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call centre representative

customer service specialist

JD.COM

<div>
 <p>
  About the job
 </p>
 <p>
  <br/>
 </p>
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   Handling customer complaints and troubleshooting issues with products or services
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   Following up with clients or customers by phone, web chat or email to check that they&rsquo;re still satisfied with their purchases or services received
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   Accessing databases to retrieve account information for customers
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   Letting customers know about additional products or services that might benefit them
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   Escalating queries and concerns when necessary
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   Updating customer records following each contact
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   Staying up to date on the latest products and services an organization provides
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 </ul>
 <p>
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 </p>
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  <strong>
   <em>
    Skills Required :-
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  </strong>
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  1. Proficiency in English;
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  2. Customer service experience;
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  3. Experience in warehousing or logistics preferred;
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 </p>
</div>


Customer Service Specialist

SITA

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <strong>
  WELCOME TO
 </strong>
 <strong>
  SITA
  <br/>
  <br/>
 </strong>
 We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.
 <br/>
 <br/>
 You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
 <br/>
 <br/>
 Are you ready to love your job? The adventure begins right here, with you, at SITA.
 <br/>
 <br/>
 <strong>
  About The Role &amp; Team
  <br/>
  <br/>
 </strong>
 At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Customer Operations Specialist you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.
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 <br/>
 As a Customer Operations Specialist, it is also expected of you to engage in, manage and maintain any third-party contracts that SITA might have fulfilled their contract with the client.
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 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
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   Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.
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   Provide proactive tactical innovative advice to customers.
  </li>
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   Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.
  </li>
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   Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.
  </li>
  <li>
   Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.
  </li>
  <li>
   Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.
  </li>
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   Manage other client service staff assigned to support the customer.
  </li>
  <li>
   Manage third party supplier/s according to contract specifications.
  </li>
  <li>
   Contribute with Sales and Bid teams to developing customer proposals by identifying any local factors that may impact on the operational model and/or associated internal and external costs.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  ABOUT YOU
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in IT, Telecom, or equivalent
  </li>
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   7+ years of customer facing experience delivering IT services to internal or external customers
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   5+ years of experience in Airline / Air Transport industry
  </li>
  <li>
   Bilingual in Arabic and English (both required)
  </li>
  <li>
   Applicants must be Saudi nationals to be considered for this position.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
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  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven track record in operational leadership with 5+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.
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   Demonstrated success in relationship and stakeholder management: Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.
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   Experience with onboarding and training customers: Ability to guide customers through the initial setup and ongoing use of a product or service.
  </li>
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   Experienced in driving business growth through operational insights: Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.
  </li>
  <li>
   Operational project coordination: While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.
  </li>
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   Proficient in data analysis and operational reporting: Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.
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  </li>
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  Knowledge
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   Deep understanding of operational strategies in customer success: Well-versed in best practices and processes that improve customer experience and team efficiency.
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   Ability to align operational activities with business goals: Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.
  </li>
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   Familiarity with operational and customer success KPIs such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores
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   Technically competent with products and systems: Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.
  </li>
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   Analytic thinking with problem solving as primary outcome.
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  </li>
 </ul>
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  Skills
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 </strong>
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  <li>
   Strong communication and stakeholder management: Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.
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   Excellent problem-solving and critical thinking: Capable of analyzing operational challenges and implementing practical, scalable solutions.
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   People leadership and team engagement: Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.
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   Exceptional time management and organizational ability: Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.
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   <br/>
   <br/>
  </li>
 </ul>
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  NICE-TO-HAVE
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 <ul>
  <li>
   Experience in a complex multi-cultural matrix management organization
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   ITIL Certification
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  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
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 🏡
 <strong>
  Flex Week:
 </strong>
 Work from home up to 2 days/week (depending on your team&rsquo;s needs)
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 ⏰
 <strong>
  Flex Day:
 </strong>
 Make your workday suit your life and plans.
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 🌎
 <strong>
  Flex Location:
 </strong>
 Take up to 30 days a year to work from any location in the world.
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 🌿
 <strong>
  Employee Wellbeing:
 </strong>
 We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
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 🚀
 <strong>
  Professional Development
 </strong>
 : Level up your skills with our training platforms, including LinkedIn Learning!
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 <br/>
 <strong>
  🙌🏽 Competitive Benefits
 </strong>
 : Competitive benefits that make sense with both your local market and employment status.
</div>


Customer Operations Specialist

Foodics

<div><h3 class="jobSectionHeader"><b>Who Are We&#10067;</b><b><br>
</b></h3><p><i>We Are Foodics!</i> a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p></p><p><b>
The Job in a Nutshell
</b><br>
We are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients&rsquo; inquiries and requests regarding Foodics products and overall incoming communication channels</p><p>
In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!</p><p></p><p><b>
What Will You Do&#10067;</b></p><ul>
<li>Handle and provide the correct answers for client inquiries.</li>
<li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.</li>
<li>Document communication logs into our CRM and ticketing systems with accuracy.</li>
<li>Train clients on using Foodics products using multiple virtual channels.</li>
<li>Report daily events to team leaders and highlight areas where more attention may be needed.</li>
</ul><p></p><p><b>What Are We Looking For&#10067;</b></p><ul>
<li>Bachelor&rsquo;s degree in any major. (Preferred)</li>
<li>0 - 1 year of experience in call center or customer service roles.</li>
<li>High fluency in the English language, especially speaking and communicating verbally. (Must)</li>
<li>Excellent typing skills (Must).</li>
<li>Comfortable and skilled in delivering training. (Preferred)</li>
<li>Willing to work hard and with autonomy to handle customer cases till case resolution.</li>
<li>Is naturally strong in communication, with great ability for problem-solving.</li>
<li>Comfortable in conducting routine tasks while maintaining quality standards.</li>
</ul><p></p><p><b>What We Offer You&#10071;</b></p><p>
We believe you will love working at Foodics!</p><ul><li><ul>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></li></ul></div>

Customer Support Specialist

Tesla

<div><b>What to Expect</b><div><p>
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies. You are driven by the mission of Tesla to accelerate the world&rsquo;s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.</p></div><b><br>
What You'll Do</b><p></p><div><ul><li>
Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture,</li><li>
Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience,</li><li>
Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities,</li><li>
Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions,</li><li>
Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion,</li><li>
Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition,</li><li>
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.</li></ul></div><p></p><b><br>
What You'll Bring</b><p></p><div><ul><li>
Excellent interpersonal skills with a natural ability to build rapport and engage with customers.</li><li>
Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions,</li><li>
Ability to communicate information in an easy-to-understand manner,</li><li>
Proven track record of delivering excellent customer experiences,</li><li>
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment,</li><li>
Flexibility to work on weekends and evenings as required,</li><li>
A passion for Tesla's mission to accelerate the world's transition to sustainable energy,</li><li>
GCC Driving license.</li></ul><p></p><p>
Join the mission, apply today.</p></div><br>
<p></p>
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.<br>
<br>
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

P - Customer Experience Specialist, Sales - Riyadh

Trendyol

<div><div><div><b>About the Team</b></div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div><br>
As a <b>Customer Service Agent for Contact Handling</b>, you'll be on the front lines, providing prompt and professional support to our customers through live chat. You will be responsible for resolving a wide range of inquiries efficiently, escalating complex issues when necessary, and maintaining a high level of accuracy and quality in every interaction. Your ability to manage multiple chats simultaneously while following company guidelines will be key to ensuring a positive customer experience.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Respond to customer inquiries via live chat promptly and professionally</li><li>
Resolve issues efficiently or escalate when needed</li><li>
Manage multiple chats while maintaining accuracy and quality</li><li>
Log interactions and updates accurately in the system</li><li>
Follow company guidelines and communication standards</li><li>
Collaborate with internal teams to address customer needs</li><li>
Meet performance targets (e.g., response time, CSAT)</li><li>
Stay informed about products, services, and policies</li><li>
Report recurring issues or trends to supervisors</li><li>
Handle customer data with care and maintain confidentiality</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Expected Qualifications</b></h3><ul><li><ul><li>
Previous experience in a customer service role, preferably in live chat or digital support channels</li><li>
Excellent written communication skills in English, with strong grammar, spelling, and tone appropriate for professional customer interaction</li><li>
Typing speed and accuracy suitable for handling multiple chats simultaneously</li><li>
Customer-focused mindset, with the ability to handle inquiries efficiently and empathetically</li><li>
Problem-solving skills to resolve issues quickly and effectively within the chat environment</li><li>
Ability to multitask and stay organized in a high-volume, fast-paced setting</li><li>
Team player with good interpersonal skills and a collaborative attitude</li><li>
Flexible and adaptable, with a willingness to learn and respond to changes in processes or customer needs</li></ul></li></ul></div></div>
<div><div><b>What We Offer</b></div><ul><li><b>Personalised training allowance and learning opportunities: </b>Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li><b>Responsibility from day one: </b>Take full ownership from the start in a culture where every voice is heard and valued.</li><li><b>A diverse, international team: </b>Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li><b>Opportunities to grow with the best: </b>Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li><b>Meaningful connections beyond tasks:</b> Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div><b><br>
Take the Next Step</b></div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Customer Service Agents for Contact Handling (Saudi Nationals Only)

Climatech Saudi

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  With over 30 years of experience, Climatech Saudi Arabia is a pioneer in implementing Renewable Energy systems and air treatment solutions. Our expert team in Saudi Arabia focuses on the meticulous design and construction of each project, ensuring attention to even the smallest details. We specialize in solar water heating, and air treatment solutions like humidification and dehumidification. By using top-class materials and providing reliable service and maintenance, we ensure long-term performance and customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  This is a full-time on-site role for a Marketing Specialist, based in Riyadh. The Marketing Specialist will be responsible for developing and executing marketing strategies, conducting market research, managing customer service, and supporting sales efforts. Day-to-day tasks include creating marketing campaigns, analyzing market trends, coordinating with the sales team, and ensuring customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Strong Communication skills
  </li>
  <li>
   Experience in Digital Marketing and CRM
  </li>
  <li>
   Ability to work on-site in Riyadh
  </li>
 </ul>
</div>


Marketing Specialist

HEXIS TRADING COMPANY

<p>Job Description: Sales Representative (Men/Women)</p><p>Position Title: Sales Specialist</p><p>Must Have Minimum 2 Years of Outdoor Sales Experience</p><p>Location: Saudi</p><p>Reports To: Sales Manager/Director of Sales</p><p>Position Summary:</p><p>We are seeking a motivated and experienced Sales Specialist to join our team at a leading PPF distributor. The Sales Specialist will play a crucial role in promoting and selling our range of PPF products to automotive dealerships, body shops, and detailing centers. The ideal candidate will have a strong sales background, excellent customer service skills, and a thorough understanding of the PPF market.</p><p>Key Responsibilities:</p><ul><li>Sales and Business Development:</li><li>Develop and execute sales strategies to achieve sales targets and expand market share for PPF products.</li><li>Identify and prospect new clients, including automotive dealerships, body shops, detailing centers, and car enthusiasts.</li><li>Maintain and grow relationships with existing clients to ensure repeat business and customer loyalty.</li><li>Conduct market research to identify new business opportunities and stay informed about industry trends and competitor activities.</li><li>Product Knowledge and Demonstration:</li><li>Demonstrate in-depth knowledge of PPF products, including features, benefits, and installation techniques.</li><li>Provide technical information and training to clients on the proper use and application of PPF products.</li><li>Organize and conduct product demonstrations, workshops, and training sessions for clients and potential customers.</li><li>Customer Service and Support:</li><li>Provide exceptional customer service by addressing client inquiries, resolving issues, and offering tailored solutions.</li><li>Ensure a high level of client satisfaction by delivering on commitments and following up on client feedback.</li><li>Assist clients with product selection and offer advice on the best PPF solutions for their specific needs.</li><li>Sales Reporting and Administration:</li><li>Prepare and submit regular sales reports, including sales forecasts, performance metrics, and market analysis.</li><li>Maintain accurate and up-to-date client records in the CRM system.</li><li>Collaborate with the marketing team to develop promotional materials, sales campaigns, and strategies to boost product visibility and sales.</li></ul><p>Qualifications:</p><ul><li>Proven experience in sales, preferably in the automotive industry or related field.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Ability to build and maintain strong relationships with clients.</li><li>Self-motivated with a results-driven approach.</li><li>Proficiency in Microsoft Office Suite and CRM software.</li><li>Valid driver&rsquo;s license and willingness to travel as needed.</li></ul><p>Education:</p><ul><li>High school diploma or equivalent required.</li></ul><p>Benefits:</p><ul><li>Competitive salary and commission structure.</li><li>Health insurance.</li><li>Retirement plan.</li><li>Paid time off and holidays.</li><li>Professional development opportunities.</li></ul><p>How to Apply:</p><p>Interested candidates should submit their resume and cover letter to [account.riyadh@hexis-me.com] with the subject line &ldquo;PPF Sales Specialist Application.</p><p>Job Types: Full-time, Permanent</p><p>Pay: From &#65020;6,000.00 per month</p>

Sales Representative

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