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customer service specialist

PulseMediaNL (LATAM REGION)

<div>
 Position Summary
 
 
 We are seeking a dedicated and solution-oriented Customer Support Specialist to deliver exceptional service and ensure positive customer experiences across multiple communication channels. In this role, you will act as a key point of contact for customers, addressing inquiries, resolving concerns, and providing accurate information in a professional and timely manner.
 
 
 The ideal candidate is empathetic, detail-oriented, and skilled at navigating customer conversations with patience and confidence. This position is well suited for individuals who thrive in remote environments and are committed to maintaining high service standards.
 
 
 Key Responsibilities
 
 
 
 As a Customer Support Specialist, You Will
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, and phone
 </li>
 <li>
 Troubleshoot and resolve customer issues efficiently
 </li>
 <li>
 Provide clear and accurate product or service information
 </li>
 <li>
 Escalate complex cases to appropriate departments when necessary
 </li>
 <li>
 Maintain detailed records of customer interactions in CRM systems
 </li>
 <li>
 Follow internal service guidelines and performance metrics
 </li>
 <li>
 Identify recurring issues and suggest process improvements
 </li>
 <li>
 Ensure customer satisfaction through proactive communication and follow-up
 
 
 </li>
 </ul>
 Your work will play a vital role in building customer trust and long-term loyalty.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in customer support, customer service, or a related field
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent problem-solving and conflict resolution abilities
 </li>
 <li>
 Ability to multitask and manage time effectively
 </li>
 <li>
 Comfortable using CRM platforms and support tools
 </li>
 <li>
 Self-motivated and capable of working independently
 
 
 </li>
 </ul>
 Work Structure
 
 
 <ul>
 <li>
 Fully remote environment
 </li>
 <li>
 Flexible scheduling based on operational needs
 </li>
 <li>
 Performance-based evaluation standards
 </li>
 <li>
 Ongoing training and development support
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Role scope may evolve based on business needs
 
 
 </li>
 </ul>
 Key Skills
 
 
 Customer Service Excellence, Customer Support, Client Relations, CRM Management, Zendesk, Salesforce, Help Desk Support, Live Chat Support, Email Support, Call Center Operations, Conflict Resolution, Problem Solving, Communication Skills, Active Listening, Customer Retention, Customer Satisfaction (CSAT), Technical Support, Troubleshooting, Remote Work, Multitasking, Time Management, Escalation Management, Process Improvement, Cross-Functional Collaboration, Service Level Agreements (SLA), Customer Experience (CX), Relationship Building, Adaptability, Attention to Detail
 
 
 Application Process
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are looking for customer-focused professionals who are passionate about delivering outstanding service and creating meaningful customer experiences.
</div>

Customer Support Specialist

Qiddiya Investment Company

<div>Join Qiddiya Investment Company as a Senior Specialist in Complaint Management, Execute full complaint-handling workflows, ensuring timely logging, categorization, follow-up, and resolution closure in alignment with service standards. Deliver structured tracking, documentation accuracy, coordination with concerned parties, and insights extraction to support root-cause elimination, protect guest experience, and reinforce operational reliability across all Guest Services Center channels.
Responsibilities<ul><li>
Complaint Logging, Categorization &amp; Documentation</li><li><ul><li>Execute structured complaint logging to capture accurate details, categories, and context ensuring full traceability and audit readiness.</li><li>Maintain complaint records, attachments, and timestamps to uphold data quality and support resolution accountability.</li><li>Validate complaint completeness against intake rules to avoid processing delays and misclassification.</li><li>Track recurring classification patterns to flag systemic or cross-functional experience failures.</li></ul></li><li>
Resolution Follow-up, Tracking &amp; Closure</li><li><ul><li>Implement follow-up cycles with concerned parties to maintain momentum on resolution actions and protect guest satisfaction.</li><li>Track resolution progress through defined SLAs to detect delays impacting service credibility.</li><li>Validate closure evidence, notes, and corrective actions before confirming final complaint completion.</li><li>Maintain closure logs and reporting inputs to strengthen transparency and recurrence-prevention reviews.</li></ul></li><li>
Cross-Functional Case Coordination</li><li><ul><li>Coordinate case escalation to specialized teams (e.g., Digital, Operations, Venue Leadership, QA) when issues exceed standard handling.</li><li>Track dependency delays to surface root causes and ensure resolution pathways remain active.</li><li>Deliver feedback to knowledge management teams on common inquiry gaps requiring content updates.</li><li>Validate service-recovery gestures and communications for appropriateness and alignment with guest-care standards.</li></ul></li><li>
Insights, Reporting &amp; Root-Cause Support</li><li><ul><li>Track complaint trends, themes, and repeated failure points to highlight improvement opportunities for leadership.</li><li>Produce case-analysis inputs that support root-cause identification and corrective-action planning.</li><li>Validate analytical summaries used for dashboards to ensure accuracy, integrity, and alignment with defined indicators.</li><li>Execute reporting cycles that reinforce transparency, performance monitoring, and improvement-tracking cadence.</li></ul></li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Customer Service Management, or a related field.</li><li>
Certifications:
</li><li><ul><li>Six Sigma basic belt, CX certifications, or equivalent preferred.</li></ul></li><li>
Years of Relevant Experience:
</li><li><ul><li>3+ years, preferably with majority in analytical and documentation skills.</li></ul></li><li>
Nature of Experience:
</li><li><ul><li>Experience in customer-care operations, complaint handling, service recovery, or contact-center quality functions preferred.</li></ul></li><li>
Experience working in a related area in a leading professional‑services firm, or customer service operations/contact center operations preferred</li></ul> 

Benefits 
Comprehensive benefits package</div>

Senior Specialist - Complaint Management

Tesla

<div>What to Expect<div>
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.
You are driven by the mission of Tesla to accelerate the world&rsquo;s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.</div> 
What You'll Do<div><ul><li>
Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.</li><li>
Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.</li><li>
Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.</li><li>
Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.</li><li>
Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.</li><li>
Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.</li><li>
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.</li></ul></div> 

What You'll Bring<div><ul><li>
Excellent interpersonal skills with a natural ability to build rapport and engage with customers.</li><li>
Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.</li><li>
Ability to communicate information in an easy-to-understand manner.</li><li>
Proven track record of delivering excellent customer experiences.</li><li>
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.</li><li>
Flexibility to work on weekends and evenings as required.</li><li>
A passion for Tesla's mission to accelerate the world's transition to sustainable energy</li><li>
GCC Driving license</li></ul></div> 
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. 
 
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

Customer Experience Specialist, Sales - Riyadh Solitaire Mall

Toby's Estate Coffee Roasters

Job Summary: We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The role involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction while maintaining a high level of professionalism.Key Responsibilities:<ul><li>Answer incoming calls and respond to customer inquiries promptly and professionally.</li><li>Make outbound calls to follow up with customers or provide required information.</li><li>Provide accurate information regarding products, services, and company policies.</li><li>Resolve customer complaints and escalate complex issues to the appropriate department.</li><li>Maintain detailed and accurate records of customer interactions in the system.</li><li>Meet individual and team performance targets (e.g., call handling time, resolution rate).</li><li>Handle customer feedback with patience and empathy.</li><li>Collaborate with colleagues and other departments to improve customer service.</li><li>Adhere to call center policies, procedures, and quality standards.</li></ul>Qualifications &amp; Skills:<ul><li>Previous experience in a call center or customer service role is preferred.</li><li>Strong communication skills in [English/Arabic or both as required].</li><li>Good problem-solving and conflict-resolution skills.</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li><li>Positive attitude, patience, and empathy when dealing with customers.</li></ul>Education &amp; Experience:<ul><li>High school or equivalent (Bachelor&rsquo;s degree preferred).</li><li>Prior customer service or call center experience is an advantage.</li></ul>Work Conditions:<ul><li>Ability to work shifts, weekends, and holidays if required.</li></ul>Job Type: Full-time

Customer Service (Saudi National)

Gulf Union Al Ahlia

<div>
 
 
 Job Summary
 
 
 
 The Customer Experience Specialist will support the design, measurement, and improvement of customer journeys and service quality across all customer touchpoints. The role will analyze customer feedback and performance metrics, identify pain points, and drive corrective actions with internal stakeholders to enhance customer satisfaction and loyalty.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Monitor and analyze CX performance (NPS, CSAT, CES, complaints trends) and produce periodic reports.
 </li>
 <li>
 Manage Voice of Customer (VoC) inputs from all channels and translate insights into improvement actions.
 </li>
 <li>
 Support customer journey mapping, identify pain points, and recommend process and service enhancements.
 </li>
 <li>
 Coordinate complaint and escalation root-cause analysis and follow up on corrective and preventive actions.
 </li>
 <li>
 Partner with Operations, Claims, Underwriting, Sales, IT, and Digital teams to implement CX initiatives.
 </li>
 <li>
 Support service quality audits and ensure adherence to CX standards and service procedures.
 </li>
 <li>
 Contribute to customer communications, FAQs, and knowledge content to reduce repeat contacts.
 </li>
 <li>
 Track improvement plans, maintain action logs, and ensure timely closure with evidence.
 </li>
 <li>
 Support CX governance activities (workshops, minutes, action items, and status updates).
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Customer Experience, Industrial Engineering, or related field.
 </li>
 <li>
 2&ndash;5 years of relevant experience in Customer Experience, Service Quality, Customer Care, or Customer Success.
 </li>
 <li>
 Strong understanding of CX measurements and frameworks (NPS, CSAT, CES, VoC).
 </li>
 <li>
 Strong analytical and reporting skills; ability to convert data into actionable recommendations.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Proficiency in MS Office (Excel, PowerPoint); Power BI is a plus.
 </li>
 <li>
 Arabic fluency; English professional proficiency.
 </li>
 <li>
 Experience in insurance or regulated service industries is preferred.
 </li>
 </ul>
 
 
 
 
 
 Success Measures (KPIs)
 
 
 <ul>
 <li>
 Improvement in NPS/CSAT/CES within assigned scope.
 </li>
 <li>
 Reduction in repeated complaints and escalation recurrence.
 </li>
 <li>
 Closure rate and timeliness of CX action items.
 </li>
 <li>
 Quality and consistency of CX reporting and insights.
 </li>
 <li>
 Measurable improvement in key customer journey pain points.
 </li>
 </ul>
 
 
</div>

Customer Experience Specialist

Dell Technologies

<div>At Dell Technologies, we create the extraordinary. Our Outside Sales Product Specialists are the experts who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Outside Sales teams rely on them for technical advice during the sales process. They directly advise customers on everything from product features and configurations, through to pricing and availability.
Join us to do the best work of your career and make a profound social impact as a Outside Sales Product Specialist on our Product and Solutions Sales Specialist Team in Riyadh, Saudi Arabia.<div> 
What you&rsquo;ll achieve 
As an Outside Sales Product Specialist, you will proactively identify and solve customer business needs by providing subject matter expertise and creating solutions using Dell&rsquo;s products and services. 
 
You will: 
<ul><li>Manage relationships with senior level technical personnel and decision makers</li><li>Demonstrate the value of a product and/or service technology to advance customer business objectives</li><li>Provide insight and thought leadership to customers concerning applicability of highly complex products and services</li><li>Act as a technical resource for the sales organization to help meet and exceed their objectives</li></ul> 

Take the first step towards your dream career 
Every Dell Technologies team member brings something unique to the table. Here&rsquo;s what we are looking for with this role: 
 
Essential Requirements 
<ul><li>Advanced knowledge of technical products, vendors and families of technologies</li><li>Excellent understanding of product configurations</li><li>Exceptional oral and written communication skills to communicate with customers, support personnel and leadership</li></ul> 

Desirable Requirements 
<ul><li>8 to 12 years of related experience in a relationship selling role</li><li>Bachelor&rsquo;s degree</li></ul> 

Who we are</div>
We believe that each of us has the power to make an impact. That&rsquo;s why we put our team members at the center of everything we do. If you&rsquo;re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we&rsquo;re looking for you. 
 
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. 
 
Application closing date: Apply now
 
 
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Job ID:R286839</div>

Outside Sales Product Specialist

PulseMediaNL (MENA REGION)

<div>
 
 Role Overview
 
 
 
 We are seeking a detail-oriented and reliable
 
 Data Entry Specialist
 
 to support remote operations by accurately entering, updating, and maintaining data across internal systems and databases. This role is ideal for individuals who are highly organized, deadline-driven, and comfortable working independently in a fully remote environment.
 
 
 The Data Entry Specialist plays a critical role in ensuring
 
 data accuracy
 
 ,
 
 information integrity
 
 , and
 
 operational efficiency
 
 , supporting teams across functions such as operations, customer service, finance, research, or administration.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Accurately enter, update, and maintain data in spreadsheets, databases, and internal systems
 </li>
 <li>
 Review data for completeness, consistency, and accuracy; identify and correct errors as needed
 </li>
 <li>
 Process large volumes of information while maintaining high attention to detail
 </li>
 <li>
 Organize, classify, and standardize data according to established guidelines and procedures
 </li>
 <li>
 Verify source documents and digital records to ensure data integrity
 </li>
 <li>
 Maintain confidentiality and handle sensitive information responsibly
 </li>
 <li>
 Generate basic reports and data summaries when required
 </li>
 <li>
 Collaborate remotely with team members to meet productivity and quality targets
 </li>
 <li>
 Follow documented workflows, data standards, and turnaround-time requirements
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in data entry, administrative support, or a related role
 </li>
 <li>
 Strong typing skills with a high level of accuracy
 </li>
 <li>
 Excellent attention to detail and organizational skills
 </li>
 <li>
 Ability to manage repetitive tasks while maintaining focus and quality
 </li>
 <li>
 Comfortable working independently in a remote, self-directed environment
 </li>
 <li>
 Reliable internet connection and access to a computer suitable for remote work
 
 
 </li>
 </ul>
 
 Preferred Skills (Nice To Have)
 
 
 
 <ul>
 <li>
 Experience with Microsoft Excel, Google Sheets, or similar spreadsheet tools
 </li>
 <li>
 Familiarity with CRM systems, databases, or data management platforms
 </li>
 <li>
 Basic understanding of data quality control and validation processes
 </li>
 <li>
 Prior experience in remote or distributed teams
 
 
 </li>
 </ul>
 
 Work Details
 
 
 
 <ul>
 <li>
 Fully remote
 </li>
 <li>
 Independent contractor or project-based engagement (depending on business needs)
 </li>
 <li>
 Flexible scheduling with clearly defined deadlines
 </li>
 <li>
 Opportunity for long-term or recurring projects based on performance
 
 
 </li>
 </ul>
 
 Key Skills Required
 
 
 
 Data Entry Specialist, Remote Data Entry, Data Management, Data Accuracy, Administrative Support, Virtual Assistant, Spreadsheet Management, CRM Data Entry, Operations Support, Information Processing, Attention to Detail, Data Validation, Online Data Entry
</div>

Data Entry Specialist (Remote)

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