customer service associate Jobs in Marketing Jobs In Cairo

customer service associate

administrative specialist(english must) Jobs in Marketing Jobs In Cairo

administrative specialist(english must)

ar accountant Jobs in Marketing Jobs In Cairo

ar accountant

associate - seller support Jobs in Marketing Jobs In Cairo

associate - seller support

back office (voice&non-voice) english speakers Jobs in Marketing Jobs In Cairo

back office (voice&non-voice) english speakers

customer support associate english account

TP Egypt

<div>
 
 
 About the role:
 
 
 
 
 
 
 Handling customer billing inquiries, current payments, added services, and sales for a specific business line, requiring strong numerical skills, good intent, and a focus on excellent customer service. Sales will also be a key part of the role.
 
 
 
 
 
 
 Package and benefits:
 
 
 
 
 FIXED NIGHT SHIFT 4PM TO 1AM
 
 
 <ul>
 <li>
 Net&nbsp;Salary: 18.5K
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 <li>
 quarterly bonus: EUR 195
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 Location: New Cairo
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 Includes transportation
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 salary increase after 6 months
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 </ul>
</div>

Customer Support Associate | English Account

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 Join dubizzle as a Sales Account Associate and jumpstart your career! As a recent graduate from a top tier university, you'll closely with experienced sales leaders and identify new business opportunities, nurture customer relationships, and drive sales growth. Gain hands-on experience, hit targets, and be part of dubizzle's exciting journey!"
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Communicate effectively to manage clients' expectations and ensure they receive a great dubizzle experience
 </li>
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 Achieve monthly (Targets renewal and acquisition with consistency)
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 Become an expert on the Egyptian Real Estate market through combining the on-ground insights with dubizzle high level overview and data
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 Increase our market share by selling our products to new customers
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 Manage and arrange meetings with clients for acquisition, renewals, upgrade
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 Increase our client satisfaction by performing account management services with them
 </li>
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 Regularly update reporting dashboard to reflect all sales activities
 </li>
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 Liaise with Finance, Customer Support, legal and Marketing department for any sales-related or client-related issues
 </li>
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 Collect market insights and keep up to date with laws and local development news
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in marketing, sales, business, or a related field.
 </li>
 <li>
 Strong written and spoken English communication skills.
 </li>
 <li>
 Eager to learn, highly motivated, and committed to achieving targets.
 </li>
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 Comfortable making calls and reaching out to potential clients (training will be provided).
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 Basic understanding of the real estate market in Egypt is a plus, but not mandatory.
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 Interest in tech, e-commerce, and digital platforms (e.g., Facebook, marketplace tools, PropTech).
 </li>
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 Strong interpersonal, negotiation, time management, and presentation skills.
 </li>
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 Curious and proactive in generating leads and building relationships.
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 Positive, flexible, presentable, and a team player.
 </li>
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 Growth-oriented mindset with a "plug-and-play" attitude &mdash; ready to learn and take on new challenges
 
 
 
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 </ul>
 
 Benefits
 
 
 
 <ul>
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 A fast paced, high performing team
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 Comprehensive Health Insurance
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 Life Insurance
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 Rewards &amp; Recognitions
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 Learning &amp; Development opportunities
 
 
 
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 </ul>
 #Egyptdubizzle
</div>

Sales Account Associate - Property

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate - Seller Support | MAF Retail | Retail Corporate Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Associate - Seller Support is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.
 </li>
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 Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
 </li>
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 Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.
 </li>
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 Collaborate closely with other teams, such as Account managers, Operations, and Customer Service, to align seller experience updates with overall business objectives.
 </li>
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 Participate in cross-functional projects and initiatives to support the growth and success of the marketplace platform.
 </li>
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 Ensure compliance with all marketplace policies, guidelines, and regulatory requirements.
 </li>
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 Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders.
 </li>
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 Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engendering, marketing, Information technology, Computer science, Business administration)
 </li>
 <li>
 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
 </li>
 <li>
 Preferably 2+ years in the retail/e-Commerce business or closely related industry.
 </li>
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 Capability to multitask and handle multiple seller inquiries simultaneously while maintaining attention to detail and accuracy in responses.
 </li>
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 Exemplary performance record, particularly with regard to SLA, quality &amp; productivity.
 </li>
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 Basic understanding of data analysis tools or reporting software to generate performance reports, analyze seller metrics, and identify trends or patterns in seller behavior and performance.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
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 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate - Seller Support

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate Manager &ndash; Marketplace Operations | MAF Retail | Marketplace
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Associate Manager &ndash; Marketplace Operations is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Seller Assistance; Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries
 </li>
 <li>
 Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
 </li>
 <li>
 Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns
 </li>
 <li>
 Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process
 </li>
 <li>
 Compliance and Policy Adherence: Ensure compliance with all marketplace policies, guidelines, and regulatory requirements. Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders.
 </li>
 <li>
 Contributes to root cause analysis in escalation management
 </li>
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 Identifies process improvement opportunities (enhancements and pain points) at process/ function level
 </li>
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 Conducts regular audits of activities related to functional area and educates the team on quality errors
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engendering, Marketing, Information technology, Computer science, Business administration)
 </li>
 <li>
 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
 </li>
 <li>
 Preferably 2+ years in the retail/e-Commerce business or closely related industry
 </li>
 <li>
 MS Excel, MS Office Suite
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 Understanding and experience with CRM software / Ticketing tool (e.g. Salesforce, Hubspot, Zoho etc.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate Manager – Marketplace Operations

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Associate Consultant Intern, 2026 &ndash; Cairo, Egypt
 
 
 At Mastercard, our Advisors &amp; Consulting Services (ACS) group helps clients drive impact through data-driven insights, hands-on implementation, and a collaborative, tech-enabled culture. We invest in talent through global engagements, continuous learning, and programs like the Global Ambassadors Program, while fostering purpose through volunteerism, pro-bono work, and innovation that benefits both clients and communities.
 
 
 Make an Impact as an Associate Consultant Intern
 
 
 As an Associate Consultant Intern, you will collaborate within small teams to help some of the world's biggest brands answer and implement solutions for their most challenging strategic questions. You will immediately create meaningful contributions through taking ownership of deliverables and building external relationships with clients. Focusing on technology and data, you will gain broad exposure to a range of industries, including financial services, retail, restaurants, hospitality and more.
 
 
 
 As An Associate Consultant Intern, You Will
 
 
 
 <ul>
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 Participate in volunteer and team building experiences
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 Gain exposure to our leadership team through networking sessions and speaker series
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 Begin to build relationships with clients to understand their business needs, seek strategic solutions and guide impactful decisions
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 Grow by receiving hands-on mentorship from an experienced management team.
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 Have an opportunity for meaningful contributions
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 Collaborate with colleagues across different areas of the organization and gain exposure to business development, account management, and product management
 
 
 
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 </ul>
 We are looking for passionate and talented professionals, who share our vision for helping our customers with their most urgent business need. We are recruiting for two career tracks that make up our team. Track placement will indicate the types of projects where you will spend most of your time; however, we encourage and enable working across tracks to allow team members to acquire diverse skills and experiences.
 
 
 Strategy &amp; Transformation
 
 
 Guide clients through strategic, tactical, operational, and transformational challenges to enhance performance and operations. Our engagements cover diverse areas, including product development, marketing, customer loyalty, and innovation. Working with clients from various industries, many S&amp;T engagements directly interface with numerous Fortune 500 companies. This role aligns with the practices of traditional management consulting firms.
 
 
 
 Sampling Of Questions We Help Our Customers Answer
 
 
 
 How can a global financial services institution be successful at entering a hyper competitive new market?
 
 
 How can a customer improve its operating model to better achieve operational, financial and strategic goals?
 
 
 Marketing
 
 
 Develop strategies and lead implementation of marketing campaigns and engagements; evaluate results to drive performance on behalf of Mastercard&rsquo;s clients. Provide deep direct marketing expertise across channels, leveraging customer, behavioral and transactional data and defining tangible results to both the client and Mastercard.
 
 
 
 Sampling Of Questions We Help Our Clients Answer
 
 
 
 How does a fintech client optimize new customer acquisition and existing customers&rsquo; life cycle value through effective targeting and communications?
 
 
 How does a retail client drive foot traffic into store post-covid and/or optimize their ecommerce website to increase basket-size and average spend per customer?
 
 
 How can a large financial institution best execute on a portfolio conversion &ndash; for example, after purchasing another issuer&rsquo;s portfolio &ndash; including components like internal and external communications, market launch, and more?
 
 
 Bring your Passion and Expertise
 
 
 
 We Recruit For And Value The Following Core Competencies
 
 
 
 Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients. Proven record of leadership in a work setting and/or through extracurricular activities.
 
 
 Analytic Excellence: Demonstrates a strong aptitude for structured problem solving, analytical and quantitative skills. Experience using data analysis or querying tools (e.g., SQL, SAS, Excel or Tableau) is an asset (particularly for Performance Analytics or Business Experimentation tracks).
 
 
 Business Interest: Clear interest in the world of business, and intuition for the way that companies make decisions.
 
 
 Rapid Growth: Eagerness to learn quickly, both through Mastercard's structured training curriculum and organic development opportunities.
 
 
 Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude.
 
 
 Integrity: Outstanding record of academic achievement. Commitment to Mastercard's values of honesty and integrity with a willingness to embrace and learn from mistakes.
 
 
 Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.
 
 
 Communication: Ability to communicate complex ideas effectively. Excellent written and verbal communication skills.
 
 
 
 Qualifications
 
 
 
 Undergraduate or master&rsquo;s degree with an expected graduation date between Dec 2026-Sep 2027
 
 
 Outstanding record of academic achievement
 
 
 Proven record of leadership in a work setting and/or through extracurricular activities
 
 
 Exceptional analytical and quantitative problem-solving skills
 
 
 Ability to communicate complex ideas effectively &ndash; both verbally and in writing &ndash; in English
 
 
 This role is not eligible for Mastercard&rsquo;s work authorization sponsorship. As such, candidates must be eligible to work in Egypt, now as well as in the future, without employer sponsorship.
 
 
 To participate in our job simulation and experience what it&rsquo;s like to work as a Consultant at Mastercard visit: https://www.theforage.com/simulations/mastercard/advisors-client-services-xvlw
 
 
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
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 Abide by Mastercard&rsquo;s security policies and practices;
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 Ensure the confidentiality and integrity of the information being accessed;
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 Report any suspected information security violation or breach, and
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 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
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 </ul>
</div>

Associate Consultant Intern, 2026 – Cairo, Egypt

FlairsTech

<div>
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 Develops Healthy Customer Relationship.
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 Acts as a Customer Advocate and point of contact.
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 Upsell services and products with the brand image and achieves expansion targets.
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 Review customer complaints and concerns and seek to improve the customer experience.
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 Achieve a financial target based on customer retention and products and services expansion.
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 Drive Customer Success outcomes by driving adoption and increasing active usage.
 </li>
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 Conduct periodic touch points to measure customer satisfaction and product deployment levels.
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 Proactively review customer consumption VS purchase to help customers optimize their investment.
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 Drive Customer Success outcomes by driving adoption and increasing active usage.
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 Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers
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 Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers
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 <li>
 Work with customer to programmatically measure success &amp; operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews
 </li>
 <li>
 Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products
 </li>
 <li>
 Partner with internal Account team on cross-sell, up-sell and renewal opportunities
 </li>
 <li>
 Collaborate with peers to share best practices on Adoption, Enablement &amp; Change Management
 </li>
 <li>
 Share customer success stories &amp; related ROI
 </li>
 </ul>
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Demonstrated ability to negotiate contracts and close deals.
 </li>
 <li>
 Exceptional communication and interpersonal skills.
 </li>
 <li>
 Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment.
 </li>
 <li>
 Strong organizational skills Able to multitask, prioritize tasks.
 </li>
 <li>
 Experienced with CRM tools like Dynamics or SalesForce and Microsoft Office Suite.
 </li>
 <li>
 1-3 years experience as CSM, Account Manager or Sales roles in the tech field.
 </li>
 <li>
 Able to speak confidently with C-level associates as well as technical personnel.
 </li>
 <li>
 Fluent in English, verbal and written, additional languages will be a plus.
 </li>
 </ul>
 <li>
 </li>
 
 
</div>

Customer Success Manager

RateGain

<div>
 
 About RateGain
 
 
 
 RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.
 
 
 RateGain today is one of the world&rsquo;s largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business.
 
 
 Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 30 Hotel Chains, 25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all the top car rentals, including 16 Global Fortune 500 companies in unlocking new revenue every day.
 
 
 
 Key products include:
 
 
 
 <ul>
 <li>
 UNO: AI-powered revenue maximization platform.
 </li>
 <li>
 Distribution: Seamless inventory and pricing management across channels.
 </li>
 <li>
 Demand Booster: MarTech solution for driving traffic to hotel websites.
 </li>
 <li>
 DAAS: Real-time data and insights for informed decision-making
 
 
 </li>
 </ul>
 
 Who We Are Looking For
 
 
 
 We are currently seeking an Associate Director to join our high-performing Account Management team for the Hospitality business. This role is based in Africa and is critical to expanding our footprint through strategic account growth, with a focus on cross-sell and upsell within existing relationships. The ideal candidate will have a proven track record of strategic sales, customer engagement, and relationship management in the SaaS or travel technology domain.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Strategic Account Management &amp; Growth:
 </li>
 <li>
 Own and manage a portfolio of enterprise accounts in the region.
 </li>
 <li>
 Ensure client satisfaction with current products, drive product adoption and ensure renewals.
 </li>
 <li>
 Drive revenue expansion through cross-sell and upsell opportunities across RateGain product suite across Distribution, Marketing and Business Intelligence.
 </li>
 <li>
 Develop deep relationships with decision-makers and influencers within client organizations.
 
 
 </li>
 </ul>
 
 Sales &amp; Commercial Excellence:
 
 
 
 <ul>
 <li>
 Identify customer needs and align RateGain solutions to solve business challenges.
 </li>
 <li>
 Build commercial proposals, lead negotiations, and close deals to achieve quarterly and annual revenue targets.
 </li>
 <li>
 Collaborate with internal product and delivery teams to ensure solution success.
 
 
 </li>
 </ul>
 
 Regional Focus
 
 
 
 <ul>
 <li>
 Represent RateGain in client meetings, events, and industry forums across the India region.
 </li>
 <li>
 Maintain up-to-date knowledge of regional travel trends and competitive landscape.
 
 
 </li>
 </ul>
 
 Stakeholder Management &amp; Collaboration:
 
 
 
 <ul>
 <li>
 Coordinate with cross-functional teams including marketing, delivery, and customer success to deliver value to clients.
 </li>
 <li>
 Provide feedback to product and innovation teams based on market needs and customer insights.
 
 
 </li>
 </ul>
 
 What you need to succeed:
 
 
 
 
 Education &amp; Work Experience:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
 </li>
 <li>
 7-10 years of experience in enterprise sales, partnerships, or account management, preferably in SaaS or travel tech.
 </li>
 <li>
 Proven success in driving cross-sell/upsell strategies within enterprise accounts
 
 
 </li>
 </ul>
 
 Knowledge &amp; Technical Skills:
 
 
 
 <ul>
 <li>
 Strong commercial acumen and understanding of B2B SaaS business models.
 </li>
 <li>
 Proficiency with CRM tools such as Salesforce.
 </li>
 <li>
 Ability to analyze account performance data and identify expansion opportunities.
 </li>
 <li>
 Familiarity with the travel and hospitality ecosystem is highly desirable.
 
 
 </li>
 </ul>
 
 Soft Skills:
 
 
 
 <ul>
 <li>
 Excellent communication, presentation, and negotiation skills.
 </li>
 <li>
 Strong relationship-building capabilities with decision makers in Distribution, Revenue and Marketing functions in hotel chains.
 </li>
 <li>
 Strategic thinker with a hands-on approach to execution.
 </li>
 <li>
 Self-driven and results-oriented with a customer-first mindset.
 
 
 </li>
 </ul>
 
 Attitude &amp; Culture Fit:
 
 
 
 <ul>
 <li>
 High ownership and accountability.
 </li>
 <li>
 Entrepreneurial spirit with the ability to thrive in a dynamic, fast-paced environment.
 </li>
 <li>
 Passion for delivering value to customers and driving measurable business impact.
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer:
 
 
 
 We are proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees and welcome applicants from all backgrounds and identities.
</div>

Associate Director - Customer Success

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