Customer Service Specialist ME

Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.

Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.

Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.

Maintain and update order management systems (SAP/Salesforce) with current information and customer records.

Monitor and analyze key performance metrics to identify trends and improvement opportunities.

Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.

Organize and maintain process documentation to support continuous improvement efforts within the customer service team.

Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.