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customer solutions architect

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the &ldquo;platform of platforms&rdquo; vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.
While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.
What you get to do in this role:<ul><li>
Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow</li><li>
Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work</li><li>
Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.</li><li>
Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape</li><li>
Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels</li><li>
Work with architecture development methods, modelling approaches and architecture patterns for integration</li><li>
Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.</li><li>
Provide thought leadership and collaborate with internal ServiceNow business units</li><li>
Identify, lead and contribute to the creation of best practices, white papers, workshops, etc</li></ul> 

Qualifications 
 To be successful in this role you have:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>
Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals</li><li>
Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills</li><li>
An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.</li><li>
Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.</li><li>
10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.</li><li>
A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future.</li><li>
Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms</li><li>
Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment.</li><li>
Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.</li><li>
Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation</li><li>
Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.</li><li>
Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions</li><li>
Experience presenting architecture concepts, designs, and goals to technology leaders and partners</li></ul>
TR21 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Sr Advisory Solution Architect, CRM

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President, Solution Architect, Customer Solutions Center
Key Responsibilities 
 
Enable market strategy
 
<ul><li>Understands overall market strategy, industry trends, and customer needs for all segments in a given geography</li><li>Works with division/market president to prioritize opportunities</li><li>Empowers AMs and BDs to farm and hunt. Supports account planning, opportunity identification, and solutioning for frontline sales</li><li>Meets customers to support important pitches and understand their needs</li><li>Monitor utilization of products and platforms by our customers and take actions accordingly</li></ul>
Leverage Mastercard capabilities to translate market strategy into solutions 
<ul><li>Responsible for compiling of solutions to deliver meaningful value for MA customer base</li><li>Manages the capacity and focus of the Solution Architects (SA), Technical Architects (TA) and Solution Specialists (SS) within the Customer Solutions Center (CSC) to ensure that each prioritized opportunity gets the right level of support it requires</li><li>Builds agile 'squads' for high or moderately complex opportunities/RFPs requiring multiple MA capabilities by staffing with the right resources</li></ul>
o Identifies the right solutions architects, solution specialists and technical architects
 
o Request resources from other customer solutions centers in case of missing expertise for a specific opportunity 
o Invites all enabling functions for support in solutioning in collaboration with AM / BD e.g. legal, finance etc. 
o Drives the approach for enterprise level pricing and supports the SAs in developing the commercial propositions for complex solutions 
<ul><li>Tracks performance of agile 'squads' as well as resources in the Customer Solutions Center. Takes necessary actions to improve performance
</li><li>Supports the integration of acquired capabilities into the customer solutions center and supports the responsible parties with rollout planning of the acquired capabilities into the given geography</li><li>Identifies gaps and requires additional investment in the customer solutions center based on evolving market needs &ndash; in collaboration with the relevant market heads</li></ul>
Enable knowledge and best practice sharing: 
<ul><li>Provides market intelligence and requirements to regional Product Management and Product Development teams along with their associated product specialists</li><li>Understands new products &amp; capabilities working together with solution specialists to ensure that information is shared and utilized across all customer solutions center resources</li><li>Helps market development / segment heads with market intelligence and insights on demand for specific solutions across their segments</li><li>Shares best practices with other CSCs within and across the region to drive better customer experience and more relevant solutions</li></ul> 
Required Skills 
<ul><li>Strong understanding of industry trends and market intelligence
</li><li>Good understanding of product technology and APIs</li><li>Good understanding of regionally relevant MA products, services, and solutions</li><li>Ability to link market developments to implications on MA products and services</li><li>Strong analytical and financial understanding
</li><li>Proven ability to influence and motivate others to achieve objectives
</li><li>High energy, strong people leadership, experience in leading diverse and cross functional teams</li><li>Strong interpersonal skills - the ability to build rapport and credibility quickly across functions</li><li>Strong negotiation skills with a proven track record in delivering commercial performance</li><li>Exceptional stakeholder management skills</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Vice President, Solution Architect, Customer Solutions Center

Cisco

<div></div><div><div>Meet the Team</div>
Are you looking to be part of an innovative and dynamic team? Why not join the Europe, Middle East &amp; Africa Service Provider team at Cisco? There has never been a better time than now to be a part of the Service Provider (SP) industry. In recent years, we have witnessed the acceleration of the digital economy. The role of SPs has never been more important in keeping organizations and customers connected. SPs have demonstrated resilience by quickly adapting to sudden shifts in demand and will continue to be the backbone of emerging societies, markets, and industries. Moving forward, they will evolve their strategies to meet shifting customer needs and expectations, providing secure, resilient, balanced, and reliably connected purpose-centric ecosystems. Join us and be part of an incredible team where you can help build the bridge to possible.
As a Solutions Engineer at Cisco, you will work closely with the Service Provider Sales team to identify customer needs, demonstrate Cisco solutions, and design tailored products that drive digital transformation. You will provide expert technical guidance focused on customer success and aligned outcomes, while enjoying the flexibility to manage your work in a way that delivers the best results for both customers and your team. This role combines technical expertise with strong communication to connect customer business drivers to Cisco solutions effectively.
Your Impact:
<ul><li>Gain access to the broad range of Cisco technologies and applications across the Service Provider market.</li>
<li>Direct account and partner responsibilities, staying informed about competitive solutions, products and services.</li>
<li>Provide technical and sales support withing your assigned territory, delivering compelling technical presentations to customers, partners and prospects.</li>
<li>Assist in developing formal technical sales plans and proposals for key opportunities.</li>
<li>Lead pre-sale activities such as quoting, network design, technical and financial proposals, and pre-sale testing, etc.</li>
<li>Demonstrate expertise in cross-architectural solutions spanning Service Provider Routing, Service Provider Mobility, Cloud Compute, Data Center Routing and Switching, Security, Automation and more.</li>
<li>Alongside your technical skills, you will continuously learn and stay current on networking trends to drive customer success and innovation.</li>
</ul>Minimum Qualifications
<ul><li>Cloud Infrastructure Design and Deployment: Demonstrated ability to design, architect, and deploy scalable cloud solutions using Cisco cloud technologies and hybrid cloud architectures, ensuring seamless integration with existing data center environments.</li>
<li>Cisco Secure AI Factory Expertise Proficient in proposing, designing, and implementing Cisco Secure AI Factory solutions, including AI-ready data center infrastructure, security-first architecture, and AI software platforms, to accelerate enterprise AI adoption and secure AI workloads.</li>
<li>Data Center Networking and Compute Solutions Skilled in configuring and managing Cisco data center networking products such as Nexus 9000 Series switches, ACI, UCS compute platforms, Intersight (or equivalent competitor products) GPU, Storage to deliver high-performance, scalable, and secure data center environments.</li>
<li>Thorough expert of protocols like VOQ, VDC, VPC, FABRIC PATH, VXLAN, OTV, SAN, VSA; FCIP, FCOE, N1000V, ROCv2.</li>
<li>Have software programming skills and its usage with Cisco APIs.</li>
<li>Knowledge and understanding of Software Automation evolution, Micro-Services architecture, and Container networking.</li>
<li>5+ years of shown success in designing end-to-end enterprise network.</li>
</ul>Preferred Qualifications
<ul><li>CCIE DC certification, Cisco Devnet, Microsoft Azure certification, Google Cloud certification, AWS certification or equivalent is preferred.</li>
<li>Presales experience working with telecom/service provider customers.</li>
<li>Strong understanding of adjacent technologies/architecture such as Service provider networking, Security, Enterprise routing and switching, collaboration, Mobility.</li>
<li>Skilled in understanding the customers&rsquo; business drivers and aligning these to Cisco solutions.</li>
<li>Negotiation skills to craft solutions that are beneficial to our customers and Cisco.</li>
<li>Have hands on experience in routing and switching products.</li>
<li>Capabilities to lead a group of people with various technical background.</li>
<li>Fluency in Arabic language.</li></ul>
Why Cisco?
At Cisco, we&rsquo;re revolutionizing how data and infrastructure connect and protect organizations in the AI era &ndash; and beyond. We&rsquo;ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put &ndash; we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you&rsquo;ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.</div>
 <div>Message to applicants applying to work in the U.S. and/or Canada: 
 
<div>When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.</div>
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco&rsquo;s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco&rsquo;s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.</div>

Solutions Engineer for KSA Communication Service Provider customers, Cloud and AI infrastructure technologies

KONE

<div>
 
 Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
 
 
 
 
 
 It's time to make a move. Join our flow.
 
 
 
 
 We have an exciting opportunity for an energetic and enthusiastic CSE Design Engineer who provides technical expertise to the sales team, translating customer requirements into optimal KONE solutions. As part of the KONE early engagement team, the CSE Design Engineer, Solution ensures that KONE tender layouts and specifications are integrated into the customer's building specifications. This role involves reading and analyzing customer drawings, preparing 2D and 3D shop drawings for customer approval, and initiating manufacturing orders. Additionally, the CSE Design Engineer ensures that the final KONE drawings align with customer IFC drawings and SL layout drawings.
 
 
 
 
 What will you do?
 
 
 
 
 
 Customer:
 
 
 
 <ul>
 <li>
 Responsible for reading and sorting received customer drawings, raising any RFI needed if there is a conflict between these drawings and other KONE commitments.
 </li>
 <li>
 Responsible for creating the layout drawings either in 2D or 3D. the output should match with customer document control procedure and KONE KOS standard.
 
 
 </li>
 </ul>
 
 Collaboration with sales:
 
 
 
 <ul>
 <li>
 Responsible for finding optimal technical solutions to meet the customer&rsquo;s needs for non-standard.
 </li>
 <li>
 Ensures clarity on the solution&rsquo;s scope, including KONE and possible third-party offerings
 </li>
 <li>
 Participates in customer meetings and answers customers&rsquo; technical questions when needed
 </li>
 <li>
 Selects the correct product platform on which to make the offering
 </li>
 <li>
 Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc.
 
 
 </li>
 </ul>
 
 General responsibilities:
 
 
 
 <ul>
 <li>
 Participates in product and new services release information-sharing sessions
 </li>
 <li>
 Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs
 </li>
 <li>
 Offers input to the product offering management about customization, standardization and interface requirements for the portfolio
 </li>
 <li>
 Contribution to the Customer Solutions Engineering virtual and local network
 
 
 </li>
 </ul>
 
 
 Are you the one?
 
 
 
 
 <ul>
 <li>
 Hold Bachelor or Diploma degree in Engineering.
 </li>
 <li>
 Minimum of 5 years experience in elevator business or another relevant field.
 </li>
 <li>
 Excellent verbal and written English and Arabic language skills.
 </li>
 <li>
 Excellent communication, negotiation, and customer handling skills.
 </li>
 <li>
 Understanding of different building types and customer segments
 </li>
 <li>
 Good knowledge of environmental and sustainability requirements and norms
 </li>
 <li>
 Excellent engineering tool skills e.g. CAD and BIM skills
 </li>
 <li>
 Excellent knowledge of AutoCAD, Revit 2022, and BIM360 is a must.
 </li>
 <li>
 Basic knowledge of competitors&rsquo; products
 </li>
 <li>
 Good understanding a product&rsquo;s total costing is built up &amp;local norms and regulations.
 
 
 </li>
 </ul>
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 
 
 www.kone.com/careers
 
 
 
</div>

Customer Solution Design Engineer

<div>Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
It's time to make a move. Join our flow. 
 
We have an exciting opportunity for an energetic and enthusiastic CSE Design Engineer who provides technical expertise to the sales team, translating customer requirements into optimal KONE solutions. As part of the KONE early engagement team, the CSE Design Engineer, Solution ensures that KONE tender layouts and specifications are integrated into the customer's building specifications. This role involves reading and analyzing customer drawings, preparing 2D and 3D shop drawings for customer approval, and initiating manufacturing orders. Additionally, the CSE Design Engineer ensures that the final KONE drawings align with customer IFC drawings and SL layout drawings.
What will you do?
Customer:
<ul><li>Responsible for reading and sorting received customer drawings, raising any RFI needed if there is a conflict between these drawings and other KONE commitments.
</li><li>Responsible for creating the layout drawings either in 2D or 3D. the output should match with customer document control procedure and KONE KOS standard.
</li></ul>Collaboration with sales:
<ul><li>Responsible for finding optimal technical solutions to meet the customer&rsquo;s needs for non-standard.
</li><li>Ensures clarity on the solution&rsquo;s scope, including KONE and possible third-party offerings
</li><li>Participates in customer meetings and answers customers&rsquo; technical questions when needed
</li><li>Selects the correct product platform on which to make the offering
</li><li>Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc.
</li></ul>General responsibilities:
<ul><li>Participates in product and new services release information-sharing sessions
</li><li>Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs
</li><li>Offers input to the product offering management about customization, standardization and interface requirements for the portfolio
</li><li>Contribution to the Customer Solutions Engineering virtual and local network
</li></ul>Are you the one?
<ul><li>Hold Bachelor or Diploma degree in Engineering.
</li><li>Minimum of 5 years experience in elevator business or another relevant field.
</li><li>Excellent verbal and written English and Arabic language skills.
</li><li>Excellent communication, negotiation, and customer handling skills.
</li><li>Understanding of different building types and customer segments
</li><li>Good knowledge of environmental and sustainability requirements and norms
</li><li>Excellent engineering tool skills e.g. CAD and BIM skills
</li><li>Excellent knowledge of AutoCAD, Revit 2022, and BIM360 is a must.
</li><li>Basic knowledge of competitors&rsquo; products
</li><li>Good understanding a product&rsquo;s total costing is built up &amp;local norms and regulations.
</li></ul>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers</div>

<div>
 We are looking for a Solutions Architect to join our Cisco KSA team. As a Solutions Architect, you will work in a pre-sales capacity, providing technical expertise and support to our customers in Saudi Arabia. You will collaborate with the sales team to drive the sales strategy, deliver technical presentations, and ensure successful implementation of solutions for the Public Sector sales team in KSA
 
 
 
 What You'll Do
 
 
 
 As a Solution Architect, you will provide technical support and guidance to customers, collaborating with the Account Manager to develop tailored solutions. You&rsquo;ll define and communicate the benefits of Cisco's solutions, demonstrate ROI, and own the development of proof of concepts, presentations, and solution documentation.
 
 
 
 Who You Are
 
 
 
 <ul>
 <li>
 Develop knowledge of industry trends and understand how Cisco solutions provide financial and strategic value.
 </li>
 <li>
 Build relationships within and outside of Cisco, establishing credibility through self-confidence.
 </li>
 <li>
 Understand customer business models and financial pain points, framing Cisco offerings around business drivers.
 </li>
 <li>
 Comprehend Cisco&rsquo;s vision and technology and articulate it from the customer's perspective.
 </li>
 <li>
 Map customer business drivers to their network platform.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 8+ years of related experience.
 </li>
 <li>
 Cisco product experience or relevant experience in key competitor offerings in the technology area of emphasis.
 </li>
 <li>
 Pre-Sales experience.
 </li>
 <li>
 Typically requires a BS/BA (EE/CS) or equivalent.
 </li>
 <li>
 CCIE Certification preferred.
 </li>
 <li>
 The candidate must be based in KSA.
 </li>
 <li>
 KSA Public sector experience is preferred
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Expertise in internet working industry trends, including SD-WAN, ACI, DNA, Security SASE, AI, Cloud, Digital Transformation, Automation, and more.
 </li>
 <li>
 Experience with AI, Machine Learning, Cloud Native applications, Kubernetes, and Docker.
 </li>
 <li>
 Knowledge of ML Ops, AI Ops, and CI/CD pipelines.
 </li>
 <li>
 Understanding of competitive product and solution landscapes.
 </li>
 <li>
 Advanced knowledge in Routing &amp; Switching, Data Center, and Security.
 </li>
 <li>
 Strong technical consulting skills, including defining trade-offs, asking probing questions, and integrating Cisco solutions into broader environments.
 </li>
 <li>
 Ability to share replicable architectures tailored to customers' needs.
 </li>
 <li>
 Programming skills are a plus.
 </li>
 <li>
 In-depth knowledge of your specialization and adjacent technologies, including product, technology, and competitive insights.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Strong presentation skills, delivering clear explanations of Cisco's architectures, business outcomes, and valueS.
 
 
 </li>
 </ul>
 
 We Are Cisco
 
 
 
 #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here&rsquo;s how we do it.
 
 
 We embrace digital, and help our customers implement change in their digital businesses. Some may think we&rsquo;re &ldquo;old&rdquo; (30 years strong!) and only about hardware, but we&rsquo;re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do &ndash; you can&rsquo;t put us in a box!
 
 
 But &ldquo;Digital Transformation&rdquo; is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
 
 
 Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
 
 
 So, you have colorful hair? Don&rsquo;t care. Tattoos? Show off your ink. Like polka dots? That&rsquo;s cool.
</div>

Solutions Engineer - Riyadh KSA

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
The Senior Technical Consultant for CRM &amp; Industry Workflows is a technical responsible for guiding clients through the implementation of ServiceNow&rsquo;s Customer Service Management (CSM), Field Service Management (FSM)
This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.
Key Responsibilities
Project Delivery<ul><li>
Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.</li><li>
Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and FSM implementations.</li><li>
Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.</li><li>
Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.</li><li>
Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.</li><li>
Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.</li><li>
Mentor and guide developers and consultants on best practices in technical design and field service management workflows.</li></ul> 
Pre-Sales Support<ul><li>
Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on CSM/FSM.</li><li>
Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.</li></ul> 
Product Collaboration<ul><li>
Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.</li><li>
Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs.</li></ul> 
Qualifications 
In order to be successful in this role, we need someone who has:
Experience:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.</li><li>
A minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps</li></ul>
Customer Service Management Expertise: Proven track record in designing and implementing CSM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.
Industry: Financial Services
Domains: Customer Service Management, Field Service Management
Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.
Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within TSOM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Field Service Management Implementation Specialist, and Certified Technical Architect within the first year.
Languages: Fluency in Arabic and English essential
Required Certifications
Mandatory:<ul><li>
Certified System Administrator</li><li>
Certified Implementation Specialist &ndash; CSM, FSM (within 90 days)</li><li>
Certified Technical Architect (within first year)</li></ul>
When not having ServiceNow experience, then similar certification and experience for example with Salesforce:<ul><li>
Salesforce Service Cloud Consultant</li><li>
Salesforce CTA</li><li>
Salesforce Field Service Lightning</li></ul>
This role is ideal for a technical expert passionate about driving field service transformation and customer service excellence through innovative ServiceNow solutions. 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</div>

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