customer service representative Jobs in Rawalpindi

customer service representative

business development specialist Jobs in Rawalpindi

business development specialist

customer service representative (csr) Jobs in Rawalpindi

customer service representative (csr)

call center customer service representative (csr) Jobs in Rawalpindi

call center customer service representative (csr)

call centre representative Jobs in Rawalpindi

call centre representative

customer support specialist

Kudostore

Job Title: IT Specialist - Call Center / BPO Location: Shamasabad, Rawalpindi Job Type: Full-Time, On-Site Joining: ImmediateAbout Us:We are a rapidly growing BPO setting up a state-of-the-art call center operation. Our success hinges on robust, seamless technology that empowers our agents and satisfies our international clients. We are looking for a technical expert to build and maintain the backbone of our entire operation.The Role:We are seeking a skilled and proactive IT Specialist to take full ownership of our call center's technological infrastructure. This is a hands-on role where you will be responsible for everything from setting up the initial architecture to troubleshooting daily issues. You will be the key person ensuring our systems&mdash;especially our cloud telephony and CRM&mdash;run smoothly 24/7, directly impacting our productivity and client success.What You&rsquo;ll Do:<ul><li>System Setup &amp; Implementation: Lead the installation, configuration, and integration of all critical call center systems, including:</li><li>Cloud-Based Telephony/VoIP Systems (e.g., Vicidial, Asterisk, Twilio)</li><li>Auto-Dialers (Predictive, Progressive, etc.)</li><li>CRM Software (e.g., HubSpot, Zoho, Salesforce)</li><li>Workstations, Headsets, and Network Infrastructure (LAN/WAN)</li><li>Maintenance &amp; Troubleshooting: Provide first-line technical support to agents and management. Diagnose and resolve hardware, software, and network issues promptly to minimize downtime.</li><li>Security &amp; Compliance: Implement and manage IT security protocols, data protection measures, and access controls to ensure client data confidentiality and system integrity.</li><li>Monitoring &amp; Performance: Continuously monitor system performance, analyze logs, and optimize the IT environment for maximum efficiency and uptime.</li><li>User Management: Create and manage user accounts, permissions, and access rights across all platforms (CRM, Dialer, Workstations).</li><li>Training &amp; Documentation: Develop simple guides and provide basic training to staff on how to use hardware and software effectively. Maintain clear documentation of system configurations and procedures.</li></ul>What We&rsquo;re Looking For:<ul><li>Proven Experience: 2+ years of experience in an IT support or specialist role, preferably within a call center or BPO environment.</li><li>Technical Must-Haves:</li><li>Hands-on experience with VoIP and cloud telephony systems is essential.</li><li>Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Routers/Switches).</li><li>Proficiency in configuring and supporting Windows OS and hardware.</li><li>Experience with integrating CRM systems with dialers and other tools.</li><li>Ability to troubleshoot complex technical problems under pressure.</li><li>Proactive Mindset: A self-starter who can anticipate issues and implement solutions before they affect operations. You are not just a fixer; you are a builder and an optimizer.</li><li>Communication Skills: Ability to explain technical concepts to non-technical users clearly and effectively.</li><li>Availability: Must be an immediate joiner and flexible to provide support as needed.</li></ul>What We Offer:<ul><li>Competitive Salary: A competitive compensation package (can specify a range like PKR 50,000 - 75,000 based on experience and expertise).</li><li>Central Role: Be the essential technical expert in a growing company. Your work will be critical and highly visible.</li><li>Hands-On Experience: Gain deep, practical experience with a wide range of call center technologies and architectures.</li><li>Career Growth: Opportunity to grow into a senior IT management role as the company expands.</li></ul>Ready to Build Our Technology Foundation?If you are a problem-solver who loves technology and wants to be the key player behind a successful call center operation, we encourage you to apply.Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthExperience:<ul><li>IT: 2 years (Preferred)</li></ul>Work Location: In person

IT Specialist (Call Center / BPO)

ZED Global Consultants

Role Overview: We are seeking a highly organized and proactive Customer Support Representative (CSR) to join our dynamic team. The ideal candidate will be the first point of contact for our clients and will play a key role in ensuring smooth office operations by providing exceptional administrative and customer support.Key Responsibilities:<ul><li>Serve as the first point of contact, professionally handling all inbound queries via phone, email, and in-person visits.</li><li>Provide outstanding customer support by addressing client concerns promptly and effectively.</li><li>Record, track, and diligently follow up on all customer queries and tasks in a timely manner to ensure resolution.</li><li>Utilize tools like Microsoft/Google Word and Excel to create reports, maintain records, and manage data efficiently.</li><li>Provide comprehensive support to supervisors and senior managers by assisting with their assigned tasks and projects.</li><li>Demonstrate strong communication skills in both English and Urdu, ensuring clear and effective interaction with clients and team members.</li><li>Proactively manage and prioritize tasks to meet deadlines in a fast-paced environment.</li><li>Perform additional duties as assigned by the supervisor to support overall office objectives.</li></ul>Qualifications &amp; Skills:<ul><li>Proven experience in a coordination, customer support, or administrative role.</li><li>Excellent command of both English and Urdu (written and verbal).</li><li>Strong proficiency in Microsoft Office Suite (especially Word and Excel).</li><li>Exceptional interpersonal and customer service skills.</li><li>Ability to handle multiple tasks simultaneously with a high degree of accuracy.</li><li>Strong problem-solving skills and a proactive attitude.</li><li>Ability to work independently and as part of a team.</li></ul>How to Apply:Interested candidates are invited to submit their resume and a cover letter detailing their suitability for this role to info@zedglb.com.Please include &quot;Application for CSR &quot; in the subject line.Job Type: Full-timePay: From Rs25,000.00 per monthWork Location: In person

Customer Support Representative (CSR)

Comtanix

Customer Support RepresentativePlease read thoroughly before you apply.Location: Bahria Town, Phase 8, Rawalpindi Timing: 6 PM - 3 AMComtanix is a fast-growing BPO (NOT a call center) situated in Bahria Phase 8, Rawalpindi. Currently we are looking for experienced individuals for the post of &lsquo;&rsquo;Customer Support Representative&rsquo;&rsquo; with great verbal and written communication skills.Responsibilities Include:<ul><li>Interact with prospective customers across the USA via outbound phone calls, and emails to grow and maintain existing business.</li><li>Pro-actively hunt for new opportunities within the assigned territories/accounts</li><li>Maintain a well-developed pipeline of prospects</li><li>Develop strong, ongoing relationships with prospects and customers</li><li>Regularly connect with the customers and the suppliers via phone/email for profitable relations</li><li>Work with the technology partners on price quotations as per the customer requisitions</li><li>Track all sales activities in the CRM system and keep current by updating account information regularly</li><li>Achieve quarterly sales target</li><li>Weekly reporting to the Sales manager and supervisor.</li></ul>SkillsMS Office, Fluent in English, Knowledge Of CRM System, Writing Skills, B2B Business Development,OutlookQualificationBachelor&rsquo;s RequiredSalaryMarket CompetitiveJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Customer support Officer

Value Engineering

<ul><li>Serve as the primary point of contact for assigned clients, ensuring timely and professional communication.</li><li>Understand client needs and business objectives to ensure product adoption and satisfaction.</li><li>Handle client queries, troubleshoot issues, and provide prompt resolutions to enhance the client experience.</li><li>Collaborate with internal departments (Engineering, Support, and Operations) to address client feedback and improve services.</li><li>Track key account metrics (e.g., client satisfaction scores, retention rates, product usage).</li><li>Prepare and present regular reports on client status, feedback, and improvement opportunities.</li><li>Participate in client on-boarding and training sessions to ensure smooth transitions and understanding of services.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in business, Marketing, Communications, or a related field.</li><li>Minimum 3 years of proven experience in Customer/client Success, Account Management, or similar client-facing role.</li><li>Excellent verbal and written communication skills in English.</li><li>Comfortable working night shift to accommodate international clients, AUS and USA based.</li><li>Proficiency in CRM systems (e.g., Salesforce, HubSpot) and customer success tools.</li></ul>Benefits<ul><li>Annual Leaves</li><li>Performance Bonuses</li><li>In-house Gym Facilities</li><li>Internal Training's</li><li>Career Growth Plan</li></ul>Job Type: Full-timeWork Location: In person

Client Success Associate

Smart Connect Communications

Join Smart Connect Communications &ndash; A Leading UK-Based Taxi Service Provider!Location: Office-based &ndash; Satellite Town, Rawalpindi Job Type: Full-time (In-person) Work Schedule: 6 days a week, rotational day and night shifts (9 hours per shift, including 1-hour break) Contract: Minimum 1-year commitment requiredAbout UsSmart Connect Communications is a well-established and reputable UK-based taxi service provider. As we continue to expand our operations, we are looking for English-speaking Customer Service Representatives to join our dynamic team in Rawalpindi. This is a great opportunity to work in a fast-paced, international environment.Key Responsibilities<ul><li>Handle inbound customer calls professionally and efficiently</li><li>Communicate with customers via live chat to provide quotes and book rides</li><li>Respond to customer inquiries via email</li><li>Manage bookings across all channels (calls, chats, and emails), including payment processing</li><li>Dispatch rides promptly to available drivers</li></ul>Requirements<ul><li>Minimum 1 years of experience in a call center environment</li><li>Excellent spoken and written English</li><li>Strong customer-oriented attitude and professional behavior</li><li>Willingness to work rotational shifts (day/night)</li><li>Minimum 2-year contract commitment</li></ul>Compensation &amp; Benefits<ul><li>Salary: PKR 60,000 &ndash; 85,000 (based on experience and skills)</li><li>Bonuses:</li><li>Punctuality Bonus: PKR 3,000/month</li><li>Performance Bonus: PKR 3,000/month</li><li>Additional target-based incentives</li></ul>Additional Details<ul><li>Application Question:</li><li>Are you happy to sign a minimum 2-year contract?</li><li>Experience Required:</li><li>Customer Service: Minimum 1 year (Required)</li><li>Language Requirement:</li><li>English (Fluent &ndash; spoken and written)</li><li>Work Location:</li><li>In-person (Satellite Town, Rawalpindi)</li></ul>Ready to Join Us?If you meet the criteria and are excited to be part of a growing, international company &mdash; we&rsquo;d love to hear from you!Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs60,000.00 - Rs85,000.00 per monthWork Location: In person

Customer Service Representative (English)

Join Smart Connect Communications &ndash; A Leading UK-Based Taxi Service Provider!Location: Office-based &ndash; Satellite Town, Rawalpindi Job Type: Full-time (In-person) Work Schedule: 6 days a week, rotational day and night shifts (9 hours per shift, including 1-hour break) Contract: Minimum 1-year commitment requiredAbout UsSmart Connect Communications is a well-established and reputable UK-based taxi service provider. As we continue to expand our operations, we are looking for English-speaking Customer Service Representatives to join our dynamic team in Rawalpindi. This is a great opportunity to work in a fast-paced, international environment.Key Responsibilities<ul><li>Handle inbound customer calls professionally and efficiently</li><li>Communicate with customers via live chat to provide quotes and book rides</li><li>Respond to customer inquiries via email</li><li>Manage bookings across all channels (calls, chats, and emails), including payment processing</li><li>Dispatch rides promptly to available drivers</li></ul>Requirements<ul><li>Minimum 3 years of experience in a call center environment</li><li>Excellent spoken and written English</li><li>Strong customer-oriented attitude and professional behavior</li><li>Willingness to work rotational shifts (day/night)</li><li>Minimum 1-year contract commitment</li></ul>Compensation &amp; Benefits<ul><li>Salary: PKR 60,000 &ndash; 85,000 (based on experience and skills)</li><li>Bonuses:</li><li>Punctuality Bonus: PKR 3,000/month</li><li>Performance Bonus: PKR 3,000/month</li><li>Additional target-based incentives</li></ul>Additional Details<ul><li>Application Question:</li><li>Are you happy to sign a minimum 1-year contract?</li><li>Experience Required:</li><li>Customer Service: Minimum 1 year (Required)</li><li>Language Requirement:</li><li>English (Fluent &ndash; spoken and written)</li><li>Work Location:</li><li>In-person (Satellite Town, Rawalpindi)</li></ul>Ready to Join Us?If you meet the criteria and are excited to be part of a growing, international company &mdash; we&rsquo;d love to hear from you!Job Type: Full-timePay: Rs60,000.00 - Rs85,000.00 per monthWork Location: In person

Customer Service Representative

Bravebpo

<ul><li>Handle inbound and .outbound calls in a professional way and courteous manner.</li><li>Provide excellent customer service and consistently meet daily and monthly sales targets.</li><li>Accurately document customer information in the related forms and sheets.</li><li>Meet or exceed performance targets,including call quality and productivity metrics.</li><li>Collaborate and assist fellow team members with sales activities.</li><li>Adhere to call center scripts,protocols and compliance regulations to ensure consistency and legal compliance.</li><li>Keep Management updated on any issue ,conflicts,or areas of concern.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthWork Location: On the road

Verifiers

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