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customer success analyst (12 months contract) Jobs in Mangaluru

customer success analyst (12 months contract)

customer success manager

BiteSpeed

<div>
 
 
 
 About BiteSpeed
 
 
 
 
 
 
 
 Hey there! We are a
 
 Sequoia-backed SaaS startup
 
 building an AI-native Marketing, Support &amp; Sales suite for
 
 e-commerce brands.
 
 
 
 
 
 
 We&rsquo;re currently working with
 
 3000+ e-commerce brands
 
 globally across 50+ countries and are fortunate to have
 
 raised $5.5M+
 
 along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal &amp; more backing us.
 
 
 
 
 
 
 
 
 
 Check out more about us here -
 
 https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https://apps.shopify.com/bitespeed-fb-messenger-chatbot (we openly brag about this 😉)
 
 
 
 
 
 
 
 
 
 We&rsquo;ve had some solid investors back us
 
 (making it easier for you to stalk us since you&rsquo;d do this anyway):-
 
 
 
 
 <ul>
 <li>
 
 BiteSpeed Raises USD 3.5M Funding, Led by Peak XV&rsquo;s Surge-
 
 https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV&rsquo;s Surge-
 
 https://www.thehindubusinessline.com/info-tech/e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.ece
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge-
 
 https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414
 </li>
 </ul>
 
 
 
 
 
 
 About the role
 
 
 
 
 
 
 
 We want to keep our
 
 customers for life
 
 . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been
 
 founder-led,
 
 we have a track record of 250+ 5-star reviews and the envious
 
 net negative churn
 
 (to the extent where some of our customers pay 5-10X of what they started with).
 
 
 
 
 
 We're now at a point where we&rsquo;ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning
 
 customer retention
 
 and making them
 
 true fans of BiteSpeed
 
 while also
 
 listening to customer feedback
 
 to form a pipe of customer insights for our product team.
 
 
 
 
 
 
 What you&rsquo;ll do
 
 
 
 
 
 <ul>
 <li>
 Your core job is to
 
 own our customer relationships
 
 , make them successful and fans of BiteSpeed.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Client onboarding, tracking product adoption
 
 for our enterprise customers, ensuring they are getting maximum value leading to
 
 upsells and expansion revenue.
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Becoming a
 
 trusted product advisor
 
 for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Managing
 
 cross-sells for new products and renewals
 
 , owning expansion revenue at an account level.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Building the
 
 playbook for our customer success function
 
 to scale for the next stage of growth.
 </li>
 </ul>
 
 
 
 
 
 What makes you a good fit
 
 
 
 
 
 <ul>
 <li>
 You care about delivering a
 
 service experience that parallels a Michelin star Italian restaurant.
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 You
 
 genuinely like helping people
 
 and making them successful.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 You have
 
 3+ years of work experience
 
 in customer success with technical understanding of the product
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 You have a
 
 genuine interest in conversations
 
 with people from different backgrounds to learn about their lives.
 </li>
 </ul>
 
 
 
 
 
 
 Salary and Location
 
 
 
 
 
 
 
 
 Location:
 
 Bangalore
 
 
 
 
 
 
 Expected CTC:
 
 We pay on top of market standards with generous ESOPs for everyone in the team.
 
 
 
 
 
 
 
 Our Way Of Life
 
 
 - https://www.notion.so/bitespeed/Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e.
 
 
 
 
 
 
 
 Our Purpose
 
 
 
 
 
 
 
 At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we&rsquo;re trying to create.
 
 
 
 
 
 
 Our purpose is about why we&rsquo;re here and what we care about:-
 
 
 <ul>
 <li>
 Personal Transformation
 </li>
 <li>
 Wealth Creation
 </li>
 <li>
 Winning Together
 </li>
 </ul>
 
 
 
 
 
 
 Our Values
 
 
 
 
 
 
 
 Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.
 
 
 
 
 
 
 We have 5 core values:-
 
 
 <ul>
 <li>
 Go Above And Beyond
 </li>
 <li>
 Making Things Happen
 </li>
 <li>
 Say It Like It Is
 </li>
 <li>
 Progress Over Perfection
 </li>
 <li>
 Don&rsquo;t Take Yourself Seriously, Take Your Work Seriously
 </li>
 </ul>
 
 
 
 
 
 
 Perks &amp; Benefits
 
 
 
 
 
 
 
 Small things we&rsquo;ve done to ensure we take care of our wellness, learning &amp; keep things fun:-
 
 
 
 
 <ul>
 <li>
 
 Health Insurance -
 
 Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Quarterly Off-sites -
 
 Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Cult Fitness Membership -
 
 All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Personal Development -
 
 We sponsor courses, conference tickets, books on a case to case basis to ensure we&rsquo;re constantly growing.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Salary In Advance -
 
 Trust first, by default. We pay out salaries in the first week of the month.
 </li>
 </ul>
 
 
 
 
 
 How to apply?
 
 
 
 
 
 
 If this sounds interesting
 
 drop a personal note
 
 with why you'd want to work with us and what makes you a good fit on
 
 talent@bitespeed.co.
 
 
 
 
 
 
 Know someone who might be a great fit?
 
 Refer them to us
 
 , if they end up joining we'll send you an
 
 Apple Airpods Pro
 
 as a gesture of thanks!
 
 
 
 
 
 For any queries feel free to write to talent@bitespeed.co.
 
</div>

Customer Success Manager - India

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of
 
 
 
 
 &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their
 
 
 
 
 customers and employees. To help them grow. Software is a choice that can make or
 
 
 
 
 break a business. Create better or worse experiences. Propel or throttle growth. Business
 
 
 
 
 software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional
 
 
 
 
 customer and employee experiences. Our enterprise-grade solutions are powerful, yet
 
 
 
 
 easy to use, and quick to deliver results. Our people-first approach to AI eliminates
 
 
 
 
 friction, making employees more effective and organizations more productive. Over
 
 
 
 
 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony
 
 
 
 
 Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX)
 
 
 
 
 software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks
 
 
 
 
 employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are looking for an experienced and Strategic Enterprise Account Manager with a knack for building deep customer relationships and driving incremental business within existing Freshworks customers by delivering value. The ideal candidate should have a consultative sales approach, a proven track record in growing and onboarding clients, and polished presentation skills.
 
 
 
 
 This person must embody the behaviors of a high-performance sales culture, specifically managing a strong pipeline of business opportunities and consistently delivering results against quota, while ensuring the best possible sales experience for customers. We seek a self-starter with a growth mindset, someone who is eager to learn, adapt, and thrive in any situation. The candidate should be prepared to develop and execute account plans, consistently meet revenue targets, and bring a strong &ldquo;can-do&rdquo; attitude in an agile environment.
 
 
 
 
 Additionally, the Account Manager must possess both sales and technical expertise, with the ability to engage effectively across CXO-level stakeholders, technical teams, and operations staff. The role demands an analytical thinker who excels in fast-paced, dynamic environments and demonstrates exceptional communication and presentation skills.
 
 
 
 
 
 
 
 Responsibilities (What you'll be expected to do):
 
 
 
 
 <ul>
 <li>
 
 Become a go-to expert on the Freshworks platform and help customers expand their use of our cloud solutions.
 
 
 
 </li>
 <li>
 
 Drive growth within existing accounts through upsell and cross-sell opportunities, consistently meeting or exceeding revenue targets.
 
 
 
 </li>
 <li>
 
 Lead value-driven conversations with C-Level executives and decision makers, showcasing the real business impact of Freshworks.
 
 
 
 </li>
 <li>
 
 Build and execute account plans designed to maximize both revenue growth and customer success.
 
 
 
 </li>
 <li>
 
 Partner closely with internal teams Account Managers, Customer Success, Implementations, Billing, Support, and Deal Desk to ensure seamless customer experiences.
 
 
 
 </li>
 <li>
 
 Take ownership of large, complex enterprise deals, collaborating with cross-functional teams through to closure.
 
 
 
 </li>
 <li>
 
 Navigate complex sales cycles and negotiate win-win agreements that are rooted in value-based selling.
 
 
 
 </li>
 <li>
 
 Consistently exceed pipeline, activity, and revenue goals while maintaining a 4x healthy pipeline.
 
 
 
 </li>
 <li>
 
 Use account insights and sales data to refine strategies and identify opportunities for expansion.
 
 
 
 </li>
 <li>
 
 Help customers identify industry-relevant use cases and educate them on achieving measurable business outcomes.
 
 
 
 </li>
 <li>
 
 Build long-term strategic partnerships with key accounts, ensuring high levels of customer satisfaction.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 10+ years of software sales experience (overall).
 
 
 
 </li>
 <li>
 
 Experience in upselling &amp; cross-selling in the region (farming).
 
 
 
 </li>
 <li>
 
 Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills.
 
 
 
 </li>
 <li>
 
 Proven record of sales success in past roles.
 
 
 
 </li>
 <li>
 
 Working knowledge/experience of the CRM/CX/ITSM space.
 
 
 
 </li>
 <li>
 
 Excellent presentation and listening skills.
 
 
 
 </li>
 <li>
 
 Bachelor&rsquo;s Degree/Master's degree preferred.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
 
 
</div>

Strategic Enterprise Account Manager

Saviynt

<div>
 
 Saviynt is a leading provider of intelligent identity and access governance solutions. Our cloud-native platform helps enterprises manage digital identities, secure privileged access, and ensure continuous compliance. We work with global customers to enable
 
 
 secure digital transformation and zero trust frameworks.
 
 
 
 
 
 The Renewal Specialist will be responsible for managing and executing renewal transactions across Saviynt&rsquo;s global customer base. This role plays a critical part in securing recurring revenue, supporting customer success, and contributing to our long-term customer relationships. The Renewal Specialist will collaborate closely with Sales, Customer Success, Legal, and Finance to ensure timely and accurate renewals.
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 Manage the end-of-the-end renewal process for a portfolio of existing customers, ensuring timely and accurate renewals
 </li>
 <li>
 Prepare and deliver renewal quotes, partnering with Account Executives and Customer Success Managers
 </li>
 <li>
 Proactively engage with customers 90&ndash;120 days prior to subscription expiration to review renewal options and secure commitments
 </li>
 <li>
 Identify upsell, cross-sell, and co-terming opportunities during the renewal process
 </li>
 <li>
 Ensure compliance with pricing guidelines, contractual obligations, and approval policies
 </li>
 <li>
 Forecast renewal bookings and maintain accurate renewal data in Salesforce
 </li>
 <li>
 Collaborate with internal teams (Legal, Finance, Operations) to resolve issues and remove barriers to closing renewals
 </li>
 <li>
 Monitor at-risk accounts, flag churn risks early, and support customer retention strategies
 </li>
 <li>
 Maintain detailed records and documentation for audits and compliance
 </li>
 <li>
 Support continuous process improvements and system enhancements related to the renewals lifecycle
 
 </li>
 </ul>
 
 
 
 
 WHAT YOU BRING:
 
 <ul>
 <li>
 3&ndash;4 years of experience in SaaS renewals, sales operations, customer success, or a account management
 </li>
 <li>
 Strong understanding of recurring revenue models, subscription licensing, and quoting tools (CPQ, Salesforce, etc.)
 </li>
 <li>
 Excellent communication and negotiation skills, with the ability to influence customer decision-making
 </li>
 <li>
 Detail-oriented and organized; able to manage multiple accounts and deadlines simultaneously
 </li>
 <li>
 Proficient in Microsoft Excel and experience with CRM/ERP systems such as Salesforce, NetSuite, or similar
 </li>
 <li>
 Collaborative mindset with a customer-first attitude
 </li>
 <li>
 Bachelor&rsquo;s degree in business, Finance, or work experience
 
 </li>
 </ul>
 
 
 
 
</div>

Renewals Specialist

<div>
 
 The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience.&nbsp; SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation.
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 
 Support issues
 
 : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects&nbsp;
 </li>
 <li>
 
 Provide reports
 
 : Provide reports on the health of the customer's instance&nbsp;
 </li>
 <li>
 
 Assist with upgrades:
 
 Identify upgrade needs, create upgrade plans, and assist with upgrade planning&nbsp;
 </li>
 <li>
 
 Advocate for customers:
 
 Act as an escalation point for customer-submitted cases and requests&nbsp;
 </li>
 <li>
 
 Client Relationship Management
 
 : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers&rsquo; inquiries, providing timely and effective solutions
 </li>
 <li>
 
 Issue Resolution
 
 : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction
 </li>
 <li>
 
 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they understand how to use the company&rsquo;s products or services effectively
 </li>
 <li>
 
 Performance Monitoring
 
 : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery
 </li>
 <li>
 
 Cross-Functional Collaboration
 
 : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings
 </li>
 <li>
 
 Account Management
 
 : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service
 </li>
 <li>
 
 Feedback Collection
 
 : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements
 </li>
 <li>
 
 Proactive Engagement
 
 : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer
 </li>
 <li>
 
 Documentation and Reporting:
 
 Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. &nbsp; You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency
 
 </li>
 </ul>
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 
 Communication Skills:
 
 Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial
 </li>
 <li>
 
 Problem-Solving
 
 : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction
 </li>
 <li>
 
 Time Management
 
 : Excellent organizational skills to manage multiple accounts and priorities simultaneously
 </li>
 <li>
 
 Customer-Centric Mindset
 
 : A commitment to delivering exceptional customer service and fostering positive relationships
 </li>
 <li>
 
 Analytical Skills
 
 : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement
 </li>
 <li>
 
 Adaptability
 
 : Flexibility to adapt to changing customer needs and dynamic work environments
 </li>
 <li>
 
 Team Collaboration
 
 : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction
 </li>
 <li>
 
 Empathy and Patience
 
 : Understanding customer frustrations and addressing them with patience and sensitivity
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform
 
 </li>
 </ul>
 
 
 
 
 
 
 TA Team
</div>

Support Account Manager

Loop AI - Delivery Intelligence Platform

<div>
 
 Company Overview:
 
 
 Loop is building the enterprise co-pilot for restaurants, starting with delivery. Over the last 3 years, delivery &amp; digital ordering grew 10x into a major source of restaurant&rsquo;s revenue, throwing up fundamental operational and financial challenges. With Loop, restaurants can view their P&amp;L in real time, automate closing books, improve order accuracy, diagnose poor performance and empower their teams with feedback.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer Onboarding:Guide new customers through Loop&rsquo;s setup and configuration process.Assist customers necessary integrations and workflow configuration.Provide hands-on support during customers' time user experience readiness.Create and maintain operational run books, checklists, guides, and training materials.Own new customer&rsquo;s platform experience
 </li>
 <li>
 Platform Workflow Operations: Monitor necessary workflows, identify and resolve workflow failures, exceptions, and processing bottlenecks and manually intervene where needed. Review and validate workflow outputs to ensure quality and completeness. Escalate and route complex issues to necessary teams when necessary.Support platform optimization by identifying recurring workflow problems
 
 
 
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Operations Management, Customer Success, or related field
 </li>
 <li>
 3-5 years of experience in customer onboarding, platform implementation, or SaaS operations
 </li>
 <li>
 Excellent communication skills for conducting training sessions and explaining technical concepts
 </li>
 <li>
 Detail-oriented approach to monitoring automated processes and identifying issues
 </li>
 <li>
 Comfortable learning and working with software platforms and workflow automation tools
 </li>
 <li>
 Experience managing customer relationships and competing priorities simultaneously
 </li>
 <li>
 Previous experience in product operations functions of SaaS companies (preferred)
 </li>
 <li>
 Prior experience in workflow automation, process management, or operations roles (strongly preferred)
 
 
 
 
 
 </li>
 </ul>
 
 Work Environment &amp; Conditions
 
 
 
 <ul>
 <li>
 Willingness to work different shifts across the day
 </li>
 <li>
 Holidays may not align necessarily with the India calendar since this is a critical role facing US customers
 </li>
 <li>
 Leave policies are aligned with US and international support schedules
 </li>
 <li>
 Industry beating compensation and benefits
 
 
 
 
 </li>
 </ul>
</div>

Operation Specialist

Google

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Gurugram, Haryana, India; Bengaluru, Karnataka, India; Mumbai, Maharashtra, India
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 4 years of experience gathering and presenting technical and financial data to promote products, services, and solutions.
 </li>
 <li>
 4 years of experience working in a customer-facing role.
 </li>
 <li>
 3 years of experience using the sales lifecycle to drive business.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience of thought leadership in applying data driven models that have had a tangible impact on marketing operations across international markets.
 </li>
 <li>
 Experience selling to or consulting with agencies, and working overseas.
 </li>
 <li>
 Knowledge of one or more international markets/regions, and Google Ads products.
 </li>
 <li>
 Ability to align multiple stakeholders internally and externally to defined goals and deliverables, and take initiative and work well in ambiguity.
 </li>
 <li>
 Familiarity with agency business and marketing strategy.
 </li>
 <li>
 Excellent communication skills and a goal-oriented mindset.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 Businesses of all shapes and sizes rely on Google&rsquo;s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
 
 
 Our customers operate in an increasingly globalizing world. Google&rsquo;s global reach and market knowledge allows us to support our advertisers along the various steps of their international growth journey.
 
 
 In this role, you will be a trusted advisor to our customers. From strategic planning support and identifying the right target markets, to setting them up for success within their non-domestic footprint, you will provide insights and hands-on support, helping them reach and exceed their international ambitions. Working closely with our agencies and advertisers, you will develop an in-depth understanding of their business needs, objectives, and decision processes. Your entrepreneurial spirit, communication and problem-solving abilities will allow you to identify the levers for success. Based on your knowledge of online media and understanding of our product suite, you will create solutions that turn plans into results.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Identify international growth opportunities based on existing frameworks and tools, and develop new ideas and approaches to drive international growth and scale for an assigned portfolio.
 </li>
 <li>
 Understand your customers&rsquo; objectives, and help them achieve these by developing forward-thinking, data-driven export sales recommendations and by educating them on wider export-related topics and opportunities.
 </li>
 <li>
 Understand the market landscape, and develop and execute projects around international growth, impacting clients' understanding of global markets.
 </li>
 <li>
 Contribute to growing international growth acumen and resources within Google, and support other members in your network by sharing knowledge about your assigned market.
 </li>
 <li>
 Build thorough knowledge related to advertising on Google Search, Apps, Google Display Network, and YouTube.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

International Growth Consultant

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.
 
 
 
 Job Description
 
 
 
 This is a 12 months fixed term contract role
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.As a Customer Success Analyst, you will partner closely with internal partners to ensure our largest corporate customers realise the maximum value from their investment into LinkedIn&rsquo;s Talent Solutions products. You will partner with the Sales and Customer Success teams deliver strategic and operational data asks, ultimately supporting customer relationships. This is a highly collaborative role, which requires excellent analysis skills, organization, prioritization, clear communication, stakeholder management, and an interest in developing your technical skillset.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Maintains a detailed knowledge of LinkedIn&rsquo;s products and the impact they can have for our customers.
 </li>
 <li>
 Assists in the process of creating customer value and operational reviews including project management of the process, providing analytical insights, consolidating format, proofreading, and pulling standard reports.
 </li>
 <li>
 Completes report creation for customers using multiple systems to help customers understand the impact of LinkedIn partnership.
 </li>
 <li>
 Works cross-functionally with internal LinkedIn partners (Sales, CSM, Insights, etc.) in support of customer value demonstration/ ROI goals.
 </li>
 <li>
 Helps design and sustain account team organizational systems in partnership with cross-functional partners (i.e., creation/management of team communication channels, etc.).
 </li>
 <li>
 Uses advanced analysis skills (SQL, pivot tables, formulas, and x-lookups) to compile multiple data reports.
 </li>
 <li>
 Partners closely with CSMs to prioritize projects based on customer maturity.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 2+yrs in data analysis/reporting role
 </li>
 <li>
 Experience with Microsoft suite of products (Excel, PowerPoint, Word, SharePoint etc.)
 </li>
 <li>
 Working experience with SQL
 
 
 
 </li>
 </ul>
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Data and Insights-driven; able to synthesize data and help communicate the &ldquo;so what&rdquo; to a customer.
 </li>
 <li>
 Strong cross-functional partnership experience.
 </li>
 <li>
 Past work experience within a fast-paced environment.
 </li>
 <li>
 Experience synthesizing data and insights together for a client presentation.
 </li>
 <li>
 Experience working within Excel, PowerBI, and/or Tableau.
 </li>
 <li>
 Experience leading/managing a project and associated deliverable work.
 </li>
 <li>
 Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources.
 </li>
 <li>
 Highly detail-oriented and organized with ability to effectively prioritize and multi-task.
 </li>
 <li>
 Exceptional attention to detail to ensure accuracy and effective execution of all projects and tasks undertaken.
 
 
 
 </li>
 </ul>
 Suggested Skills:
 
 
 <ul>
 <li>
 SQL
 </li>
 <li>
 Powerpoint
 </li>
 <li>
 Data Analytics
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Data story telling
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Customer Success Analyst (12 months contract)

Explore 582+ Customer success manager in Mangaluru this September. Find roles across top companies and apply now to boost your career.