customer service representative Jobs in Karachi

customer service representative

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assistant manager - sales Jobs in Karachi

assistant manager - sales

assistant manager, account management Jobs in Karachi

assistant manager, account management

call center representative Jobs in Karachi

call center representative

customer services manager

Jorofy Private Limited

SIAR digital is HiringWe are looking for a dedicated and experienced Customer Services Assistant Manager to join our dynamic team. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for helping others. As a Customer Service AM, you will be responsible for overseeing the daily operations of the customer support team, ensuring that our customers receive the highest level of service. You will work closely with other departments to resolve customer issues, develop and implement support strategies, and continuously improve our support processes. If you have any experience in E-commerce industry or in Fashion industry and If you are a motivated individual with a commitment to excellence and a desire to make a positive impact, we encourage you to apply.Responsibilities <ul><li>Oversee daily operations of the customer support team.</li><li>Ensure high levels of customer satisfaction through excellent service.</li><li>Develop and implement support strategies and processes.</li><li>Train, mentor, and provide feedback to team members.</li><li>Monitor performance metrics and identify areas for improvement.</li><li>Collaborate with other departments to resolve customer issues.</li><li>Handle escalated customer complaints and provide solutions.</li><li>Maintain up-to-date knowledge of company products and services.</li><li>Prepare and present regular reports on team performance.</li><li>Foster a positive and productive team environment.</li><li>Ensure compliance with company policies and procedures.</li><li>Identify and address training needs within the team.</li><li>Implement and manage customer support tools and technologies.</li><li>Conduct regular team meetings and one-on-one sessions.</li><li>Develop and maintain customer support documentation.</li><li>Assist in the recruitment and onboarding of new team members.</li><li>Stay informed about industry trends and best practices.</li><li>Manage team schedules and workload distribution.</li><li>Coordinate with the quality assurance team to ensure service standards.</li><li>Stay up to date and continuously train existing teams on products, Shipping rates, billing issues, return policies, etc.</li><li>Managing all communication changes for customer support via email, phone, or social media channels such as Facebook or Twitter and WhatsApp.</li><li>Providing customer service and troubleshooting issues with various</li><li>Ecommerce platforms such as Shopify / Internal platform.</li></ul>Requirements- Minimum of 2 years of experience in customer support or a similar role in E-commerce or Fashion industry. - Graduation or Master or other related fields. - In-depth knowledge of eCommerce order management. - Hands-on experience in using MS Excel and other CRM tools.Skills Required<ul><li>Team Management and motivation</li><li>Written and verbal communication skills in both English and Urdu</li><li>Interpersonal skills to manage difficult situations with customers</li><li>Stakeholder management</li><li>Organizational and time management skills</li><li>Consistently task oriented</li></ul>About Us:We are a highly professional eCommerce services company that prides itself inproviding the highest level of turkey solution services to industry-leading brandswithin the fast and luxury fashion sectors as well as cosmetics and gifting.What We Offer -Market Competitive Salary -Career Development and Growth -Healthy and support Work EnvironmentCompany Name SIAR DigitalLocation DHA Phase 1, Karachi, PakistanJob type Full Time (Onsite) Rotational ShiftsApply at careers@siardigital.com sana.badar@siardigital.comJob Type: Full-timePay: Rs70,000.00 - Rs75,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

Customer Services- Assistant Manager

PhoneShark.ae

<div>
 
 
 Location:
 
 Shahr-e-Faisal, Karachi, Pakistan
 
 
 
 Timings:
 
 Monday to Saturday - 10AM to 7pm with 1 hour break inclusive
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Supply Chain Management
 
 
 <ul>
 <li>
 Oversee the procurement of parts and materials required for repairs.
 </li>
 <li>
 Coordinate with suppliers to ensure timely delivery of devices.
 </li>
 <li>
 Maintain accurate inventory levels.
 </li>
 </ul>
 
 
 Scheduling and Planning:
 
 
 <ul>
 <li>
 Develop and manage schedules for repair services.
 </li>
 <li>
 Allocate resources efficiently to optimize workflow and meet customer demands.
 </li>
 <li>
 Prioritize repair jobs based on urgency and customer requirements.
 </li>
 </ul>
 
 
 Coordination with Delivery Teams:
 
 
 <ul>
 <li>
 Collaborate with delivery drivers and teams to schedule and ensure timely pickups and drop-offs of parts, devices and completed repairs.
 </li>
 <li>
 Monitor delivery schedules and routes to optimize efficiency and reduce transit times.
 </li>
 <li>
 Communicate any logistical changes or updates to delivery teams promptly.
 </li>
 </ul>
 
 
 Communication:
 
 
 <ul>
 <li>
 Serve as a point of contact between clients, drivers and suppliers.
 </li>
 <li>
 Handle operational inquiries and provide regular updates to customers on the status of repairs and deliveries. Create a customer up date checklist for this purpose.
 </li>
 <li>
 Ensure that all stakeholders are informed about schedules, changes, and issues related to repairs and logistics.
 </li>
 <li>
 Ensure customers are updated properly on their repairs&nbsp;
 </li>
 </ul>
 
 
 Quality Control:
 
 
 <ul>
 <li>
 Implement and maintain quality assurance programs to ensure repairs meet company standards.&nbsp;
 </li>
 <li>
 Review QC checklist for each device and ensure every QC issues is resolved or approved by customer if not resolved before dispatching the device.
 </li>
 <li>
 Create and Monitor performance metrics and identify areas for improvement across logistics and repair services.
 </li>
 </ul>
 
 
 Documentation and Reporting:
 
 
 <ul>
 <li>
 Maintain accurate records of inventory, repair orders, delivery schedules, and service performance.
 </li>
 <li>
 Prepare reports on operational metrics, expenses, and inventory for management.
 </li>
 </ul>
 
 
 Process Improvement:
 
 
 <ul>
 <li>
 Analyze workflow and logistics processes to identify inefficiencies and implement improvements.
 </li>
 <li>
 Collaborate with different departments to optimize operational processes and enhance service delivery.
 </li>
 </ul>
 
 
 Pricing Management
 
 
 <ul>
 <li>
 Negotiate prices with suppliers
 </li>
 <li>
 Manage a repository of prices from suppliers&nbsp;
 </li>
 <li>
 Update website prices
 </li>
 </ul>
 
 
 
 
 
 Key Qualifications:
 
 
 <ul>
 <li>
 Proven experience in operations management or a similar role.
 </li>
 <li>
 Strong communication, leadership, and interpersonal skills.
 </li>
 <li>
 Proficiency in MS Office, ERP, or other operational tools.
 </li>
 <li>
 Problem-solving and decision-making abilities.
 </li>
 <li>
 Highly organized, goal-oriented, and adaptable.
 </li>
 </ul>
 
 
 
 
 
 Education and Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, supply chain/logistics, or a related field (preferred).
 </li>
 <li>
 2-3 years of experience in operation, with at least 2 years in a managerial role.
 </li>
 </ul>
</div>

Operations and Customer Services Executive

Telemarketing

Looking for the position of Fresh &amp; Experienced International Caller in a similar field giving the services of outbound calls for our US clientsRequirment<ul><li>Handle outbound customer calls in a professional and courteous manner.</li><li>Excellent communication and interpersonal skills</li><li>Ability to stay calm and empathetic under pressure</li><li>Provide accurate information about products, services, and company policies.</li><li>Familiarity with CRM systems and practices.</li><li>Excellent communication and presentation skills.</li><li>Ability to multi-task, prioritize, and manage time effectively</li></ul>Fixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesJob Type: Full-time &amp; Part -TimePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulshan-E-Iqbal (Required)</li></ul>Work Location: In person

Customer Services Executives (Part Time)

BYD Pakistan

<div>
 
 BYD Pakistan, Mega Motor Co, is looking for a "Training Manager" in their Customer First Department.
 
 
 
 
 
 
 Qualifications:
 
 
 
 Bachelor's degree in Engineering (Electrical, Mechanical, Automotive or equivalent)
 
 
 Certifications in Electric Vehicles (such as EV Certification, Safety Standards) are highly preferred.
 
 
 
 
 
 
 Experience:
 
 
 
 8+ years of relevant experience in the automotive industry
 
 
 
 
 
 
 Location:
 
 Karachi
 
 
 
 
 
 The incumbent will be responsible for designing and delivering comprehensive training programs on EV, PHEV, and ICE systems, including charging infrastructure, battery technology, and maintenance. This includes certifying internal and external personnel such as technicians, sales staff, and customer service representatives. They will also develop technical content such as manuals, training guides, and e-learning modules.
 
 
 
 
 
 The role involves organizing hands-on workshops and simulations to provide practical experience with EV components like motors, inverters, and BMS. Further responsibilities include the assessing of training needs, identify skill gaps, and ensuring alignment with business&rsquo; goals. Keeping training content current by tracking industry trends, new technologies, and regulations is essential.
 
 
 
 
 
 Strong technical knowledge of EV systems, diagnostics, and regulatory standards is required. The candidate must be skilled in delivering both classroom and practical training with excellent communication and instructional design abilities. Simplifying complex concepts for diverse audiences while ensuring compliance with safety and environmental standards is key to success in this role.
 
</div>

EV Training Manager - Customer First Department

Bari Textile MIlls Pvt Limited

Qualifications and Skills<ul><li>Experience: Minimum 2+ years in a customer service management or supervisory role, preferably in retail or e-commerce, with experience managing remote teams.</li><li>Industry Knowledge: Familiarity with garment retail, particularly knitted apparel (hoodies, t-shirts, sweatshirts, pajamas), including product specifications and customer expectations.</li><li>Leadership: Proven ability to lead, motivate, and manage a team of CSRs in a remote, fast-paced environment.</li><li>Communication: Exceptional verbal and written English communication skills, with the ability to train CSRs to meet North American customer standards.</li><li>Technical Skills: Proficiency in CRM systems, e-commerce platforms (e.g., Shopify), and Microsoft Office Suite.</li><li>Cultural Adaptability: Understanding of USA and Canada customer service expectations, including professional tone, cultural sensitivity, and responsiveness.</li><li>Problem-Solving: Strong analytical and problem-solving skills to handle complex customer issues and improve team performance.</li><li>Education: Bachelor&rsquo;s degree in business, communications, or a related field preferred; a high school diploma or equivalent required.</li><li>Availability: Willingness to work flexible hours to accommodate USA/Canada time zones (e.g., evening shifts in Pakistan to align with North American business hours).</li></ul>Work Environment<ul><li>Remote Role: Based in Pakistan, managing a remote team of CSRs, with regular virtual communication with USA/Canada teams.</li><li>Tools Provided: Access to CRM software, communication platforms (e.g., Slack, Zoom), and training resources.</li><li>Schedule:</li><li>( 7 PM&ndash;2 AM PKT).</li></ul>Key Responsibilities<ul><li>Team Leadership: Supervise, train, and mentor a team of Pakistan-based CSRs to deliver high-quality customer service to USA and Canada customers, ensuring adherence to brand standards.</li><li>Customer Interaction Management: Oversee handling of customer inquiries, complaints, and order issues (e.g., sizing, returns, shipping) for knitted apparel, ensuring timely and effective resolutions.</li><li>Process Optimization: Develop and implement customer service policies, procedures, and KPIs tailored to the garment retail industry, focusing on customer satisfaction and retention.</li><li>Escalation Handling: Address escalated customer issues, particularly those involving product quality, delivery delays, or complex returns, maintaining a professional and customer-centric approach.</li><li>Cross-Cultural Communication: Train CSRs to understand and adapt to USA and Canada customer expectations, including cultural nuances, language proficiency, and time zone alignment (e.g., EST, PST).</li><li>Performance Monitoring: Track and analyze team performance metrics (e.g., response time, resolution rate, customer satisfaction scores) and provide regular reports to senior management.</li><li>Technology Utilization: Manage and optimize the use of CRM software, and e-commerce tools to streamline customer interactions and improve efficiency.</li><li>Training and Development: Recruit, onboard, and train new CSRs, fostering a culture of excellence, accountability, and product knowledge specific to knitted apparel (e.g., fabric care, sizing charts).</li><li>Collaboration: Work with USA/Canada-based marketing, sales, and logistics teams to align customer service with business goals, ensuring seamless order fulfillment and customer experiences.</li><li>Compliance and Reporting: Ensure compliance with company policies, data protection regulations (e.g., GDPR for Canada, CCPA for USA), and maintain accurate records of customer interactions.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In personApplication Deadline: 05/09/2025 Expected Start Date: 05/09/2025

Customer Service Manager

Mashreq

<div>
 
 Job Purpose
 
 
 
 
 <ul>
 <li>
 Understand client expectations &amp; deliver finest service delivery.
 </li>
 <li>
 Ensure end-to-end solution to the satisfaction of Corporate client.
 </li>
 <li>
 Engages RM, Product Sales, Operations Partners and other key internal stakeholders to solve client&rsquo;s day to day account &amp; transactional related issue and queries with teh agreed SLA while maintaining highest quality standards
 </li>
 <li>
 Daily interaction and activity coordination with all units of the Bank that contributes direct or indirectly to the business objectives and goals.
 </li>
 <li>
 Coordinate with operations to define resolution / process changes / workflows to improve service levels and document the same.
 </li>
 </ul>
 
 
 
 
 Key result Areas
 
 
 
 
 
 Ensuring SLAs are met and Highest quality standards are ensured
 
 
 Client satisfaction
 
 
 Close Rapport with Business &amp; relevant stakeholders
 
 
 Team player
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 Complete understanding of back office processes vital to structure a seamless solution and appropriate customer service.
 </li>
 <li>
 Ability to analyze root of problems and ability to track problem resolution
 </li>
 <li>
 University graduate preferable with prior experience of min 5 years in Cash , Payments and operations is a must
 </li>
 <li>
 Additional 3 years of experience in Corporate Customer service / client facing role
 </li>
 <li>
 Exceptional communication skills with complete command over spoken and written English. Arabic advantageous
 </li>
 <li>
 CRM knowledge
 </li>
 </ul>
 
 
</div>

Customer Service Manager (Mashreq Global Network Pakistan)

Optimum Advisory

&middot; Provide service and customer support during field visit.&middot; Manage all on-site installation, repair, maintenance works with in the assigned territory and conduct client demonstration when required.&middot; Diagnose errors or technical problems and determine proper solutions.&middot; Produce timely and detailed service report.&middot; Prepare and submit work orders, expense reports and timesheets to the respected department.&middot; Cooperate with technical as well as management team.&middot; Evaluate products accurately for maintenance, warranty, upgrades and other purpose.&middot; Collaborate technical team to resolve technical issues.&middot; Understand customer requirements and recommend the right services.&middot; Understand technical issues effectively and provide technical support to the staff in case of complex issues.&middot; Build positive relationship with customers by providing excellent and outstanding services.&middot; Respond to customer queries timely and effectively.&middot; Prepare and distribute maintenance record, warranty contracts, installation report and other service reports to the After Sales Service Manager.Perform the assigned task on time and always follow the policies and procedures of the company while doing those assigned task.Requirements:&middot; Provide service and customer support during field visit.&middot; Manage all on-site installation, repair, maintenance works with in the assigned territory and conduct client demonstration when required.&middot; Diagnose errors or technical problems and determine proper solutions.&middot; Produce timely and detailed service report.&middot; Prepare and submit work orders, expense reports and timesheets to the respected department.&middot; Cooperate with technical as well as management team.&middot; Evaluate products accurately for maintenance, warranty, upgrades and other purpose.&middot; Collaborate technical team to resolve technical issues.&middot; Understand customer requirements and recommend the right services.&middot; Understand technical issues effectively and provide technical support to the staff in case of complex issues.&middot; Build positive relationship with customers by providing excellent and outstanding services.&middot; Respond to customer queries timely and effectively.&middot; Prepare and distribute maintenance record, warranty contracts, installation report and other service reports to the After Sales Service Manager.Perform the assigned task on time and always follow the policies and procedures of the company while doing those assigned task.Requirements: Education: B-Tech/DAE (Preferably in Mechanical/Electrical)Experience: Fresh.Salary: Rs 85,000Location: Korangi Industrial Park Area.Job Type: Full-timeWork Location: In person

Service Coordinator (SOLAR INDUSTRY)

Explore 1247+ Customer services manager in Karachi this September. Find roles across top companies and apply now to boost your career.