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customer support specialist

Hitachi Energy

<div>About Us
We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us &ndash; in work and out. For this role, depending on grade and experience, we offer the following employee benefits;
Description
The Opportunity 
 
Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
How you will make impact:<ul><li>
Leading the execution of aftersales projects and ensuring that all related activities are executed in accordance with company procedures, contract specifications, quality standards, health and safety, environment requirements, cost/profitability targets, and scheduling goals.</li><li>
Assisting Project Controlling to define all provisions, including scope scheduling, and risk management plans.</li><li>
Identifying, qualifying, quantifying, and managing risk calculation, while ensuring that all opportunities are identified and pursued.</li><li>
Building and maintaining strong relationships with internal and external stakeholders, acting as a key contact for customer enquiries and an escalation point for project issues.</li><li>
Ensuring that the service activities comply with relevant environmental policies, health and safety guidelines.</li><li>
Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li><li>
Responsible to ensure compliance with applicable external &amp; internal regulations, procedures &amp; guidelines.</li></ul>
Your background<ul><li>
Bachelor&rsquo;s Degree in Electrical, Electrical Electronic Engineering,</li><li>
Min. 2 years of hands-on experience in transformer testing and installation in the field,</li><li>
Knowledge of MS Office applications combined with the ability to produce and edit videos,</li><li>
Being committed to excellence, customer, and action oriented, decision making and according to situation flexibility,</li><li>
Good command of spoken and written English and Turkish,</li><li>
Having a valid driving license and no obstacles for traveling.</li></ul>
More About Us
We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us &ndash; in work and out. For this role, depending on grade and experience, we offer the following employee benefits;<ul><li>Access to a comprehensive wellbeing program,</li><li>Private health insurance,</li><li>Transportation allowance.</li></ul><h2 class="jobSectionHeader">
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2 class="jobSectionHeader">
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

Customer Support Specialist

Envista Holdings

<div>Operating Company: Ormco 
Location: Istanbul,Istanbul,TR 
Date Posted: October 28, 2025 
Req Number: R5024438</div><div></div>
 <div>Job Description: Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group. Job Requirements: Job Title: Customer Support Specialist &ndash; Spark, T&uuml;rkiye Reports to: Country Sales Manager &ndash; Spark Turkey Location: Istanbul, Turkey About the Role As we launch Spark, one of Envista&rsquo;s fastest-growing orthodontic brands, in Turkey, we are looking for a Customer Support Specialist who will play a pivotal role in ensuring seamless coordination between our sales, manufacturing, logistics, and customer teams. This position is the key operational link between our manufacturing units, country sales team, and customers (orthodontists and dental clinics). The successful candidate will be responsible for handling all order processing, delivery coordination, invoicing, and shipment tracking, ensuring a smooth and efficient end-to-end customer experience. Key Responsibilities Order &amp; Delivery Management<ul> <li>Manage and process customer orders in SAP, ensuring accurate data entry and timely invoicing.</li> <li>Prepare and issue delivery notes and invoices in alignment with manufacturing schedules and customer requirements.</li> <li>Liaise with the manufacturing teams across different countries to confirm order status, production timelines, and shipment readiness.</li> <li>Coordinate with UPS and other logistics partners to arrange and track deliveries to doctors and clinics.</li> <li>Monitor and update customers regarding shipment progress, expected delivery dates, and any potential delays.</li></ul> Customer Communication &amp; Support<ul> <li>Serve as the primary contact point for Turkish doctors and clinics on all order-related and shipment inquiries.</li> <li>Communicate fluently in English and Turkish with both internal teams and external stakeholders.</li> <li>Provide proactive updates and problem-solving to ensure customer satisfaction and on-time delivery performance.</li></ul> SAP &amp; Data Administration<ul> <li>Maintain and update accurate records in SAP ERP, ensuring all transactions are aligned with company policies.</li> <li>Generate regular reports on order status, invoicing, delivery performance, and issue resolution metrics.</li> <li>Support the implementation of process improvements in order handling, billing accuracy, and logistics coordination.</li></ul> Cross-functional Collaboration<ul> <li>Work closely with the Country Sales Manager, Digital Sales Specialists, and Clinical Support teams to align customer communication and service expectations.</li> <li>Collaborate with regional and global manufacturing teams to optimize order-to-delivery processes.</li> <li>Ensure compliance with company policies, documentation standards, and regulatory requirements for product delivery and invoicing.</li></ul> Qualifications &amp; Experience<ul> <li>Bachelor&rsquo;s degree in Business Administration, Supply Chain, Logistics, or a related field.</li> <li>2&ndash;4 years of experience in customer support, logistics coordination, or order management, ideally in a manufacturing or healthcare-related company.</li> <li>Fluency in English and Turkish (both written and verbal) is mandatory.</li> <li>Proven SAP proficiency (minimum 80%) in order processing, invoicing, and logistics modules.</li> <li>Strong organizational, analytical, and problem-solving skills.</li> <li>Excellent communication and coordination abilities with a high level of attention to detail.</li> <li>Ability to work under pressure and manage multiple priorities while maintaining accuracy and professionalism.</li> <li>This position is based out of Istanbul, T&uuml;rkiye.</li></ul> Preferred Skills<ul> <li>Experience in the dental, medical device, or healthcare industry is an advantage.</li> <li>Familiarity with ERP and CRM systems.</li> <li>Knowledge of logistics documentation, customs procedures, or import/export coordination.</li> <li>A proactive mindset with a customer-first approach and commitment to continuous improvement.</li></ul> Why Join Us At Envista, we are shaping the future of dental innovation. As part of the Spark launch in Turkey, you will be joining a pioneering team that combines cutting-edge orthodontic technology with a mission to deliver exceptional service and patient outcomes. This is a unique opportunity to be part of an exciting new chapter for one of our fastest-growing brands. Operating Company: Ormco Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential. Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.</div>

Customer Support Specialist – Spark Türkiye

Token Finansal Teknolojiler

<div>
 
 
 Step into the future of fintech with us!
 
 
 
 
 
 
 We&rsquo;re not just a company; we&rsquo;re a dynamic team of innovators pushing the boundaries of what&rsquo;s possible. We're on the lookout for passionate, forward-thinking Operations Specialist/Senior Specialist to join us on this exciting journey! Operations Specialist/Senior Specialist works cross-functionally to help businesses start using Token products as and quickly as possible.
 
 
 
 
 
 
 🔍Who We Are
 
 
 
 
 
 
 At Token Financial Technologies, we lead Turkey&rsquo;s fintech revolution, empowering over 800,000 users and handling nearly 4 million transactions daily. Our flagship solutions, &Ouml;dero and TokenFlex, redefine payment systems and corporate benefits with cutting-edge technology. As part of Ko&ccedil; Holding and partnering with Beko, we&rsquo;re a team of innovators dedicated to driving progress and making a real impact in the financial world. We are looking for Operations Specialist/ Senior Operations Specialist from a banking or e-commerce background to join our Operations and Customer Support Team.
 
 
 
 
 
 
 ✨ What You&rsquo;ll Be Rocking
 
 
 
 
 
 <ul>
 <li>
 Analysis of financial documents such as credit reports or annual financial statements
 </li>
 <li>
 Analyze the clients' financial data
 </li>
 <li>
 Controlling and collecting merchants&rsquo; documents.
 </li>
 <li>
 Prepare necessary reports or information to management to take decision
 </li>
 <li>
 Making verification processes of KYC, KPS, GIB, etc.
 </li>
 <li>
 Establish and maintain positive relationships with internal stakeholders and clients.
 </li>
 <li>
 Work closely with product, sales, customer support and fraud teams.
 </li>
 <li>
 Review merchant performance, publicly available information, and/or commercial credit tools to conduct detailed investigations into merchant supportability
 </li>
 </ul>
 
 
 
 
 
 🎯 The Perfect Fit
 
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree in related fields
 </li>
 <li>
 To use MS Office programs efficiently
 </li>
 <li>
 To have analytical thinking, research, inquiry, and problem-solving abilities; to possess knowledge of data collection and reporting; and to have effective written and verbal communication skills
 </li>
 <li>
 To be knowledgeable about project management
 </li>
 <li>
 Excellent verbal and written skills in English,
 </li>
 <li>
 Listening different perspectives and building collaboration
 </li>
 </ul>
 
 
 
 
 
 ❤️ Why You&rsquo;ll Love Working Here
 
 
 
 
 
 <ul>
 <li>
 12+4 Salary Package: Enjoy an additional 4 months' salary
 </li>
 <li>
 Learning Platforms: Gain access to top educational platforms including Ko&ccedil; Academy, Cambly, Coursera etc.
 </li>
 <li>
 Ko&ccedil; Office Free: Work flexibly from any Ko&ccedil; office
 </li>
 <li>
 Ko&ccedil; Community Sports Club: Participate in sports, social, and cultural events, and recharge in green spaces with our exclusive Ko&ccedil; Community Sports Club
 </li>
 <li>
 Ko&ccedil; Family Program : Access special advantages from Ko&ccedil; Group companies, and include two family members in this exclusive program.
 </li>
 <li>
 Flextra Benefits: Customize your benefits with Flextra, including life insurance, shopping vouchers, check-ups, and individual retirement plans etc.
 </li>
 <li>
 Special Leave Days: Enjoy flexible leave days for your birthday, your child's milestones
 </li>
 <li>
 Social Support: Receive support for significant life events such as weddings, family expansions
 </li>
 </ul>
 
 
 
 
 
 🌐 Connect with us
 
 
 
 
 
 
 Web site: https://www.tokeninc.com/
 
 
 Linkedin:https://www.linkedin.com/company/tokeninc/
 
 
 Instagram: https://www.instagram.com/tokenfintech/
 
 
 YouTube:https://www.youtube.com/channel/UCaOpoQtYzio-s3KgGHuSPLA
 
</div>

Operations Specialist/Senior Specialist

Roche

<div>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.<div>
The Position</div>
We are looking for a Technical Service Specialist located in &#304;stanbul (Avrupa) at Roche Diagnostics.
This is an exciting time to join Roche Support Teams. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops, and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment, and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
The Opportunity
The Roche Support Teams are committed to providing industry-defining support to its customers. As a Technical Service Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche-assigned product lines, and provide valued service to your laboratory customers in Turkey.
The Technical Service Specialist in the Roche Support Teams, position serves as a technical repair or installation specialist for Roche product lines.
The Roche Technical Service Specialist also;<ul><li>Provides routine technical support to customers on operational and maintenance aspects of system equipment</li></ul>
-Performs on-site service, repair, and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking<ul><li>Serves as customer contact on routine technical and service-related problems</li></ul><ul><li>Schedules and performs preventative maintenance per department policy</li></ul><ul><li>Monitors customer equipment performance and can respond and resolve most routine issues</li></ul><ul><li>Refers complex problems and issues to higher levels</li></ul><ul><li>Receives training and delivers service within the normal scope of the position</li></ul><ul><li>Follows documented practices, policies, and procedures in providing repair and installation support</li></ul><ul><li>Diagnoses mechanical, hardware, software, and system failure, using established procedures</li></ul><ul><li>Determines the most cost-effective repair/resolution to minimize customer downtime</li></ul><ul><li>Provides analysis, feedback, and recommendations on product failure trends and serviceability issues</li></ul><ul><li>Documents all activity in a manner compliant with the company&rsquo;s quality procedures</li></ul><ul><li>Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions</li></ul><ul><li>Responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products</li></ul><ul><li>Promotes effective, positive, and productive communication among the team to ensure and maximize the satisfaction of the customer base</li></ul><ul><li>Manages customer accounts at a level that promotes goodwill, confidence, and credibility to exceed customer expectations in terms of product, service, and support quality</li></ul><ul><li>Identifies revenue-generating and cost-saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers</li></ul><ul><li>Maintains expenses within departmental guidelines and controls inventory and all company property</li></ul>
Who You Are<ul><li>
Bachelor&rsquo;s degree in Biomedical Engineering, Mechanical Engineering, Electrical/Electronic Engineering</li><li>
Advanced knowledge of electronics, electro-mechanical systems, and information technology</li><li>
Ability to serve as an internal technical resource for lower-level staff</li><li>
Knowledge of basic chemistry</li><li>
Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region, and be on call 24/7 during rotation</li><li>
Good written/verbal communication, organization, and prioritization skills</li><li>
Good English communication skills</li><li>
Effective customer service skills, which include a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships</li><li>
Ability to travel, including some overnight travel, is required</li></ul><div>
Who we are</div>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. 
Let&rsquo;s build a healthier future, together.
Roche is an Equal Opportunity Employer.</div>

Technical Service Specialist

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple&rsquo;s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
 
 
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services. 
 
Description 
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. 
 
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. 
 
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. 
 
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. 
 
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate technical expertise of Apple products and services. 
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. 
Navigate customer service issues with care and strong interpersonal skills. 
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience. 
Work in a fast-paced environment and balance multiple tasks at the same time. 
Work well in a team environment, demonstrating shared responsibility and accountability with other team members. 
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values. 
Be curious and open to learning from others and helping each other grow. 
 
Minimum Qualifications 
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
You should also be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Teknik Uzman

Innomotics

<div>
 Job ID: 4305
 
 
 Location:
 
 
 Istanbul, TR, 34870
 
 
 
 We are looking for a Technical Sales Support Professional (f/m/d) in Istanbul to join our team at Innomotics.
 
 
 
 
 Your change engine.
 
 
 
 Motors and drives are our business redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion &ndash; in e-motion. We are the &ldquo;we&rdquo; in power &ndash; and we can empower you.
 
 
 
 15,000 and counting.
 
 
 
 Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That&rsquo;s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let&rsquo;s go!
 
 
 
 Your future role.
 
 
 
 <ul>
 <li>
 As Technical Sales Support Professional who will be responsible for sales support activities for Low Voltage Motors (LVM), you will;
 </li>
 <li>
 Develop technical solutions and prepare quotations for customer inquiries.
 </li>
 <li>
 Serve as a product specialist to assist the sales team with inquiries regarding product portfolio.
 </li>
 <li>
 Create custom designs tailored to customer requirements by maintaining communication with quotation centers at the factories.
 </li>
 <li>
 Coordinate commercial, logistics and other relevant teams during quotation preparation.
 </li>
 <li>
 Follow up internal processes from order to dispatch by coordinating related teams to ensure successful delivery, commissioning and after sales support.
 </li>
 <li>
 Promote product highlights in line with the global product strategy.
 </li>
 <li>
 Provide support for the preparation of technical specifications.
 </li>
 <li>
 Handle incoming inquiries at the call center, provide an initial response and forward the case to the appropriate sales specialist if required.
 
 
 </li>
 </ul>
 
 Your profile.
 
 
 
 <ul>
 <li>
 You have a university degree in Electrical Engineering, Control Engineering, Electrical-Electronics Engineering, Mechatronics Engineering.
 </li>
 <li>
 In addition to very good knowledge in low voltage electrical motors, you need to have minimum 2 years of experience in sales &amp; marketing.
 </li>
 <li>
 Business fluent English skills.
 </li>
 <li>
 Analytical thinking, decision making, change orientation and good communication skills.
 
 
 </li>
 </ul>
 
 Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics
 
 
 
 As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
</div>

Technical Sales Support Professional

Explore 1047+ Customer support specialist in Istanbul Jobs In Istanbul Turkey this November. Find roles across top companies and apply now to boost your career.

1047 customer support specialist jobs IN Istanbul Jobs In Istanbul Turkey

Customer Support Specialist

Customer Support Specialist – Spark Türkiye

Operations Specialist/Senior Specialist

Technical Service Specialist

Teknik Uzman

Technical Sales Support Professional

Teknik Uzman