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customer service representative - ecommerce Jobs in Karachi

customer service representative - ecommerce

customer success specialist

PINNACLE ENTERPRISE

Role Overview:As a Customer Success Specialist (VoIP Solutions Consultant), you&rsquo;ll lead camera-facing demonstrations of our technology products to C-level executives, business owners, and IT decision-makers. Beyond demos, you&rsquo;ll ensure client satisfaction by providing post-demo support and building lasting relationships to convert leads into loyal clients.Responsibilities:<ul><li>Conduct live virtual and in-person demos to showcase features like VoIP calling, video conferencing, CRM integrations, and advanced call management.</li><li>Engage with CEOs, business owners, and IT leaders, tailoring presentations to their unique business challenges and goals and build strong, long-term client relationships with decision-makers and key stakeholders.</li><li>Confidently answer technical and business-related questions during demos, positioning us as a trusted partner.</li><li>Provide post-demo follow-up support, addressing client questions and facilitating smooth onboarding with the sales team.</li><li>Collaborate with sales and technical teams to qualify leads and ensure smooth onboarding and customer satisfaction.</li><li>Manage sales cycle from DEMO to proposal, negotiation, and closing and keep accurate records of sales activities and client interactions in the CRM.</li><li>Stay updated on product developments, competitors, and industry trends to position 3CX effectively.</li><li>Contribute to refining demo content and customer success processes to maximize impact.</li></ul>Qualifications <ul><li>4+ years in B2B sales, customer success, or technical demo roles, ideally in telecom, SaaS, or Unified Communications.</li><li>Exceptional on-camera presence and verbal communication skills, with a professional and approachable demeanor; female candidates preferred.</li><li>Familiarity with VoIP, PBX, or UC platforms (training will be provided).</li><li>Strong ability to translate technical features into compelling business value for non-technical audiences.</li><li>Proven skills in building rapport with senior executives and handling objections gracefully.</li><li>Excellent organizational skills to manage demo schedules and client follow-ups.</li></ul>Shift: Evening/NightSalary: Market CompetitiveLocation: DHA Phase 2 Ext, Karachi.Job Type: Full-timeApplication Question(s):<ul><li>Are you available in the evening and night shift?</li><li>How many years of experience do you have with the same role?</li><li>Do you speak English fluently?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Success Specialist (VoIP Solutions Consultant)

Oxford University Press Pakistan

<div>
 
 
 About the role
 
 
 
 OxfordAQA is a leading international exam board, offering rigorous and globally relevant qualifications benchmarked to UK standards. We are committed to supporting schools and students worldwide with fair and inspiring assessments that enable learners to achieve their best and progress to leading universities.
 
 
 &nbsp;
 
 
 We are seeking a dedicated Customer Success Manager to join our team in Pakistan. The primary responsibility of this role is to collaborate with schools and ensure they maximize the benefits of using OxfordAQA&rsquo;s products and services. This involves engaging with customers after they have committed to using our curriculum, qualifications, and resources, providing expert consultation to ensure a smooth experience.
 
 
 &nbsp;
 
 
 The Customer Success Manager's focus is on engaging with customers from the onboarding stage to renewal, utilizing a range of approaches to enhance product awareness, usage, best practices, and strategic guidance. Additionally, they will skillfully position additional resources and services to further improve the customer's overall experience and results.
 
 
 &nbsp;
 
 
 
 About you
 
 
 
 The successful candidate(s) should possess:
 
 
 Relevant business degree (preferably a Master&rsquo;s) with 6-8 years of experience in customer success, account management, or a related field.
 
 Strong knowledge of educational qualifications and assessment processes.&nbsp;
 
 High level of business development acumen with strong interpersonal, decision making, problem solving, presentation, and analytical skills.
 
 Outstanding time management skills with the ability to set priorities, work independently and within a team.
 
 Excellent computer literacy, including proficiency in MS Office, SAP and tools for forecasting and market analysis using data mining techniques.
 
 Impeccable English language skills.
 
 A valid driving license and willingness to travel as per business needs
 
 &nbsp; &nbsp;&nbsp;
 
</div>

Customer Success Manager

Flipdish

<div>At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that's anything but.

About this role&hellip;

Flipdish in Karachi is expanding its team of Onboarding Engineers, responsible for ensuring a seamless client onboarding experience. This role, based in our Karachi office, focuses on setting up and configuring our clients efficiently. 


Key Responsibilities:

Onboarding Excellence: Manage the full client onboarding process, including system setup, while maintaining customer base.

Project Management: Efficiently oversee onboarding projects, meet deadlines, and maintain accurate records in our CRM system.

Product Expertise: Become an expert on customising Flipdish products for unique customer needs.

Customer Communication: Serve as the primary contact for customer-facing onboarding, including issue resolution and keeping clients informed.

Customer Optimization: Use insights to advise customers on using Flipdish product effectively and increase their lifetime value through product adoption and satisfaction. 


Join us in revolutionising the restaurant tech industry, empowering independent restaurant owners to thrive. 


We're looking for:
<ul>
<li>2+ years of experience in client-facing roles.</li>
<li>A focus on delivering great customer experiences.</li>
<li>Strong organisational and problem-solving skills.</li>
<li>Technical troubleshooting proficiency.</li>
<li>Excellent communication skills.</li>
</ul> <h3 class="jobSectionHeader">About Flipdish</h3>

We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do. 
<h3 class="jobSectionHeader">
Our culture</h3>

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We're focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up. 

<h3 class="jobSectionHeader">
Don't be shy. Apply.</h3>

We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.

We also understand some candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.</div>

Customer Onboarding Specialist

Ibex

Job descriptionCompany Descriptionibex is a global leader in business process outsourcing (BPO) and customer engagement solutions, providing innovative services to help companies acquire, engage, and retain customers. With over 35,000 employees worldwide and advanced technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually. Operating in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics, ibex delivers superior customer experiences and adds significant value to its clients.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist located in Karachi Division. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, demonstrating phone etiquette, and enhancing the overall customer experience on a day-to-day basis.Qualifications<ul><li>Customer Support and Customer Service skills</li><li>Customer Satisfaction and Customer Experience skills</li><li>Strong Phone Etiquette</li><li>Effective communication and problem-solving abilities</li><li>Experience in a customer service role is preferred</li><li>Ability to work in a fast-paced environment</li><li>High school diploma or equivalent required</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

International customer services specialist

The Active Solutions

Onsite eCommerce SpecialistLocation: Gulistan-e-Johar, KarachiShift Options: 3:00 PM &ndash; 12:00 AM or 6:00 PM &ndash; 3:00 AM (Monday to Friday)Type: Full-Time | OnsiteFocus: Shopify Dropshipping (US Market)Salary: Market CompetitiveWe&rsquo;re hiring an experienced eCommerce Specialist to manage our Shopify dropshipping operations targeting the US market.Key Responsibilities:Manage and optimize Shopify storeConduct product research and competitor analysisMonitor ad trends (Facebook, TikTok, Google)Create and update product listingsHandle order processing and fulfillmentTake full responsibility for the entire dropshipping workflow &mdash; from product selection to customer deliveryRequirements:Proven experience in US-based dropshippingProficient in Shopify and product research toolsFamiliar with ad creatives and marketing trendsResponsible, detail-orientedApply Now: careers@theactivesolutions.comJob Type: Full-timeWork Location: In person

Ecommerce Specialist

Minerva Research Solutions

<div><h2 class="jobSectionHeader">Job description</h2>
Minerva Research Solutions is a clinical trial management service provider. We aim to transform the landscape of healthcare and research with our quality clinical services. We support the biotech, medical, and pharma industries through all phases of the clinical trial lifecycle.
Our services include Data Operation, Recruitment Services, and Regulatory. Our goal is to speed up the lifecycle of novel therapies through streamlined processes, stringent timelines &amp; real-time solutions. Our clinical trial support services &amp; consultations are tailored to foster your product and requirements. 
 
We aim to deliver high-quality data and solutions to make your clinical trials a success. We follow stringent FDA and GCP regulations throughout all phases of the clinical trial process. 
 
Minerva Research Solution is looking for dynamic individuals in the role of Patient Enrollment Specialist responsible for screening new leads, conducting follow-ups, and documenting participants for assigned active clinical trials. This specialist contributes significantly to clinical trials by building a comprehensive database in the Clinical Trial Management System (CTMS) of willing and qualified study volunteers.
Industry:<ul><li>
Information Technology &amp; Services</li><li>
Hospital &amp; Health Care</li><li>
Clinical-Trials and Research Industry</li></ul>
Key Responsibilities:<ul><li>
Conduct phone interviews and screenings for prospective clinical study participants in US.</li><li>
Maintain an organized database of clinical study participants.</li><li>
Develop outreach strategies to enhance participant recruitment.</li><li>
Interact directly with study participants via phone calls, SMS, etc.</li><li>
Collaborate with Medical Staff (CRCs) to ensure adequate subject recruitment for each study.</li><li>
Enhance and maintain study documentation and volunteer records, including consent forms.</li><li>
Assist in sales, marketing, and outreach efforts as needed.</li><li>
Provide accurate study-related information to participants in US.</li><li>
Cultivate a safe, positive, and fast-paced work environment.</li><li>
Undertake other related duties and participate in special projects as assigned.</li></ul>
Behavioral Competencies:<ul><li>
Conceptual capability, problem-solving, and decision-making ability.</li><li>
Strong commitment to teamwork, work ethics, and etiquette.</li><li>
Effective planning and organizing skills with priority setting.</li><li>
Proactive knowledge and information sharing within the team.</li><li>
Customer-focused with strong communication skills.</li><li>
Active learning attitude with a continuous improvement mindset.</li></ul>
Minimum Qualifications:
Essential:<ul><li>
Bachelor&rsquo;s Degree in BDS, Pharm-D.</li><li>
Good knowledge of Clinical Trials.</li><li>
Computer literate with good knowledge of MS Office.</li><li>
Proficiency in the English language written and spoken both.(MANDATORY)</li><li>
Therapeutic Communication in English with US accent is preferred.</li><li>
6 months to 1 year experience in a relevant field.</li></ul>
Benefits:<ul><li>
Competitive salary and performance-based bonuses.</li><li>
Quarterly Bonus Structure.</li><li>
Medical health insurance coverage for you and your family (Spouse &amp; Children).</li><li>
Employees Old-age benefits coverage.</li><li>
40-hours Week.</li><li>
Exposure to US Market.</li><li>
Professional learning and development support.</li><li>
Generous vacation and paid time off.</li><li>
Employee assistance programs for mental health.</li><li>
Company-sponsored events and team-building activities.</li><li>
Diverse, professional and inclusive work environment.</li><li>
Opportunities for career growth.</li><li>
Cutting-edge technology and tools.</li><li>
Family-friendly policies, including parental leave.</li><li>
Commuter benefits or transportation assistance.</li><li>
Social responsibility and community involvement programs.</li></ul>
Openings:<ul><li>
Equal opportunity employers</li><li>
Full-time</li><li>
On-site job (Night shift)</li></ul> 
Work Schedule Timings:<ul><li>
Monday to Friday</li><li>
6PM to 2AM (transport facility provided for female staff only and allowance for male employees, additional night shift allowance)</li></ul>
EWr0bEIt36</div>

US Patient Enrollment Coordinator (Evening Shift)

Experts Communication

Job Title: Design Sales SpecialistCompany: Experts Communication Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM to 4:00 AM (Night Shift) Salary Range: PKR 100,000&ndash;200,000/month (based on experience) Contact: +92 317 7770002 | hr@expertscommunication.netAbout the Role:We&rsquo;re seeking a dynamic Design Sales Specialist with a proven track record in selling creative design services (web, graphic, UX/UI, Digital Marketing, SEO, Logo etc.). As our frontline sales champion, you'll convert leads into clients, build lasting relationshipsKey Responsibilities:<ul><li>Sales Strategy &amp; Execution:</li><li>Develop and implement strategies to achieve sales targets for design services.</li><li>Convert leads from platforms like Bark.com, Discord, SMM and other channels into closed deals.</li><li>Understand client needs and propose customized design solutions (websites, branding, etc.).</li><li>Maintain a strong pipeline with timely follow-ups and professional communication.</li><li>Performance &amp; Collaboration:</li><li>Monitor sales metrics, prepare reports, and refine approaches based on data.</li><li>Collaborate with designers and project managers to align client expectations.</li></ul>Requirements:<ul><li>2+ years of design/creative services sales experience (web, graphic, digital agencies preferred).</li><li>Proven success in front-end sales, lead conversion, and upselling.</li><li>Strong negotiation, closing, and consultative selling skills.</li><li>Ability to work night shifts and manage time effectively.</li><li>Excellent verbal/written communication (English + Urdu).</li><li>Familiarity with platforms like Bark.com, LinkedIn, or freelance marketplaces is a plus.</li></ul>Benefits:<ul><li>5-day workweek (Sat/Sun off).</li><li>Performance-based growth (reviews every 4 months).</li><li>Company-paid dinners, annual picnics, and events.</li><li>Competitive salary + incentives.</li></ul>Why Join Us?At Experts Communication, you&rsquo;ll work with a passionate team, sell cutting-edge design solutions, and grow your career in a fast-paced creative environment.Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Design Sales Specialist

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