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customer support executive

RoadCast Tech. Solutions Pvt. Ltd

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</div><div><div><h2 class="jobSectionHeader"><b>Customer Support Executive</b></h2>
<p>Exp. 1-3 years | Naraina Vihar, Delhi-110028</p>
</div><p></p><div><div><div><h3 class="jobSectionHeader"><b>Quick Overview</b></h3>
<div><p>Position: Customer Support Executive</p>
<p>Experience Required: 1-3 years</p>
<p>Location: Naraina Vihar, Delhi-110028</p>
</div></div><p>Click &quot;&quot; to view full job details and submit your application.</p>
</div></div><div><div><div><h4 class="jobSectionHeader"><b>About Roadcast</b></h4>
<div><p>Roadcast is a leading logistics automation platform empowering businesses with our AI-powered mobility management suite. We specialize in vehicle tracking, fleet management, delivery automation, and field force management solutions. With rapid growth and a strong customer base, we are expanding our sales team to drive deeper market penetration.</p></div>
</div><div><h4 class="jobSectionHeader"><b>The Role</b></h4>
<div><p>We are seeking a Customer Support Executive with excellent English communication skills to manage customer inquiries, resolve issues, and ensure satisfaction.</p></div>
</div><div><h4 class="jobSectionHeader"><b>What You'll Do</b></h4>
<div><ul><li>Handle customer calls, emails, and chats.</li><li>
Provide accurate product and service information.</li><li>
Resolve complaints efficiently.</li><li>
Document interactions and collaborate with teams.</li></ul></div>
</div><div><h4 class="jobSectionHeader"><b>What We're Looking For</b></h4>
<div><ul><li>1-2 years of customer service experience.</li><li>
Excellent English communication skills.</li><li>
Strong problem-solving and multitasking abilities.</li><li>
Basic computer knowledge; CRM experience is a plus.</li></ul></div>
</div><div><h4 class="jobSectionHeader"><b>You'll Thrive Here If You</b></h4>
<div><p>Competitive salary and incentives.</p><p>
Career growth opportunities.</p><p>
Inclusive and supportive work environment.</p></div>
</div><div><h4 class="jobSectionHeader"><b>Why Join Roadcast</b></h4></div></div></div></div></div><p></p>
<br><div><div><div><div><p>How it Works</p>
</div></div><div><h1 class="jobSectionHeader"><b>Recruitment Process</b><b> </b><b>Overview</b><b>
</b></h1><p>A clear and streamlined hiring process designed to
<br>
value your time and talent at every step.
</p></div><div><div><div><div><div>01</div>
</div><div></div><h3 class="jobSectionHeader"><b>Application Screening</b></h3>
<p>We review your application within 1&ndash;2 days to assess role alignment and move you forward quickly.
</p></div><div><div><div>02</div>
</div><div></div><h3 class="jobSectionHeader"><b>Initial Interview</b></h3>
<p>A short conversation within 1&ndash;3 days to understand your background, goals, and culture fit.
</p></div><div><div><div>03</div>
</div><div></div><h3 class="jobSectionHeader"><b>Technical Assessment</b></h3>
<p>You'll complete a task or assignment in 2&ndash;4 days to help us evaluate your skills and problem-solving.
</p></div><div><div><div>04</div>
</div><div></div><h3 class="jobSectionHeader"><b>Final Interview</b></h3>
<p>Meet with our leadership and get a final decision within 2&ndash;3 days&mdash;no long waits, we promise.</p></div></div></div></div></div>

Customer Support Executive

Ecommify Media

<p><b>Job Title:</b> Customer Support Executive</p><p><b>Brand:</b> Homeessentials</p><p><b>Location:</b> City Center</p><p><b>Job Overview:</b></p><p>We are looking for a <b>Customer Support Executive</b> to join our team at <b>Homeessentials</b>. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring an excellent customer experience across all communication channels.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle customer inquiries via phone, email, and chat in a professional manner.</li><li>Resolve product or service issues by clarifying complaints and determining the best solution.</li><li>Maintain records of customer interactions and feedback.</li><li>Follow up with customers to ensure their issues are fully resolved.</li><li>Coordinate with internal teams (logistics, operations, and sales) to address customer concerns.</li><li>Provide accurate information about products, orders, and deliveries.</li><li>Strive to achieve high levels of customer satisfaction and retention.</li></ul><p><b>Required Skills:</b></p><ul><li>Strong communication and problem-solving skills.</li><li>Basic knowledge of CRM systems and Excel.</li><li>Ability to handle pressure and multitask.</li><li>Positive attitude and team-oriented mindset.</li><li>Fluency in Hindi and English (additional regional languages are a plus).</li></ul><p><b>Qualifications:</b></p><ul><li>Minimum 12th pass / Graduate in any discipline.</li><li>0&ndash;2 years of experience in customer service (E-commerce or retail background preferred).</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;12,086.00 - &#8377;15,000.00 per month</p><p>Work Location: In person</p>

Metaspace Technologies Pvt. Ltd.

<p>Job Description &ndash; Customer Support Executive</p><p>Company: LuxLace Luxury Pvt. Ltd.</p><p>Location: Sector 4, Noida</p><p>Nearest Metro Station: Sector 16</p><p>About the Role:</p><p>LuxLace Luxury Pvt. Ltd. is looking for a dynamic and customer-oriented Customer Support Executive to provide exceptional service to our clients. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to handle customer queries across multiple platforms.</p><p>Key Responsibilities:</p><p>Handle inbound and outbound customer calls, emails, and chats.</p><p>Resolve customer queries related to orders, products, payments, and returns.</p><p>Maintain accurate records of customer interactions and feedback.</p><p>Coordinate with internal teams (Sales, Logistics, Operations) to ensure timely resolution.</p><p>Provide product information and guide customers throughout the buying process.</p><p>Follow company guidelines and ensure high-quality customer experience.</p><p>Handle escalations professionally and maintain customer satisfaction.</p><p>Requirements:</p><p>Minimum 6 months to 2 years of experience in customer support (E-commerce experience preferred).</p><p>Excellent verbal and written communication skills.</p><p>Ability to multitask and work in a fast-paced environment.</p><p>Basic computer knowledge (MS Office, CRM tools).</p><p>Problem-solving attitude and patience while handling queries.</p><p>Immediate joiners preferred.</p><p>Work Details:</p><p>Job Type: Full-time</p><p>Location: Sector 4, Noida</p><p>Nearest Metro: Sector 16</p><p>Working Days: 6 Days (Mon&ndash;Sat)</p><p>Shift: 10 am to 7 pm</p><p>Why Join Us:</p><p>Friendly and growth-oriented work environment</p><p>Opportunity to work with a premium luxury brand</p><p>Career growth and learning opportunities</p><p>Job Type: Full-time</p><p>Pay: &#8377;18,000.00 - &#8377;25,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Paid sick time</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Customer support executive

Rustorange

<p><b>Job Profile - </b>Customer Support Executive</p><p><b>Education Requirement</b> :- Graduate in any discipline</p><p><b>Experience Requirement :</b>- Minimum 2 years in E-commerce Customer Support</p><p><b>Location</b> :- Work From Home (India)</p><p><b>Job Type</b> :- Full-time</p><p><b>Compensation Range :</b>- &#8377;3 - 4 LPA (Based on Experience)</p><p><b>Role Overview</b></p><p>We are looking for a proactive and customer-first <b>Customer Support Executive</b> to manage end-to-end customer queries across channels. The ideal candidate has prior experience handling e-commerce support, is confident in spoken English, and can resolve issues with empathy, clarity, and speed.</p><p>You will act as the voice of Rustorange&mdash;ensuring every customer interaction feels smooth, helpful, and warm.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle customer queries across <b>calls, WhatsApp, Instagram DMs, email, and chat.</b></li><li>Provide accurate information on <b>orders, deliveries, sizing, availability, return/exchange policies, and offers.</b></li><li>Track and resolve concerns related to <b>delayed shipments, cancellations, refunds, product issues, and exchange requests.</b></li><li>Coordinate with internal teams (warehouse, logistics, production, catalog, and design) for quick resolutions.</li><li>Maintain clear customer records and update status in shared trackers/CRM.</li><li>Ensure high customer satisfaction with polite, timely, and solution-oriented communication.</li><li>Escalate recurring issues or critical cases to the manager with proper documentation.</li><li>Support peak sale periods and festive season query load smoothly.</li></ul><p><b>Skills &amp; Competencies:</b></p><ul><li><b>Minimum 2 years experience in e-commerce customer support</b> (D2C brand experience preferred).</li><li><b>Excellent spoken English</b> and clear communication skills (Hindi is a plus).</li><li>Strong customer handling and problem-solving attitude.</li><li>Comfortable managing multiple conversations across channels simultaneously.</li><li>Familiarity with e-commerce workflows: <b>order tracking, RTO, COD issues, exchange/refund cycles, courier coordination</b>.</li><li>Basic proficiency in <b>Google Sheets / Excel</b> and shared documentation tools.</li><li>Calm under pressure and able to handle escalations professionally.</li><li>High ownership, empathy, and ability to represent the brand tone.</li></ul><p><b>Preferred Candidate Profile </b></p><ul><li>Prior experience with <b>e-commerce</b> brands.</li><li>Has worked on <b>WhatsApp/Instagram</b> support and understands social commerce etiquette.</li><li>Customer-friendly personality with patience and a positive approach.</li><li>Comfortable working independently in a remote setup.</li></ul><p><b>About Rustorange</b></p><p>Rustorange is a fast-growing contemporary modern Indian wear design studio. It is known for its trend setting designs and leads the industry in developing new</p><p>Company Website -</p><p>Linkedin -</p><p>Instagram -</p><p>Facebook -</p><p><b>Why Join Us</b></p><p>As a creatively-led brand, we&rsquo;re not just creating clothes &mdash; we&rsquo;re nurturing a space where creativity blooms, stories are told through design, and every piece holds a heartbeat.</p><p>We&rsquo;re on a mission to build a community where creative minds lift each other, grow fearlessly, and turn dreams into something you can wear and live every day.</p><p>Come, be a part of something beautiful. Let&rsquo;s build a world where fashion feels like home.</p><p>How to Apply</p><p>Send your resume and portfolio link to <b>shally.sunekha@rustorange.com</b> with the subject line &ldquo;Customer Support Executive&rdquo;.</p><p>Job Type: Full-time</p><p>Pay: &#8377;300,000.00 - &#8377;400,000.00 per year</p><p>Work Location: Remote</p>

The Stack

<div>
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  Customer Support Executive
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  Location: Goa (Full-time, In-office)
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  Company: The Stack
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 <p>
  <br/>
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 <p>
  About The Stack
 </p>
 <p>
  The Stack is a venture backed efficacy-driven wellness brand built on clinical science, transparency, and global quality standards. We serve a discerning customer base that values credibility, clarity, and premium execution. As we scale, we are looking for Customer Support Executives who will deliver an exceptional service experience across digital communication channels.
 </p>
 <p>
  <br/>
 </p>
 Role Overview
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  <br/>
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  You will be the primary point of contact for customers across email, WhatsApp, and phone. This role requires strong written and verbal communication, patience, empathy, and a structured problem-solving approach. You will manage product information queries, shipping and order status requests, and work closely with our logistics and warehousing partners to ensure timely resolutions.
 </p>
 <p>
  <br/>
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 Key Responsibilities
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  <li>
   Respond to customer inquiries across email, WhatsApp, and phone with clarity, professionalism, and empathy.
  </li>
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   Provide accurate product information and support customers in understanding usage, benefits, and related queries.
  </li>
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   Manage order status communication end-to-end including dispatch, tracking, delivery issues, and returns/exchanges.
  </li>
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   Coordinate with our third-party warehouse and logistics teams to resolve escalations, delivery delays, or fulfillment errors.
  </li>
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   Create customer tickets, track progress, and follow up until successful closure.
  </li>
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   Build and maintain customer experience SOPs and response templates to enhance consistency and efficiency.
  </li>
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   Maintain customer records and support documentation.
  </li>
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   Identify recurring issues, customer feedback themes, and improvement opportunities for the operations and product teams.
  </li>
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   Represent The Stack&rsquo;s values of evidence-based clarity, transparency, and customer trust in all interactions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 Requirements
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  <li>
   1-4 years of experience in customer support or service roles (D2C, FMCG, e-commerce, or logistics preferred).
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   Strong written and verbal communication skills.
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   Comfortable handling customer calls and resolving issues independently.
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   Ability to work with urgency and manage multiple conversations simultaneously.
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   Experience coordinating with logistics/3PL partners is a plus.
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   Basic Excel or Google Sheets skills.
  </li>
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   A calm, solution-focused and empathetic approach to customers.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 What We Offer
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  <br/>
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   Opportunity to be the voice of a premium science-backed consumer brand.
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   Direct impact on customer experience and brand loyalty.
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   Growth path toward senior support, community, or operations roles.
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   Supportive and transparent work environment.
  </li>
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  <br/>
 </p>
 Work Setup
 <p>
  <br/>
 </p>
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  <li>
   Full-time in-office role based in Goa.
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   Monday to Friday (with flexibility based on customer needs).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 How to Apply
 <p>
  <br/>
 </p>
 <p>
  Send your CV to support@thestack.club with the subject Customer Support Executive &ndash; Goa and a short note on why you&rsquo;d like to join The Stack.
 </p>
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</div>


Entitle Elegance Pvt. Ltd.

<p><b>About the Role:</b><br/>We are looking for a proactive, empathetic, and detail-oriented <b>Customer Support Executive</b> to manage customer queries and complaints across social media, email, calls, and WhatsApp. The ideal candidate should have strong written and verbal communication skills with a problem-solving mindset and the ability to handle customers politely and professionally.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer queries on <b>Instagram, Facebook, and other platforms</b> in a timely, brand-aligned tone.</li><li>Handle <b>customer emails</b> related to order status, returns, complaints, exchanges, and general inquiries.</li><li>Manage <b>customer support over calls and WhatsApp</b>, ensuring quick responses, proper call etiquette, and clear communication.</li><li>Coordinate with <b>warehouse, logistics, and internal teams</b> to resolve issues and ensure complete closure of customer concerns.</li><li>Maintain a <b>daily tracker</b> of complaints, resolutions, TAT, and escalations.</li><li>Identify and report <b>recurring customer concerns</b> to improve overall service quality and internal processes.</li><li>Ensure high customer satisfaction and maintain professionalism in every interaction.</li></ul><p><b>Requirements:</b></p><ul><li>Excellent <b>written and verbal communication</b> skills with strong customer empathy.</li><li>Basic understanding of <b>e-commerce operations</b> (orders, returns, exchanges, delivery timelines, etc.).</li><li>Prior experience in handling <b>social media DMs, emails, calls, or WhatsApp-based support</b> is a strong plus.</li><li>Ability to <b>multitask</b>, stay organized, and remain calm in high-pressure or high-volume situations.</li><li>Familiarity with <b>Gmail, Meta Business Suite, Shopify</b>, and basic CRM tools is preferred.</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;15,000.00 - &#8377;22,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>Higher Secondary(12th Pass) (Preferred)</li></ul><p>Experience:</p><ul><li>total work: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Hindi (Preferred)</li><li>English (Required)</li></ul><p>Work Location: In person</p>

Primeiro Innovative Solutions Pvt Ltd

<p><b>Job Title: Customer Support Executive</b></p><p><b>Location:</b> Kacheripady, Ernakulam, Kerala</p><p><b>Employment Type:</b> Full-Time / Consultant (Based on Experience)</p><p><b>Industry:</b> Customer Service / Telecom / BPO</p><p><b>Experience Required:</b> 1 &ndash; 3 Years (Customer Support / BPO Experience Mandatory)</p><p><b>Salary Range:</b> &#8377;15,000 &ndash; &#8377;21,000 (In-hand, based on experience)</p><p><b>Shift:</b> Rotational (9 hours including 1-hour break)</p><p><b>Working Days:</b> 6 days/week, 1 weekly off (rotational)</p><p><b>Gender Preference:</b> Male candidates</p><p><b>Role Overview:</b></p><p>We are seeking dedicated and proactive <b>Customer Support Executives</b> with 1&ndash;3 years of customer service experience to join our team. The ideal candidate will handle customer interactions efficiently, resolve queries promptly, and ensure a superior customer experience.</p><p><b>Key Responsibilities:</b></p><p>&middot; Handle inbound and outbound customer calls professionally.</p><p>&middot; Identify customer concerns and provide accurate, timely support.</p><p>&middot; Gain deep knowledge of products and services to communicate effectively.</p><p>&middot; Coordinate with internal departments for quick issue resolution.</p><p>&middot; Log all interactions accurately in CRM systems.</p><p>&middot; Collect customer feedback and identify upselling opportunities.</p><p>&middot; Meet daily and monthly sales or service targets.</p><p>&middot; Be flexible to work in rotational shifts, including night shifts.</p><p><b>Required Skills &amp; Qualifications:</b></p><p>&middot; Minimum Qualification: <b>12th Pass / Graduate.</b></p><p>&middot; <b>Excellent communication skills in English and Hindi</b> (additional language proficiency is an advantage).</p><p>&middot; 1&ndash;3 years of experience in <b>Customer Support, BPO, or Call Center operations.</b></p><p>&middot; Strong interpersonal, problem-solving, and multitasking abilities.</p><p>&middot; Customer-oriented mindset with a focus on quality service delivery.</p><p><b>What We Offer:</b></p><p>&middot; Competitive salary (&#8377;15,000 &ndash; &#8377;21,000) based on experience.</p><p>&middot; Performance-based incentives.</p><p>&middot; Opportunity for career growth and skill enhancement.</p><p>&middot; Supportive and collaborative work culture.</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;15,000.00 - &#8377;20,000.00 per month</p><p>Application Question(s):</p><ul><li>How many years of experience do you have in customer support, BPO, or call center operations?</li><li>Are you comfortable working in rotational shifts, including night shifts (male candidates preferred due to shift rotation)?</li><li>Are you proficient in both English and Hindi while communicating with customers?</li></ul><p>Work Location: In person</p>

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