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customer service sales executive

GIG Gulf

<div>
 
 
 Who we are
 
 
 
 GIG Gulf (a Fairfax company) is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 12 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 4.01 billion and $84 million net profit for the year 2024. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.
 
 
 
 
 
 GIG Gulf is an &lsquo;A&rsquo; rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.
 
 
 
 
 
 GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region&rsquo;s digital insurer of reference, committed to running our operations in a responsible, sustainable way.
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 Customer Service Executive and Contact Centre
 
 
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 To provide exceptional support and assistance to customers by addressing inquiries, resolving issues, and ensuring a positive experience that fosters customer satisfaction and loyalty, while supporting the company&rsquo;s products and services.
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 To handle high volumes of inbound and outbound communications efficiently, delivering accurate information and solutions to customers, meeting performance targets, and contributing to overall customer retention and business growth.
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 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Sales and Revenue Generation
 
 
 <ul>
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 Identify and pursue new sales opportunities through leads, referrals, and cold calls.
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 Meet or exceed sales targets by promoting products or services to prospective and existing customers.
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 Negotiate pricing, terms, and contracts to close deals and ensure profitability.
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 Manage end-to-end customer support including inquiries, renewals, cancellations, and policy updates.
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 Research and develop a lead pipeline of potential clients, fostering long-term relationships.
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 Provide customers with accurate and up-to-date information in line with company guidelines for each product
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 Consistently promote the benefits of the company&rsquo;s products to drive successful conversions.
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 </ul>
 
 
 2. Customer Relationship Management
 
 
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 Respond promptly and professionally to inbound calls, emails, and WhatsApp messages within the agreed turnaround time (TAT).
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 Engage and persuade potential clients to participate in phone conversations or meetings to discuss suitable insurance products and services.
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 Build and maintain strong relationships with clients to encourage repeat business and customer loyalty.
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 Address customer queries and resolve complaints in a timely and professional manner.
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 Follow up with customers post-sale to ensure satisfaction and identify upselling or cross-selling opportunities.
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 Deliver professional service to all clients, aiming to secure positive NSP and Google review feedback
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 </ul>
 
 
 3. Reporting and Market Analysis
 
 
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 Maintain accurate records of sales activities, customer interactions, and pipeline status in CRM systems.
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 Provide regular sales reports to management including forecasts and performance metrics.
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 Analyze market trends and customers&rsquo; needs to adapt sales strategies accordingly
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 </ul>
 
 
 
 
 
 Operational &amp; Technical Responsibilities:
 
 
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 Record daily footfall, generate leads, and consistently follow up on all opportunities and prospects to enhance conversion rates.
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 Identify and escalate any risks beyond personal authority limits to the relevant manager.
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 Meet the sales targets and KPIs for both inbound and outbound calls as set by the manager.
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 Maintain the productivity levels as prescribed by the manager.
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 Ensure high-quality standards are upheld by accurately gathering customer information for quotations, policy changes, and renewals.
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 Adhere strictly to shift schedules as directed by the manager.
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 Communicate customer feedback and suggestions to management for ongoing review and improvement.
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 Follow up on renewals within the agreed turnaround time (TAT), updating renewal status with accurate reasons.
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 Support colleagues by sharing knowledge, best practices, and skills, and assist during short-term resource shortages to ensure smooth, quality service for both internal and external GIG customers.
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 Perform any additional duties as required to support operations.
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 Promptly address or escalate inquiries and feedback related to other insurance products to the appropriate department
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 </ul>
 
 
 
 
 
 Essential Requirements:
 
 
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 Prior experience in customer service, retail, or a related field (usually 1-2 years preferred)
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 Excellent verbal and written communication skills.
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 Ability to communicate clearly and professionally with customers
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 Resilient spirit and a persistent nature
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 Impeccable interpersonal skills, patience, empathy, and a customer-centric attitude
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 Strong problem-solving and conflict resolution skills
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 Well organized with great management abilities
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 Ability to work under pressure and handle multiple tasks simultaneously
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 Multitasking skills
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 Ability to upsell or cross-sell products and services as part of customer interaction
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 Ability to work well within a team environment and collaborate with other departments
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 </ul>
 
 
</div>

Customer Service & Sales Executive

Louvre Hotels Group MENA

<div>
 As a Sales Executive, you will be responsible for generating revenue through proactive sales efforts. Your role involves identifying and pursuing new business opportunities, building client relationships, and achieving sales targets.
 
 
 
 Key Job Responsibilities:
 
 
 
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 Identify and target potential clients and sales leads in the assigned market.
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 Conduct market research to understand customer needs and preferences.
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 Build and maintain strong client relationships with a focus on key accounts.
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 Present and promote the hotel's products and services to clients.
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 Negotiate contracts and agreements with clients for group bookings and events.
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 Collaborate with the sales team to develop and execute sales strategies.
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 Prepare and submit sales proposals and follow up on leads and inquiries.
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 Attend industry events, trade shows, and networking functions to expand the client base.
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 Monitor market trends, competitor activity, and industry developments.
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 Achieve and exceed sales targets and revenue goals.
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 Maintain accurate records of sales activities, leads, and client interactions.
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 Stay updated on hotel offerings, rates, and promotional packages.
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 Provide exceptional customer service and support to clients throughout the sales process.
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 Operate in a safe and environmentally friendly manner to safeguard the health and safety of colleagues, as well as contribute to environmental conservation.
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 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Sales Executive | Omani National

TechBiz Global

<div>
 
 At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a
 
 Sales Executive
 
 to join one of our
 
 clients
 
 ' teams. Looking for a great opportunity to grow your career? This might be perfect for you!
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Promote and sell trading academy courses and programs to prospective clients.
 </li>
 <li>
 Build and maintain long-term relationships with clients, ensuring excellent customer service.
 </li>
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 Conduct consultations (in-person, phone, or online) to understand client needs and recommend suitable programs.
 </li>
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 Achieve monthly and quarterly sales targets.
 </li>
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 Handle client queries and concerns promptly and professionally.
 </li>
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 Maintain accurate records of leads, opportunities, and customer interactions in CRM systems.
 </li>
 <li>
 Collaborate with the marketing team to support lead generation campaigns.
 </li>
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 Stay updated with trading and financial market trends to better engage with clients.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, Marketing, or related field (preferred).
 </li>
 <li>
 Minimum
 
 2&ndash;4 years of sales experience
 
 , preferably in
 
 financial services, banking, or related industries
 
 .
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 Excellent communication and interpersonal skills &ndash;
 
 soft-spoken and customer-friendly approach is a must
 
 .
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 Strong sales and negotiation skills with a proven track record of meeting or exceeding targets.
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 Passion for financial markets and a keen interest in trading/financial education.
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 Proficiency in MS Office and CRM systems.
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 Ability to work independently as well as part of a team.
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 </ul>
 
 
 
 
 
 What We Offer
 
 
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 Competitive salary package with attractive commission structure.
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 Opportunity to work in a fast-growing and dynamic trading academy.
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 Continuous professional development and training.
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 Supportive and collaborative work environment.
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 </ul>
 
 
</div>

Sales Executive(Oman)

TechBiz Global GmbH

<div>At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Sales Executive to join one of our clients' teams. Looking for a great opportunity to grow your career? This might be perfect for you!<h3 class="jobSectionHeader"> 
Key Responsibilities:</h3><ul><li>
Promote and sell trading academy courses and programs to prospective clients.</li><li>
Build and maintain long-term relationships with clients, ensuring excellent customer service.</li><li>
Conduct consultations (in-person, phone, or online) to understand client needs and recommend suitable programs.</li><li>
Achieve monthly and quarterly sales targets.</li><li>
Handle client queries and concerns promptly and professionally.</li><li>
Maintain accurate records of leads, opportunities, and customer interactions in CRM systems.</li><li>
Collaborate with the marketing team to support lead generation campaigns.</li><li>
Stay updated with trading and financial market trends to better engage with clients.</li></ul><ul><li> 
Bachelor&rsquo;s degree in Business, Finance, Marketing, or related field (preferred).</li></ul><ul><li>
Minimum 2&ndash;4 years of sales experience, preferably in financial services, banking, or related industries.</li><li>
Excellent communication and interpersonal skills &ndash; soft-spoken and customer-friendly approach is a must.</li><li>
Strong sales and negotiation skills with a proven track record of meeting or exceeding targets.</li><li>
Passion for financial markets and a keen interest in trading/financial education.</li><li>
Proficiency in MS Office and CRM systems.</li><li>
Ability to work independently as well as part of a team.</li></ul><h3 class="jobSectionHeader">
What We Offer</h3><ul><li>
Competitive salary package with attractive commission structure.</li><li>
Opportunity to work in a fast-growing and dynamic trading academy.</li><li>
Continuous professional development and training.</li><li>
Supportive and collaborative work environment.</li></ul></div>

Zahrat Allawz Trading LLC

Job Overview:A leading ceramic arts company in Oman &ndash; is looking for a dynamic sales professional to promote our handcrafted ceramic products, tailored for commercial and non-commercial purposes. The ideal candidate will have excellent communication skills, a passion for art and design, and the ability to build strong client relationships. Arabic-speaking candidates will have an added advantage.Key Responsibilities:<ul><li>Engage with clients and present ceramic offerings</li><li>Maintain client relationships and follow up on orders</li><li>Coordinate with the production team for custom requests</li></ul>Qualifications:<ul><li>Good communication skills</li><li>Sales or customer service experience preferred</li><li>Arabic language is a plus</li></ul>Remuneration: OMR 250 to 325. Candidate must have Oman Driving LicenseLocation: Muscat, Oman Apply now and be part of a creative, growing team!To Apply:Send your CV and cover letter to:hrservices@bpoplus.meSubject: Application &ndash; Sales Executive-ArtsJob Types: Full-time, Permanent, ContractPay: Up to RO400.000 per monthExperience:<ul><li>Business Developments: 1 year (Preferred)</li></ul>

Sales Executive

Shangri-La Group

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 Event Sales Executive
 
 
 The Event Sales Executive is responsible for generating and converting event-related business opportunities, ensuring smooth planning and flawless execution of meetings, banquets, weddings, and social functions. This role focuses on client relationship management, sales conversion, and effective coordination with internal departments to deliver memorable guest experiences while maximizing revenue and profitability.
 
 
 Key Responsibilities
 
 
 Sales &amp; Business Development
 
 
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 Actively solicit new event business through sales calls, networking, referrals, and follow-ups.
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 Prepare and present proposals, quotations, and contracts tailored to client requirements.
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 Maximize sales opportunities by upselling banquet packages, F&amp;B options, and value-added services.
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 Maintain a healthy pipeline of leads and ensure timely conversion of inquiries into confirmed bookings.
 
 
 </li>
 </ul>
 Client Relationship Management
 
 
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 Build and maintain strong relationships with corporate clients, wedding planners, travel agents, and social event organizers.
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 Conduct site inspections and pre-event meetings with clients to understand needs and expectations.
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 Provide personalized service, ensuring clear communication and professional handling of all client inquiries.
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 Implement effective post-event follow-ups to secure repeat and referral business.
 
 
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 </ul>
 Event Coordination &amp; Execution
 
 
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 Liaise with the Groups &amp; Events, Banquet Operations, Culinary, and F&amp;B teams to ensure seamless event delivery.
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 Communicate all event details accurately in Banquet Event Orders (BEOs).
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 Attend pre-event briefings and, when necessary, support on-site coordination to guarantee flawless service.
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 Handle last-minute changes and ensure quick, professional resolution of client concerns.
 
 
 </li>
 </ul>
 Administration &amp; Reporting
 
 
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 Maintain accurate client records and contracts in the CRM system.
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 Prepare daily, weekly, and monthly sales reports, highlighting pipeline progress and conversion ratios.
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 Track event revenue, average checks, and covers to support forecasting and budgeting.
 
 
 </li>
 </ul>
 Financial Responsibility
 
 
 <ul>
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 Achieve assigned revenue targets through proactive sales and upselling strategies.
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 Ensure pricing and contract negotiations align with company profitability guidelines.
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 Monitor payment schedules, deposits, and invoicing to support financial accuracy.
 
 
 </li>
 </ul>
 Teamwork &amp; Collaboration
 
 
 <ul>
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 Work closely with the Director of Groups &amp; Events and Sales Managers to align on strategy and key accounts.
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 Collaborate with marketing for promotional materials, event packages, and social media campaigns.
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 Support banquet operations and service teams during peak periods or high-profile events.
 
 
 </li>
 </ul>
 Key Competencies
 
 
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 <li>
 Strong sales, negotiation, and customer service skills.
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 Excellent organizational abilities and attention to detail.
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 Ability to handle multiple inquiries and events simultaneously.
 </li>
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 Professional communication skills, both written and verbal.
 </li>
 <li>
 Proficiency in CRM systems, Microsoft Office, and event management software.
 </li>
 </ul>
</div>

Event Sales Executive

Advanced Innovations and Management LLC

Job Summary:We are seeking a proactive and driven Business Development Executive to grow our service-based online platform by onboarding new partners, expanding service categories, and increasing user engagement. The ideal candidate will have strong market understanding, communication skills, and a passion for technology-driven services.Key Responsibilities:<ul><li>Identify and onboard new service providers (e.g., cleaning, maintenance, beauty, sports, automotive, logistics, etc.) onto the platform.</li><li>Develop and maintain relationships with existing partners to ensure high-quality service delivery and customer satisfaction.</li><li>Conduct market research to identify potential growth areas and emerging service trends.</li><li>Collaborate with marketing and operations teams to create offers, campaigns, and promotions that drive sales and engagement.</li><li>Negotiate partnership terms, pricing, and commission structures with vendors.</li><li>Meet and exceed monthly targets for service provider onboarding and revenue growth.</li><li>Track and analyze performance metrics using CRM tools and provide regular reports to management.</li><li>Represent the company in local events, exhibitions, and business meetings to promote the platform.</li><li>Gather feedback from customers and service partners to support product improvement.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.</li><li>1&ndash;3 years of experience in business development, partnerships, or vendor management (preferably in tech, service, or e-commerce industries).</li><li>Strong communication, negotiation, and presentation skills.</li><li>Good understanding of Oman&rsquo;s or GCC&rsquo;s service industry market.</li><li>Ability to work independently, manage multiple tasks, and meet deadlines.</li><li>Proficiency in Microsoft Office and CRM software.</li><li>Valid driving license preferred (for field visits and partner meetings).</li></ul>Preferred Skills:<ul><li>Experience working with online platforms or apps (service, marketplace, or e-commerce).</li><li>Knowledge of digital marketing and local business networks.</li><li>Bilingual (English and Arabic) preferred.</li><li>Familiarity with startups or fast-paced tech environments.</li></ul>Compensation:<ul><li>Competitive salary</li><li>Monthly incentives based on performance</li><li>Allowances (mobile, travel, etc.)</li><li>Opportunity for career growth in a rapidly expanding digital company</li></ul>Job Type: Full-timePay: RO300.000 - RO500.000 per monthExperience:<ul><li>Ecommerce/Service Marketplace: 2 years (Required)</li></ul>

Business Development Executive (Ecommerce & Service Marketplace)

Explore 440+ Customer service sales executive in Oman this November. Find roles across top companies and apply now to boost your career.

440 customer service sales executive jobs IN Oman

Customer Service & Sales Executive

Sales Executive | Omani National

Sales Executive(Oman)

Sales Executive(Oman)

Sales Executive

Event Sales Executive

Business Development Executive (Ecommerce & Service Marketplace)