marketing specialist

sales associate

sales coordinator

social media specialist

call center agent

customer support specialist

Unimoni Exchange

&middot; Enhance the company&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.&middot; To do welcome calls for the customers based on the previous day customer registrations of all the branches, collect the feedbacks about the customer experience and enter the details in the Welcome Calls system.Update strategic partnership(s) and product value add messages to customers Key account customers.Support in achieving departmental target of customer acquisition and maintain database of customers contacted as part of acquisition drive.Monitor service standards of branches while addressing customer queries over phone by doing regular mystery calls to the branches and hence ensuring all branches are adhering to the expected level of telephone etiquettes and proper customer handling through the telephone, which is one of the major customer touch points.&middot; Maintain database of customer calls, emails and suggestion forms updated on monthly basis and retrievable upon requirement.&middot; GHQ escalations tracker should be maintained by updating queries attended through call back requests.Job Types: Full-time, PermanentPay: Up to QAR3,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li><li>Hindi (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Customer Experience Executive

Beverly Hills Maintenance

Key Responsibilities<ul><li>Receive and manage service queries related to AC, Washing Machines, Refrigerators, Microwaves, Air Coolers, and other appliances.</li><li>Assign and dispatch technicians promptly based on service needs and availability.</li><li>Create and update job cards in the system for each service request.</li><li>Track service progress and follow up to ensure timely completion.</li><li>Respond to client emails and inquiries in a professional and timely manner.</li><li>Maintain service records and ensure data accuracy in the system.</li><li>Coordinate with the service team to resolve escalations and urgent requests.</li><li>Support overall customer satisfaction by ensuring excellent service delivery.</li></ul>Requirements<ul><li>Proven experience in customer service, coordination, or administrative support (preferably in a technical/service industry).</li><li>Strong communication skills (verbal &amp; written).</li><li>Proficiency in MS Office / ERP systems / CRM tools.</li><li>Ability to multitask, prioritize, and handle client queries efficiently.</li><li>Knowledge of appliances and AC servicing will be an advantage.</li><li>Organized, detail-oriented, and customer-focused personality.</li></ul>Job Types: Full-time, Permanent

Service Coordinator – Home Appliances & Air Conditioning

DotLynx Recruitment

<ul><li>Handle inbound and outbound calls in a courteous and professional manner.</li><li>Respond promptly to customer inquiries and provide accurate information about products, services, or policies.</li><li>Record and update customer information in the CRM system.</li><li>Escalate complex queries or complaints to the relevant department for resolution.</li><li>Follow communication &ldquo;scripts&rdquo; when handling different topics.</li><li>Ensure high levels of customer satisfaction by delivering a positive experience.</li><li>Meet or exceed performance targets (call handling, response time, quality, etc.).</li><li>Support other team members and contribute to continuous service improvement.</li></ul>Requirements:<ul><li>Male candidates preferred.</li><li>Bilingual proficiency: Arabic &amp; English (spoken and written).</li><li>High school diploma or bachelor&rsquo;s degree preferred.</li><li>Minimum 6 months - 1 year of experience in a call center or customer service role.</li><li>Strong interpersonal and communication skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Familiarity with call center technology and CRM systems is an advantage.</li><li>Customer-oriented attitude with problem-solving skills.</li></ul>Job Type: Full-timePay: Up to QAR4,150.00 per month

Call Center Agent (Male) – Bilingual (Arabic & English)

Jaidah Group

<div>
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Manage service bookings by scheduling, confirming, following up with customers for show up and conduct retention activities to bring back lapsed service customers.
 </li>
 <li>
 Ensure high first call resolution by resolving queries effectively.
 </li>
 <li>
 Follow structured complaint handling protocols to ensure a seamless resolution process.
 </li>
 <li>
 Collaborate with internal teams to enhance customer journeys and service efficiency.
 </li>
 <li>
 Maintain accurate CRM records in our system.
 </li>
 <li>
 Support quality assurance compliance and policies.
 </li>
 <li>
 Participate in quarterly training programs to develop CX skills and knowledge.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 1-3 years' experience in a customer service sales or contact center role.
 </li>
 <li>
 Previous experience in automotive, retail or hospitality industries is a plus.
 </li>
 </ul>
 
 
 Required Skills
 
 
 <ul>
 <li>
 Experience with CRM systems (Salesforce) and telephony platforms (Geneysys) is preferred.
 </li>
 <li>
 Understanding of lead qualification and customer engagement techniques.
 </li>
 <li>
 Knowledge of service booking management and retention techniques.
 </li>
 <li>
 Familiarity with quality assurance standards and compliance protocols.
 </li>
 <li>
 Basic understanding of automotive industry processes.
 </li>
 <li>
 Technical proficiency in any CRM &amp; Telephony systems( Salesforce, Geneysys is a plus)
 </li>
 <li>
 Excellent verbal &amp; written communication skills in English &amp; Arabic is Must.
 </li>
 <li>
 Strong negotiation and persuasion abilities to improve conversion rates.
 </li>
 <li>
 Technical proficiency in CRM &amp; telephony systems (Salesforce, Genesys)
 </li>
 </ul>
</div>

CUSTOMER EXPERIENCE AGENT

Qatar National Bank

<div>Job Summary 
The incumbent will be responsible for the support of IT International support services by timely supporting issues pertaining to IT International Support operations. The incumbent will support by taking responsibility for self-development as well as acquiring skills and knowledge required to fulfilment of Relationship Management duties by proactively identifying areas for professional development of self and undertake development activities
Main Responsibilities 
A. Shareholder &amp; Financial:
<ul><li>Assist in the monitoring and supporting of Key Performance Indicators (KPIs) on periodic basis
</li><li>Implements KPI's and best practices for IT International Support Team
</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul>
B. Customer (Internal &amp; External):
<ul><li>Support the Relationship Management framework as appropriate, in accordance with the International Support requirements
</li></ul>- Maintain appropriate knowledge to ensure to be fully qualified to undertake the role - Attend mandatory (internal and external) seminars as instructed by the Bank
<ul><li>Enable the respective users/ departments to provide better and more efficient service to external customers upon timely resolution of their issues, especially where the issue/ complaint involves IT International Support operations</li><li>Liaise with vendors of relevant systems to resolve the system related issues of users, in conjunction with the Group IT
</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.
</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul>
C. Internal (Processes, Products, Regulatory):
<ul><li>Perform activities in accordance with standard operating procedures and customer service guidelines
</li><li>Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures within the delegated authority.
</li><li>Perform duties in accordance with Customer Relationship Management (CRM) best practices.</li><li>Maintain a list of long outstanding issues/ problems that have not yet been resolved and provide them on a timely basis to Assistant Manager IT International Support.</li></ul>
D. Learning &amp; Knowledge:
<ul><li>Develop an understanding to resolve basic queries/ problems pertaining to HR, IT and operations.
</li><li>Complete all mandatory training provided by the Bank and attain and maintain the required levels of competence.
</li><li>Proactively identify areas for professional development of self and undertake development activities.
</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
E. Legal, Regulatory, and Risk Framework Responsibilities:
<ul><li>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
</li><li>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
</li><li>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
</li><li>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</li><li>Maintain appropriate knowledge to ensure full qualification to undertake the role.
</li><li>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
</li><li>Attend mandatory (internal and external) seminars as instructed by the Bank.</li></ul>
F. Other:
<ul><li>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
</li><li>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
</li><li>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
</li><li>All other ad hoc duties/activities related to QNB that management might request from time to time.</li></ul>
Education and Experience Requirements<ul><li> 
Bachelor's degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul>
Required Special Skills<ul><li> 
Excellent oral and written communication skills (including report writing) in English and Arabic.
</li></ul>- Good interpersonal and presentation skills. - Understanding of the relevant laws, regulations, and practices.
<ul><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.
</li><li>Planning, organising, and analytical ability.
</li><li>Results oriented.
</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Senior Associate - Enterprise Applications Architecture (Qatarization)

QUSA

Service ConsultantWe're looking for an energetic and reliable Service Consultant who can handle both front-end customer service and back-end shop coordination.Key Responsibilities:<ul><li>Manage walk-in and WhatsApp customers professionally</li><li>Communicate effectively with technicians and supervisors</li><li>Prepare accurate job quotes based on supplier prices and lead technician input</li><li>Assign jobs and follow up with workshop supervisors</li><li>Keep customers updated on job timelines and progress</li><li>Build strong relationships with both customers and the shop team</li><li>Work closely with management to ensure smooth operations</li></ul>If you're proactive, organized, and great with people &mdash; we want you on our team!Job Type: Full-timePay: QAR2,500.00 - QAR3,500.00 per month

Service Consultant

International Medical Company

Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong ability to engage with customers effectively. This role is crucial in ensuring customer satisfaction and loyalty through exceptional service. The representative will handle inquiries, resolve issues, and promote our products and services.Duties<ul><li>Respond to customer inquiries via phone, email, and live chat with professionalism and courtesy.</li><li>Provide accurate information regarding products, services, and policies.</li><li>Handle complaints and resolve issues efficiently while maintaining a positive customer experience.</li><li>Perform data entry tasks accurately to maintain up-to-date customer records.</li><li>Engage in upselling opportunities by identifying customer needs and recommending suitable products or services.</li><li>Collaborate with team members to improve service delivery and address common customer concerns.</li><li>Maintain a thorough understanding of company offerings to provide informed assistance.</li></ul>Requirements<ul><li>Proven experience in a customer service role is preferred.</li><li>Strong communication skills in both English and Arabic; multilingual candidates are highly desirable.</li><li>Excellent phone etiquette and interpersonal skills to interact effectively with customers.</li><li>Proficient in data entry with attention to detail for accurate record keeping.</li><li>Strong analytical skills to assess customer needs and provide tailored solutions.</li><li>Ability to work well under pressure while maintaining a positive attitude.</li><li>A proactive approach to problem-solving and the ability to work independently as well as part of a team. If you are passionate about delivering exceptional customer service and meet the above requirements, we encourage you to apply for this exciting opportunity!</li></ul>Job Type: Full-timePay: QAR4,000.00 per month

Customer Service Representative (Arabic)

Explore 1775+ Customer support specialist in Doha this September. Find roles across top companies and apply now to boost your career.