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sr. service desk specialist

customer services specialist

ibex. Pakistan

<div>
 The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
 
 
 
 Qualifications
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Why should you join us?
 
 
 
 
 Skills
 
 
 
 You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
 
 
 <ul>
 <li>
 Critical Thinking
 </li>
 <li>
 Time Management
 </li>
 <li>
 Specialist Focus
 </li>
 <li>
 Organizing
 </li>
 <li>
 Priority Setting
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Professional Composure
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 What You Can Expect After Applying?
 
 
 
 Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
 </li>
 <li>
 Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through phone call
 </li>
 <li>
 Perform successful troubleshoot on customers&rsquo; products and provide accurate and efficient resolutions
 </li>
 <li>
 Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
 </li>
 <li>
 Stay up to date by researching similar product symptoms to provide accurate solutions
 </li>
 <li>
 Ensure compliance with all company policies, procedures, and practices
 </li>
 </ul>
</div>

Customer Services Specialist

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

KUZ TECH (SMC) PVT LTD

<ul><li>Job Title: Customer Service Specialist</li><li>Location: Shahrah-e-Faisal, Karachi</li><li>Job Type: Full-time, On-site, Night Shift</li><li>Salary: 100k to 130k</li></ul>Working Hours:<ul><li>Monday to Friday: 3:00 AM &ndash; 12:00 PM</li><li>Saturday: 3:00 AM &ndash; 8:00 AM</li></ul>About the RoleWe are seeking a proactive and customer-focused Customer Service Specialist to join our fast-growing e-commerce team. The ideal candidate will provide exceptional support to our customers, handle inquiries across multiple channels, and ensure every customer interaction reflects our commitment to excellence.Key Responsibilities:<ul><li>Respond to customer inquiries via email, live chat, and phone calls in a timely and professional manner.</li><li>Resolve customer issues efficiently while maintaining a positive and empathetic approach.</li><li>Monitor customer feedback and suggest improvements to products, services, or processes.</li><li>Handle back-office tasks efficiently.</li><li>Collaborate with cross-functional teams to improve processes and enhance customer satisfaction.</li><li>Uphold company policies while consistently delivering a customer-first experience.</li></ul>Requirements:<ul><li>Education: A-Levels or Bachelor&rsquo;s degree in relevant discipline.</li><li>Experience: 2&ndash;3 years of experience in customer service (preferably in e-commerce)</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving, decision-making, and multitasking skills.</li><li>Ability to handle high-pressure situations with professionalism and patience.</li><li>Familiarity with CRM tools, ticketing systems, or customer service software is a plus.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary</li><li>Paid leaves</li><li>Health insurance</li><li>Overtime pay on gazetted holidays</li><li>Opportunity to work with a fast-growing international e-commerce brand</li><li>Exposure to global industry practices and events</li></ul>Send your CV to hiring@kuz.com.au with the subject line &ldquo;Customer Service Specialist&rdquo;Job Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthApplication Question(s):<ul><li>How many years of customer service experience do you have?</li><li>Do you have prior experience in e-commerce? </li><li>Are you available to work night shifts (3:00 AM &ndash; 12:00 PM, Monday to Friday; 3:00 AM &ndash; 8:00 AM Saturday)?</li><li>Are you comfortable handling customer calls, emails, and live chats daily?</li><li>What is your current salary?</li><li>What is your salary expectation?</li><li>How soon you can join us? (Answer in no of days)</li><li>Have you worked with international clients or customers before?</li></ul>Work Location: In person

Customer Service Specialist

NXTFLIGHT

<div>
 
 
 
 Location:
 
 
 &nbsp;
 
 
 DHA Phase 6 Bukhari Commercial Karachi
 
 
 
 
 Job Type:
 
 
 &nbsp;
 
 
 Full-time
 
 
 
 
 Base Salary + Commission:
 
 
 
 
 About Us:
 
 
 
 
 
 
 NXTFLIGHT
 
 
 and
 
 
 NXTECH SOLUTIONS
 
 
 are dynamic and growing Travel Management and IT services provider dedicated to helping businesses leverage technology to achieve their goals. We're looking for a driven Sales Agent to join our IT SALES and help us expand our client base.
 
 
 
 
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for an Information Technology Sales Specialist based in DHA Phase 6 Karachi South District . The Information Technology Sales Specialist will be responsible for identifying and generating potential leads, building and managing client relationships, and driving sales of IT products and services tailored to the needs of corporate travel management. Key tasks include conducting market research, understanding client requirements, presenting solutions, and ensuring customer satisfaction. Collaboration with internal teams and achieving sales targets will be critical responsibilities.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong skills in IT Sales and a deep understanding of Information Technology products and services
 </li>
 <li>
 Proficiency in Lead Generation and Account Management to identify and nurture potential clients
 </li>
 <li>
 Excellent Communication skills to effectively present solutions and engage with customers
 </li>
 <li>
 Proven ability to meet sales targets and work collaboratively in a team
 </li>
 <li>
 Proficient in using CRM software and other sales-related tools
 </li>
 <li>
 Bachelor's degree in Business, IT, or a related field is preferred
 </li>
 <li>
 Experience in the travel or corporate sales industry is an advantage
 </li>
 </ul>
 
 
 
 
 
 Why Join us?
 
 
 <ul>
 <li>
 
 Uncapped Commission &amp; Competitive Base Salary:
 
 &nbsp;Your effort directly determines your earnings.
 </li>
 <li>
 
 Growth &amp; Development:
 
 &nbsp;Clear career progression into Senior AE, Sales Management, or other roles.
 </li>
 <li>
 
 Top-Tier Tools:
 
 &nbsp;We provide the best technology, marketing support, and lead resources you need to succeed.
 </li>
 <li>
 
 Make an Impact:
 
 &nbsp;See the direct result of your work as you help businesses thrive with better technology.
 </li>
 </ul>
 
 
 
</div>

Information Technology Sales Specialist

Royalstek

<div>
 
 Please apply only if you have proven experience in cold calling and sales. A minimum of 2&ndash;3 years of relevant experience is required for this role.
 
 
 Company Description
 
 
 
 Royalstek is Growing &mdash; And We Want YOU!
 
 
 We&rsquo;re hiring skilled professionals to join our growing team in Karachi.
 
 
 If you&rsquo;re ambitious and passionate about cold calling, sales, lead generation, outreach, or business development, this is your chance to build a real career with us.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Cold Caller Specialist located in Gulshan e Iqbal Karachi. The Cold Caller Specialist will be responsible for generating leads and contacting prospective clients via phone to promote Royalstek&rsquo;s services and convert them into clients.
 
 
 Daily tasks include reaching out to prospective clients, understanding their needs, scheduling meetings or follow-ups, converting leads, and maintaining accurate records of calls and interactions in the CRM system.
 
 
 The role requires strong communication skills, active engagement with potential customers, and the ability to meet or exceed sales targets.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent verbal communication skills and professionalism during phone calls
 </li>
 <li>
 Ability to build relationships with potential clients and address their inquiries confidently
 </li>
 <li>
 Familiarity with CRM tools and proficiency in maintaining accurate records of interactions
 </li>
 <li>
 Proven ability to meet or exceed targets in lead generation or outbound calling
 </li>
 <li>
 Basic knowledge of IT services such as web development, digital marketing, and software solutions is a plus
 </li>
 <li>
 Strong problem-solving skills, time management, and a customer-centric approach
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or a related field is preferred.
 
 </li>
 </ul>
 📩 Apply Now: Send your CV to +92 324 2330329 | career@royalstek.com
</div>

Cold Caller Specialist

HugoBank

<div>Card Operations Specialist is responsible for leading all aspects of day-to-day debit and credit card operations, including issuance, transaction processing, fraud detection, and compliance. The role is responsible for ensuring the efficiency, accuracy, and compliance while contributing to improvements in service delivery and digital payments infrastructure. 
Essential Duties and Responsibilities 
<ul><li><ul>
<li>
Manage end-to-end debit and credit card issuance, ensuring timely delivery, operational efficiency, and seamless transaction processing.</li>
<li>Track and report key performance indicators (KPIs), providing insights to senior management for operational improvements.</li>
<li>Monitor card activity and manage card capturing, blocking/unblocking, and replacements.</li>
<li>Collaborate with product teams to design and customize credit card offerings.</li>
<li>Identify opportunities for operational improvement through digital payment solutions and technological advancements.</li>
<li>Oversee and execute reconciliation, settlement, and other operational support activities during the pilot phase, including account opening, onboarding, KYC, and related operations.</li>
<li>Oversee the resolution of disputes for Visa scheme and 1LINK cards, ensuring compliance with network guidelines and timely resolution of customer issues.</li>
<li>Monitor and resolve disputes, chargebacks, and exception cases, ensuring customer satisfaction and compliance with regulations.</li>
<li>Ensure adherence to payment network regulations (e.g., Visa, MasterCard) and industry standards (e.g., PCI DSS).</li>
<li>Implement effective fraud detection and prevention mechanisms in collaboration with security teams.</li>
<li>Deliver seamless, customer-centric card services and resolve card-related issues promptly to enhance satisfaction.</li>
<li>Collaborate with internal and external stakeholders to align card operations with the bank&rsquo;s strategic objectives.</li>
<li>Handle procurement processes for card-related hardware (e.g., cabinets, printers) and consumables, including raising purchase orders and ensuring timely payment processing.</li>
<li>Manage key third-party vendors and partners ensuring adherence to SLAs and standards.</li>
</ul></li></ul>
Requirements<ul>
<li>
5-10 years experience managing debit and credit card operations in banking or financial services industry.</li>
<li>Strong understanding of banking payments, settlement, card services, payment networks, and regulatory requirements.</li>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in Finance, Business Administration, or a related field.</li></ul></div>

Card Operations Specialist

<div>
 Card Operations Specialist is responsible for leading all aspects of day-to-day debit and credit card operations, including issuance, transaction processing, fraud detection, and compliance. The role is responsible for ensuring the efficiency, accuracy, and compliance while contributing to improvements in service delivery and digital payments infrastructure.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Manage end-to-end debit and credit card issuance, ensuring timely delivery, operational efficiency, and seamless transaction processing
 </li>
 <li>
 Track and report key performance indicators (KPIs), providing insights to senior management for operational improvements
 </li>
 <li>
 Monitor card activity and manage card capturing, blocking/unblocking, and replacements
 </li>
 <li>
 Collaborate with product teams to design and customize credit card offerings
 </li>
 <li>
 Identify opportunities for operational improvement through digital payment solutions and technological advancements
 </li>
 <li>
 Oversee and execute reconciliation, settlement, and other operational support activities during the pilot phase, including account opening, onboarding, KYC, and related operations
 </li>
 <li>
 Oversee the resolution of disputes for Visa scheme and 1LINK cards, ensuring compliance with network guidelines and timely resolution of customer issues
 </li>
 <li>
 Monitor and resolve disputes, chargebacks, and exception cases, ensuring customer satisfaction and compliance with regulations
 </li>
 <li>
 Ensure adherence to payment network regulations (e.g., Visa, MasterCard) and industry standards (e.g., PCI DSS)
 </li>
 <li>
 Implement effective fraud detection and prevention mechanisms in collaboration with security teams
 </li>
 <li>
 Deliver seamless, customer-centric card services and resolve card-related issues promptly to enhance satisfaction
 </li>
 <li>
 Collaborate with internal and external stakeholders to align card operations with the bank's strategic objectives
 </li>
 <li>
 Handle procurement processes for card-related hardware (e.g., cabinets, printers) and consumables, including raising purchase orders and ensuring timely payment processing.
 </li>
 <li>
 Manage key third-party vendors and partners ensuring adherence to SLAs and standards
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5-10 years experience managing debit and credit card operations in banking or financial services industry
 </li>
 <li>
 Strong understanding of banking payments, settlement, card services, payment networks, and regulatory requirements
 </li>
 <li>
 Bachelor's or Master's degree in Finance, Business Administration, or a related field
 </li>
 </ul>
</div>

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Customer Services Specialist

Customer Services Specialist - International

Customer Service Specialist

Information Technology Sales Specialist

Cold Caller Specialist

Card Operations Specialist

Card Operations Specialist