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customer service team lead

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

RATP Dev

<div>
 RATP Dev is a subsidiary of the RATP Group, global leader in high-capacity urban rail and the world's third largest public transport operator. All over the world, our 25,000 people design, operate, maintain and modernize public transit networks of automated metros, commuter rail, tramway, bus and many other modes.
 
 
 We have built our expertise in the ultra-dense, constantly-modernized Paris network. Since 120 years our experts manage complex projects, improve passenger experience, participate in large-scale sport or cultural events.
 
 
 Thanks to this unrivalled know-how, we serve more than 100 cities in 17 countries and 5 continents. We provide custom-made solutions that meet their specific challenges in terms of the environment, social inclusion, growth or attractiveness.
 
 
 We build, deliver and commit for the best of public transport, every day, everywhere, for everybody &ndash; to make it the natural choice for cities and passengers.
 
 
 
 RATP Dev Mobility Cairo
 
 operates the Green Line 3 and the LRT Capital Train, essential components of Cairo&rsquo;s public transportation network. We are dedicated to providing high-quality service and ensuring customer satisfaction across these lines.
 
 
 Are you a strategic leader with a passion for public transport excellence? RATP Dev Mobility Cairo is seeking a
 
 Service Delivery Director
 
 to lead and elevate the performance of our operations and passenger services.
 
 
 
 Key Responsibilities Will Include
 
 
 
 <ul>
 <li>
 Lead the Service Delivery Department with a vision rooted in excellence, partnership, and sustainability.
 </li>
 <li>
 Ensure safe, reliable, and high-quality service delivery aligned with contractual KPIs.
 </li>
 <li>
 Drive operational efficiency, customer satisfaction, and continuous improvement.
 </li>
 <li>
 Collaborate with cross-functional teams to optimize cost, safety, and service standards.
 </li>
 <li>
 Champion a culture of safety, inclusivity, and performance.
 
 
 </li>
 </ul>
 
 Profil De Candidat Recherch&eacute;
 
 
 
 <ul>
 <li>
 10+ years in public transport operations, including senior leadership roles.
 </li>
 <li>
 Proven experience in rail operations and customer-facing services.
 </li>
 <li>
 Strong knowledge of railway safety, operational planning, and workforce management.
 </li>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s in Transport, Engineering, Business, or related fields.
 </li>
 <li>
 Fluent in English; Arabic and French are a plus.
 
 
 </li>
 </ul>
 Why RATP Dev ? Be part of a global leader in mobility solutions, shaping the future of urban transport in Cairo. Lead impactful initiatives, work with passionate professionals, and make a difference in millions of daily journeys.
 
 
 If you're driven by operational excellence, committed to safety and customer satisfaction, and ready to lead transformative transport services in Cairo, we want to hear from you!
 
 
 RATP Dev is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.
 
 Join us in making a difference through transporation excellence!
 
 
 
 
 Comp&eacute;tences
 
 
 
 customer service
</div>

Service Delivery Director (F/M)

Wadi Degla Developments

<div>
 
 Are you passionate about creating vibrant and well-managed residential communities? Do you thrive in a customer-centric role where you can make a meaningful impact on residents&rsquo; experiences?
 
 Wadi Degla Developments
 
 is looking for a
 
 Community Manager
 
 to oversee and enhance the residential community experience at our
 
 Cairo
 
 projects.
 
 
 
 
 
 
 Job Purpose:
 
 
 
 As a
 
 Community Manager
 
 , you will be responsible for managing post-handover client relations, ensuring smooth operations, handling customer inquiries, and fostering a strong sense of community within the residential project. You will lead a dedicated team to maintain high service standards, enhance customer satisfaction, and ensure the community operates efficiently and profitably.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Resident &amp; Community Engagement:
 
 
 <ul>
 <li>
 Act as the main point of contact for homeowners and residents, addressing their needs, inquiries, and concerns.
 </li>
 <li>
 Ensure timely handling of all customer service requests, inquiries, and complaints while maintaining service quality standards.
 </li>
 <li>
 Foster a strong sense of community by organizing events, giveaways, and resident engagement activities.
 </li>
 </ul>
 
 
 Community Operations &amp; Facility Management:
 
 
 <ul>
 <li>
 Oversee the daily operations of the project, ensuring service quality, adherence to community regulations, and compliance with established KPIs.
 </li>
 <li>
 Conduct regular site inspections to monitor the community&rsquo;s aesthetics, safety, and overall experience, ensuring all maintenance and enhancement needs are identified and addressed.
 </li>
 <li>
 Manage the rules, policies, and procedures related to community operations, property modifications, and resident violations.
 </li>
 <li>
 Supervise the access control system and security protocols to ensure a safe and well-maintained community.
 </li>
 </ul>
 
 
 Revenue &amp; Financial Management:
 
 
 <ul>
 <li>
 Handle and ensure the collection of maintenance fees, utilities, private garden upkeep fees, and other service charges.
 </li>
 <li>
 Monitor and manage any outstanding fees, taking necessary actions to ensure timely payments.
 </li>
 </ul>
 
 
 Collaboration &amp; Coordination:
 
 
 <ul>
 <li>
 Work closely with cross-functional teams (facilities management, security, legal, finance, customer service, and marketing) to address resident concerns and enhance community standards.
 </li>
 <li>
 Coordinate with the legal team regarding resident disputes, compliance issues, and policy enforcement.
 </li>
 </ul>
 
 
 Enhancing the Community Experience:
 
 
 <ul>
 <li>
 Oversee community upgrades and enhancements, including landscaping, signage, infrastructure maintenance, and resident-requested modifications.
 </li>
 <li>
 Ensure all community guidelines align with the project&rsquo;s design standards and resident expectations.
 </li>
 <li>
 Maintain and regularly update resident databases and community records on the system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Hospitality, Real Estate Management, or a related field.
 
 
 
 Experience:
 
 
 
 5-7 years in community management, customer relations, or real estate operations. Prior experience in managing residential compounds or hospitality projects is a plus.
 
 
 
 
 
 
 Key Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Excellent customer service and communication skills
 </li>
 <li>
 Strong leadership and team management abilities
 </li>
 <li>
 Problem-solving and decision-making skills
 </li>
 <li>
 Ability to handle conflicts and resolve resident disputes professionally
 </li>
 <li>
 Strong organizational and planning capabilities
 </li>
 <li>
 Proficiency in Microsoft Office &amp; CRM system
 
 s
 
 </li>
 </ul>
</div>

Community Manager

Medtronic

<div>
 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
 
 
 
 A Day in the Life
 
 
 
 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
 
 
 Direct contact person for all customer orders management within the region for all of Medtronic Arabia&rsquo;s Business units and for Medtronic International Customer Care &amp; Supply Chain group, concerning sales / purchase orders proceeding and relative documentation preparation. Working in close cooperation with the Customer Care &amp; Supply Chain Manager, Business Unit Managers and Finance Manager. Support sales activities and contributes to structural improvement projects. The job requires good knowledge of Incoterms, customs clearance and certification procedures, understanding of products flow through third party logistic suppliers to the transit warehouses and final customers. The job requires excellent communication skills. The challenge is getting to know the customer, complying with their specific requirements and take care of their needs.
 
 
 
 Responsibilities may include the following and other duties may be assigned:
 
 
 
 <ul>
 <li>
 Represents company to external and internal customers, Process and follow up on customer orders in compliance with current policies, procedures, and work instructions, Monitor and follow up on financial (payment) situations, ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers, Support sales contracts and related documentation, Develop and maintain close day-to-day relationships with distributors and service providers, Maintain accurate Customer and Material Master Files, Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements.
 </li>
 <li>
 Manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
 </li>
 <li>
 Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
 </li>
 <li>
 Management of customer complaints and return process, Coordination on warranty issues, Maintenance of return acceptance criteria, Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers.
 </li>
 <li>
 Support organizing of excellent, efficient third-party warehousing &amp; distribution operations.
 </li>
 <li>
 Support of establishing of effective quality management system.
 
 
 
 </li>
 </ul>
 
 Required Knowledge and Experience:
 
 
 
 <ul>
 <li>
 Minimum 2 years work experience in Order Management / Customer Service in a multinational company. Work experience in Medical Device or Pharma
 </li>
 <li>
 SAP
 </li>
 <li>
 MS Office (Excel)
 </li>
 <li>
 Excellent communication skills and relationship-building abilities
 </li>
 <li>
 Wiling to Travel
 
 
 
 </li>
 </ul>
 
 Physical Job Requirements
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
 
 
 
 Benefits &amp; Compensation
 
 
 
 
 Medtronic offers a competitive Salary and flexible Benefits Package
 
 
 
 A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 
 
 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
 
 
 
 About Medtronic
 
 
 
 We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
 
 
 Our Mission &mdash; to alleviate pain, restore health, and extend life &mdash; unites a global team of 95,000+ passionate people.
 
 
 We are engineers at heart&mdash; putting ambitious ideas to work to generate real solutions for real people. From the R&amp;D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
 
 
 Learn more about our business, mission, and our commitment to diversity here
</div>

Associate Customer Service Specialist

Libsy / لبسي

<div>
 
 
 About Libsy
 
 
 
 
 
 
 Libsy is Egypt&rsquo;s resale marketplace for preloved, vintage, and designer fashion. We connect sellers and buyers through a trusted ecosystem built on quality control, authentication, and end-to-end logistics. Every sale is picked up, inspected at our Cairo hub, and delivered directly to the buyer with escrowed payments and buyer protection.
 
 
 
 
 
 We have organically grown into a platform with thousands of users across Cairo, and we are now scaling nationwide and laying the groundwork for regional expansion.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are looking for Libsy&rsquo;s first Operations Manager. You will own Libsy&rsquo;s end-to-end operational performance, from logistics and hub management to customer trust and product alignment. You will manage delivery partners, quality control workflows, payout reliability, and customer support while building and leading a team that delivers consistent, high-quality execution at scale.
 
 
 
 
 
 This is a hands-on role that combines analytical thinking, field execution, and strategic planning. You will work closely with the founders and tech team to scale our operational model across Egypt, spend time on the ground in different cities, and help prepare Libsy for expansion into new MENA markets such as Saudi Arabia and the UAE.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Operational Strategy &amp; Execution
 
 
 
 
 
 <ul>
 <li>
 Co-develop and implement Libsy&rsquo;s operational roadmap in line with growth targets.
 </li>
 <li>
 Scale quality control, pickup, delivery, and returns processes while maintaining cost efficiency and reliability.
 </li>
 <li>
 Plan and execute national rollout across key Egyptian cities, ensuring a consistent seller and buyer experience.
 </li>
 <li>
 Establish the operational playbook for regional expansion, including logistics partnerships and regulatory readiness.
 </li>
 </ul>
 
 
 
 
 
 Logistics &amp; Fulfillment
 
 
 
 
 
 <ul>
 <li>
 Manage and grow relationships with delivery partners such as Bosta and other carriers.
 </li>
 <li>
 Oversee pickup, hub, and delivery workflows while maintaining strong SLAs on time, accuracy, and customer satisfaction.
 </li>
 <li>
 Optimize routing, batching, and capacity utilization to reduce delivery times and costs.
 </li>
 <li>
 Ensure smooth coordination between drivers, hub teams, and third-party logistics providers.
 </li>
 </ul>
 
 
 
 
 
 Quality Control &amp; Customer Experience
 
 
 
 
 
 <ul>
 <li>
 Oversee daily hub operations including item inspection, authentication for designer pieces, and rejection tracking.
 </li>
 <li>
 Maintain low QC fail rates and ensure consistent inspection standards.
 </li>
 <li>
 Lead customer service and dispute resolution processes with a focus on buyer trust and seller satisfaction.
 </li>
 <li>
 Monitor and improve payout reliability through PSPs such as Paymob and Kashier.
 </li>
 </ul>
 
 
 
 
 
 Process &amp; Performance Management
 
 
 
 
 
 <ul>
 <li>
 Design and implement SOPs across all operational units to ensure scalability and consistency.
 </li>
 <li>
 Define and track key performance indicators including delivery times, QC pass rates, cancellations, and payout timelines.
 </li>
 <li>
 Introduce continuous improvement practices to enhance throughput and reduce operational costs.
 </li>
 <li>
 Coordinate with finance to reconcile courier settlements and wallet payouts.
 </li>
 </ul>
 
 
 
 
 
 Technology &amp; Product Collaboration
 
 
 
 
 
 <ul>
 <li>
 Collaborate with the tech and product teams to align new features with operational needs such as order tracking, dashboards, and automation.
 </li>
 <li>
 Contribute to the automation of repetitive workflows such as shipping requests, refund handling, and notifications.
 </li>
 <li>
 Translate field feedback into structured product requirements that improve platform performance and user experience.
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; Culture
 
 
 
 
 
 <ul>
 <li>
 Build, mentor, and lead a team across operations, quality control, logistics, and customer support.
 </li>
 <li>
 Train and motivate team members to uphold Libsy&rsquo;s service standards and customer-first culture.
 </li>
 <li>
 Foster a data-driven and accountable work environment where efficiency and reliability are measurable outcomes.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 <ul>
 <li>
 Proven experience in logistics, e-commerce operations, or marketplace management.
 </li>
 <li>
 Deep understanding of last-mile delivery, reverse logistics, and quality control systems.
 </li>
 <li>
 Strong analytical skills and comfort with data-driven decision-making, including Excel or Google Sheets.
 </li>
 <li>
 Experience in process design and optimization, ideally with familiarity in Lean or continuous improvement practices.
 </li>
 <li>
 Strong negotiation and relationship management skills with logistics and service partners.
 </li>
 <li>
 Experience leading teams and building operational processes from scratch in fast-paced environments.
 </li>
 <li>
 Excellent communication in Arabic and English, both written and verbal.
 </li>
 <li>
 High ownership mindset with the ability to switch between strategy and hands-on execution.
 </li>
 <li>
 Passion for building scalable systems that enable circular and sustainable commerce.
 </li>
 </ul>
 
 
 
 
 
 Why Join Libsy
 
 
 
 
 
 <ul>
 <li>
 Join one of Egypt&rsquo;s fastest-growing consumer startups at a pivotal stage of expansion.
 </li>
 <li>
 Sit at the center of Libsy&rsquo;s most critical function: the operations that power trust, growth, and customer satisfaction.
 </li>
 <li>
 Lead our national rollout and shape our expansion strategy beyond Egypt into markets like Saudi Arabia and the UAE.
 </li>
 <li>
 Play a defining role in building the operational backbone of a category-defining company as the first operations hire.
 </li>
 </ul>
 
 
 
 
 
 How to Apply
 
 
 
 
 
 
 Please send your CV and a brief note about your most significant operational challenge and how you solved it to
 
 thomas@libsy.app
 
 with the subject line:
 
 Operations Manager Application
 
 .
 
</div>

Operations Manager

Concentrix

<div>
 
 We&rsquo;re Hiring: Customer Acquisition Specialist (Non-Agent Role)
 
 
 
 
 
 Company: Concentrix &ndash; Maadi Site
 
 
 Start Date: December 22nd
 
 
 Shifts: Night &amp; Overnight
 
 
 
 
 
 Are you passionate about sales and excited to work in a B2B environment?
 
 
 Join a global telecom project where you&rsquo;ll be dealing directly with business clients&mdash;not consumers&mdash;to help them activate, manage, and grow their services.
 
 
 
 
 
 About the Role:
 
 
 As a Customer Acquisition Specialist, you will engage with businesses that partner with our telecom account. You&rsquo;ll be responsible for understanding client needs, helping them maximize their services, and driving successful acquisition motions.
 
 
 
 
 
 Your Responsibilities
 
 
 &bull; Provide accurate weekly, monthly, and quarterly sales forecasts.
 
 
 &bull; Demonstrate strong product knowledge and technical understanding to assess business requirements
 
 
 &bull; Identify and resolve roadblocks impacting client satisfaction or product usage.
 
 
 &bull; Handle objections and external competitive pressures to retain or win new business customers.
 
 
 &bull; Manage a high volume of daily B2B communications via phone and email &mdash; mostly outbound.
 
 
 &bull; Collaborate with your team and sales leadership to deliver top-tier customer interactions.
 
 
 &bull; Maintain and update CRM systems to ensure data accuracy.
 
 
 &bull; Perform sales motions such as lead qualification, lead conversion, account health checks, customer advocacy, and contract renewals.
 
 
 &bull; Report directly to a Sales Manager while working within a high-performing team.
 
 
 
 
 
 Job Requirements
 
 
 &bull; Fluency in English (must) B2+\ C1
 
 
 &bull; Minimum 1 year of sales experience (B2B or B2C).
 
 
 &bull; Strong communication, negotiation skills, and a passion for achieving targets.
 
 
 &bull; Ability to work night and overnight rotational shifts.
 
 
 
 
 
 Role Details
 
 
 &bull; Location: Maadi
 
 
 &bull; Working Hours: Night rotational shifts &mdash; starting from 3 PM, with the last shift ending at 6 AM
 
 
 &bull; Grade: 9A (suitable for Team Leaders &amp; Senior profiles)
 
 
 &bull; Total Monthly Gross Salary: 28,640 EGP
 
 
 &bull; Quarterly Bonus: Up to 19,550 EGP
 
 
 &bull; Start Date: 22nd of December
 
 
 
 
 
 Why Join Us?
 
 
 &bull; Work in a high-impact B2B global telecom project
 
 
 &bull; Competitive salary + attractive quarterly bonus
 
 
 &bull; Fast career growth within Concentrix
 
 
 &bull; A supportive, dynamic, and professional sales environment
 
 
 
 
 
 If you&rsquo;re ambitious, energetic, and ready to elevate your sales career, apply now! To apply, please send the following on WhatsApp: 01022240789
 
 
 &bull; Your CV
 
 
 &bull; A voice note introducing yourself in English
 
 
 &bull; Confirmation that you can start on December 22nd
 
 
 &bull; Confirmation that you are a graduate and have completed your military service
 
</div>

Customer Acquisition Specialist (Non-Agent Role)

Uber

<div>
 
 About The Role
 
 
 
 The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Demonstrate empathy while solving customer concerns
 </li>
 <li>
 Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support
 </li>
 <li>
 Work on both phone and ticket-based cases, if relevant, and resolve escalations
 </li>
 <li>
 May perform root cause analysis and present findings
 </li>
 <li>
 Highlight common ticket types / issues to Team Lead
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment
 </li>
 <li>
 Comfortable operating in multiple modalities
 </li>
 <li>
 Ability to use different tools for a customer solution
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Delivery experience
 </li>
 <li>
 Desire to learn - You're a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback
 </li>
 <li>
 Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
 </li>
 <li>
 High flexibility - When the only constant is change, you're ready to roll with the punches while remaining customer-centric and driving resolutions
 </li>
 </ul>
</div>

Customer Support Specialist -

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