customer service representative Jobs in Karachi

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customer services specialist Jobs in Karachi

customer services specialist

customer solutions specialist

Ibex

Job descriptionCompany Descriptionibex is a global leader in business process outsourcing (BPO) and customer engagement solutions, providing innovative services to help companies acquire, engage, and retain customers. With over 35,000 employees worldwide and advanced technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually. Operating in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics, ibex delivers superior customer experiences and adds significant value to its clients.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist located in Karachi Division. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, demonstrating phone etiquette, and enhancing the overall customer experience on a day-to-day basis.Qualifications<ul><li>Customer Support and Customer Service skills</li><li>Customer Satisfaction and Customer Experience skills</li><li>Strong Phone Etiquette</li><li>Effective communication and problem-solving abilities</li><li>Experience in a customer service role is preferred</li><li>Ability to work in a fast-paced environment</li><li>High school diploma or equivalent required</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

International customer services specialist

PINNACLE ENTERPRISE

Role Overview:As a Customer Success Specialist (VoIP Solutions Consultant), you&rsquo;ll lead camera-facing demonstrations of our technology products to C-level executives, business owners, and IT decision-makers. Beyond demos, you&rsquo;ll ensure client satisfaction by providing post-demo support and building lasting relationships to convert leads into loyal clients.Responsibilities:<ul><li>Conduct live virtual and in-person demos to showcase features like VoIP calling, video conferencing, CRM integrations, and advanced call management.</li><li>Engage with CEOs, business owners, and IT leaders, tailoring presentations to their unique business challenges and goals and build strong, long-term client relationships with decision-makers and key stakeholders.</li><li>Confidently answer technical and business-related questions during demos, positioning us as a trusted partner.</li><li>Provide post-demo follow-up support, addressing client questions and facilitating smooth onboarding with the sales team.</li><li>Collaborate with sales and technical teams to qualify leads and ensure smooth onboarding and customer satisfaction.</li><li>Manage sales cycle from DEMO to proposal, negotiation, and closing and keep accurate records of sales activities and client interactions in the CRM.</li><li>Stay updated on product developments, competitors, and industry trends to position 3CX effectively.</li><li>Contribute to refining demo content and customer success processes to maximize impact.</li></ul>Qualifications <ul><li>4+ years in B2B sales, customer success, or technical demo roles, ideally in telecom, SaaS, or Unified Communications.</li><li>Exceptional on-camera presence and verbal communication skills, with a professional and approachable demeanor; female candidates preferred.</li><li>Familiarity with VoIP, PBX, or UC platforms (training will be provided).</li><li>Strong ability to translate technical features into compelling business value for non-technical audiences.</li><li>Proven skills in building rapport with senior executives and handling objections gracefully.</li><li>Excellent organizational skills to manage demo schedules and client follow-ups.</li></ul>Shift: Evening/NightSalary: Market CompetitiveLocation: DHA Phase 2 Ext, Karachi.Job Type: Full-timeApplication Question(s):<ul><li>Are you available in the evening and night shift?</li><li>How many years of experience do you have with the same role?</li><li>Do you speak English fluently?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Success Specialist (VoIP Solutions Consultant)

ibex. Pakistan

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Must have at least 40 WPM
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with their items purchased through the e-commerce website
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through email and/or chat
 </li>
 <li>
 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Document each customer query as well as the resulting solution
 </li>
 <li>
 Provide alternatives to products/items, which are not available on the e-commerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing resolutions
 </li>
 <li>
 Stay up to date with the latest updates on system information and process changes
 </li>
 <li>
 Able to deal with objections and handle customer pushbacks
 </li>
 </ul>
</div>

Customer Services Specialist

Jorofy Private Limited

We are looking for a dedicated and professional Customer Services Executive to join our team. As a Customer Services Executive, you will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience. If you have a passion for helping others and thrive in a fast-paced environment, we&rsquo;d love to hear from you.Responsibilities:<ul><li>Customer Inquiries: Respond to customer inquiries via phone, email, chat, or in person, providing timely and accurate information.</li><li>Issue Resolution: Handle customer complaints and issues with empathy, professionalism, and a focus on resolution.</li><li>Product Knowledge: Stay up-to-date with product knowledge to assist customers in making informed decisions and providing relevant solutions.</li><li>Order Management: Process orders, track shipments, and update customer records, ensuring smooth and efficient transactions.</li><li>Service Improvement: Identify recurring customer concerns and suggest improvements to the service process.</li><li>Customer Feedback: Gather customer feedback and communicate insights to the relevant departments to improve products, services, or processes.</li><li>Relationship Building: Build and maintain strong relationships with customers, ensuring they feel valued and heard.</li><li>Collaboration: Work closely with other departments such as sales, marketing, and logistics to ensure customer expectations are met.</li><li>Documentation: Accurately document customer interactions and maintain detailed records of issues and resolutions in the CRM system.</li></ul>Qualifications:<ul><li>Education: High school diploma or equivalent; a degree in Business, Communications, or a related field is a plus.</li><li>Experience: Minimum of 1-2 years of experience in customer service or a related role.</li><li>Skills:</li><li>Excellent communication skills, both written and verbal.</li><li>Strong problem-solving abilities and a customer-focused mindset.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>A supportive and collaborative work environment.</li></ul>Location Shahr-e-faisal Karachi, PakistanJob type Full Time (Onsite) RotationalApply atcareers@siardigital.com sana.badar@siardigital.comJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Gpo: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Telemarketing

Looking for the position of Fresh &amp; Experienced International Caller in a similar field giving the services of outbound calls for our US clientsRequirments:<ul><li>Fluency in English (spoken and written); multilingual abilities are a strong asset.</li><li>Previous experience in a call centre, help desk, or customer service role is preferred.</li><li>Excellent verbal communication, active listening, and interpersonal skills.</li><li>Proficiency in using CRM systems, phone systems, and basic office software.</li><li>Handle inbound and outbound customer calls professionally and efficiently.</li><li>Resolve customer inquiries, complaints, and issues in a timely and empathetic manner.</li></ul>&middot; Matriculation/Intermediate/ fresh candidates are encouraged to apply.Intermediate or Bachelors.Fixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesJob Types: Full-time, Part-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthApplication Question(s):<ul><li>Are you live near Gulistan e Johar</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Customer Solution Expert- (Part & Full - Time)

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

Flipdish

<div>At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that's anything but.

About this role&hellip;

Flipdish in Karachi is expanding its team of Onboarding Engineers, responsible for ensuring a seamless client onboarding experience. This role, based in our Karachi office, focuses on setting up and configuring our clients efficiently. 


Key Responsibilities:

Onboarding Excellence: Manage the full client onboarding process, including system setup, while maintaining customer base.

Project Management: Efficiently oversee onboarding projects, meet deadlines, and maintain accurate records in our CRM system.

Product Expertise: Become an expert on customising Flipdish products for unique customer needs.

Customer Communication: Serve as the primary contact for customer-facing onboarding, including issue resolution and keeping clients informed.

Customer Optimization: Use insights to advise customers on using Flipdish product effectively and increase their lifetime value through product adoption and satisfaction. 


Join us in revolutionising the restaurant tech industry, empowering independent restaurant owners to thrive. 


We're looking for:
<ul>
<li>2+ years of experience in client-facing roles.</li>
<li>A focus on delivering great customer experiences.</li>
<li>Strong organisational and problem-solving skills.</li>
<li>Technical troubleshooting proficiency.</li>
<li>Excellent communication skills.</li>
</ul> <h3 class="jobSectionHeader">About Flipdish</h3>

We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do. 
<h3 class="jobSectionHeader">
Our culture</h3>

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We're focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up. 

<h3 class="jobSectionHeader">
Don't be shy. Apply.</h3>

We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.

We also understand some candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.</div>

Customer Onboarding Specialist

Explore 1122+ Customer solutions specialist in Karachi this September. Find roles across top companies and apply now to boost your career.

1122 customer solutions specialist jobs IN Karachi

International customer services specialist

Customer Success Specialist (VoIP Solutions Consultant)

Customer Services Specialist

Customer Services Specialist

Customer Solution Expert- (Part & Full - Time)

Customer Services Specialist - International

Customer Onboarding Specialist