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customer service specialist me

Barry Callebaut

<div><div><div><div><div><p>Customer Service Specialist ME
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE, 392407
</div></div></div></div><div></div><div><div><p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p>
</div></div><div><div><div><div><div><b>About The Role</b></div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div><br>
<div></div>
<div>
The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div><br>
</div>
<div><b>Key Responsibilities Include:</b></div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div><b>About You:</b></div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div><p>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b>#oneBC - Diverse People, Sustainable Growth.</b></p>
<p>If you want to learn more about Barry Callebaut, please find further information here.</p>
<p>Were you missing anything in this job ad? Please share your feedback with us by clicking here.</p></div></div></div><p></p>

Customer Service Specialist ME

<p>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</p><p>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</p><p>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</p><p>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</p><p>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</p><p>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</p><p>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</p><p>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</p>

Fendi

<div>
 <p>
  <strong>
   E-COMMERCE MANAGER
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Mission
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As E-Commerce Manager, you will be part of the Middle East Region, reporting to the Managing Director ME &amp; WW Omnichannel Director. You will work closely with the Retail functions, being responsible for the following tasks.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Strategic Leadership &amp; Vision:
  </strong>
 </p>
 <p>
  Defining and leading the E-Commerce strategy for the ME zone, including cross-functional team leadership and collaboration. This involves developing the commercial calendar, digital strategies, and website supervision.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Forecasting &amp; Planning:
  </strong>
 </p>
 <p>
  Defining and managing sales forecasts for all ME E-Business activities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Project Management &amp; Innovation:
  </strong>
 </p>
 <p>
  Proposing, coordinating, and rolling out E-Commerce projects (e.g., Ship from Store, NPS) within the zone.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Collaboration &amp; Coordination:
  </strong>
 </p>
 <p>
  Working closely with various departments, including Retail Merchandising, Supply Chain, CRM, and Customer Service, to ensure alignment and effective execution of strategies.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Business Optimization &amp; Monitoring:
  </strong>
 </p>
 <p>
  Monitoring website performance, managing stock strategies, developing online client strategies, and implementing anti-fraud measures to optimize business performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   E-Commerce Development &amp; Launch:
  </strong>
 </p>
 <p>
  Defining and implementing E-Commerce zone launch strategies with zone teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   E-commerce Operations:
  </strong>
 </p>
 <p>
  Monitoring operations performance, ensuring strong collaboration with warehouse and store to maximize compliance with shipping policy and grant the best client experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Continuous Improvement:
  </strong>
 </p>
 <p>
  Collaborating with Warehouse Team for business strategy application and service improvements. Monitoring NPS (Net Promoter Score) and implementing actions based on feedback.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Profile
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   3-5 years&rsquo; experience in Fashion/Luxury Sale
  </li>
  <li>
   Bachelor&rsquo;s Degree or equivalent is preferred
  </li>
  <li>
   Manages own image standards on a high level
  </li>
  <li>
   Excellent relationships skills
  </li>
  <li>
   Organization, professionalism, self-confidence
  </li>
  <li>
   Strong customer service skills
  </li>
  <li>
   Excel, PPT, Power BI, Akeneo, Sales Force, Algolia.Goal
  </li>
  <li>
   Strong knowledge and/or interest for Fashion/Luxury Industry
  </li>
  <li>
   Fluent English
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Ecommerce Manager

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p><b>E-COMMERCE MANAGER
</b></p><p><b>Mission
</b></p><p>As E-Commerce Manager, you will be part of the Middle East Region, reporting to the Managing Director ME &amp; WW Omnichannel Director. You will work closely with the Retail functions, being responsible for the following tasks.<br>
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities<br>
</b></h3><p></p><p><b>Strategic Leadership &amp; Vision:
</b></p><p>Defining and leading the E-Commerce strategy for the ME zone, including cross-functional team leadership and collaboration. This involves developing the commercial calendar, digital strategies, and website supervision.<br>
</p><p></p><p><b>Forecasting &amp; Planning:
</b></p><p>Defining and managing sales forecasts for all ME E-Business activities.<br>
</p><p></p><p><b>Project Management &amp; Innovation:
</b></p><p>Proposing, coordinating, and rolling out E-Commerce projects (e.g., Ship from Store, NPS) within the zone.<br>
</p><p></p><p><b>Collaboration &amp; Coordination:
</b></p><p>Working closely with various departments, including Retail Merchandising, Supply Chain, CRM, and Customer Service, to ensure alignment and effective execution of strategies.<br>
</p><p></p><p><b>Business Optimization &amp; Monitoring:
</b></p><p>Monitoring website performance, managing stock strategies, developing online client strategies, and implementing anti-fraud measures to optimize business performance.<br>
</p><p></p><p><b>E-Commerce Development &amp; Launch:
</b></p><p>Defining and implementing E-Commerce zone launch strategies with zone teams.<br>
</p><p></p><p><b>E-commerce Operations:
</b></p><p>Monitoring operations performance, ensuring strong collaboration with warehouse and store to maximize compliance with shipping policy and grant the best client experience.<br>
</p><p></p><p><b>Continuous Improvement:
</b></p><p>Collaborating with Warehouse Team for business strategy application and service improvements. Monitoring NPS (Net Promoter Score) and implementing actions based on feedback.<br>
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Profile<br>
</b></h3><p></p><ul><li>3-5 years&rsquo; experience in Fashion/Luxury Sale
</li><li>Bachelor&rsquo;s Degree or equivalent is preferred
</li><li>Manages own image standards on a high level
</li><li>Excellent relationships skills
</li><li>Organization, professionalism, self-confidence
</li><li>Strong customer service skills
</li><li>Excel, PPT, Power BI, Akeneo, Sales Force, Algolia.Goal
</li><li>Strong knowledge and/or interest for Fashion/Luxury Industry
</li><li>Fluent English
</li></ul></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>FENDI
</i></b><br>
<b>MAISON
</b><br>
</h2><div>The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique &ndash; a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
<br>
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
<br>
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.</div></div></div></div></div></div></div><p></p>

E-COMMERCE MANAGER

Homeschool Global Learning Inc.

<p>Homeschool Global (HG) Middle East is a leading provider of homeschooling services in the Gulf and surrounding countries. They provide an internationally accredited curriculum, parent support, co&#8209;op group activities, and training for families.</p><p>HG&rsquo;s mission: to empower families with high-quality, flexible, Christian-based education.</p><p><b>Role Purpose / Objective</b></p><p>The <b>HG Middle East Operations Head </b>will provide strategic leadership and operational excellence for Homeschool Global&rsquo;s ME business.</p><p>This role ensures smooth, efficient, and scalable operations across all functional areas (sales, marketing, HR, customer support, finance) while driving growth, maintaining high-quality service for homeschool families, and aligning with HG&rsquo;s mission and values.</p><p>The role requires someone with strong operational capability, commercial mindset (marketing + sales), and people-centric orientation (HR).</p><p>Key Responsibilities</p><p>1. Strategic Leadership &amp; Business Growth</p><ul><li>Define and implement the growth strategy for Homeschool Global in the Middle East region.</li></ul><ul><li>Lead sales and marketing initiatives to acquire new families and retain existing ones.</li></ul><ul><li>Develop KPIs, growth forecasts, and performance dashboards.</li></ul><ul><li>Work with the global leadership to align regional initiatives with the overall strategy.</li></ul><p>2. Operations Management</p><ul><li>Oversee day-to-day operations across enrollment, curriculum delivery, customer support, parent engagement, events, and co-op activities.</li></ul><ul><li>Implement and optimize systems and processes for efficiency, scalability, and quality (SOPs, CRM, workflows).</li></ul><ul><li>Manage budgets, financial planning, and resource allocation.</li></ul><ul><li>Lead risk management, regulatory compliance (as applicable in ME), and quality assurance.</li></ul><p>3. Sales &amp; Marketing</p><ul><li>Develop and execute marketing strategies for the ME homeschooling market (digital campaigns, parent workshops, partnerships, events).</li></ul><ul><li>Build and guide the sales team; set sales targets, incentives, and sales processes.</li></ul><ul><li>Analyze market trends, competitor offerings, and customer insights to improve product-market fit.</li></ul><p>4. Human Resources / People Operations</p><ul><li>Lead HR strategy for recruitment, onboarding, performance management, compensation, and development.</li></ul><ul><li>Foster a culture aligned with HG&rsquo;s mission and Christian values.</li></ul><ul><li>Build team capability: hire, coach, and develop strong operations and support teams.</li></ul><ul><li>Implement career paths, talent retention strategies, employee engagement, and recognition programs.</li></ul><p>5. Parent / Family Engagement</p><ul><li>Design and manage programs for parent engagement (training, orientations, co-op events, community-building).</li></ul><ul><li>Ensure high standards of customer service; develop retention and satisfaction metrics.</li></ul><ul><li>Oversee communication channels (newsletters, social media, platform communication).</li></ul><p>6. Stakeholder Management</p><ul><li>Liaise with accrediting bodies, regional authorities, education networks, and event partners.</li></ul><ul><li>Represent HG Middle East at conferences, parent events, and external forums.</li></ul><ul><li>Collaborate with global teams to share best practices and scaling strategies.</li></ul><p>7. Monitoring &amp; Reporting</p><ul><li>Report regularly on regional performance: growth metrics, financials, operational KPIs, and risks.</li></ul><ul><li>Use data to guide decisions and improve processes.</li></ul><ul><li>Maintain dashboards, performance metrics, and review systems.</li></ul><p>Qualifications &amp; Skills</p><p>Education &amp; Experience</p><ul><li>Bachelor&rsquo;s degree in Business Administration, Education, Operations Management, or related field. MBA preferred.</li></ul><ul><li>7&ndash;10+ years of progressive leadership experience with strong exposure in operations, sales, marketing, and HR. (Adjusted for Operations Head level)</li></ul><ul><li>Experience in education, edtech, or the K-12/homeschool sector is highly desirable.</li></ul><ul><li>Experience working in Middle East markets or cross-cultural operations is a strong advantage.</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED5,000.00 per month</p>

Homeschool Global Middle East Operations Head

Nissan

<div>Job Title Section Manager - Regional Customer Contact Center<br>
<br>
Department Customer Excellence - (CQ)<br>
<br>
Function Section Manager RCCC<br>
<br>
Legal Entity NMEF<br>
<br>
Location Dubai, UAE<br>
<br>
Level EVP - 7<br>
<br>
Direct Manager DGM - Customer Quality<br>
<br>
Manager's Manager DGM - Customer Quality<br>
<br>
Functional Reporting GM - Customer Excellence<br>
<br>
<b>Mission &amp; Main Objectives</b><br>
<ul><li>
Supervise outsourced team of Regional Customer Contact Center (RCCC) agents and agency to support delivery of seamless customer experience for NISSAN and INFINITI customers</li><li>
Ensuring resolution of customer concerns following defined NMEF - NSC comnplaints management and escalation processes;</li><li>
Track, escalate and manage Connected Car Services (CCS) complaints and issues</li><li>
Problem solving resource and support in coordination with related NMEF / I-ME and NSC functions</li><li>
Support Voice of Customer issues such as tracking and resolution of Hot Alert Cases</li><li>
Develop, update agent scripts / messages to conform with relevant customer communications directive from NISSAN and INFINITI</li><li>
Relay related customer inquiries to respective RBU's / NSC in case of out of region inquiries; and to respective NMEF functions such as Sales, Aftersales, and other business opportunity related inquries</li><li>
Monitor and deliver (if necessary) brand, product, and process related training for RCCC agents</li></ul><br>
<b>
Main tasks and responsibilities </b>(Scope : tasks related to both NISSAN and INFINITI)<br>
<ul><li>
Design and manage the complaints management and escalation process internally and across the NSCs</li><li>
Manage the RCCC team performance and daily operations, headcount planning and scheduling, achievement of related KPIS and reports; manage agent training needs;</li><li>
Managing RCCC agent operation Quality such as agent suc as team leader daily performance, priorities, validate quality reports and listening to agent calls, keep track fo daily received cases; and manage agent and NSC queries</li><li>
Prepare management reports relative to call center performance and operational improvements</li><li>
Design, manage and submit various performance reports explaining the results of all customer requests / complaints handled in relation to the agreed KPI for each market.</li><li>
Lead the call center agents for cross-functional support from various departments involved in the problem resolution process</li><li>
Administer Sales Force utilization for RCCC which indclude creation of reporting templates, managing users, system training, process mapping, dashboard creation and report generation</li><li>
Monitor QVOC tool for hot alerts and pending cases</li><li>
Keep track and update RCCC knowledge files for reference</li><li>
Handle and support all related CCS cases, escalate as required through the prescribed CCS escalation channel, generate CCS related reports, and attend regular meetings with SDSM and related functions involved with CCS</li><li>
Attend Regional calls to identify best ideas to enhance RCCC operational performance</li><li>
Implement new technology tools, processes, or workflows to enhance efficiency and customer experience</li></ul><br>
<b>
Country Specifics
</b><br>
<br>
NISSAN : NMEF markets<br>
<br>
INFINITI : I-ME Markets<br>
<br>
<b>KPIs</b><br>
<ul><li>
Case resolution</li><li>
Case closure</li><li>
Hot alert closure</li><li>
Case closure satisfaction</li></ul><br>
<b>
BACKGROUND &amp; SKILLS REQUIRED</b><br>
<br>
<b>Background &amp; Experience (years)</b><br>
<br>
S<b>pecific technical skills</b><br>
<ul><li>
Automotive, Call Center Operations or CRM background;</li><li>
Arabic speaker;</li><li>
Leadership experience in previous role and advantage</li><li>
Competency in various software applications (Salesforce, excel, ppt)</li></ul><br>
<b>
Behavioural Competencies Required
</b><br>
<ul><li>Emphathetical and Customer service oriented</li><li>
Able to work with multiple cross functional team</li><li>
Team Management</li><li>
Results driven</li></ul><br>
Dubai United Arab Emirates</div>

Section Manager - Regional Customer Contact Center

ManpowerGroup Middle East

<div>
 <p>
  ManpowerGroup Middle East is hiring on behalf of our client, a leading organization in Dubai, for a Call Center Specialist to deliver exceptional customer service and support.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview:
  </strong>
 </p>
 <p>
  The Call Center Specialist will act as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will be skilled in communication, problem-solving, and maintaining high standards of service in a fast-paced environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Respond to inbound customer calls, emails, and chats in a professional and timely manner.
  </li>
  <li>
   Address customer inquiries, complaints, and requests with accuracy and efficiency.
  </li>
  <li>
   Maintain detailed and accurate records of customer interactions in the CRM system.
  </li>
  <li>
   Escalate complex issues to the appropriate teams while ensuring follow-up and resolution.
  </li>
  <li>
   Provide product or service information to customers as required.
  </li>
  <li>
   Monitor call metrics and contribute to team performance targets.
  </li>
  <li>
   Support continuous improvement initiatives by providing feedback on customer trends and service processes.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Minimum 1-3 years of experience in a call center or customer service role.
  </li>
  <li>
   Excellent verbal and written communication skills in English; Arabic is an advantage.
  </li>
  <li>
   Strong problem-solving and interpersonal skills.
  </li>
  <li>
   Ability to work in a fast-paced, high-volume environment.
  </li>
  <li>
   Proficiency in Microsoft Office and CRM tools.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills:
  </strong>
 </p>
 <ul>
  <li>
   Customer Service &amp; Support
  </li>
  <li>
   Communication &amp; Interpersonal Skills
  </li>
  <li>
   Issue Resolution &amp; Escalation
  </li>
  <li>
   CRM &amp; Data Entry
  </li>
  <li>
   Multitasking &amp; Time Management
  </li>
 </ul>
 <p>
 </p>
</div>


Call Center Representative

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5236 customer service specialist me jobs IN Nursing Jobs In Dubai

Customer Service Specialist ME

Customer Service Specialist ME

Ecommerce Manager

E-COMMERCE MANAGER

Homeschool Global Middle East Operations Head

Section Manager - Regional Customer Contact Center

Call Center Representative