customer success manager

aramco digital

<div>
 
 
 Overview:
 
 
 
 The Customer Success Manager owns the post-sales customer relationship and ensures customers realize measurable value from the company&rsquo;s products and services. The CSM drives adoption, retention, customer satisfaction, and long-term growth by proactively managing the customer lifecycle, mitigating risks, and coordinating cross-functional teams to deliver service excellence aligned with SLAs and business objectives.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull;Serve as the primary post-sales relationship owner.
 
 
 &bull;Develop trusted advisor relationships with key stakeholders.
 
 
 &bull;Conduct regular check-ins, service reviews, and Quarterly Business Reviews (QBRs).
 
 
 &bull;Understand customer business objectives and align solutions accordingly.
 
 
 &bull;Identify risks and develop corrective action plans.
 
 
 &bull;Monitor customer health indicators and usage metrics.
 
 
 &bull;Proactively identify churn risks.
 
 
 &bull;Manage escalations with support and engineering teams.
 
 
 &bull;Ensure SLA compliance and service performance transparency.
 
 
 &bull;Coordinate with Call Center, Operations/NOC, Sales, and other internal teams.
 
 
 &bull;Advocate internally for customer needs.
 
 
 &bull;Support renewal processes.
 
 
 &bull;Track KPIs and customer health scores.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 Education:
 
 
 &bull;Bachelor&rsquo;s Degree in Business Administration, Marketing, Information Technology, Engineering, or a related field.
 
 
 &bull;Relevant professional certifications in Customer Success, Account Management, IT Service Management (e.g., ITIL), or Project Management (e.g., PMP) are an advantage
 
 
 
 
 
 Experience:
 
 
 &bull;6-10 years of experience in Customer Success, Account Management, Service Delivery, or a related customer-facing role preferable in technology, telecommunications, or digital services companies.
 
 
 &bull;Experience in managing enterprise or strategic accounts within complex, multi-stakeholder environments
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 &bull;Proficiency in customer success platforms, CRM systems (e.g., Salesforce), and data analytics/reporting tools.
 
 
 &bull;Strong understanding of SLA management, service delivery frameworks, and customer lifecycle management.
 
 
 &bull;Ability to analyze customer usage data and translate insights into actionable plans.
 
 
 &bull;Excellent communication, presentation, and stakeholder management skills.
 
</div>

Customer Success Manager

IKEA Alsulaiman

<div>
 
 
 Company Description
 
 
 
 Come help us create a better everyday life for the many people. That&rsquo;s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that many people will be able to afford them.
 
 
 
 
 
 
 Purpose
 
 
 
 Support the manager in fulfilling the purpose of the function and contributing to the development of the IKEA business within the assigned area of responsibility, including Production, IKEA Restaurant, Co-worker Restaurant, Swedish Food Market, IKEA Bistro, and IKEA Caf&eacute;. Ensure a welcoming atmosphere and deliver high-quality, appealing food offers that encourage customers to return and enhance the overall customer experience.
 
 
 Act as the person in charge during work shifts in the absence of the area manager, leading by example. This role does not include direct reports or responsibility for conducting development discussions.
 
 
 Spend at least 80% of working time on the floor, actively engaging with customers and co-workers by listening, supporting, and taking action to ensure smooth daily operations and a positive experience.
 
 
 
 
 
 
 Accountabilities
 
 
 
 
 Customers
 
 
 <ul>
 <li>
 Ensure customers are always in focus and deliver a positive, friendly experience that encourages repeat visits.
 </li>
 <li>
 Serve customers with empathy and care, demonstrating behaviors aligned with IKEA values.
 </li>
 <li>
 Act as a strong brand ambassador in all customer interactions.
 </li>
 <li>
 Regularly review the store from the customer&rsquo;s perspective and engage in daily dialogue to gather feedback on their experience, needs, and expectations.
 </li>
 <li>
 Take immediate action based on customer feedback and support continuous improvement initiatives.
 </li>
 <li>
 Maintain strong knowledge of store services to effectively support customers.
 </li>
 <li>
 Ensure a consistently high-quality shopping experience throughout the day.
 </li>
 </ul>
 
 
 Commercial
 
 
 <ul>
 <li>
 Maintain awareness of the store business plan and IKEA Food action plans; support the manager in implementing actions within the assigned area.
 </li>
 <li>
 Ensure an attractive presentation and communication of the food range to create an appealing offer.
 </li>
 <li>
 Develop strong product knowledge, including content, origin, and benefits, and share insights with customers and colleagues.
 </li>
 <li>
 Monitor top-selling products (including 3 Aces and 1 King) to ensure availability, visibility, and clear communication.
 </li>
 <li>
 Support marketing and in-store activities in collaboration with the manager.
 </li>
 <li>
 Assist in implementing range changes in a simple and cost-conscious manner.
 </li>
 <li>
 Initiate commercial activities during low-traffic periods to increase customer engagement and productivity.
 </li>
 <li>
 Maintain a clean, organized, and visually appealing area at all times.
 </li>
 <li>
 Provide input to the manager based on local market knowledge regarding range and pricing.
 </li>
 </ul>
 
 
 People
 
 
 <ul>
 <li>
 Support the manager in ensuring co-workers understand the IKEA concept, guidelines, and their impact on daily roles.
 </li>
 <li>
 Lead by example and provide on-the-job coaching to support colleagues&rsquo; development and performance.
 </li>
 <li>
 Contribute to a positive work environment where IKEA culture and diversity are actively promoted.
 </li>
 <li>
 Collaborate with team members and cross-functional colleagues when required.
 </li>
 <li>
 Share knowledge and keep colleagues informed to enable effective performance.
 </li>
 </ul>
 
 
 Steering the Business
 
 
 <ul>
 <li>
 Contribute to overall store performance, growth, and operational success.
 </li>
 <li>
 Work towards agreed targets and take appropriate actions to achieve them.
 </li>
 <li>
 Promote a cost-conscious approach by working efficiently and encouraging smarter ways of working within the team.
 </li>
 </ul>
 
 
 Operations
 
 
 <ul>
 <li>
 Ensure compliance with IKEA Quality and Food Safety policies and procedures.
 </li>
 <li>
 Report food incidents or potential risks through CASY and escalate to the manager as required.
 </li>
 <li>
 Support a strong &ldquo;safety first&rdquo; culture by encouraging awareness and proactive communication.
 </li>
 <li>
 Ensure appropriate staffing levels and effective allocation of co-workers within the area.
 </li>
 <li>
 Identify and address operational bottlenecks to improve efficiency and customer satisfaction.
 </li>
 <li>
 Ensure all daily operational routines and tasks set by the manager are properly implemented.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experiences
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Hospitality, Business Administration, or a related field.
 </li>
 <li>
 5 years of experience in food service.
 </li>
 <li>
 Broad IKEA management experience or a proven track record in a high-volume or multi-unit retail or food service chain. Deep knowledge of management and leadership, including experience in conscious leadership aligned with IKEA values.
 </li>
 <li>
 Expertise in forecasting and demand planning.
 </li>
 <li>
 Specific Designations, Certifications, Licenses: HACCP, ISO 22000 FSMS.
 </li>
 <li>
 Fluency in English and strong communication skills
 </li>
 </ul>
 
 
</div>

Restaurant Team Leader

OQ Technology

<div>
 
 With our groundbreaking satellite 5G constellation, OQ Technology is a global leader in the domain of IoT communication connectivity and associated services. We are a venture capital backed company with a successful track record of satellite launches and the first company in the world to disrupt the telecommunication industry by merging cellular 5G with satellites.
 
 
 
 Our technology will have massive implications to the Oil &amp; Gas, Maritime, Industry 4.0, and Transport segments, particularly for the management and tracking of assets in remote and rural areas and extending 5G coverage through non-terrestrial networks.
 
 
 
 As our wireless technologies are constantly evolving and winning multiple awards, with funding for next phase secured, and commercial traction demonstrated, we are now looking to on-board a talented Sales and Business Development Manager to drive and execute the commercial activities of our organization.
 
 
 
 You will lead the execution of the commercial strategy, build our sales and marketing organization to achieve our ambitious business targets for 2026 and beyond, and lead the efforts to grow our customer base and revenues.
 
 
 Tasks
 
 <ul>
 
 <li>
 In depth understanding and execution of the company go to market strategy (GTM) and team charter to achieve agreed objectives and to promote revenue, profitability, and growth.
 </li>
 
 <li>
 Ability to both ideate, develop, and execute a sales pipeline that delivers above market growth whilst managing priorities and challenges and overcoming them, with focus on MEA market.
 </li>
 
 <li>
 Meet and overachieve revenues and backlog objectives
 </li>
 
 <li>
 Intimate understanding of market, trends, customer segmentation and competitor activity, to determine target customer and sales planning per locations, segments, and service lines.
 </li>
 
 <li>
 Provide market intelligence feedback. Support generic business planning and general planning &amp; execution processes.
 </li>
 
 <li>
 Assess, validate market strategy needs for differentiated global/regional services.
 </li>
 
 <li>
 Define strategic sales initiatives for the company and its Affiliates globally as well as generate sales leads and close contracts in accordance with set revenue objectives.
 </li>
 
 <li>
 Develop sales pipeline forecasting for both existing products and services along with new ideas for improvement and innovation to influence investment decisions.
 </li>
 
 <li>
 Identify commercial leads, elaborate client proposals, negotiate offers, execute sales, and manage relationships with existing and potential customers.
 </li>
 
 <li>
 Negotiate and close contracts &ndash; simplify the complex.
 </li>
 
 <li>
 New business development for MEA partners, and other yet TBC regions which fall under the scope of Regional Sales.
 </li>
 
 <li>
 Report directly to the CEO.
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 5+ years experience in the sales and business development of satellite or mobile telecommunication solutions into key target M2M markets (including, but not limited to: Oil &amp; Gas, Utilities, Maritime, Transport).
 </li>
 
 <li>
 Must have developed new business across Middle East region.
 </li>
 
 <li>
 Strategic Thinker with a Hunter Mentality and strong prospecting skills.
 </li>
 
 <li>
 Strong professional sales and presentation skills.
 </li>
 
 <li>
 Proven ability to negotiate.
 </li>
 
 <li>
 Successful and quantifiable &ldquo;new business&rdquo; sales track record; experienced in working to and exceeding targets.
 </li>
 
 <li>
 Ability to execute strategic initiatives and develop and close business autonomously and proactively (self-motivate).
 </li>
 
 <li>
 Ability to design and implement a business development strategy aligned with overall corporate goals.
 </li>
 
 <li>
 Ability to manage external account projects, while managing internal process and aligning key resources.
 </li>
 
 <li>
 Strong written, communication and organizational skills.
 </li>
 
 <li>
 University education within Engineering, Information Technology, Business, or other relevant area. Additional MBA is considered an advantage.
 </li>
 
 <li>
 Languages: English is a must, an additional language of the regions is a plus.
 </li>
 </ul>
</div>

Sales and Business Development Manager - Saudi Arabia

<div>
 
 
 Overview:
 
 
 
 The Pre-Sales Engineer supports the development of technically sound and scalable solutions during the sales cycle. Working under the guidance of senior Pre-Sales Engineers and the Vertical Executive, the role assists in opportunity shaping, technical documentation, customer demonstrations, and solution validation.
 
 
 This role provides foundational exposure to customer engagement, solution architecture principles, and CTPO product and platform standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Assist in translating customer requirements into structured technical inputs.
 
 
 &bull; Support preparation of solution diagrams, architecture overviews, and documentation.
 
 
 &bull; Document assumptions, dependencies, and solution boundaries.
 
 
 &bull; Ensure alignment with CTPO platforms and approved standards under supervision.
 
 
 &bull; Contributes to technical responses for RFPs and RFQs.
 
 
 &bull; Assist in demos, Proof of Concepts (POCs), and technical workshops.
 
 
 &bull; Collaborate with Sales, Delivery, and CTPO teams for solution validation.
 
 
 &bull; Support documentation for smooth handover to Delivery post-award.
 
 
 &bull; Maintain organized records of opportunity-related technical artifacts.
 
 
 &bull; Support preparation of presentation materials and technical content.
 
 
 &bull; Capture customer technical requirements and action items.
 
 
 &bull; Support preparation of compliance matrices and supporting documentation.
 
 
 &bull; Assist in basic solution sizing and effort estimation exercises
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 Education:
 
 
 
 &bull; Bachelor&rsquo;s Degree in Computer Science, Engineering, Information Systems, or related field.
 
 
 
 Experience:
 
 
 
 &bull; 0+ years of experience in technical sales, consulting, or solution support.
 
 
 
 Skills &amp; Competencies:
 
 
 
 &bull; Strong attention to detail
 
 
 &bull; Good communication and presentation skills
 
 
 &bull; Analytical thinking and structured approach
 
 
 &bull; Ability to complete assigned tasks independently over time
 
</div>

Pre-Sales Engineer

SThree

<div>
 Job Description General Manager - MRO Operational Excellence Location: Kingdom of Saudi Arabia (KSA) Reporting To: Vice President - MRO Employment Type: Full-time, Senior Leadership Role Role Purpose &amp; Job Summary The General Manager - MRO Operational Excellence is a senior leadership role responsible for driving operational excellence, efficiency, and continual improvement across the MRO (Maintenance, Repair &amp; Overhaul) function. The role serves as a critical bridge between MRO Production and MRO Projects, ensuring strategic alignment, optimized processes, and consistent, high-quality delivery across all shipyard operations. This position has enterprise-wide impact, influencing operational performance, delivery timelines, cost optimization, resource planning, procurement effectiveness, and contractual execution. The GM will proactively identify operational gaps, lead transformation initiatives, embed best practices, and champion a culture of continuous learning and performance excellence. Operating across multiple departments and disciplines, the role supports MRO activities across the shipyard and interfaces closely with Procurement, Project Controls, Business Development, QA/QC, and other support functions. The incumbent will exercise significant leadership autonomy, influence strategic decisions, and provide expert guidance based on extensive shipbuilding and ship repair experience. Key Areas of Accountability Operational Excellence &amp; Process Improvement
 
 
 <ul>
 <li>
 Identify operational and procedural gaps arising from project execution and production delivery, and lead revisions to MRO procedures, standards, and workflows through to full closure.
 </li>
 <li>
 Spearhead efficiency optimization initiatives aimed at reducing project turnaround time and improving redelivery performance.
 </li>
 <li>
 Analyze production efficiencies, workflows, and capacity utilization; recommend and implement improvement strategies through Production Process Engineers and Interface Engineers.
 
 
 </li>
 </ul>
 Cross-Functional Leadership &amp; Collaboration
 
 
 <ul>
 <li>
 Maintain close daily coordination with MRO Production, Projects, and other internal departments to ensure operational alignment and smooth execution.
 </li>
 <li>
 Establish strong collaboration with Procurement, Project Controls, Business Development, and QA/QC to ensure integrated decision-making and performance optimization.
 </li>
 <li>
 Act as an escalation and problem-solving authority for cross-functional operational challenges.
 
 
 </li>
 </ul>
 Performance Management &amp; KPIs
 
 
 <ul>
 <li>
 Develop, implement, and monitor key performance indicators (KPIs) and objectives related to MRO projects, production efficiency, cost, quality, and schedule adherence.
 </li>
 <li>
 Drive accountability for performance outcomes and ensure corrective actions are implemented and sustained.
 
 
 </li>
 </ul>
 Quality, Compliance &amp; Risk Management
 
 
 <ul>
 <li>
 Initiate, manage, and close non-conformance reports (NCRs), whether client-driven or internal, coordinating with QA/QC teams to ensure effective resolution.
 </li>
 <li>
 Ensure compliance with contractual, regulatory, and classification society requirements across MRO operations.
 
 
 </li>
 </ul>
 Technology, Innovation &amp; CAPEX
 
 
 <ul>
 <li>
 Track relevant technological advancements in shipbuilding and MRO operations; develop business cases and recommendations for adoption.
 </li>
 <li>
 Contribute to CAPEX planning, justification, and implementation for MRO-related improvement initiatives, ensuring execution through to closure.
 
 
 </li>
 </ul>
 Financial &amp; Resource Planning
 
 
 <ul>
 <li>
 Support the development of MRO budgets, cost forecasts, and manpower planning in collaboration with Project Controls.
 </li>
 <li>
 Prepare and manage departmental budgets, ensuring financial discipline and alignment with operational objectives.
 
 
 </li>
 </ul>
 Procurement &amp; Supply Chain Oversight
 
 
 <ul>
 <li>
 Be accountable for the MRO project procurement cycle, working closely with assigned procurement teams and PSCM to meet schedule and project commitments.
 </li>
 <li>
 Analyze procurement strategies and vendor options to ensure timely availability, cost effectiveness, and contractual compliance.
 </li>
 <li>
 Contribute to vendor evaluation processes based on production and project performance feedback.
 
 
 </li>
 </ul>
 Contracts &amp; Commercial Support
 
 
 <ul>
 <li>
 Provide expert insight into client and vendor contracts, including risk identification, operational feasibility, and execution considerations.
 </li>
 <li>
 Support Business Development and management with operational input for new tenders, proposals, and service offerings.
 
 
 </li>
 </ul>
 Education &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor's Degree in Engineering or a related technical discipline relevant to shipbuilding or MRO operations.
 </li>
 <li>
 Advanced certifications in operational excellence, project management, or supply chain management are an advantage.
 
 
 </li>
 </ul>
 Experience Requirements
 
 
 <ul>
 <li>
 Minimum 18 years of overall professional experience within shipyards, including ship/rig repair, fabrication, or new build environments.
 </li>
 <li>
 At least 10 years of experience within the shipbuilding or ship repair industry, with demonstrable leadership in operations or project delivery.
 </li>
 <li>
 Strong exposure to large-scale MRO operations, complex project environments, and multi-disciplinary coordination.
 
 
 </li>
 </ul>
 Key Competencies &amp; Skills
 
 
 <ul>
 <li>
 Strategic leadership and change management
 </li>
 <li>
 Deep operational and technical understanding of shipyard MRO activities
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Budgeting, cost control, and commercial acumen
 </li>
 <li>
 Stakeholder management and cross-functional collaboration
 </li>
 <li>
 High accountability, resilience, and perseverance
 </li>
 <li>
 Excellent communication and decision-making capabilities
 
 
 </li>
 </ul>
 If interested please apply here, or send your CV to my email. Let op: vacaturefraude Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de offici&euml;le contactgegevens op onze website. Important: job fraud Unfortunately, job fraud is becoming more common. Beware of such scams:* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.
</div>

General Manager - MRO Operational Excellence

<div>
 
 
 Overview:
 
 
 
 The Sales Operations Manager is responsible for driving sales governance, optimizing CRM systems, and ensuring accurate pipeline tracking, forecasting, and reporting. This role plays a critical part in enabling sales effectiveness by providing data-driven insights, enforcing processes, and improving visibility into sales performance. The position requires strong analytical capabilities, operational rigor, and close collaboration with sales, finance, and commercial teams.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Own and manage sales governance frameworks, processes, and policies to ensure consistency and compliance
 </li>
 <li>
 Administer and optimize CRM systems, ensuring data accuracy, completeness, and effective usage by sales teams
 </li>
 <li>
 Monitor and track sales pipeline health, including coverage, progression, and conversion metrics
 </li>
 <li>
 Lead sales forecasting processes, ensuring accuracy, consistency, and alignment with business targets
 </li>
 <li>
 Develop and maintain dashboards and reports to provide real-time visibility into sales performance
 </li>
 <li>
 Analyze sales data to identify trends, risks, and opportunities, providing actionable insights to leadership
 </li>
 <li>
 Collaborate with sales, finance, and business units to align on forecasting assumptions and performance metrics
 </li>
 <li>
 Support sales planning activities, including target setting, territory planning, and quota allocation
 </li>
 <li>
 Drive continuous improvement in sales processes, tools, and reporting capabilities
 </li>
 <li>
 Ensure adherence to governance processes, including deal reviews, approvals, and pipeline hygiene
 </li>
 <li>
 Provide training and guidance to sales teams on CRM usage, reporting standards, and best practices
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, Economics, or a related field. Master&rsquo;s degree is a plus.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 6&ndash;10 years of experience in sales operations, revenue operations, commercial analytics, or related roles
 </li>
 <li>
 Proven experience managing CRM systems and sales reporting processes
 </li>
 <li>
 Strong background in pipeline management, forecasting, and performance analysis
 </li>
 <li>
 Experience working in fast-paced, data-driven environments, preferably in technology.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Advanced proficiency in CRM systems (e.g., Salesforce, Dynamics)
 </li>
 <li>
 Strong Excel skills (data analysis, modeling, reporting)
 </li>
 <li>
 Experience with BI tools (e.g., Power BI, Tableau)
 </li>
 <li>
 Understanding of sales processes, KPIs, and revenue operations frameworks
 </li>
 <li>
 Familiarity with ERP and financial systems is a plus
 </li>
 </ul>
</div>

Sales Operations Manager

<div>
 
 
 Job Description:
 
 
 
 
 
 
 The Application Support Manager is responsible for leading and managing the end-to-end support of enterprise business applications across the organization. This includes ensuring operational stability, performance, continuous improvement, and user satisfaction across ERP platforms, CRM systems, productivity solutions, and custom applications. The role encompasses managing application lifecycle operations, major platform support (including ServiceNow and Salesforce), ERP operations (SAP, Oracle ERP), transition and release governance, incident and problem management, and vendor relationships.
 
 
 
 
 
 
 Core Functional Skills:
 
 
 
 
 
 <ul>
 <li>
 
 Application Lifecycle Management:
 
 Oversee the deployment, operation, maintenance, and retirement of enterprise applications, ensuring optimal performance and minimal business disruption.
 </li>
 <li>
 
 Transition &amp; Release Management:
 
 Govern structured application transitions and release deployments ensuring that new systems, updates, and patches are delivered without service degradation.
 </li>
 <li>
 
 ERP Systems Operations:
 
 Lead the day-to-day support and performance management of ERP platforms (SAP, Oracle ERP), ensuring operational continuity for business-critical processes.
 </li>
 <li>
 
 Platform Support Management:
 
 Manage major enterprise platforms such as ServiceNow, Salesforce, and other business applications, ensuring robust support and operational enhancements.
 </li>
 <li>
 
 Custom Application and Platform Support:
 
 Provide technical leadership for internally developed applications and integration platforms, ensuring scalability, resilience, and supportability.
 </li>
 <li>
 
 Incident, Problem, and Change Management:
 
 Drive proactive incident resolution, root cause analysis, and structured change management across application services.
 </li>
 <li>
 
 Vendor and Contract Management:
 
 Manage external vendors delivering application services, ensuring service levels, performance standards, and strategic partnerships are maintained.
 </li>
 <li>
 
 Continuous Improvement:
 
 Monitor application performance, user satisfaction, and operational metrics to identify areas for improvement and innovation.
 </li>
 <li>
 
 Business Stakeholder Engagement:
 
 Act as a strategic partner with business units, translating operational needs into efficient and scalable application support services.
 </li>
 </ul>
 
 
 
 
 
 Experience &amp; Education:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.
 </li>
 <li>
 12+ years of experience in enterprise application support leadership roles, including ERP and major platforms like ServiceNow and Salesforce.
 </li>
 <li>
 Strong technical background across enterprise systems, application integrations, and platform administration.
 </li>
 <li>
 Expertise in ITSM practices for application support operations.
 </li>
 <li>
 Certifications preferred: SAP Certified Associate, Oracle Fusion Cloud certifications, ServiceNow Certified System Administrator, Salesforce Administrator, Microsoft Certified Azure Developer, Java SE Programmer, Python Institute certifications, ITIL Foundation or Practitioner.
 </li>
 </ul>
</div>

Application Support Manager

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