customer care specialist, operations Jobs in R D Bus Jobs In Istanbul Turkey

customer care specialist, operations

customer service - english Jobs in R D Bus Jobs In Istanbul Turkey

customer service - english

customer experience manager Jobs in R D Bus Jobs In Istanbul Turkey

customer experience manager

customer service - arabic Jobs in R D Bus Jobs In Istanbul Turkey

customer service - arabic

customer service - german & english bilingual Jobs in R D Bus Jobs In Istanbul Turkey

customer service - german & english bilingual

customer service ukrainian

Concentrix

<div><h2 class="jobSectionHeader">Essential Functions/Core Responsibilities
</h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or services</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul>
<h2 class="jobSectionHeader">Candidate Profile
</h2><ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader">
Career Framework Role
</h2>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.<h2 class="jobSectionHeader">
Supplemental Geographical Information
</h2>RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>
INDIA
<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently
</li></ul><h2 class="jobSectionHeader">Disclaimer
</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div>

Customer Service - Ukrainian

Marriott International

<div>Additional Information 
Job Number25194639 
Job CategorySales &amp; Marketing 
LocationLe M&eacute;ridien Istanbul Etiler, Cengiz Topel Caddesi No: 39, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34337 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required</li></ul> 
CORE WORK ACTIVITIES 
Building Successful Relationships that Generate Sales Opportunities
<ul><li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</li></ul>
<ul><li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc.</li></ul>
<ul><li>Develops relationships within community to strengthen and expand customer base for sales opportunities.</li></ul>
<ul><li>Assists with managing and developing relationships with key internal and external stakeholders.</li></ul>
<ul><li>Provides accurate, complete and effective turnover to Event Management.</li></ul> 
Managing Sales Activities
<ul><li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li></ul>
<ul><li>Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul> 
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
<ul><li>Identifies new business to achieve personal and location revenue goals.</li></ul>
<ul><li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Assists in closing the best opportunities for the location based on market conditions and location needs.</li></ul>
<ul><li>Gains understanding of the location&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports the company&rsquo;s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Executes and supports the company&rsquo;s customer service standards.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the company.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Asst Manager Group & Events

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

Roka Recruitment

Company OverviewRoka Recruitment is a well-established company headquartered in Istanbul, providing professional customer service and business process solutions. We are committed to operational excellence, efficiency, and high-quality service delivery.Position SummaryRoka Recruitment is hiring Sales and Marketing Representatives for its on-site operations in Istanbul. This position is strictly open to candidates currently residing in Istanbul.Key Responsibilities<ul><li>Manage inbound and outbound customer communications in a professional manner.</li><li>Respond to customer inquiries accurately and in a timely manner.</li><li>Ensure high levels of service quality and customer satisfaction.</li><li>Comply with company policies, procedures, and performance targets.</li><li>Contribute effectively to team objectives and continuous improvement initiatives.</li></ul>Qualifications and Requirements<ul><li>Native-level fluency in Hindi / Urdu, Indonesian, Malay, Korean, Thai or Japanese.</li><li>Current residence in Istanbul is mandatory, with a valid work and/or residence permit.</li><li>Strong verbal and written communication skills.</li><li>Customer-focused approach and attention to detail.</li><li>Previous experience in customer service or call center roles is preferred.</li></ul>Compensation and Benefits<ul><li>Competitive salary with performance-based incentives.</li><li>Professional work environment with clear performance standards.</li><li>Training and opportunities for career progression.</li></ul>Application ProcedureCandidates who meet the above requirements should submit:<ul><li>Updated CV (resume)</li><li>Contact details (email address and phone number)</li></ul>Only candidates who meet the stated qualifications and location requirements will be contacted.Job Types: Full-time, Commission, New-GradPay: 40,000.00TRY - 150,000.00TRY per month

Sales Representative

FUJIFILM Healthcare Turkey

<div>
 
 We are looking for a Technical Service Specialist for our Healthcare Products with the following qualifications to be deployed in Istanbul European site.
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 University degree preferable in Electrical / Electronics, Physics or Biomedical Engineering
 </li>
 <li>
 Healthcare business and process knowledge,
 </li>
 <li>
 Good knowledge in computer networking systems
 </li>
 <li>
 Strong presentation skills (public speaking and lecture experience desired),
 </li>
 <li>
 Analytical thinking, solution oriented, patient and self-confident,
 </li>
 <li>
 Strong planning / organization and time management skills
 </li>
 <li>
 Minimum 2 years experience in installing CT&amp;MRI systems and technical service
 </li>
 <li>
 Residing on Anatolian Side
 </li>
 <li>
 Military service should be completed for male candidates,
 </li>
 <li>
 Driving license Class B,
 </li>
 </ul>
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 <ul>
 <li>
 To provide technical service support and installation for the full range of CT-MRI equipment to new and existing customers,
 </li>
 <li>
 Perform maintenance and repair on customer sites in the region
 </li>
 <li>
 Understanding to customer needs, and offer them best solutions and maximize customer satisfaction
 </li>
 </ul>
 
 
</div>

Teknik Servis Mühendisi

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Job Title:
 
 
 Customer Implementation and Service Manager
 
 
 
 
 Corporate Title: Associate
 
 
 
 
 Location: Istanbul
 
 
 
 
 Overview [Business/Role Specific Description]
 
 
 
 This is a client facing job. The Customer Service Manager is responsible to ensure an excellent service to our most important clients by proactively visiting, monitoring and improving the service levels, building a good understanding of the client&rsquo;s business as a basis for consultancy on new business and prioritizing issues in day to day business, acting as a sparring partner for internal (e.g. Sales, Implementation, Relationship Management) and external counterparts.
 
 
 To fulfil the role being the client&rsquo;s advocate within the global Relationship &amp; Transaction Management organization, the Customer Service Manager will act upon client inquiries or escalations, to resolve them by taking ownership and revert with a final response. Taking care of client satisfaction so that it is easy to do business with DB and our service is the reason to continue banking with DB.
 
 
 
 Your Key Responsibilities:
 
 
 
 <ul>
 <li>
 Reports to the Head of Implementation and Service for Turkey
 </li>
 <li>
 Support the Account Opening and Know Your Client (&ldquo;KYC&rdquo;) process, in coordination with other Client Relationship Managers where required, with focus on outreach for New Client Adoption documentation.
 </li>
 <li>
 Management and serving to a portfolio of clients &ndash; predominantly subsidiaries of multinational global brand name clients operating in the country, providing a dynamic, sensitive &amp; professional contact point and coordinator for all their strategic and day-to-day banking and service needs.
 </li>
 <li>
 Receive customer inquiries &amp; investigations related with customer transactions such as time deposits, receivables &amp; payables, FX deals, funds transfers, letter of guarantees, loan utilizations etc.
 </li>
 <li>
 Daily follow up of financial needs and cash flows of customers including cash, trade &amp; loan products.
 </li>
 <li>
 As the dedicated focal point and the face of Corporate Bank, receive enquiries from selected clients and respond immediately or hand over to the appropriate operational units for handling, to co-ordinate, follow up and provide status updates and final resolution to those clients.
 </li>
 <li>
 Liaise closely with global &amp; regional Implementation, Sales, Product Management and service teams in a dynamic international environment.
 </li>
 <li>
 Visit client&rsquo;s main offices to conduct client quality service reviews based on pre- agreed quality indicators to discuss client&rsquo;s service experience on a global level and to ascertain that the client expectations relative to the quality of day-to-day customer services are continuously met. Facilitate internal pre-meeting briefing sessions with all key stakeholders prior to such meetings incorporating data gathering, preparation, key strategy messages and follow up.
 </li>
 <li>
 Gain a comprehensive account overview on complex and customized solutions and provide a proactive service, e.g. provide recommendations for service and automation improvements.
 </li>
 <li>
 Create and maintain detailed service plans for client portfolio which contains detailed information for the client.
 </li>
 <li>
 Identify cross-selling opportunities and to liaise with Sales / Coverage about further follow-up Daily Operational Management.
 </li>
 <li>
 Act as knowledge owner and liaison between I&amp;S teams and Product Management for dedicated subjects.
 </li>
 <li>
 Responsible for updating standard operating procedures (formal/informal processes).
 </li>
 <li>
 Initiate, coordinate and monitor service improvements and efficiencies (i.e. inflow reduction) that benefit the client and/or the bank by actively liaising with responsible stakeholders locally or globally.
 </li>
 <li>
 Management of credit relevant topics in close connection with local Coverage i.e. Relationship Managers
 </li>
 <li>
 Responsible for complaints handling and logging.
 
 
 
 </li>
 </ul>
 
 Your Skills and Experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or master&rsquo;s degree, preferably in Finance or Business Administration.
 </li>
 <li>
 Good knowledge of banking products, innovation in banking products and service.
 </li>
 <li>
 Fluent in English language (written and spoken)
 </li>
 <li>
 3+ years of experience in the banking industry and Cash Management and Trade products
 </li>
 <li>
 Good knowledge on policies and regulations
 </li>
 <li>
 Well experienced in interacting with clients.
 </li>
 <li>
 Strong client centric focus, service minded.
 
 
 
 </li>
 </ul>
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 
 
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 
 
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>

Customer Implementation and Service Manager

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Customer Service - Ukrainian

Customer Service - Ukrainian

Asst Manager Group & Events

Customer Experience (CRM) Manager

Sales Representative

Teknik Servis Mühendisi

Customer Implementation and Service Manager