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customer support engineer emea

Incorta

<div>
 Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform cuts project implementation time from months to weeks provides revolutionary query speed and maintains a unified, single source of truth for multiple workloads including business intelligence, analytics, and machine learning. Fully 90% of companies that try Incorta become customers, and over 98% of our customers are still with us. Our cloud-based service widens our reach into businesses of all sizes. There is simply no other analytics solution that is as cost-effective, agile, and impactful.
 
 
 As a
 
 Customer Support Engineer
 
 at Incorta, you will play a vital role in ensuring customer success by providing world-class post-sales support. You will act as the primary point of contact for our customers, resolving technical issues, troubleshooting complex challenges, and guiding them to get the most value out of Incorta&rsquo;s platform. In this role, you will also serve as a trusted advisor and advocate for customer needs, collaborating with internal teams to drive resolutions and improve the overall customer experience.
 
 
 
 YOU WILL
 
 
 
 <ul>
 <li>
 Deliver day-to-day technical support to Incorta&rsquo;s EMEA customers via phone, email, and other channels.
 </li>
 <li>
 Troubleshoot and resolve complex issues related to installation, upgrades, performance, and clustering.
 </li>
 <li>
 Research and analyze incidents and service requests, developing effective and timely solutions.
 </li>
 <li>
 Contribute to and enrich Incorta&rsquo;s internal and external Knowledge Base and user community.
 </li>
 <li>
 Collaborate with cross-functional teams on projects, providing input on support requirements for new tools and features.
 </li>
 <li>
 Demonstrate strong communication skills to effectively manage customer expectations and ensure satisfaction.
 </li>
 <li>
 Show commitment to areas of strategic importance, contributing to continuous improvement in support services.
 
 
 </li>
 </ul>
 
 YOU HAVE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Computer Engineering, or a related field.
 </li>
 <li>
 3+ years of total technical experience, with at least 2 years in a customer support role.
 </li>
 <li>
 Excellent analytical and troubleshooting skills.
 </li>
 <li>
 Strong experience in setting up and troubleshooting clusters and environments involving Linux, Tomcat, WebLogic, Zookeeper, Spark, Hilex, and Kafka.
 </li>
 <li>
 Knowledge of SQL.
 </li>
 <li>
 Exceptional verbal and written communication skills in English.
 
 
 </li>
 </ul>
 
 NICE TO HAVE
 
 
 
 <ul>
 <li>
 Experience with BI tools such as Tableau, MicroStrategy, Power BI, or similar.Solid experience in Python programming.
 </li>
 <li>
 Experience supporting analytics and BI software products.
 </li>
 <li>
 Knowledge of Oracle ERP (E-Business Suite).
 </li>
 <li>
 ITIL V3 Foundation or relevant technical certifications.
 
 
 </li>
 </ul>
 We could tell you that we&rsquo;re building something that truly optimizes the way business intelligence is done. We could also tell you that we&rsquo;re backed by marquee VC's such as Google Ventures and Kleiner Perkins. Or even the fact that we were named one of Inc. Magazine&rsquo;s Best Workplaces of 2022 while also being the only vendor to be recognized in the 2022 Gartner&reg; Magic Quadrant&trade; and the 2022 Gartner&reg; Market Guide. All true, but the real reason you will want to come work for Incorta is that you&rsquo;ll be part of an early team that is building a game-changing analytics product that will allow companies to answer complex questions in seconds...not days or weeks like the current solutions.
 
 
 Incorta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>

Customer Support Engineer, EMEA

ELSEWEDY ELECTRIC

<div>
 
 
 Purpose:
 
 
 
 
 Sales Support Engineer
 
 , Solution provides technical expertise to the sales &amp; operation team,
 
 
 understands customer needs and transforms these needs into optimal solutions.
 
 
 Sales Support Engineer, Solution is part of the
 
 El Sewedy Machinery
 
 early engagement team, and
 
 
 ensures that our offerings and specifications are included into the customer&rsquo;s building specifications.
 
 
 Focusing on non-standard tendering cases, sales support Engineer, Solution is accountable for overall
 
 
 solution for the customer; including integrations, solutions, services and products. He/she takes
 
 
 responsibility to define the specifications, costs and lead times in co-operation with other Front-Line
 
 
 parties, Supply Line, and Area and Global support functions.
 
 
 Sales Support Engineer, Solution works at the customer interface, is an expert on solution selling and
 
 
 participates in customer meetings when needed.
 
 
 Sales Support Engineer, Solution has deep understanding of new and existing
 
 ElSewedy Machinery
 
 solutions and services (e.g. project management, installation and maintenance) across business lines
 
 
 and has a holistic understanding of certain customer segments, like retail, infrastructure, residential, office or medical care.
 
 
 Sales Support Engineer, Solution takes into consideration all product and service costing and planning
 
 
 aspects when defining a solution e.g. corporate materials from the supply line, local materials from
 
 
 sourcing, costing of engineering, installation and impact on maintenance.
 
 
 
 
 
 
 Responsibilities and key activities:
 
 
 
 
 Collaboration with sales:
 
 
 <ul>
 <li>
 Responsible for finding optimal technical solutions to meet the customer&rsquo;s needs for nonstandard and modernization cases.
 </li>
 <li>
 Ensures clarity on the solution&rsquo;s scope, including
 
 Elsewedy Machinery
 
 and possible third-party
 </li>
 <li>
 offerings
 </li>
 <li>
 Participates in customer meetings and answers customers&rsquo; technical questions when needed.
 </li>
 <li>
 Selects the correct product platform on which to make the offering.
 </li>
 <li>
 Proposes solutions from all
 
 Elsewedy Machinery
 
 business lines; new services, escalators,
 </li>
 <li>
 elevators, doors etc.
 </li>
 </ul>
 
 
 Solution planning &ndash; Costing:
 
 
 <ul>
 <li>
 Responsible for correct costings under operations team guidance
 </li>
 <li>
 Involves Sales Support Engineer, Product to understand the costing for corporate and local
 </li>
 <li>
 materials
 </li>
 <li>
 Involves Sales Support Engineer, System to understand the costing for integrations.
 </li>
 <li>
 Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the solution.
 </li>
 </ul>
 
 
 Solution planning &ndash; Specs:
 
 
 <ul>
 <li>
 Coordinates specification creation.
 </li>
 <li>
 Performs initial and revised non-standard energy calculations.
 </li>
 <li>
 Performs traffic analyses.
 </li>
 <li>
 Accountable for technical site surveys.
 </li>
 <li>
 Accountable for the technical content of the order.
 </li>
 <li>
 Solution planning &ndash; Availability and lead times.
 </li>
 <li>
 Coordinates solution lead times from Supply Line and local sourcing.
 </li>
 <li>
 Solution planning &ndash; Install ability
 </li>
 <li>
 Ensures that the proposed solution can be installed.
 </li>
 <li>
 Ensures that the cost and work effort impact of installation is part of the solution&rsquo;s costing, especially in non-standard installation method cases.
 </li>
 </ul>
 
 
 Solution planning &ndash; Maintainability:
 
 
 <ul>
 <li>
 Ensures that the proposed solution fulfils the customer&rsquo;s product lifecycle needs.
 </li>
 <li>
 Identifies possible deviations from standard maintenance methods and ensures that a resolution is found.
 </li>
 </ul>
 
 
 Solution planning &ndash; Compliance:
 
 
 <ul>
 <li>
 Ensures that the proposed solution fulfils local codes, regulations and safety requirements.
 </li>
 <li>
 Ensures alignment with environmental regulations.
 </li>
 <li>
 Ensures that the planned solution complies with
 
 Elsewedy Machinery
 
 engineering policy
 </li>
 </ul>
 
 Key tasks in the
 
 ELSewedy Machinery
 
 Sales process:
 
 <ul>
 <li>
 Provides content for pre-tender and pre-booking reviews (technical solutions, costs, lead times, risks, verification of technical content in contracts)
 </li>
 <li>
 Executes activities for a holistic solution plan.
 </li>
 <li>
 Leads full chain engineering teams on major projects until handover to the operation.
 </li>
 <li>
 Hands over the engineering to operation engineer on the most complex project cases for execution on the Start-up meeting.
 </li>
 </ul>
 
 Key tasks in the
 
 ElSewedy machinery
 
 Delivery process:
 
 <ul>
 <li>
 Accountable for layout creation / drawings in general.
 </li>
 <li>
 Analyses change requirements and make proposals for the new solution plan.
 </li>
 <li>
 Provides necessary details to the operation team for ordering materials and completing the documentation process.
 </li>
 <li>
 Proposes change order (variations and add works) sales opportunities to the Project Manager.
 </li>
 <li>
 Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors.
 </li>
 </ul>
 
 Sales Support Engineer, Solution role in the
 
 Sewedy Machinery
 
 service process:
 
 <ul>
 <li>
 Shares knowledge with maintenance as needed.
 </li>
 </ul>
 
 
 General responsibilities:
 
 
 <ul>
 <li>
 Participates in product and new services release information-sharing sessions.
 </li>
 <li>
 Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs.
 </li>
 <li>
 Offers input to the product offering management about customization, standardization and interface requirements for the portfolio.
 </li>
 <li>
 Contribution to the Customer Solutions Engineering virtual and local network.
 </li>
 <li>
 Contribute to and utilize the Customer Solutions Engineering case library.
 </li>
 <li>
 Handles engineering on Modernization (MOD) including component upgrades (small repairs), full replacement or existing building lifts Is the primary front line technical contact person for the Supply Line Tendering Engineers.
 </li>
 </ul>
 
 
 
 
 
 Professional Requirements:
 
 
 <ul>
 <li>
 Holistic understanding of different building types and customer segments.
 </li>
 <li>
 Good solution and value-selling skills.
 </li>
 <li>
 Excellent skills in understanding and translating customer needs (requirements) into
 
 Elsewedy
 
 </li>
 </ul>
 
 
 Machinery
 
 technical specifications.
 
 <ul>
 <li>
 Understanding of new construction and building modernization processes in the industry and at Sewedy machinery.
 </li>
 <li>
 Excellent technical knowledge of
 
 Elsewedy Machinery
 
 current and future solutions.
 </li>
 <li>
 Good knowledge of ELsewedy machinery solution-related codes and standards.
 </li>
 <li>
 Good knowledge of environmental and sustainability requirements and norms.
 </li>
 <li>
 Good engineering tool skills e.g. CAD and MS skills.
 </li>
 <li>
 Basic knowledge of competitors&rsquo; technical solutions.
 </li>
 <li>
 Service Specific knowledge: Conducting site surveys, existing building modernization/installation methods.
 </li>
 <li>
 Good understanding of all the required elements for solution total costing.
 </li>
 <li>
 Understanding of ELsewedy Machinery quality management procedures.
 </li>
 <li>
 Good virtual collaboration skills.
 </li>
 <li>
 Minimum 5 years of relevant engineering experience in the elevator business.
 </li>
 <li>
 Working level of English.
 </li>
 <li>
 IT literacy
 </li>
 <li>
 Good communications skills
 </li>
 <li>
 Sales, Delivery and Customer Solutions Engineering processes
 </li>
 <li>
 Engineering standards, procedures, systems and tools
 </li>
 <li>
 Document management systems
 </li>
 <li>
 Costing and pricing principles and tools
 </li>
 <li>
 Basics of site surveys
 </li>
 <li>
 Basics of traffic analysis and energy calculation methods
 </li>
 </ul>
 
 
</div>

Sales Support Engineer

GuestTek Interactive Entertainment Ltd.

<div>
 
 GuestTek is a global leader in broadband technology and interactive solutions for the hospitality industry. Since 1997, GuestTek is the hospitality industry&rsquo;s most complete IP-based service provider, offering customers superior service and broad product lines tailored to meet the needs of both select and full-service hotels. We operate from 22 countries in 18 global offices to provide our service for our clients in 89 countries, in more than 3900 hotels every day.
 
 
 
 
 
 ABOUT THE ROLE:
 
 
 As a
 
 Tech Dispatch Associate
 
 , you will play a key role in our Global Network Operations Center by coordinating and dispatching field technicians to meet critical client needs. You&rsquo;ll be responsible for ensuring smooth operations &mdash; posting the right technician to the right job, maintaining strong vendor relationships, and keeping clients informed every step of the way.
 
 
 This is a dynamic position that combines problem-solving, multitasking, coordination and client service. From managing dispatches and monitoring technician arrivals to resolving disputes and preparing reports, you&rsquo;ll be at the center of ensuring service excellence.
 
 
 
 
 
 WHAT YOU WILL DO:
 
 <ul>
 <li>
 Dispatch and track technicians using phone, email, and web-based tools.
 </li>
 <li>
 Manage contractor and technician lists, maintaining preferred vendor records.
 </li>
 <li>
 Ensure technicians are fully equipped and informed for each assignment.
 </li>
 <li>
 Keep clients updated on job status and technician arrival times.
 </li>
 <li>
 Mediate disputes related to payment or work performed.
 </li>
 <li>
 Track repeat visits, analyze causes, and publish weekly reports.
 </li>
 <li>
 Follow established processes to ensure quality, consistency, and reliability.
 </li>
 <li>
 Collaborate with internal teams and external partners to anticipate and resolve risks.
 </li>
 <li>
 Take ownership of requests received via email or phone, ensuring timely resolution.
 </li>
 </ul>
 
 
 
 
 REQUIREMENTS:
 
 <ul>
 <li>
 Minimum 2 years&rsquo; experience in office administration or a dispatch/coordination role.
 </li>
 <li>
 Strong experience with international shipping and courier processes.
 </li>
 <li>
 Proficiency with Microsoft Office.
 </li>
 <li>
 Exceptional organizational skills with the ability to multitask under pressure.
 </li>
 <li>
 Excellent interpersonal and communication skills, both written and verbal.
 </li>
 <li>
 A positive, results-driven attitude with a commitment to outstanding customer service.
 </li>
 <li>
 Flexibility to support a 24/7/365 operation (shift coverage required).
 </li>
 <li>
 Knowledge of Windows, Linux, or Mac operating systems is an asset.
 </li>
 </ul>
 
 
 
 
 BENEFITS
 
 <ul>
 <li>
 You will have a possibility to develop in Cairo, in EMEA and in North America(NA) regions
 </li>
 <li>
 You will have the possibility to work in a hybrid/remote working model
 </li>
 <li>
 We care for you by covering you and family under our group medical insurance policy and life insurance
 </li>
 </ul>
</div>

Tech Dispatch Associate

DCarbon Global

<div>
 
 Location:
 
 Cairo, Egypt
 
 Type of Contract:
 
 Individual Contract
 
 Duration of Initial Contract:
 
 One Year, renewable
 
 
 
 Key Responsibilities
 
 
 
 
 Communication Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Develop and implement integrated communication strategies aligned with DCarbon&rsquo;s vision, projects, and brand guidelines.
 </li>
 <li>
 Support in positioning DCarbon as a global leader in sustainability consulting, capacity building, and knowledge transfer.
 
 
 </li>
 </ul>
 
 Content Development &amp; Management
 
 
 
 <ul>
 <li>
 Draft, edit, and oversee high-quality content for sustainability reports, press releases, speeches, thought leadership articles, newsletters, and digital channels.
 </li>
 <li>
 Coordinate content calendars to ensure timely publication of campaigns, reports, and announcements.
 
 
 </li>
 </ul>
 
 Media &amp; Stakeholder Relations
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with media outlets, industry associations, and stakeholders across the EMEA and GCC regions.
 </li>
 <li>
 Manage media outreach, press events, and ensure consistent coverage that reinforces DCarbon&rsquo;s leadership role.
 
 
 </li>
 </ul>
 
 Social Media &amp; Digital Communications
 
 
 
 <ul>
 <li>
 Lead the strategy and execution of DCarbon&rsquo;s social media platforms and digital presence.
 </li>
 <li>
 Track analytics and audience engagement to optimize communication impact and visibility.
 
 
 </li>
 </ul>
 
 Brand Management
 
 
 
 <ul>
 <li>
 Uphold DCarbon&rsquo;s brand guidelines in all internal and external communications.
 
 
 </li>
 </ul>
 
 Crisis &amp; Sensitive Communication
 
 
 
 <ul>
 <li>
 Support in managing crisis communications, ensuring professional, timely, and sensitive responses to reputational challenges.
 </li>
 <li>
 Anticipate potential communication risks and advise leadership on proactive strategies.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Communications, Journalism, Marketing, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 4 &ndash; 6 years of proven experience in communications, preferably within sustainability, consultancy, or corporate environments.
 </li>
 <li>
 Strong expertise in sustainability/ESG communication and stakeholder engagement.
 </li>
 <li>
 Exceptional writing, editing, and storytelling skills in English (Arabic/French is a plus).
 </li>
 <li>
 Experience in managing media relations and executing digital/social media campaigns.
 </li>
 <li>
 Strong leadership and project management skills with experience supervising teams.
 </li>
 <li>
 Ability to manage multiple priorities and work under tight deadlines.
 
 
 </li>
 </ul>
 Post Views: 3,753
</div>

Senior Communications Specialist

<div>
 
 Location:
 
 Cairo, Egypt
 
 Type of Contract:
 
 Individual Contract
 
 Duration of Initial Contract:
 
 One Year, renewable
 
 
 
 Key Responsibilities
 
 
 
 
 Communication Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Develop and implement integrated communication strategies aligned with DCarbon&rsquo;s vision, projects, and brand guidelines.
 </li>
 <li>
 Support in positioning DCarbon as a global leader in sustainability consulting, capacity building, and knowledge transfer.
 
 
 </li>
 </ul>
 
 Content Development &amp; Management
 
 
 
 <ul>
 <li>
 Draft, edit, and oversee high-quality content for sustainability reports, press releases, speeches, thought leadership articles, newsletters, and digital channels.
 </li>
 <li>
 Coordinate content calendars to ensure timely publication of campaigns, reports, and announcements.
 
 
 </li>
 </ul>
 
 Media &amp; Stakeholder Relations
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with media outlets, industry associations, and stakeholders across the EMEA and GCC regions.
 </li>
 <li>
 Manage media outreach, press events, and ensure consistent coverage that reinforces DCarbon&rsquo;s leadership role.
 
 
 </li>
 </ul>
 
 Social Media &amp; Digital Communications
 
 
 
 <ul>
 <li>
 Lead the strategy and execution of DCarbon&rsquo;s social media platforms and digital presence.
 </li>
 <li>
 Track analytics and audience engagement to optimize communication impact and visibility.
 
 
 </li>
 </ul>
 
 Brand Management
 
 
 
 <ul>
 <li>
 Uphold DCarbon&rsquo;s brand guidelines in all internal and external communications.
 
 
 </li>
 </ul>
 
 Crisis &amp; Sensitive Communication
 
 
 
 <ul>
 <li>
 Support in managing crisis communications, ensuring professional, timely, and sensitive responses to reputational challenges.
 </li>
 <li>
 Anticipate potential communication risks and advise leadership on proactive strategies.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Communications, Journalism, Marketing, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 4 &ndash; 6 years of proven experience in communications, preferably within sustainability, consultancy, or corporate environments.
 </li>
 <li>
 Strong expertise in sustainability/ESG communication and stakeholder engagement.
 </li>
 <li>
 Exceptional writing, editing, and storytelling skills in English (Arabic/French is a plus).
 </li>
 <li>
 Experience in managing media relations and executing digital/social media campaigns.
 </li>
 <li>
 Strong leadership and project management skills with experience supervising teams.
 </li>
 <li>
 Ability to manage multiple priorities and work under tight deadlines.
 
 
 </li>
 </ul>
 Post Views: 3,666
</div>

LSEG

<div>
 The LSEG is rapidly growing its footprint in Cairo to maintain deep customer relationships to drive revenue retention and growth.
 
 
 We are looking for a Senior Sales Desk Associate to handle in administrative support to the account management team in EMEA &ndash; spanning across various customer segments.
 
 
 
 Key Responsibilities:
 
 
 
 Ensures all client administrative tasks are fulfilled
 
 
 Works with customer operations team to help with deal execution and support
 
 
 Understands key client objectives and supports account planning
 
 
 Identifies additional opportunities for revenue and proactively
 
 
 Knows required information about the industry, domain, and target personas.
 
 
 Collaborate closely with internal stakeholders, e.g., relationship managers, sales teams, legal, and order management to support client scenarios
 
 
 Own and maintain data hygiene in pipeline for select data fields
 
 
 Supports key relationship owner for a set of low-medium complexity/priority accounts
 
 
 Has understanding for the overall sales cycle
 
 
 Supports on annual price increase process
 
 
 Drives customer lifecycle framework and ensures strong renewal execution, minimizing cancellations
 
 
 Adhere to financial controls and policies, managing third-party data responsibly
 
 
 Demonstrate deep understanding of CRM workflow and systems: raise, follow through and track requests across the client lifecycle, ensuring clear documentation and prioritization
 
 
 Resolve inquiries effectively, performing thorough analyses to address root causes
 
 
 Drive data and documentation accuracy across an allocated account portfolio: e.g., locate, verify, and review client contract documentation to ensure completeness and accuracy
 
 
 Manage diverse order types, ensuring accurate system entries and fulfilment in a timely and accurate manner
 
 
 Manage assigned strategic projects across an assigned account book on a proactive basis
 
 
 
 Qualifications and Experience:
 
 
 
 Advanced understanding of the financial services industry
 
 
 4-5 years of experience in a sales operation, deal desk, customer success, or commercial support role
 
 
 Industry certifications encouraged
 
 
 Excellent attention to detail and organizational skills
 
 
 Ability to prioritize and manage multiple tasks in a deadline-driven environment.
 
 
 Problem solving skills: ability to understand, articulate, structure and solve client needs
 
 
 Relationship building skills
 
 
 Proven strong understanding of contract handling, account data management, and business processes
 
 
 Proficient in using Salesforce and workflow systems
 
 
 Understanding of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage
 
 
 
 What We Offer
 
 
 
 We're proud to offer a working culture that supports growth, balance, and purpose:
 
 
 Hybrid and flexible working arrangements.
 
 
 A welcoming, inclusive culture backed by Employee Networks.
 
 
 A competitive referral bonus program.
 
 
 Access to private healthcare, wellness support, and pension contributions.
 
 
 Professional development opportunities and learning resources.
 
 
 Paid volunteer time to support causes that matter to you.
 
 
 A team that values your input and supports your goals.
 
 
 We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!
 
 
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Senior Sales Desk Associate

<div>
 The LSEG is rapidly growing its footprint in Cairo to maintain deep customer relationships to drive revenue retention and growth.
 
 
 We are looking for a fresh graduate to join our Sales Desk Associate Team to provide administrative support to our account management team in EMEA &ndash; spanning across various customer segments.
 
 
 
 What You&rsquo;ll Do:
 
 
 
 Ensure all client administrative tasks are fulfilled.
 
 
 Work with customer operations team to help with deal execution and support.
 
 
 Understand key client objectives and supports account planning.
 
 
 Identify additional opportunities for revenue and proactively.
 
 
 Know required information about the industry, domain, and target personas.
 
 
 Collaborate closely with internal stakeholders, e.g., relationship managers, sales teams, legal, and order management to support client scenarios.
 
 
 Own and maintain data hygiene in pipeline for select data fields.
 
 
 Support on annual price increase process.
 
 
 Adhere to financial controls and policies, running third-party data responsibly.
 
 
 Resolve inquiries effectively, performing thorough analyses to address root causes.
 
 
 Drive data and documentation accuracy across an allocated account portfolio: e.g., locate, verify, and review client contract documentation to ensure completeness and accuracy.
 
 
 Handle diverse order types, ensuring accurate system entries and fulfilment in a timely and accurate manner.
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 Solid understanding of the financial services industry.
 
 
 University degree or equivalent work experience University degree or equivalent work experience.
 
 
 Industry certifications encouraged.
 
 
 Excellent attention to detail and organizational skills.
 
 
 Ability to prioritize and handle multiple tasks in a deadline-driven environment.
 
 
 Problem solving skills: ability to understand, articulate, structure and solve client needs
 
 
 Relationship building skills.
 
 
 
 What We Offer:
 
 
 
 We're proud to offer a working culture that supports growth, balance, and purpose:
 
 
 Hybrid and flexible working arrangements.
 
 
 A welcoming, inclusive culture backed by Employee Networks.
 
 
 A competitive referral bonus program.
 
 
 Access to private healthcare, wellness support, and pension contributions.
 
 
 Professional development opportunities and learning resources.
 
 
 Paid volunteer time to support causes that matter to you.
 
 
 A team that values your input and supports your goals.
 
 
 We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!
 
 
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Sales Desk Associate Graduate

Explore 1030+ Customer support engineer emea in Cairo this October. Find roles across top companies and apply now to boost your career.

1030 customer support engineer emea jobs IN Cairo

Customer Support Engineer, EMEA

Sales Support Engineer

Tech Dispatch Associate

Senior Communications Specialist

Senior Communications Specialist

Senior Sales Desk Associate

Sales Desk Associate Graduate