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call center operations manager

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client success manager

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contracts team leader

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customer logistics lead

customer service team lead

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

adidas

<div>
 Job Title: CS &amp; Commercial Operations Manager Franchise
 
 
 
 Purpose &amp; Overall Relevance For The Organization
 
 
 
 A diverse role in the heart of the business as interface of adidas regional partners connecting them with internal planning team for a variety of commercial services such as managing partners&rsquo; portfolio from order to cash cycle, sales and operational planning to drive business excellence and brand positioning.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Overlook E2E Order to Cash Cycle Ensuring timely accurate order entry and release, accuracy of product information, stock availability, pricing, trade terms for EMC Franchise Channel
 </li>
 <li>
 Drive customer satisfaction by consistently delivering high quality service and meeting service fulfillment measures as seen by partner&rsquo;s lens.
 </li>
 <li>
 Proactive data analytics on customer behavior trend and out of stock risks taking in account inputs from Demand Planning, Sales, Customer and Service Strategy to ensure efficient order fulfillment.
 </li>
 <li>
 Optimize orders where logistical efficiency is required such as attainment of logistics trade terms (3PL), picking, pallet or vehicle allowances, or journey/route planning requirements exist.
 </li>
 <li>
 Review of order book to ensure customer requested delivery is achieved and supporting order book conversion and OTIF.
 </li>
 <li>
 Manage EX works operations with adidas partners such as
 </li>
 <ul>
 <li>
 compliance with partner&rsquo;s government laws and regulations
 </li>
 <li>
 Prepare and file export documentation PIs, commercial invoices, bills of lading
 </li>
 <li>
 Coordinate with freight forwarders, carriers, and other logistics providers to arrange shipment of goods and monitor shipment progress and resolve any issues that may arise, such as delays, damages, or missing items
 </li>
 </ul>
 <li>
 Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
 </li>
 <li>
 Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
 </li>
 <li>
 Support business by working towards both independent and team KPI&rsquo;s to improve business standards, service levels and financial results such as (LC negotiation lead time &ndash; aging credit notes &ndash; order book conversion)
 </li>
 <li>
 Develop and review reports relating to order book KPI&rsquo;s and transactional activities of the team.
 </li>
 <li>
 Manage departmental and business projects / initiatives as required by the department lead.
 </li>
 <li>
 Manage CS and operational efficiencies to a positive and tangible outcome whilst maintaining a strong working relationship.
 </li>
 </ul>
 KPI&rsquo;s:
 
 
 <ul>
 <li>
 Customer satisfaction and engagement
 </li>
 <li>
 Customer Service Excellence (Automation, efficiency)
 </li>
 <li>
 CS SLA &amp; Blueprints.
 </li>
 <li>
 LC Negotiation lead time
 </li>
 <li>
 Credit and Claims resolution lead time
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 Adidas Partners. Sales Team.
 
 
 SCM (Operations, Purchasing, OBF&hellip;). Finance Team.
 
 
 Marketing Team.
 
 
 External Stakeholders (Forwarders, Banks&hellip;).
 
 
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 Excellent knowledge of Supply Chain and/or Logistics.
 </li>
 <li>
 Minimum 6 years of experience in Customer service/ Exports/ Logistics role.
 </li>
 <li>
 A high level of problem-solving ability.
 </li>
 <li>
 Superior attention to detail and accuracy.
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Excellent communication skills and a proven ability to develop long lasting relationships.
 </li>
 <li>
 Experience in working under pressure to meet deadlines and conflicting priorities
 </li>
 <li>
 Strong Microsoft Office skills are essential, PowerPI is a plus.
 </li>
 <li>
 Strong ERP/SAP knowledge an added advantage.
 </li>
 <li>
 Team player with high planning, organizing and reporting abilities.
 </li>
 <li>
 Fluency in Arabic is a must
 </li>
 <li>
 French speaking is an added advantage.
 
 
 </li>
 </ul>
 Requisite Education and Experience / Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, logistics, supply chain or a related field
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Customer Service & Commercial Operations Manager Franchise

Abou Ghaly Motors

<div>
 
 
 Job Purpose
 
 
 
 Lead and oversee the Spare Parts department to ensure optimal inventory management, cost efficiency, and high-quality service. The role focuses on strategic sourcing, supplier negotiation, team leadership, and performance monitoring to support business objectives and enhance customer satisfaction.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 Operations &amp; Inventory Management
 
 
 <ul>
 <li>
 Manage the daily operations of the Spare Parts department, ensuring smooth workflow and timely fulfilment of orders for workshop, retail, and wholesale clients.
 </li>
 <li>
 Monitor and control parts inventory levels to maintain optimal stock availability, minimize excess, and reduce obsolescence.
 </li>
 <li>
 Forecast parts requirements based on service trends, upcoming vehicle models, and historical data.
 </li>
 <li>
 Ensure warehouse operations comply with company safety, storage, and quality standards.
 </li>
 </ul>
 
 
 Procurement &amp; Supplier Management
 
 
 <ul>
 <li>
 Prepare and execute purchasing plans in alignment with available stock and business requirements, focusing on total-delivered-cost efficiency.
 </li>
 <li>
 Negotiate with suppliers on pricing, lead times, payment terms, and quality to secure optimal procurement deals.
 </li>
 <li>
 Maintain and update the Preferred Suppliers List, coordinating approvals with management.
 </li>
 <li>
 Monitor supplier performance and address issues to ensure timely delivery and quality standards.
 </li>
 </ul>
 
 
 Team Leadership &amp; Performance Management
 
 
 <ul>
 <li>
 Supervise and develop the spare parts team, including hiring, training, setting objectives, and conducting performance reviews.
 </li>
 <li>
 Cascade company standards and strategic objectives to direct reports, monitoring achievement of goals and departmental KPIs.
 </li>
 <li>
 Prepare and implement technical training programs for staff to ensure skill development and operational efficiency.
 </li>
 </ul>
 
 
 Reporting &amp; Analysis
 
 
 <ul>
 <li>
 Prepare monthly and bi-monthly reports on sales, inventory turnover, purchasing cycle, and parts performance.
 </li>
 <li>
 Analyze inventory data to identify trends, obsolescence, and lost sales opportunities, recommending corrective actions.
 </li>
 <li>
 Support budget preparation and operational planning, ensuring alignment with company strategy.
 </li>
 </ul>
 
 
 Compliance &amp; Customer Relations
 
 
 <ul>
 <li>
 Ensure compliance with company policies, global automotive standards, and regulatory requirements.
 </li>
 <li>
 Develop strong relationships with service advisors, workshop managers, and external customers to enhance service levels and satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in mechanical/automotive engineering or relevant technical field.
 </li>
 <li>
 5-7 years of experience in automotive industry with 2 years&rsquo; experience in managerial role.
 </li>
 <li>
 Strong knowledge of automotive spare parts operations, inventory control, and warehouse management.
 </li>
 <li>
 Excellent negotiation skills with suppliers, focusing on cost, quality, and lead-time optimization.
 </li>
 <li>
 Solid understanding of procurement cycles, supply chain processes, and vendor management.
 </li>
 <li>
 Ability to manage budgets, control costs, and improve operational efficiency.
 </li>
 <li>
 Excellent organizational and leadership skills.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 </ul>
</div>

Spare Parts Manager

Al-Futtaim

<div>Job Requisition ID: 174668
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
The Duty Manager is responsible for overseeing the daily operations of the store, ensuring a high standard of customer service, efficient stock management, and compliance with company procedures and legal requirements. In this role, the jobholder will lead and motivate the department, manage store openings and closings, and handle cash counting, particularly in larger stores. The jobholder will also collaborate with the Operations Team Lead to review key performance reports and take action to optimize sales and operational efficiency.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Team Leadership</h4> 
<ul><li>
Lead, motivate, and inspire a high-performing team to meet and exceed sales targets.</li><li>
Foster a positive and collaborative team environment, ensuring staff are motivated, engaged, and equipped with the skills and knowledge needed to succeed.</li><li>
Conduct regular team meetings, one-on-ones, and performance reviews to provide feedback, set goals, and encourage team development.</li><li>
Ensure the team is properly trained on product knowledge, customer service standards, and store policies.</li></ul><h4 class="jobSectionHeader"> 
Store Operations Management</h4> 
<ul><li>
Manage store operations during key times, including openings, closings, and cash counting, particularly in larger stores.</li><li>
Ensure smooth transitions between shifts, maintaining operational efficiency and store standards.</li><li>
Handle key administrative tasks such as cash reconciliation and ensuring accurate store financial records.</li></ul><h4 class="jobSectionHeader"> 
Customer Service Excellence</h4> 
<ul><li>
Ensure all team members deliver exceptional customer service and create a positive shopping experience for every customer.</li><li>
Actively engage with customers on the sales floor to provide assistance, handle queries, and resolve any issues promptly.</li><li>
Lead by example, demonstrating best practices in customer interactions, upselling, and product recommendations.</li></ul><h4 class="jobSectionHeader"> 
Stock and Inventory Management</h4> 
<ul><li>
Oversee the efficient management of stock, ensuring accurate stock levels, timely replenishment, and well-organized inventory.</li><li>
Manage inventory transfers, ensuring that stock is moved and tracked appropriately across the store.</li><li>
Monitor and implement the replenishment app, ensuring that stock is replenished in a timely manner to maintain availability on the sales floor.</li><li>
Regularly conduct gap scanning and cyclic counts to ensure accuracy in stock levels, minimize loss, and optimize inventory turnover.</li></ul><h4 class="jobSectionHeader"> 
Compliance and Standards</h4> 
<ul><li>
Implement and uphold the company's Standard Operating Procedures (SOPs) and operational standards across all customer touchpoints, including Clothing, Food, and Cafe.</li><li>
Ensure the department is compliant with all Trading Safety, legal, and health &amp; safety regulations to create a safe and welcoming environment for both customers and staff.</li><li>
Regularly review and communicate SOPs to the team, ensuring all policies are consistently followed and best practices are adhered to.</li></ul><h4 class="jobSectionHeader"> 
Sales and Merchandising</h4> 
<ul><li>
Work with the store leadership team to set and achieve sales targets, continually driving the department&rsquo;s performance.</li><li>
Analyze sales data to identify trends, opportunities, and areas for improvement, and develop action plans to maximize sales and profitability.</li><li>
Optimize staffing levels based on sales floor traffic and customer demand to ensure excellent service without compromising on operational efficiency.</li><li>
Conduct weekly walks with the Visual Merchandising (VM) team to review store displays, merchandising strategies, and product placement.</li><li>
Offer input on commercial decisions and provide feedback on how merchandising can better support sales objectives.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Excellent leadership and team management skills with the ability to motivate and engage staff to deliver outstanding customer service.</li><li>
A strong commitment to customer service, with the ability to lead by example in customer interactions.</li><li>
Ability to work under pressure, handle challenging situations, and multi-task effectively.</li><li>
Proficiency in using stock management tools and managing inventory transfers, replenishment apps, and cyclic counts.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
Proven experience in retail management or a similar leadership role, ideally with exposure to Clothing, Food, or Cafe operations.</li><li>
Strong understanding of stock management, including inventory transfers, replenishment apps, and cyclic counts.</li><li>
Knowledge of Standard Operating Procedures (SOPs) and legal compliance in retail, particularly in the areas of Trading Safety, health and safety, and customer touchpoints.</li><li>
Ability to take responsibility for store openings, closings, and cash counting with a focus on accuracy and compliance.</li><li>
Analytical mindset with the ability to review store performance reports and take proactive commercial actions to improve results.</li><li>
Strong communication skills to interact effectively with customers, staff, and management.</li><li>
Ability to work flexibly and effectively under pressure, especially during peak trading periods.</li><li>
Familiarity with Visual Merchandising and its impact on sales and customer engagement.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Duty Manager

Wadi Degla Developments

<div>
 
 Are you passionate about creating vibrant and well-managed residential communities? Do you thrive in a customer-centric role where you can make a meaningful impact on residents&rsquo; experiences?
 
 Wadi Degla Developments
 
 is looking for a
 
 Community Manager
 
 to oversee and enhance the residential community experience at our
 
 Cairo
 
 projects.
 
 
 
 
 
 
 Job Purpose:
 
 
 
 As a
 
 Community Manager
 
 , you will be responsible for managing post-handover client relations, ensuring smooth operations, handling customer inquiries, and fostering a strong sense of community within the residential project. You will lead a dedicated team to maintain high service standards, enhance customer satisfaction, and ensure the community operates efficiently and profitably.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Resident &amp; Community Engagement:
 
 
 <ul>
 <li>
 Act as the main point of contact for homeowners and residents, addressing their needs, inquiries, and concerns.
 </li>
 <li>
 Ensure timely handling of all customer service requests, inquiries, and complaints while maintaining service quality standards.
 </li>
 <li>
 Foster a strong sense of community by organizing events, giveaways, and resident engagement activities.
 </li>
 </ul>
 
 
 Community Operations &amp; Facility Management:
 
 
 <ul>
 <li>
 Oversee the daily operations of the project, ensuring service quality, adherence to community regulations, and compliance with established KPIs.
 </li>
 <li>
 Conduct regular site inspections to monitor the community&rsquo;s aesthetics, safety, and overall experience, ensuring all maintenance and enhancement needs are identified and addressed.
 </li>
 <li>
 Manage the rules, policies, and procedures related to community operations, property modifications, and resident violations.
 </li>
 <li>
 Supervise the access control system and security protocols to ensure a safe and well-maintained community.
 </li>
 </ul>
 
 
 Revenue &amp; Financial Management:
 
 
 <ul>
 <li>
 Handle and ensure the collection of maintenance fees, utilities, private garden upkeep fees, and other service charges.
 </li>
 <li>
 Monitor and manage any outstanding fees, taking necessary actions to ensure timely payments.
 </li>
 </ul>
 
 
 Collaboration &amp; Coordination:
 
 
 <ul>
 <li>
 Work closely with cross-functional teams (facilities management, security, legal, finance, customer service, and marketing) to address resident concerns and enhance community standards.
 </li>
 <li>
 Coordinate with the legal team regarding resident disputes, compliance issues, and policy enforcement.
 </li>
 </ul>
 
 
 Enhancing the Community Experience:
 
 
 <ul>
 <li>
 Oversee community upgrades and enhancements, including landscaping, signage, infrastructure maintenance, and resident-requested modifications.
 </li>
 <li>
 Ensure all community guidelines align with the project&rsquo;s design standards and resident expectations.
 </li>
 <li>
 Maintain and regularly update resident databases and community records on the system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Hospitality, Real Estate Management, or a related field.
 
 
 
 Experience:
 
 
 
 5-7 years in community management, customer relations, or real estate operations. Prior experience in managing residential compounds or hospitality projects is a plus.
 
 
 
 
 
 
 Key Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Excellent customer service and communication skills
 </li>
 <li>
 Strong leadership and team management abilities
 </li>
 <li>
 Problem-solving and decision-making skills
 </li>
 <li>
 Ability to handle conflicts and resolve resident disputes professionally
 </li>
 <li>
 Strong organizational and planning capabilities
 </li>
 <li>
 Proficiency in Microsoft Office &amp; CRM system
 
 s
 
 </li>
 </ul>
</div>

Community Manager

Emirates NBD

<div>
 
 
 Job Duties &amp; Responsibilities:
 
 
 <ul>
 <li>
 Analyze customer data to identify opportunities for improvements in business processes that lead to an increased number of complaints/ inquiries.
 </li>
 <li>
 Serves as an operational resource in the analysis of events through expedited problem identification, recommendations and resolutions.
 </li>
 <li>
 Maintains collaborative relationships across the organization based on trust, expertise, and reliability to obtain information and content from leaders and front-line staff, fostering successful root cause completion.
 </li>
 <li>
 Facilitates process mapping sessions and focus groups to gain understanding of business processes and underlying problem areas.
 </li>
 <li>
 Uses clear and understandable communication to report on findings, and recommendations.
 </li>
 <li>
 Suggests amendments to current practices in an effort to build greater consistency across customer touchpoints.
 </li>
 <li>
 Assist in the delivery of proactive service by coaching the call center agents.
 </li>
 <li>
 Manage some initiatives identified as part of segment/product customer journeys.
 </li>
 <li>
 Ensure regular updates are shared with the management team.
 </li>
 <li>
 Work with cross-functional teams to implement the improvements identified within the stipulated time.
 </li>
 <li>
 Ensure that the complaints team is up to date in terms of required training and knowledge.
 </li>
 <li>
 5-7 years of banking experience, with strong focus on customer relationship management and complaints handling.
 </li>
 </ul>
 
 
</div>

Complaints Manager

Orange Egypt

<div>
 
 Purpose of the job
 
 
 
 Lead the feasibility assessment, budget estimation, planning for the marketing projects assuming an advisory role for technical feasibility for the the required concepts/ quick wins for implementation and exploring the new features, suppliers products proposing long term technology enablers that would pave the way for the future marketing propositions.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Lead the feasibility assessment, budget estimation, planning and delivery of the marketing projects.
 </li>
 <li>
 Assume an advisory role as a central point in commercial for technical expertise and guide market segments on the feasibility of the required concepts and the quick wins for implementation.
 </li>
 <li>
 Design optimum business/technical solutions for new products /services with the most efficient commercial approaches from the customer /operator standpoints.
 </li>
 <li>
 Explore and introduce new features, technology enablers that would pave the way for the future marketing propositions.
 </li>
 <li>
 Act as the focal point in consumer business unit for interfacing with technology for the technical enablers.
 </li>
 <li>
 Engage with suppliers, Orange group to explore newly introduced technologies, products/services.
 </li>
 <li>
 Brief and guide marketing segments on the available / new technical features that would facilitate products/services development and deliver outstanding customer experience.
 </li>
 <li>
 Prepare regular status reports for the managed enablers and ensure that updates are cascaded to the marketing segments/management.
 </li>
 <li>
 Develop best practices and tools for solutions design and validation.
 </li>
 <li>
 Build the knowledge base required for technical queries needed for new concepts creation.
 </li>
 <li>
 Provide commercial forecasts from market segments, for usage and traffic of new services and ensuring the alignment with technology on impacted platforms and capacity planning.
 </li>
 <li>
 Monitor competitive activities and provide recommendations for counter offers, improvements, usability, and relevancy to the industry/market.
 </li>
 <li>
 Participate in the suppliers assessment and selection, by validating the compliance to the commercial requirements.
 </li>
 <li>
 Responsible for validating all customer touch points and customer journeys to ensure best customer experience, and direct all relevant enhancements required across the different portfolios.
 </li>
 <li>
 Responsible for validating the final specifications, functionality and service acceptance tests throughout the implementation phase of product development.
 </li>
 <li>
 Manage, plan, request and execute all campaign types and guarantee execution as per design and capacity.
 </li>
 <li>
 Manage the roadmap for different Marketing applications in terms of capacity &amp; functionality.
 </li>
 <li>
 Implement the enhancement &amp; development needed on the different channels in correspondence to the market needs (capacity, functionality)
 </li>
 <li>
 Provide coaching and request needed training for direct reports ensuring continuous individual development.
 </li>
 <li>
 Ensure a healthy working environment for the department employees / assigned team through focusing on motivation initiatives.
 </li>
 <li>
 Conduct regular performance and competency evaluations for direct reports while delivering constant constructive feedback for higher achievements and further development.
 </li>
 <li>
 Hold regular meetings with the team members to strengthen communication and ensures sharing the same objectives and address team concerns/recommendations
 
 
 
 </li>
 </ul>
 
 Job specification
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor degree from a recognized university.
 </li>
 <li>
 Master degree in a relevant field or MBA is a plus.
 </li>
 <li>
 Project Management Professional certification (PMP) is a must.
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 7 years of experience in the service design of telecommunication products and services.
 </li>
 <li>
 Minimum 5 years of experience in Products and Services development cycle and processes.
 </li>
 <li>
 Minimum 5 years of experience as a PM.
 </li>
 <li>
 Experience in people management.
 </li>
 <li>
 Knowledge in the Marketing of telecommunications products and services.
 </li>
 <li>
 Knowledge of the GSM architecture and network components.
 </li>
 <li>
 Expertise in OEG systems, platforms and architecture.
 </li>
 <li>
 Knowledge of the telecom sector in general and in Egyptian market.
 
 
 
 </li>
 </ul>
 
 Skills And Abilities
 
 
 
 <ul>
 <li>
 Experience in a highly flexible and challenging environment including short lead times and constant change of direction.
 </li>
 <li>
 Ability to simplify complex issues and present them in understandable language.
 </li>
 <li>
 Ability to transfer knowledge
 </li>
 <li>
 Ability to work within a multi-cultural environment.
 </li>
 <li>
 Ability to work under stress
 </li>
 <li>
 Ability to lead, motivate and drive people
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong analytical and problem solving skills.
 </li>
 <li>
 Strong leadership and effective project management skills.
 </li>
 <li>
 Strong writing and presentation skills.
 </li>
 <li>
 Good planning and organizational background.
 </li>
 <li>
 Good negotiations skills.
 </li>
 <li>
 Good coordination and follow up skills.
 </li>
 <li>
 Good financial and budgeting skills.
 </li>
 <li>
 Fluent in English both spoken and written.
 </li>
 <li>
 Expertise in Microsoft Office tools.
 
 </li>
 </ul>
</div>

Sr. Manager, Solutions & Portfolio Management

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