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customer experience senior specialist

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customer service representative

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customer service specialist

Nestlé Nespresso SA

<div>
 
 We are the Nestl&eacute; Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestl&eacute;. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world&rsquo;s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.
 
 
 
 
 
 Nespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us.
 
 
 
 
 
 
 
 
 
 Here&rsquo;s why we think you should choose us:
 
 
 <ul>
 <li>
 Comprehensive total rewards benefits package
 </li>
 <li>
 Free coffee machine + Monthly Nespresso credit
 </li>
 <li>
 Exclusive employee discounts
 </li>
 <li>
 Excellent training and development programs
 </li>
 <li>
 Growth opportunities
 </li>
 <li>
 Free unlimited coffee during working shifts
 </li>
 <li>
 And much more!!
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Position Summary
 
 
 
 We are seeking a passionate and dynamic leader for an entry-level full-time Coffee Specialist for our community who will drive sales, service, and operations through respectful, collaborative, agile, determined, and driven interactions with clients and team members. Our culture empowers us to provide quality coffee, experience-focused customer service, growth opportunities and a variety of benefits with perks. Join our team as we cultivate coffee as an art to grow the best in each of us.
 
 
 
 
 
 
 
 
 
 A Day in the Life of a Coffee Specialist:
 
 
 <ul>
 <li>
 Achieve personal sales and service level targets.
 </li>
 <li>
 Welcome the Boutique clientele and identify their needs.
 </li>
 <li>
 Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented); Work in shifts and fulfill one's role and expectations. Support special events.
 </li>
 <li>
 Contribute to the management of inventories, stocks and cash.
 </li>
 <li>
 Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader.
 </li>
 <li>
 Advise both prospects and Club members on Nespresso products and Services.
 </li>
 <li>
 Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase.
 </li>
 <li>
 Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products.
 </li>
 <li>
 Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines, accessories);
 </li>
 <li>
 Actively manage the database on a daily basis and permanently update customer records; Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What will make you successful
 
 
 
 
 
 <ul>
 <li>
 1 year of prior retail experience is required
 </li>
 <li>
 Excellent presentation, communication &amp;interpersonal skills; exceptional customer service skills
 </li>
 <li>
 Hands on and pragmatic
 </li>
 <li>
 Punctuality and discipline
 </li>
 <li>
 Strong team player
 </li>
 <li>
 Proactive and responsive to anticipate and fulfill customer needs
 </li>
 <li>
 This position is not eligible for Visa Sponsorship.
 </li>
 </ul>
 
 
</div>

Coffee Specialist

bagport UK Ltd

Locker &amp; Mobility Specialist &ndash; Six Flags and Aquarabia, Qiddiya City*Immediate availability preferred*Due to the specific operational and privacy requirements of the role, this position is designated for female candidates.Full-time position - 48 hours per week, 6 days per week (Accommodation and transport to be provided in addition to the salary)Must be able to work outside regular working hours, i.e. weekends, evenings and public holidays when scheduled.COMPANY BACKGROUNDSmarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.Smarte Carte is headquartered in St. Paul, MN/USA and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom. We are excited to now add the Kingdom of Saudi Arabia to our global portfolio.The ideal candidate will demonstrate a positive attitude, strong work ethic, and a willingness to learn and develop within the role. Smarte Carte prides itself on having a diverse and inclusive workforce.We are an equal opportunity employer and welcome applications from all qualified individuals where role requirements allowSmarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.BASIC FUNCTIONDue to the specific operational and privacy requirements of the role, this position is designated for female candidates.We are looking for a dedicated and reliable Locker Specialist to join our team at a leading theme park in Saudi Arabia. This role is ideal for someone who enjoys working in a busy environment, takes pride in maintaining high standards, and enjoys being part of a supportive team that helps create a positive experience for visitors.You will play an important role in ensuring that guest locker facilities remain clean, safe and fully operational, while also providing friendly assistance to guests when required.KEY RESPONSIBILITIES<ul><li>Carry out repairs on out-of-order lockers to ensure they remain available for guest use.</li><li>Perform routine preventative maintenance checks on locker units and accurately record all tests and repairs.</li><li>Maintain the cleanliness and appearance of locker units, promptly removing spills or debris.</li><li>Follow maintenance procedures outlined in the operations manual.</li><li>Comply with all health and safety policies and guidelines.</li><li>Provide courteous and professional assistance to theme park guests when required.</li><li>Maintain a professional appearance and positive working relationship with colleagues, partners, and guests.</li><li>Support park management with additional duties as required.</li></ul>EXPERIENCE<ul><li>Minimum 1 year of customer service experience required.</li><li>2 years of work experience preferred</li><li>Experience within theme park or leisure operations would be advantageous.</li><li>Basic understanding of electrical or mechanical assembly, troubleshooting, and repairs.</li></ul>EDUCATIONGeneral education certificate or diplomaLICENSES &amp; CERTIFICATIONS<ul><li>Valid and transferrable Iqama</li><li>Valid Drivers license advantageous</li></ul>OTHER REQUIREMENTS<ul><li>Good level of spoken English.</li><li>Arabic language skills and understanding of local culture would be beneficial.</li><li>Must be able to pass a criminal background check in accordance with applicable laws.</li><li>Physically able to:</li><li>Lift up to 12kg to waist height</li><li>Walk, stand, bend, and stoop for extended periods</li><li>Good eyesight and hand coordination to carry out mechanical and electrical repairs.</li></ul>WORKING PATTERN<ul><li>48 hours per week, 6 days per week</li><li>Weekend, evening, and public holiday working required</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: ﷼3,500.00 per monthWork Location: In person

Locker & Mobility Specialist – Six Flags and Aquarabia, Qiddiya City

Seddiqi Holding

<div>
 
 Are you passionate about beauty, skincare, and luxury brands? Seddiqi Holding&mdash;one of the UAE&rsquo;s most successful homegrown companies with a strong heritage in luxury jewelry and watches&mdash;is thrilled to announce a unique opportunity to be part of our Aesop team as a Skincare Consultant in Riyadh, KSA!
 
 
 
 
 
 
 Position - Skincare Consultant, Aesop
 
 
 
 
 Location - Riyadh
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Deliver a world-class customer experience by providing personalized skincare consultations and expert advice.
 </li>
 <li>
 Collaborate with your team to meet store objectives and maintain Aesop&rsquo;s luxury standards.
 </li>
 <li>
 Use your product knowledge to create memorable and inspiring experiences for every customer.
 </li>
 <li>
 Promote Aesop&rsquo;s unique approach to beauty and customer service, ensuring it&rsquo;s consistently delivered.
 </li>
 <li>
 Contribute to a positive, dynamic work environment with clear and open communication.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 1-3 years of experience in retail, beauty, skincare, or the fashion industry.
 </li>
 <li>
 Strong communication and public speaking skills.
 </li>
 <li>
 Excellent time management to deliver timely service to clients.
 </li>
 <li>
 A vibrant, friendly, and professional attitude.
 </li>
 <li>
 A passion for delivering exceptional customer service.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Work with a globally recognized luxury brand that values team success and personal growth.
 </li>
 <li>
 Competitive rewards and recognition for your hard work.
 </li>
 </ul>
 
 
 
 
 The secret to our success lies in the amazing team we have, and we make sure to recognize and celebrate every achievement!
 
 
 
 
 
 Note: Only shortlisted candidates will be contacted.
 
 
 
 
 <ul>
 <li>
 Thank you for your interest in joining Seddiqi Holding.
 </li>
 </ul>
 
 
</div>

Skincare Consultant - AESOP - Riyadh

Beckman Coulter Diagnostics

<div>Wondering what&rsquo;s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you&rsquo;ll see that for more than 80 years we&rsquo;ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We&rsquo;re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you&rsquo;ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, andtry new things with the support you need to be successful.Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we&rsquo;re working at the pace of change to improve patient lives with diagnostic tools that address the world&rsquo;s biggest health challenges.
In this role, you will have the opportunity to<ul><li>
Process purchase orders received from NUPCO, CPs and direct customers within the assigned territory.</li><li>
End to end order management from receipt of purchase order till arrival at customer site.</li><li>
Managing the order cycle which include system booking, sourcing, liaising with planners, coordinating with warehouse, splitting shipment by store mode and organizing the transportation with freight forwarders.</li><li>
Coordinate with planners on the ordering of stocks from external/internal warehouses to ensure timely availability and proper stocks allocation</li><li>
Arrange shipping documents as per customer requirement which include export documents, licenses, declarations, packing, shipping, and routing of product.</li><li>
Analyze Letters of Credit on receipt, advise customer if amendment is required and contact advising Bank if necessary.</li><li>
Prepare documentation in compliance with Letter of Credit, CAD, etc.</li><li>
Invoice in a timely manner in line with monthly forecast</li><li>
Drive Daily Management tools by reviewing current backlog and revenue recognition files</li><li>
Manage customers inquiries such as pricing, stock availability, delivery, order status and product information</li><li>
Prepare tender requirements and project quotations</li><li>
Liaise with different departments for credit standings and compliance updates</li><li>
Review existing operations procedure and identify possible areas for improvement</li><li>
Support commercial forecast accuracy by providing estimates throughout the period</li><li>
Attune ad hoc tasks as required by the commercial team and management</li><li>
Understand and comply to incoterms and export trade rules of different countries</li></ul>
The essential requirements of the job include:
<ul><li>Minimum 3 years&rsquo; experience in a Customer service/logistics role</li><li>
Good IT skills and experience in using Oracle or Similar ERP.</li><li>
Must be proficient with Microsoft Office Suite &ndash; i.e. Outlook, Excel, &amp; Word</li><li>
Fluent in English &amp; Arabic written and spoken</li><li>
Knowledge of supply chain that include drop ship models, export, transportation, and export terminology.</li></ul>
When you join us, you&rsquo;ll also be joining Danaher&rsquo;s global organization, where 80,000people wake up every day determined to help our customers win. As an associate, you&rsquo;ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you&rsquo;ve ever wondered what&rsquo;s within you, there&rsquo;s no better time to find out.
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.</div>

Customer Support Specialist (Order Fulfillment)

A. Lange & Söhne

<div>
 
 About A. Lange &amp; S&ouml;hne
 
 
 
 
 Since the legend's reincarnation in 1994, A. Lange &amp; S&ouml;hne has been one of the most respected
 
 and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.
 
 
 
 PURPOSE
 
 
 
 As an Ambassador of A. Lange &amp; S&ouml;hne inside and outside the boutique, the mission of the Senior Watch Advisor is to provide an excellent customer experience. Working within a professional and exciting team, the purpose of the job is to attain desired results through creative and effective use of resources and retail and CRM tools (iCM), prepare monthly action plans to achieve sales targets in order to meet or exceed personal monthly sales objective, while managing all steps of the sales process and offer an exclusive customer service in line with brand guidelines.
 
 
 
 Key Responsibilities
 
 
 
 
 
 SALES
 
 
 
 
 <ul>
 <li>
 Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
 </li>
 <li>
 Maximize profit whist controlling &amp; minimizing costs (discount, general expenses, third party commissions).
 </li>
 <li>
 Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
 </li>
 <li>
 Organize private viewing with potential VIPs in your region.
 </li>
 <li>
 Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
 </li>
 <li>
 Act as a reference in terms of building action plans to achieve personal targets.
 
 
 </li>
 </ul>
 
 
 BRAND AMBASSADORSHIP
 
 
 
 
 <ul>
 <li>
 Ensure Excellency within and outside of the boutique.
 </li>
 <li>
 Ensure maximum client welcoming, handling, and servicing.
 </li>
 <li>
 Keep learning about the products and brand and become a reference person for the Maison.
 </li>
 <li>
 Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs &amp; any third party.
 </li>
 <li>
 Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
 </li>
 <li>
 Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.
 
 
 </li>
 </ul>
 
 
 CUSTOMER &amp; CRM RELATED ACTIVITIES
 
 
 
 
 <ul>
 <li>
 Ensure Service Excellency within the boutique at all time and with any boutique clients.
 </li>
 <li>
 Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
 </li>
 <li>
 Proactively participate of regular VIP and orders, considerate of our boutique opportunities.
 </li>
 <li>
 Ensure accurate and genuine relationship building with customers.
 </li>
 <li>
 Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
 </li>
 <li>
 Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
 </li>
 <li>
 Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
 
 
 </li>
 </ul>
 
 
 STORE OPERATIONS MANAGEMENT
 
 
 
 
 <ul>
 <li>
 Actively taking part in monthly (quarterly, yearly) stocktaking and quality control.
 </li>
 <li>
 Actively ensuring all measures to avoid stock discrepancies at all times.
 </li>
 <li>
 Automatic replenishment of sold timepieces and active order requests.
 </li>
 <li>
 Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.
 </li>
 <li>
 Represent boutique management during their absence.
 
 
 </li>
 </ul>
 
 
 FINANCIAL &amp; CASH REGISTER CONTROL
 
 
 
 
 <ul>
 <li>
 Compliance with procedures, and with legal, fiscal and customs regulations.
 </li>
 <li>
 Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.
 
 
 </li>
 </ul>
 
 
 REPORTING
 
 
 
 
 <ul>
 <li>
 Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager.
 </li>
 <li>
 Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.
 </li>
 <li>
 Proper and accurate networking among the competition, especially with neighboring boutiques.
 
 
 </li>
 </ul>
 
 
 TEAM WORK
 
 
 
 
 <ul>
 <li>
 Share new ideas, work related practices &amp; knowledge with boutique&rsquo;s members, office colleagues.
 </li>
 <li>
 Full and complete assistance to shift colleague during the sales ceremony.
 </li>
 <li>
 Active participation in Boutique trainings and role-plays to improve knowledge and client experience.
 </li>
 <li>
 Proactively support in onboarding process of new boutique members.
 </li>
 </ul>
</div>

Senior Sales Associate

InterSystems Corporation

<div>The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.

As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world's leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:
<ul>
<li>Ready to work in the Support team.</li>
<li>Provide immediate response to customer inquiries in accordance with service standards.</li>
<li>Provide support to current installed based customers.</li>
<li>Provide the link between our customers and the InterSystems Global Support organization.</li>
<li>Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.</li>
<li>Provide application support for the TrakCare Hospital Management System.</li>
<li>Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.</li>
<li>Escalate Open (unresolved) problems in accordance with current policies and procedures.</li>
<li>Conduct individual and group training, product demonstrations and workshops as required.</li>
<li>Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.</li>
<li>Be a Subject Matter Expert (SME) for TrakCare.</li>
<li>Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.</li>
<li> If required, work with our partners to identify potential changes within the parameters of the product.</li>
<li>Participate in on-site support if required.</li>
<li>Participate in the on call 24-hour roster service.</li>
</ul>
Qualifications:
<ul>
<li>General aptitude for solving problems and using technology to improve processes.</li>
<li>Understanding and experience in product solutions support.</li>
<li>Understanding and experience with Hospital Information Systems.</li>
<li>Proven ability to think laterally and come up with innovative solutions for software product Support.</li>
<li>Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.</li>
<li>An ability to handle multiple tasks simultaneously and within tight time constraints.</li>
<li>Proven ability to work through problems with different customer groups achieving positive outcomes.</li>
<li>Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems</li>
<li>Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls</li>
</ul>
Education and Training:
<ul>
<li>BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.</li></ul> 


<div>About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.</div></div>

RCM Application Support Specialist

Career Land Center

<div><div><div><div><div><div>A high-end luxury wellness salon in Riyadh is seeking an experienced Manicure Specialist skilled in Russian technique to join its elite team. This opportunity is open to all nationalities who are passionate about delivering premium nail care services in a refined and professional environment.
Key Responsibilities
<ul><li>Perform advanced manicure and pedicure services using Russian technique
</li><li>Provide nail shaping, cuticle work, gel application, and detailed finishing
</li><li>Deliver customized nail care services based on client preferences and nail condition
</li><li>Maintain the highest standards of hygiene, sterilization, and salon protocols
</li><li>Ensure a luxury client experience from consultation to service completion
</li><li>Stay updated on nail trends, products, and techniques
</li><li>Maintain cleanliness and organization of workstations and tools
</li></ul>Requirements
<ul><li>Proven experience as a Manicure Specialist
</li><li>Certification in nail technology or beauty therapy preferred
</li><li>Art Design
</li><li>Good communication and customer service skills
</li><li>Professional appearance suitable for a luxury salon environment
</li><li>Ability to work in a fast-paced, high-end setting
</li></ul><div></div>Benefits
<ul><li>Competitive salary package
</li><li>Accommodation provided
</li><li>Work visa provided
</li><li>Medical insurance
</li><li>Flight ticket provided
</li><li>Paid annual leave
</li><li>Opportunity to work in a luxury wellness environment
</li><li>Career growth and development opportunities
</li></ul>Qualified candidates with strong experience in Russian manicure technique are encouraged to apply.</div></div></div></div></div></div><div></div>

Manicure / Pedicure Specialist

Explore 847+ Customer service specialist in Riyadh this April. Find roles across top companies and apply now to boost your career.