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customer marketing coordinator

customer success manager

EVAM

<div>
 
 
 Who we are:
 
 
 
 At Evam, we&rsquo;re reshaping how enterprises engage with their customers, enabling real-time, data-driven interactions at scale. From our HQ in London and offices in Amsterdam and Istanbul, we help leading Telcos, banks, and brands connect with over 500 million people every month, delivering the right message at the right moment.
 
 
 
 
 
 Our AI-powered event processing engine and real-time machine learning capabilities turn complex customer data into instant, personalized experiences, driving measurable business outcomes across every channel.
 
 
 
 
 
 Recognized as a Forbes T&uuml;rkiye Top 50 Startup, an Endeavor High-Impact Venture, and a Mar-Tech Awards winner, Evam is also proudly a Happy Place to Wo
 
 rk
 
 
 
 
 
 
 We are seeking an experienced
 
 Customer Success Lead
 
 to manage and mentor a team of Customer Success Managers, while also directly handling a small portfolio of strategic enterprise accounts. This hybrid leadership role is key to ensuring the success of our largest customers, scaling best practices, and building a world-class Customer Success organization at EVAM. This role will also contribute to growing the revenue base in the accounts managed through collaboration with Sales to identify upsell and cross-sell opportunities.
 
 
 
 
 
 
 
 What will you
 
 do?
 
 
 
 
 
 
 
 Leadership &amp; Team Development
 
 
 <ul>
 <li>
 Lead, mentor, and grow a small team of CSMs
 </li>
 <li>
 Establish clear team goals, KPIs, and success metrics aligned with company OKRs (GRR, NRR, CSAT, health scores).
 </li>
 <li>
 Build scalable playbooks and workflows for proactive customer engagement, onboarding, and retention.
 </li>
 <li>
 Drive a data-driven, customer-centric culture within the team.
 </li>
 </ul>
 
 
 Enterprise Account Management
 
 
 <ul>
 <li>
 Personally own a small number of strategic, high-value accounts.
 </li>
 <li>
 Partner with customers on adoption, success planning, renewals, and expansion.
 </li>
 <li>
 Conduct Executive Business Reviews, monitor health metrics, and proactively mitigate churn risks.
 </li>
 <li>
 Work closely with Sales and Product teams to identify upsell and cross-sell opportunities.
 </li>
 </ul>
 
 
 
 
 
 Customer Advocacy, Thought Leadership, and stakeholders&rsquo; community development
 
 
 <ul>
 <li>
 Represent customer needs internally and act as their advocate across departments.
 </li>
 <li>
 Build communities of practice with customers, sharing best practices, martech trends, and latest product development, generating value for the customer.
 </li>
 <li>
 Continuously feed insights to Product and Engineering teams to influence the roadmap.
 </li>
 </ul>
 
 
 
 
 
 
 What we need:
 
 
 
 <ul>
 <li>
 
 10+ years of experience
 
 in Customer Success / Account Management, preferably with enterprise solutions.
 </li>
 <li>
 
 At least 3+ years in a leadership role
 
 , managing senior CSMs.
 </li>
 <li>
 Deep expertise in Telecom and Financial Services industries, with a strong focus on Martech and customer engagement.
 </li>
 <li>
 Strong experience in emerging markets and complex stakeholder environments.
 </li>
 <li>
 Proven track record in improving retention (GRR) and expansion (NRR).
 </li>
 <li>
 Excellent communication skills in English; ability to manage C-level stakeholders.
 </li>
 <li>
 Strategic mindset combined with hands-on execution.
 </li>
 <li>
 Comfortable working in a fast-moving, scaling organization.
 </li>
 </ul>
 
 
 
 
 
 
 What we offer:
 
 
 
 <ul>
 <li>
 Competitive compensation package
 </li>
 <li>
 Cutting-Edge Equipment: Mac
 </li>
 <li>
 Opportunities for professional development and growth (LinkedIn Learning, Cambly, Udemy, EVAM Academy, etc
 </li>
 <li>
 Generous vacation and paid time off policies, including maternity and paternity leave
 </li>
 <li>
 Company-sponsored training and certification programs
 </li>
 <li>
 Opportunities for advancement within the company
 </li>
 <li>
 Wellness programs, including gym membership
 </li>
 <li>
 Social events and team-building activities
 </li>
 <li>
 Collaborative, supportive, and dynamic work environment
 </li>
 </ul>
 
 
 
</div>

Head of Customer Success

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 What We Offer
 
 
 
 We help the world run better.
 
 
 Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now!
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 Who You&rsquo;ll Become
 
 
 
 The Account Executive's primary responsibilities include prospecting, qualifying, selling, and closing new business to existing and net new customers. The Account Executive empowers our customers to achieve their full potential by understanding their strategy, unique business goals, and desired outcomes, thereby driving cloud revenue growth through leading dedicated sales efforts to help customers solve their business challenges by positioning value through our solutions.
 
 
 
 What You&rsquo;ll Do
 
 
 
 As an Account Executive within the SAP Academy for Customer Success, you will be responsible for the following:
 
 
 Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your sales team, that enhances your support in the role and is a critical customer-facing function within our Customer Success Board Area.
 
 
 Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
 
 
 Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.
 
 
 Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account Executive in the field. You will be able to work both behind the scenes and directly with customers.
 
 
 The program will enrich your knowledge of SAP and the Customer Success board area and give you professional experience so that you can be ready to serve our customers. We offer full-time employment from day one with practical learning applications for your role. Upon successful completion of the program, you will move into a direct customer-facing sales role in your market and continue to receive mentoring and coaching support to accelerate your growth.
 
 
 Sales roles in scope: Account Executive (AE), Solution Sales Executive (SSE)
 
 
 
 SSE Focus Areas
 
 
 
 SAP Finance &amp; Spend Management (F&amp;S) &ndash; Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
 
 
 SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
 
 
 SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
 
 
 SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes.
 
 
 SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.
 
 
 SAP Business Technology Platform (BTP) &amp; SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.
 
 
 
 What You Bring
 
 
 
 <ul>
 <li>
 2&ndash;3 years of professional experience in a quota-carrying sales environment in a technology company OR in a role with significant exposure to business processes.
 </li>
 <li>
 Experience generating opportunities, qualifying leads, and managing sales pipelines across a defined territory with a proven track record of building customer relationships and articulating value propositions.
 </li>
 <li>
 A cooperative and productive approach to working relationships, internally and externally.
 </li>
 <li>
 A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
 </li>
 <li>
 An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
 </li>
 <li>
 A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
 </li>
 <li>
 Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
 </li>
 <li>
 Proficiency in English to engage with our global network.
 
 
 </li>
 </ul>
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 
 About SAP Academy For Customer Success
 
 
 
 The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
 
 
 
 
 Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
 
 
 #SAPAcademyforCustomerSuccess
 
 
 #SAPCSCareers
 
 
 SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
 
 
 We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
 
 
 During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.
 
 
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Additional Locations:
 
 
 
 #SAPNextGen
 
</div>

Account Executive - SAP Academy for Customer Success - Türkiye

KoçDigital

<div>
 
 
 About the job
 
 
 
 We are looking for an &ldquo;
 
 Industrial IoT Business Consultant
 
 &rdquo;, who will act as a trusted advisor by leveraging deep manufacturing process expertise to drive value with our next-generation industrial IoT platform, Platform360&mdash;ensuring long-term customer success and an exceptional experience throughout the journey.
 
 
 
 
 
 
 About Platform360:
 
 
 
 Platform360 is a cutting-edge IoT platform designed for corporate assets, offering real-time monitoring and management to drive business value. By analyzing collected data in big data environments, Platform360 bridges the gap between disparate automation systems, transforming them into a cohesive digital twin that reflects the entire value chain. Its Manufacturing Execution Solution (MES) provides comprehensive infrastructure for IoT-based digital production, encompassing solutions for production, materials, maintenance, quality, energy, and safety management. Integrating seamlessly with ERP and PLM systems, Platform360 enables end-to-end management of factory operations, helping organizations meet their productivity and quality goals.
 
 
 
 
 
 As part of our team, you will help shape the future of industrial operations by delivering impactful solutions through Platform360&mdash;our next-generation Industrial IoT platform. Trusted by leading manufacturers across industries such as automotive, energy, and heavy industry, Platform360 is at the core of our vision to become the region&rsquo;s most influential IIoT platform provider. Your role will be pivotal in translating complex manufacturing needs into scalable digital solutions, guiding customers on their Industry 4.0 journey, and inspiring the whole organization with a bold, customer-driven success story grounded in deep industry expertise and strategic ambition.
 
 
 
 
 
 
 Role Overview:
 
 
 
 As an IoT Business Consultant, you will act as a trusted advisor to our manufacturing clients, driving the adoption of Platform360 and delivering measurable value through digital transformation. You'll work across teams and customer levels to solve complex challenges, ensure successful delivery, and help scale IoT impact in industrial environments. This role is ideal for someone who thrives at the intersection of technology and industry, with strong problem-solving skills, a consultative mindset, and a passion for enabling customer success.
 
 
 
 
 
 
 Roles and Responsibilities
 
 
 <ul>
 <li>
 Oversee a portfolio of customers&rsquo; end-to-end lifecycles, ensuring timely delivery, sustained usage, and alignment of Platform360 solutions with the customer&rsquo;s digital transformation objectives.
 </li>
 <li>
 Enable customers to optimize their operations using Platform360 by identifying relevant use cases, guiding digital adoption, and communicating business value through measurable impact and ROI.
 </li>
 <li>
 Build strong relationships with customer executives, ensure their needs are met, and become their go-to contact throughout the digital transformation journey.
 </li>
 <li>
 Ensure timely implementation and activation of services; accelerate revenue realization by managing delivery dependencies and removing roadblocks.
 </li>
 <li>
 Continuously assess and adjust existing product features based on customer feedback, competition, and technological evolution.
 </li>
 <li>
 Drive coordination across cross-functional teams&mdash;Sales, Project Management, Product, and Technology&mdash;to resolve customer challenges, manage through crises, and de-escalate critical situations.
 </li>
 <li>
 Develop and enhance internal processes and customer-facing content to scale and strengthen the Customer Success function.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering from a reputable university.
 </li>
 <li>
 8+ years of experience in technical, management consultancy, and customer success roles within industrial software or manufacturing environments.
 </li>
 <li>
 Strong understanding and solid experience in manufacturing processes and Industrial IoT (IIoT) solutions; basic understanding of ERP systems and their integration with Manufacturing Execution Systems (MES).
 </li>
 <li>
 Exceptional executive presence and relationship-building skills, with the ability to communicate effectively with both internal stakeholders and customers at all organizational levels.
 </li>
 <li>
 Self-motivated and demonstrates a leadership profile that energizes and inspires teams
 </li>
 <li>
 Detail-oriented, with the ability to anticipate problems and solve them with persistent follow-up.
 </li>
 <li>
 Experience in change management and driving continuous improvement initiatives.
 </li>
 <li>
 Demonstrated presentation skills, including building content in PowerPoint and presenting to clients and stakeholders.
 </li>
 <li>
 No restrictions on periodic travel in line with customer engagement requirements.
 </li>
 <li>
 Fluent in English (C1 or higher)
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Hybrid working model
 </li>
 <li>
 Academy Plus &ndash; Technical and soft skills training programs
 </li>
 <li>
 Internal rotation career opportunities within Ko&ccedil;Digital and group companies
 </li>
 <li>
 Private health insurance
 </li>
 <li>
 Flex benefits package
 </li>
 <li>
 Agile development teams
 </li>
 <li>
 Sports club both in campus and sport complex
 </li>
 <li>
 Online psychologist and dietician support
 </li>
 <li>
 Online yoga, pilates classes, and sports camps
 </li>
 <li>
 Mobile phone and internet support
 </li>
 </ul>
 
 
</div>

Business Consultant

NielsenIQ

<div>Job Description 
As the Customer Support Leader for Turkey, you will play a pivotal role by managing a 
dedicated team of Customer Support associates. Your key responsibilities will include 
ensuring that we deliver consistent, high-quality service and adhere to governance 
standards while enhancing our clients' understanding and confidence in NIQ data. 
Success in this position requires a solid grasp of each client's unique business needs and 
deep expertise in NIQ solutions. 
More than just a strategic thinker, you will serve as an inspiring leader, guiding a 
passionate team toward operational excellence. Your efforts will drive growth and ensure 
exceptional customer satisfaction, making a meaningful impact on our clients and their 
success. Join us in this exciting opportunity to lead and innovate in customer support! 

Responsibilities: 
<ul><li>
Lead the team with a laser focus on delivering an unmatched service experience, ensuring every touchpoint is characterized by speed, accuracy, and solution-oriented approaches.</li><li>
Collaborate with various internal teams, including in-market Consulting, Analytics&amp; Insights, Sales, Operations and Data Science, Global customer Service Centre toensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.</li><li>
Monitor and analyze key performance metrics, identifying trends and opportunities for improvement, and taking corrective action as needed to ensure the consistent achievement of service goals.</li><li>
Build and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine commitment to their satisfaction.</li><li>
Engage and manage escalations, present to clients and execute issue resolution cross NIQ network</li><li>
Create an environment to encourage and drive solution mindset and to leverage best practices.</li><li>
Enhance servicing efficiencies and improve the NPS and tNPS satisfaction scores. Identify emerging issues and quality trends, flag out areas of improvement regularly, and suggest product development needs of clients for building product roadmap where required.</li><li>
Stay up to date on product updates (Discover new release, Omni, etc.), and company news to provide knowledgeable support and guidance to customers.</li><li>
Foster a customer-centric culture within the team, promoting empathy, active listening, and a genuine commitment to customer satisfaction.</li></ul><div>
Qualifications: 
<ul><li>10 years of experience in market research - preferably at NIQ and having good</li></ul>
exposure to Retail Measurement processes. 
<ul><li>A broad understanding of client sales and marketing issues</li></ul>
Management and Process Skills 
<ul><li>5+ years of people management experience with strong team engagement results</li><li>Proven track record in driving change, process improvements, and automation</li><li>Experience in finance, including productivity and P&amp;L management</li><li>Strong project management skills with a problem-solving mindset</li><li>Tech-savvy and enthusiastic about operational efficiency</li><li>Excellent communication and stakeholder management</li><li>Analytical thinker with a client-centric approach</li><li>High integrity, adaptable, and proactive</li><li>Fluent in Turkish and business English (written and spoken)</li></ul></div> 
Additional Information<div></div> 
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

Customer Support leader

Pluxee Türkiye (formerly Sodexo Avantaj)

<div>
 
 
 Pluxee (Formerly Sodexo Benefits &amp; Rewards)
 
 
 
 
 
 
 The leading global employee benefits and engagement partner that opens up a world of opportunities to help everyone enjoy more of what really matters to them. We believe that living life to the full means making the most of every moment and sharing experiences with the people we care about.
 
 
 
 
 
 Through a full range of innovative and digital solutions deployed in 29 countries, Pluxee creates meaningful, engaging, and personalized experiences to contribute to the well-being of individuals at work and beyond. From meal and food, culture, gifts to wellness and mobility, Pluxee&rsquo;s products and services are designed to bring more value to people. Pluxee supports the purchasing power and promotes the well-being of more than 37 million consumers.
 
 
 Pluxee accompanies 500,000 clients to develop more meaningful relationships with their employees and improve their engagement. Pluxee simplifies the life of 1.7 million merchants every day. Strengthened by its historical ties with Sodexo, Pluxee with its 5,400 employees is committed to increase its influence as CSR leader by giving its clients, partners and consumers the means to make more sustainable choices every day.
 
 
 
 
 
 We are Pluxee, ex- Sodexo Benefits and Rewards Services, we&rsquo;re inventing entirely new ways to influence and enrich the lives of employees worldwide.
 
 
 
 
 
 
 We bring to life benefit platforms and payment solutions to open up a world of opportunities to our 500,000 clients and 37 million of their employees in 29 countries.
 
 
 
 
 
 
 Are you looking to shape the future of employee benefits and engagement?
 
 
 
 
 
 
 
 Be the change. Let&rsquo;s go above and beyond.
 
 
 
 
 
 
 
 For more information: www.pluxeegroup.com
 
 
 
 
 
 
 
 
 
 
 
 
 🌟 You&rsquo;re a match, if you have:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from a 4-year university,
 </li>
 <li>
 Minimum 5 years of experience in
 
 customer experience
 
 , channel management, or Customer Success,
 </li>
 <li>
 Knowledge of touchpoint analysis and customer journey mapping,
 </li>
 <li>
 Ability to track KPIs (NPS, CSAT, CES, etc.) with strong analytical skills,
 </li>
 <li>
 Good command of English,
 </li>
 <li>
 Experience in project management and coordinating with multiple stakeholders,
 </li>
 <li>
 Proficiency in CRM, reporting, and digital tools,
 </li>
 <li>
 Experience working with methodologies such as Agile,
 </li>
 <li>
 Adaptable to change and comfortable in an agile working environment.
 </li>
 <li>
 Familiar with AI-based solutions, chatbots, self-service platforms, and messaging channels (e.g., WhatsApp Business),
 </li>
 <li>
 Experienced in efficiency and automation projects,
 </li>
 <li>
 Skilled in customer experience analytics and data visualization tools (Tableau, Power BI, etc.),
 </li>
 <li>
 Experience with Voice of Customer (VoC) and sentiment analysis projects,
 </li>
 <li>
 Knowledge of omnichannel experience management (call center, digital, face-to-face, mobile, etc.),
 </li>
 <li>
 Experience in personalized customer journeys and segment management
 </li>
 <li>
 Proactive, result-oriented, with strong communication and presentation skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 🚀 Your next challenge
 
 :
 
 
 
 
 <ul>
 <li>
 Manage and improve
 
 customer experience across all touchpoints end-to-end,
 
 </li>
 <li>
 Prepare Account Manager journey maps, define and optimize critical touchpoints,
 </li>
 <li>
 Analyze customer feedback and develop actionable improvement plans,
 </li>
 <li>
 Collaborate closely with sales, marketing, product and other teams,
 </li>
 <li>
 Regularly track and report experience performance metrics, providing recommendations for improvement,
 </li>
 <li>
 Leverage technological tools and automation systems to enhance customer experience processes,
 </li>
 <li>
 Increase
 
 CX awareness
 
 within the company, coordinate training, and drive cross-team collaboration.
 </li>
 <li>
 Lead AI, chatbot, self-service, WhatsApp, and other digital channel projects to improve customer satisfaction and efficiency,
 </li>
 <li>
 Drive automation and efficiency projects, conducting impact and ROI analysis,
 </li>
 <li>
 Design and manage Voice of Customer (VoC) programs,
 </li>
 <li>
 Track customer experience trends and competitive benchmarks to adapt best practices into the organization,
 </li>
 <li>
 Measure customer journeys with a data-driven approach and design personalized experience scenarios.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 📍 Your Location: Istanbul, Turkey -- Hybrid
 
 
 
 
 
 
 
 
 ☀️ Happy at work
 
 
 
 
 
 <ul>
 <li>
 A meaningful job: build the future of employee benefits and contribute to the quality of life at work for others, you will impact positively local communities too. It counts!
 </li>
 <li>
 A great culture: we respect and care authentically about our people, we embrace work life balance, new ideas and we have a lot of fun!
 </li>
 <li>
 Employee experience is what we do: So, you can expect a comprehensive package including competitive salary + annual bonus based on performance + PluxeeFlex (flex benefits) + career development opportunities.+ extra welcome leave (6 days) in your first year.
 </li>
 </ul>
 
 .
 
 
 
 
 
 
 
 
 Our company will process the personal data you may submit within the scope of your application as a controller to evaluate your application for the position you have applied or further recruitment opportunities in association with your application. As a candidate, all communication between you and our company is protected according to Turkish Personal Data Protection Law No.6698 You can click on the link &ldquo;https://www.pluxee.com.tr/kilavuz/calisan-adayi-aydinlatma-metni/&rdquo; for details
 
</div>

CX Team- Senior Touchpoint Experience Designer

Dataroid

<div>
 
 Join us on our exciting journey at Dataroid, the award-winning digital analytics and customer engagement platform!
 
 
 
 
 
 Dataroid empowers leading brands to enhance every individual customer experience through deep customer insight, data science modelling, and omnichannel marketing.
 
 
 
 
 
 As Turkey's fastest-growing data analytics platform, we embrace challenges, explore new technologies, and aim to impact industries globally by helping businesses harness data to create seamless customer experiences.
 
 
 
 
 
 At Dataroid, our developers drive innovation, staying ahead of technology trends to deliver simple and seamless solutions. Already used by leading enterprises in finance, airlines, and retail, Dataroid reshapes the experience of over 120 million users.
 
 
 
 
 
 We are looking for an energetic, ambitious, and high-performing
 
 Customer Success Specialist
 
 who will be responsible for building relationships, understanding customer trends, hitting annual targets and leading our big data analytics and customer engagement platform Dataroid in the right direction.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop a deep understanding of our analytics and engagement platform and contribute to strategic plans that maximize customer retention and satisfaction in global and local markets.
 </li>
 <li>
 Maintain strong, long-lasting relationships with clients through proactive support and value-driven communication.
 </li>
 <li>
 Work closely with customers to co-create successful use cases that demonstrate business value and support growth.
 </li>
 <li>
 Act as a technical integrator and analytical advisor focused on digital analytics and user engagement strategies.
 </li>
 <li>
 Ensure Dataroid SDK and API integrations are implemented in the most efficient and scalable way for each customer.
 </li>
 <li>
 Provide product feedback and insights to the business and product teams.
 </li>
 <li>
 Ensure 100% satisfaction among all customers.
 </li>
 <li>
 Understand product infrastructure with technical and business perspective.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Fresh Graduate pursuing a bachelor&rsquo;s degree in engineering, Business Administration, or any other relevant degree or a maximum of 3 years&rsquo; experience in a Technical and/or Business Support function (B2B) dealing with data analysis.
 </li>
 <li>
 Desire to work in a dynamic and fast-moving startup environment.
 </li>
 <li>
 Data analytics interpretation skills with a consultancy mindset.
 </li>
 <li>
 Passion for supporting client&rsquo;s growth through digital insights and engagement actions.
 </li>
 <li>
 Strong communication, interpersonal, and teamwork skills with the ability to work both independently and collaboratively.
 </li>
 <li>
 Desire to learn of technology, digital and innovation.
 </li>
 <li>
 Excellent listening, negotiation, and presentation skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why Dataroid?
 
 
 
 
 
 
 
 🌟Great Compensation &amp; Benefits:
 
 We provide an attractive compensation package, including private health insurance, company-supported pension plans, meal vouchers, commute assistance, remote work benefits, and a paid day off for your birthday.
 
 
 
 
 
 
 💻Enhanced Workdays:
 
 Enjoy the flexibility of adaptable working hours. We offer online events, inspiring guest speakers, office snacks, a culture that limits unnecessary meetings, and many other perks designed to make your weekdays more enjoyable.
 
 
 
 
 
 
 📚Growth &amp; Learning:
 
 Your development is our priority, with access to premier online learning platforms like Udemy, digital libraries, and tailored training programs to support your career journey.
 
 
 
 
 
 
 🚀Thriving Community:
 
 Be part of a vibrant and close-knit team that values connection. Enjoy happy hours, workshops, seasonal celebrations, and other events that bring us together.
 
 
 
 
 
 
 🎯Open Dialogue:
 
 Our flat organizational structure fosters direct and transparent communication. Your ideas and feedback are always welcome, ensuring your voice is heard and valued.
 
 
 
 
 
 FIND MORE ABOUT US 🔎
 
 
 Our career page: https://www.dataroid.com/careers/
 
 
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Specialist, Customer Success

Customer Support leader - Market Research

Explore 649+ Customer success manager in Istanbul this September. Find roles across top companies and apply now to boost your career.