast-paced, and ever-changing environment. We specialize in theatrical/stage lighting and TV Studio production with an ever-growing focus on architectural and creative lighting solutions. Applicants should enjoy a challenge and learning something new every day. We are a company built on quality and excellence and are always looking for new talent.
Our New York office needs people with skill, experience, and organization.
What You Will Do:
The key responsibilities of a Sales Associate within the Products and Expendables Division include selling and marketing Barbizon&rsquo;s products in addition to prospecting for new customers. They are expected to meet or exceed sales quotas set by management. These goals are to be achieved by effectively communicating with customers via phone, email, and in-person site visits, demos, and meetings. They are required to utilize Salesforce to track all prospects, quotes, and sales. Sales Associates are expected to collaborate and support one another to create a positive team-driven environment.
Who You Are:
&bull; Build primary contacts by connecting with customers via phone calls, emails and in person visits, with the objective of introducing the company&rsquo;s new and existing products lines &amp;amp; services.
&bull; Research, schedule, and conduct in person visits with current or prospective customers with the intention of building trust, showcasing pertinent products, and offering expertise. The minimum number of sales visits that are expected will be provided by your regional sales manager at the start of each year.
&bull; Collaborate with customers, evaluate their needs, and offer suitable solutions.
&bull; Plan and execute product demonstrations with information and pricing as requested.
&bull; Negotiate pricing with customers within established guidelines.
&bull; Enter orders accurately, routing paperwork as appropriate.
&bull; Deepen customer relationships and generate repeat business through timely, and effective follow ups.
&bull; Maintaining a high conversion rate from sales leads to profitable sales.
&bull; Handle product returns and refunds according to policy.
&bull; Perform other customer service duties, such as stock checks, orders and shipping confirmations.
&bull; Add and maintain accurate customer and contact records in Salesforce, including capturing new leads, updating profiles, tracking interactions, managing sales opportunities, and ensuring data consistency.
&bull; Assist Accounting in collection of aged receivables as necessary.
&bull; Meet with vendors during office visits to expand individual product knowledge and sales techniques.
&bull; Collaborate with manufacturers and sales associates on calls and visits with new and prospective customers.
&bull; Attend trade shows as well as industry and Barbizon sponsored events as required.
&bull; Travel locally and long distance as required.
&bull; Assist the Regional Sales Manager with the development and implementation of sales &amp;amp; marketing plans for customers within their sales region.
&bull; Undertake additional responsibilities as assigned.
Required Skills &amp;amp; Abilities:
&bull; Strategic thinker with the ability to align actions with business goals.
&bull; Friendly demeanor with the ability to work collaboratively with colleagues and build a rapport with customers.
&bull; Focused on delivering excellent customer and client experiences.
&bull; Exceptional verbal, written, and interpersonal communication skills.
&bull; In-depth product knowledge with the ability to communicate value to customers.
&bull; Skilled negotiator capable of closing deals effectively.
&bull; Detail-oriented, goal-driven, and committed to meeting objectives.
&bull; Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Salesforce, with the ability to create reports, presentations, and spreadsheets efficiently.
&bull; Familiarity with content management systems (CMS) is preferred.
Qualifications &amp;amp; Experience:
&bull; Extensive sales expertise with strong product knowledge and the ability to drive revenue.
&bull; Background in retail or customer service, with a focus on delivering exceptional customer experiences.
&bull; Proven success in phone sales or telemarketing, with the ability to engage and convert leads over the phone.
&bull; Experience in the lighting, entertainment, or architectural lighting industry, preferred.
Physical Requirements:
Ability to lift 50 pounds.
Travel required to industry trade shows and industry/company events as needed
Why Barbizon?
Embark on a career journey with Barbizon, and you'll find more than just a job. You'll discover a place where your contributions matter, a team that values your voice, and opportunities for personal and professional growth. We celebrate diversity, encourage innovation, and strive for excellence in everything we do. Join us at Barbizon Lighting Company, where your passion for lighting will illuminate the world. Apply now and shine with us! The salary range for a Sales Associate at Barbizon Lighting&rsquo;s New York location is currently $60K to $80K per annum, depending upon experience. Please be aware extensive industry experience or specific skills that fully match, or exceed what is required, may in fact increase this range. We strongly encourage all to apply. In addition to the base pay listed here, Barbizon offers a generous compensation package including medical, dental, life insurance, long-term disability, profit share, and a matching 401k Plan at no cost to the employee. The Company fully funds Barbizon&rsquo;s healthcare benefits for all full-time employees and dependents. Barbizon also offers a host of voluntary ancillary benefits that include affordable vision, pet insurance, additional life insurance, Flexible Spending Plan, Pre-tax commuter benefits, and Benefits VIP, a dedicated advocacy group that can help employees and their family members resolve benefits issues. Barbizon offers fully paid vacation, sick/safe time, and an additional ten paid holidays. Barbizon Lighting Company&rsquo;s largest shareholder is our employee group, who currently owns 51% of the company via an Employee Stock Ownership Plan (&ldquo;ESOP&rdquo;). An ESOP is a qualified retirement plan that extends beneficial ownership of the business to its employees, at no cost to the plan participant.
About BARBIZON LIGHTING NEW YORK
Open for business since 1947, the Barbizon Lighting Company (Barbizon) is the world&rsquo;s leading provider of turnkey entertainment lighting systems and products &ndash; specializing in the design, sale, service, and installation/integration of lighting, rigging, and control equipment for television, film, live productions, performing arts, themed environments, houses of worship, and architecture. From Barbizon&rsquo;s strategically placed stocking facilities, we provide industry-leading solutions for our full range of customers. Known as the industry leader, Barbizon boasts an uncontested range of experience, time-tested relationships with product manufacturers, and a first-class team of Systems Integrators, Project Managers, Field Service Technicians, Specifiers, Sales Associates, General Administrators, and Managers.
EEO &amp;amp; Employment Eligibility Statement:
Equal Employment Opportunity Policy Barbizon Lighting provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. As an equal opportunity employer, we are committed to a diverse workforce. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans&rsquo; Readjustment Act of 1974, and Title 1 of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact Barbizon Lighting&rsquo;s Corporate HR Department at 643 11th Avenue, New York, NY 10036.
New York, NY
Onsite
Full Time
$60,000.00 - $80,000.00 per year
FLSA Classification: Exempt</div></div><div></div><div><div><div>
New York, NY
</div></div><div></div><div><div>Onsite
</div></div><div></div><div><div>Full Time
</div></div><div></div><div><div>$60,000.00 - $80,000.00 per year</div></div></div></div>

Sales Associate

Macy's

<div><p><b>Be part of an amazing story</b></p>
<p>
Macy&rsquo;s is more than just a store. We&rsquo;re a story. One that&rsquo;s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions&hellip;about inspiring stores and irresistible products&hellip;about the excitement of the Macy&rsquo;s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We&rsquo;ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.</p>
<p><b>
Job Overview</b></p>
<p>
As a Selling Colleague, you will be an integral part of bringing the magic of Macy's to life. Selling Colleagues provide outstanding customer service, meet hourly sales and Loyalty goals on a personal and departmental basis, and demonstrate superior product knowledge to customers. Selling Colleagues create a shopping experience that will make the customer feel welcome and comfortable including the upkeep of merchandise within the store and maintaining the stockroom. The Selling Colleague is also responsible for fulfillment and performing other duties as necessary.</p>
<p>
Macy's uses a scheduling plan that allows our colleagues to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our colleagues, which they may pick up using the self-scheduling tool.</p>
<p><i>
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found </i><i>here</i><i>.</i></p>
<p><b>
What We Can Offer You</b></p>
<p>
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.</p>
<p><i>
Some additional benefits we offer include:</i></p>
<ul>
<li>Merchandise discounts</li>
<li>Performance-based incentives</li>
<li>Annual merit review</li>
<li>Employee Assistance Program with mental health counseling and legal/financial advice</li>
</ul>
<p><i>Access the full menu of benefits offerings</i><i> </i><i>here.</i></p>
<p><b>
What You Will Do</b></p>
<ul>
<li>Provide an exceptional customer experience by ensuring the customer is always the priority</li>
<li>Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary</li>
<li>Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection</li>
<li>Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs</li>
<li>Be proficient in POS systems including but not limited to Search and Send and My Client</li>
<li>Proactively assist customers who are using devices to shop and compare, whether Macy's devices or their own</li>
<li>Develop new business and expand client base through networking, suggestive selling and on the floor presence</li>
<li>Maintain department recovery standards; including fitting room go backs to standard, if applicable</li>
<li>Retrieve additional merchandise for customers as requested</li>
<li>Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets</li>
<li>Assist in inventory and markdown process</li>
<li>Adhere to Asset Protection and inventory control and compliance procedures</li>
<li>Follows shortage programs and procedures</li>
<li>Perform these and other functions in an efficient manner, as directed by the Supervisor</li>
<li>Regular, dependable attendance and punctuality</li>
<li>Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities</li>
</ul>
<p><b>Skills You Will Need</b></p>
<p><b>
Product Knowledge: </b>Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices<b>.</b></p>
<p><b>
Communication: </b>Comfortable communicating with customers virtually, via phone, and in person.</p>
<p><b>
Sales: </b>Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.</p>
<p><b>
Technology: </b>Utilize point of sale technology and applications to help in selling and fulfilling customer orders.</p>
<p><b>
Continuous Learning: </b>Self-driven to keep up with product knowledge and trends and stay current with all training through Macy&rsquo;s educational resources.</p>
<p><b>
Interpersonal Skills: </b>Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments<b>.</b></p>
<p><b>
Collaboration: </b>Partnership with the total team to drive sales and deliver the customer experience.</p>
<p><b>
Who You Are</b></p>
<ul>
<li>Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers</li>
<li>Resourceful and able to adapt quickly to changing priorities</li>
<li>Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities</li>
<li>Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays</li>
<li>Must be able to:
<ul><li>Understand and communicate effectively with customers, co-workers, and supervisors</li>
<li>Read and understand employment policies and safety rules/procedures in English</li>
</ul></li><li>No Education or Experience Required</li>
</ul>
<p><b>Essential Physical Requirements You Will Perform</b></p>
<ul>
<li>Position requires prolonged periods of standing/walking around store or department</li>
<li>May involve reaching, crouching, kneeling, stooping and color vision</li>
<li>Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions</li>
<li>Frequently lift/move up to 25lbs</li>
</ul>
<p><b>About Us</b></p>
<p>
This is a great time to join Macy&rsquo;s! Whether you&rsquo;re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people&rsquo;s lives.</p>
<p><b><i>
Join us and help write the next chapter in our story - Apply Today!</i></b></p><br>
<p></p>
<p><i>
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.</i></p><br>
<p></p>
<p>
STORES00</p><p>
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.</p></div>

Retail Commission Sales Associate, Herald Square - Part Time

Bloomingdale's

<div><ul><li>Day-1 Medical, Dental, Vision Benefits for eligible colleagues</li>
<li>Competitive Pay</li>
<li>Paid Time Off</li>
<li>Flexible Holiday Time-Off &amp; Flexible Scheduling</li>
<li>Instant access to earned wages with <i>PayActiv</i></li>
<li>Enhanced benefits: pet, home &amp; auto insurance &amp; more</li>
<li>401(k) plan options available</li>
<li>Bonus earning opportunities</li>
<li>Growth potential opportunities</li>
<li>Employee Discount at Bloomingdale&rsquo;s &amp; Macy&rsquo;s Stores</li>
</ul>
<p><b>About</b></p>
<p>
Bloomingdale&rsquo;s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale&rsquo;s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.</p>
<p><b>
Job Overview</b></p>
<p>
A Bloomingdale&rsquo;s Sales Professionals primary role is to guide and inspire our customers to make style a source of creative energy in their lives. With a passion for gracious service, an interest in fashion, styling talent and product knowledge proficiency, they establish and cultivate long term client relationships both in store and online. As a Sales Professional, they deliver the Bloomingdale&rsquo;s customer experience through the art of conversation, always being welcoming, engaging and inquisitive, creating that human connection that our customers are seeking when shopping in our stores. Sales Professionals are responsible for actively circulating the sales floor, determining the customer&rsquo;s needs, sharing the benefits of our Loyalty programs and supporting the shopping experience from start to finish. The Bloomingdale&rsquo;s Sales Professional must also deliver operational excellence by leveraging our stores fulfillment system, merchandise to sell standards, floor and fitting room upkeep.</p>
<p><b>
Essential Functions</b></p>
<ul>
<li>Create an in-store and online easy, seamless and fun experience; building and cultivating customer relationships</li>
<li>Drive sales with in-store and online clients by embracing and being proficient with technology</li>
<li>Participate in the merchandising and operational requirements of the role</li>
</ul>
<p><b>Qualifications and Competencies</b></p>
<ul>
<li>High School Diploma or equivalent required</li>
<li>Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals</li>
<li>Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays</li>
</ul>
<p><b>Physical Requirements</b></p>
<ul>
<li>Position requires prolonged periods of standing/walking around store or department</li>
<li>May involve reaching, crouching, kneeling, stooping and color vision</li>
<li>Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions</li>
<li>Frequently lift/move up to 25lbs</li></ul><br>
<p></p>
<p><i>
This job description is not all inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy&rsquo;s, Inc. reserves the right to amend this job description at any time. Macy&rsquo;s, Inc. - including Macy&rsquo;s, Bloomingdale&rsquo;s, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.</i></p><br>
<p></p>
<p>
STORES00</p><p>
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdalesJOBS.com.</p></div>

Sales Associate - Designer, Full Time - 59th Street

The Bark Shoppe

<div><p><b>Summary and Corporate Profile:</b></p><p>
The Bark Shoppe (TBS) is a fast-growing pet care company, and we're looking for a passionate individual to join our team as a <b>Sales Client Concierge</b>. We are hiring at our location in Harlem, NY.</p><p>
At The Bark Shoppe, our guiding principle is &ldquo;Your Pet. Our Priority.&rdquo; We are dedicated to our customers, their pets, our staff, and our community. Our products and services are crafted with the expertise of leading pet care professionals. As a woman-owned business, we are deeply committed to diversity and inclusion in the workplace. Join our growing team that values differences, celebrates innovation, and welcomes everyone!</p><p>
We believe in you, and we are here to support you every step of the way. Working here is a vibe&mdash;and all are welcome. At The Bark Shoppe, anything is pawssible.</p><p><b>
A Day In The Life:</b></p><p>
As a Sales Client Concierge, you will be the first point of contact for our clients, ensuring a seamless experience from booking to checkout. Your role is key in driving sales, managing appointments, and creating a welcoming atmosphere for both pets and their owners.</p><p><b>
Key Responsibilities:</b></p><ul>
<li>
Drive Sales: Book and rebook appointments, promote services, and sell packages to maximize client retention.</li>
<li>Client Experience: Check clients in and out with professionalism and warmth, ensuring they feel valued and informed.</li>
<li>Appointment Management: Maintain an organized schedule to optimize daily operations and minimize gaps.</li>
<li>Upselling &amp; Recommendations: Educate clients on services, memberships, and retail products to enhance their pet&rsquo;s care.</li>
<li>Organization &amp; Accuracy: Ensure all appointments, notes, and client details are recorded correctly in our system.</li>
</ul><p><b>
Experience and Education Requirements:</b></p><ul>
<li>
A minimum of 1 years sales experience.</li>
<li>Reliable, punctual, and dependable.</li>
<li>Exceptional customer service experience.</li>
<li>Ability to work a flexible schedule, including early mornings, holidays, and weekends.</li>
<li>Proven ability to multi-task on client, pet, and safety needs in a fast-paced team environment.</li>
</ul><p><b>
Highly Preferred Skills:</b></p><ul>
<li>
Must be comfortable with dogs.</li>
<li>Boulevard and Shopify platforms experience.</li>
<li>Animal care/handling experience.</li>
<li>Front desk or concierge experience.</li>
<li>Bilingual (Spanish).</li>
</ul><p><b>
Knowledge, Skills, and Abilities:</b></p><ul>
<li>
Customer-Focused: You love engaging with people and providing top-tier service.</li>
<li>Sales-Driven: You have experience in sales and enjoy helping clients choose the best services for their pets.</li>
<li>Organized &amp; Detail-Oriented: You thrive in fast-paced environments and keep schedules running smoothly.</li>
<li>Pet-Loving Professional: You&rsquo;re comfortable around animals and passionate about their well-being.</li>
<li>Tech-Savvy: You can navigate booking systems and POS software with ease.</li>
</ul><p><b>
Benefits:</b></p><ul>
<li>
Perks of Joining The Bark Shoppe:</li>
<li> Competitive hourly pay + commission opportunities</li>
<li>Growth potential in a thriving pet care business</li>
<li> A fun, pet-friendly work environment</li>
<li> Employee discounts on grooming and retail</li></ul><p><br>
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg &amp; data rates may apply.<br>
<br>
Powered by Homebase. Free employee scheduling, time clock and hiring tools.</p></div>

Sales Client Concierge at The Bark Shoppe Store

Kiva Confections

<div><div><div><b>Job Summary</b></div><div></div><div><br>
Kiva Confections relies on the Field Sales Representative (FSR) to manage and grow relationships with accounts in assigned geographic market. The FSR will be the primary point of contact for these accounts and will be responsible for achieving revenue targets, developing and executing collaborative programs with Kiva's retail partners, building relationships, and identifying and closing new business opportunities within their assigned territory. This position reports to the Senior Sales Manager.</div><div>
The Field Sales Representative plays a critical role in Kiva Confections' sales and distribution strategy. By effectively managing assigned accounts, driving revenue growth, and fostering strong relationships with retail partners and buyers, the FSR will contribute significantly to the company's overall success.</div></div><br>
<div></div>
<div><div><h3 class="jobSectionHeader"><b>
This job is for you if...</b></h3><ul><li><ul><li>
You have unquestionable integrity, strong interpersonal skills, a sense of urgency, and a strategic, approachable style.</li><li>
You enjoy collaborating with field marketing, utilizing category and shopper insights to align chain-specific program goals and go-to-market strategies.</li><li>
You have the ability to problem-solve, maintain a solution-oriented attitude when facing account issues or objections, and negotiate effectively to achieve mutual business objectives is essential.</li><li>
Your experience includes account management, with the ability to sell premium products in price-sensitive markets and build relationships that drive revenue and market share growth is required.</li><li>
You have excellent customer service, organization, and attention to detail are vital, along with knowledge of competitive trends.</li><li>
You are able to build and exert influence both internally and externally, and excellent communication skills are key.</li><li>
You have a passion for the cannabis industry!</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>As Kiva's Field Sales Representative - New York, you will...</b></h3><ul><li><ul><li>
Meet or exceed assigned revenue targets by actively managing and expanding sales within existing accounts and proactively prospecting for new business.</li><li>
Build and maintain strong relationships with key decision-makers at assigned accounts, including owners, buyers, dispensary managers, budtenders, and other relevant stakeholders.</li><li>
Work closely with Kiva Trade Marketing Managers, and retail partners to design and implement Sales Driving Activities that include, but not limited to: promotional programs, incentives/contests, customer displays and merchandising, product launches, brand and product training, and other initiatives that drive sales and enhance brand visibility.</li><li>
Data and analytics provide insights that drive decision-making, strategy development, and performance measurement, enabling you to understand your business and achieve success.</li><li>
Identify and pursue new business opportunities within the assigned market, including targeting new accounts and expanding Kiva brands and product distribution within existing accounts.</li><li>
Contribute to the achievement of company-assigned Key Performance Indicators (KPIs) related to field activities, sales, distribution, and brand awareness.</li><li>
Oversee and execute daily interactions with retailers and all relevant field activities within the Salesforce platform. This includes, but is not limited to, ensuring that all retailer contact information is accurate and up-to-date, logging all interactions and activities, and managing any follow-up tasks or actions.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>What we're looking for</b></h3><ul><li><ul><li>
Associate or Bachelor's degree preferred</li><li>
2+ years of sales experience with increasing responsibility</li><li>
2+ years of Cannabis industry experience preferred</li><li>
Must be 21+ years of age</li><li>
You are proficient with Google Suite and CRM tools are necessary; Salesforce experience is a plus.</li><li>
Must be able to meet Kiva&rsquo;s Motor Vehicle Report requirements</li><li>
A deep-rooted understanding of the relevant market and surrounding area</li><li>
Be able work autonomously and collaboratively</li></ul></li></ul></div></div>
<div><div>$58,000 - $77,000 a year</div><div>
Salary plus quarterly bonus. Please note, we consider a number of factors such as internal pay parity, relevant experience/skills, geographic location, etc.</div></div></div>

Field Sales Representative - New York

Girl Scouts of the USA

<div>About Us:
<p><b>
Girl Scouts of the USA</b></p><p>
Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment.
</p><p>As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork.
</p><p>Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.</p><p>
This is a Hybrid role with in NYC Office 2 days a week.</p>
You Will:
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Customer Care, part of the Council Partnership Community and reporting to the Chief Experience Officer (CXO), drives movement wide sustainable growth and health through implementation of strategic priorities in an aligned network. The team builds strong relationships and creates empowering ways of work between and among GSUSA and councils to ensure movement wide collaboration, trust and success. The team ensures GSUSA is offering excellent communications and customer service to councils, members and other customers.</div><div></div><div><b><br>
POSITION SUMMARY</b></div><div></div><div><br>
The <b>Analyst, CS Experienc</b>e is a core member of the customer care team. This position is a customer-facing role, responding to requests for assistance and responses to concerns that come in through the national 800 phone number, live chat and email to case inquiries through Salesforce and/or social media monitoring platforms, reinforcing Girl Scouts reputation as a leading brand who puts their customers' needs first. Provides general and technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance. The Analyst works with cross-functional teams to ensure timely, accurate, consistent response to customer inquiries, as well as leading special projects as assigned. The position is expected to be highly communicative and a team player. This position will work collaboratively to improve support escalation, effective communications and provide other customer-related services, as needed. The position reports to the Manager, CS Experience, who manages a team of customer care subject experts.</div><div></div><div><b><br>
</b></div><div><b>ESSENTIAL RESPONSIBILITIES - Primary duties of the position</b></div><div>
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><div><br>
<ul><li>
Thorough and prompt responses to social media, phone calls, live chat, e-mail inquiries and assistance requests based on a working knowledge of GSUSA policies and positions, sensitive issues messaging, content of Knowledge, Salesforce Chatter communities, communications alerts, FAQs, official documents, webinar content, and other materials.</li></ul></div><div><br>
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance. Creates and monitors cases in Salesforce Service Cloud case management system. Provides Level 1 technical support. Learn new technology quickly and thoroughly. Create tickets (phone to case and web to case) into Salesforce Service Cloud as part of the customer service interaction. Maintains own tickets, problem-solves individual customer needs, and responds within the service level agreement for the department and customer type. Supports and/or leads special projects as assigned based on subject matter expertise. Analyses and reports trends and ticket volume for potential performance improvements.<br>
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<div><ul><li>Provides answers to customers by identifying and investigating problems, researching answers, and guiding customers through corrective steps, while maintaining a knowledgeable, professional approach to customer care. Ensures that a cooperative and supportive relationship is maintained with direct team, volunteers, Girl Scout councils, GSUSA staff members, and the public.</li></ul></div><div><br>
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Escalate tickets to councils and to internal GSUSA staff, when necessary. Shifts management and/or toggles tickets between council and other GSUSA queues, such as Digital Cookie, Technical, Information and Referral, and Merchandise.</li></ul></div></div><div></div><div><b><br>
Other Duties: </b>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.</div><div><br>
</div><div><div><p><b>REQUIRED COMPETENCIES<br>
</b></p></div><br>
<div><p><b>Administrative coordination duties or may support Executive Team with confidential, administrative support; Individual Contributors who may have responsibility for projects or processes and who are still developing.</b></p></div><div><div><br>
<ul><li>
5+ years relevant experience in customer care/service in phone/chat/email/social media. Demonstrates a basic understanding of customer service concepts and exercises tact and an appropriate sense of urgency when dealing with the public.</li><li><b>
Ability to manage expectations, outstanding organizational skills, strong reading comprehension and ability to communicate results. Demonstrates excellent written and verbal communication skills.</b></li><li>
Answers questions and inquiries, problem-solves, and investigates customers&rsquo; issues while maintaining a knowledgeable, professional approach to customer care.<b> Ability to handle challenges with a smile, love to help people; strong interpersonal skills, demonstrates empathy and commitment.</b></li></ul><br>
<p></p><ul><li>
Must have strong technical skills, including Microsoft Suite, and ability to learn new applications quickly. Must learn Salesforce Service Cloud if inexperienced with the platform.</li></ul><br>
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Demonstrates strong problem-solving ability, including within tight timeframes and with multiple customers.<b> Ability to multi-task while meeting deadlines.</b></li></ul><br>
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Develops understanding of the experiences, products, and services of GSUSA. Fosters innovation by seeing opportunities, not just issues or problems.</li></ul><br>
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Focuses on continuous learning and development. Works effectively within a team and cooperates and contributes to team knowledge, skills, and processes.</li></ul><br>
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Participates in cross-functional project teams by providing basic customer information or by conducting specific tasks.</li></ul><br>
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Maintains knowledge of internal staff organization so tickets are escalated and followed through to the appropriate person and/or department.</li></ul><br>
<p></p><ul><li>
Manage projects such as organization-wide Functional Directory, contributes to Knowledge Base (aka Solutions in Salesforce), and handles cross-functional projects as assigned.</li></ul></div></div></div><p></p><div><div><p><b><br>
REQUIRED TECHNICAL SKILLS<br>
</b></p></div><br>
<div><p>Office 365 or similar suites</p><p><b><br>
Competency in PowerPoint or similar presentation software</b></p><p><b><br>
Competency in Microsoft Excel or similar software</b></p></div><div><div><p><b><br>
Experience with software ticketing systems such as Salesforce Service Cloud</b></p><p><br>
</p></div><p><b>Phone call management system</b></p><p><br>
Email management</p></div></div><div><b><br>
</b></div><div><div><div><p><b>REQUIRED EDUCATION AND EXPERIENCE </b><b>(i.e., degrees, certifications)</b></p></div></div><div><div><p><b><i><br>
Degree or Equivalent Experience:</i></b></p><p>
Bachelor&rsquo;s degree or equivalent experience</p></div><p><b><i><br>
Minimum Years of Experience:</i></b> Minimum of five (5) years&rsquo; experience in customer service environment</p></div></div><div></div><div><b><br>
SALARY RANGE: </b>$65,000 - $80,000</div><div>
This represents the present low and high end of the pay range for this position. Actual pay will vary based on various factors, including but not limited to experience.</div><div></div><div><b><br>
What We Offer:</b></div><div>
Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes:</div><div></div><div><b><br>
Paid Time Off:</b></div><div>
GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.</div><div></div><div><b><br>
Other </b><b>Benefits</b><b>:</b></div><ul><li>
Medical and Behavioral Health Coverage</li><li><div><ul><li>
Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance.</li><li>
Both plans include GSUSA partial subsidy of premium costs</li><li>
Dental and vision coverage</li></ul></div></li></ul><ul><li>
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts</li><li>
Company-paid life insurance</li><li>
Flexible work arrangements</li><li>
12 weeks of paid parental leave</li><li>
401(K) with company match</li><li>
Sick leave</li><li>
Short- and Long-Term Disability for salary continuation</li><li>
Health and Wellness Classes and Activities throughout the year</li><li>
Access to Employee Engagement Groups</li></ul><div></div><div><b><br>
PHYSICAL DEMANDS: </b>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</div><div></div><div><b><br>
WORK ENVIRONMENT: </b>This job operates in a professional office environment.</div><div><b><br>
</b></div><div><b>POSITION TYPE / EXPECTED HOURS OF WORK: </b>This is a full-time position with Weekend and Holiday shift. Days and hours of work are Thursday through Monday with a 35 hour per week schedule. Evening work required as job duties demand.</div><div><b>
AAP/EEO Statement: </b>GSUSA is an equal employment opportunity employer.</div></div>

Analyst, CS Experience

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