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customer success executive

NielsenIQ

<div><div><div>The role is responsible for the ongoing support and development of Tier 1 and Tier 2 customers through implementing the Customer Success strategy which will encompass the following:<ul><li>
Customer Experience: Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li>
Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li>
Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li>
Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li>
Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li>
Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li>
Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li>
Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li>
Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS.</li><li>
Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul>
Other<ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Customer Success Executive

<div>
 
 Job Description
 
 
 
 
 The role is responsible for the ongoing support and development of Tier 1 and Tier 2 customers through implementing the Customer Success strategy which will encompass the following:
 
 
 
 <ul>
 <li>
 
 Customer Experience:
 
 Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes
 </li>
 <li>
 
 Performance Metrics:
 
 Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives
 </li>
 <li>
 
 Process Improvement:
 
 Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager
 </li>
 <li>
 
 Training and Development:
 
 Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship
 </li>
 <li>
 
 Cross-Department Collaboration:
 
 Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels
 </li>
 <li>
 
 Product Knowledge:
 
 Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems
 </li>
 <li>
 
 Technology Utilization:
 
 Adoption of existing systems and processes to streamline operations and improve service delivery
 </li>
 <li>
 
 Reporting and Analysis:
 
 Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers
 </li>
 <li>
 
 Customer Feedback:
 
 Obtain customer feedback to drive a continuous improvement to NPS
 </li>
 <li>
 
 Customer Advocacy:
 
 Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements
 </li>
 </ul>
 
 
 Other
 
 
 
 
 <ul>
 <li>
 You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained
 </li>
 <li>
 Relevant professional, ethical and health and safety standards apply to this role
 </li>
 <li>
 May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international)
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Some experience in customer facing roles
 </li>
 <li>
 You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management
 </li>
 <li>
 Ability to deliver quickly in a fast-paced environment and independently overcome challenges
 </li>
 <li>
 A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals
 </li>
 <li>
 Strong problem-solving abilities and the capacity to meet deadlines consistently
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

CONEXION (SMC-PVT.) LIMITED

About the RoleWe are looking for a dynamic and customer-focused Client Success Executive to join our growing team. The ideal candidate will be responsible for building strong relationships with clients, ensuring their satisfaction, and delivering excellent service at every interaction. This role is perfect for someone whoenjoys communication, problem-solving, and working in a fast-paced, people-oriented environment.Key ResponsibilitiesAct as the primary point of contact for clients and handle their queries promptly and professionally.Build and maintain long-term relationships with existing and new clients.Coordinate with internal teams to ensure smooth execution of client requests and projects.Understand client needs and provide tailored solutions to enhance satisfaction.Prepare and share regular reports, feedback, and updates with clients and management.Identify opportunities to upsell or cross-sell services where appropriate.Resolve client concerns efficiently while maintaining a positive relationship.RequirementsExcellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.A positive attitude with a passion for customer success.Prior experience in client servicing, customer support.Underage candidates can also applyWhat We OfferCompetitive salary and performance-based incentives.Opportunity to work with a supportive and collaborative team.Continuous learning and growth opportunities.A positive and inclusive work cultureFree commute for female staffTraining will be provide.TimingMonday to Friday 8:30pm to 5:30amSaturday 9pm to 3amJob Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Outbound Sales Agent

TA Solutios

Job descriptionWould you like to be part of a business development team with a high paying commission structure and all the autonomy you could dream of in a mission-driven company?We are an IT Services company seeking a highly motivated and skilled Business Development Executive to join our team. As a Business Development Executive, you will be responsible for generating leads, cold calling, client communication, sales, and customer success.Responsibilities:<ul><li>Conduct research and analysis to identify potential leads and opportunities.</li><li>Develop strategies to reach out to potential clients and generate new business.</li><li>Make cold calls to prospective clients to introduce our services and secure appointments.</li><li>Manage client communication and build strong relationships with clients to understand their needs and concerns.</li><li>Negotiate and close deals to meet sales targets and ensure customer satisfaction.</li><li>Provide exceptional customer service to ensure that clients are happy with our services.</li></ul>Qualifications :<ul><li>Bachelor's degree in business, marketing, or a related field.</li></ul>Experience &amp; Skills:<ul><li>3+ years in IT sales industry.</li><li>Experience in the Software and Web/Mobile App Development industry..</li><li>Lead Generation: 2 year (Required)</li><li>Cold Emailing: 2 year (Required)</li><li>Experience in full sales cycle including deal closing Demonstrated sales success.</li><li>Proven track record of success in lead generation, cold calling, sales, and customer success.</li><li>CRM experience is preferred.</li><li>Strong negotiation and persuasion skills.</li><li>Strong communication and presentation skills.</li><li>Comfortable working in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Business Developer Executive

Pakpace

At Stridesol, we're redefining sales and marketing for service-based businesses through our state-of-the-art AI platform. Our system automates time-consuming tasks like cold calling, lead generation, and appointment booking so our clients can focus on what matters most: closing deals and scaling their business.Job Summary: -Are you a persuasive communicator with a passion for sales and global business? We're seeking a dynamic International Sales Executive to convert warm inbound leads into loyal, long-term customers. You&rsquo;ll be at the forefront of our growth, helping prospects understand the value of our AI-powered solutions and guiding them toward success.Key Responsibilities:&middot; Engage with warm inbound leads and conduct scheduled discovery/sales calls.&middot; Understand client challenges and offer customized solutions using our platform.&middot; Deliver compelling product demonstrations to key decision-makers.&middot; Build lasting relationships and provide exceptional customer experiences..&middot; Re-engage cold or missed leads through strategic follow-up outreach.&middot; Communicate professionally and establish trust with prospects and clients.&middot; Provide valuable feedback to improve our sales process and client journey.Qualifications:&middot; Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred).&middot; 2&ndash;3 years of experience in inbound or international sales.&middot; Excellent communication, interpersonal, and presentation skills.&middot; Proven ability to negotiate and close deals confidently.&middot; Self-motivated, results-oriented, and driven to exceed targets.&middot; Experience with CRM tools is a plus.Benefits: -&middot; Up to 100,000/-&middot; Up to 7% Commission (USD)&middot; Paid leaves&middot; Opportunities for career growth and development&middot; Innovative Working EnvironmentTimings: -&middot; Monday-Friday 9 p.m. to 6 a.m.Location: -&middot; Gulshan-e-Iqbal, KarachiSend your resume to hr@amzoner.com with the subject line &ldquo;International Sales Executive&rdquo;Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

International Sales Executive

SMSAMI Inc.

Who are we?SMSAMI is a fully-integrated, 100% success rated company with fierce beliefs and a unifying culture. Our clients describe us as &ldquo;happily feisty&rdquo; because we work tirelessly to make them successful.SMSAMI is a Software development services company specializing in custom web based solutions, mobile applications, digital marketing, branding, UI/UX and graphics designing. SMSAMI Inc. has successfully delivered hundreds of software products, apps, and solutions to its clients using a proven agile/scrum development process. We offer a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for IT.Job Description We are seeking a motivated and seasoned Business Development Executive to drive sales growth within a designated geographical region and lead a team of field sales representatives. The ideal candidate will be responsible for delivering product demonstrations to both prospective and existing clients, evaluating the performance of the sales team, and generating clear and concise sales reports. The role also includes developing and adjusting customer visit frequency plans as needed. To excel in this position, you must be passionate about sales, skilled in team leadership, and dedicated to achieving targets. A top-performing Business Development Executive should consistently display strong analytical, problem-solving, and customer service capabilities.Responsibilities<ul><li>Lead, train, and provide strategic direction to the sales team in the assigned territory.</li><li>Set achievable and challenging sales targets for the team.</li><li>Monitor individual and team performance; motivate and support team members in meeting or exceeding targets.</li><li>Gather customer feedback and share insights with senior leadership.</li><li>Visit current and potential customers within the territory to present offerings and enhance brand visibility.</li><li>Engage clients through outbound calls, emails, and in-person meetings to close deals.</li><li>Build and maintain long-term customer relationships.</li><li>Implement an effective sales management system to identify and prioritize key accounts and prospects.</li><li>Arrange meetings with potential clients to understand their needs and concerns.</li><li>Prepare and deliver tailored presentations on products and services.</li><li>Represent the company at exhibitions and conferences.</li><li>Negotiate and close deals while handling objections and complaints professionally.</li><li>Achieve both individual and team-based sales targets.</li><li>Conduct and lead daily team sales meetings.</li></ul>What We're Looking For<ul><li>Bachelor's or Master&rsquo;s degree in Marketing, Business Management, Communications, or a related field (preferred).</li><li>2 to 3 years of proven experience in sales, preferably within the SAAS (Software as a Service) industry.</li><li>Demonstrated history of consistently achieving or surpassing sales goals.</li><li>Proficiency in Microsoft Office Suite.</li><li>Strong leadership, management, and organizational capabilities.</li><li>Excellent analytical thinking and problem-solving abilities.</li><li>Skilled in negotiation and consultative sales approaches.</li><li>Strong verbal and written communication skills.</li><li>A customer-first mindset with a focus on delivering exceptional service.</li></ul>Preferred Qualifications That Set You Apart<ul><li>Proven success in IT sales, particularly in generating new business.</li><li>In-depth understanding of IT solutions with the ability to simplify complex concepts for clients.</li><li>Familiarity with sales performance metrics, including Revenue by Product, Net Promoter Score (NPS), Customer Lifetime Value (CLV), and Total Addressable Market (TAM).</li></ul>Benefits<ul><li>Flexible working hours</li><li>Fully sponsored professional certifications</li><li>Medical allowance</li><li>Paid leave</li><li>Pension fund contributions</li><li>Employee referral bonuses</li></ul>Job Details<ul><li>Experience: 5 to 7 Years</li><li>Job Type: Full-Time</li><li>Shift: Starting at 10:00 AM (Flexible Working Hours)</li><li>Working Days: Monday to Friday</li><li>Compensation: PKR 80,000 to 100,000 + Commission (75% to 100% on each sale)</li><li>Includes 30 liters of fuel allowance</li><li>PKR 2,000 mobile allowance</li><li>Openings: 2 Position</li><li>Location: Karachi</li><li>Gender: Male</li></ul>At SMSAMI, fostering a diverse and inclusive workplace is a core value. We are proud to be an equal opportunity employer and welcome individuals from all backgrounds, abilities, and experiences.We aim to respond to all applications within 14 days. If you do not hear from us within two weeks, kindly consider your application unsuccessful on this occasion. We appreciate your interest and encourage you to apply for future opportunities.Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Are you comfortable with Field base Job (Outdoor Job) ?</li><li>How many years of experience do you have in sales?</li></ul>Work Location: In person

Business Development Executive

Coca-Cola CCI

<div>
 
 
 
 Field Sales Executive, Karachi, Pakistan
 
 
 
 
 Join us to take your career journey to the next level!
 
 
 
 
 
 
 #ProudlyCCI
 
 
 
 
 
 
 
 
 
 
 Job Identification
 
 
 
 
 We are looking for a Field Sales Executive to be part of our Sales Team in Karachi.
 
 
 
 
 
 
 
 What We Expect
 
 
 
 <ul>
 <li>
 To ensure Secondary pack wise volume and NSR targets are met and suggest new ways to generate more sales. Provide accurate secondary Sales forecast of his area.
 </li>
 <li>
 To ensure new outlets are created and retained as per target and area potential.
 </li>
 <li>
 To analyze SFE KPI&rsquo;s and suggest ways to improve them. To ensure that all data in the sales information systems pertaining to his/her area is cleansed, validated, and updated on a regular basis.
 </li>
 <li>
 To ensure Daily In-Outlet Execution is carried out by his team as per PicOS &amp; RED criteria, ensure proper execution of all marketing initiatives in his area.
 </li>
 <li>
 To monitor and report competitor activity in his/her assigned area and suggest ways to counter them.
 </li>
 <li>
 Supervise/ensure the proper injection and optimal utilization of Company&rsquo;s Assets in the market i.e. Coolers, Glass, Shell, Signage, Outlet Activation material etc.
 </li>
 <li>
 Maintain customer collaboration and relationship with all the customers in his/her area to ensure that they remain loyal. To ensure proper handling of all customer complaints in a timely manner as per company guidelines. Maintain an updated fact sheet on every customer. He is also responsible for tracking &amp; timely settlement of market accounts (Glass, Accounts Receivable, Discounts, DME etc.)
 </li>
 <li>
 Responsible for training and developing Presellers.
 </li>
 </ul>
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 </ul>
 
 
 
 
 
 
 
 What We Embrace
 
 
 
 
 <ul>
 <li>
 &ldquo;People Centered&rdquo; Focus
 </li>
 <li>
 Equal Salary Advocate
 </li>
 <li>
 A Globally Diverse/An International Workplace
 </li>
 <li>
 Inclusive Team-Building Activities
 </li>
 <li>
 Digital Learning Opportunities
 </li>
 <li>
 Leadership Exposure with Organizational Events
 </li>
 <li>
 Inclusive Language and Culture
 </li>
 <li>
 Social Clubs/Networks
 </li>
 <li>
 Inclusive/Family-Friendly Policies
 </li>
 </ul>
 
 
 
 
 
 
 
 Who We Are
 
 
 
 
 
 
 
 
 CCI is a multinational beverage company operating in T&uuml;rkiye, Pakistan, Kazakhstan, Iraq, Uzbekistan, Bangladesh, Azerbaijan, Kyrgyzstan, Jordan, Tajikistan, Turkmenistan, and Syria. We produce, distribute, and sell sparkling and still beverages, serving a population of 600 million people with more than 10,000 employees across 33 bottling plants and 3 fruit processing plants in 12 countries.
 
 
 At CCI, we are committed to creating value for our employees, customers, consumers, and communities. As a Top Employer certified company, we put people at the heart of everything we do. With our vision to become the best FMCG company, we achieve success through our One Team spirit, guided by our shared values of passion, integrity, accountability, and teamwork. Our ambition is to be a great place to work&mdash;an inclusive, diverse, and inspiring organization with strong leadership and organizational capabilities.
 
 
 We foster a culture of diversity and inclusion in everything we do. As the fourth company to obtain the EQUAL-SALARY global certification, we take pride in being an Equal Opportunity and Affirmative Action employer across all our markets.
 
 
 We take responsibility for the future with our Sustainability Commitments for 2030. Our roadmap focuses on six key areas: packaging, water, and climate in environmental sustainability; and human rights, diversity &amp; inclusion, and community investment in social sustainability. By 2030, we aim for 35% of newly hired individuals, 40% of managerial positions, and 50% of executive committee members to be women.
 
 
 
 We're an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, color, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender expression, or political opinion.
 
 
</div>

Field Sales Executive

Explore 980+ Customer success executive in Charge Female Jobs In Karachi this January. Find roles across top companies and apply now to boost your career.

980 customer success executive jobs IN Charge Female Jobs In Karachi

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