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DICETEK LLC

<div>Position: User Support Engineer
Location: Dubai
Experience Required: 3&ndash;5 years
Reports to: IT Infrastructure Manager<h2 class="jobSectionHeader">
Role Summary</h2>
The User Support Engineer will be responsible for providing technical support and assistance to end-users, ensuring smooth operation of desktops, laptops, applications, and peripherals. The role requires strong troubleshooting skills, customer service orientation, and the ability to resolve technical issues effectively while maintaining high user satisfaction.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>Provide first and second-level technical support to end-users via phone, email, or in person.</li><li>Install, configure, and maintain desktops, laptops, printers, and other peripherals.</li><li>Troubleshoot hardware, software, and network connectivity issues.</li><li>Support Microsoft Windows, Office 365, Outlook, Teams, and collaboration tools.</li><li>Manage user accounts, permissions, and access through Active Directory and related systems.</li><li>Escalate complex issues to higher support levels and follow through until resolution.</li><li>Maintain accurate logs of issues, resolutions, and user feedback in the ticketing system.</li><li>Assist in onboarding new employees with IT equipment setup and training.</li><li>Ensure compliance with IT policies, security standards, and data protection guidelines.</li></ul><h2 class="jobSectionHeader">
Qualifications &amp; Skills</h2><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field preferred.</li><li>3&ndash;5 years of experience in IT user support/helpdesk roles.</li><li>Strong knowledge of Windows operating systems, Microsoft Office 365 suite, and common business applications.</li><li>Hands-on experience with desktop/laptop hardware, peripherals, and mobile devices.</li><li>Familiarity with Active Directory, ticketing tools (ServiceNow, ManageEngine, or equivalent).</li><li>Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).</li><li>Strong problem-solving, communication, and customer service skills.</li><li>Certifications such as ITIL Foundation, CompTIA A+, Microsoft MCSA/MD-100/MD-101 are an advantage.</li></ul><h2 class="jobSectionHeader">
Key Attributes</h2><ul><li>Customer-focused with a positive and professional attitude.</li><li>Strong sense of accountability and ownership of issues.</li><li>Ability to work independently and as part of a team.</li><li>Willingness to work flexible hours or provide on-call support when required.</li></ul></div>

User Support Engineer

KONE

<div>
 A Customer Solutions Order Engineer provides technical expertise to the sales team and FL (front line) CSE, understands customer needs, and transforms these needs into optimal KONE solutions.
 
 
 CSE Engineer, Solution is part of the KONE early engagement team and ensures that KONE offerings and specifications are included in the customer&rsquo;s building specifications.
 
 
 Focusing on non-standard tendering cases, the CSE Engineer, Solution is accountable for the customer's overall solution, including integrations, solutions, services, and products. He/she takes responsibility for defining the specifications, costs, and lead times in cooperation with other front-line parties, Supply Line, and Area and Global support functions.
 
 
 CSE Engineer, Solution has a deep understanding of new KONE solutions (e.g., project management, and installation) across business lines and a holistic understanding of certain customer segments, such as retail, infrastructure, residential, office, or medical care.
 
 
 CSE Engineer, Solution takes into consideration all product and planning aspects when defining a solution e.g. corporate materials from the supply line, local materials from sourcing, costing of engineering, and installation.
 
 
 
 Responsibilities And Key Activities
 
 
 
 Collaboration with sales:
 
 
 <ul>
 <li>
 Responsible for finding optimal technical solutions to meet the customer&rsquo;s needs for non-standard
 </li>
 <li>
 Ensures clarity on the solution&rsquo;s scope, including KONE and possible third-party offerings
 </li>
 <li>
 Select the correct product platform on which to make the offering
 </li>
 <li>
 Proposes solutions from all KONE business lines; new services, escalators, elevators, doors, etc.
 
 
 </li>
 </ul>
 Solution planning &ndash; Costing:
 
 
 <ul>
 <li>
 Responsible for correct APF solution costs
 </li>
 <li>
 Involves CSE Engineer and system to understand the cost for integrations.
 </li>
 <li>
 Involves Supply Line, installation, and project management to understand the materials
 
 
 </li>
 </ul>
 Solution planning &ndash; Specs:
 
 
 <ul>
 <li>
 Coordinates specification creation
 </li>
 <li>
 Performs initial and revised non-standard energy calculations
 </li>
 <li>
 Performs traffic analyses
 </li>
 <li>
 Accountable for technical feasibility checking
 
 
 </li>
 </ul>
 Solution planning &ndash; Availability and lead times
 
 
 <ul>
 <li>
 Coordinates solution lead times from Supply Line and local sourcing
 
 
 </li>
 </ul>
 Solution planning &ndash; Installability
 
 
 <ul>
 <li>
 Ensures that the proposed solution can be installed
 </li>
 <li>
 Ensures that the cost and work effort impact of installation is part of the solution&rsquo;s costing, especially in non-standard installation method cases
 
 
 </li>
 </ul>
 Solution planning &ndash; Maintainability
 
 
 <ul>
 <li>
 Ensures that the proposed solution fulfills the customer&rsquo;s product lifecycle needs
 </li>
 <li>
 Identifies possible deviations from standard maintenance methods and ensures that a resolution is found
 
 
 </li>
 </ul>
 Solution planning &ndash; Compliance
 
 
 <ul>
 <li>
 Ensures that the proposed solution fulfills local codes, regulations and safety requirements
 </li>
 <li>
 Ensures alignment with environmental regulations
 </li>
 <li>
 Ensures that the planned solution complies with KONE engineering policy
 
 
 </li>
 </ul>
 Key tasks in the KONE Delivery process
 
 
 <ul>
 <li>
 Accountable for the creation of full shop L/O drawings or Installation layouts
 </li>
 <li>
 Accountable for corporate material order engineering
 </li>
 <li>
 Coordinates and analyses change requirements (variation orders and add works); ensures that holistic proposals for the new solution design are provided
 </li>
 <li>
 Coordinates the work of all involved CSE Engineers and Specialists
 </li>
 <li>
 Proposes change order (variations and add works) sales opportunities to Project Managers
 </li>
 <li>
 Accountable for understanding the variance between the design of the site versus the reality of the site
 </li>
 <li>
 Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors
 </li>
 <li>
 Performs technical submittal documentation
 </li>
 <li>
 Accountable for material sample ordering
 </li>
 <li>
 Handles SAP Milestone management accurately
 </li>
 <li>
 Identifies Request for information (RFI) whenever applicable
 </li>
 <li>
 Coordinates with Sourcing the approval related to third-party supplier ordering and samples
 </li>
 <li>
 May participate in customer meetings if technical solution-related topics are required to be discussed.
 
 
 </li>
 </ul>
 
 Are you the one?
 
 
 
 <ul>
 <li>
 Minimum Bachelor&rsquo;s degree in Engineering or another relevant field, or several years&rsquo; experience in elevator business field operations
 </li>
 <li>
 Minimum 5 years of relevant engineering experience in elevator business field operations
 </li>
 <li>
 Excellent skills in understanding and translating customer needs (requirements) into KONE technical specifications
 </li>
 <li>
 Understanding of new construction and building modernization processes in the industry and at KONE.
 
 
 </li>
 </ul>
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 
 
 www.kone.com/careers
 
 
 
</div>

Customer Solution Engineer - Major Projects

Dicetek LLC

<div>
 We are seeking an experienced Desktop Support Engineer to join our dynamic IT team. As a Desktop Support Engineer, you will be responsible for providing comprehensive technical support to our employees, ensuring our desktop systems, software applications, and network connectivity run smoothly and effectively. You will be the go-to person for diagnosing and resolving hardware and software issues, assisting with system upgrades, and providing user training when necessary. The ideal candidate will have a strong technical background, excellent communication skills, and a customer-oriented approach. Your goal will be to maintain the highest possible levels of user satisfaction and system functionality, contributing to the overall efficiency of our organization's operations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide first-line technical support to users with hardware and software issues.
 </li>
 <li>
 Diagnose and troubleshoot desktop and system problems in a timely manner.
 </li>
 <li>
 Install, configure, and upgrade desktops, laptops, and related hardware.
 </li>
 <li>
 Manage and maintain user accounts within Active Directory environments.
 </li>
 <li>
 Assist with the deployment and maintenance of software and updates.
 </li>
 <li>
 Coordinate with the IT team for network troubleshooting and server issues.
 </li>
 <li>
 Document support processes and maintain accurate support records and logs.
 </li>
 <li>
 Provide training and guidance to users on IT processes and procedures.
 </li>
 <li>
 Perform regular system backups and data recovery operations when necessary.
 </li>
 <li>
 Ensure compliance with company policies and IT security standards.
 </li>
 <li>
 Monitor system performance and make recommendations for improvements.
 </li>
 <li>
 Assist in the planning and execution of large-scale IT projects and upgrades.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science or related field is preferred.
 </li>
 <li>
 At least two years of experience in a desktop support role is required.
 </li>
 <li>
 Strong knowledge of Windows and Mac operating systems is essential.
 </li>
 <li>
 Proficiency with Active Directory and common network protocols is needed.
 </li>
 <li>
 Excellent verbal and written communication skills are necessary.
 </li>
 <li>
 Ability to troubleshoot and resolve technical issues efficiently is required.
 </li>
 <li>
 Familiarity with remote support tools and VPN technologies is advantageous.
 </li>
 </ul>
</div>

IT Support Engineer

Vemco Group MENA & Asia

<div>
 
 
 About the Role
 
 
 &nbsp;
 
 
 
 
 
 
 We are seeking a highly motivated
 
 IT Support Engineer
 
 to join our team. This role is pivotal in ensuring seamless customer support, system integration, and advanced technical guidance for our partners and clients. You will act as the first point of contact for B2B customer inquiries, manage support tickets, and work closely with development and product teams to deliver innovative solutions.&nbsp;
 
 
 
 
 
 This is an opportunity for a tech-savvy professional who thrives on solving problems, sharing knowledge, and staying ahead of emerging IT trends.&nbsp;
 
 
 
 
 
 
 Key Responsibilities
 
 
 &nbsp;
 
 
 
 
 
 <ul>
 <li>
 Act as the first point of contact for B2B customer support requests, handling and resolving tickets via HubSpot and other ticketing platforms.&nbsp;
 </li>
 <li>
 Provide timely, efficient troubleshooting and resolution for technical issues.&nbsp;
 </li>
 <li>
 Support a variety of hardware and software environments, ensuring smooth operation and integration.&nbsp;
 </li>
 <li>
 Lead testing, integration, and implementation of new sensor technologies, as well as POS/BI and ERP integrations.&nbsp;
 </li>
 <li>
 Ensure accurate sensor calibrations, system configurations, and integrations.&nbsp;
 </li>
 <li>
 Deliver advanced backend training and onboarding sessions for customers and partners to maximize use of our platform.&nbsp;
 </li>
 <li>
 Develop and maintain technical documentation, user guides, and knowledge base articles for both internal teams and external partners.&nbsp;
 </li>
 <li>
 Work closely with development and product teams to troubleshoot, test, and integrate new solutions, ensuring seamless deployments.&nbsp;
 </li>
 <li>
 Contribute ideas for continuous improvement, innovation, and process optimization.&nbsp;
 </li>
 <li>
 Stay up-to-date with the latest IT trends, tools, and best practices. Proactively learn and adopt emerging technologies to enhance service delivery.&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 &nbsp;
 
 
 
 
 
 <ul>
 <li>
 Minimum 5 years of experience&nbsp;
 </li>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field (or equivalent practical experience).&nbsp;
 </li>
 <li>
 Proven experience in IT support, system integration, or technical customer service.&nbsp;
 </li>
 <li>
 Strong knowledge of hardware, software, and networking fundamentals.&nbsp;
 </li>
 <li>
 Hands-on experience with ticketing systems (e.g., HubSpot, Zendesk, Jira).&nbsp;
 </li>
 <li>
 Experience with ERP, POS, BI systems, and sensor technologies is highly desirable.&nbsp;
 </li>
 <li>
 Excellent troubleshooting, problem-solving, and analytical skills.&nbsp;
 </li>
 <li>
 Strong communication skills with the ability to explain complex technical issues in simple terms.&nbsp;
 </li>
 <li>
 Proactive, self-motivated, and eager to learn new technologies.&nbsp;
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 What We Offer:
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Competitive salary and benefits package.&nbsp;
 
 </li>
 <li>
 
 Opportunity to work with cutting-edge technologies and innovative projects.&nbsp;
 
 </li>
 <li>
 
 A collaborative and supportive team environment.&nbsp;
 
 </li>
 <li>
 
 Professional development opportunities to grow your skills and career.&nbsp;
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 How to Apply:
 
 
 &nbsp;
 
 
 
 
 If you are a highly motivated IT professional with a passion for innovation and excellence, we&rsquo;d love to hear from you. Please apply with your CV and a cover letter with the subject line
 
 
 &ldquo;IT Support (Dubai) [Your Name].&rdquo;
 
 
 &nbsp;
 
 
</div>

LIBERTY SECURITY SYSTEM

&middot; Taking ownership of customer issues reported and seeing problems through to resolution.&middot; Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.&middot; Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsResponsibilities<ul><li>Research and identify solutions to software and hardware issues.</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Discuss with clients through a series of actions, either via phone, email, or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients.</li></ul>Requirements and skills<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role</li><li>Hands-on experience with Windows/Linux/Mac OS environments</li><li>Good understanding of computer systems, mobile devices, and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues.</li><li>Familiarity with remote desktop applications and help desk software.</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

IT Engineer

Trustbend Logistics

<div>At Trustbend Packers &amp; Movers, we understand that seamless IT operations are the backbone of efficiency in today&rsquo;s business world. We are currently looking for a skilled and proactive IT Support Engineer to join our team in Dubai, ensuring smooth functioning of our systems, networks, and technology infrastructure.

 Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, and networking issues.</li>
<li>Install, configure, and maintain computer systems and applications.</li>
<li>Monitor and troubleshoot system performance to ensure minimal downtime.</li>
<li>Manage user accounts, email configurations, and system access.</li>
<li>Perform routine system updates, patches, and backups.</li>
<li>Ensure network security by monitoring and addressing vulnerabilities.</li>
<li>Support staff with IT-related queries and provide timely resolutions.</li>
<li>Maintain IT inventory and documentation for systems and assets.</li>
<li>Coordinate with external vendors for IT equipment and services when required.</li>
</ul>
 Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li>
<li>Proven experience as an IT Support Engineer or in a similar technical role.</li>
<li>Strong knowledge of Windows/Linux operating systems and networking protocols.</li>
<li>Familiarity with troubleshooting hardware, printers, and office IT equipment.</li>
<li>Good understanding of cybersecurity practices and data protection.</li>
<li>Ability to prioritize tasks, manage time effectively, and work independently.</li>
<li>Excellent problem-solving and communication skills.</li>
</ul>
Becoming part of Trustbend Packers &amp; Movers in Dubai as an IT Support Engineer offers you the chance to play a vital role in maintaining the company&rsquo;s IT stability and efficiency. If you have the passion and skills to keep technology running smoothly, we would be glad to welcome you to our team.</div>

Trustbend Packers & Movers

<div>
 <ul>
 <li>
 Full Time
 </li>
 <li>
 Dubai
 </li>
 <li>
 Posted 5 days ago
 
 
 </li>
 </ul>
 At
 
 Trustbend Packers &amp; Movers
 
 , we understand that seamless IT operations are the backbone of efficiency in today&rsquo;s business world. We are currently looking for a skilled and proactive
 
 IT Support Engineer
 
 to join our team in
 
 Dubai
 
 , ensuring smooth functioning of our systems, networks, and technology infrastructure.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide technical support for hardware, software, and networking issues.
 </li>
 <li>
 Install, configure, and maintain computer systems and applications.
 </li>
 <li>
 Monitor and troubleshoot system performance to ensure minimal downtime.
 </li>
 <li>
 Manage user accounts, email configurations, and system access.
 </li>
 <li>
 Perform routine system updates, patches, and backups.
 </li>
 <li>
 Ensure network security by monitoring and addressing vulnerabilities.
 </li>
 <li>
 Support staff with IT-related queries and provide timely resolutions.
 </li>
 <li>
 Maintain IT inventory and documentation for systems and assets.
 </li>
 <li>
 Coordinate with external vendors for IT equipment and services when required.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.
 </li>
 <li>
 Proven experience as an IT Support Engineer or in a similar technical role.
 </li>
 <li>
 Strong knowledge of Windows/Linux operating systems and networking protocols.
 </li>
 <li>
 Familiarity with troubleshooting hardware, printers, and office IT equipment.
 </li>
 <li>
 Good understanding of cybersecurity practices and data protection.
 </li>
 <li>
 Ability to prioritize tasks, manage time effectively, and work independently.
 </li>
 <li>
 Excellent problem-solving and communication skills.
 
 
 </li>
 </ul>
 Becoming part of
 
 Trustbend Packers &amp; Movers in Dubai
 
 as an
 
 IT Support Engineer
 
 offers you the chance to play a vital role in maintaining the company&rsquo;s IT stability and efficiency. If you have the passion and skills to keep technology running smoothly, we would be glad to welcome you to our team.
 
 
 Full name
 
 
 Email address
 
 
 Message
 
 
 Upload CV
 
 
 Upload your CV/resume or any other relevant file. Max. file size: 512 MB.
</div>

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4421 customer support engineer jobs IN Dubai

User Support Engineer

Customer Solution Engineer - Major Projects

IT Support Engineer

IT Support Engineer

IT Engineer

IT Support Engineer

IT Support Engineer