bilingual customer service representative (english & german) Jobs in Giza

bilingual customer service representative (english & german)

customer service representatives - italian speakers Jobs in Giza

customer service representatives - italian speakers

customer success executive (saudi accent) Jobs in Giza

customer success executive (saudi accent)

customer support representative (arabic/german/english) Jobs in Giza

customer support representative (arabic/german/english)

english customer support (non-voice) Jobs in Giza

english customer support (non-voice)

customer support representative arabic german english

WOW24-7

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Type: Part-timePay: E&pound;30,000.00 - E&pound;36,000.00 per monthExpected hours: 20 per weekApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Customer Support Representative (Arabic/German/English)

Callnovo

Company: Callnovo Job Location: Giza, Egypt Job Type: Full-timeJob Description: We are seeking a skilled Bilingual Customer Service Representative fluent in both English and German to join our team in Giza. In this role, you will provide support for our electronic product line, serving customers across multiple channels.Responsibilities:<ul><li>Handle customer inquiries and provide solutions via voice, chat, and email</li><li>Manage e-commerce after-sales service processes</li><li>Build positive customer relationships through professional communication</li><li>Maintain accurate records of customer interactions</li></ul>Requirements:<ul><li>Fluent in English and German (verbal and written)</li><li>1+ years of customer service experience</li><li>Experience with e-commerce after-sales service</li><li>College degree or equivalent</li><li>Excellent communication and problem-solving skills</li><li>Strong learning ability and reliable work history</li></ul>Schedule:<ul><li>Monday to Friday, 9:00 AM - 6:00 PM Berlin Time</li></ul>Benefits:<ul><li>Competitive compensation package</li><li>Professional work environment</li><li>Career growth opportunities</li><li>Located in Giza</li></ul>How to Apply: If you are a bilingual professional with customer service experience, we encourage you to apply. Please submit your application through our online portal. Our recruitment team will review your application and contact qualified candidates.Apply now: https://callnovo.com/apply-now/Job Type: Full-timePay: E&pound;190.00 - E&pound;240.00 per hour

Bilingual Customer Service Representative (English & German)

Citpeck

citPEAK is hiring a &ldquo;Sales and Business Development Representative &ldquo;- #German account to an international company having branches in most of the European countries, work location from Nasr City , CairoNet salary #45000EGP+ other benefits#Job_Description:Cold call into prospects generated by a variety of outside sourcesWork with your dedicated inside sales consultant to identify ongoing strategic targets.Arrange appointments for our sales teamReport results#Requirements:Native Germans or Egyptians with level (C1/C2) is Must.Graduates and Undergraduates with no attendance only are welcome to apply.#Benefits:<ul><li>Attractive fixed salary of 45k.- EGP NET per month + attractive commission (uncapped) + Company bonus based on your KPI's(6K net)</li><li>Transportation Allowance (3K Net)</li><li>One fixed shift 9 hours (8 net hours + 1-hour break)</li><li>2 days weekend: Saturday and Sunday</li><li>Social and Health Insurance</li><li>Personal and professional development system</li><li>Work Location: Nasr City or Hurghada</li></ul>Job Type: Full-timeWork Location: In person

German account(45000EGP+ other benefits)

Concentrix

About the Role:We&rsquo;re looking for a Customer Service Representative who is passionate about helping people and delivering exceptional experiences. You&rsquo;ll be the first point of contact for our customers, handling inquiries, solving problems, and ensuring satisfaction at every interaction.What You&rsquo;ll Do:Respond promptly to customer inquiries via phone, email, or chatHandle and resolve complaints in a professional mannerProvide accurate information about products and servicesMaintain detailed and organized records of customer interactionsCollaborate with other departments to ensure customer satisfactionMeet performance targets related to quality, speed, and efficiencyRequirements:Excellent command of English (spoken and written)Strong communication and problem-solving skills6 months of proven experience in CSAbility to multitask and stay calm under pressureBasic computer literacy (MS Office, CRM systems)Previous experience in customer service or call centers is a plusWhat We Offer:Competitive salarySocial and medical insurancePaid training and career development opportunitiesFriendly and supportive work environment24/7 transportation providedJob Type: Full-timePay: Up to E&pound;18,800.00 per monthApplication Question(s):<ul><li>Are you Egyptian?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>customer service: 1 year (Preferred)</li></ul>Language:<ul><li>english fluently (Required)</li></ul>Location:<ul><li>Giza (Required)</li></ul>

customer service ( Rotational Morning shifts)

<div>
 
 Introduction
 
 
 
 The successful candidate would handle a wide variety of matters ranging from consulting, software, hardware, cloud, litigation and M&amp;A and closely partner with the business and the broader global legal team. Further, the individual should be a resilient professional who is interested in new technologies, willing to learn about IBM and its businesses, closely partner with the business teams across functions and can advise on a variety of contracts and other legal matters. The candidate will be required to be a self-starter with strong Arabic and English communication skills and lead the areas of responsibilities given to him or her.
 
 
 
 Your Role And Responsibilities:
 
 
 
 <ul>
 <li>
 Draft and negotiate contracts and commercial agreements
 </li>
 <li>
 Provide legal advice on any business developments including timely legal support to the business, especially regarding potential legal risk and regulatory risk
 </li>
 <li>
 Proactively participate/lead in company initiatives related to existing or new businesses (educations, obtaining subject matter expertise, etc.)
 </li>
 <li>
 Handle various legal matters that may or may not be within comfort zone
 </li>
 <li>
 Communicate in both English and Arabic
 </li>
 <li>
 Think strategically and work with a number of stakeholders across borders and across various functions to achieve desired outcomes
 
 
 </li>
 </ul>
 
 
 Your Role And Responsibilities
 
 
 
 
 The candidate would handle a wide variety of matters ranging from consulting, software, hardware, cloud, litigation and M&amp;A and closely partner with the business and the broader global legal team. Key activities include:
 
 
 <ul>
 <li>
 Draft and negotiate contracts and commercial agreements
 </li>
 <li>
 Provide advice on any business developments including timely legal support to the business, especially regarding potential legal risk and regulatory risk
 </li>
 <li>
 Proactively participate/lead in company initiatives related to existing or new businesses (educations, obtaining subject matter expertise, etc.)
 </li>
 <li>
 Handle various legal matters that may or may not be within comfort zone
 </li>
 <li>
 Think strategically and work with a number of stakeholders across borders and across various functions to achieve desired outcomes
 
 
 </li>
 </ul>
 
 
 Preferred Education
 
 
 
 
 Bachelor's Degree
 
 
 
 
 Required Technical And Professional Expertise
 
 
 
 
 Qualified Lawyer
 
 
 Minimum 5YPQE
 
 
 Must have both fluent Arabic and English language skills
 
 
 
 
 Preferred Technical And Professional Experience
 
 
 
 
 ICT Industry Experience
</div>

Counsel

Employ me

Job Title: E-Commerce Moderator Company: Toothify Location: El Sheikh Zayed Job Type: Full-timeAbout Toothify:Toothify is a leading online marketplace specializing in dental equipment and supplies, connecting dental professionals with high-quality products. Our platform offers a seamless shopping experience, ensuring reliability, efficiency, and customer satisfaction.Job Summary:We are seeking a detail-oriented and proactive E-Commerce Moderator to ensure smooth operations by following up the daily operations work flow, The ideal candidate will ensure smooth operations by managing product listings, monitoring user interactions, resolving customer inquiries, and maintaining platform integrity. This role requires strong organizational skills, customer service expertise, and familiarity with e-commerce best practices.Key Responsibilities:1. Product &amp; Content Management:<ul><li>Verify, approve, and optimize product listings submitted by vendors.</li><li>Ensure accurate product descriptions, images, pricing, and categorization.</li><li>Monitor and remove duplicate, outdated, or non-compliant listings.</li></ul>2. Sales Coordination: <ul><li>Managing the sales process from vendor to customer in partnership with third-party shipping companies.</li></ul>3. Marketplace Compliance &amp; Quality Control:<ul><li>Enforce marketplace policies (e.g., prohibited items, pricing rules).</li><li>Flag and address fraudulent activities, counterfeit products, or policy violations.</li><li>Conduct regular audits to ensure data accuracy and platform security.</li></ul>4. User Engagement &amp; Reviews:<ul><li>Moderate and follow up on all sales operations.</li><li>Moderate customer reviews and ratings to maintain authenticity.</li><li>Encourage positive interactions between buyers and sellers.</li><li>Report trends in feedback to improve user experience.</li></ul>5. Reporting &amp; Coordination:<ul><li>Track key metrics (e.g., listing accuracy, response times).</li><li>Collaborate with IT, marketing, and logistics teams to resolve technical or operational issues.</li></ul>Qualifications &amp; Skills:<ul><li>Education: Bachelor&rsquo;s degree in Business, E-Commerce, or related field.</li><li>Experience: 2+ years in e-commerce moderation, customer support, or digital marketplace management.</li><li>Technical Skills: Proficiency in Social media platforms ,Excel, and CRM tools.</li><li>Soft Skills:</li><li>Excellent communication (English &amp; Arabic).</li><li>Problem-solving and multitasking abilities.</li><li>High attention to detail and analytical mindset.</li><li>Preferred: Knowledge of dental equipment/medical supplies.</li></ul>Job Type: Full-timePay: From E&pound;7,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>market place management: 1 year (Required)</li><li>social media management: 1 year (Required)</li></ul>

E-commerce Moderator

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
Job Purpose

Provide effective and efficient 1st level of support to all CIB Staff/GTS clients to resolve the reported challenges in order to enable different business areas proceeding with their daily work smoothly.

Description

Service Desk Handling

1. Provide single point of contact for CIB end users/GTS clients regarding IT incidents and requests through phone calls, online tickets, to resolve and offer technical support for related IT issues.

2. Receive, log all interaction/ incidents and manage calls from CIB end users/GTS clients via phone, email, and online tickets, and deliver proactive actions to maintain high level of customer satisfaction.

3. Take ownership of users&rsquo; interactions/incidents, follow up on the status of problems on behalf of the user, and communicate progress in a timely manner, to ensure that cases are resolved.

4. Escalate IT services incidents and Requests, which cannot be resolved within agreed time scale to the 2nd line of support, to resolve the cases successfully.

5. Follow Up on 2nd line of support on daily basis for all pending cases, to ensure that cases are resolved.

6. Deliver proactive actions to maintain high level of customer satisfaction.

7. Meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Manager to Improve efficiency, ensure cost effectiveness and increase customer satisfaction.

8. Participate in team projects that enhance the quality or efficiency of IT support.

9. Perform technical troubleshooting and problem resolution including, Printing management, Telephony, Client computing applications, and User and password management, to resolve end users incidents and/or requests.

Policies, Processes and Procedures

10. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day Operations

11. Follow the day-to-day operations related to own jobs in the Service Management department to ensure continuity of work

Compliance

12. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks&quot;<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications &amp; Experience:

o Bachelor&rsquo;s degree of Computer Engineering/Computer science or its equivalent

o Analyst: 0 - 2 years of experience, Senior Analyst: 3 - 5 years of experience

o Good qualifications in Computers / Communication Engineering

o An ITIL qualification is a plus 
Skills:

o Good command of English and Arabic languages

Excellent communication skills<div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

SERVICE DESK TECHNICAL ANALYST - (Outsource)

Explore 172+ Customer support representative arabic german english in Giza this December. Find roles across top companies and apply now to boost your career.