customer sales assistant

customer service assistant Jobs in London

customer service assistant

project support officer, sc cleared Jobs in London

project support officer, sc cleared

revenues and benefits customer service officer Jobs in London

revenues and benefits customer service officer

sales support executive

customer support officer

SALESAMP LIMITED

ClientOur client is a rapidly growing Series A funded Green-Tech SaaS business. With offices spanning mainland Europe and the UK they're currently in hyper-growth mode and disrupting the logistics space. This business offers an unparalleled software solutions built around sustainability and efficiency savings.EnvironmentCulture is everything here. As they're planning to double in size over the next 12 months having opened new markets (including France, Netherlands and the US) it's vital they hire future leaders they can build teams around. As a result their looking for individuals who share their passion for sustainability! With an embedded and deep rooted culture, stemming from their CEO, they're looking for creative thinkers, who can adapt to the ever-changing life that is start up and want to join them on their mission!RoleOur client is seeking a Customer Support Officer to join their London-based team. The successful candidate will act as the first point of contact for customers, ensuring they receive professional and effective assistance through a modern cloud-based software platform. The role combines hands-on customer interaction, problem-solving, and collaboration with internal teams to enhance the overall user experience.Key responsibilities include:<ul><li>Responding to customer queries through chat and other communication channels, providing clear and efficient support.</li><li>Using tools such as Intercom to manage conversations, track issues, and maintain a positive customer journey.</li><li>Translating technical or complex information into simple, customer-friendly explanations.</li><li>Investigating reported issues, identifying root causes, and liaising with engineering or onboarding teams to resolve them.</li><li>Acting as a customer advocate by relaying insights and feedback to improve products and internal processes.</li><li>Building deep product knowledge to become a trusted expert for end users.</li><li>Recognising recurring issues or trends and contributing to long-term service improvements.</li><li>Assisting the onboarding team with data management, including uploading client details, rate structures, and fleet information.</li></ul>Experience Required<ul><li>Proven experience in SaaS - customer service, support, or a similar role.</li><li>Strong written and verbal communication skills in English; additional European languages are an advantage.</li><li>Familiarity with Intercom or similar customer support software is highly desirable.</li><li>Strong organisational and multitasking skills, with the ability to handle multiple queries efficiently.</li><li>A proactive approach to learning and understanding new systems and digital tools.</li><li>Comfortable working in a fast-paced, evolving environment within a growing business.</li><li>Tech-savvy and confident using web-based platforms or SaaS products.</li></ul>Benefits<ul><li>Competitive salary and benefits package.</li><li>Clear opportunities for professional development and career progression within a scaling international company.</li><li>Hybrid work model offering a mix of office and remote flexibility (2-3 days per week in the London office).</li><li>A supportive, collaborative culture that values curiosity, initiative, and continuous learning.</li><li>Regular team events and company activities designed to foster engagement and connection</li><li>Enhanced parental leave</li><li>10% company match pension </li><li>Regular socials</li><li>Stock options </li></ul>

Customer Support Officer

The Hyde Group

Insurance & Claims Officer12 month FTCIslington£59,000Hyde is looking for an Insurance & Claims Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.As an Insurance & Claims Officer at Hyde, you'll play a key role in managing insurance risks, handling claims, and overseeing legal disrepair actions. You'll ensure Hyde's insurance obligations are met efficiently and that we continue to provide a high-quality, customer-focused service to our residents.Key Duties<ul><li>Manage the procurement and renewal of insurance services in line with contract requirements.</li><li>Oversee insurance claims, liaising with insurers, loss adjusters, and contractors to ensure timely resolution.</li><li>Monitor the performance of insurance providers and brokers to maintain service excellence.</li><li>Lead and coordinate the management of legal disrepair claims, liaising with legal representatives and contractors to ensure compliance with Civil Procedure Rules.</li><li>Support the Head of Asset Management in contract management duties, performance monitoring, and budget management for insurance and disrepair activities.</li></ul>Why Join Hyde?Hyde is part of the Hyde Group - one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.As an Insurance & Claims Officer, we're seeking someone who can bring:<ul><li>Proven experience in insurance management, claims handling, and/or property risk management.</li><li>Strong communication and collaboration skills to engage with internal and external stakeholders.</li><li>A proactive mindset and passion for delivering customer-focused solutions.</li><li>The ability to analyse data, manage complex claims, and oversee contractor performance.</li></ul>The Benefits of Joining Hyde<ul><li>Excellent pension scheme</li><li>Generous holiday allowance</li><li>Life assurance</li><li>Award-winning flexible benefits platform</li><li>Support for learning and career development</li><li>Hybrid working options available</li></ul>Diversity, Inclusion & AccessibilityEquity, diversity, and inclusion are at the heart of who we are at Hyde. We're committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn't a one-off initiative - it's embedded in our culture and central to how we work every day.As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond.We reserve the right to close this advert early if a suitable candidate is identified.

Insurance and Claims Officer FTC

Adecco

Job Title: Revenues and Benefits Customer Service OfficerLocation: Local authority based in EalingHourly rate: 20.96 PAYE/ 27.77 UmbrellaContract Length: 3-month contract (possibility of extension)Working Pattern: Full Time (35 hours a week)Working Arrangements: Hybrid- Tuesday & Wednesdays in the officeASAP Start Job Purpose:To provide a comprehensive and in-depth telephone service for council tax and housing benefit/ council tax support enquiries. To ensure that all contacts receive a good customer experience, in a professional, timely and courteous manner always. Job Duties:<ul><li>To acquire and retain a thorough understanding of Council Tax and Housing Benefit/ Council Tax Support legislation to efficiently manage enquiries.</li><li>To be able to clearly explain and process accounts at all stages of the council tax recovery process from reminder to committal stage.</li><li>To keep up to date with new Housing benefit/ council tax support and Council Tax policies and procedures, regulations and changes to welfare benefits, tax and pension credits.</li><li>Promote and support residents registering for Myaccount and to carry out the functions associated with the portal e.g password resets, reactivation/deactivation, resolve failed registrations and linking of accounts.</li><li>To negotiate payment arrangements for council tax liabilities following confirmation of the balance outstanding having regard to any benefit entitlement.</li><li>To liaise as necessary with officers within both the council tax and benefit service back offices, other internal departments and external agencies.</li><li>To raise inspection requests or refer cases to the valuation/ database team in respect of any properties that may have a property exemption issue or may be subject to a change in the valuation list.</li></ul> Person Specification: The ideal candidate must have:<ul><li>An understanding and experience of working within a council tax and housing benefits environment</li><li>Excellent customer service and telephone skills</li><li>A good knowledge of council tax and/or housing benefit and council tax support legislation.</li><li>Ability to demonstrate excellent customer care skills by seeking to understand the needs of customers and building rapport.</li></ul> Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Revenues and Benefits Customer Service Officer

Southern Housing

The role We are currently seeking an experiencedMajor Works Consultation Officer (Section 20 Consultation Officer) to join our Section 20 Consultation team. As a Section 20 Consultation Officer you will report to the Section 20 Consultation Manager. You will be responsible for delivering a high-quality service to service charge payers and other stakeholders click apply for full job details

Major Works Consultation Officer

Smart Teachers

Smart Teachers are pleased to be working with this popular Secondary school located in the borough of Westminster. The school are looking for a School Data and MIS officer to start asapAbout the role As School Data and MIS Officer, you will play a key role in maintaining and developing the school s data systems, ensuring accurate and meaningful information supports strategic decision-making across the School. You will coordinate the schools MIS, oversee statutory data returns, and provide high-quality analysis to inform teaching, learning and operational planning.Working closely with the Senior Leadership Team, teaching staff, support colleagues and external agencies, you will ensure that the schools data systems are robust, efficient, and aligned with the schools commitment to educational excellence. The school are seeking someone with technical expertise and excellent interpersonal skills, who can confidently manage systems and support colleagues in making the best use of dataAbout the school The school is one of the most popular school located in the borough and is considered a popular place to work with staff. The school is well served by local transport links.Requirements To be considered for the role of School Data and MIS officer - Secondary school in the Borough of Westminster - Asap you will:<ul> <li>Maintaining the school s MIS (e.g. Arbor), ensuring accuracy, functionality and compliance</li><li>Producing and analysing student performance, attendance, and behaviour data</li><li>Supporting target setting, assessment tracking, and internal reporting cycles</li><li>Coordinating statutory returns including School Census and DfE data submissions</li><li>Providing training and support to staff on MIS systems and data usage</li><li>Assisting with curriculum data, timetabling support, and student enrolments</li><li>Ensuring data protection compliance and promoting best practices in data management.</li></ul> Salary is dependent on experience, training or qualifications. The minimum experience, training or qualifications required for this position are:<ul> <li>Salary will depend on experience</li></ul> Smart Teachers is committed to safeguarding children, young people and vulnerable adults. We take our responsibilities extremely seriously. All staff we register will undertake thorough interviewing and referencing checks and hold, or be prepared to undergo, an Enhanced DBS check that must be registered on the Update Service.About Smart Teachers Smart Teachers is a market-leading education recruitment and supply agency committed to the learning and development of young people. With branches across the country, we are an employer of choice for high-quality primary, secondary and SEND teaching and support staff.What Smart Teachers offer As a valued employee of Smart Teachers, you will receive:<ul> <li>Excellent daily rates paid weekly by our in-house Payroll team using the Pay As You Earn (PAYE) system.</li><li>Guaranteed pay scheme (subject to availability and qualifying criteria).</li><li>Pension contributions (subject to a qualifying period).</li><li>Full compliance with AWR (Agency Workers Regulations), to make sure you get the pay and working conditions you are entitled to.</li><li>FREE training to help with your professional development such as Team Teach training, online webinars and safeguarding and child protection updates.</li><li>Generous refer a friend or colleague bonus scheme.</li><li>Access to a dedicated consultant, who will provide ongoing support.</li></ul> Smart Teachers do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.How to apply Apply via this website with an up-to-date CV and contact details. For more information, or an informal chat about the role, please call Joe Inglis on (phone number removed) or email (url removed)

School Data and MIS officer - Secondary school in the Borough of Westm

Sanderson

Project Control Officer, SC Cleared I am currently recruiting for an SC Cleared Project Control Officer for a leading central government organisation in the UK. Within this role, the candidate will be required to support the Project Management function relating to supplier orders and invoices, project planning, project financial management, project documentation and reporting. Rate - £270.00 per day to overall assignment rate of umbrellaLocation - London Duration - 9 Months with the opportunity of extension Clearance - SC Cleared Key Requirements <ul> <li>To provide a comprehensive project support service directly supporting Programme Managers and Project Managers</li><li>Act as point of contact in the team for internal and external customers, responding promptly to queries</li><li>Organise and manage dates and documentation for programme and project meetings</li><li>Organise and attend relevant internal IT meetings, including formulating and circulating agendas and action lists</li><li>Oversee Risks and Issues management</li><li>Ensuring compliance to commercial gate review process including where necessary preparation of documentation.</li><li>To play a key role in the development and monitoring of projects, checking quality of output and compliance with business requirements, including commitments in proposals</li><li>Monitor the delivery of work streams against plans, chasing and challenging progress as appropriate.</li><li>Represent the Project Manager at meetings as requested.</li><li>Administer, monitor and report on projects budgets in accordance with FCO Service processes and timetables.</li><li>Responsible for tracking actual project costs against allocated budgets and producing monthly reports</li><li>Create or maintain project plans using MS Project</li></ul> For any questions, please email me directly at Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Project Support Officer, SC Cleared

Ocean Network Express (Europe) Ltd

Do you want to play a key role in providing legal, documentary, and P&I-related support and guidance across the Europe and Africa region? Do you have strong legal and insurance expertise within the shipping industry?We're looking for an EUA Legal & Insurance Coordinator to join our team. In this role, you'll assist the EUA Legal & Insurance Assistant Manager with providing legal, documentary and P&I related support and guidance within the Europe & Africa region (EUA), including effective liaison with General Headquarters (GHQ) Singapore (primarily GHQ Legal), and Regional EUA Teams, including regularly liaising with and monitoring of the service provided by P&I Club Regional Correspondents and their principal P&I Club(s).The RoleLoss Prevention & Claims<ul><li>To assist with monitoring local investigation of incidents and claims handling within ONE EUA Offices and Third-Party Agents (TPAs), providing guidance and assistance where necessary whilst communicating effectively with all interested parties.</li><li>To assist with coordinating with other involved parties, such as the P&I Club, surveyors, fire-experts, lawyers, etc., in the event of any ONE or Consortium vessels being involved in a major incident.</li><li>To assist with planning and coordinating Claims and Loss Prevention workshops on a rolling basis as and when they are required within the EUA region.</li><li>Monitor and, where appropriate, circulate relevant P&I and Insurance market / industry news to pertinent EUA Departments.</li><li>Proactively build productive and mutually supportive links with P&I and Insurance Colleagues in other Regions and GHQ to foster best practice across the organisation.</li><li>Answering day-to-day documentation queries of varying complexity, including bill of lading issues, ship certificates, indemnities, and letters of credit queries.</li><li>To monitor the standard and content of survey reports for ONE's P&I related incidents within EUA, raising specific questions with surveyors and correspondents as necessary to ensure ONE's interests are fully protected.</li><li>Assist with monitoring trend statistics and contributing to loss prevention initiatives to improve risk awareness and encourage risk management practices within EUA (e.g., to alert and coordinate with external specialist providers on serious theft and fraud investigations).</li><li>Support the 'EUA Loss Prevention Officer' network by providing pertinent training and guidance to actively facilitate the LPO's scaffolded support to their own specific EUA country/region.</li><li>Assist with reviewing relevant Customer Contract / Maritime Contract(s) upon request of pertinent ONE teams.</li></ul>The Requirements<ul><li>Must be able to demonstrate a thorough understanding of documentation procedures.</li><li>IT literate with at minimum intermediate skills in Google suite.</li><li>Experience within the shipping industry would be ideal.</li><li>Business Awareness</li><li>Customer Focus</li><li>Communication</li><li>Problem Solving</li><li>Planning and Organisation</li><li>Decision Making</li><li>Innovation and Improvement</li><li>Team Work</li><li>Performance Management</li><li>Independent</li><li>Self-motivated</li><li>Enthusiastic</li></ul>The Benefits<ul><li>Paid annual leave of 25 days per annum plus UK bank and public holidays.</li><li>Hybrid working arrangement.</li><li>Membership of the Company's Group Personal Pension Plan.</li><li>Performance Related Pay a pay award and discretionary annual bonus linked directly to their performance in addition to annual review.</li><li>Permanent Health Insurance.</li><li>Death in Service.</li><li>Private Medical Cover (BUPA) after two years' service.</li><li>Employee Assistance Programme, with free independent confidential support and virtual GP services.</li><li>An interest free annual travel season ticket loan.</li><li>Family leave policies enhanced above statutory.</li><li>Access to the UK's TaxFree Childcare scheme.</li><li>Enhanced company sick pay policy.</li><li>Medical health check.</li><li>Annual eye test and contribution towards glasses for VDU prescriptions.</li><li>Online employee discount platform.</li></ul>ApplicationThe closing date for this vacancy is 22nd October 2025 but if a significant number of applications are received, it will close earlier.Applicants must have a permanent and existing right to live and work in the UK.

Coordinator - Loss Prevention, Legal & Insurance

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