customer service representative Jobs in Karachi

customer service representative

marketing manager

assistant manager credit control Jobs in Karachi

assistant manager credit control

assistant manager, account management Jobs in Karachi

assistant manager, account management

customer care specialist

customer support manager

qualitycare

We are looking for an International Customer Service Representative for our valued client.Job location: F. B. Area KarachiResponsibilities: Handling customer queries via call and email, providing solutions, and maintaining swift responses.Requirements: Intermediate education, excellent written and verbal EnglishExcellent Communication skillsCompensation: PKR 40,000-70,000per monthTimings: Night shifts.Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Manager

Tenfolds Media

Job Title: Customer Support &amp; Order Processing ExecutiveLocation: [Karachi / Onsite]Job Type: Full-timeWe are looking for a dedicated individual to manage customer support and order processing for our e-commerce business. You will be responsible for handling customer queries and ensuring smooth dispatch of orders.Key Responsibilities: Respond to customer inquiries via phone, email, and chat.Resolve customer complaints in a professional and timely manner.Process incoming orders and coordinate with the dispatch/logistics team.Track shipments and update customers regarding their orders.Maintain accurate records of orders, returns, and customer interactions.Assist in improving the overall customer experience.Requirements: Previous experience in customer service or e-commerce support is preferred.Strong communication skills (English &amp; [local language, if needed]).Ability to multitask and manage time effectively.Basic computer skills (MS Office, Excel, and order management systems).Problem-solving attitude with attention to detail.What We Offer: Competitive salaryGrowth opportunities within the companySupportive and collaborative team environmentInterested candidates can share their resume at: hr@tenfoldsmedia.comJob Type: Full-timeWork Location: In person

Customer Support & Order Processing Executive

Job Title: Customer Care Officer Location: Naya Nazimabad, Manghopir, Karachi Experience Required: Minimum 2 Years Qualification: Bachelor&rsquo;s / Graduation Degree Employment Type: Full-timeJob Description: We are looking for a dedicated and customer-oriented Customer Care Officer to join our team. The ideal candidate will play a key role in building positive relationships with customers by providing timely, empathetic, and effective support across various channels.Key Responsibilities:<ul><li>Assist customers with inquiries, complaints, and service-related questions.</li><li>Deliver accurate information about products and services.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Respond promptly to customer inquiries via phone, email, or in person.</li><li>Effectively acknowledge and resolve customer complaints in a timely manner.</li><li>Record and manage customer interactions, transactions, comments, and complaints.</li><li>Collaborate and communicate with internal departments to ensure customer needs are met.</li><li>Provide actionable feedback on the customer service process for improvement.</li><li>Ensure overall customer satisfaction and build lasting relationships.</li></ul>Required Skills and Abilities:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to multitask and remain calm under pressure.</li><li>Proficient in using customer service software and basic computer applications.</li><li>Strong organizational skills and attention to detail.</li><li>Team player with a proactive approach to customer care.</li></ul>Why Join Us?<ul><li>Friendly and supportive work environment</li><li>Growth and development opportunities</li><li>Be part of a reputable organization located in a growing community</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Officer-Male

Bari Textile MIlls Pvt Limited

Qualifications and Skills<ul><li>Experience: Minimum 2+ years in a customer service management or supervisory role, preferably in retail or e-commerce, with experience managing remote teams.</li><li>Industry Knowledge: Familiarity with garment retail, particularly knitted apparel (hoodies, t-shirts, sweatshirts, pajamas), including product specifications and customer expectations.</li><li>Leadership: Proven ability to lead, motivate, and manage a team of CSRs in a remote, fast-paced environment.</li><li>Communication: Exceptional verbal and written English communication skills, with the ability to train CSRs to meet North American customer standards.</li><li>Technical Skills: Proficiency in CRM systems, e-commerce platforms (e.g., Shopify), and Microsoft Office Suite.</li><li>Cultural Adaptability: Understanding of USA and Canada customer service expectations, including professional tone, cultural sensitivity, and responsiveness.</li><li>Problem-Solving: Strong analytical and problem-solving skills to handle complex customer issues and improve team performance.</li><li>Education: Bachelor&rsquo;s degree in business, communications, or a related field preferred; a high school diploma or equivalent required.</li><li>Availability: Willingness to work flexible hours to accommodate USA/Canada time zones (e.g., evening shifts in Pakistan to align with North American business hours).</li></ul>Work Environment<ul><li>Remote Role: Based in Pakistan, managing a remote team of CSRs, with regular virtual communication with USA/Canada teams.</li><li>Tools Provided: Access to CRM software, communication platforms (e.g., Slack, Zoom), and training resources.</li><li>Schedule:</li><li>( 7 PM&ndash;2 AM PKT).</li></ul>Key Responsibilities<ul><li>Team Leadership: Supervise, train, and mentor a team of Pakistan-based CSRs to deliver high-quality customer service to USA and Canada customers, ensuring adherence to brand standards.</li><li>Customer Interaction Management: Oversee handling of customer inquiries, complaints, and order issues (e.g., sizing, returns, shipping) for knitted apparel, ensuring timely and effective resolutions.</li><li>Process Optimization: Develop and implement customer service policies, procedures, and KPIs tailored to the garment retail industry, focusing on customer satisfaction and retention.</li><li>Escalation Handling: Address escalated customer issues, particularly those involving product quality, delivery delays, or complex returns, maintaining a professional and customer-centric approach.</li><li>Cross-Cultural Communication: Train CSRs to understand and adapt to USA and Canada customer expectations, including cultural nuances, language proficiency, and time zone alignment (e.g., EST, PST).</li><li>Performance Monitoring: Track and analyze team performance metrics (e.g., response time, resolution rate, customer satisfaction scores) and provide regular reports to senior management.</li><li>Technology Utilization: Manage and optimize the use of CRM software, and e-commerce tools to streamline customer interactions and improve efficiency.</li><li>Training and Development: Recruit, onboard, and train new CSRs, fostering a culture of excellence, accountability, and product knowledge specific to knitted apparel (e.g., fabric care, sizing charts).</li><li>Collaboration: Work with USA/Canada-based marketing, sales, and logistics teams to align customer service with business goals, ensuring seamless order fulfillment and customer experiences.</li><li>Compliance and Reporting: Ensure compliance with company policies, data protection regulations (e.g., GDPR for Canada, CCPA for USA), and maintain accurate records of customer interactions.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In personApplication Deadline: 05/09/2025 Expected Start Date: 05/09/2025

Customer Service Manager

Mashreq

<div>
 
 Job Purpose
 
 
 
 
 <ul>
 <li>
 Understand client expectations &amp; deliver finest service delivery.
 </li>
 <li>
 Ensure end-to-end solution to the satisfaction of Corporate client.
 </li>
 <li>
 Engages RM, Product Sales, Operations Partners and other key internal stakeholders to solve client&rsquo;s day to day account &amp; transactional related issue and queries with teh agreed SLA while maintaining highest quality standards
 </li>
 <li>
 Daily interaction and activity coordination with all units of the Bank that contributes direct or indirectly to the business objectives and goals.
 </li>
 <li>
 Coordinate with operations to define resolution / process changes / workflows to improve service levels and document the same.
 </li>
 </ul>
 
 
 
 
 Key result Areas
 
 
 
 
 
 Ensuring SLAs are met and Highest quality standards are ensured
 
 
 Client satisfaction
 
 
 Close Rapport with Business &amp; relevant stakeholders
 
 
 Team player
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 Complete understanding of back office processes vital to structure a seamless solution and appropriate customer service.
 </li>
 <li>
 Ability to analyze root of problems and ability to track problem resolution
 </li>
 <li>
 University graduate preferable with prior experience of min 5 years in Cash , Payments and operations is a must
 </li>
 <li>
 Additional 3 years of experience in Corporate Customer service / client facing role
 </li>
 <li>
 Exceptional communication skills with complete command over spoken and written English. Arabic advantageous
 </li>
 <li>
 CRM knowledge
 </li>
 </ul>
 
 
</div>

Customer Service Manager (Mashreq Global Network Pakistan)

Optimum Advisory

Job Objective:Drive sales and business development of generator solutions across corporate, commercial, and industrial segments, while supporting the Sales Manager in meeting revenue goals and expanding market presence.Job title: AM Sales (Generator Division) - Solar SectorQualification: Bachelor or MasterExperience: At least 2&ndash;3 years of experience in sales/business development of generator solutions or related power products (C&amp;I focus).Location: Korangi, KarachiKey Responsibilities: &middot; Identify and pursue new business opportunities through networking, referrals, corporate visits, and industry events.&middot; Achieve and exceed assigned sales targets for generator solutions in C&amp;I markets.&middot; Assist the Sales Manager in developing and executing sales strategies tailored to industrial and commercial clients.&middot; Support in mentoring and guiding the sales team to improve product knowledge and selling capabilities.&middot; Build and maintain long-term relationships with clients, contractors, consultants, and stakeholders.&middot; Prepare proposals, quotations, and sales presentations aligned with customer requirements and project specifications.&middot; Monitor competitor activity, market trends, and customer insights to support strategic planning.&middot; Collaborate with the after-sales/service division to ensure seamless customer support and satisfaction.&middot; Stay updated with generator technologies, load requirements, and compliance standards to effectively communicate technical benefits to clients.Knowledge, Skills &amp; Abilities&middot; Strong Sales Acumen and Negotiation Skills&middot; Market Knowledge of Generator/Power Solutions (C&amp;I Focus)&middot; Proposal Development and Client Presentation Skills&middot; Problem-Solving &amp; Analytical Skills&middot; Customer Relationship Management&middot; Adaptability and Team CollaborationJob Type: Full-timePay: Rs150,000.00 - Rs250,000.00 per monthWork Location: On the road

Assistant Sales Manager (Generator Division)

Synergy Solutions

Objective:Drive sales and business development of generator solutions across corporate, commercial, and industrial segments, while supporting the Sales Manager in meeting revenue goals and expanding market presence.Job Duties/Tasks/Responsibilities<ul><li>Identify and pursue new business opportunities through networking, referrals, corporate visits, and industry events.</li><li>Achieve and exceed assigned sales targets for generator solutions in C&amp;I markets.</li><li>Assist the Sales Manager in developing and executing sales strategies tailored to industrial and commercial clients.</li><li>Support in mentoring and guiding the sales team to improve product knowledge and selling capabilities.</li><li>Build and maintain long-term relationships with clients, contractors, consultants, and stakeholders.</li><li>Prepare proposals, quotations, and sales presentations aligned with customer requirements and project specifications.</li><li>Monitor competitor activity, market trends, and customer insights to support strategic planning.</li><li>Collaborate with the after-sales/service division to ensure seamless customer support and satisfaction.</li><li>Stay updated with generator technologies, load requirements, and compliance standards to effectively communicate technical benefits to clients.</li></ul>Knowledge, Skills &amp; Abilities<ul><li>Strong Sales Acumen and Negotiation Skills</li><li>Market Knowledge of Generator/Power Solutions (C&amp;I Focus)</li><li>Proposal Development and Client Presentation Skills</li><li>Problem-Solving &amp; Analytical Skills</li><li>Customer Relationship Management</li><li>Adaptability and Team Collaboration</li></ul>Education<ul><li>Minimum 16 years of Education (Engineering / Business background preferred)</li></ul>Experience<ul><li>At least 2&ndash;3 years of experience in sales+ business development of generator solutions or related power products (C&amp;I focus).</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs250,000.00 per monthWork Location: In person

Explore 1345+ Customer support manager in Karachi this September. Find roles across top companies and apply now to boost your career.

1345 customer support manager jobs IN Karachi

Customer Support Manager

Customer Support & Order Processing Executive

Customer Support Officer-Male

Customer Service Manager

Customer Service Manager (Mashreq Global Network Pakistan)

Assistant Sales Manager (Generator Division)

Assistant Sales Manager (Generator Division)