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customer delight executive Jobs in Mumbai

customer delight executive

customer operations manager - india Jobs in Mumbai

customer operations manager - india

customer success manager

Xebia

<div>
 
 Xebia is looking for a dynamic
 
 Account Manager
 
 to join our growing team in Mumbai. If you have a strong background in client relationship management, IT services, and driving business growth &ndash; we&rsquo;d love to connect with you!
 
 
 The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Work cross functionally within the company to communicate with all stakeholders in customers' success
 </li>
 <li>
 Create and maintain relationships with customers to better understand and achieve their needs
 </li>
 <li>
 Make visits to our customers to identify opportunities for growth within our platform
 </li>
 <li>
 Manage all reporting about the health of customers' accounts
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Previous account management experience
 </li>
 <li>
 Articulate and well accustomed to a client facing role
 </li>
 <li>
 Willingness and ability to travel
 </li>
 </ul>
 
 
 
 
 
 Key Skills
 
 : Account Management, Client Relationship, Business Development, IT Services
 
 
 
 
 
 At Xebia, you&rsquo;ll work with global enterprises, helping them achieve their digital transformation goals while growing your career in a high-performance environment.
 
</div>

Account Manager

National Payments Corporation Of India (NPCI)

<div>
 
 This position in the Cards Customer Success vertical is responsible for Operational Excellence, Project Management, Data Analysis, and KPI Improvement, international Partners management for Cards payment products. The role will serve as the primary liaison between internal teams and banks and other ecosystem players to ensure smooth operations process, compliance, and continuous performance improvement for ATM, POS &amp; Ecom, domestic &amp; International transactions &amp; dispute Management processes.
 
 
 
 
 
 Job Title: Incharge &ndash; Customer Success (Cards)
 
 
 Division: Customer Success
 
 
 Years of Experience: 12+
 
 
 Education: Graduation (preferably BE/B.Tech) or Professional degrees like MBA or equivalent Full-time
 
 
 Location: Mumbai
 
 
 
 
 
 Role-
 
 
 A) Operational Excellence &amp; Bank Engagement
 
 
 Monitor and address day-to-day operational issues between internal teams and banks, act as the SPOC for banks for operational queries and escalations.
 
 
 Drive performance improvement for major banks through root cause analysis (RCA) and targeted interventions.
 
 
 Provide both online and offline support to banks for operational issues, daily Cards scheme process improvements.
 
 
 Conduct bank training sessions on systems, processes, and product awareness.
 
 
 
 
 
 Maintain oversight on the Process Advisory Group to act as a center of expertise for operational excellence.
 
 
 Automation of processes leveraging RPA and AI/ML
 
 
 
 
 
 B) Compliance &amp; Dispute Management &bull; Ensure accurate and timely compliance follow-ups including dispute resolution, penalty processing, and fee calculations. &bull; Advise on Standard Operating Procedures (SOPs), technology upgrades, and network infrastructure enhancements to improve UPI success rates and achieve KPIs. &bull; Support leadership in responding to regulatory queries from UIDAI, RBI, and other authorities.
 
 
 
 
 
 C) Data Analysis &amp; Reporting &bull; Conduct advanced data analysis to identify operational bottlenecks and performance gaps. &bull; Prepare Excel dashboards, PowerPoint presentations, and performance reports for leadership and bank reviews. &bull; Utilize SQL skills (if available) for data extraction and analysis to support decision-making. D) Knowledge Sharing &amp; Capability Building &bull; Create a knowledge-sharing environment within the team to enhance technical, analytical, and project management skills. &bull; Organize and facilitate staff and bank training programs.
 
 
 
 
 
 
 
 
 Functional Skills &bull; Strong technical and data analysis skills. &bull; Expertise in settlement, reconciliation, and dispute management. &bull; In-depth understanding of payment products (especially UPI and related systems). &bull; Strong client relationship management capabilities. Technical &amp; Professional Competencies &bull; Advanced skills in Excel (data analysis, pivot tables, charts). &bull; Excellent PowerPoint / Power BI presentation skills. &bull; Strong communication, drafting, and presentation skills.
 
 
 
 
 
 SQL knowledge (writing queries, pulling data) &ndash; advantageous. &bull; Proven ability in project management and stakeholder management
 
 
 
 
 
 Why Join Us
 
 
 
 
 
 At NPCI, you&rsquo;ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace&mdash;it&rsquo;s a platform to grow, contribute, and make a meaningful difference. Life at NPCI NPCI news
 
</div>

Senior Role Customer Success - Cards

<div>
 
 Entity:
 
 
 
 Customers &amp; Products
 
 
 
 Job Family Group:
 
 
 
 Business Support Group
 
 
 
 Job Description:
 
 
 
 Job Summary:
 
 
 Customer Operations (CO) team is responsible for end to end customer experience management for all customers of Castrol. This includes B2B &amp; B2C customers. The role will be handling CO operations in a particular region / segment. This will include responsibility for Customer Care, Quality, People and Processes within the area of operation. The person would also need to ensure seamless integration of processes across regions.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Accountability for CO operations including Customer Care operation.
 </li>
 <li>
 Handle people, processes and systems for effective delivery of service.
 </li>
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 Provide leadership in developing and implementing continuous improvement initiatives.
 </li>
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 Drive operational efficiency by streamlining processes and eliminating waste.
 </li>
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 Develop and implement strategies to improve overall customer experience.
 </li>
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 Build and maintain performance metrics to measure success.
 </li>
 <li>
 Identify opportunities for cost savings through improved efficiencies.
 </li>
 <li>
 Build positive relationships with internal and external customers.
 </li>
 <li>
 Optimally communicate goals, expectations, and progress to senior leadership.
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Minimum Qualification: Bachelor&rsquo;s degree or equivalent in business administration or related field. MBA or equivalent experience preferred.
 </li>
 <li>
 Experience: Demonstrated ability of 15 years+ in Customer Service/Operations. Oil proven experience is preferable.
 </li>
 <li>
 Knowledge, Skills, Abilities:
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proven track record to motivate change and lead interpersonal transformation.
 </li>
 <li>
 Demonstrated ability to prioritize and meet deadlines.
 </li>
 <li>
 Strategic problem solver with a focus on execution.
 </li>
 <li>
 Adaptable and resilient with a growth mindset.
 </li>
 <li>
 Proficiency in MS Office Suite.
 </li>
 <li>
 Able to travel as per requirement.
 
 
 </li>
 </ul>
 
 Travel Requirement
 
 
 
 Up to 25% travel should be expected with this role
 
 
 
 Relocation Assistance:
 
 
 
 This role is eligible for relocation within country
 
 
 
 Remote Type:
 
 
 
 This position is not available for remote working
 
 
 
 Skills:
 
 
 
 Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer-Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization
 
 
 
 Legal Disclaimer:
 
 
 
 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp&rsquo;s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
 
 
 If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
</div>

Customer Operations Manager - India

Unilever

<div>
 
 Position Title: Customer Delight Executive
 
 
 
 
 Location: Mumbai - HO
 
 
 
 
 Department: Customer Development &ndash; Centre of Excellence
 
 
 
 
 Job Description
 
 
 
 The Customer Delight Executive reports to the National Sales Operations Manager and is responsible to handle the various Customer Centricity agenda of the CD function. The focus of the role would be largely to manage the Primary Lever care operations for the distributors and Secondary Levcare operations for the Retailers. This job involves a lot of interactions with both internal and external stakeholders.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Co-ordinate with vendors managing the grievance redressal process for our customers (Primary Levercare for distributors and Secondary Levercare for retailers).
 </li>
 <li>
 Ensure agreed service levels are always maintained by these centres with nil disruption in the operations, monitor quality of resources placed, regular review of the KPI&rsquo;s.
 </li>
 <li>
 Co-ordinate with the Customer Delight Officers in branch for timely resolution of the complaints raised by the customers pertaining to their branch clusters.
 </li>
 <li>
 Engage with stakeholders from different functions at times for any escalations or process deviations identified.
 </li>
 <li>
 Review complaints received, resolutions given by stakeholders, CSAT scores and highlight any red flags identified to the concerned process owners.
 </li>
 <li>
 Engage with customers through phone and market visits to take their feedback on the grievance redressal process.
 </li>
 <li>
 Strategize improvisations required in the process, observe emerging market trends in customer support space, align changes with concerned stakeholders and implement the same. Need to constantly work towards enhancing the Customer Centricity experience.
 </li>
 <li>
 Monthly reporting to the senior management on the Levercare operations, share insights where interventions are required from branches / functions.
 </li>
 <li>
 Co-ordinate with IT touch points for all CRM related developments and any infrastructure related support required for this process.
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 <ul>
 <li>
 Graduate with MBA in Customer Relationship Management preferred.
 </li>
 <li>
 3-4 years of experience in handling customer support process for an organization.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Very good organizational skills with focus on paying attention to details.
 </li>
 <li>
 Strong problem solving and decision-making skills.
 </li>
 <li>
 Ability to prioritize and manage multiple tasks simultaneously.
 </li>
 <li>
 Strong project execution skills.
 </li>
 <li>
 Proficiency in MS Office &amp; CRM tools.
 </li>
 <li>
 Willing for occasional travel pan India for customer and market visits.
 
 
 </li>
 </ul>
 
 All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent&mdash;please verify before proceeding
 
</div>

Customer Delight Executive

SaffronStays

<div>
 
 
 Role:
 
 
 
 
 Head - Operations
 
 
 
 
 Summary:
 
 Do you find yourself being a misfit in the traditional hospitality industry and feel burdened by legacy-driven standards. Do you itch to set new standards of guest experience for the changing requirements of guests. Are you process-oriented? Do you believe that alternative accommodations are the future of hospitality, and you want to be a part of this rocket-ship that would disrupt the way Indian's holiday? Read on...
 
 
 
 
 
 
 Experience:
 
 10-20 years of experience in Hospitality
 
 
 
 
 
 
 Role Objective:
 
 
 <ul>
 <li>
 To be responsible for leading the operations and customer success teams for SaffronStays, at pan-India level.
 </li>
 <li>
 To set, attain, and constantly better the highest quality standards of hospitality to meet the expectations of Home-Owner's and Guests.
 </li>
 <li>
 To position SaffronStays as a pioneer in the field of learning and skill development in alternate accommodation industry.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and implement strategies that optimize operational efficiency and guest satisfaction and keep improving the NPS scores
 </li>
 <li>
 Build and lead a team of high-performing individuals, ensuring they are well-trained and motivated to meet the company's goals
 </li>
 <li>
 Develop a training and excellence center, including engaging deeply with various hotel management colleges.
 </li>
 <li>
 Implement and oversee a comprehensive training and development program
 </li>
 <li>
 Foster a culture of excellence, continuous improvement, and innovation within the team and throughout the organization
 </li>
 <li>
 Develop and maintain strong relationships with guests and homeowners to earn their trust and loyalty
 </li>
 <li>
 Oversee the Customer Care team, F&amp;B team, Central Procurement team, Licensing team, and Regional Operations teams.
 </li>
 <li>
 Ensure that all operations are in compliance with legal and regulatory requirements
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 &bull; Exceptional Communication skills
 
 
 &bull; Resourceful, possess a calm demeanor and agility to thrive in a fast-paced start-up
 
 
 &bull; Demonstrating strong leadership and motivational skills
 
 
 &bull; Ability to build a team, attract, motivate, and retain a high-performing team
 
 
 &bull; Innate understanding of luxury standards in hospitality and be able to ideate and drive critical initiatives
 
 
 &bull; Extremely process-driven and should be able to monitor, mentor a team dispersed portfolio and teams
 
</div>

Head of Operations

Skyleaf Consultants LLP

<div>
 
 📢 We&rsquo;re Hiring | Ecommerce Sales Manager / Key Account Manager
 
 
 📍
 
 Location:
 
 Lower Parel, Mumbai | 🏢 Full-time, On-site
 
 
 💼
 
 Experience:
 
 5+ Years in E-commerce &amp; Amazon Sales Management
 
 
 📞
 
 Contact:
 
 Shakshi Singh | 📧 shakshi@skyleaf.global | 📱 7521865318
 
 
 🏢
 
 Client:
 
 Confidential (Consumer Brand)
 
 
 
 
 
 
 About the Role:
 
 
 
 We&rsquo;re looking for an
 
 Ecommerce Sales Manager / Key Account Manager
 
 to drive
 
 Amazon global sales growth
 
 and manage marketplace operations for a fast-scaling consumer brand.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 🛒 Develop and execute
 
 Amazon global sales strategies
 
 
 
 📊 Conduct
 
 market research, competitor analysis &amp; performance tracking
 
 
 
 📈 Manage and optimize
 
 Amazon Seller Central &amp; Vendor Central
 
 accounts
 
 
 🚚 Partner with supply chain for product availability &amp; inventory management
 
 
 📣 Run
 
 Amazon Ads campaigns
 
 (Sponsored Products, Brands, Display)
 
 
 🤝 Collaborate with product, finance, logistics &amp; customer service teams
 
 
 
 
 
 
 Requirements:
 
 
 
 ✅ Bachelor&rsquo;s in Business/Marketing (MBA preferred)
 
 
 ✅ 5+ years in
 
 eCommerce &amp; Amazon sales management
 
 
 
 ✅ Proven success in
 
 international Amazon growth
 
 
 
 ✅ Strong knowledge of
 
 Seller Central, Vendor Central &amp; Ads tools
 
 
 
 
 
 
 
 Preferred:
 
 
 
 ⭐ Experience managing
 
 global marketplace operations
 
 
 
 ⭐ Proficiency in
 
 multiple languages
 
 
 
 📩
 
 Interested in scaling Amazon growth and building global market presence? Let&rsquo;s connect!
 
 
 
 📧
 
 shakshi@skyleaf.global
 
 | 📱
 
 7521865318
 
 
 
 
 
 
 #EcommerceJobs #AmazonSales #KeyAccountManager #MarketplaceManagement #ConsumerBrand #HiringNow #MumbaiJobs #SkyleafHiring #ConfidentialClient
 
</div>

Ecommerce Manager

<div>
 
 Job Description
 
 
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 As a Department Manager, you&rsquo;ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you&rsquo;ll create an environment where everyone can thrive. Acting in line with our values, you&rsquo;ll contribute to both your own success and the success of the company.
 
 
 You will:
 
 
 <ul>
 <li>
 Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.
 </li>
 <li>
 Take responsibility for your store and department&rsquo;s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.
 </li>
 <li>
 Manage team planning, scheduling, and ensure seamless opening and closing routines.
 </li>
 <li>
 Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
 </li>
 <li>
 Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
 </li>
 <li>
 Represent yourself and the brand positively during all customer interactions.
 
 
 
 </li>
 </ul>
 
 Who You&rsquo;ll Work With
 
 
 
 Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role&mdash;from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores&mdash;contributes to creating an inspiring and welcoming environment. You&rsquo;ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.
 
 
 
 Who You Are
 
 
 
 
 We are looking for people with&hellip;
 
 
 
 <ul>
 <li>
 Experience in retail management and operations.
 </li>
 <li>
 Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.
 </li>
 <li>
 Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting.
 
 
 
 </li>
 </ul>
 
 And people who are&hellip;
 
 
 
 <ul>
 <li>
 Strong and confident leaders who inspire, coach, and develop their teams with integrity.
 </li>
 <li>
 Thriving in collaborative, dynamic environments, with a solution-focused mindset.
 </li>
 <li>
 Motivated to create great customers experiences while promoting and selling our products.
 </li>
 <li>
 A keen interest in fashion trends, commerciality, and competitor insights to drive sales.
 </li>
 <li>
 Effective communicators, creative, and curious.
 </li>
 <li>
 Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.
 
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 H&amp;M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
 
 
 We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
 
 
 
 WHY YOU&rsquo;LL LOVE WORKING HERE
 
 
 
 At H&amp;M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
 
 
 <ul>
 <li>
 We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
 </li>
 <li>
 We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
 </li>
 <li>
 We are an inclusive company where you&rsquo;re encouraged to be yourself at work
 </li>
 <li>
 You will have access to a large global talent community, where career growth and aspirations have no limits.
 </li>
 <li>
 We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness for self and family.
 </li>
 <li>
 You&rsquo;ll be able to express your personal style with our employee discount at H&amp;M group.
 </li>
 <li>
 We offer 5 days of working in a week to have great work life balance.
 
 
 
 </li>
 </ul>
 
 JOIN US
 
 
 
 Our uniqueness comes from a combination of many things &ndash; our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it&rsquo;s our people who make us who we are.
 
 
 Take the next step in your career together with us. The journey starts here.
 
 
 <ul>
 <li>
 We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 This is a full-time position for our new store in Mumbai. The position reports to the Store Manager.
</div>

Department Manager

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