sales manager

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customer experience manager Jobs in Egypt

customer experience manager

customer service supervisor

Linah Farms

<div>
 <ul>
 <li>
 Key Responsibilities:
 </li>
 <li>
 Handle complex or escalated customer complaints
 </li>
 <li>
 Ensure timely and effective resolution of customer inquiries and complaints
 </li>
 <li>
 Analyze customer feedback and service data to identify trends
 </li>
 <li>
 Develop and implement strategies to improve service quality
 </li>
 <li>
 Collaborate with other departments (e.g., sales, logistics, IT) to streamline customer service processes
 </li>
 <li>
 Document customer interactions, feedback, and resolutions accurately
 
 
 </li>
 </ul>
 Compile and present monthly reports on customer complaints, highlighting key trends, root causes, and recommended actions to improve customer satisfaction and service quality
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in any relevant field from a reputable company
 </li>
 <li>
 Very good command of written and spoken English is a must
 </li>
 <li>
 from 5 to 7 years of experience of call center and a customer service service is required
 </li>
 <li>
 Strong problem solving and stakeholders management skills
 </li>
 <li>
 Experience in retail or e-commerce in FMCGs is preferrable
 </li>
 <li>
 Ability to create a maintain high customer satisfaction levels
 </li>
 <li>
 Dokki or nearby residents
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Employee social and medical insurance
 </li>
 <li>
 SIM card provided
 </li>
 <li>
 Annual bonus upon KPIs
 </li>
 </ul>
</div>

Customer Service Supervisor

Linah Group

<div><ul><li>Key Responsibilities:</li></ul>
o Handle complex or escalated customer complaints.
o Ensure timely and effective resolution of customer inquiries and complaints.
o Analyze customer feedback and service data to identify trends.
o Develop and implement strategies to improve service quality.
o Collaborate with other departments (e.g., sales, logistics, IT) to streamline customer service processes.
o Document customer interactions, feedback, and resolutions accurately.
Compile and present monthly reports on customer complaints, highlighting key trends, root causes, and recommended actions to improve customer satisfaction and service quality
Requirements<ul>
<li>Bachelor&rsquo;s degree in any relevant field from a reputable company</li>
<li>Very good command of written and spoken English is a must.</li>
<li>from 5 to 7 years of experience of call center and a customer service service is required.</li>
<li>Strong problem solving and stakeholders management skills.</li>
<li>Experience in retail or e-commerce in FMCGs is preferrable.</li>
<li>Ability to create a maintain high customer satisfaction levels.</li>
<li>Dokki or nearby residents</li>
</ul>Benefits<ul>
<li>Employee social and medical insurance</li>
<li>SIM card provided</li>
<li>Annual bonus upon KPIs</li></ul></div>

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

Alorica

<div><div><h2 class="jobSectionHeader">JOB DESCRIPTION</h2>

GET TO KNOW ALORICA 
At Alorica, we only do one thing &ndash; make lives better, one interaction at a time. We&rsquo;re a global leader in customer service and experience, serving the world&rsquo;s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY 
Performs moderate level supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over 20 &ndash; 24 subordinate personnel.
<div>
JOB RESPONSIBILITIES 
<ul><li>Provides regular supervision and mentorship over subordinate staff</li><li>Ensure regular and effective communication with subordinate staff on performance, goals, and coaching</li><li>Facilitates daily agent coaching and development sessions in both written and verbal format</li><li>Participates in client related activities to include client calibration sessions and project planning</li><li>Identify and address agent training needs</li><li>Manage team&rsquo;s time entry to ensure 0% discrepancy rate</li><li>Manage program specific performance standards (i.e. AHT, Quality Scores, Sales, etc.)</li><li>Manage financial implications of attrition and attendance by maintaining program-specific goals</li><li>Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing)</li><li>Completion of weekly Team Manager Scorecard for review with Operations Manager</li></ul></div>
<div>
OTHER RELATED DUTIES 
<ul><li>Diffuse irate customer calls as applicable</li><li>Provide agent support via handling escalated calls, as needed</li><li>Maintain up-to-date employee files and documentation</li><li>Ensure high level customer service is being practiced by all subordinate staff</li></ul></div>
</div>
<div><h2 class="jobSectionHeader">QUALIFICATIONS</h2>

JOB REQUIREMENTS 
Minimum Education and Experience:
<ul>
<li>High School Diploma or GED required</li>
<li>2 years of experience as a Team Lead</li>
<li>Considerable experience managing 15 or more employees either in a supervisory role or the ability to demonstrate the following: 
1. Excellent oral and written communication skills 
2. Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance 
3. Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives 
4. Successful completion of two management level interview 
5. Time management skills and computer proficiency 
6. Objectivity, professionalism, and maturity 
7. Flexibility and demonstrated ability to adapt well in a changing environment</li>
</ul>
<div>Preferred (Not required): 
<ul><li>Bachelor&rsquo;s degree desirable</li></ul></div>
<div>
Licenses and/or Certifications: 
<ul><li>None</li></ul></div>
<div>
Knowledge, Skills and Abilities: 
<ul><li>Excellent oral and written communication skills</li><li>Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance</li><li>Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives</li><li>Time management skills and computer proficiency</li><li>Objectivity, professionalism and maturity</li><li>Flexibility and demonstrated ability to adapt well in a changing environment</li><li>Previous sales experience preferred</li></ul></div>
<div>
Work Environment: 
<ul><li>Running day to day operations-100% (Of this time, 20% is devoted to administrative duties, 20% to client related activities such as calibration sessions, project planning, etc., and 60% to the development of Customer Care Consultants).</li></ul></div>
<div>
Physical Demands: 
<ul><li>None</li></ul></div>

If you are interested, please send us your CV in English. 
 
Applications will be processed in strict confidentiality. 
 
Only short-listed candidates will be contacted. 
 
The personal data of the applicants will be processed in strict confidentiality by Alorica solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.</div></div>

Team Manager Customer Experience

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 1 October 2025
 
 
 
 Department:
 
 Spa &amp; Recreation
 
 
 
 Location:
 
 Egypt - Cairo
 
 
 
 
 Description
 
 
 
 
 Royal Maxim Palace Kempinski
 
 Spa Supervisor
 
 
 SCOPE
 
 
 
 This job is responsible for ensuring our customers are consistently treated to an impeccable customer service experience when visiting their Spa. The Spa Guest Experience Supervisor will constantly observe bookings, ensure they are maximizing availability and provide ongoing training and mentorship to Spa team members to ensure the operation runs smoothly and in line with SENSASIA brand standards. The Spa Guest Experience Supervisor will form a bond with their team and guests alike creating a professional, friendly, customer-centered teamwork environment. They will also ensure that all areas of the Spa are maintained to the highest standard at all times and continually motivate and inspire team members to give 100% while on duty.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 MAIN RESPONSIBILITIES
 
 
 
 &bull; Ensuring day to day operations run smoothly by monitoring all areas of the Spa operation including set-ups, cleanliness, sufficient stock levels, guest, and team satisfaction
 
 
 &bull;
 
 Guest Satisfaction:
 
 The Spa Guest Experience Supervisor makes guest satisfaction a priority at all times and ensures the Spa &amp; team members have what they need on a day-to-day basis in order to exceed guest expectations. This includes monitoring guest satisfaction ensuring guest comment cards and feedback cards are being handled in line with SENSASIA standards. Identifying exceptionally happy guests and encouraging them to leave positive Trip Advisor Reviews. Identifying unhappy guests and taking their feedback and concerns into consideration and ensuring relevant action is taken. Sharing all guest feedback with the spa leader and SENSASIA to ensure the company is informed on the happiness of the guest.
 
 
 &bull; Foster an open and supportive work environment through communication including informing colleagues about targets, promotions, complaints, positive feedback, and conveying messages to and from management in a respectful and encouraging manner
 
 
 &bull; Regular and Ongoing Training &amp; Feedback to empower and improve overall spa and team member performance. The supervisor is also responsible for supporting consistency in performance and should support the spa leader in providing counseling when a team member is not meeting company standards
 
 
 &bull;
 
 Spa Audits:
 
 The Spa Guest Experience Supervisor will be expected to perform random audits on daily checklists, guest profiles, spa standards, and set-ups to ensure proper compliance and provide any feedback to help team members improve and also reward them for work well done.
 
 
 &bull;
 
 Scheduling:
 
 The Spa Guest Experience Supervisor will work alongside the Reception team to ensure their Spa has sufficient manning during peak hours and approve TBOT and shift changes. The Supervisor must be unbiased, fair and only make scheduling decisions based on operational demands and not on personal preference for themselves or any team member.
 
 
 &bull;
 
 Treatment Bookings:
 
 The Spa Guest Experience Supervisor will continually monitor all bookings and check at least 2 days ahead to highlight and resolve any &lsquo;dead space&rsquo; as per our booking standards and create availability when needed.
 
 
 &bull;
 
 Mentoring Approach:
 
 The Spa Guest Experience Supervisor will be responsible for supporting all team members when they need support from someone in a leadership position and in the absence of the spa leader. They should be open, helpful, friendly and approachable and encourage a work environment that reflects SENSASIA company values. They will encourage team members to learn and grow by allowing them to conduct their duties freely and with regular and ongoing coaching and progress feedback.
 
 
 &bull;
 
 Flexibility:
 
 As operations, team or guest needs demand, the Spa Guest Experience Supervisor is expected to be flexible and accommodating for any additional tasks or amending their own schedule as required.
 
 
 &bull; Any other tasks or assignments that may be requested by the Spa Leader or Head Office Team from time to time.
 
 
 
 Skills, Knowledge and Expertise
 
 
 
 
 NATIONALITY:
 
 
 Eligible for a working permit in country of hire.
 
 
 
 EDUCATION:
 
 <ul>
 <li>
 College education. Have fitness-related certifications.
 </li>
 <li>
 Business Administration/Personal Assistant/Secretary Certificate an advantage.
 </li>
 <li>
 Sales and/or customer service training an advantage.
 </li>
 <li>
 Knowledge of
 
 Natural Therapies. (Preferable)
 
 
 </li>
 </ul>
 
 EXPERIENCE:
 
 
 Minimum 5 year experience and 2 year in a similar position, preferably in a 5-star International hotel.
 
 
 
 TECHNICAL SKILLS:
 
 
 Health Club Management and Strong working knowledge of gym equipment, health club operation.
 
 
 
 COMPETENCIES:
 
 Task Achievement
 
 ：
 
 Building Teamwork
 
 Problem solving and decision making
 
 Adaptability / Flexibility
 
 Commitment to professional values and integrity
 
 Results oriented
 
 Relationship
 
 Teamwork / Cooperation
 
 Cross cultural sensitivity
 
 Interpersonal skills
 
 
 
 TECHNICAL COMPETENCIES:
 
 <ul>
 <li>
 Telephone system operations.
 </li>
 <li>
 Computer literate with experience of &lsquo;in house&rsquo; booking/database systems.
 </li>
 <li>
 Desktop publishing an advantage.
 </li>
 <li>
 Experience within 7 day operation.
 </li>
 <li>
 Good level of education.
 </li>
 <li>
 Customer service orientation
 </li>
 </ul>
 
 LANGUAGE
 
 
 Ability to work and communicate in a multinational environment:
 <ul>
 <li>
 Local language &ndash; excellent oral and written skills (as applicable)
 </li>
 <li>
 English &ndash; excellent oral and written skills - Basic understand of spoken English
 </li>
 <li>
 Additional language - beneficial
 </li>
 </ul>
 
 COMPETENCIES:
 
 Include the skills the candidate must have to fill this
 
 Position:
 <ul>
 <li>
 Client facing experience within reception or front of house.
 </li>
 <li>
 Telephone system.
 </li>
 <li>
 Business writing.
 </li>
 <li>
 Public relations and marketing.
 </li>
 <li>
 Stock and retail management.
 </li>
 <li>
 High levels of customer service.
 </li>
 <li>
 Industry analysis.
 </li>
 </ul>
 
 INDIVIDUAL
 
 
 CHARACTERISTICS:
 
 
 To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
 <ul>
 <li>
 People Oriented
 </li>
 <li>
 Passionate for European luxury
 </li>
 <li>
 Entrepreneurial
 </li>
 <li>
 Straightforward
 </li>
 <li>
 Excellent communication and interpersonal skills with superb presentation and grooming
 </li>
 <li>
 Strong management skills and ability to inspire those in others
 </li>
 <li>
 Experience in revenue management would be an advantage
 </li>
 <li>
 Analytical and problem solving skills and execution of work
 </li>
 </ul>
 
 OTHER SKILLS:
 
 Depending on region and property.
</div>

Spa Supervisor - Egyptians Only

blnk

<div>
 
 Key Responsibilities
 
 
 
 
 Team Leadership &amp; Supervision:
 
 
 
 <ul>
 <li>
 Lead a team of field collectors to ensure effective collection of overdue accounts and meet individual and team collection targets.
 </li>
 <li>
 Monitor and guide field agents&rsquo; daily activities to ensure collections are conducted professionally and in compliance with company policies.
 
 
 </li>
 </ul>
 
 Collection Strategy &amp; Execution
 
 
 
 <ul>
 <li>
 Assist in the development and implementation of collection strategies that maximize recovery and reduce delinquent accounts.
 </li>
 <li>
 Conduct regular team meetings to review progress, set goals, and provide performance feedback.
 </li>
 <li>
 Ensure field agents adhere to legal requirements and company policies during collections activities.
 </li>
 <li>
 Escalate complex cases to senior management or the legal team as needed for resolution.
 
 
 </li>
 </ul>
 
 Training &amp; Development
 
 
 
 <ul>
 <li>
 Train and mentor new and existing agents, ensuring adherence to best practices and company expectations.
 
 
 </li>
 </ul>
 
 Performance Tracking &amp; Reporting
 
 
 
 <ul>
 <li>
 Track and report team performance,including metrics such as collection rates, accounts resolved, and customer feedback.
 </li>
 <li>
 Act as a liaison between the field agents and senior management, communicating updates, concerns, and opportunities for improvement.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in finance,Accounting, Economics, or a related field (master&rsquo;s degree or professional certifications preferred).
 </li>
 <li>
 Good understanding of collections processes, customer management, and financial compliance.
 </li>
 <li>
 Proficient in using financial analysis tools (Excel, Power BI, or similar) to track performance and report metrics.
 </li>
 <li>
 Strong leadership, communication, and training skills.
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 5 years of experience in collections or customer-facing roles, with a demonstrated ability to lead teams and improve collections&rsquo; performance.
 </li>
 <li>
 Experience working in a regulated environment and understanding of legal implications in debt recovery.
 </li>
 </ul>
</div>

Inhouse Collection Supervisor

Amazon

<div>
 
 Description
 
 
 
 The Facilities Supervisor &ndash; Maintenance will have a significant impact on customer experience. The Facilities Supervisor &ndash; Maintenance will have the ability to lead other technicians, design solutions for challenging problems, manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet time lines. The Facilities Supervisor &ndash; Maintenance will develop plans on how to accomplish engineering departmental goals.
 
 
 Key job responsibilities
 
 
 The Facilities Supervisor &ndash; Maintenance will be responsible for the leadership/development and coaching of the team. Performance Management will be carried out by the Facilities Supervisor &ndash; Maintenance. This role also leads the technical team in providing both a reactive and pro-active maintenance service on all operational equipment and facilities infrastructure within the AMZL Distributions Centers. The role has a direct impact on the site, its productivity and operational success. If equipment is not available or performs badly it minimizes the capacity and throughput of the site.
 
 
 
 Responsibilities Will Include
 
 
 
 <ul>
 <li>
 To provide supervision and leadership to Maintenance Technicians
 </li>
 <li>
 To develop and deliver Preventive Maintenance programs
 </li>
 <li>
 To be experienced in installing, maintaining, and troubleshooting any of the following: relay logic, ladder diagrams, controls components, sensors &amp; scanners, motor starters, relays, limit switches, electronic sensors, servo drives, frequency inverters, linear drives, sorters, mechanical components (rolls, bearing, belts)
 </li>
 <li>
 To act as an ambassador for safety within the team and to promote safe working across the site
 </li>
 <li>
 To support technicians by motivating, providing knowledge and hands on experience
 </li>
 <li>
 To develop and maintain a good working relationship across all levels in the organization
 </li>
 <li>
 Ability to provide enriched feedback to enhance individual performance
 </li>
 <li>
 Ability to prioritize and manage resources under high pressure
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Multi skilled in either electrical or mechanical disciplines with at least 2 years&rsquo; experience.
 </li>
 <li>
 Solid foundational knowledge of PLC based controls systems and mechanical componets
 </li>
 <li>
 Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance and record reactive tasks.
 </li>
 <li>
 Understanding of OEE and equipment performance metrics.
 </li>
 <li>
 Knowledge of Statutory Compliance requirements.
 </li>
 <li>
 Experience in mentoring and developing junior technicians.
 </li>
 <li>
 Experience of contractor management.
 </li>
 <li>
 Proven ability to troubleshoot under high pressure.
 </li>
 <li>
 Ability to communicate (written &amp; verbal) in English.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Demonstrated ability to manage, lead, and influence others on the team
 </li>
 <li>
 Demonstrated ability to multi-task and prioritize many different projects and workload
 </li>
 <li>
 Experience of multi-contractor management
 </li>
 <li>
 Must be highly self-motivated and customer-centric
 </li>
 <li>
 Leadership experience/aptitude, ability to mentor and develop training plans for other service technicians
 </li>
 <li>
 Experience with packaging machines or conveyor systems
 </li>
 <li>
 Experience in international environment
 </li>
 <li>
 Knowledge in OEE and EAM tools
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3015626
</div>

Facilities Supervisor - Maintenance Engineering

Explore 1701+ Customer service supervisor in Egypt this September. Find roles across top companies and apply now to boost your career.

1701 customer service supervisor jobs IN Egypt

Customer Service Supervisor

Customer Service Supervisor

Customer Service Team Lead

Team Manager Customer Experience

Spa Supervisor - Egyptians Only

Inhouse Collection Supervisor

Facilities Supervisor - Maintenance Engineering