customer success executive (saudi accent) Jobs in Giza

customer success executive (saudi accent)

egypt customer service assistant manager Jobs in Giza

egypt customer service assistant manager

customer success executive saudi accent

Nasoft

<div>Nasoft is currently seeking a Customer Success Executive to join our client&rsquo;s team. This role is essential in ensuring customer satisfaction, supporting users throughout their journey, and building strong, long-term relationships. The ideal candidate will be responsible for guiding customers, resolving inquiries, and enhancing overall client experience.
Key Responsibilities:<ul><li>Manage the onboarding process for SMB customers and ensure a smooth product adoption experience.</li><li>Handle daily customer inquiries through calls, messages, and WhatsApp, ensuring fast and effective resolution.
</li><li>Maintain regular engagement with customers to improve retention and product usage.
</li><li>Monitor customer activity, identify usage gaps, and proactively re-engage low-usage accounts.
</li><li>Educate customers on new features, product updates, and best practices to maximize value.
</li><li>Identify upselling and cross-selling opportunities based on customer needs.
</li><li>Log all customer interactions, issues, and follow-ups accurately within the CRM.
</li><li>Coordinate with Product and Technical teams to escalate and resolve complex issues.
</li><li>Prepare periodic reports on customer health, usage trends, and satisfaction levels.
</li><li>Perform any other related duties as assigned.</li></ul>
Requirements<ul><li>Bachelor&rsquo;s degree or diploma in Business, Communications, or any related field.
</li><li>1&ndash;3 years of experience in Customer Success, Account Management, Customer Support, or SaaS onboarding.
</li><li>Saudi/Gulf dialect is highly preferred.
</li><li>Experience with SaaS platforms or GCC-based clients is a strong plus.
</li><li>Strong communication and customer empathy skills.
</li><li>Good problem-solving, conflict-resolution, and time-management abilities.
</li><li>Familiarity with CRM systems and customer lifecycle metrics.</li></ul> 

Working Conditions<ul><li>Total working hours: 9 hours daily (8 hours work + 1-hour break).</li><li>Work mode: Office-based
</li><li>Location: Sheikh Zayed.
</li><li>Two days off per week.</li><li>Performance evaluation based on customer retention, activation rate, response time, task completion, and customer satisfaction.</li></ul>
Benefits<ul><li>Competitive base salary + attractive commission structure.</li><li>Professional development and career advancement opportunities.</li><li>Supportive, energetic, and multicultural team environment.</li><li>Social and medical insurance coverage.</li><li>Learning &amp; Development programs (L&amp;D)</li></ul></div>

Customer Success Executive (Saudi Accent)

<div>Nasoft is currently seeking a Sales Executive SMB to join our client&rsquo;s team. This role plays a key part in driving sales, engaging with small and medium businesses, and achieving revenue targets. The ideal candidate will be responsible for outreach, lead conversion, and maintaining strong customer relationships to support business growth.
Key Responsibilities:<ul><li>Handle outbound and inbound sales activities for SMB clients through tele-sales.
</li><li>Follow up on leads generated by marketing and qualify them effectively.
</li><li>Conduct cold and warm calls to identify prospects&rsquo; needs and match them with suitable solutions.
</li><li>Deliver product presentations and demos to guide clients toward conversion.
</li><li>Achieve monthly sales targets, daily call quotas, and pipeline KPIs.
</li><li>Identify upselling and cross-selling opportunities to maximize revenue.
</li><li>Maintain accurate records of all sales activities on CRM systems.
</li><li>Collaborate with Customer Success and Marketing teams for smooth handovers.
</li></ul>&bull; Prepare and submit regular sales performance reports. &bull; Perform other related duties as assigned.
Requirements<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or any relevant field.
</li><li>1&ndash;3 years of experience in tele-sales or B2B sales.
</li><li>Saudi/Gulf dialect is mandatory.
</li><li>SaaS or GCC market experience is preferred.
</li><li>Strong communication, negotiation, and objection-handling skills.
</li><li>CRM literacy and ability to manage structured sales pipelines.
</li><li>High energy, persistence, and target-driven mindset.</li></ul>
Working Conditions<ul>
<li>
Total working hours: 9 hours per day &mdash; 8 working hours + 1-hour break.</li>
<li>Shift times may vary based on business needs (rotational shifts).</li>
<li>Two days off per week (rotational schedule).</li>
<li>Work mode: Office-based</li>
<li>Location: Sheikh Zayed</li>
<li>Performance evaluation: based on sales targets, call quality, and attendance.</li>
</ul>
Benefits<ul>
<li>
Competitive base salary + attractive commission structure.</li>
<li>Professional development and career advancement opportunities.</li>
<li>Supportive, energetic, and multicultural team environment.</li>
<li>Social and medical insurance coverage.</li>
<li>Learning &amp; Development programs (L&amp;D)</li></ul></div>

Sales Executive - SMB

Khazna Tech

<div>Company Description 
Company Overview:
Khazna was founded in 2019 with a mission to improve the financial well-being of the underbanked, who have little access to formal financial services by providing access to convenient, effective and secure smartphone-based financial services. Khazna has received the Central Bank of Egypt&rsquo;s first prepaid card license and aims to become the go-to specialized bank for underbanked mid-to-low-income consumers across the Middle East. In the next phase of its journey, Khazna is looking to continue scaling up its operations in Egypt and to launch its operations in Saudi Arabia.
We are consistently on the lookout for rock stars to help us solve for financial inclusion. 
Job Description 
We are looking for an experienced Senior Technical Product Manager to lead the delivery for the complex, high-impact product initiatives. As a Senior TPM, you will be responsible for defining and executing the product roadmap, aligning technical solutions with business goals,and working closely with engineering, design, and product managers. You will serve as a key bridge between technical teams and stakeholders, ensuring seamless product delivery and value realization. 

What you will do:<ul><li>
Drive the end-to-end delivery of technical programs and features, ensuring alignment with business goals, scope, timeline, and quality standards.</li><li>
Own the delivery roadmap and execution plans, coordinating across engineering, QA, DevOps, security, and business teams.</li><li>
Lead sprint planning, backlog refinement, and release planning with an eye on velocity, dependencies, and blockers.</li><li>
Track progress through appropriate KPIs and reporting mechanisms; ensure project visibility to all stakeholders.</li><li>
Identify delivery risks early and work proactively with relevant teams to mitigate them.</li><li>
Ensure cross-functional alignment by acting as a liaison between engineering, product, operations, and executive stakeholders.</li><li>
Drive continuous improvement in delivery practices, including automation, release processes and incident management.</li><li>
Manage communication with external vendors and partners when third-party deliverables are involved.</li><li>
Maintain a clear focus on delivery accountability while fostering a culture of ownership and excellence</li>
Mentor TPMs and contribute to the growth of the product management function. 
<li>
</li></ul> 
 
Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, or related technical field.</li><li>
5&ndash;10 years of experience in Product Management with at least 3 years in a technical product management role.</li><li>
Proven experience managing the delivery for technical products or platforms at scale.</li><li>
Experience in Agile/Scrum environments and working closely with software development teams.</li><li>
 Ability to write clear technical requirements and collaborate on design documentation (e.g., PRDs, user stories, diagrams).</li><li>
Experience with tools like Jira, Confluence, and Figma.</li><li>
Excellent problem-solving, prioritization, and decision-making skills.</li><li>
Strong mentorship presence and ability to influence stakeholders across all levels.</li><li>
 Strong communication and presentation skills, able to translate technical concepts to non-technical audiences.</li><li>
Experience working in cross-functional teams with engineering, UX, and product managers.</li></ul> 

Additional Information 
Join Khazna and contribute your skills and expertise to our mission of revolutionizing digital payments and driving financial inclusion across the region. Apply now to be part of a team that is shaping the future of finance in Egypt and Saudi Arabia!</div>

Senior Technical Product Manager

noon

<div>
 
 
 About noon
 
 
 
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now marketplaces for food delivery, quick commerce, fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 About noon Food
 
 
 
 
 
 
 Noon Food is a restaurant-first platform on the noon app, offering fair commissions, a sustainable program, and operating flexibility for the food and beverage industry in the Middle East. The most recent addition to the noon ecosystem, the noon Food mission is to revolutionize the F&amp;B delivery landscape, firmly putting the control and success back in the hands of retailers.
 
 
 
 
 
 
 What you'll do:
 
 
 
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 ● Work closely with Growth manager to develop onsite strategy for Noon Food
 
 
 ● Lead a team of growth executives to deliver quarterly onsite OKRs
 
 
 ● Ideate creative and innovative campaigns to be incorporated into campaign calendar
 
 
 ● Ensure that the onsite calendar aligns with campaign calendar
 
 
 ● Build, test and execute campaigns on the onsite tool, managing the end-to-end process, including data
 
 
 workflow and segmentation
 
 
 ● Lead the design and messaging of all communication in coordination with design, content and marketing teams
 
 
 ● Conduct analysis to assess impact/uplift from campaigns, producing regular reports on performance
 
 
 ● Quality check the application and ensure there are no errors on the platform
 
 
 ● Quality check the customer journey and ensure this is seamless for customers
 
 
 
 
 
 
 What you&rsquo;ll need:
 
 
 
 
 
 
 ● Master&rsquo;s degree in Business Administration or a similar field
 
 
 ● 4+ years of overall work experience with 2+ years of team management experience
 
 
 ● 2+ years of experience in a similar role preferably startup
 
 
 ● Ability to generate ideas and solve problems independently
 
 
 ● Comfortable in a fast-paced, multi-tasked and high energy environment
 
 
 ● Outstanding verbal and written communication and collaboration skills
 
 
 ● History of teamwork and willingness to roll up one's sleeves to get the job done
 
 
 ● Aptitude for organization, flexibility and producing results
 
 
 
 
 
 
 Who will excel?
 
 
 
 
 
 
 ● We&rsquo;re looking for people with high standards, who understand that hard work matters.
 
 
 ● You need to be relentlessly resourceful and operate with a deep bias for action.
 
 
 ● We need people with the courage to be fiercely original.
 
 
 ● noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 
 
 
</div>

Lead, Growth - Noon Food - Egypt

Bayantech

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the lead point of contact for all customer account management matters
 </li>
 <li>
 Build and maintain strong, long-lasting client relationships
 </li>
 <li>
 Negotiate contracts and close agreements to maximize profits
 </li>
 <li>
 Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
 </li>
 <li>
 Ensure the timely and successful delivery of our solutions according to customer needs and objectives
 </li>
 <li>
 Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
 </li>
 <li>
 Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
 </li>
 <li>
 Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
 </li>
 <li>
 Prepare reports on account status
 </li>
 <li>
 Collaborate with sales team to identify and grow opportunities within territory
 </li>
 <li>
 Assist with challenging client requests or issue escalations as needed
 
 
 
 </li>
 </ul>
 
 Requirements And Skills
 
 
 
 <ul>
 <li>
 2-4 years of experience in the translation/localization industry
 </li>
 <li>
 BA/BS degree in Business Administration, Sales or relevant field
 </li>
 <li>
 Fluent English spoken and written.
 </li>
 <li>
 Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
 </li>
 <li>
 Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
 </li>
 <li>
 Experience delivering client-focused solutions to customer needs
 </li>
 <li>
 Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
 </li>
 <li>
 Excellent listening, negotiation and presentation abilities
 </li>
 <li>
 Strong verbal and written communication skills
 
 </li>
 </ul>
</div>

Localization Account Manager (Hybrid)

BayanTech

<div>Responsibilities<ul><li>
Serve as the lead point of contact for all customer account management matters</li><li>
Build and maintain strong, long-lasting client relationships</li><li>
Negotiate contracts and close agreements to maximize profits</li><li>
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors</li><li>
Ensure the timely and successful delivery of our solutions according to customer needs and objectives</li><li>
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders</li><li>
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas</li><li>
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)</li><li>
Prepare reports on account status</li><li>
Collaborate with sales team to identify and grow opportunities within territory</li><li>
Assist with challenging client requests or issue escalations as needed</li></ul>
Requirements and skills<ul><li>
2-4 years of experience in the translation/localization industry</li><li>
BA/BS degree in Business Administration, Sales or relevant field</li><li>
Fluent English spoken and written.</li><li>
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level</li><li>
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)</li><li>
Experience delivering client-focused solutions to customer needs</li><li>
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail</li><li>
Excellent listening, negotiation and presentation abilities</li><li>
Strong verbal and written communication skills</li></ul></div>

<div>
 The Senior Business Development Specialist will play a pivotal role in driving the growth of Bayantech by developing strategic business relationships and enhancing client support. This position requires a seasoned professional with a deep understanding of the translation industry, strong sales acumen, and the ability to lead initiatives that drive revenue and client satisfaction.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Strategic Growth Development: Formulate and execute comprehensive growth strategies focused on maximizing financial gain and ensuring exceptional customer satisfaction.
 </li>
 <li>
 Client Prospecting: Identify and target new business opportunities through market research, networking, and leveraging existing relationships.
 </li>
 <li>
 Pipeline Management: Build and maintain a robust pipeline of potential clients, ensuring a consistent flow of opportunities.
 </li>
 <li>
 Revenue Generation: Achieve and exceed assigned revenue quotas through effective sales techniques and relationship management.
 </li>
 <li>
 Market Research and Analysis: Conduct in-depth research to identify new markets, assess customer needs, and analyze competitive landscapes to inform strategic decisions.
 </li>
 <li>
 Client Engagement: Establish and nurture relationships with key decision-makers, ensuring effective communication through calls, emails, and meetings.
 </li>
 <li>
 Contract Negotiation: Prepare, negotiate, and finalize sales contracts, ensuring compliance with legal and regulatory requirements.
 </li>
 <li>
 Quote Preparation and Follow-Up: Generate competitive quotes for clients and lead follow-up efforts to convert quotes into successful projects.
 </li>
 <li>
 Sales Documentation: Maintain accurate records of sales activities, revenue, and client interactions using CRM software.
 </li>
 <li>
 Post-Sales Support: Provide exceptional after-sales support and feedback, fostering long-term relationships with clients.
 </li>
 <li>
 Cross-Functional Collaboration: Collaborate closely with the Marketing team to ensure alignment on messaging, promotional materials, and market strategies.
 </li>
 <li>
 Presentations and Demonstrations: Deliver compelling presentations and demonstrations to potential clients, showcasing Bayantech's unique solutions and value propositions.
 </li>
 <li>
 Trend Analysis: Monitor industry trends and customer drivers, regularly reporting insights to management and stakeholders to shape strategic direction.
 </li>
 <li>
 Event Representation: Represent Bayantech at trade shows, conferences, and other industry events to promote services and expand network connections.
 </li>
 <li>
 Mentorship: Provide guidance and mentorship to junior team members, fostering a culture of continuous learning and improvement.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Proven experience as a business development executive, preferably within the translation or localization industry, with a strong track record of success.
 </li>
 <li>
 Demonstrated ability to close new business and achieve sales targets.
 </li>
 <li>
 Extensive experience in B2B sales, including negotiations and contract management.
 </li>
 <li>
 Proficiency in MS Office and CRM software (e.g., HubSpot).
 </li>
 <li>
 Excellent proficiency in English; additional languages are a plus.
 </li>
 <li>
 Deep understanding of market dynamics and customer needs in the translation industry.
 </li>
 <li>
 Strong communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Exceptional time management, organizational, and planning abilities.
 </li>
 <li>
 Self-motivated, results-driven, and capable of working independently.
 </li>
 <li>
 Bachelor's degree in business administration, sales, or a relevant field; advanced degrees or certifications are a plus.
 </li>
 <li>
 Experience with data analysis, forecasting, and budgeting is essential.
 
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Hybrid Work Model (2 days in the office, 3 days remote).
 </li>
 <li>
 Competitive base salary with performance-based commissions.
 </li>
 <li>
 Comprehensive social and medical insurance.
 </li>
 <li>
 Opportunities for career advancement and professional development.
 
 </li>
 </ul>
</div>

Senior Business Development Executive (Hybrid)

Explore 145+ Customer success executive saudi accent in Giza this December. Find roles across top companies and apply now to boost your career.

145 customer success executive saudi accent jobs IN Giza

Customer Success Executive (Saudi Accent)

Sales Executive - SMB

Senior Technical Product Manager

Lead, Growth - Noon Food - Egypt

Localization Account Manager (Hybrid)

Localization Account Manager (Hybrid)

Senior Business Development Executive (Hybrid)