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customer experience manager

customer success manager individual contributor

THE/STUDIO

<div>
 <p>
  Open&nbsp;to&nbsp;candidates&nbsp;from&nbsp;anywhere&nbsp;in&nbsp;the&nbsp;world!
 </p>
 <p>
 </p>
 <p>
  <strong>
   👋&nbsp;About&nbsp;Us
  </strong>
 </p>
 <p>
  At&nbsp;THE/STUDIO,&nbsp;our&nbsp;vision&nbsp;is&nbsp;to&nbsp;empower&nbsp;individuals,&nbsp;regardless&nbsp;of&nbsp;their&nbsp;expertise,&nbsp;to&nbsp;unleash&nbsp;their&nbsp;creativity&nbsp;and&nbsp;bring&nbsp;their&nbsp;unique&nbsp;ideas&nbsp;to&nbsp;life&nbsp;through&nbsp;the&nbsp;production&nbsp;of&nbsp;custom&nbsp;products.&nbsp;We&nbsp;are&nbsp;committed&nbsp;to&nbsp;delivering&nbsp;top-quality&nbsp;customized&nbsp;products&nbsp;that&nbsp;not&nbsp;only&nbsp;exceed&nbsp;expectations&nbsp;but&nbsp;also&nbsp;provide&nbsp;a&nbsp;seamless&nbsp;and&nbsp;awe-inspiring&nbsp;experience&nbsp;via&nbsp;our&nbsp;exceptional&nbsp;team&nbsp;and&nbsp;AI-integrated&nbsp;systems.&nbsp;By&nbsp;shouldering&nbsp;the&nbsp;manufacturing&nbsp;burdens,&nbsp;we&nbsp;liberate&nbsp;our&nbsp;customers&nbsp;to&nbsp;focus&nbsp;on&nbsp;their&nbsp;true&nbsp;passions,&nbsp;driving&nbsp;them&nbsp;towards&nbsp;remarkable&nbsp;success&nbsp;and&nbsp;fulfillment.&nbsp;Together,&nbsp;we&nbsp;turn&nbsp;dreams&nbsp;into&nbsp;tangible&nbsp;realities&nbsp;and&nbsp;shape&nbsp;a&nbsp;world&nbsp;where&nbsp;creativity&nbsp;knows&nbsp;no&nbsp;bounds.
 </p>
 <p>
  Our&nbsp;headquarters&nbsp;are&nbsp;in&nbsp;Los&nbsp;Angeles,&nbsp;California,&nbsp;but&nbsp;we&nbsp;are&nbsp;a&nbsp;truly&nbsp;global&nbsp;company&nbsp;with&nbsp;team-members&nbsp;across&nbsp;the&nbsp;U.S.,&nbsp;Europe,&nbsp;South&nbsp;America,&nbsp;Africa,&nbsp;and&nbsp;Asia/Pacific.&nbsp;We&nbsp;have&nbsp;gone&nbsp;to&nbsp;a&nbsp;fully&nbsp;remote&nbsp;working&nbsp;platform&nbsp;so&nbsp;that&nbsp;we&nbsp;can&nbsp;attract&nbsp;the&nbsp;world&rsquo;s&nbsp;best&nbsp;talent.
 </p>
 <p>
  All&nbsp;roles&nbsp;at&nbsp;THE/STUDIO&nbsp;are&nbsp;100%&nbsp;remote&nbsp;from&nbsp;anywhere&nbsp;in&nbsp;the&nbsp;world,&nbsp;as&nbsp;long&nbsp;as&nbsp;you&nbsp;have&nbsp;all&nbsp;your&nbsp;tools&nbsp;and&nbsp;a&nbsp;fast,&nbsp;stable&nbsp;internet&nbsp;connection!
 </p>
 <p>
  We&nbsp;know&nbsp;that&nbsp;some&nbsp;applicants&nbsp;will&nbsp;not&nbsp;meet&nbsp;all&nbsp;the&nbsp;requirements,&nbsp;so&nbsp;we&nbsp;encourage&nbsp;you&nbsp;to&nbsp;apply&nbsp;anyway&nbsp;so&nbsp;we&nbsp;can&nbsp;determine&nbsp;if&nbsp;something&nbsp;else&nbsp;might&nbsp;be&nbsp;a&nbsp;good&nbsp;fit!
 </p>
 <p>
 </p>
 <p>
  <strong>
   💻&nbsp;The&nbsp;Role
  </strong>
 </p>
 <p>
  &nbsp;We&rsquo;re&nbsp;looking&nbsp;for&nbsp;a&nbsp;Customer&nbsp;Success&nbsp;Manager&nbsp;to&nbsp;own&nbsp;the&nbsp;post-sale&nbsp;relationship&nbsp;and&nbsp;ensure&nbsp;customers&nbsp;achieve&nbsp;meaningful&nbsp;outcomes&nbsp;on&nbsp;our&nbsp;product&nbsp;development&nbsp;and&nbsp;manufacturing&nbsp;platform.&nbsp;This&nbsp;role&nbsp;manages&nbsp;multiple&nbsp;accounts,&nbsp;drives&nbsp;adoption,&nbsp;identifies&nbsp;revenue&nbsp;opportunities,&nbsp;and&nbsp;ensures&nbsp;customers&nbsp;stay&nbsp;engaged&nbsp;and&nbsp;successful.
 </p>
 <p>
  The&nbsp;ideal&nbsp;candidate&nbsp;has&nbsp;a&nbsp;startup&nbsp;mindset,&nbsp;is&nbsp;high&nbsp;energy,&nbsp;resilient,&nbsp;proactive,&nbsp;and&nbsp;combines&nbsp;a&nbsp;data-driven&nbsp;approach&nbsp;with&nbsp;strong&nbsp;relationship-building&nbsp;skills.&nbsp;You&nbsp;will&nbsp;work&nbsp;autonomously&nbsp;as&nbsp;a&nbsp;mid-to-senior&nbsp;individual&nbsp;contributor&nbsp;who&nbsp;operates&nbsp;with&nbsp;urgency&nbsp;and&nbsp;clear&nbsp;ownership.
 </p>
 <p>
 </p>
 <p>
  <strong>
   🎯&nbsp;What&nbsp;You&rsquo;ll&nbsp;Do
  </strong>
 </p>
 <ul>
  <li>
   <p>
    Manage&nbsp;and&nbsp;grow&nbsp;a&nbsp;portfolio&nbsp;of&nbsp;SMB&nbsp;and&nbsp;mid-market&nbsp;customer&nbsp;accounts.
   </p>
  </li>
  <li>
   <p>
    Ensure&nbsp;customers&nbsp;achieve&nbsp;their&nbsp;goals&nbsp;and&nbsp;adopt&nbsp;the&nbsp;platform&nbsp;successfully.
   </p>
  </li>
  <li>
   <p>
    Monitor&nbsp;account&nbsp;health,&nbsp;customer&nbsp;activity,&nbsp;and&nbsp;production&nbsp;performance&nbsp;through&nbsp;CRM&nbsp;and&nbsp;internal&nbsp;dashboards.
   </p>
  </li>
  <li>
   <p>
    Conduct&nbsp;check-ins,&nbsp;business&nbsp;reviews,&nbsp;follow-ups,&nbsp;and&nbsp;renewal&nbsp;conversations.
   </p>
  </li>
  <li>
   <p>
    Identify&nbsp;upsell,&nbsp;cross-sell,&nbsp;monetization,&nbsp;and&nbsp;expansion&nbsp;opportunities.
   </p>
  </li>
  <li>
   <p>
    Gather&nbsp;customer&nbsp;feedback&nbsp;on&nbsp;product&nbsp;experience&nbsp;and&nbsp;production&nbsp;processes&nbsp;and&nbsp;share&nbsp;insights&nbsp;with&nbsp;Product,&nbsp;Sourcing,&nbsp;and&nbsp;Sales.
   </p>
  </li>
  <li>
   <p>
    Proactively&nbsp;identify&nbsp;risks,&nbsp;resolve&nbsp;blockers,&nbsp;and&nbsp;support&nbsp;customers&nbsp;through&nbsp;the&nbsp;product&nbsp;development&nbsp;journey.
   </p>
  </li>
  <li>
   <p>
    Maintain&nbsp;clean,&nbsp;organized&nbsp;documentation&nbsp;and&nbsp;account&nbsp;notes&nbsp;in&nbsp;HubSpot.
   </p>
  </li>
  <li>
   <p>
    Provide&nbsp;recurring&nbsp;insights&nbsp;and&nbsp;recommendations&nbsp;to&nbsp;improve&nbsp;customer&nbsp;workflows&nbsp;and&nbsp;internal&nbsp;processes.
   </p>
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   🧩&nbsp;What&nbsp;We&rsquo;re&nbsp;Looking&nbsp;For
  </strong>
 </p>
 <ul>
  <li>
   <p>
    3+&nbsp;years&nbsp;of&nbsp;Customer&nbsp;Success,&nbsp;Account&nbsp;Management,&nbsp;or&nbsp;other&nbsp;client-facing&nbsp;experience.
   </p>
  </li>
  <li>
   <p>
    Strong&nbsp;CRM&nbsp;experience;&nbsp;comfortable&nbsp;using&nbsp;data&nbsp;to&nbsp;guide&nbsp;decisions&nbsp;and&nbsp;actions.
   </p>
  </li>
  <li>
   <p>
    Highly&nbsp;organized&nbsp;and&nbsp;able&nbsp;to&nbsp;manage&nbsp;multiple&nbsp;accounts&nbsp;simultaneously.
   </p>
  </li>
  <li>
   <p>
    Outcome-oriented,&nbsp;data-driven,&nbsp;resilient,&nbsp;proactive,&nbsp;and&nbsp;results-focused.
   </p>
  </li>
  <li>
   <p>
    Excellent&nbsp;English&nbsp;communication&nbsp;and&nbsp;relationship-building&nbsp;skills&nbsp;(C2).
   </p>
  </li>
  <li>
   <p>
    Fast&nbsp;learner&nbsp;with&nbsp;strong&nbsp;attention&nbsp;to&nbsp;detail.
   </p>
  </li>
  <li>
   <p>
    Market&nbsp;knowledge&nbsp;(e-commerce,&nbsp;manufacturing,&nbsp;product&nbsp;development,&nbsp;or&nbsp;related&nbsp;industries)&nbsp;is&nbsp;a&nbsp;plus.
   </p>
  </li>
  <li>
   <p>
    Startup&nbsp;experience&nbsp;or&nbsp;a&nbsp;startup-style&nbsp;mindset&nbsp;is&nbsp;strongly&nbsp;preferred.
   </p>
  </li>
  <li>
   <p>
    Comfortable&nbsp;working&nbsp;independently&nbsp;as&nbsp;a&nbsp;mid-to-senior&nbsp;IC.
   </p>
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   💡THE/STUDIO&rsquo;s&nbsp;Company&nbsp;Values
  </strong>
 </p>
 <ul>
  <li>
   <p>
    Intellectually&nbsp;curious&nbsp;-&nbsp;possesses&nbsp;a&nbsp;natural&nbsp;disposition&nbsp;and&nbsp;comfort&nbsp;to&nbsp;ask&nbsp;questions,&nbsp;challenge&nbsp;the&nbsp;status&nbsp;quo,&nbsp;and&nbsp;a&nbsp;desire&nbsp;to&nbsp;&lsquo;get&nbsp;to&nbsp;the&nbsp;bottom&nbsp;of&nbsp;things&rsquo;&nbsp;if&nbsp;they&nbsp;see&nbsp;something&nbsp;not&nbsp;quite&nbsp;right
   </p>
  </li>
  <li>
   <p>
    Self-motivated&nbsp;with&nbsp;a&nbsp;meaningful&nbsp;reason&nbsp;to&nbsp;deliver&nbsp;excellence
   </p>
  </li>
  <li>
   <p>
    Good&nbsp;communication&nbsp;skills&nbsp;that&nbsp;enhance&nbsp;collaboration,&nbsp;minimize&nbsp;misunderstandings,&nbsp;and&nbsp;at&nbsp;a&nbsp;frequency&nbsp;that&nbsp;is&nbsp;appropriate&nbsp;for&nbsp;a&nbsp;remote&nbsp;team
   </p>
  </li>
  <li>
   <p>
    Radical&nbsp;candor&nbsp;-&nbsp;Coachable,&nbsp;accepting&nbsp;of&nbsp;constructive&nbsp;negative&nbsp;feedback&nbsp;and&nbsp;willing&nbsp;to&nbsp;provide&nbsp;constructive&nbsp;negative&nbsp;feedback&nbsp;where&nbsp;applicable
   </p>
  </li>
  <li>
   <p>
    Operates&nbsp;with&nbsp;a&nbsp;level&nbsp;of&nbsp;urgency&nbsp;-&nbsp;values&nbsp;immediate&nbsp;action&nbsp;where&nbsp;prudent,&nbsp;enables&nbsp;quick&nbsp;decision-making,&nbsp;swift&nbsp;problem-solving,&nbsp;and&nbsp;seizing&nbsp;opportunities&nbsp;in&nbsp;a&nbsp;dynamic&nbsp;business&nbsp;environment
   </p>
  </li>
  <li>
   <p>
    Natural&nbsp;customer&nbsp;centricity&nbsp;-&nbsp;has&nbsp;an&nbsp;affinity&nbsp;to&nbsp;always&nbsp;start&nbsp;their&nbsp;train&nbsp;of&nbsp;thought&nbsp;or&nbsp;analysis&nbsp;with&nbsp;the&nbsp;customer&rsquo;s&nbsp;perspective,&nbsp;bias&nbsp;towards&nbsp;talking&nbsp;to&nbsp;the&nbsp;customer&nbsp;to&nbsp;understand&nbsp;them
   </p>
  </li>
  <li>
   <p>
    Results-driven&nbsp;-&nbsp;focuses&nbsp;on&nbsp;achieving&nbsp;and&nbsp;exceeding&nbsp;measurable&nbsp;objectives
   </p>
  </li>
 </ul>
 <li>
 </li>
 <p>
 </p>
 <p>
  <strong>
   🔎&nbsp;Our&nbsp;Typical&nbsp;Hiring&nbsp;Process
  </strong>
 </p>
 <ol>
  <li>
   <p>
    Submit&nbsp;an&nbsp;application.&nbsp;IMPORTANT:&nbsp;Please&nbsp;submit&nbsp;your&nbsp;resume/CV&nbsp;in&nbsp;English
   </p>
  </li>
  <li>
   <p>
    Video&nbsp;Assessment
   </p>
  </li>
  <li>
   <p>
    Hiring&nbsp;Manager&nbsp;Interview
   </p>
  </li>
  <li>
   <p>
    CEO&nbsp;Interview
   </p>
  </li>
  <li>
   <p>
    Assessment/Case&nbsp;Study&nbsp;-&nbsp;if&nbsp;applicable
   </p>
  </li>
  <li>
   <p>
    Reference&nbsp;Check
   </p>
  </li>
 </ol>
 <p>
 </p>
 <p>
  Note&nbsp;that&nbsp;every&nbsp;role&nbsp;is&nbsp;different,&nbsp;so&nbsp;the&nbsp;process&nbsp;may&nbsp;vary&nbsp;depending&nbsp;on&nbsp;the&nbsp;requirements&nbsp;of&nbsp;the&nbsp;role.&nbsp;Regardless&nbsp;of&nbsp;the&nbsp;result,&nbsp;we&nbsp;always&nbsp;inform&nbsp;candidates&nbsp;via&nbsp;email.
 </p>
 <p>
  At&nbsp;THE/STUDIO,&nbsp;we&nbsp;know&nbsp;that&nbsp;our&nbsp;Company's&nbsp;strength&nbsp;lies&nbsp;in&nbsp;the&nbsp;diversity&nbsp;of&nbsp;our&nbsp;team.&nbsp;THE/STUDIO&nbsp;is&nbsp;an&nbsp;Equal&nbsp;Opportunity&nbsp;Employer&nbsp;and&nbsp;we&nbsp;welcome&nbsp;applicants&nbsp;from&nbsp;all&nbsp;backgrounds.&nbsp;Our&nbsp;policy&nbsp;is&nbsp;to&nbsp;provide&nbsp;equal&nbsp;opportunities&nbsp;for&nbsp;all&nbsp;applicants&nbsp;and&nbsp;individuals&nbsp;regardless&nbsp;of&nbsp;protected&nbsp;characteristics.&nbsp;We&nbsp;prioritize&nbsp;and&nbsp;maintain&nbsp;a&nbsp;fair,&nbsp;inclusive&nbsp;and&nbsp;equitable&nbsp;workplace&nbsp;free&nbsp;from&nbsp;discrimination,&nbsp;harassment,&nbsp;and&nbsp;retaliation.
 </p>
 <p>
 </p>
</div>


Customer Success Manager (Individual Contributor)

The/Studio

<div><p>Open to candidates from anywhere in the world!</p><p></p><p><b>
 About Us</b></p><p>
At THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.</p><p>
Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world&rsquo;s best talent.</p><p>
All roles at THE/STUDIO are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection!</p><p>
We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit!</p><p></p><p><b>
 The Role</b></p><p>
 We&rsquo;re looking for a Customer Success Manager to own the post-sale relationship and ensure customers achieve meaningful outcomes on our product development and manufacturing platform. This role manages multiple accounts, drives adoption, identifies revenue opportunities, and ensures customers stay engaged and successful.</p><p>
The ideal candidate has a startup mindset, is high energy, resilient, proactive, and combines a data-driven approach with strong relationship-building skills. You will work autonomously as a mid-to-senior individual contributor who operates with urgency and clear ownership.</p><p></p><p><b>
 What You&rsquo;ll Do</b></p><ul><li><p>
Manage and grow a portfolio of SMB and mid-market customer accounts.</p></li><li><p>
Ensure customers achieve their goals and adopt the platform successfully.</p></li><li><p>
Monitor account health, customer activity, and production performance through CRM and internal dashboards.</p></li><li><p>
Conduct check-ins, business reviews, follow-ups, and renewal conversations.</p></li><li><p>
Identify upsell, cross-sell, monetization, and expansion opportunities.</p></li><li><p>
Gather customer feedback on product experience and production processes and share insights with Product, Sourcing, and Sales.</p></li><li><p>
Proactively identify risks, resolve blockers, and support customers through the product development journey.</p></li><li><p>
Maintain clean, organized documentation and account notes in HubSpot.</p></li><li><p>
Provide recurring insights and recommendations to improve customer workflows and internal processes.</p></li></ul><p></p><p><b>
 What We&rsquo;re Looking For</b></p><ul><li><p>
3+ years of Customer Success, Account Management, or other client-facing experience.</p></li><li><p>
Strong CRM experience; comfortable using data to guide decisions and actions.</p></li><li><p>
Highly organized and able to manage multiple accounts simultaneously.</p></li><li><p>
Outcome-oriented, data-driven, resilient, proactive, and results-focused.</p></li><li><p>
Excellent English communication and relationship-building skills (C2).</p></li><li><p>
Fast learner with strong attention to detail.</p></li><li><p>
Market knowledge (e-commerce, manufacturing, product development, or related industries) is a plus.</p></li><li><p>
Startup experience or a startup-style mindset is strongly preferred.</p></li><li><p>
Comfortable working independently as a mid-to-senior IC.</p></li></ul><p></p><p><b>
THE/STUDIO&rsquo;s Company Values</b></p><ul><li><p>
Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to &lsquo;get to the bottom of things&rsquo; if they see something not quite right</p></li><li><p>
Self-motivated with a meaningful reason to deliver excellence</p></li><li><p>
Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team</p></li><li><p>
Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable</p></li><li><p>
Operates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment</p></li><li><p>
Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer&rsquo;s perspective, bias towards talking to the customer to understand them</p></li><li><p>
Results-driven - focuses on achieving and exceeding measurable objectives</p></li></ul><p></p><p><b>
 Our Typical Hiring Process</b></p><ul><li><p>
Submit an application. IMPORTANT: Please submit your resume/CV in English</p></li><li><p>
Video Assessment</p></li><li><p>
Hiring Manager Interview</p></li><li><p>
CEO Interview</p></li><li><p>
Assessment/Case Study - if applicable</p></li><li><p>
Reference Check</p></li></ul><p></p><p>
Note that every role is different, so the process may vary depending on the requirements of the role. Regardless of the result, we always inform candidates via email.</p><p>
At THE/STUDIO, we know that our Company's strength lies in the diversity of our team. THE/STUDIO is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.</p></div><p></p>

Visa

<div><b>Company Description</b><p><br>
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.</p><p>
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.</p><b><br>
Job Description</b><p><br>
The Senior Consultant, Client Success Manager is an individual contributor responsible for owning the overall post-sale Client Services relationship for applicable clients (issuers, acquirers, processors, enablers, fintechs, wallet providers and merchants) providing operational and optimisation solutions in support of growing our clients&rsquo; businesses and achieving their strategic growth priorities by achieving the highest value and impact from Visa&rsquo;s products and services.</p><p>
This role serves as a functional specialist, located in Istanbul/Turkiye and reporting to Director, Client Services (Greece, Cyprus, Malta, Israel, Turkiye).</p><p>
Responsibilities include:</p><ul><li>
Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.</li><li>
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.</li><li>
Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client&rsquo;s adoption and performance of Visa products purchased.</li><li>
Drive and deliver initiatives to improve client adoption of products and use of Visa&rsquo;s self-service tools.</li><li>
Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.</li><li>
Establish working relationships with Client Services teams and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.</li><li>
Close alignment and engagement with sales account teams on driving the objectives and targets for the client, in line with client success outcomes, and ensuring early engagement to secure client&rsquo;s earliest return on investment</li><li>
Develop/ contribute to client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.</li><li>
Lead periodic operational reviews with clients and Visa stakeholders at market/ regional or global level (as applicable).</li><li>
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.</li><li>
Proactively identify and drive opportunities to optimize client performance by monitoring client performance and liaising with specialist Visa teams as needed.</li><li>
As applicable, coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience.</li><li>
Delivering Operational Resilience Support - to disseminate approved Corporate Communications&rsquo; messages to clients and maintain ongoing interaction with clients to meet their specific needs throughout a crisis event, coordinating and escalating queries where appropriate (as per agreed Crisis Management Plan).</li></ul><p><b>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.</b></p><b><br>
Qualifications</b><br>
<ul><li>
Experience in a customer success / customer services role in financial services, payment cards, software or information services industries.</li><li>
Excellent verbal, written, presentation and interpersonal skills are required.</li><li>
In-depth knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments)</li><li>
Analytical skills to extract and synthesize relevant data into business solutions and provide sound analysis</li><li>
Able to communicate complex technical terms and/or processes in business language tailored to client environment</li><li>
Self-starter able to achieve results as part of an effective team (across countries and time zones) and execute with minimal supervision</li><li>
Able to effectively prioritize and multi-task under deadlines</li><li>
Good project planning and project management capability and experience is an added advantage</li><li>
Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans</li><li>
Experience using data points to create storyline within the context of client use cases will also be advantageous</li><li>
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise is a strong advantage.</li><li>
Fluent in both Turkish and English</li></ul><br>
<b>
Additional Information</b><p><br>
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</p></div>

Senior Client Success Manager

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><div><b><br>
What you&rsquo;ll do</b></div><div><br>
The Senior Services Account Executive has high influence on the development and growth of new Services business and develops and maintains effective relationships with senior executives in assigned account(s). They are accountable to ensure business growth through business development activities and ensure they are delivered in accordance with the organizational strategy. This role represents the SAP Services organization from a sales and business development perspective and is a key contributor to the overall success of the customer and partner relationships. This is a business development role and is expected to generate qualified opportunities based on holistic understanding of customer challenges, establishing and developing the SAP Services footprint within their assigned accounts(s).</div><div><br>
</div><div>Main responsibilities include:</div><ul><li> Builds a foundation within assigned account(s) on which to harvest future Services business opportunities</li><li> Accountable for booking and revenue Services targets for assigned account(s)</li><li> Origination and management of opportunities and bids, deal closure through formal sales cycle</li><li> Sells the complete Services portfolio aligned to customer needs (according to defined Sales bag)</li><li> Single Point of Contact for the customer representing the SAP Services organization</li><li> Direct contributor to overall long term success of customer and partner relationships</li><li> Orchestrates resources: deploy appropriate teams to execute winning sales and delivery</li><li> Accountable for all Services Commercial aspects in assigned account(s)</li><li> Supporting Delivery Teams engaged in delivering against existing contracts</li><li> Developing and delivering sustainable, long-term customer engagements across all SAP products and services to support our customer&rsquo;s success.</li><li> Supporting customer&rsquo;s transformation journey, with full accountability across Sales and Delivery</li><li> Setting strategic goals and outcomes to support the customer&rsquo;s business objectives</li></ul><div></div><div><b><br>
What you bring</b></div><div></div><ul><li><br>
 Advanced technical or business skills and special knowledge in one / several areas</li><li> Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations</li><li> Typically several years&rsquo; experience with increasing amount of responsibility</li><li> In Project Management: Depending on LoB, has an PMI, Six Sigma or equivalent certification</li><li> Demonstrated success with medium to large transactions and lengthy sales campaigns in a fast-paced, consultative and highly competitive market</li><li> Experience in managing customers and partners</li><li> 5+ years direct quota carrying selling experience in the enterprise software and services industry. Ideally, a combination of both direct enterprise software sales and direct services sales.</li><li> 5+ years&rsquo; experience in sales activities including generation and management of opportunities and bids, deal closure and client relationship management</li><li> Demonstrable track record of value selling and solution selling experience</li><li> Proven track record in business application software and/or services sales within large, key accounts</li><li> Knowledge of enterprise software projects (e.g. Cloud, hybrid, XO) and the overall lifecycle management of enterprise applications</li><li> A successful track record of driving opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth opportunities</li><li> Bachelor or Master's Degree (MBA would be advantageous)</li><li> Fluent in Turkish and English.</li></ul><div></div><p><b><br>
Meet your team</b></p><p>
Services Sales is accountable for the new client business development and relationship management or growing existing accounts by originating, managing and closing up-sell/cross-sell opportunities and orchestrating outcome-based delivery execution. It has significant influence on the development and growth of strategic new Services business and develops and maintains effective strategic relationships in assigned account(s). They are also accountable to ensure business growth through business development activities and ensure they are delivered in accordance with the organizational strategy. Accountable for the sales or/and delivery activities for the assigned client/s. Represents the Services organisation from a sales and business development perspective and is a key contributor to the overall success of the customer and partner relationships.</p><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
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<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
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SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
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Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
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Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
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Requisition ID: 442643 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

Senior Services Account Executive

flexigo

<div>
 <p>
  Eager to join a dynamic and quickly expanding startup that is provides a key missing piece to today&rsquo;s evolving mobility ecosystem? Are you a self-starter with experience in deployment of software platforms and ensuring success of corporate customers? flexigo is seeking a Customer Success Manager to help launch our unique suite of digitized mobility solutions that are creating an ecosystem of sustainable mobility for customers across the US. Join flexigo and together let's extend our footprint of our innovative technology further to fulfill our vision of being the best mobility-tech company in the world.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our platform is a SaaS platfrom for corporate and campus mobility and is inclusive of a best-in-class analytics engine, fixed-route and dynamically-routed shuttles, vanpool and carpool solutions for the commute, as well as closed-loop carshare, bike and scooter share, and chauffeured and rideshare solutions for intraday mobility, all offered via a rider mobile app, a web-based administrator portal, and a proprietary driver mobile app. In combination with flexigo&rsquo;s robust planning and automated reporting tools, the solutions offered are the most complete and elegant available in the market.
 </p>
 <p>
  <br/>
 </p>
 <p>
  flexigo has been operating in Europe for over 5 years, serving over 50k riders on a daily basis. It has been operational in the US since 2021 serving leading Fortune 500 corporations and their employees. Technological depth and operational experience in Europe makes flexigo one of the fastest growing mobility technology providers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As the Customer Success Manager, you are expected to help enable successful customer experiences that lead to growth. Along with outstanding customer management experience, you have a passion for new mobility &amp; transportation technologies and innovative business solutions. This is a very entrepreneurial role and will also involve close collaboration with our software and operations teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The ideal candidate should have experience in deployment, customer onboarding and support of SaaS software solutions and possess exceptional communication, EQ, analytical and problem-solving skills, and be comfortable interacting with all levels, including Executive Management, Engineering, Product, Finance, and Marketing leaders and colleagues.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a self-starter who is highly collaborative and has experience working in a customer facing role in an Engineering- or Product-led organization, ideally with a strong understanding of corporate mobility and optimized transportation services. Above all, we are looking for someone who has a proven ability to hustle, get things done, and creatively solve problems.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred skills and background:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Minimum 2 years of experience working in customer success, presales engineering or similar role in support of software solutions and services deployment
  </li>
  <li>
   Strong problem solving and analytical skills
  </li>
  <li>
   Experienced in technical requirement analysis
  </li>
  <li>
   Excellent written and verbal communication skills
  </li>
  <li>
   Innovative, customer and solution oriented, open to new ideas
  </li>
  <li>
   Passionate about technology and transportation
  </li>
  <li>
   Team player, highly capable of coordination, cooperation, and collaboration
  </li>
  <li>
   Hungry to learn everything!
  </li>
  <li>
   Excellent interpersonal communication and negotiation skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you will do:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  During the sales process:
 </p>
 <ul>
  <li>
   Providing demonstrations of the platfrom solutions to the customer
  </li>
  <li>
   Managing demo and PoC processes to ensure customer satisfaction
  </li>
  <li>
   Be customer oriented, not a sales-first approach
  </li>
 </ul>
 <p>
  After the sales process:
 </p>
 <ul>
  <li>
   Onboarding customers by means of training and initial technical assistance
  </li>
  <li>
   Coordinating sales and operations teams throughout the process
  </li>
  <li>
   Make regular customer visits and provide solutions by detailed need analysis
  </li>
  <li>
   Maximize the benefit from the service that flexigo customers who use our services and products
  </li>
 </ul>
 <p>
  At all times:
 </p>
 <ul>
  <li>
   Initiate outreach to internal teams regarding technical problems and new feature requests from customers to provide timely and impactful solutions
  </li>
  <li>
   Use CRM software to follow your own customers&rsquo; satisfaction, usage, and technical support processes, and to anticipate potential risks so that you can take proactive actions to sustain your customers&rsquo; satisfaction
  </li>
  <li>
   Follow developments in transportation technology fields
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we will provide:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   In depth training on all aspects of our solutions
  </li>
  <li>
   Collaborative team environment
  </li>
  <li>
   Competitive salary
  </li>
  <li>
   Paid days off
  </li>
  <li>
   Insurance coverage, including health, dental, vision, and basic life
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Joining flexigo means being part of a team that celebrates diversity, supports inclusiveness and encourages individual expression. You will find yourself surrounded by talented people who are passionate about what they do and who feel empowered and trusted to take ownership in their roles. We are growing quickly in a challenging industry, which means we need to make smart decisions, work as a team, and execute at high speed. We strive to create agile, adaptive, and supportive work environment every day, with an aim to grow with people who share these values. As part of flexigo, every day is a new chance for you to make an impact and help us, our partners and the planet be better than we were yesterday.
 </p>
</div>


Customer Success Manager

Prada

<div><div><div><div><div><i>Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church&rsquo;s and Car Shoe brands, and has employees of over 100 nationalities.</i></div><div></div><div><b><br>
JOB PURPOSE</b></div>
<div>
To be the &ldquo;ambassador&rdquo; who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.</div><br>
<div></div>
<div><b>
RESPONSIBILITIES</b></div><br>
<div></div>
<ul>
<li>Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the &ldquo;client journey ceremony&rdquo;.</li>
<li>Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.</li>
<li>Embrace and promote the Omni Channel mindset.</li>
<li>Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
</li></ul><ul><li>Welcome and serve the customer providing an excellent in-store experience at all times.</li>
<li>Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.</li>
<li>Ensure to be up-to-date knowing fashion trends and competitors.
</li><li>Prove Brand and product knowledge.
</li><li>Deal effectively with customer complaints by liaising with the line manager when necessary.</li>
<li>Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.</li>
<li>Contribute to ensure a high level of security and is attentive to prevent product thefts.</li></ul><br>
<div></div>
<div><b>
KNOWLEDGE AND SKILLS</b></div><br>
<div></div>
<div>
Passion for selling and stores
</div><div>Curiosity and interest in luxury/fashion, art and design</div>
<div>
Experience of building a long-lasting relationship with clients</div>
<div>
Being able to work in team as well as alone</div>
<div>
Excellent communication and interpersonal skills</div>
<div>
Ambition, resilience, self motivation, result driven and problem solving</div>
<div>
Passion and knowledge of the managed product category</div>
<div>
Fluent spoken English expected. Other languages are desirable</div><br>
<div></div>
<div><i>
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.</i><br>
<i>Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.</i></div></div></div></div></div>

PRADA Client Advisor, Istanbul Airport

<div><div>At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.</div><div><br>
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.</div><div></div><div><div>
Our Employees<br>
Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset.<br>
<br>
Position Summary<br>
This is a strategic sales position requiring an in-depth knowledge of how technology is used to enable business goals or overcome business challenges. Position requires strategic thinking/planning coupled with tactical execution of identified business opportunities. Responsible for managing all facets of the relationship with large key accounts (of significant strategic importance to the organization) while ensuring revenue goals are being met. Maintains contact at relevant levels in the accounts focusing on strategic nature of the relationship. Must be able to build and maintain relationships effectively and communicate at all levels. Develops opportunities across the F5 solution portfolio while effectively selling solutions and services using technical, organizational and customer knowledge to influence and build trusting relationships. Able to partner effectively, and tactically, with Systems Integrators, large Service Providers and regional VARs based on need or required value. This is an individual contributor role and is a quota carrying role.<br>
<br>
Responsibilities</div></div><div><div><div><div><div><div><div><div><div><ul><li><div>
The role will be focused on customers within the Service Providers and Public Banking customers.</div></li><li><div>
You will be primary point-of-contact for these major accounts.</div></li><li><div>
Maintaining contact with account at a high, executive level, focusing on the strategic nature of the relationship.</div></li><li><div>
Sells the organization&rsquo;s products or services to and maintains relationships with existing accounts. Responsible for expanding and retaining named accounts while ensuring ongoing customer service.</div></li><li><div>
Responsible for identifying and qualifying long-term and short-term business opportunities and pro-actively identifying and addressing competitive threats</div></li><li><div>
Prepares formal proposals and presentations, presents to all levels of the organization including executives, leads negotiations, coordinates complex decision making processes and overcomes objectives to closure, and closes sales in a professional and effective manner</div></li><li><div>
Responsible for significant key partner relationship management and development. Facilitate executive-level relationships between the customer, F5 and its partners including; facilitating communication on strategic and tactical issues and maintaining continuity</div></li><li><div>
Maintain up-to-date knowledge of industry trends, technical developments and government regulations that effect target markets</div></li><li><div>
Must understand organization&rsquo;s business needs, develop application of products and services and communicate how F5&rsquo;s technical value added solutions will address those needs</div></li><li><div>
Research and develop lists of potential customers within an organization; regularly follow-up on leads and developing leads, and act to close deals</div></li><li><div>
Determine market strategies and goals for each product and service; understanding the strategies, goals and objectives of named accounts</div></li><li><div>
Assume a leadership role in coordinating account strategy and tactics for sales support team (inside sales, systems engineering, sales management)</div></li><li><div>
Assume full responsibility for accurate sales forecasting by demonstrating in depth knowledge of sales cycles from initial contact through the procurement process, ensure Salesforce is utilized appropriately and maintained on a regular basis</div></li><li><div>
Develop and maintain detailed account profiles including organizational charts for all accounts to be reviewed by management on a quarterly basis</div></li><li><div>
Develops strategy for sustained management and success of business and coordinates resources to ensure goals are met</div></li><li><div>
Provides regular updates to senior sales and operations staff concerning account issues, financial status</div></li><li><div>
Meet and exceed sales quotas and revenue goals</div></li><li><div>
Considered a trusted resource by customer base and an expert in the field</div></li><li><div>
Has credibility to influence at senior levels within named account e.g. Senior Executive/Board/Chair</div></li><li><div>
Perform other related duties as assigned.</div></li></ul><div><br>
Qualifications</div><ul><li><div>
Significant direct work experience in a relevant customer set</div></li><li><div>
Good understanding of Enterprise tender processes</div></li><li><div>
Bachelors degree preferred</div></li><li><div>
Requires specialized knowledge in networking products, preferably those of F5</div></li><li><div>
Experience with Internet related software or systems</div></li><li><div>
Excellent negotiation and closing skills</div></li><li><div>
Excellent solution selling and presentation abilities</div></li><li><div>
Excellent client interfacing and customer-focused approach</div></li><li><div>
Ability to provide and work from a home office located within the territory</div></li></ul><div><br>
Physical Demands and Work Environment<br>
Job may be performed on-site at a customer facility or data center, or in an office environment sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone, and read printed material. Duties require the ability to travel up to 60% via automobile and airplane, and may require being on call periodically and working outside normal working hours (evenings and weekends)</div><div></div><div>
#LI-AM4</div></div></div></div></div></div></div></div></div></div><div></div><div>
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.</div><div></div><div>
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).</div><div></div><div>
Equal Employment Opportunity</div><div></div><div>
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting <div>accommodations@f5.com</div>.</div></div>

Senior Account Executive

Explore 829+ Customer success manager individual contributor in Istanbul Turkey this December. Find roles across top companies and apply now to boost your career.

829 customer success manager individual contributor jobs IN Istanbul Turkey

Customer Success Manager (Individual Contributor)

Customer Success Manager (Individual Contributor)

Senior Client Success Manager

Senior Services Account Executive

Customer Success Manager

PRADA Client Advisor, Istanbul Airport

Senior Account Executive