sales manager

customer service representative Jobs in Bahrain

customer service representative

customer services & implementation management team leader Jobs in Bahrain

customer services & implementation management team leader

tele-sales representative Jobs in Bahrain

tele-sales representative

change management lead - dhareeba 2.01 implementation Jobs in Bahrain

change management lead - dhareeba 2.01 implementation

customer services implementation management team leader

Bank ABC

<div>
 <p>
  Bank ABC seeks to recruit a Customer Services &amp; Implementation Management Team Leader in the Group Transaction Banking Department based in our Head Office, in Bahrain.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Customer Services &amp; Implementation Management Team Leader will be responsible for leading and creating the client implementation team for Cash Management, Trade Finance, and Supply Chain Finance products.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The purpose of this role is to ensure successful implementation of these products for our clients by defining and implementing workflows, service level agreements (SLAs), training programs NS Customer Service Support scripts and procedures.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The role will work closely with the product management, sales teams and other departments to ensure smooth implementation process and on-going customer service support, meeting client's requirements and tailoring the implementation process accordingly.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The individual in this role will be responsible for creating and managing a team to support the implementation and Customer Service Support efforts and will be working closely with multiple countries, defining standards and being in charge of defining and executing the migration plan from legacy platforms.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The job purpose is to provide a high-quality service to clients, ensuring that they are satisfied with the implementation and customer service support and that the products are fully integrated and operational. The individual will do sales calls jointly will the sales team, maintain an implementation pipeline / service calls report, track and continuously monitor, measure, and improve the implementation process &amp; customer support to ensure client satisfaction, and will be responsible for creating and maintaining a positive and productive work environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  A key requirement for this role is the understanding, logging, and maintenance of the Customer Journeys &ndash; documenting the touchpoints, inputs, and outputs as well as risks and KPIS. The role will be responsible for working closely with multiple stakeholders, managing priorities, and adapting to changing requirements, to ensure that the implementation and customer service support is done on time, within budget, and to the satisfaction of all stakeholders.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Responsibilities of the role:
   </u>
  </strong>
 </p>
 <p>
  Reporting to the GTB Head of Delivery &ndash; Digital Transformation PMO, the job holder will:
 </p>
 <ul>
  <li>
   Lead the Customer Services &amp; Implementation Management team (Client implementation managers and Customer Service Support Agents) for Cash Management, Trade Finance, and Supply Chain Finance products.
  </li>
  <li>
   Define and implement workflows, SLAs, and training for these products.
  </li>
  <li>
   Work closely with the product management and sales teams to ensure successful implementation and customer service support for our transactional banking clients.
  </li>
  <li>
   Ensure that all necessary supporting tools such as CRM, chatbots, on-demand training, and content management tools are integrated effectively in the team.
  </li>
  <li>
   Right size the team by forecasting and hiring the necessary resources for both the client implementation and customer service teams according to the business workload.
  </li>
  <li>
   Collaborate with other departments and teams to ensure smooth implementation process.
  </li>
  <li>
   Understand client's requirements and tailor the implementation process accordingly.
  </li>
  <li>
   Continuously monitor, measure, and improve the implementation process to ensure client satisfaction.
  </li>
  <li>
   Work closely with multiple countries, defining standards and overseeing defining and executing the migration plan from legacy platform
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Areas of Knowledge, Qualification and Experience
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Minimum of 10 years of experience in transaction banking, specifically in Cash Management, Trade Finance, and Supply Chain Finance
  </li>
  <li>
   Bachelor's degree in Business Administration, Finance, or related field. PMI Certification a plus
  </li>
  <li>
   Strong leadership skills
  </li>
  <li>
   Excellent project management and organizational skills
  </li>
  <li>
   Strong communication and interpersonal skills
  </li>
  <li>
   Ability to work in a fast-paced environment and adapt to changing requirements
  </li>
  <li>
   Strong analytical and problem-solving abilities
  </li>
  <li>
   Excellent time management and prioritization skills
  </li>
  <li>
   Strong attention to detail and accuracy
  </li>
  <li>
   Proven ability to manage teams and delegate tasks effectively
  </li>
  <li>
   Strong customer service focus
  </li>
  <li>
   Proven ability to work well under pressure and meet tight deadlines
  </li>
  <li>
   Positive attitude, proactive and results-oriented
  </li>
  <li>
   Strong work ethic and ability to work independently
  </li>
  <li>
   Ability to think strategically and make sound business decisions
  </li>
  <li>
   Strong understanding of digital transformation and the integration of supporting tools such as CRM, chatbots, on-demand training, and content management tools.
  </li>
  <li>
   Arabic and/or French speaker a plus
  </li>
 </ul>
</div>


Customer Services & Implementation Management Team Leader

بنك ABC

<div><div>Bahrain
</div><div>Full Time
</div><div>Experienced</div></div>
<br><div>Bank ABC seeks to recruit a Customer Services &amp; Implementation Management Team Leader in the Group Transaction Banking Department based in our Head Office, in Bahrain.<br>
<br>
The Customer Services &amp; Implementation Management Team Leader will be responsible for leading and creating the client implementation team for Cash Management, Trade Finance, and Supply Chain Finance products.
<br>
The purpose of this role is to ensure successful implementation of these products for our clients by defining and implementing workflows, service level agreements (SLAs), training programs NS Customer Service Support scripts and procedures.
<br>
<br>
The role will work closely with the product management, sales teams and other departments to ensure smooth implementation process and on-going customer service support, meeting client's requirements and tailoring the implementation process accordingly.<br>
<br>
The individual in this role will be responsible for creating and managing a team to support the implementation and Customer Service Support efforts and will be working closely with multiple countries, defining standards and being in charge of defining and executing the migration plan from legacy platforms.<br>
<br>
The job purpose is to provide a high-quality service to clients, ensuring that they are satisfied with the implementation and customer service support and that the products are fully integrated and operational. The individual will do sales calls jointly will the sales team, maintain an implementation pipeline / service calls report, track and continuously monitor, measure, and improve the implementation process &amp; customer support to ensure client satisfaction, and will be responsible for creating and maintaining a positive and productive work environment.<br>
<br>
A key requirement for this role is the understanding, logging, and maintenance of the Customer Journeys &ndash; documenting the touchpoints, inputs, and outputs as well as risks and KPIS. The role will be responsible for working closely with multiple stakeholders, managing priorities, and adapting to changing requirements, to ensure that the implementation and customer service support is done on time, within budget, and to the satisfaction of all stakeholders.<br>
<br>
<b>Responsibilities of the role:</b><br>
Reporting to the GTB Head of Delivery &ndash; Digital Transformation PMO, the job holder will:<ul><li>
Lead the Customer Services &amp; Implementation Management team (Client implementation managers and Customer Service Support Agents) for Cash Management, Trade Finance, and Supply Chain Finance products.</li><li>
Define and implement workflows, SLAs, and training for these products.
</li><li>Work closely with the product management and sales teams to ensure successful implementation and customer service support for our transactional banking clients.</li><li>
Ensure that all necessary supporting tools such as CRM, chatbots, on-demand training, and content management tools are integrated effectively in the team.
</li><li>Right size the team by forecasting and hiring the necessary resources for both the client implementation and customer service teams according to the business workload.
</li><li>Collaborate with other departments and teams to ensure smooth implementation process.</li><li>
Understand client's requirements and tailor the implementation process accordingly.</li><li>
Continuously monitor, measure, and improve the implementation process to ensure client satisfaction.</li><li>
Work closely with multiple countries, defining standards and overseeing defining and executing the migration plan from legacy platform</li></ul><br>
<b>
Areas of Knowledge, Qualification and Experience</b><ul><li>
Minimum of 10 years of experience in transaction banking, specifically in Cash Management, Trade Finance, and Supply Chain Finance</li><li>
Bachelor's degree in Business Administration, Finance, or related field. PMI Certification a plus</li><li>
Strong leadership skills</li><li>
Excellent project management and organizational skills</li><li>
Strong communication and interpersonal skills</li><li>
Ability to work in a fast-paced environment and adapt to changing requirements</li><li>
Strong analytical and problem-solving abilities</li><li>
Excellent time management and prioritization skills</li><li>
Strong attention to detail and accuracy</li><li>
Proven ability to manage teams and delegate tasks effectively</li><li>
Strong customer service focus</li><li>
Proven ability to work well under pressure and meet tight deadlines</li><li>
Positive attitude, proactive and results-oriented</li><li>
Strong work ethic and ability to work independently</li><li>
Ability to think strategically and make sound business decisions</li><li>
Strong understanding of digital transformation and the integration of supporting tools such as CRM, chatbots, on-demand training, and content management tools.</li><li>
Arabic and / or French speaker a plus</li></ul></div>

Zain Bahrain

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 <strong>
  Job Purpose:
  <br/>
  <br/>
 </strong>
 To assist customers in terms of selling, collection and customer care in compliance with ZAIN BH sales guidelines, business processes and procedures.
 <br/>
 <br/>
 <strong>
  Main Duties &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build customer&rsquo;s trust in the services and products offered by Zain.
  </li>
  <li>
   Provide personalized customer service of the highest level.
  </li>
  <li>
   Ability to work as part of a team- to achieve performance metrics.
  </li>
  <li>
   Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
  </li>
  <li>
   Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
  </li>
  <li>
   Sell Products and Services (Post-paid and prepaid lines, handsets, accessories, vouchers...etc.) and all kinds of after sales services for existing and new customer.
  </li>
  <li>
   Develop product knowledge by keeping up to date with service and product offerings.
  </li>
  <li>
   Check and report challenges related to shop look and maintenance.
  </li>
  <li>
   Manage the opening and closing of shops in coordination with the team leader.
  </li>
  <li>
   Deliver and dispatch stock and handle stock count regularly in coordination with the team leader.
  </li>
  <li>
   Respond to customer enquiries, finding the correct answers by consulting systems, help desk and other records.
  </li>
  <li>
   Assist subscribers in maintaining/updating customer accounts, billing enquiries &amp; collect payments.
  </li>
  <li>
   Manage inventory at point of sale, ensuring secure storage and assisting in reconciliations.
  </li>
  <li>
   Collect payments from customers in a secure and orderly manner.
  </li>
  <li>
   Handle issues and customer complaints, solving problems, logging complaints in system and escalating the issues to management / Help Desk when appropriate.
  </li>
  <li>
   Handle and count cash and other payments, responsible for their reconciling payments against system records daily.
  </li>
  <li>
   Collect and verify required documentation, such as ID, forms, and receipts. Hand them over to the team leader at end of shift
  </li>
  <li>
   Continuously improve own performance in order to meet and exceed targets and objectives.
  </li>
  <li>
   Ensure compliance with all applicable policies &amp; regulatory requirements on Information Security
  </li>
  <li>
   Perform any other related tasks as assigned or needed.
   <br/>
   <br/>
  </li>
 </ul>
 Core Competencies
 <br/>
 <br/>
 <ul>
  <li>
   Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.
  </li>
  <li>
   Identify customer&rsquo;s requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction
  </li>
  <li>
   Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties
  </li>
  <li>
   Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.
   <br/>
   <br/>
  </li>
 </ul>
 Functional Competencies
 <br/>
 <br/>
 <ul>
  <li>
   Customer Focus.
  </li>
  <li>
   Selling skills.
  </li>
  <li>
   Products and Services knowledge.
  </li>
  <li>
   Relationship Management.
  </li>
  <li>
   Negotiation skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University student (2nd year and above) or a fresh university graduate.
  </li>
  <li>
   Experience in any related field is a plus.
  </li>
  <li>
   Fluent in both Arabic and English.
  </li>
  <li>
   Able to work full time on shift basis.
   <br/>
   <br/>
  </li>
 </ul>
 Equal Employment Opportunity Statement
 <br/>
 <br/>
 We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.
 <br/>
 <br/>
 <strong>
  About Application Process
  <br/>
  <br/>
 </strong>
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
 </ul>
</div>


ZAIN1017 - Zain Youth - Retail Sales

NCR Atleos

<div><div>About NCR Atleos</div><div>
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.</div><div></div><div>
About NCR Atleos</div><div>
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers across the globe.</div><div></div><div>
Position Summary</div><div>
The Senior Network and Security Implementation Engineer is responsible for implementation and maintaining secure and scalable network infrastructures. This role combines deep technical expertise in networking and cybersecurity with leadership and project management skills to ensure robust, high-performance, and secure enterprise systems.</div><div><br>
Key Areas of Responsibility</div><div>
The Senior Network and Security Engineer will be responsible for:</div><div>
Network Design &amp; Implementation</div><ul><li>
Design and deploy functional networks (LAN, WLAN, WAN) based on business requirements.</li><li>
Configure and install network devices and services in the field (e.g., routers, switches, firewalls, load balancers, Proxies, VPNs).</li><li>
Implement Layer 2 and Layer 3 protocols (OSPF, BGP, MPLS).</li><li>
Oversee network infrastructure services such as DNS, DHCP, and IP address management.</li></ul><div>
Security Engineering</div><ul><li>
Configure and manage Next Generation firewalls, VPNs (IPSec, SSL), and intrusion detection/prevention and Network Admission Control (NAC) systems.</li><li>
Implement network segmentation and access control policies.</li><li>
Monitor and respond to security incidents and vulnerabilities.</li><li>
Ensure compliance with industry security standards and frameworks.</li></ul><div>
Operations &amp; Support</div><ul><li>
Perform network maintenance and upgrades including patches, hotfixes, and firmware updates.</li><li>
Monitor network performance and troubleshoot issues to ensure reliability and availability.</li><li>
Provide Level 2/3 support and resolve escalated technical incidents.</li><li>
Maintain accurate documentation of network configurations and changes.</li><li>
To perform patch and software upgrade on the security devices and to ensure that they are implemented and functioning correctly.</li><li>
To troubleshoot equipment and network problems and to open tickets to vendors &ndash; Cisco, Juniper, F5, Palo Alto, etc. through to problem resolution.</li><li>
To raise equipment, Return Material Authorizations (RMA&rsquo;s) and to track these through to problem resolution.</li><li>
Work on developing network optimization and configuration reviews</li><li>
To hold technology workshops with the Customers to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions.</li><li>
Support design and operations and planning of Network &amp; Security products within the Customer infrastructure</li><li>
Responsible for maintaining documentation, diagram, Incident Reports, Root Cause Analysis and Quarterly Health Checks.</li></ul><div>
Project &amp; Vendor Management</div><ul><li>
Lead strategic infrastructure projects and coordinate with cross-functional teams.</li><li>
Manage vendor relationships and evaluate new technologies.</li><li>
Ensure timely delivery of network solutions within budget and scope.</li><li>
Prepare LLDs as per approved HLD proposed by Pre-Sales Team.</li><li>
Prepare Network Diagrams and MOPs.</li><li>
Prepare UAT activities and update implementation related documents.</li></ul><div></div><div><br>
Basic Qualifications</div><ul><li>
Bachelor&rsquo;s degree minimum required in Computer Sciences</li><li>
CCIE (Enterprise Infrastructure &amp; Security track or Data Center) is Preferred</li><li>
10+ years&rsquo; experience in Implementing and managing Enterprise Networking &amp; Security Solutions from multiple vendors.</li><li>
Detailed technical experience in installation, operation &amp; migration of next generation firewalls &ndash; Cisco FTD, Palo Alto, Juniper and FortiGate Firewalls.</li><li>
Proven experience with Cisco, Juniper, Palo Alto, Fortinet or similar technologies.</li><li>
Strong knowledge of IP, NAT, Site-to-Site IPSec and Remote SSL VPNs, URL Filtering</li><li>
Expert level hands-on experience with Cisco ACI, SD-WAN, Umbrella, Email Security Gateway and Web Security cloud poxy and on-prem solutions.</li><li>
Advanced Implementation and hands-on experience on Application Delivery Controllers (ADC), Load Balancers (F5, Citrix, Radware).</li><li>
Implementation and Operation experience with Cisco ISE NAC Solution.</li><li>
Implementation and Operation experience with Cisco DNAC and DC ACI Solution.</li><li>
In depth experience in Threat Prevention and network AMP technologies &ndash; Cisco Firepower and Palo Alto Threat Prevention and Wildfire.</li><li>
Advanced level Switching knowledge with Cisco Cat9k, N9K DC ACI and Campus layer switches: Vlans, VTP, Trunking, Spanning-Tree, Ether-channels, Stacking&hellip;</li><li>
Advanced Indoor and Outdoor Enterprise Wireless Implementation and Hand-on experience (Cisco, Meraki, Aruba).</li><li>
Cloud WAF (F5, Akamai, Cloudflare, Radware) experience is plus.</li><li>
Excellent problem-solving, communication, and leadership skills.</li><li>
Team player, self-motivated, creative and flexible, avid learner</li><li>
Strong Presentation skills.</li><li>
Spoken and Written Fluency in English.</li></ul><div></div><div>
Why join NCR Atleos:</div><ul><li>
NCR Atleos is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.</li><li>
EEO Statement<br>
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.</li></ul><div><br>
Statement to Third Party Agencies</div><ul><li>
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.</li></ul><div>
Offers of employment are conditional upon passage of screening criteria applicable to the job.</div><div></div><div>
EEO Statement<br>
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.</div><div><br>
Statement to Third Party Agencies</div><div>
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.</div></div><div></div>

Network Specialist

Amazon Web Services (AWS)

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
 <br/>
 <br/>
 Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You&rsquo;ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
 <br/>
 <br/>
 The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
 <br/>
 <br/>
 Key job responsibilities
 <br/>
 <br/>
 As an experienced technology professional, you will be responsible for:
 <br/>
 <br/>
 <ul>
  <li>
   Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs 2.Providing technical guidance and troubleshooting support throughout project delivery
  </li>
  <li>
   Collaborating with stakeholders to gather requirements and propose effective migration strategies
  </li>
  <li>
   Acting as a trusted advisor to customers on industry trends and emerging technologies
  </li>
  <li>
   Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 Diverse Experiences
 <br/>
 <br/>
 AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 <br/>
 <br/>
 Why AWS?
 <br/>
 <br/>
 Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
 <br/>
 <br/>
 Inclusive Team Culture
 <br/>
 <br/>
 Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
 <br/>
 <br/>
 Mentorship &amp; Career Growth
 <br/>
 <br/>
 We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 <br/>
 <br/>
 Work/Life Balance
 <br/>
 <br/>
 We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.
 <br/>
 <br/>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 7+ years of experience in cloud architecture and implementation, preferably with AWS, as well as experience with database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis).
 <br/>
 <br/>
 10+ Experience delivering cloud projects or cloud based solutions.
 <br/>
 <br/>
 Expertise in performance optimization and cost management for cloud environments.
 <br/>
 <br/>
 Able to communicate effectively in English, within technical and business settings.
 <br/>
 <br/>
 Bachelor's degree in Business, Computer Science, or related field.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 5+ years of external or internal customer facing, complex and large scale project management experience.
 <br/>
 <br/>
 Proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
 <br/>
 <br/>
 Experience with automation and scripting (e.g., Terraform, Python).
 <br/>
 <br/>
 Ability to manage multiple projects and priorities in a fast-paced environment.
 <br/>
 <br/>
 AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional).
 <br/>
 <br/>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Amazon Web Services EMEA SARL Branch of a Foreign Company
 <br/>
 <br/>
 Job ID: A3071737
</div>


Senior Cloud Delivery Consultant, Professional Services Delivery - MENAT SDT

The Family Office Company BSC (c)

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 We are seeking a
 <strong>
  Data Science Manager &amp; Head of Recommendations and Personalization
 </strong>
 to lead the development of intelligent, data-driven client experiences across our digital platforms. You will spearhead the design and implementation of machine learning models for personalized investment recommendations, content targeting, and client engagement optimization.
 <br/>
 <br/>
 This is a high-impact role for a strategic data leader who thrives in a fast-paced environment and has experience building and scaling personalization systems&mdash;ideally in fintech, digital wealth, or consumer platforms.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   Strategy &amp; Leadership
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Define the personalization and recommendation strategy aligned with business goals and client experience vision.
  </li>
  <li>
   Lead, mentor, and grow a team of data scientists and machine learning engineers.
  </li>
  <li>
   Collaborate cross-functionally with product, marketing, engineering, and commercial teams to embed data-driven personalization across all client touchpoints.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Data Science &amp; Modeling
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Design, build, and deploy ML/AI models for:
  </li>
  <ul>
   <li>
    Personalized investment recommendations
   </li>
   <li>
    Smart content curation
   </li>
   <li>
    Behavioral and predictive analytics
   </li>
   <li>
    Funnel optimization and conversion predictions
   </li>
  </ul>
  <li>
   Drive experimentation and continuous model performance improvement using A/B testing and data validation techniques.
  </li>
  <li>
   Ensure model explainability, fairness, and compliance with relevant data privacy regulations.
  </li>
 </ul>
 <strong>
  <strong>
   Personalization Infrastructure
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Architect and oversee the personalization engine powering mobile, web, and CRM systems.
  </li>
  <li>
   Implement real-time data processing pipelines for adaptive personalization.
  </li>
  <li>
   Collaborate with data engineering to ensure scalable, high-quality data infrastructure and feature pipelines.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Client-Centric Data Insights
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Translate data into actionable insights to inform client segmentation, lifecycle management, and journey personalization.
  </li>
  <li>
   Develop dashboards and KPIs to measure impact of personalization initiatives on user engagement and business outcomes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Attributes &amp; Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong product sense with a deep understanding of client behavior in digital financial services.
  </li>
  <li>
   A passion for using data to improve lives and decision-making for HNW individuals.
  </li>
  <li>
   Strategic and hands-on: able to drive vision and execute technical implementation.
  </li>
  <li>
   Collaborative leadership and stakeholder communication skills.
  </li>
  <li>
   Highly analytical with strong attention to detail and data integrity.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master&rsquo;s or PhD in Data Science, Machine Learning, Computer Science, or related field.
  </li>
  <li>
   6+ years of experience in applied data science, with 2+ years in a leadership or managerial role.
  </li>
  <li>
   Proven experience developing personalization and recommendation systems at scale.
  </li>
  <li>
   Proficiency in Python, SQL, and machine learning libraries (e.g., scikit-learn, TensorFlow, PyTorch).
  </li>
  <li>
   Experience with data platforms such as Databricks, AWS/GCP/Azure, and real-time data systems (e.g., Kafka).
  </li>
  <li>
   Background in fintech, wealth management, or e-commerce personalization is a strong plus
  </li>
 </ul>
</div>


Data Science Manager

<div><p><b>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</b></p><p></p><p>
Would you like to become part of the world's most international company in the world?</p><p>
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p><br>
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express</p><p><br>
Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist!</p><p></p><p><b>
ROLE PURPOSE:</b></p><ul><li><p>
Telesales promotes and sells DHL services by phone to meet sales targets and generate revenue. Responds to customer needs and requirement with the appropriate DHL service. Develops and maintain relationships with new and existing clients by prospecting and responding to business development needs.</p></li></ul><p></p><p>
</p><p><b>YOUR TASKS:</b></p><ul><li>
Manage a portfolio of customers via telephone, building strong relationships, and growing accounts to their full potential.</li><li>
Coordinate with different departments to ensure all customer queries, problems, or issues are dealt with appropriately.</li><li>
Generate revenue and/or profit through inbound or outbound calls to an established account base and prospective customers.</li><li>
Handle incoming customer calls with the intent of extending contact to sell new or additional products and/or services.</li><li>
Take orders, manage relationships, close sales by phone, and prepare appropriate documentation.</li><li><p>
Coordinate with sales management on the implementation of sales plans, including special promotional efforts.</p></li></ul><p></p><p>
</p><p></p><p><b>YOUR PROFILE:</b></p><ul><li>
Educated to Degree Level.</li><li>
Telephone / Sales experience customer interface experience essential.</li><li>
BAH Driving license an advantage.</li><li>
Good command of English language; Arabic is critical.</li><li>
Excellent PC skills (MS Word &amp; Excel).</li><li>
Numerically literate.</li><li>
Well-developed communication &amp; selling skills.</li><li>
Professional Telephone Behavior.</li><li>
Customer Services attitude (controlled temperament).</li><li>
Dedicated, Hard-working and Enthusiastic.</li><li>
Flexible and prepared to work long hours.</li><li>
Reliable.</li><li><p>
Ability to work under pressure.</p></li></ul><p></p><p>
</p><p><b>OUR OFFER:</b></p><ul><li>
Strong career support in an international environment.</li><li>
Great culture and colleagues.</li><li>
Multifarious benefit programm.</li></ul><p></p><p>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</p><p><b>
We look forward to receiving your application!</b></p></div><p></p>

Telesales Executive

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