sales consultant Jobs in Egypt Jobs In House Logistics Coordinator Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt

sales consultant

associate customer service specialist Jobs in Egypt Jobs In House Logistics Coordinator Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt

associate customer service specialist

client service representative (customer services) Jobs in Egypt Jobs In House Logistics Coordinator Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt

client service representative (customer services)

client success manager Jobs in Egypt Jobs In House Logistics Coordinator Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt

client success manager

customer acquisition specialist (non-agent role) Jobs in Egypt Jobs In House Logistics Coordinator Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt

customer acquisition specialist (non-agent role)

customer success specialist

Dafater

<div>
 
 
 Do you have what it takes to lead our customer assistance efforts and make a lasting impact?
 
 
 
 
 
 Role Overview:
 
 
 
 As a Customer Success Specialist at Dafater, you will be the linchpin in fostering strong relationships with our clients, ensuring a smooth onboarding process for new clients, including system setup, data migration, and comprehensive product training. This role is pivotal in helping customers quickly adapt to the company's ERP solutions, empowering them with the knowledge and skills to fully utilize the system.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead the onboarding process for new clients, including client account activation, data entry, and initial configuration of ERP solutions.
 </li>
 <li>
 Build and maintain strong, long-lasting relationships with clients, understanding their business objectives and aligning our solutions to meet their needs.
 </li>
 <li>
 Assist clients in migrating their data to the ERP system, ensuring accuracy and alignment with their business needs.
 </li>
 <li>
 Work with the Customization Specialist to identify and address any system customization needs during onboarding.
 </li>
 <li>
 Conduct product training for clients, offering in-depth training sessions, both remotely and on-site, to ensure clients are fully equipped to use the system effectively.
 </li>
 <li>
 Gather feedback from clients post-training to continuously improve the onboarding process.
 </li>
 <li>
 Monitor client usage and proactively reach out to address any potential issues, providing solutions and best practices to optimize their experience.
 </li>
 <li>
 Act as the voice of the customer, collecting feedback and collaborating with internal teams to drive product improvements and innovations.
 </li>
 <li>
 Identify opportunities for upselling and ensure timely renewals by demonstrating the ongoing value of our solutions.
 </li>
 <li>
 Track and report on key success metrics, providing insights and recommendations to enhance customer satisfaction and engagement.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 1-2 years of experience in a similar role, preferably within a tech or ERP-related field.
 </li>
 <li>
 Bachelor&rsquo;s degree in Accounting, or a related field.
 </li>
 <li>
 Solid knowledge of accounting fundamentals and their application in ERP systems.
 </li>
 <li>
 Knowledge of ERP systems or similar software solutions is highly desirable.
 </li>
 <li>
 Strong communication skills, both verbal and written, with the ability to effectively train and engage clients.
 </li>
 <li>
 Ability to manage multiple clients and projects simultaneously, maintaining attention to detail.
 </li>
 <li>
 Strong problem-solving skills and ability to think on your feet when addressing client concerns.
 </li>
 <li>
 Proficiency in time management and organizational skills.
 </li>
 <li>
 Customer-focused mindset with a passion for delivering exceptional service.
 
 
 
 </li>
 </ul>
 
 Why Join Dafater?
 
 
 
 <ul>
 <li>
 Be a part of a forward-thinking company that values creativity and innovation.
 </li>
 <li>
 Opportunities for professional development and career advancement.
 </li>
 <li>
 Work with a talented and passionate team dedicated to making a difference.
 
 
 
 </li>
 </ul>
 If you are a customer-centric professional with a passion for helping clients succeed, we would love to hear from you! Please submit your resume detailing your experience and why you would be a great fit for the Customer Success Specialist role at Dafater.
</div>

Customer Success Specialist

Luciq

<div>
 
 Job Purpose
 
 
 
 Manage Customer Success team members to build long lasting relationships with customers and ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Manage Customer Success team consisting of 7-10 members within the company.
 </li>
 <li>
 Motivate the Customer Success team according to the defined strategies and ensure retention and defined team targets are met.
 </li>
 <li>
 Lead, develop and coach a team of employees in the Customer Success management team to their optimum performance levels.
 </li>
 <li>
 Build strong client relationships, develop account management strategies, coordinate with internal teams to deliver solutions that meet clients' needs, and identify opportunities to grow accounts.
 </li>
 <li>
 Develop and implement strategic plans to manage and grow accounts.
 </li>
 <li>
 Develop and maintain excellent knowledge and understanding of our business, offerings, competitors, and industry.
 </li>
 <li>
 Create engagement strategies with clients to develop a professional relationship through the provision of product and operational services, training, and customer services.
 </li>
 <li>
 Provide constructive feedback for team members on their performance and how to develop their communication strategy with customers.
 
 
 </li>
 </ul>
 Job Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science or any business-related field.
 </li>
 <li>
 11-15 years of relevant experience.
 </li>
 <li>
 Excellent communication, leadership, and interpersonal skills.
 </li>
 <li>
 An analytical mindset to decide actions based on productivity metrics.
 </li>
 <li>
 Solid technology background with knowledge of the mobile apps&rsquo; ecosystem.
 </li>
 <li>
 A proven track record of Technical Account Management or other relevant experience.
 </li>
 <li>
 Experience in managing multiple stakeholders and projects.
 </li>
 <li>
 A listener who is customer-oriented and attentive to their needs.
 </li>
 <li>
 Fluent in spoken and written English.
 </li>
 <li>
 Great communication skills.
 </li>
 <li>
 Communicate effectively in both business and technical contexts.
 </li>
 <li>
 Juggle multiple priorities with competing deadlines.
 </li>
 <li>
 Process-oriented with problem-solving skills.
 </li>
 </ul>
</div>

Senior Manager, Customer Success

Velents.ai

<div>
 حلول فيلينتس بالذكاء الاصطناعي تخدم أكثر من 5 وزارات حكومية في المملكة العربية السعودية والكثير من الشركات الكبيرة والناشئة في مختلف القطاعات مثل مجالات التوظيف، التعليم، تطوير الموظفين، تأهيل الطلاب، خدمة العملاء، المبيعات، وغيرها. وذلك من خلال تطوير واجهات برمجة التطبيقات مثل المحادثات التفاعلية مع الذكاء الاصطناعي، تحويل الصوت والفيديو إلى نص، .تحليل الفيديو، قراءة ومطابقة المستندات، اختبارات المهارات، ونظام مكافحة الغش. والمزيد والمزيد.. تعرف أكثر على حلول فيلينتس بالذكاء الاصطناعي من خلال موقعنا
 
 
 
 Position Overview
 
 
 
 We're looking for a Technical Account Manager (TAM) with a strong background in APIs and client relationship management. This role involves guiding clients through API integrations, ensuring seamless implementation, and serving as the primary technical liaison between clients and our internal teams.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Client Onboarding &amp; Integration: Lead the technical onboarding process for new clients, ensuring smooth API integration and adoption.
 </li>
 <li>
 Technical Consultation: Provide expert guidance on API functionalities, best practices, and integration strategies tailored to client needs.
 </li>
 <li>
 Issue Resolution: Act as the primary point of contact for technical inquiries, troubleshooting issues, and coordinating with internal teams to resolve challenges promptly.
 </li>
 <li>
 Feedback Loop: Gather client feedback on API performance and relay insights to product and engineering teams for continuous improvement.
 </li>
 <li>
 Documentation &amp; Training: Develop and maintain comprehensive API documentation and deliver training sessions to client teams as needed.
 </li>
 <li>
 Relationship Management: Build and nurture long-term relationships with clients, understanding their evolving needs and ensuring satisfaction with our API solutions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Engineering, or a related field.
 </li>
 <li>
 3+ years of experience in a technical account management or similar client-facing technical role.
 </li>
 <li>
 Proficiency in RESTful APIs, JSON, and webhooks.
 </li>
 <li>
 Familiarity with tools like Postman, Swagger, or similar API testing platforms.
 </li>
 <li>
 Strong problem-solving skills and the ability to troubleshoot complex technical issues.
 </li>
 <li>
 Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders.
 </li>
 <li>
 Experience working in a SaaS environment is a plus.
 
 
 </li>
 </ul>
 
 Why Join Velents.ai?
 
 
 
 <ul>
 <li>
 Be part of a forward-thinking company that's transforming the hiring landscape with AI.
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Laptop Allowance
 </li>
 <li>
 Collaborate with a dynamic and diverse team passionate about innovation.
 </li>
 <li>
 Enjoy a flexible work environment that supports professional growth and development.
 </li>
 <li>
 Competitive compensation package with benefits.
 </li>
 </ul>
</div>

Customer Success / API Solutions

invygo

<div>
 Founded in 2018 and headquartered in Dubai, invygo aims at simplifying the process of getting a car. With the success of our expansion to Saudi Arabia in 2021, we have continued to grow our operations.
 
 
 Being the first car subscription app of its kind in the region, we have a proven track record and an in-depth understanding of our customers' mobility needs.
 
 
 Our app enables customers to own or subscribe to a car on a monthly basis without any hassle. Customers can commit for a minimum of 1 month with our monthly plans or 36 months with our Subscribe to Own service.
 
 
 invygo's car subscription service is different from renting or buying a car. We offer the best of both worlds. Unlike renting, we don't require our customers to make a large deposit upfront. They can also choose the exact car model and features they want through our app, a benefit that rental companies don't offer. Buying a car comes with high up-front and maintenance costs, long-term commitment, registration and insurance charges. With invygo's Subscribe to Own plans, our customers pay an all-inclusive fee monthly without the additional paperwork and cost.
 
 
 At invygo, we empower our customers to access a car with no deposit or down payment, no long-term commitment, and the option to cancel their monthly subscription plans at any time through our seamless digital platform.
 
 
 As part of our CX team, you'll dive into a dynamic, fast-paced environment and work closely with multiple stakeholders across growth, product, CX, brand marketing etc.
 
 
 As a Telesales Specialist, you will upsell invygo's products over the phone, develop new leads, make cold calls, and close deals while maintaining customer satisfaction.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Make outbound calls to potential and existing customers to promote products/services.
 </li>
 <li>
 Identify customer needs and provide appropriate solutions.
 </li>
 <li>
 Achieve daily, weekly, and monthly sales targets.
 </li>
 <li>
 Build and maintain strong customer relationships.
 </li>
 <li>
 Handle inquiries, objections, and resolve customer concerns effectively.
 </li>
 <li>
 Maintain accurate records of calls and sales in the system.
 </li>
 <li>
 Stay updated on product knowledge and sales techniques
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven sales success, with at least 1 year of experience in telesales or a related field
 </li>
 <li>
 Fluent English is a MUST
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Excellent negotiation and closing skills
 </li>
 <li>
 Ability to work independently, as well as part of a team
 </li>
 <li>
 Goal-oriented with a strong desire to succeed
 </li>
 <li>
 Familiarity with CRM software and a good understanding of lead generation processes
 </li>
 <li>
 A positive attitude and willingness to learn and develop new skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Salaries in USD
 </li>
 <li>
 Medical Insurance
 </li>
 </ul>
</div>

Telesales Specialist

Air Liquide

<div>
 How will you CONTRIBUTE and GROW?
 
 
 
 Job Description Summary
 
 
 
 The Order Management Specialist will respond to customer inquiries in a timely and empathetic manner. also Identify the customer needs and provide solutions or recommendations.
 
 
 You will document and escalate customer feedback to relevant departments, Collaborate with team members to improve overall customer service and satisfaction and conduct follow-ups with customers to ensure their issues are resolved.Managing incoming calls &amp; messages through all provided communication channels.
 
 
 Manage the customer Orders effectively and efficiently:
 
 
 Ensure Accuracy and reliability of the daily and fixed orders.
 
 
 Monitor customer consumption and regularly review the fixed plan by the coordination with the customer, logistics and sales to ensure the plan effectiveness.
 
 
 Reduce Returned quantity, Undelivered quantity &amp; Emergency orders through the coordination between customer, sales and logistics teams.
 
 
 Responsible to maximize the good utilization of company resources.
 
 
 Ensure that the customer receives the order delivery confirmation after the logistics team feedback.
 
 
 Ensure effective handling of emergency orders.
 
 
 Deliver superior customer experience to all customers (both internal and external):
 
 
 Coordinate with all departments and CX team to ensure all customer (internal and external) requests are closed within the agreed duration and SLA.
 
 
 Ensure all customer's feedback are communicated and follow up on the actions required.
 
 
 Report any customer complaint immediately and ensure the correction action is taken
 
 
 Immediate reporting for any block point that affects the customer's order.
 
 
 ___________________Are you a MATCH?
 
 
 Education Level
 
 
 Bachelor degree, Business, logistics or planning background preferred.
 
 
 Experience Level
 
 
 Up to 3 years experience in customer experience management. Fresh Graduates are welcome to apply.
 
 
 Competencies
 
 
 Customer service orientation
 
 
 Excellent communication skills
 
 
 Excellent business English (oral and written)
 
 
 Motivated learner
 
 
 Time Management and organization skills
 
 
 Multitasking
 
 
 Must be reliable, adaptable and detail oriented
 
 
 Ability to effectively work in a team environment
 
 
 Analytical and problem solving skills
 
 
 Our Differences make our Performance
 
 
 At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
 
 
 We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
</div>

Order Management Specialist

The Address Investments

<div>
 
 
 Company Description
 
 
 
 'The Address Investments' is a leading real estate company in Egypt, focused on providing clients with their dream homes through a variety of developments tailored to suit their budget. With a strong emphasis on customer satisfaction and a proactive team, we strive to set industry standards and position ourselves as pioneers in the real estate field. Our unique approach and strong relationships with developers allow us to offer homes within hundreds of projects in Egypt.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Sales Specialist role located in New Cairo at 'The Address Investments'. The Sales Specialist will be responsible for daily tasks related to communication, customer service, sales, training, and sales management.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Communication and Customer Service skills
 </li>
 <li>
 Sales and Sales Management abilities
 </li>
 <li>
 Training experience or relevant coursework
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Experience in the real estate industry is a plus
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field
 </li>
 </ul>
</div>

Fresh Sales Agent (No Experience needed-Fresh Graduates)

Talent 360 ME

<div>
 
 Vezloo AI is Hiring: Operations Specialist (Full-Time, 100% Remote)
 
 
 
 Vezloo AI is seeking a dedicated and detail-oriented
 
 Operations Specialist
 
 to join our Operations Department. This is a
 
 full-time
 
 and
 
 100% remote
 
 position. The Operations Specialist will ensure smooth daily operations, supervise teams, and maintain efficiency and accuracy across all workflows.
 
 
 
 Job Title:
 
 Operations Specialist
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Location:
 
 100% Remote
 
 
 
 Department:
 
 Operations
 
 
 
 Reporting to:
 
 Operations Manager
 
 
 
 Job Purpose
 
 
 
 Manage business operations and teams during scheduled hours to resolve customer and employee issues, and ensure that every aspect of the shift runs smoothly and efficiently by ensuring that all duties are performed accurately to support smooth and efficient workflows.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Supervising employees, assigning duties, and creating a shift schedule.
 </li>
 <li>
 Supervising employees and assisting with tasks as necessary.
 </li>
 <li>
 Monitoring Team Leader performance and ensuring duties are performed efficiently.
 </li>
 <li>
 Conducting performance reviews and sharing feedback with both upper management and Team Leaders.
 </li>
 <li>
 Reporting any issues that arise during the shift to management.
 </li>
 <li>
 Managing employee requests and transgressions.
 </li>
 <li>
 Ensuring compliance with company policies, health, and safety standards.
 </li>
 <li>
 Training and coaching new and current Team Leaders and team members on tasks.
 </li>
 <li>
 Handling customer issues and employee disputes.
 </li>
 <li>
 Organizing shift schedules for team members.
 </li>
 <li>
 Monitoring attendance, tardiness, and time off.
 </li>
 <li>
 Assigning duties to specific employees based on role and skills.
 </li>
 <li>
 Performing various ad-hoc tasks and duties as assigned.
 
 
 
 </li>
 </ul>
 
 Work Scope
 
 
 
 <ul>
 <li>
 Video Annotation
 </li>
 <li>
 Image Segmentation
 </li>
 <li>
 Bounding Boxes
 </li>
 <li>
 Face Marking with points
 </li>
 <li>
 Tagging of image elements
 </li>
 <li>
 Key Point and Polyline Annotation
 </li>
 <li>
 Team Management
 
 
 
 </li>
 </ul>
 
 Job Specifications
 
 
 
 
 Academic &amp; Professional Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Previous experience as a Shift Leader or in a similar role
 
 
 
 </li>
 </ul>
 
 Professional Knowledge &amp; Skills
 
 
 
 <ul>
 <li>
 Experience creating shift schedules
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong leadership and organizational skills
 </li>
 <li>
 Confident problem-solver
 </li>
 <li>
 Team player
 
 
 
 </li>
 </ul>
 
 Language Proficiency
 
 
 
 <ul>
 <li>
 Arabic
 </li>
 <li>
 Basic English
 </li>
 </ul>
</div>

Operations Executive - Remote

Explore 450+ Customer success specialist in Egypt Jobs In House Logistics Coordinator Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt this December. Find roles across top companies and apply now to boost your career.