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customer services specialist

Curium Pharmaceuticals

<div><div><p><b>About Curium</b></p>
</div>
<div><p>Curium is the world&rsquo;s largest nuclear medicine company with more than a century of industry experience. We develop, manufacture and distribute world-class radiopharmaceutical products to help patients around the globe. Our proven heritage combined with a pioneering approach are the hallmarks to deliver innovation, excellence and unparalleled service.</p></div><div><br>
<p>
</p></div><div><p>With manufacturing facilities across Europe and the United States, Curium delivers SPECT, PET and therapeutic radiopharmaceutical solutions for life-threatening diseases to over 14 million patients annually. The name &lsquo;Curium&rsquo; honors the legacy of pioneering radioactive researchers Marie and Pierre Curie, after whom the radioactive element curium was named and emphasizes our focus on nuclear medicine. The tagline &lsquo;Life Forward&rsquo; represents our commitment to securing a brighter future for all those we serve: An enhanced quality of care for our patients. A trusted partner to our customers. A supportive employer to our valued team.</p>
</div><div><div><div><h2 class="jobSectionHeader"><b>
Summary of Position</b></h2></div><p></p><div><br>
<p>
We are looking for a Customer Service Specialist<b> </b>who will be responsible for managing the end-to-end order process, ensuring customer satisfaction, and maintaining seamless coordination between internal teams and external partners. This role requires a detail-oriented professional with strong analytical and communication skills, capable of supporting process improvements and contributing to operational excellence within the Customer Service organization.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Essential Functions</b></h2></div><p></p><div><br>
<ul>
<li>Reviewing customer requests and entering appropriate orders into the system, ensuring price and detail accuracy</li>
<li>Identifying missing or incorrect orders after order collection and communicating with customers accordingly</li>
<li>Monitoring the alignment of incoming orders with the forecast and analyzing any discrepancies</li>
<li>Detecting orders that do not comply with distributor agreements and issuing necessary notifications</li>
<li>Conducting consolidated checks after order entries and preparing related reports</li>
<li>Updating customer master data and supporting segmentation activities</li>
<li>Leading quality and supply processes</li>
<li>Measuring and improving service quality</li>
<li>Developing and implementing process improvement projects</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Requirements</b></h2></div><p></p><div><br>
<ul>
<li>Experience in B2C, B2B, and Intercompany account management</li>
<li>Proven experience in order management, data control, and reporting</li>
<li>Knowledge of distributor agreements and customer contracts</li>
<li>Strong customer-oriented communication and problem-solving skills</li>
<li>Team player with strong coordination abilities</li>
<li>Bachelor&rsquo;s degree or higher in a relevant field</li>
<li>Minimum of 4 years of experience in Customer Service (CS)</li>
<li>Proficient in MS Office applications</li>
<li>Good command of written and spoken English</li>
<li>Resident in Istanbul</li>
</ul>
<p><b>Key Competencies</b></p>
<ul>
<li>Attention to detail and error prevention</li>
<li>Analytical thinking and process tracking</li>
<li>Customer communication and relationship management</li>
<li>Time management and prioritization</li>
<li>Collaboration and coordination (with CS and DT teams)</li>
</ul></div></div></div><div>
<div><p><b>Disclaimer</b></p>
</div>
<div><p>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.</p></div></div><br>
<p>
</p><div><div><p><b>Equal Opportunity Employer</b></p>
</div>
<div><p>Curium is an equal opportunity employer and believes everyone deserves respect, dignity and equality. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</p></div></div></div>

Customer Services Specialist

Apple

<p>Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.<br>
<br>
As a Specialist, you build brand loyalty and create owners of Apple products and services. You&rsquo;re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers&rsquo; needs, customizing recommendations to enrich their lives.<br>
<br>
<b>Description</b><br>
Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.<br>
<br>
Understand and proactively stay up to date on Apple&rsquo;s products, services, purchase options, and Product Zone sales processes.<br>
<br>
Support your peers throughout the store as needed by sharing knowledge about Apple&rsquo;s products, services, and purchase options, and assist in offering ownership opportunities.<br>
<br>
Maintain accuracy and follow guidance.<br>
<br>
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.<br>
<br>
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn.<br>
<br>
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities.<br>
<br>
<b>Preferred Qualifications</b><br>
You can:<br>
Demonstrate knowledge of Apple products and services.
<br>
Personalize solutions based on customer needs, and effectively communicate them.<br>
Work in a fast-paced environment, often supporting multiple customers at the same time.<br>
Work in a team environment, demonstrating shared responsibility and accountability with other team members.<br>
Be curious and open to learning from others and helping each other grow.<br>
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.<br>
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values.<br>
<br>
<b>Minimum Qualifications</b><br>
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.<br>
You should also be proficient in the local language, both written and spoken.<br>
<br>
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.</p>

Uzman

Adecco

<div>
 <p>
  <strong>
   <em>
    The Adecco Group is a leading human resources solutions company operating in more than 60 countries and employing millions of people every day. Listed on the Fortune Global 500 list, The Adecco Group creates better job opportunities with its 34,000 employees by emphasizing inclusivity and collaboration. Headquartered in Zurich, Switzerland, The Adecco Group AG is listed on the SIX Swiss Exchange and has been named one of the &ldquo;World&rsquo;s Best Workplaces&rsquo; &rdquo; by Great Place to Work&reg;.
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We are looking for a Sales Support Specialist for our client, whom we provide consultancy services to.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    QUALIFICATIONS
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Graduated from universities with a degree in Business Administration, Marketing, Sales, Communication, or related fields
  </li>
  <li>
   Minimum of 1 year of experience in sales support, administrative affairs, or marketing
  </li>
  <li>
   Proficient in using CRM systems and MS Office programs (especially Excel and PowerPoint)
  </li>
  <li>
   Excellent command of English (both written and spoken); able to communicate directly with international offices
  </li>
  <li>
   Strong communication skills, customer-oriented, detail-oriented, with well-developed planning and organizational abilities
  </li>
  <li>
   A good team player, capable of handling multiple tasks simultaneously
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    JOB DESCRIPTION
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Act as the first point of contact for sales engineers and customers; manage quotation preparation, order tracking, pricing, and customer registration processes
  </li>
  <li>
   Ensure customer data (e.g., delivery dates,) is accurate and up to date
  </li>
  <li>
   Provide reporting and analysis support to the sales team
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Adecco is a private employment agency under Turkey Employment Organization's authorization 554 license number 10.11.2022.
  </strong>
 </p>
 <p>
  <strong>
   Adecco, &Idot;&scedil;kur'un denetiminde 10.11.2022 tarihli 554 No'lu lisans sahibi &ouml;zel istihdam b&uuml;rosudur.
  </strong>
 </p>
</div>


Sales Support Specialist (US Working Hours)

Bundy Baking Solutions

<div><h1 class="jobSectionHeader"><b>Yurt İ&ccedil;i Satış Temsilcisi &ndash; T&uuml;rkiye</b></h1>
<div><b>Lokasyon:</b> B&uuml;y&uuml;k&ccedil;ekmece, İstanbul, T&uuml;rkiye</div>
<div><b>Şirket: </b>American Pan &ndash; Turbel</div><br>
<div></div>
<div></div><div><b>Şirket Hakkında</b></div>
<div>American Pan, end&uuml;striyel ve butik fırınlara y&ouml;nelik ekipman &ccedil;&ouml;z&uuml;mleri sunan k&uuml;resel bir liderdir. T&uuml;rkiye&rsquo;de Turbel operasyonlarımız aracılığıyla ekmek ve kek sekt&ouml;r&uuml;n&uuml;n &ouml;nemli oyuncularıyla yakın iş birliği i&ccedil;inde &ccedil;alışıyor; global standartları g&uuml;&ccedil;l&uuml; yerel pazar deneyimiyle birleştiriyoruz.</div><br>
<div></div>
<div></div><div><b>Pozisyon &Ouml;zeti</b></div>
<div>T&uuml;rkiye pazarındaki satış faaliyetlerimizi g&uuml;&ccedil;lendirmek amacıyla <b>Yurt İ&ccedil;i Satış Temsilcisi (Uzman / Uzman Yardımcısı seviyesinde)</b> arıyoruz.</div>
<div></div><div>İdeal adayın gıda sekt&ouml;r&uuml;nde <b>(tercihen ekmek ve kek ekosisteminde)</b> satış deneyimine sahip olması, m&uuml;şteri ilişkileri y&ouml;netiminde g&uuml;&ccedil;l&uuml; olması, yeni iş fırsatlarını belirleyebilmesi ve global bir markayı yerel pazarda profesyonel şekilde temsil edebilmesi beklenmektedir</div>
<div></div><div><b>Temel Sorumluluklar</b></div>
<ul><li>Sorumlu olunan b&ouml;lgelerde ve m&uuml;şteri portf&ouml;y&uuml;nde yurt i&ccedil;i satış faaliyetlerini y&ouml;netmek ve geliştirmek</li>
<li>Ekmek, fırıncılık ve kek sekt&ouml;r&uuml;ndeki m&uuml;şterilerle g&uuml;&ccedil;l&uuml; ilişkiler kurmak ve s&uuml;rd&uuml;rmek</li>
<li>Yeni satış fırsatlarını belirlemek ve m&uuml;şteri portf&ouml;y&uuml;n&uuml; genişletmek</li>
<li>D&uuml;zenli m&uuml;şteri ziyaretleri ger&ccedil;ekleştirerek uzun vadeli iş ortaklıkları kurmak</li>
<li>Satış tekliflerinin hazırlanmasına destek olmak, siparişlerin takibini yapmak ve u&ccedil;tan uca satış s&uuml;recinin t&uuml;m aşamalarına destek vermek</li>
<li>M&uuml;şteri memnuniyetini sağlamak amacıyla &uuml;retim, planlama ve teknik ekiplerle yakın iş birliği i&ccedil;inde &ccedil;alışmak</li>
<li>Şirketi yerel pazarda profesyonel şekilde temsil etmek</li>
</ul><div><b>Nitelikler ve Gereklilikler</b></div>
<ul><li>Gıda sekt&ouml;r&uuml;nde satış deneyimi</li>
<li>Tercihen aşağıdaki alanlarda faaliyet g&ouml;steren şirketlerde deneyim:
<ul><li>Maya &uuml;reticileri</li>
<li>Fırıncılık katkı maddeleri / ekmek geliştirici &uuml;reticileri</li>
<li>Un &uuml;reticileri veya ekmek ve kek sekt&ouml;r&uuml;ne tedarik sağlayan firmalar</li>
</ul></li><li>Fırınlar, end&uuml;striyel &uuml;reticiler veya gıda &uuml;reticilerine &uuml;r&uuml;n / &ccedil;&ouml;z&uuml;m satışı deneyimi</li>
<li>Tercihen <b>Gıda M&uuml;hendisliği veya ilgili b&ouml;l&uuml;mlerden mezun</b></li>
<li>Uzman veya Uzman Yardımcısı seviyesinde iş deneyimi</li>
<li>Seyahat engeli bulunmayan</li>
<li>Ge&ccedil;erli s&uuml;r&uuml;c&uuml; belgesi ve aktif ara&ccedil; kullanımı</li>
<li>Tercihen iyi seviyede İngilizce</li>
<li>G&uuml;&ccedil;l&uuml; iletişim, m&uuml;zakere ve ilişki y&ouml;netimi becerileri</li>
</ul>
<div></div><div><b>Sunduğumuz İmkanlar</b></div>
<ul><li>Fırıncılık sekt&ouml;r&uuml;nde global bir marka ile &ccedil;alışma fırsatı</li>
<li>Pazarla yoğun etkileşim i&ccedil;eren dinamik bir satış rol&uuml;</li>
<li>Rekabet&ccedil;i &uuml;cret ve performans bazlı prim sistemi</li>
<li>Profesyonel ve uluslararası &ccedil;alışma k&uuml;lt&uuml;r&uuml;</li>
<li>Uzun vadeli kariyer gelişim fırsatları</li>
</ul><div><b>Eşit Fırsat İlkesi</b></div>
<div></div><div>American Pan eşit fırsat sunan bir işverendir. &Ccedil;eşitliliğe değer verir ve t&uuml;m &ccedil;alışanlar i&ccedil;in kapsayıcı bir &ccedil;alışma ortamı oluşturmayı taahh&uuml;t eder.</div>
<div></div><div><h1 class="jobSectionHeader"><b>Domestic Sales Representative &ndash; Turkey</b></h1>
<div><b>Location:</b> B&uuml;y&uuml;k&ccedil;ekmece, Istanbul, Turkey</div>
<div><b>Company: </b>American Pan &ndash; Turbel</div><br>
<div></div>
<div></div><div><b>About the Company</b></div>
<div>American Pan is a global leader in baking equipment solutions, serving both industrial and artisan bakeries worldwide. Through our operations in Turkey under Turbel, we work closely with key players in the bread and cake industries, combining global standards with strong local market expertise.</div>
<div></div><div><b>Position Summary</b></div>
<div>To strengthen our sales activities in the Turkish market, we are seeking a <b>Domestic Sales Representative</b> (Specialist / Assistant Specialist level).</div>
<div></div><div>The ideal candidate will have hands-on sales experience in the food industry <b>(preferably within the bread and cake ecosystem)</b>, strong customer relationship management skills, the ability to identify new business opportunities, and the capability to professionally represent a global brand in the domestic market.</div>
<div></div><div><b>Key Responsibilities</b></div>
<ul><li>Manage and develop domestic sales activities within the assigned regions and customer portfolio</li>
<li>Build and maintain strong relationships with customers in the bread, bakery, and cake sectors</li>
<li>Identify new sales opportunities and actively expand the customer base</li>
<li>Conduct regular customer visits and maintain long-term business partnerships</li>
<li>Help on sales quotations, follow up on orders, and support the full sales cycle end-to-end</li>
<li>Collaborate closely with production, planning, and technical teams to ensure customer satisfaction</li>
<li>Professionally represent the company in the local market</li>
</ul><div><b>Qualifications &amp; Requirements</b></div>
<ul><li>Proven sales experience in the food industry</li>
<li>Preferably experienced in companies operating in the following areas:
<ul><li>Yeast manufacturers</li>
<li>Bakery and bread improver/additive companies</li>
<li>Flour producers or suppliers serving the bread &amp; cake industries</li>
</ul></li><li>Experience in selling products or solutions to bakeries, industrial producers, or related food manufacturers</li>
<li>Preferably a graduate of <b>Food Engineering or a related field</b></li>
<li>Professional experience at Specialist or Assistant Specialist level</li>
<li>No travel restrictions</li>
<li>Valid driver&rsquo;s license and active driving ability</li>
<li>Preferably good command of English</li>
<li>Strong communication, negotiation, and relationship management skills</li>
</ul><div><b>What We Offer</b></div>
<ul><li>Opportunity to work with a global brand in the baking industry</li>
<li>A dynamic sales role with strong market interaction</li>
<li>Competitive salary and performance-based bonus scheme</li>
<li>Professional and international working culture</li>
<li>Long-term career development opportunities</li>
</ul><div><b>Equal Opportunity Statement</b></div>
<div></div><div>American Pan is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.</div>
<div>#IND123</div></div></div>

Yurt İçi Satış Temsilcisi - Sales

Danfoss

<div><div>Job Description
<div><div><div><div>Job Title: Sales Operations Specialist
</div></div></div></div><div><div><div><div>Req ID: 48115
</div></div></div></div><div><div><div><div>Job Location (Short): Istanbul, TUR
</div></div></div></div><div><div><div><div>Employment Type: Full Time
</div></div></div></div><div><div><div><div>Segment: Danfoss Power Solutions Segment
</div></div></div></div><div><div><div><div>Job Category: Sales
</div></div></div></div><div><div><div><div>Work Location Type: On-site
</div></div></div></div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>The Impact You'll Make
</b></h2></div><div><p>Danfoss Power Solutions is looking for a Sales Operations Specialist to join our team based in Istanbul. The successful candidate will be responsible for providing commercial support such as order management, price checking, order clearing, compliance, complaint handling, delivery coordination and invoicing.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>What You&rsquo;ll Be Doing
</b></h2></div><div><p>Responsibilities for this position include, but are not limited to, the following. Manage export related activities as appropriate Act as a liaison between the customer and the factory, proactively communicating with external customers in a timely manner regarding order verification, order and shipment status Also communicate with the factory to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests Communicate proactively and in a timely manner with external customers regarding order status requests Accept and process sales order schedules and individual orders in accordance with established business rules Promote customer satisfaction and achieve cycle time reduction through team based problem solving Act proactively to understand and resolve customer needs and identify solutions to non standard tasks/requests
</p></div></div><div><div><h2 class="jobSectionHeader"><b>What We're Looking For
</b></h2></div><div><p>At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization. The ideal candidate possesses these skills.
</p><div><ul><li>Bachelor's degree from an accredited institution
</li><li>3-4 years experience in order/export management
</li><li>Customer-oriented
</li><li>Organizational and time management skills
</li><li>Native Turkish, fluent in English
</li>No military obligation<br>
<li>
</li></ul></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>What You'll Get from Us<br>
</b></h2></div><p></p><div><div><ul><li>We promote from within and support your learning with mentoring, training, and access to global opportunities.
</li></ul><ul><li>You&rsquo;ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
</li></ul><ul><li>We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
</li></ul><ul><li>You&rsquo;ll receive benefits, annual bonus, paid vacation, personal insurance and more. These vary by country and contract, but they&rsquo;re worth asking about&mdash;we think they&rsquo;re pretty great.
</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>Ready to Make a Difference?<br>
</b></h2></div><p></p><div><p>If this role excites you, we&rsquo;d love to hear from you! to start the conversation and learn more about where your career can go with us.<br>
</p><p></p><p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
</p></div></div></div></div></div></div></div></div><div></div><div>Information at a Glance<div><div><br>
</div></div><p></p><div><div><p>Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
</p><p>Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
</p><p>Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.<br>
</p></div></div><p></p><div><div><p>Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
</p><p>Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
</p><p>Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.</p></div></div></div></div><div></div>

Sales Operations Specialist

Fresenius Medical Care

<div></div><div><div><div><p>Open to applicants throughout EMEA
</p><p></p><p>The successful applicant for this position <b>must have</b></p><ul><li><p><b>
English language proficiency
</b></p></li><li><p><b>Turkish Language proficiency </b>+ one more language - any of these languages is a plus (Italian, French, Spanish, Portuguese)</p></li></ul><p></p><p><b>
Fresenius core values:</b></p></div><div><div><div><div><p>
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.</p></div></div></div></div><p></p><p><b>
PURPOSE AND SCOPE:</b></p><p>
As the HR Shared Service Quality Assurance Senior Specialist, you will play a critical role in ensuring the delivery of high-quality HR services across various channels, including case management, calls, chats, and other operational processes. You will be responsible for monitoring, evaluating, and continuously improving service quality standards to enhance the overall employee experience. The ideal candidate will have a keen eye for detail, strong analytical skills, and a passion for driving excellence in HR service delivery.</p><p>
This is an Individual contributor role with global scope and focus primarily on France &amp; Italy and support occasionally other EMEA Countries and team as and when required, will manage Quality Assurance &amp; Continuous Improvement for the HR Services.<br>
Fluency in Turkish and English language &ndash; reading, writing and speaking is a must, other language (Italian, French, Portuguese, Spanish) knowledge would be an added advantage<br>
Work location: any EMEA Country</p><p></p><p><b>
PRINCIPAL DUTIES AND RESPONSIBILITIES:</b></p><p>
Quality Assurance Audits:</p><ul><li>
Conduct regular quality assurance audits of HR services, including case management, phone calls, online chats, and other operational processes.</li><li>
Evaluate the accuracy, completeness, and compliance of service delivery against established standards and procedures. Monitor the quality and accuracy of HR data, documentation, and transactions to identify discrepancies, reduce errors, or gaps.</li><li>
Identify areas for improvement and provide actionable feedback to ESC representatives.</li><li>
Monitor key performance indicators (KPIs) related to service quality and efficiency.</li><li>
Analyse audit findings to identify trends, root causes of errors, and areas for process improvement. Collaborate with HR teams to establish ongoing monitoring mechanisms to track actions undertaken to drive improvement following governance methods.</li><li>
Identify trends, patterns, and provide HR Services teams with training, guidance, and support to continuously improve service delivery quality for enhancing service delivery and operational effectiveness.</li><li>
Deliver QA training sessions and workshops to ESC supervisors on quality assurance best practices and standards, as and when required.</li><li>
Provide ongoing coaching and support to ensure adherence to quality standards and continuous skill development.</li></ul><p></p><p>
Results Analysis and Reporting:</p><ul><li>
Prepare reports and presentations summarizing audit findings, compliance metrics, and recommendations for management review.</li><li>
Communicate insights and actionable recommendations with stakeholders, ensuring transparency and accountability.</li><li>
Compile audit findings and performance metrics into comprehensive reports for management review.</li></ul><p></p><p>
Root Cause Analysis (RCA) and Action Planning:</p><ul><li>
Schedule RCA sessions with respective stakeholder to identify the root causes of identified deviations.</li><li>
Formulate action plans collaboratively with HR Hub teams to address identified issues and drive continuous improvement.</li></ul><p></p><p>
Continuous Improvement Initiatives:</p><ul><li>
Collaborate with ESC stakeholders to drive process improvement initiatives based on QA findings and feedback.</li><li>
Participate in cross-functional teams discussions to streamline processes, optimize workflows, and enhance the overall customer experience.</li></ul><p></p><p>
Audit &amp; Compliance.</p><ul><li>
Support for any QA related audits / reviews requirements independently under minimum guidance</li><li>
Support for the internal audit process, closing recommendations, and ensure that the HR Operations Hub teams follow the obligations of HR compliances.</li></ul><p></p><p><b>
EDUCATION AND REQUIRED CREDENTIALS:</b></p><ul><li>
Degree with focus on Human Resources or Business Administration</li><li>
5-7 years&rsquo; experience in different HR functional areas ideally in HR operations or shared service roles in a global environment.</li></ul><p></p><p><b>
EXPERIENCE AND SKILLS</b>:</p><ul><li>
Proven experience in quality assurance, auditing, or process improvement within a shared services environment, preferably in HR.</li><li>
Strong understanding of HR processes and best practices, including case management, employee inquiries, and transactional services.</li><li>
Excellent analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations.</li><li>
Exceptional attention to detail and accuracy in evaluating service quality and compliance.</li><li>
Effective communication skills, both verbal and written, with the ability to collaborative, influencing skills to articulate complex concepts and provide constructive feedback.</li><li>
Proficiency in using HRIS, ticketing systems, and other relevant software applications.</li><li>
Certification in quality management or process improvement methodologies (e.g., Six Sigma, Lean) is a plus.</li><li>
Ability to deal with ambiguity and to operate in a global decentralized environment where system and process are yet to be aligned.</li><li>
Fluency in Turkish and English language &ndash; reading, writing and speaking is a must, other language (Italian, French, Portuguese, Spanish) knowledge would be an added advantage</li></ul></div></div>

Senior Specialist HR Operations Support - Quality Assurance and Continuous Improvement

<div><div><div><div><div>Requisition ID: 24038
</div></div></div></div><div><div><div><div>Job Category: Engineering &amp; Technology
</div></div></div></div><div><div><div><div>Career level: Specialist
</div></div></div></div><div><div><div><div>Contract type: Permanent
</div></div></div></div><div><div><div><div>Location:
Istanbul, TR<br>
</div></div></div></div><p></p><p><i>Do you thrive at the intersection of engineering and quality? Are you looking for an opportunity where your technical skills can support customers across the region?</i></p>
<p><i>
Join us as&hellip;.</i></p><br>
<p></p>
<p><b>
Application Engineer &amp; Quality Manager (Turkey) &ndash; Industrial Sales South Europe &amp; Turkey</b></p><br>
<p></p>
<p><i>
&hellip;to improve customer support in Turkey and promote ongoing enhancement of processes across South Europe and Turkey.</i></p><br>
<p></p>
<p>
This hybrid position blends strategic quality oversight with practical technical assistance to secure operational excellence and the best use of our products and solutions for customers. You will work inside an active, customer-focused Sales Unit and collaborate daily with teams across Europe &amp; Africa (mainly Italy, Portugal &amp; Spain). You will act as a technical interface with customers, ensuring reliable engineering support and product application quality, while coordinating Quality Management System activities.</p><br>
<p></p>
<p><b>
Key Responsibilities</b></p>
<ul>
<li>Gather customer requirements and provide engineering recommendations;</li>
<li>Support product validation, performance analysis, and failure investigations;</li>
<li>Conduct technical discussions, projects &amp; training with customers;</li>
<li>Collaborate closely with Sales, Customer Service, R&amp;D, and Engineering teams within SKF;</li>
<li>Maintain and improve the QMS;</li>
<li>Track Quality &amp; Business KPIs and implement corrective &amp; preventive actions;</li>
<li>Manage internal and external audits; ensure ISO 9001 and internal compliance;</li>
<li>Manage customer complaints; perform structured RCA (8D, 5 Why);</li>
<li>Ensure Sales Process simplification &amp; standardization;</li></ul><br>
<p><br>
<b>Qualifications</b></p>
<ul>
<li>Degree in Mechanical, Industrial, Materials Engineering;</li>
<li>Demonstrated experience interpreting technical drawings and specifications;</li>
<li>Some years of experience as Quality Engineer, Application Engineering, Technical Support, or similar technical roles in a manufacturing industry.</li>
<li>Experience with QMS/ISO 9001, Six Sigma and root-cause tools (RCA, 8D, 5 Why);</li>
<li>Well-developed analytical and problem-solving skills and clear communication abilities;</li>
<li>Ability to work cross-functionally and manage multiple priorities;</li>
<li>Proficiency in English, both written and spoken; fluent Turkish;</li>
<li>Willingness to travel within Turkey and across South Europe (Italy &amp; Spain).</li></ul><br>
<p></p>
<p><i>
SKF is committed to creating a diverse environment, and we firmly believe that a diverse workforce is essential for our continued success. Therefore, we only focus on your experience, skills, and potential. Come as you are &ndash; just be yourself. #weareSKF</i></p><br>
<p></p>
<p><b>
Some additional information</b><br>
This position will be located in Istanbul, Turkey, on local contract.</p>
<p>
You will directly report to the Application Engineering SET &amp; Service Delivery Italy, who is located in Italy and functionally to the Sustainability &amp; Quality SET Manager</p>
<p>
For questions regarding the recruitment process, please contact Simona Collino, Recruiter Expert Europe &amp; Africa, at simona.collino@skf.com. <i>Please note that we can't accept applications via email.</i></p><br>
<p></p>
<p><i>
At SKF, we are committed to promoting fairness and inclusivity throughout our recruitment process. To achieve this, we may include assessments and verify the information in your application in compliance with country-specific laws and regulations.</i></p><p></p><p><br>
<b>
Is this you?</b></p>
<p>
If the answer is yes, submit your application no later than <b>February, 25 2026</b>. <i>Candidates will hear from us shortly after the final application date.</i></p></div>

Application Engineer & Quality Manager Turkey

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