client relationship manager Jobs in Mumbai

client relationship manager

customer executive sales

customer operations lead

key account manager

sales manager

customer success manager

Pepper

<div>
 
 Pepper Content (www.peppercontent.io) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% of talent, and on the other end - we work with over 2500+ customers like Amazon, Adobe, Google, HDFC Bank, Adani, and majority of the startup ecosystem. We are building a global on-demand content marketplace platform that stitches together content planning, creation, distribution, and measurement.
 
 
 
 
 
 We are looking for Senior Project Managers from Marketing Services background for helping scale our enterprise contract engagements.
 
 
 
 
 
 Working time zone - 5 PM - 2 AM IST
 
 
 
 
 
 
 At Pepper Content, you will:
 
 
 
 
 
 <ul>
 <li>
 Cultivating solid relationships with clients through the provision of exceptional after-sales service.
 </li>
 <li>
 Creating a positive onboarding experience for new clients.
 </li>
 <li>
 Responsible for driving revenue of existing accounts with delivery and quality management
 </li>
 <li>
 Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
 </li>
 <li>
 Maintaining an accurate record of all existing and potential clients.
 </li>
 <li>
 Inspire repeat business from clients.
 </li>
 <li>
 Responding to client inquiries in a timely and professional manner.
 </li>
 <li>
 Analyze performance data to offer clients data-driven business insights and at the same time, use those insights to improve our service offerings
 </li>
 <li>
 Ensure timely receivables and cash flow from clients
 </li>
 <li>
 Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders.
 </li>
 <li>
 Prepare and present timely team and client updates at all stages of the engagement
 </li>
 </ul>
 
 
 
 
 
 Should apply if you have:
 
 
 
 
 
 <ul>
 <li>
 At least 6+ years of experience in enterprise project management and customer success roles across companies (experience working in marketing and advertising-led solutions, agency setup is a plus)
 </li>
 <li>
 Working with large enterprise is an important must-have for this role
 </li>
 <li>
 Analytical skills, handy with excel and numbers a must for this role
 </li>
 <li>
 Have a strong problem-solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
 </li>
 <li>
 Have excellent verbal, written communication, and presentation skills.
 </li>
 <li>
 Have strong stakeholder management skills
 </li>
 <li>
 Have a willingness to be flexible: Works beyond what is described in the job description.
 </li>
 <li>
 Understand the market and competitor activities.
 </li>
 <li>
 Be able to seek out the appropriate contact in a targeted organization
 </li>
 <li>
 Ability to respectfully handle complaints/ escalations
 </li>
 </ul>
 
 
 
 
 
 Benefits at Pepper:
 
 
 <ul>
 <li>
 Paid leaves for new parents
 </li>
 <li>
 Paid menstrual Leave
 </li>
 <li>
 Flexible work timings
 </li>
 <li>
 Medical Insurance coverage for all employees and dependents including Parents or in-laws
 </li>
 <li>
 COVID 19 insurance coverage for all employees and dependents including Parents or in-laws.
 </li>
 </ul>
</div>

Senior Project Manager (Marketing Services - US Market)

LSEG

<div>
 
 Work for The London Stock Exchange and join a dynamic team of experienced Account Managers!
 
 
 
 
 
 You will be part of a successful team with the primary responsibility for creating and maintaining deep customer relationships within your book with an objective to drive account revenue, retention and growth!
 
 
 
 
 
 You will need to collaborate internally, to deliver outstanding service to the client whilst at the same time working with Solution and Sales Teams to help discover the client's needs and to guide them on the best way forward for any given requirement.
 
 
 
 
 
 The ideal candidate should be self-motivated, focused, enjoy meeting clients, eager to learn more whilst working collaboratively and above all, have a strong sales work ethic. A background in working for or selling to financial institutions would be great here, we also offer extensive training in order to keep up to date on market trends.
 
 
 
 
 
 This position will run a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals.
 
 
 
 
 
 Role summary:
 
 <ul>
 <li>
 Demonstrate deep understanding of the customer decision maker&rsquo;s strategies, priorities and needs.
 </li>
 <li>
 Maintain solid understanding of LSEG propositions to initiate conversations and raise interest.
 </li>
 <li>
 Build and embed a long-term trusted advisor relationship within their accounts.
 </li>
 <li>
 Drive growth by rapidly growing LSEG footprint within their accounts.
 </li>
 <li>
 Focus on maintaining overall customer engagement and expanding and retaining managed net revenue.
 </li>
 <li>
 Coordinate all commercial activities within accounts, owning the end-to-end customer relationship.
 </li>
 <li>
 Drive efficiency in account administration (especially for lower value and growth potential accounts)
 </li>
 <li>
 Manage internal and external partners and maintain networks to come to terms and close deals.
 </li>
 <li>
 Leading deal team driven by customer strategy and opportunity
 </li>
 </ul>
 
 
 
 
 What you'll bring:
 
 <ul>
 <li>
 Established track record in driving growth, achieving revenue targets
 </li>
 <li>
 Strong understanding of customers and their business model and workflows
 </li>
 <li>
 Solid Experience in Financial Services Industry
 </li>
 <li>
 Industry experience within the customer segment
 </li>
 <li>
 Strong product knowledge
 </li>
 <li>
 Building relationships while collaborating and sharing knowledge with clients
 </li>
 <li>
 Selling skills (identity, develop and articulate a complex proposition/consultative selling)
 </li>
 <li>
 Strong ability to work with clients and come to terms on agreements
 </li>
 <li>
 Strong interpersonal skills, ability to develop and implement a sales plan, ability to use a variety of technology with a high level of proficiency.
 </li>
 <li>
 Problem solving ability to understand, articulate, structure and solve client needs.
 </li>
 <li>
 Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.
 </li>
 <li>
 Ability to collaborate with account team.
 </li>
 <li>
 Account management, sales or marketing experience in a customer facing environment required.
 </li>
 <li>
 Customer relationship management required throughout your book of business
 </li>
 <li>
 Bachelor's degree or suitable work experience.
 </li>
 </ul>
 
 
 
 
 What LSEG stands for:
 
 
 
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 
</div>

Account Manager

Cisco

<div>
 
 Meet the Team
 
 
 
 As part of the Premium Services Team you are at the center of driving customer outcomes for Cisco's multi-architecture portfolio.
 
 
 Exciting opportunity to work on large transformational deals and Services EAs
 
 
 
 Your Impact
 
 
 
 Subject matter expert on Technology &amp; cross-Architecture solutions/Services. Understand customers&rsquo; technology landscape (Applications/Infra/Architecture) well &amp; are able to play an advisory role to account teams &amp; customers.
 
 
 You Build Influential Relationships: Working with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships.
 
 
 You have Customer Focus: Supporting customers during the sales process; seeking and taking appropriate actions on customer requirements while balancing business needs; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
 
 
 You negotiate: Effectively exploring interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data, objective criteria to support ones proposal.
 
 
 You are a Critical Thinker: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to address sales challenges and new opportunities; taking courses of action based on sound analysis and judgment.
 
 
 
 Minimum Qualifications -
 
 
 
 Graduate, Bachelor's Degree
 
 
 14+ years of sales experience in IT products or services sales
 
 
 
 Preferred Qualifications
 
 
 
 Master's Degree
 
 
 Understanding of Cisco Services &amp; Technologies
 
 
 Strong Customer Advocacy and Consulting mindset.
 
 
 Why Cisco?
 
 
 At Cisco, we&rsquo;re revolutionizing how data and infrastructure connect and protect organizations in the AI era &ndash; and beyond. We&rsquo;ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 
 
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you&rsquo;ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 
 
 We are Cisco, and our power starts with you.
</div>

Account Executive - Premium Services Team

Shoppers Stop

<div>
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 
 Design Thinking
 
 : Understands processes data deeply and leverage design choices to explore possible outcomes and to achieve the desired outcome to benefit the organization.
 </li>
 <li>
 
 Bias for Action
 
 : Can work in an ambiguous environment where sufficient data may not be available. Persists to complete tasks/responsibilities, even in the face of difficulties with optimism.
 </li>
 <li>
 
 Analysis Decision Making
 
 : Understands implications for the choices and is able to use that for making decisions. Makes timely, informed decisions that take into account the facts constraints.
 </li>
 <li>
 
 Creativity Innovation
 
 : Knowledge of innovation, ideation, effective brainstorming methods, feasibility analysis and can project how potential ideas may play out in the marketplace. Process/Project Management: Understands processes and principles to drive new initiatives within an organization with guardrails of Time, Cost, Scope Quality of the output.
 </li>
 <li>
 
 Teamwork
 
 : Can work collaboratively with a variety of teams, with transparency and be able to inspire others to work toward common goals by engaging and empowering them.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Own and drive improvement in critical customer facing metrics.
 </li>
 <li>
 Develop continuously evolving strategies for enhancing customer experience based on evolving customer behaviour
 </li>
 <li>
 Gather and analyse customer feedback and insights to understand preferences and behaviours.
 </li>
 <li>
 Identify, monitor, analyze and improve critical input metrics that have causality with the customer facing output metrics.
 </li>
 <li>
 Conduct thorough market research stay abreast of industry developments to identify trends and opportunities.
 </li>
 <li>
 Work with complex data sets from multiple channels to derive meaningful insights.
 </li>
 <li>
 Summarize findings and collaborate with product/tech/business/ops teams to drive experience improvement.
 </li>
 <li>
 Drive innovative projects to enhance customer experience demonstrate a passion for innovation and contribute to driving business growth.
 </li>
 <li>
 Develop a culture of continuous problem-solving and excellence within the team.
 </li>
 <li>
 Promote a strategic, long-term approach to problem resolution.
 </li>
 </ul>
 
 
</div>

Deputy Manager - Customer Service

Grexa AI

<div>
 
 
 About Grexa
 
 
 
 Grexa AI is a venture-backed startup on a mission to build the world&rsquo;s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.
 
 
 
 
 
 Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.
 
 
 
 
 
 We&rsquo;re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you&rsquo;re excited to solve real problems and build transformative AI products - this is your calling.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Create and implement processes to deeply understand the client&rsquo;s business as well as to onboard them such that they integrate Grexa into their daily operations confidently.&nbsp;
 </li>
 <li>
 Continuously monitor client engagement metrics to identify opportunities for optimization, proactively intervening to enhance platform adoption and satisfaction.
 </li>
 <li>
 Act as the strategic bridge between clients and internal teams, ensuring seamless resolution of operational needs while driving continuous improvement.
 </li>
 <li>
 Champion the voice of the client by collecting rich feedback and delivering it as actionable insights to influence product development and service innovation.
 </li>
 <li>
 Strategically identify growth opportunities among clients, advising clients on how to unlock more value through advanced features and tailored solutions.
 </li>
 <li>
 Own the client journey end-to-end such that Grexa&rsquo;s renewal and revenue expansion objectives are met.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 6 months to 2.5 years of work experience in Program Management, Operations, or Growth roles etc
 </li>
 <li>
 Experience in designing and scaling operational processes.
 </li>
 <li>
 Strong problem-solving skills with a focus on execution and delivering results.
 </li>
 <li>
 Proactive, detail-oriented, and outcomes-driven &mdash; someone who can solve on-ground problems in real time
 </li>
 <li>
 Excellent stakeholder management and communication skills.
 </li>
 <li>
 Proficiency in basic tech tools like CRM systems, Excel, WhatsApp APIs, marketing tools, etc.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 A high-growth environment with real ownership from day one &mdash; this is not just a role, it&rsquo;s a launchpad for your career
 </li>
 <li>
 Work directly with founders and cross-functional teams on impactful client journeys and product feedback loops
 </li>
 <li>
 Energy and agility of a startup with structured processes that support long-term growth
 </li>
 <li>
 Tools, support, and mentorship to fast-track your learning curve
 </li>
 <li>
 Access to cutting-edge AI-driven solutions and automation technology
 </li>
 <li>
 Opportunity to be part of a mission that&rsquo;s transforming how businesses scale and serve their clients
 </li>
 </ul>
</div>

Program Associate (Upto 6LPA)

UNISON INTERNATIONAL CONSULTING (The Recruitment Company)

<div>
 
 Job Title: Store Manager
 
 
 Location: Mumbai, Delhi, Gurugram, Noida, Bengaluru, Hyderabad, Chandigarh
 
 
 
 
 
 
 Job brief
 
 
 
 We are looking for a results driven retail Store Manager to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Candidates will have the most success if they have a background in financial planning, employee recruitment, or retail management. Store Manager Responsibilities may include supervising assistant store managers.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Develop business strategies to raise our customers&rsquo; pool, expand store traffic and optimize profitability
 </li>
 <li>
 Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
 </li>
 <li>
 Ensure high levels of customers satisfaction through excellent service
 </li>
 <li>
 Complete store administration and ensure compliance with policies and procedures
 </li>
 <li>
 Maintain outstanding store condition and visual merchandising standards
 </li>
 <li>
 Report on buying trends, customer needs, profits etc
 </li>
 <li>
 Propose innovative ideas to increase market share
 </li>
 <li>
 Conduct personnel performance appraisals to assess training needs and build career paths
 </li>
 <li>
 Deal with all issues that arise from staff or customers (complaints, grievances etc.)
 </li>
 <li>
 Be a shining example of well behaviour and high performance
 </li>
 <li>
 Additional store manager duties as needed
 </li>
 </ul>
 
 
 
 
 
 Requirements and skills
 
 
 <ul>
 <li>
 Proven successful experience as a retail Store Manager
 </li>
 <li>
 Powerful leading skills and business orientation
 </li>
 <li>
 Customer management skills
 </li>
 <li>
 Strong organizational skills
 </li>
 <li>
 Good communication and interpersonal skills
 </li>
 <li>
 BS degree in Business Administration or relevant field
 </li>
 </ul>
 
 
</div>

Store Manager

Crisil

<div>
 
 
 
 About the Role
 
 
 
 Crisil is seeking a highly strategic and performance-driven
 
 Marketing
 
 
 Manager
 
 to lead the planning, execution, and optimization of targeted marketing programs for high-value accounts. This role is crucial in strengthening Crisil&rsquo;s relationships with key accounts in the BFSI and technology sectors through personalized, insight-led engagement.
 
 
 The ideal candidate will have a deep understanding of B2B marketing, experience with ABM frameworks, and the ability to align closely with sales and product teams to drive pipeline growth and revenue impact.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Design and implement scalable
 
 marketing
 
 
 strategies
 
 across one-to-one accounts , one-to-few accounts , and one-to-many models to engage high-priority accounts.
 </li>
 <li>
 Partner with
 
 sales
 
 to identify intent of target accounts, define marketing goals, and align on account strategies.
 </li>
 <li>
 Create tailored marketing campaigns that include personalized content, events, digital outreach, and executive engagement.
 </li>
 <li>
 Conduct in-depth
 
 account research and intelligence gathering
 
 to support customization and campaign relevance.
 </li>
 <li>
 Manage ABM tools and platforms to deliver highly targeted and measurable campaigns.
 </li>
 <li>
 Track and analyze campaign performance at the account level to inform strategy, improve targeting, and demonstrate ROI.
 </li>
 <li>
 Collaborate cross-functionally to ensure alignment between marketing efforts, sales enablement, and broader marketing initiatives.
 </li>
 <li>
 Continuously monitor industry and competitive trends to refine account strategies and stay ahead of market shifts.
 </li>
 <li>
 Oversee the budget and report on campaign effectiveness to key stakeholders regularly.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong experience in
 
 account-based marketing
 
 , campaign development, and customer segmentation.
 </li>
 <li>
 Proven success in aligning closely with
 
 sales and account management teams
 
 to drive results.
 </li>
 <li>
 Excellent communication and stakeholder engagement skills, with the ability to influence at all levels.
 </li>
 <li>
 Strategic thinker with a data-driven mindset and a strong focus on execution.
 </li>
 <li>
 Proficient in ABM technologies and tools (e.g., Demandbase, 6sense, Terminus) and CRM systems (e.g., Salesforce).
 </li>
 <li>
 Strong understanding of digital marketing channels, content strategy, and lead nurturing workflows.
 </li>
 <li>
 Experience managing multiple campaigns with attention to detail and deadlines.
 </li>
 <li>
 Ability to synthesize market, customer, and competitive insights into actionable plans.
 </li>
 <li>
 Knowledge of the
 
 financial services sector
 
 , including analytics, credit risk, and policy advisory, is a plus.
 </li>
 </ul>
 
 
 
 
 
 Experience Requirements
 
 
 <ul>
 <li>
 
 5+ years
 
 of B2B marketing experience, with at least
 
 3 years in ABM or targeted enterprise marketing
 
 roles.
 </li>
 <li>
 Demonstrated success in marketing to BFSI or tech firms servicing the financial sector.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree required.
 </li>
 <li>
 
 MBA in Marketing
 
 is preferred.
 </li>
 </ul>
 
 
 
 
 
 Mandatory Skills
 
 
 
 Account Based Marketing, Demand Generation, Lead Generation, Global Marketing, Content Marketing
 
 
 
 
</div>

Marketing Manager - ABM

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