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customer success analyst (12 months contract) Jobs in Mangaluru

customer success analyst (12 months contract)

senior analyst

customer success analyst

8byte

<div>
 
 About The Role
 
 
 
 We are seeking a proactive and driven
 
 Customer Success Analyst
 
 to be the primary point of contact for our institutional and investor clients. This role is fundamental to maximizing customer value, driving product adoption, and ensuring client satisfaction within the complex FinTech landscape.
 
 
 You will play a critical role in the post-sales journey, leveraging data to analyze client health and proactively manage relationships. This is an excellent opportunity for a
 
 young, sharp professional
 
 with a passion for finance and technology to thrive in a high-growth
 
 startup environment
 
 .
 
 
 
 What You&rsquo;ll Do (Key Responsibilities)
 
 
 
 <ul>
 <li>
 Client Relationship Management: Act as the trusted advisor for a portfolio of clients, ensuring they successfully onboard, adopt, and maximize their use of 8 Byte&rsquo;s AI-powered financial tools.
 </li>
 <li>
 Proactive Engagement: Conduct regular check-ins, business reviews, and training sessions to maintain high levels of client engagement and address potential roadblocks early.
 </li>
 <li>
 Success Metrics &amp; Data Analysis: Monitor key customer health metrics (e.g., usage patterns, feature adoption, churn risk) and analyze data to identify opportunities for intervention and expansion.
 </li>
 <li>
 Feedback Loop: Collect and synthesize client feedback, serving as the voice of the customer internally to inform product development, marketing, and sales strategies.
 </li>
 <li>
 Issue Resolution: Work closely with the Engineering and Product teams to efficiently triage, track, and resolve complex technical and operational client issues.
 </li>
 <li>
 Process Improvement: Help document and standardize best practices for the Customer Success function as the company scales.
 
 
 </li>
 </ul>
 What You&rsquo;ll Bring
 
 
 <ul>
 <li>
 1&ndash;2 years of professional experience in Customer Success, Account Management, Client Services, or a similar customer-facing role, preferably within the FinTech, SaaS, or BFSI (Banking, Financial Services, and Insurance) sector.
 </li>
 <li>
 FinTech Expertise: Proven knowledge and understanding of financial products, investment tools, or lending processes is highly preferred.
 </li>
 <li>
 Tool Proficiency: Experience using CRM tools (e.g., Salesforce, HubSpot) and basic data analysis skills. Exposure to JIRA or similar ticketing/project management tools is a major plus.
 </li>
 <li>
 Communication &amp; Empathy: Exceptional verbal and written communication skills with a demonstrated ability to manage client expectations and build strong, trusting relationships.
 </li>
 <li>
 Startup Mindset: A proactive, high-ownership attitude with comfort working in a fast-paced startup environment where roles are dynamic and quick adaptation is key.
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Finance, Business Administration, Economics, or a related field.
 
 
 </li>
 </ul>
 What You&rsquo;ll Get
 
 
 <ul>
 <li>
 Competitive pay and meaningful ESOPs (Stock Options).
 </li>
 <li>
 Health insurance and wellness perks.
 </li>
 <li>
 Direct impact on product adoption and growth in a high-value, AI-driven sector.
 </li>
 <li>
 Unparalleled learning and career advancement opportunities within a rapidly scaling company.
 </li>
 <li>
 A smart team building real AI solutions for BFSI.
 
 
 </li>
 </ul>
 Work Mode
 
 
 This is a full-time,
 
 in-office role (Bangalore, 5 days/week)
 
 . We believe the best customer relationships are fostered when we work together!
 
 
 Skills: customer,data,jira,fintech,account management,data analysis,bfsi
</div>

Customer Success Analyst

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.
 
 
 
 Job Description
 
 
 
 This is a 12 months fixed term contract role
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.As a Customer Success Analyst, you will partner closely with internal partners to ensure our largest corporate customers realise the maximum value from their investment into LinkedIn&rsquo;s Talent Solutions products. You will partner with the Sales and Customer Success teams deliver strategic and operational data asks, ultimately supporting customer relationships. This is a highly collaborative role, which requires excellent analysis skills, organization, prioritization, clear communication, stakeholder management, and an interest in developing your technical skillset.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Maintains a detailed knowledge of LinkedIn&rsquo;s products and the impact they can have for our customers.
 </li>
 <li>
 Assists in the process of creating customer value and operational reviews including project management of the process, providing analytical insights, consolidating format, proofreading, and pulling standard reports.
 </li>
 <li>
 Completes report creation for customers using multiple systems to help customers understand the impact of LinkedIn partnership.
 </li>
 <li>
 Works cross-functionally with internal LinkedIn partners (Sales, CSM, Insights, etc.) in support of customer value demonstration/ ROI goals.
 </li>
 <li>
 Helps design and sustain account team organizational systems in partnership with cross-functional partners (i.e., creation/management of team communication channels, etc.).
 </li>
 <li>
 Uses advanced analysis skills (SQL, pivot tables, formulas, and x-lookups) to compile multiple data reports.
 </li>
 <li>
 Partners closely with CSMs to prioritize projects based on customer maturity.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 2+yrs in data analysis/reporting role
 </li>
 <li>
 Experience with Microsoft suite of products (Excel, PowerPoint, Word, SharePoint etc.)
 </li>
 <li>
 Working experience with SQL
 
 
 
 </li>
 </ul>
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Data and Insights-driven; able to synthesize data and help communicate the &ldquo;so what&rdquo; to a customer.
 </li>
 <li>
 Strong cross-functional partnership experience.
 </li>
 <li>
 Past work experience within a fast-paced environment.
 </li>
 <li>
 Experience synthesizing data and insights together for a client presentation.
 </li>
 <li>
 Experience working within Excel, PowerBI, and/or Tableau.
 </li>
 <li>
 Experience leading/managing a project and associated deliverable work.
 </li>
 <li>
 Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources.
 </li>
 <li>
 Highly detail-oriented and organized with ability to effectively prioritize and multi-task.
 </li>
 <li>
 Exceptional attention to detail to ensure accuracy and effective execution of all projects and tasks undertaken.
 
 
 
 </li>
 </ul>
 Suggested Skills:
 
 
 <ul>
 <li>
 SQL
 </li>
 <li>
 Powerpoint
 </li>
 <li>
 Data Analytics
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Data story telling
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Customer Success Analyst (12 months contract)

Weave

<div>
 The Customer Success Operations Analyst will play a key role in organizing, analyzing, and reporting on customer success data to help the CS team make informed decisions. This role builds and maintains performance reports, tracks pilots and churn, and ensures internal processes and documentation are accurate and up-to-date. The Analyst collaborates closely with the Customer Success Manager, Product, Engineering, and Support teams to provide actionable insights, streamline workflows, and surface opportunities or risks. This position is ideal for someone who enjoys turning data into clarity and bringing structure to a fast-growing, evolving CS operation.
 
 
 <ul>
 <li>
 This position will be Hybrid (Bengaluru, India)
 </li>
 <li>
 Reports to: Head of Product &amp; Customer Success and Customer Success Manager
 
 
 </li>
 </ul>
 What You Will Own
 
 
 
 The duties and responsibilities of the role.
 
 
 
 <ul>
 <li>
 Build and maintain performance reports, pilot tracking sheets, and churn analysis.
 </li>
 <li>
 Prepare customer-facing visuals, slide decks, and internal notes from usage data.
 </li>
 <li>
 Track internal progress on feature requests, customer feedback loops, and follow-ups.
 </li>
 <li>
 Maintain accurate and up-to-date documentation, including playbooks, testing steps, and agreements.
 </li>
 <li>
 Collaborate with Product, Engineering, and Support teams to ensure tasks and projects move forward.
 </li>
 <li>
 Review customer performance trends to spot opportunities, risks, and insights that inform CS strategy.
 
 
 </li>
 </ul>
 What You Will Need to Accomplish the Job
 
 
 
 The minimum qualifications for the role - education, experience, certifications, skills.
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in customer success operations, analytics, project support, or similar roles.
 </li>
 <li>
 Strong organizational and project management skills to manage timelines, dependencies, and deliverables.
 </li>
 <li>
 High attention to detail, ensuring reports, documentation, and processes are accurate and reliable.
 </li>
 <li>
 Problem-solving mindset &mdash; you can investigate issues independently and act on findings.
 </li>
 <li>
 Proficiency in Google Sheets or Excel, including pivot tables, formulas, and charts.
 </li>
 <li>
 Clear written and verbal communication skills for summarizing data into actionable insights.
 </li>
 <li>
 Comfortable with tools like Google Workspace, Notion, HubSpot, and Slack.
 
 
 </li>
 </ul>
 What Will Make Us Love You
 
 
 
 Preferred Qualifications - Including Personality Traits And Soft Skills.
 
 
 
 <ul>
 <li>
 Experience in CS operations or analytics within a fast-growing SaaS environment.
 </li>
 <li>
 Enjoys creating structure and clarity in evolving processes.
 </li>
 <li>
 Collaborative and solutions-oriented, with the ability to work across multiple teams.
 </li>
 <li>
 Strong analytical thinking and curiosity &mdash; you dig into data to uncover trends and insights.
 </li>
 <li>
 Exceptional attention to detail and ownership of tasks, following through from start to finish.
 </li>
 <li>
 Comfortable working in a hybrid environment and balancing multiple priorities
 
 
 </li>
 </ul>
 Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
 
 
 
 All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.
 
</div>

Customer Success Operations Analyst

Vonage

<div>
 
 Join Vonage and help us innovate cloud communications for businesses worldwide!
 
 
 
 
 WHY THIS ROLE MATTERS
 
 
 
 We are looking for an Onboarding Analyst to join our Onboarding team. This role works cross functionally with our sales team to ensure that customers are onboarded in the best possible way. You will liaise with different operational teams, finding innovative solutions to customer problems. The Onboarding team is a global team centered on enhancing the customer onboarding journey. We&rsquo;re action-oriented, attentive to detail, and always finding ways to improve ourselves.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Ensure smooth operation of all processes relating to customer onboarding &amp; product registration; guiding customers as required
 </li>
 <li>
 Establish and maintain trusted and collaborative working relationships with internal and external teams to facilitate and accelerate the on-boarding processes, communicating effectively in writing and verbally.
 </li>
 <li>
 Proactively respond to internal and external customer queries in a timely manner
 </li>
 <li>
 Actively identify process improvement areas and solutions, communicating findings with team and leaders where appropriate.
 </li>
 <li>
 Manage set up activities in several dashboard systems, for our customers to go live with some of our products
 </li>
 <li>
 Help us transform and automate our manual processes into a best in class onboarding experience
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Fluent in English.
 </li>
 <li>
 Degree educated. Bachelor&rsquo;s degree required, preferably in Business.
 </li>
 <li>
 Technically savvy. You&rsquo;re always thinking of ways to improve our way of working with the latest technology
 </li>
 <li>
 A junior project manager, with exceptional ability to balance competing priorities
 </li>
 <li>
 Process oriented and adaptable. You can juggle multiple steps in complex process maps, whilst delivering on tight deadlines.
 </li>
 <li>
 Customer focused, always thinking about how to improve tools and customers for your internal and external customer
 </li>
 <li>
 Collaborative and friendly. You excel at communicating with diverse stakeholders.
 </li>
 <li>
 A problem solver. You proactively identify gaps and challenges, pitching solutions.
 </li>
 <li>
 Comfortable in a fast pace, global &amp; multicultural environment
 
 
 </li>
 </ul>
 
 Nice to have
 
 
 
 <ul>
 <li>
 Top notch JIRA and Salesforce skills
 </li>
 <li>
 Experience in a tech company
 </li>
 <li>
 Familiarity with G-Suite
 
 
 </li>
 </ul>
 
 How You&rsquo;ll Benefit
 
 
 
 <ul>
 <li>
 Discretionary Time Off.
 </li>
 <li>
 Private Medical Insurance with optional dependent coverage.
 </li>
 <li>
 Educational Assistance Reimbursement Program.
 </li>
 <li>
 Opportunities for reimbursement for conferences, trainings, and other personal development events.
 
 
 </li>
 </ul>
 
 There&rsquo;s no perfect candidate.
 
 You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
 
 
 To learn how we process your personal data during the recruitment process, please refer to our
 
 Privacy Notice
 
 .
 
 
 
 Who We Are
 
 
 
 Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
 
 
 Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
</div>

Onboarding Analyst (Customer onboarding and activation)

DIGITAL HARBOR, Inc.

<div>
 
 
 Company Profile:
 
 
 
 
 
 
 
 Digital Harbor, Inc.
 
 , a Virginia,
 
 US- product based company
 
 , is a pioneer in enterprise innovation, with several firsts including the global norm
 
 &lsquo;Know Your Customer&rsquo; (KYC)
 
 in its credit. Its oeuvre, for last 20 years, is marked with disruptive platforms and products that have transformed the way enterprises operate.
 
 
 
 
 
 Its
 
 &lsquo;Know Your Provider&rsquo; (KYP)
 
 has revolutionized how healthcare provider credentialing functions, thus bringing unprecedented risk-control and compliance in the US public healthcare system. Its current focus is on a future-incubating platform &lsquo;Social Enterprise Technology&rsquo; (S.E.T.), built to catapult enterprises into transformational trajectories through Conversational Applications, a first-of-its-kind human-literate applications.
 
 
 
 
 
 We were ranked among the top 500 fastest growing technology companies in North America by &lsquo;Deloitte Fast 500&rsquo; &ndash; 2018. Our products won &lsquo;Most Innovative Product of the Year &ndash; 2018&rsquo; and &lsquo;BIG Innovation Award &ndash; 2019&rsquo;. Digital Harbor was voted by employees as &ldquo;Best Place to Work&rdquo; in 2018 &amp; 2019.
 
 
 
 
 
 Job Title:
 
 
 Business Analyst &ndash; Product Champion
 
 
 
 
 Experience Required:
 
 
 Only
 
 
 
 
 0 to
 
 
 
 
 2 Years (Preferably in a Product-Based Software Company)
 
 
 
 
 Location:
 
 
 Bangalore
 
 
 
 
 Availability:
 
 
 Immediate Joiner Preferred
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Product Evangelism:
 
 
 <ul>
 <li>
 Act as the product champion for newly launched Digital Harbor products. Promote them to both internal teams and external customers by highlighting their core differentiators and business value.
 </li>
 </ul>
 
 
 Customer-Centric Insights:
 
 
 <ul>
 <li>
 Understand customer needs by observing product usage, identifying gaps between product vision and real-world value, and suggesting improvements.
 </li>
 </ul>
 
 
 Goal-Driven Execution:
 
 
 <ul>
 <li>
 Define clear product adoption goals and develop strategies to achieve them &mdash; including customer education, onboarding programs, and continuous feedback loops.
 </li>
 </ul>
 
 
 Data-Driven Analysis:
 
 
 <ul>
 <li>
 Collaborate with the Product and Data teams to define key product success metrics. Analyse product usage data, derive insights, and provide actionable recommendations to enhance product performance and adoption.
 </li>
 </ul>
 
 
 Stakeholder Collaboration:
 
 
 <ul>
 <li>
 Identify and nurture product ambassadors within business teams to drive user adoption and streamline existing processes onto Digital Harbor&rsquo;s new products.
 </li>
 </ul>
 
 
 Continuous Improvement:
 
 
 <ul>
 <li>
 Capture and report defects, usability issues, and enhancement ideas. Collaborate with Product Managers, Engineers, and QA to ensure seamless product evolution.
 </li>
 </ul>
 
 
 Analytical Mindset:
 
 
 <ul>
 <li>
 Apply structured problem-solving, root cause analysis, and business thinking to align product enhancements with customer value and business outcomes.
 </li>
 </ul>
 
 
 
 
 
 Required Skills and Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Computer Science, or a related field (MBA preferred).
 </li>
 <li>
 Minimum 0 to
 
 2 years of experience
 
 as a Business Analyst in a
 
 software product-based environment
 
 .
 </li>
 <li>
 Strong understanding of
 
 product lifecycle management
 
 and
 
 customer success strategies
 
 .
 </li>
 <li>
 Proficiency in data analysis tools (Excel, Power BI, or SQL).
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Ability to translate business needs into technical requirements.
 </li>
 <li>
 Immediate joiner or short notice period preferred.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 
 
 
 <ul>
 <li>
 Opportunity to work on innovative and next-generation digital products.
 </li>
 <li>
 Collaborative work culture with exposure to cross-functional teams.
 </li>
 <li>
 Fast-paced, growth-oriented environment with learning opportunities.
 </li>
 </ul>
 
 
</div>

Business Analyst

FreightFox

<div>
 
 
 At
 
 
 FreightFox
 
 
 , we&rsquo;re reimagining how India&rsquo;s manufacturing enterprises move freight &mdash; with data, intelligence, and technology at the core. We&rsquo;re seeking a
 
 
 Business Analyst
 
 
 who thrives at the intersection of
 
 
 operations, analytics, and technology
 
 
 to turn complex logistics challenges into smart, scalable solutions.
 
 
 
 
 
 
 
 As a Business Analyst, you will act as the
 
 
 analytical engine
 
 
 of the business &mdash; translating data into insight, identifying process gaps, and enabling technology teams with structured, validated business requirements. You&rsquo;ll collaborate with multiple functions &mdash; operations, product, engineering, and
 
 
 customers
 
 
 &mdash; to drive continuous improvement and digital transformation.
 
 
 
 
 
 
 
 This role is perfect for someone who enjoys
 
 
 solving problems with data
 
 
 , understands
 
 
 supply chain and manufacturing workflows
 
 
 , and is eager to contribute to the
 
 
 growth journey of a startup
 
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 1. Business Understanding &amp; Process Mapping
 
 
 <ul>
 <li>
 
 Partner with stakeholders to understand core operational processes, dependencies, and bottlenecks.
 
 </li>
 <li>
 
 Map and document &ldquo;As-Is&rdquo; and &ldquo;To-Be&rdquo; workflows across logistics, SCM, and manufacturing functions.
 
 </li>
 <li>
 
 Identify automation and digitization opportunities that can enhance speed, visibility, and accuracy.
 
 </li>
 </ul>
 
 
 
 
 
 2. Data Analysis &amp; Insight Generation
 
 
 <ul>
 <li>
 
 Gather, clean, and analyze datasets from multiple systems to identify trends, inefficiencies, and performance drivers.
 
 </li>
 <li>
 
 Build and maintain
 
 
 BI dashboards (Power BI / Tableau)
 
 
 and reports to track KPIs across operations, customer delivery, and cost optimization.
 
 </li>
 <li>
 
 Present insights that guide business decisions &mdash; from process redesign to product enhancements.
 
 </li>
 </ul>
 
 
 
 
 
 3. Requirement Gathering &amp; Solution Design
 
 
 <ul>
 <li>
 
 Work with cross-functional teams to define business needs and translate them into
 
 
 clear, structured requirements
 
 
 for development.
 
 </li>
 <li>
 
 Draft
 
 
 BRDs, FRDs, and user stories
 
 
 that reflect measurable outcomes.
 
 </li>
 <li>
 Collaborate with product and tech teams during UAT and deployment to ensure solutions align with expectations.
 </li>
 <li>
 
 Design and Deliver Solutions to customers with strong support and lead Change Management with Customer Support Teams at the customer's end.
 
 </li>
 </ul>
 
 
 
 
 
 4. ERP &amp; System Enablement
 
 
 <ul>
 <li>
 
 Support ERP or related platform implementations by aligning configurations with process logic.
 
 </li>
 <li>
 
 Validate data accuracy, process flows, and system usability through real-time testing and feedback loops.
 
 </li>
 </ul>
 
 
 
 
 
 5. Performance Measurement &amp; Continuous Improvement
 
 
 <ul>
 <li>
 
 Monitor post-implementation performance and adoption.
 
 </li>
 <li>
 
 Recommend data-backed improvements to drive ROI, efficiency, and customer satisfaction.
 
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 
 Bachelor&rsquo;s or Master&rsquo;s degree in
 
 
 Engineering, Business, Information Systems
 
 
 , or related discipline.
 
 </li>
 <li>
 
 1&ndash;5 years of experience
 
 
 as a
 
 
 Business Analyst / Data Analyst / Process Analyst
 
 
 , preferably in
 
 
 logistics, manufacturing, or supply chain
 
 
 .
 
 </li>
 <li>
 
 Proven track record of working in
 
 
 startup or fast-paced environments
 
 
 .
 
 </li>
 <li>
 
 Experience in
 
 
 ERP implementation or process automation
 
 
 projects is a strong advantage.
 
 </li>
 </ul>
 
 
 
 
 Skills &amp; Competencies
 
 <ul>
 <li>
 
 Deep understanding of
 
 
 logistics, SCM, or manufacturing workflows
 
 
 .
 
 </li>
 <li>
 
 Strong proficiency in
 
 
 Excel (advanced), Power BI, or Tableau
 
 
 .
 
 </li>
 <li>
 
 Hands-on experience with
 
 
 data modeling, KPIs, and performance dashboards
 
 
 .
 
 </li>
 <li>
 
 Familiarity with
 
 
 ERP, WMS, CRM, or similar systems
 
 
 .
 
 </li>
 <li>
 
 Excellent
 
 
 requirement documentation, process mapping, and analytical skills
 
 
 .
 
 </li>
 <li>
 
 Knowledge of
 
 
 Agile collaboration tools
 
 
 (Jira, Confluence) preferred.
 
 </li>
 <li>
 
 Strong business acumen with the ability to connect data to decision-making.
 
 </li>
 <li>
 
 Self-driven, curious, and comfortable navigating ambiguity.
 
 </li>
 </ul>
 
 
 
 
 Traits We Value
 
 <ul>
 <li>
 
 Analytical &amp; Curious:
 
 
 You question the status quo and use data to find better ways.
 
 </li>
 <li>
 
 Detail-Oriented:
 
 
 You love structured problem-solving and crisp documentation.
 
 </li>
 <li>
 
 Collaborative:
 
 
 You work seamlessly across business and tech teams.
 
 </li>
 <li>
 
 Outcome-Focused:
 
 
 You translate insights into measurable impact.
 
 </li>
 <li>
 
 Adaptable:
 
 
 You thrive in a dynamic, startup ecosystem.
 
 </li>
 <li>
 
 Customer-First:
 
 
 You think of value creation before deliverables.
 
 </li>
 </ul>
 
 
 
 
 What You&rsquo;ll Get
 
 <ul>
 <li>
 
 A front-row seat in a
 
 
 high-growth startup
 
 
 shaping India&rsquo;s logistics transformation.
 
 </li>
 <li>
 
 Opportunities to
 
 
 build analytical frameworks
 
 
 and influence key business decisions.
 
 </li>
 <li>
 
 A collaborative environment with
 
 
 leaders who value innovation and ownership
 
 
 .
 
 </li>
 <li>
 
 Competitive compensation and
 
 
 ESOPs
 
 
 for long-term contributors.
 
 </li>
 <li>
 
 The freedom to
 
 
 create meaningful change
 
 
 &mdash; from data to decision.
 
 </li>
 </ul>
 
 
 
 
 About FreightFox
 
 
 
 
 
 
 At
 
 
 FreightFox
 
 
 , we&rsquo;re on a mission to make industrial logistics
 
 
 smarter, faster, and transparent
 
 
 . We empower manufacturing enterprises with
 
 
 real-time visibility, intelligent data insights, and tech-enabled freight solutions
 
 
 that redefine efficiency and customer satisfaction.
 
 
 
 
 
 
 
 If you&rsquo;re passionate about
 
 
 data, operations, and digital transformation
 
 
 &mdash; and want to see your work directly impact how India moves &mdash; this is your place to be.
 
 
</div>

Explore 402+ Customer success analyst in Mangaluru this November. Find roles across top companies and apply now to boost your career.

402 customer success analyst jobs IN Mangaluru

Customer Success Analyst

Customer Success Analyst (12 months contract)

Customer Success Analyst (12 months contract)

Customer Success Operations Analyst

Onboarding Analyst (Customer onboarding and activation)

Business Analyst

Business Analyst