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customer service representative

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account development manager

customer services manager

Eren Perakende

<div>
 
 For more than 55 years, Eren Perakende has been uniting world-renowned brands with consumers in Turkey. In 1990, the company partnered with Devanlay to begin the licensed production and distribution of Lacoste in Turkey. Since then, Eren Perakende has taken on the distributorship of global brands such as Burberry, Gant, Nautica, and Converse.
 
 
 
 
 
 In 2008, the company launched its own retail concept with Occasion stores, followed by the introduction of the innovative SuperStep store concept in 2012. Embracing a multi-channel strategy in 2020, Eren Perakende expanded its online sales network and redefined the shopping experience through House of SuperStep, transforming retail into an experience-driven model.
 
 
 
 
 
 Expanding its brand portfolio with names like Intersport, SuperKids, Fashfed, United4, Sanal &Ccedil;ad&inodot;r and Heartbeat, Eren Perakende now operates in 25 countries, with over 8,000 employees, nearly 700 stores, and 17 digital platforms.
 
 
 
 
 
 We are looking for an
 
 Customer Relations Manager
 
 to contribute to our premium lifestyle brands in this growth journey.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Manage processes to boost customer satisfaction by ensuring efficient and effective call center operations. Collaborate closely with Business, Product, Operations, and Customer Service teams to deliver a seamless and excellent customer experience.
 </li>
 <li>
 Analyze customer feedback and satisfaction metrics (NPS, CSAT) to identify improvement opportunities and monitor call center performance.
 </li>
 <li>
 Manage communication technologies such as IVR, CRM, call routing systems, and chat platforms to optimize customer interactions.
 </li>
 <li>
 Utilize reporting systems to track performance, analyze trends, and derive actionable business insights.
 </li>
 <li>
 Supervise, train, and motivate call center staff to enhance productivity and job satisfaction.
 </li>
 <li>
 Establish and monitor key performance indicators (KPIs), regularly assessing team and individual performance against benchmarks.
 </li>
 <li>
 Handle customer complaints effectively, developing solution-oriented strategies and implementing continuous improvement initiatives.
 </li>
 <li>
 Oversee projects related to customer relations and call center system enhancements, ensuring timely delivery and adherence to budget.
 </li>
 <li>
 Lead workforce planning and scheduling to optimize resource allocation and service levels.
 </li>
 <li>
 Ensure compliance with company policies, industry regulations, and quality standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Minimum 8 years of experience in multi-channel contact center management (phone, email, chat, social).
 </li>
 <li>
 Strong leadership and people management skills with a customer-first mindset.
 </li>
 <li>
 Proven ability to drive process improvements and change management initiatives.
 </li>
 <li>
 Advanced analytical and problem-solving skills; experienced in performance reporting and data-driven decision making.
 </li>
 <li>
 Proficiency in CRM platforms, call center technologies, and MS Office applications.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills in English.
 </li>
 <li>
 Bachelor&rsquo;s degree in a related field.
 </li>
 </ul>
</div>

Customer Relations Manager

BSH Ev Aletleri Türkiye

<div>
 
 You think it is time for something different? Then you are at the right place ! You will be working in an exciting, international environment where you can directly contribute to the success of our Regional Customer Service organization and company&rsquo;s success. Expect exciting projects and versatile tasks, such as
 
 
 
 
 
 / Support the preparation and implementation of Customer Service Marketing strategies and the regional roadmap
 
 
 / Plan, execute, and adapt online and offline marketing campaigns in line with the strategy to increase service product sales
 
 
 / Develop and implement creative marketing ideas to increase visibility and profitability of our service offerings
 
 
 / Manage Customer Service Corporate Identity (CI) and Corporate Design (CD) projects across the region
 
 
 / Coordinate website content and social media communications to ensure a consistent, relevant, and engaging presence across digital channels
 
 
 / Lead service marketing communication operations in the region: localize global content, implement campaigns, and drive knowledge transfer
 
 
 
 
 
 
 Your Profile
 
 
 
 / Bachelor&rsquo;s degree in Marketing, Business Administration, Engineering, or a relevant field
 
 
 / Proficient in English and Russian (both written and spoken)
 
 
 / 3&ndash;4 years of hands-on marketing experience (including campaign management, digital tools, market research, and content creation)
 
 
 / Strong communication, negotiation, and stakeholder management skills
 
 
 / Creative thinker with a proactive and collaborative approach
 
 
 / Passionate about marketing and customer service, with an entrepreneurial mindset
 
 
 
 
 
 
 Your Benefits
 
 
 
 / Flexible working hours schemes and diverse career opportunities
 
 
 / Individual development programs and international perspectives
 
 
 / Modern healthcare services
 
</div>

Customer Service Marketing Communication Executive

Rubikpara

<div>
 
 
 Biz kimiz?
 
 
 
 
 
 
 Rubikpara, 2020 y&inodot;l&inodot;nda kurulan ve Merkez Bankas&inodot;&rsquo;na ba&gbreve;l&inodot; 6493 Say&inodot;l&inodot; Elektronik Para ve &Ouml;deme Hizmetleri Kanunu'na tabi bir Elektronik Para Kurulu&scedil;u&rsquo;dur. Bireysel kullan&inodot;c&inodot;lara yurtd&inodot;&scedil;&inodot; para transferine kadar geni&scedil; yelpazede dijital c&uuml;zdan ve &ouml;n &ouml;demeli kart hizmetlerini sunan Rubikpara, ayn&inodot; zamanda kobilere &ouml;zel teknoloji &ccedil;&ouml;z&uuml;mlerini de Sanal Pos, Mobil Pos, Fiziki Pos ve B2B &uuml;r&uuml;nleriyle birle&scedil;tirerek h&inodot;zl&inodot;, g&uuml;venli ve kullan&inodot;c&inodot; dostu aray&uuml;zleri ile finansal deneyimleri kolayla&scedil;t&inodot;rmaktad&inodot;r.
 
 
 Rubikpara olarak b&uuml;y&uuml;yen ekibimize
 
 Kilit M&uuml;&scedil;teri Y&ouml;neticisi
 
 ar&inodot;yoruz!
 
 
 
 
 
 
 Senden neler bekliyoruz?
 
 
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin ilgili b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 Benzer pozisyonda en az 5 y&inodot;l deneyim sahibi,
 </li>
 <li>
 B&uuml;y&uuml;k projeler kazanma motivasyonuna sahip,
 </li>
 <li>
 Geni&scedil; bir i&scedil; a&gbreve;&inodot; (network) bulunan ve bunu i&scedil; f&inodot;rsat&inodot;na d&ouml;n&uuml;&scedil;t&uuml;rebilen,
 </li>
 <li>
 &Ouml;deme sistemleri konusunda bilgi sahibi (tercih sebebi),
 </li>
 <li>
 Teknolojiye hakim, m&uuml;&scedil;teri ihtiya&ccedil;lar&inodot;n&inodot; anlay&inodot;p do&gbreve;ru &uuml;r&uuml;n ve &ccedil;&ouml;z&uuml;mleri konumland&inodot;rabilen,
 </li>
 <li>
 Sorumlu olunan sekt&ouml;rlerde g&uuml;&ccedil;l&uuml; sekt&ouml;r ve &scedil;irket bilgisine sahip,
 </li>
 <li>
 Teklif, s&ouml;zle&scedil;me vb. konularda temel hukuki ve s&ouml;zle&scedil;me bilgisi bulunan,
 </li>
 <li>
 M&uuml;&scedil;teri odakl&inodot;, g&uuml;&ccedil;l&uuml; ileti&scedil;im ve planlama becerilerine sahip,
 </li>
 <li>
 Tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n, stresle ba&scedil;a &ccedil;&inodot;kabilen,
 </li>
 <li>
 Diksiyonu d&uuml;zg&uuml;n, yaz&inodot;l&inodot; ve s&ouml;zl&uuml; ileti&scedil;im becerileri g&uuml;&ccedil;l&uuml;,
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Aram&inodot;za kat&inodot;ld&inodot;&gbreve;&inodot;nda neler yapacaks&inodot;n?
 
 
 
 
 
 <ul>
 <li>
 Sat&inodot;&scedil; ekibini motive etmek ve y&uuml;ksek performans g&ouml;stermelerini sa&gbreve;lamak,
 </li>
 <li>
 &Scedil;irket sat&inodot;&scedil; hedeflerine ula&scedil;mak i&ccedil;in stratejik sat&inodot;&scedil; faaliyetlerini y&uuml;r&uuml;tmek,
 </li>
 <li>
 Kendi sat&inodot;&scedil; hedeflerini belirleyerek gerekli aksiyon planlar&inodot;n&inodot; olu&scedil;turmak,
 </li>
 <li>
 Sorumlu olunan sekt&ouml;rler i&ccedil;in i&scedil; planlar&inodot; haz&inodot;rlamak ve h&inodot;zl&inodot; aksiyon almak,
 </li>
 <li>
 Mevcut m&uuml;&scedil;teri portf&ouml;y&uuml;n&uuml; &scedil;irkete kazand&inodot;rmak ve geli&scedil;tirmek,
 </li>
 <li>
 Sat&inodot;&scedil; f&inodot;rsat havuzu (pipeline) olu&scedil;turmak ve k&inodot;sa s&uuml;rede sonu&ccedil; elde etmek,
 </li>
 <li>
 &Idot;&scedil; ortaklar&inodot;yla g&uuml;&ccedil;l&uuml; ileti&scedil;im kurarak i&scedil; geli&scedil;tirme faaliyetleri y&uuml;r&uuml;tmek ve projeler kazanmak,
 </li>
 <li>
 Yeni kilit m&uuml;&scedil;teriler (Key Accounts) bulmak ve &scedil;irket ad&inodot;na anla&scedil;malar yapmak,
 </li>
 <li>
 M&uuml;&scedil;teri s&uuml;re&ccedil;lerini verimli &scedil;ekilde y&ouml;netmek,
 </li>
 <li>
 M&uuml;&scedil;teri memnuniyetini ve kurum imaj&inodot;n&inodot; g&uuml;&ccedil;lendirmek i&ccedil;in katk&inodot; sa&gbreve;lamak,
 </li>
 <li>
 &Scedil;irket ile m&uuml;&scedil;teri aras&inodot;nda etkin ileti&scedil;im ve koordinasyonu sa&gbreve;lamak,
 </li>
 <li>
 Teklif ve s&ouml;zle&scedil;meleri m&uuml;&scedil;teri taleplerine uygun, hatas&inodot;z ve zaman&inodot;nda haz&inodot;rlamak,
 </li>
 <li>
 S&ouml;zle&scedil;melerin hukuka uygunlu&gbreve;u i&ccedil;in hukuk departman&inodot; ile koordinasyon sa&gbreve;lamak,
 </li>
 <li>
 Sat&inodot;&scedil; faaliyetlerini d&uuml;zenli olarak raporlamas&inodot;.
 </li>
 </ul>
 
 
 
 
 
 Ne sunuyoruz?
 
 
 
 
 
 
 T&uuml;rkiye'nin &ouml;nde gelen finansal teknoloji &scedil;irketlerinden Rubikpara, &ccedil;al&inodot;&scedil;anlar&inodot;n&inodot; en de&gbreve;erli varl&inodot;&gbreve;&inodot; olarak kabul ediyor ve onlara s&uuml;rekli geli&scedil;im f&inodot;rsatlar&inodot; sunarak keyifli ve &uuml;retken bir &ccedil;al&inodot;&scedil;ma ortam&inodot; sa&gbreve;lamay&inodot; hedefliyor. Bu do&gbreve;rultuda hayata ge&ccedil;irdi&gbreve;imiz g&uuml;&ccedil;l&uuml; i&scedil;veren markam&inodot;z #RubikUP ile &ccedil;al&inodot;&scedil;an refah&inodot;n&inodot; art&inodot;rmay&inodot; ama&ccedil;l&inodot;yoruz.
 
 
 
 
 
 
 Yeni Nesil &Ccedil;al&inodot;&scedil;ma Modelleri
 
 : &Ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n i&scedil; ve ya&scedil;am dengesini korumalar&inodot; i&ccedil;in esnek &ccedil;al&inodot;&scedil;ma modelleri sunuyoruz. &Idot;htiya&ccedil;lara g&ouml;re &ccedil;al&inodot;&scedil;ma saatlerini ayarlama imk&acirc;n&inodot; sa&gbreve;l&inodot;yor ve mobil &ccedil;al&inodot;&scedil;ma se&ccedil;enekleri sunuyoruz. Ayr&inodot;ca, g&uuml;nl&uuml;k taze meyve ve haftal&inodot;k kahvalt&inodot; ikramlar&inodot; ile ofis i&ccedil;i sosyal etkile&scedil;imi art&inodot;r&inodot;yoruz.
 
 
 
 
 
 
 Kariyer Geli&scedil;imi:
 
 &Ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n potansiyellerini en &uuml;st seviyeye &ccedil;&inodot;karmalar&inodot; i&ccedil;in s&uuml;rekli e&gbreve;itim ve geli&scedil;im f&inodot;rsatlar&inodot; sunuyoruz. Mentor programlar&inodot;m&inodot;z ve liderlik ilkelerimiz ile onlar&inodot;n yan&inodot;nda oluyoruz. Rubikpara Akademi e&gbreve;itim platformu sayesinde s&uuml;rekli &ouml;&gbreve;renmeye te&scedil;vik ediyoruz.
 
 
 
 
 
 
 Ayr&inodot;cal&inodot;kl&inodot; Yan Haklar:
 
 Tamamlay&inodot;c&inodot; sa&gbreve;l&inodot;k sigortas&inodot;ndan yemek kart&inodot;na, diyetisyen ve psikolojik dan&inodot;&scedil;manl&inodot;k hizmetlerinden bir di&gbreve;er i&scedil;tirak &scedil;irketimiz olan NEW INN dairelerinde &uuml;cretsiz konaklama imkanlar&inodot;na kadar geni&scedil; bir yan haklar paketi sunuyoruz. Kre&scedil; yard&inodot;m&inodot; ile anne &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;za destek oluyoruz.
 
 
 
 
 
 
 &Ouml;zel Anlar:
 
 &Ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n &ouml;zel g&uuml;nlerinde yanlar&inodot;nday&inodot;z. Do&gbreve;um izni, babal&inodot;k izni, evlilik izinlerini ek izinlerle art&inodot;r&inodot;yor, okulun ilk g&uuml;n&uuml; ve karne g&uuml;n&uuml; izni ile sevdiklerinin yan&inodot;nda daha uzun s&uuml;re olmalar&inodot;n&inodot; sa&gbreve;l&inodot;yoruz. Do&gbreve;um g&uuml;n&uuml;, ta&scedil;&inodot;nma gibi izinlerle onlar&inodot;n &ouml;zel anlar&inodot;na e&scedil;lik ediyoruz.
 
 
 
 
 
 
 &Ouml;d&uuml;llendirme ve Takdir:
 
 Ba&scedil;ar&inodot;y&inodot; &ouml;d&uuml;llendiren bir k&uuml;lt&uuml;re sahibiz. &Uuml;st&uuml;n performans ve ba&gbreve;l&inodot;l&inodot;k sergileyen &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot; &ccedil;e&scedil;itli prim ve &ouml;d&uuml;llerle destekliyoruz. &Scedil;irket performans&inodot;na paralel g&ouml;lge pay opsiyonlar&inodot; ile ba&scedil;ar&inodot;y&inodot; payla&scedil;&inodot;yoruz.
 
 
 Rubikpara ailesi olarak, birlikte b&uuml;y&uuml;yor ve geli&scedil;iyoruz. &Ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n de&gbreve;erini bilerek, onlar&inodot; desteklemeye ve yanlar&inodot;nda olmaya devam edece&gbreve;iz.
 
 
 
 
 
 
 
 
 
 #RubikUP #stepUPfuture
 
 
 
 
</div>

Kilit Müşteri Yöneticisi

Sartorius

<div>
 The Field Account Manager will be responsible for all sales results of mid-size and large accounts in a defined territory and for developing strong customer relations according to the organizational strategy for the assigned customer base.
 
 
 
 Please apply with a CV in English
 
 
 
 
 Grow With Us - Your Responsibilities
 
 
 
 <ul>
 <li>
 Promote the organization's products and services within an assigned geographic area, product range or key account to achieve sales and revenue targets
 </li>
 <li>
 Identify new business opportunities aligned with the organization's overall market and growth strategy
 </li>
 <li>
 Actively drive newly launched innovative products and services into the marketplace and proactively follow up on the successful implementation of sales activity
 </li>
 <li>
 Assess and analyze customer needs, generate leads, respond to customer inquiries and suggest products and services as appropriate
 </li>
 <li>
 Develop and implement account plans and request and coordinate resources in line with the account plans
 </li>
 <li>
 Work closely with cross functional team to create higher market perception and successful strategies to gain business from an account
 </li>
 <li>
 Coordinate and participate in marketing activities in assigned territory
 </li>
 <li>
 Frequently assess the potential of each customer and plan to realize it into business
 </li>
 <li>
 Manage and build strong customer relationships for long term partnership
 
 
 </li>
 </ul>
 
 What Will Convince Us
 
 
 
 <ul>
 <li>
 Academic degree in life sciences or engineering (higher level of education would be beneficial)
 </li>
 <li>
 Minimum 1 year field sales experience, with preferable laboratory / process based experience in Life Science
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 Self-motivated, energetic, results oriented, capacity to work independently with a strong sense of responsibility
 </li>
 <li>
 Good teamwork skills and proven ability to also work with cross-functional teams
 </li>
 <li>
 Willingness and ability to travel frequently
 </li>
 <li>
 Proven software skills, e.g. Microsoft Office
 </li>
 <li>
 Good English level
 
 
 </li>
 </ul>
 
 About Sartorius
 
 
 
 Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
 
 
 We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
 
 
 Join our global team and become part of the solution. We are looking forward to receiving your application.
 
 
 www.sartorius.com/careers
</div>

Field Account Manager - Hybrid

FLO Group

<div>
 
 
 Biz Kimiz?
 
 
 
 
 
 
 Buras&inodot; FLO! Hayat&inodot;na dokundu&gbreve;umuz t&uuml;m payda&scedil;lar&inodot;m&inodot;za &ldquo;Benim Gelece&gbreve;im Burada&rsquo;&rsquo; dedirtecek olan geli&scedil;imin daima pe&scedil;inden gideriz. Bu geli&scedil;im f&inodot;rsatlar&inodot;ndan yararlanarak FLO&rsquo;yu aidiyet duygumuzu besleyecek bir ya&scedil;am alan&inodot;na d&ouml;n&uuml;&scedil;t&uuml;r&uuml;r&uuml;z. Bu ya&scedil;am alan&inodot;n&inodot; da hayatlar&inodot;m&inodot;z&inodot;n ayr&inodot;lmaz bir par&ccedil;as&inodot; olan teknoloji imkanlar&inodot;ndan ayr&inodot; d&uuml;&scedil;&uuml;nmeyiz.
 
 
 
 
 
 3 k&inodot;tada 25'ten fazla &uuml;lkede faaliyet g&ouml;steren &scedil;irketimiz b&uuml;nyesinde;
 
 FLO, In Street, Nine West, Lumberjack ve Reebok
 
 ma&gbreve;aza zincirlerinin yan&inodot; s&inodot;ra, ma&gbreve;azalar&inodot;m&inodot;zda sat&inodot;&scedil;&inodot;n&inodot; ger&ccedil;ekle&scedil;tirdi&gbreve;imiz, toptan ve online sat&inodot;&scedil;&inodot;n&inodot; yapt&inodot;&gbreve;&inodot;m&inodot;z
 
 Kinetix, Polaris, Butigo, Dockers by Gerli, U.S. Polo ASSN,&Idot;nci, Lotto
 
 gibi her biri kendi alan&inodot;nda lider ayakkab&inodot; markalar&inodot;m&inodot;z bulunmaktad&inodot;r. 800&rsquo;e yak&inodot;n ma&gbreve;azam&inodot;zla, 14.000&rsquo;in &uuml;zerindeki &ccedil;al&inodot;&scedil;an&inodot;m&inodot;zla hizmet vermekteyiz.
 
 
 
 
 
 
 FLO&rsquo;da
 
 &ldquo;
 
 M&uuml;&scedil;teri Hizmetler
 
 i
 
 Y&ouml;neticisi' hangi g&ouml;revlerden sorumludur?
 
 
 <ul>
 <li>
 &Scedil;irket vizyonu do&gbreve;rultusunda belirlenen hizmet ve KPI&rsquo;lar&inodot;n&inodot;n, regulatif y&uuml;k&uuml;ml&uuml;l&uuml;klere ba&gbreve;l&inodot; ve y&uuml;ksek kalite standartlar&inodot;na ula&scedil;acak &scedil;ekilde &Ccedil;a&gbreve;r&inodot; Merkezi&rsquo;ndeki t&uuml;m operasyonlar ve lokasyonlarda kar&scedil;&inodot;lanmas&inodot;n&inodot; sa&gbreve;lamak,
 </li>
 <li>
 &Ccedil;a&gbreve;r&inodot; merkezi operasyonlar&inodot;n&inodot;n &ccedil;oklu lokasyonlarda, &scedil;irket i&ccedil;i birimlerle ileti&scedil;im ve s&uuml;re&ccedil;lerin koordineli &scedil;ekilde y&uuml;r&uuml;t&uuml;lmesini sa&gbreve;lamak; s&ouml;zle&scedil;me kapsam&inodot;ndaki performans hedeflerini lokasyon/kanal baz&inodot;nda takip etmek,
 </li>
 <li>
 &Ccedil;al&inodot;&scedil;an memnuniyetini g&ouml;zeterek maksimum verimlilik ve m&uuml;&scedil;teri memnuniyetine ula&scedil;mak amac&inodot;yla &ccedil;a&gbreve;r&inodot; merkezi s&uuml;re&ccedil;lerini ve performans &ccedil;&inodot;kt&inodot;lar&inodot; analiz etmek; gerekli iyile&scedil;tirmeler i&ccedil;in destek ekipleriyle birlikte s&uuml;re&ccedil; geli&scedil;tirme &ccedil;al&inodot;&scedil;malar&inodot;na katk&inodot; sa&gbreve;lamak,
 </li>
 <li>
 D&inodot;&scedil; kaynak operasyonlardan gelen sistem, s&uuml;re&ccedil;, uygulama ve altyap&inodot; taleplerini merkezi olarak toplayarak ilgili i&scedil; birimlerine y&ouml;nlendirmek; &ouml;nceliklendirme ve takibini yaparak sonu&ccedil;land&inodot;r&inodot;lmas&inodot;n&inodot; sa&gbreve;lamak,
 </li>
 <li>
 M&uuml;&scedil;teri hizmetlerinin anl&inodot;k takibini yapmak, ileti&scedil;im kanallar&inodot;ndan gelen konular&inodot; an&inodot;nda ilgili ki&scedil;i/ekiplere y&ouml;nlendirmek ve sonu&ccedil;land&inodot;r&inodot;lmas&inodot; i&ccedil;in takip etmek,
 </li>
 <li>
 &Ccedil;a&gbreve;r&inodot; merkezi operasyonunun saatlik KPI verilerini takip etmek, hedeflerden sapma durumunda alarm sistemlerini devreye alarak ilgili ekipleri h&inodot;zl&inodot;ca aksiyona &ccedil;a&gbreve;&inodot;rmak ve y&ouml;netmek,
 </li>
 <li>
 Ayl&inodot;k &ccedil;a&gbreve;r&inodot; tahminlerini haz&inodot;rlamak, d&inodot;&scedil; kaynak firmalarla payla&scedil;mak ve yo&gbreve;unlu&gbreve;u etkileyebilecek kampanya gibi durumlara y&ouml;nelik ilgili birimlerle &ouml;nceden koordinasyon sa&gbreve;lamak,
 </li>
 <li>
 B&uuml;t&ccedil;e takip ve kontrol&uuml;n&uuml; sa&gbreve;lamak, al&inodot;nan aksiyonlarla b&uuml;t&ccedil;e i&ccedil;inde kal&inodot;nmas&inodot;n&inodot; temin etmek.
 </li>
 <li>
 D&inodot;&scedil; kaynak ekiplerinin ayl&inodot;k faturalar&inodot;n&inodot;n detaylar&inodot;n&inodot; incelemek, do&gbreve;rulu&gbreve;unu teyit etmek, &ouml;d&uuml;l-ceza hesaplamalar&inodot; yaparak, ayl&inodot;k fatura mutabakat&inodot; sa&gbreve;lamak.
 </li>
 </ul>
 
 
 
 
 
 &Idot;&scedil; tan&inodot;m&inodot;n&inodot;n senin i&ccedil;in uygun oldu&gbreve;unu d&uuml;&scedil;&uuml;n&uuml;yorsan ve;
 
 
 <ul>
 <li>
 &Uuml;niversitelerin lisans veya &ouml;n lisans b&ouml;l&uuml;mlerinden mezunsan, tercihen &Idot;&scedil;letme, &Idot;ktisat, ileti&scedil;im vb.
 </li>
 <li>
 &Ccedil;a&gbreve;r&inodot; merkezi operasyonlar&inodot; alan&inodot;nda en az 3 y&inodot;l tak&inodot;m lideri, supervisor, operasyon/birim y&ouml;neticili&gbreve;i deneyim sahibiysen,
 </li>
 <li>
 Outsource s&ouml;zle&scedil;meleri, hizmet seviyesi anla&scedil;malar&inodot; (SLA) ve performans kriterleri (KPI) konular&inodot;nda bilgi sahibiysen,
 </li>
 <li>
 Farkl&inodot; lokasyonlarda y&uuml;r&uuml;t&uuml;len d&inodot;&scedil; kaynak operasyonlar&inodot;n&inodot;n koordinasyon ve y&ouml;netiminde deneyimliysen,
 </li>
 <li>
 Ekip y&ouml;netimi ve liderlik yetkinli&gbreve;ine sahip olmak; farkl&inodot; payda&scedil;larla etkin ileti&scedil;im kurabilmede kendine g&uuml;veniyorsan,
 </li>
 <li>
 H&inodot;zl&inodot; de&gbreve;i&scedil;en operasyonel ihtiya&ccedil;lara uyum sa&gbreve;layabilecek esneklik ve kriz y&ouml;netimi yetene&gbreve;i g&ouml;sterebilece&gbreve;ine inan&inodot;yorsan,
 </li>
 <li>
 Sunum becerilerin geli&scedil;mi&scedil; ve Office programlar&inodot;n&inodot;n ileri seviyede kullan&inodot;m&inodot;na h&acirc;kimsen,
 </li>
 <li>
 Tercihen iyi seviyede &Idot;ngilizce bilgisine sahipsen
 </li>
 <li>
 "Planlama, takip ve organizasyon becerilerim geli&scedil;mi&scedil;tir." diyorsan ba&scedil;vurunu sab&inodot;rs&inodot;zl&inodot;kla bekliyoruz.
 </li>
 </ul>
 
 
 
 
 
 FLO&rsquo;da i&scedil;e al&inodot;m s&uuml;reci nas&inodot;l ilerler?
 
 
 
 Ba&scedil;vuruda bulunan t&uuml;m adaylar&inodot;m&inodot;z&inodot; dil, din, &inodot;rk, cinsiyet ayr&inodot;m&inodot; g&ouml;zetmeden e&scedil;it g&ouml;r&uuml;yoruz. &Idot;lgili pozisyondan beklenen yetenekleri &ouml;l&ccedil;&uuml;mlemek ad&inodot;na test ve envanter uyguluyor, yetkinlikleri do&gbreve;ru belirleyebilmek ad&inodot;na yap&inodot;land&inodot;r&inodot;lm&inodot;&scedil; m&uuml;lakatlarla s&uuml;re&ccedil;lerimizi y&uuml;r&uuml;t&uuml;yoruz. Her aday&inodot;m&inodot;z&inodot; s&uuml;recin her a&scedil;amas&inodot;nda mutlaka bilgilendiriyoruz.
 
 
 
 
 
 Flo Ma&gbreve;azac&inodot;l&inodot;k ve Pazarlama A.&Scedil;. &Ccedil;al&inodot;&scedil;an Aday&inodot; Ki&scedil;isel Verilerinin &Idot;&scedil;lenmesi Ayd&inodot;nlatma Metni&rsquo;ne https://kurumsal.flo.com.tr/calisan-adayi-aydinlatma-metni adresinden ula&scedil;abilirsiniz.
 
 
 
</div>

Müşteri Hizmetleri Yöneticisi

Marriott International

<div>Additional Information 
Job Number25144712 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Istanbul, Mim Kemal Oke Cad No 35, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34367 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures employee recognition is taking place on all shifts.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Collaborates with the Front Office Manager on ways to continually improve departmental service.</li></ul>
<ul><li>Communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Displays outstanding hospitality skills.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Handles guest problems and complaints effectively.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul> 

Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Functions in place of the Front Office Manager in his/her absence.</li></ul>
<ul><li>Communicates critical information from pre- and post-convention meetings to the Front Office staff.</li></ul>
<ul><li>Participates in department meetings.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Asst Front Office Manager

Boeing

<div>
 
 Job Description
 
 
 
 At Boeing, we innovate and collaborate to make the world a better place. We&rsquo;re committed to fostering an environment for every teammate that&rsquo;s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
 
 
 Boeing Global Services (BGS) is looking for a
 
 Customer Support Specialist
 
 to be based in
 
 Istanbul, Turkey
 
 . This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers in Turkey and Central Asia/Middle East countries.
 
 
 
 Position Responsibilities:
 
 
 
 
 <ul>
 <li>
 Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
 </li>
 <li>
 Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
 </li>
 <li>
 Responsible for customer account health and providing world class customer support.
 </li>
 <li>
 Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
 </li>
 <li>
 Develops, prepares and delivers presentations to customers and internal organizations.
 </li>
 <li>
 Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
 </li>
 <li>
 Uses multiple Boeing systems in a fast-paced environment.
 </li>
 <li>
 Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
 </li>
 <li>
 Responds to customer inquiries and facilitates delivery problem resolution.
 </li>
 <li>
 Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
 </li>
 <li>
 Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
 </li>
 <li>
 Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
 </li>
 <li>
 Monitors and shares key performance metrics with customers and internal partners
 </li>
 <li>
 Interfaces with customers and internal Boeing resources.
 
 
 
 </li>
 </ul>
 
 Basic Qualifications (Required Skills/Experience):
 
 
 
 
 <ul>
 <li>
 Experience in the Aerospace industry
 </li>
 <li>
 Understands supply chain process
 </li>
 <li>
 Experience developing presentations for and presenting to executive leadership
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Ability to work and collaborate cross functionally across multiple organizations
 </li>
 <li>
 Eager to learn and grow
 </li>
 <li>
 Ability for minimal travel domestically and internationally
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications (Desired Skills/Experience):
 
 
 
 
 <ul>
 <li>
 SAP knowledge
 </li>
 <li>
 Engineering / Technical experience
 </li>
 <li>
 Account management, customer support experience
 
 
 
 </li>
 </ul>
 This requisition is for an international, locally hired position in Istanbul, Turkey. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Turkey law. Employment is subject to the candidate's ability to satisfy all Turkey labor and immigration formalities.
 
 
 Applications for this position will be accepted until
 
 Sept. 11, 2025
 
 
 
 
 Export Control Requirements:
 
 This is not an Export Control position.
 
 
 
 Relocation
 
 
 
 Relocation assistance is not a negotiable benefit for this position.
 
 
 
 Visa Sponsorship
 
 
 
 Employer will not sponsor applicants for employment visa status.
 
 
 
 Shift
 
 
 
 Not a Shift Worker (T&uuml;rkiye)
 
 
 
 Equal Opportunity Employer:
 
 
 
 We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
 
 
 We have teams in more than 65 countries, and each person plays a role in helping us become one of the world&rsquo;s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
</div>

Customer Support Specialist

Explore 753+ Customer services manager in Istanbul this September. Find roles across top companies and apply now to boost your career.