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customer service representative

FASTER EXPRESS SPEED CARGO LLC

<p><b>Company Description</b></p><p>FASTER EXPRESS SPEED CARGO LLC is a one-stop logistics service solution system founded in Dubai, UAE in 2012. The company focuses on international services from China to the Middle East and has established an international reputation for its cost-effective service. FASTER EXPRESS SPEED CARGO LLC has head offices in Dubai, and branches in Shenzhen, Bahrain, Guangzhou, Oman, and Qatar.</p><p><b>Role Description</b></p><p>Faster express cargo is seeking a skilled Customer Service Representative to join our team. As an CSR you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer might face during shipment with accuracy and efficiency. CSR should be confident at troubleshooting and investigate if they don&rsquo;t have enough information to answer customer questions or resolve complaints.</p><p><b>Responsibilities :</b></p><ul><li>Manage phone calls and inquiries</li><li>Identify and assess customers&rsquo; needs to achieve efficiency</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Maintaining coordination with the team</li></ul><p><b>Requirements and skills :</b></p><ul><li>Proven customer support experience or experience as a Client Service Representative in Cargo field</li><li>Bachelor&rsquo;s degree in Business Administration or a related field</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Female candidates only, preferably Tagalog speakers</li></ul><p>Job Type: Full-time</p><p>Pay: From AED2,500.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (Preferred)</li></ul>

Customer Service Representative

Apparel Group

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  About the Company
  <br/>
  <br/>
 </strong>
 6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencers, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 <br/>
 <br/>
 <strong>
  Overview:
  <br/>
  <br/>
 </strong>
 As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.
 <br/>
 <br/>
 <strong>
  Job Duties &amp; Responsibility:
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Inquiry Resolution:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond promptly to customer inquiries, including order status, product information, and shipping details.
  </li>
  <li>
   Handle and resolve customer complaints with professionalism and patience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Order Management Support:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist customers with placing or ducts to provide accurate information to customers.
  </li>
  <li>
   Participate in training sessions to improve knowledge and customer service skills.
  </li>
  <li>
   ders, returns, exchanges, and refunds.
  </li>
  <li>
   Work closely with logistics and warehouse teams to ensure timely delivery of orders.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Feedback and Escalation:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collect customer feedback and communicate this feedback to the relevant departments for improvement.
  </li>
  <li>
   Escalate unresolved issues to the appropriate internal teams or management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Database Management:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Keep records of customer interactions, transactions, comments, and complaints.
  </li>
  <li>
   Update customer information in the database during and after each contact.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Policy and Product Knowledge:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Stay up-to-date with company policies, procedures, and pro
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus
  </li>
  <li>
   Proven customer support experience or experience as a client service representative.
  </li>
  <li>
   Strong phone contact handling skills and active listening.
  </li>
  <li>
   Familiarity with CRM systems and practices.
  </li>
  <li>
   Excellent communication and presentation skills.
  </li>
  <li>
   Ability to multitask, prioritize, and manage time effectively.
  </li>
  <li>
   Empathy and a customer-oriented attitude.
  </li>
  <li>
   Ability to work in a team and maintain professionalism under pressure.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Full-time role
  </li>
  <li>
   Competitive salary
  </li>
  <li>
   Company employee discounts across all brands
  </li>
  <li>
   Medical &amp; health insurance
  </li>
  <li>
   Collaborative work environment
  </li>
  <li>
   Good vibes work culture.
  </li>
 </ul>
</div>


<div>
 <p>
  <strong>
   <u>
    About the Company
   </u>
  </strong>
 </p>
 <p>
  6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencers, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 </p>
 <p>
 </p>
 <p>
  <strong>
   <u>
    Overview:
   </u>
  </strong>
 </p>
 <p>
  As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.
 </p>
 <p>
 </p>
 <p>
  <strong>
   <u>
    Job Duties &amp; Responsibility:
   </u>
  </strong>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Customer Inquiry Resolution:
  </strong>
 </p>
 <ul>
  <li>
   Respond promptly to customer inquiries, including order status, product information, and shipping details.
  </li>
  <li>
   Handle and resolve customer complaints with professionalism and patience.
  </li>
 </ul>
 <p>
  <strong>
   Order Management Support:
  </strong>
 </p>
 <ul>
  <li>
   Assist customers with placing or ducts to provide accurate information to customers.
  </li>
  <li>
   Participate in training sessions to improve knowledge and customer service skills.
  </li>
  <li>
   Orders, returns, exchanges, and refunds.
  </li>
  <li>
   Work closely with logistics and warehouse teams to ensure timely delivery of orders.
  </li>
 </ul>
 <p>
  <strong>
   Feedback and Escalation:
  </strong>
 </p>
 <ul>
  <li>
   Collect customer feedback and communicate this feedback to the relevant departments for improvement.
  </li>
  <li>
   Escalate unresolved issues to the appropriate internal teams or management.
  </li>
 </ul>
 <p>
  <strong>
   Database Management:
  </strong>
 </p>
 <ul>
  <li>
   Keep records of customer interactions, transactions, comments, and complaints.
  </li>
  <li>
   Update customer information in the database during and after each contact.
  </li>
 </ul>
 <p>
  <strong>
   Policy and Product Knowledge:
  </strong>
 </p>
 <ul>
  <li>
   Stay up-to-date with company policies, procedures, and pro
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Required Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus
  </li>
  <li>
   Proven customer support experience or experience as a client service representative.
  </li>
  <li>
   Strong phone contact handling skills and active listening.
  </li>
  <li>
   Familiarity with CRM systems and practices.
  </li>
  <li>
   Excellent communication and presentation skills.
  </li>
  <li>
   Ability to multitask, prioritize, and manage time effectively.
  </li>
  <li>
   Empathy and a customer-oriented attitude.
  </li>
  <li>
   Ability to work in a team and maintain professionalism under pressure.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
 </p>
 <ul>
  <li>
   Full-time role
  </li>
  <li>
   Competitive salary
  </li>
  <li>
   Company employee discounts across all brands
  </li>
  <li>
   Medical &amp; health insurance
  </li>
  <li>
   Collaborative work environment
  </li>
  <li>
   Good vibes work culture.
  </li>
 </ul>
 <p>
 </p>
</div>


C D General Trading LLC

<p><b>Pay:</b> 3,000.00 (AED) - 3,500.00 (AED) per month</p><p>Job description:</p><p>NO PICTURE ON YOUR CV PLEASE DO NOT APPLY!</p><p>CityDrinks.com is a premier online alcohol delivery service, offering a wide selection of alcoholic beverages directly to our customers' doors in Abu Dhabi. As part of our commitment to exceptional service, we are looking to expand our team with a dedicated Customer Service Representative who is passionate about helping others and enhancing customer satisfaction.</p><p>Please Note:<br/>CityDrinks is a business that distributes and sells alcoholic beverages. Applicants should be comfortable working in an environment that involves the handling, marketing in, or promotion of alcohol-related products, in accordance with legal and regulatory standards.</p><p>Job Description:</p><p>As a Customer Service Representative, you will be the first point of contact for our customers, delivering professional customer support and driving customer satisfaction to new heights. You will handle customer inquiries, resolve issues, and provide timely and effective solutions to ensure a positive experience with every interaction.</p><p>Key Responsibilities:</p><ul><li>Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.</li><li>Strategizing and monitoring the daily activities of customer service operations.</li><li>Assisting customer service staff with duties where required.</li><li>Training staff in areas of customer service and company policies.</li><li>Managing customer service coverage and customer flow to ensure proficient service.</li><li>Monitoring and authenticating returns, exchanges, and voids.</li><li>Investigating and solving customer service complaints.</li><li>Assisting with the development and implementation of service policies, and explaining these to staff and customers.</li><li>Maintaining documentation pertaining to customer service department activities.</li><li>Performing additional duties where needed.</li></ul><p>In addition to the task:</p><ul><li>Supervising the activities of dispatch staff, ensuring they fulfill their roles effectively and efficiently</li><li>Planning and scheduling dispatch operations, including routes and schedules for drivers</li><li>Resolving complaints or concerns raised by customers or staff related to dispatch services</li><li>Training new dispatch personnel and providing ongoing training to existing staff</li><li>Ensuring all dispatch operations comply with laws, regulations, and company policies</li><li>Maintaining accurate records of dispatch activities, including information about routes, schedules, incidents, and service levels</li><li>Implementing strategies to improve dispatch operations, including efficiency, customer satisfaction, and safety</li><li>Analyzing data related to dispatch operations and preparing reports for management</li><li>Ensuring the necessary dispatch equipment is in proper working condition and arranging for maintenance or replacement as necessary</li></ul><p>Requirements:</p><p>- Proven work experience as a Customer Service Supervisor and have knowledge in Logistic.</p><p>-Experience in customer support, customer care and relations.</p><p>- Familiarity with our industry is a plus.</p><p>- With leadership experience.</p><p>- Understanding of how CRM systems work.</p><p>- Excellent communication and problem-solving skills.</p><p>- Multi-tasking abilities.</p><p>- Patience when handling tough cases.</p><p>- High school diploma; additional certification in Customer Service Supervisor is a plus.</p><p>What We Offer:</p><p>- The opportunity to work in a fast-paced and growth-oriented environment.</p><p>- A role that is critical to the company's success and customer satisfaction.</p><p>- Competitive salary and benefits package.</p><p>- Professional development and training opportunities.</p><p>C D General Trading is an equal opportunity employer committed to diversity and inclusion in the workplace.</p><p>Job Type: Full-time</p><p>Pay: AED3,000 - 3,500 per month</p><p>Ability to commute/relocate:</p><p>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</p><p>Application Question(s):</p><p>Will you be comfortable working for a Alcohol company.</p><p>Experience:</p><p>Customer Service: 5 years (Preferred)</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>If NO PICTURE on your CV please do not apply</li></ul><p>Experience:</p><ul><li>customer service supervisor: 5 years (Preferred)</li></ul><p>Job Type: Full-time</p><p>Pay: From AED3,000.00 per month</p>

Fosroc

<div><div><div><h3 class="jobSectionHeader"><b>Vacancy</b></h3></div><div><div><div><div><b>
Job title</b></div><div> Customer Service Representative</div></div><br>
<div><div><b>
Department</b></div><div> Customer Services</div></div><br>
<div><div><b>
Close date</b></div><div> 30th Sept 2025</div></div><br>
<div><div><b>
Location</b></div><div> Dubai</div></div><div></div><div><div><b><br>
</b></div></div><br>
</div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b>
Job description</b></h3></div><div><div><div><div><b>
Job description</b></div><div> To create a strong and positive first impression while supporting smooth day-to-day operations and delivering exceptional customer service. The role is key in supporting the Customer Service Department to achieve annual departmental goals by meeting or exceeding customer expectations and ensuring a seamless, consistent, and memorable experience across all touchpoints.</div></div><br>
<div><div><b>
Responsibilities</b></div><div> Act as a first point of contact for customers, assisting with inquiries and resolving issues in a professional and efficient manner.
<br>
Ensure high levels of customer satisfaction through accurate and timely processing of customer orders.
<br>
Greet customers courteously and provide helpful support to ensure a positive interaction.
<br>
Understand and identify customer needs, guiding them to the appropriate team or department for further assistance.
<br>
Collaborate cross-functionally with departments such as warehouse, logistics, and sales to ensure timely and accurate order fulfillment.
<br>
Coordinate customer feedback with relevant internal teams to drive service improvements.
<br>
Accurately process sales orders in the system, including order entry, modifications, and tracking.
<br>
Proactively communicate order statuses and any relevant updates to customers.
<br>
Maintain proper documentation and filing of critical records such as invoices, delivery notes (DN), and local purchase orders (LPOs).
<br>
Address and resolve customer complaints by providing appropriate solutions and ensuring timely follow-up.
<br>
Support the implementation of the customer service strategy and core values.
<br>
Actively contribute to initiatives and practices that uphold Health, Safety, and Environmental (HSE) standards.</div></div><br>
<div><div><b>
Skills required</b></div><div> Excellent command of English language.
<br>
Good experience in using personal computer and various software packages.
<br>
Customer Service Skills
<br>
Ability to communicate effectively, both orally and in writing.
<br>
<br>
Time Management and Organizational Skills
<br>
Interpersonal and Teamwork Skills</div></div><br>
<div><div><b>
Educational requirements</b></div><div> Bachelor's degree or Diploma</div></div><br>
<div><div><b>
Job role notes</b></div></div></div></div></div></div><div></div>

RTC-1 Employment Services

The Role
<br><b>Position Title:</b> Customer Service Representative Employment Type: Full Time Salary: up to 5,000 AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A leading Dubai-based automotive services provider, delivering roadside assistance, car registration, replacement vehicles, logistics, and international driving permits since 2003. Job Description: • Handle inbound and outbound calls professionally, providing excellent customer service. • Respond to customer inquiries, complaints, and requests accurately and in a timely manner. • Maintain accurate records of calls, interactions, and transactions in the CRM system. • Follow standard operating procedures (SOPs) and call scripts while ensuring customer satisfaction.
<br><br>
Requirements
<br><ul>
<li>High school diploma or equivalent; bachelor’s degree is a plus • At least 2 years relevant experience in call center, customer service, or support role within automotive services, car rentals, or transport/logistics industry • Must have strong communication skills in English; Arabic is a plus • Demonstrates a calm and positive approach while actively listening to customers to effectively address their needs and resolve issues.</li>
</ul>
About the company
<br>RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

Eco Drive Driving Institute

<p><b>Location:</b> Dubai</p><p><b>Job Summary:</b></p><p>We are seeking a friendly, organized, and detail-oriented <b>Customer Service Representative</b> to join our driving school team. The ideal candidate will be responsible for handling customer inquiries, managing payments, scheduling classes/tests, and ensuring a smooth administrative process. Strong communication skills, basic financial knowledge, and proficiency in MS Office are essential for this role.</p><p><b>This role requires flexibility to work rotational shifts (including evenings/weekends) and adaptable week-offs based on business needs.</b></p><p><b>Key Responsibilities:</b></p><ul><li><b>Customer Interaction:</b> Greet and assist customers in-person, over the phone, and via email in a professional and courteous manner.</li><li><b>Payment Handling:</b> Process payments, issue receipts, and maintain accurate financial records.</li><li><b>Class &amp; Test Booking:</b> Schedule driving lessons, tests, and other appointments efficiently.</li><li><b>Inquiries &amp; Support:</b> Answer customer questions regarding courses, fees, policies, and procedures.</li><li><b>Data Entry &amp; Record Keeping:</b> Maintain accurate student records, payment logs, and other administrative documents.</li><li><b>Basic Financial Tasks:</b> Assist with basic bookkeeping, invoicing, and tracking transactions.</li><li><b>Communication:</b> Respond promptly to emails and phone calls, ensuring excellent customer service.</li><li><b>MS Office Proficiency:</b> Use Word, Excel, and other basic software for documentation and reporting.</li><li><b>General Administrative Support:</b> Assist with filing, organizing records, and other office tasks as needed.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>High school diploma or equivalent.</li><li>Previous experience in customer service, preferably in an educational or service-based industry.</li><li><b>Basic financial knowledge</b> (handling cash, card payments, receipts, etc.).</li><li>Proficient in <b>MS Office (Word, Excel, Outlook)</b>.</li><li>Strong <b>verbal and written communication</b> skills.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Good organizational skills and attention to detail.</li><li>Basic computer and data entry skills.</li><li>Willingness to work rotational shifts (including weekends) and flexible week-offs.</li></ul><p><b>Preferred (but not required):</b></p><ul><li>Experience in a driving school or similar training institution.</li><li>Familiarity with scheduling software or CRM systems.</li></ul><p><b>Working Conditions:</b></p><ul><li>Office-based role with standard working hours (may include weekends if required).</li><li>Friendly and supportive team environment.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED3,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Experience:</p><ul><li>UAE: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Hindi (Preferred)</li><li>Arabic (Preferred)</li></ul>

Explore 5861+ Customer service representative in United Arab Emirates this September. Find roles across top companies and apply now to boost your career.

5861 customer service representative jobs IN United Arab Emirates

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative