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customer care officer Jobs in Saudi Arabia

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customer operations lead specialist

customer support specialist

Foodics

Who Are We <p>We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p> The Job in a Nutshell <p>We are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels</p><p>In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!</p> What Will You Do <ul><li>Handle and provide the correct answers for client inquiries.</li><li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.</li><li>Document communication logs into our CRM and ticketing systems with accuracy.</li><li>Train clients on using Foodics products using multiple virtual channels.</li><li>Report daily events to team leaders and highlight areas where more attention may be needed.</li></ul> What Are We Looking For <ul><li>Bachelor's degree in any major. (Preferred)</li><li>0 - 1 year of experience in call center or customer service roles.</li><li>High fluency in the English language, especially speaking and communicating verbally. (Must)</li><li>Excellent typing skills (Must).</li><li>Comfortable and skilled in delivering training. (Preferred)</li><li>Willing to work hard and with autonomy to handle customer cases till case resolution.</li><li>Is naturally strong in communication, with great ability for problem-solving.</li><li>Comfortable in conducting routine tasks while maintaining quality standards.</li></ul> What We Offer You <p>We believe you will love working at Foodics!</p><ul><li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?5gzGUc577o5ZLhCxHTnO1kZapG91e6vvf" width="0" height="0" />

Customer Support Specialist

<strong>Who Are We</strong><br> <p><em>We Are Foodics!</em> a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p><strong>The Job in a Nutshell</strong><br>We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels</p><p>In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!</p><p><strong>What Will You Do</strong><br></p><ul><li>Handle and provide the correct answers for client inquiries received at the center of excellence.</li><li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.</li><li>Document communication logs into our CRM and ticketing systems with accuracy.</li><li>Train clients on using Foodics products using multiple virtual channels.</li><li>Report daily events to team leaders and highlight areas where more attention may be needed.</li></ul><p><strong>What Are We Looking For</strong></p><ul><li>Bachelor's degree in any major. (Preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in the English language, especially speaking and communicating verbally (Must)</li><li>Excellent typing skills (Must)</li><li>Flexible to work in different shifts in Khobar - On-site (Must)</li><li>Comfortable and skilled in delivering training (Preferred)</li><li>Willing to work hard and with autonomy to handle customer cases till case resolution</li><li>Is naturally strong in communication, with great ability for problem-solving</li><li>Comfortable in conducting routine tasks while maintaining quality standards.</li></ul><p><strong>What We Offer You</strong></p><p>We believe you will love working at Foodics!</p><ul><ul><li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></ul><img src="https://www.jobg8.com/Tracking.aspx?Xb308tjG7wthmbDS%2f0oqNPE8jxMhuZ%2fEe" width="0" height="0" />

Talent 360

About SiFi <p>SiFi is a corporate expense management platform designed to empower accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.</p> About the role <p>The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.</p> Key Responsibilities <ul><li>Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat).</li><li>Diagnose and resolve technical problems related to SiFi's platform and services.</li><li>Provide step-by-step guidance to customers on using product features and troubleshooting common issues.</li><li>Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.</li><li>Escalate complex technical issues to the engineering or product teams as needed.</li><li>Follow up with customers to ensure their technical issues have been resolved and they are satisfied.</li><li>Contribute to the creation and maintenance of support documentation and knowledge base articles.</li><li>Identify and report recurring technical issues and provide feedback to the product team.</li><li>Stay up-to-date with SiFi's product updates and technical specifications.</li><li>Provide excellent customer service and maintain a professional demeanor.</li></ul> Basic Qualifications <ul><li>Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.</li><li>Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.</li><li>Strong technical aptitude and problem-solving skills.</li><li>Excellent verbal and written communication skills in English and Arabic (preferred).</li><li>Familiarity with troubleshooting software and web applications.</li><li>Good understanding of basic networking concepts.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?bCBjQJ4zyhR7KdtNGqceZ%2btBBqdpa0nMz" width="0" height="0" />

Customer Support Specialist (Riyadh)

Talent 360 ME

<p>SiFi is a corporate expense management platform designed to empower accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.</p> About the role <p>The Customer Support Specialist provides technical and product related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem solving skills, and excellent communication abilities.</p> Key Responsibilities <ul> <li>Respond to customer inquiries regarding technical issues and product functionality via phone, email, and chat.</li> <li>Diagnose and resolve technical problems related to SiFi's platform and services.</li> <li>Provide step by step guidance to customers on using product features and troubleshooting common issues.</li> <li>Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.</li> <li>Escalate complex technical issues to the engineering or product teams as needed.</li> <li>Follow up with customers to ensure their technical issues have been resolved and they are satisfied.</li> <li>Contribute to the creation and maintenance of support documentation and knowledge base articles.</li> <li>Identify and report recurring technical issues and provide feedback to the product team.</li> <li>Stay up to date with SiFi's product updates and technical specifications.</li> <li>Provide excellent customer service and maintain a professional demeanor.</li> </ul> Basic Qualifications <ul> <li>Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.</li> <li>Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.</li> <li>Strong technical aptitude and problem solving skills.</li> <li>Excellent verbal and written communication skills in English and Arabic (preferred).</li> <li>Familiarity with troubleshooting software and web applications.</li> <li>Good understanding of basic networking concepts.</li> </ul> <p>Location: Riyadh, Saudi Arabia.</p><img src="https://www.jobg8.com/Tracking.aspx?06jDRgHoD8Jh29%2b921mL%2b4epLHUe5s14q" width="0" height="0" />

Florose

<p>Get AI-powered advice on this job and more exclusive features.</p><p>We are looking for a dedicated and professional <b>Customer Service Specialist</b> to join our team and provide an outstanding customer experience. The ideal candidate will be responsible for handling customer inquiries, resolving issues effectively, and ensuring high levels of customer satisfaction.</p><ul><li>Manage customer inquiries through phone, email, whatsapp.</li><li>Resolve complaints and provide appropriate solutions in a timely manner.</li><li>Follow up with customers to ensure their issues are fully resolved.</li><li>Coordinate with internal teams to improve processes and customer experience.</li><li>Maintain accurate records of customer interactions in CRM systems.</li><li>Provide product/service information clearly and professionally.</li><li>Contribute to achieving customer service KPIs and targets.</li></ul><p><b> Qualifications & Requirements:</b></p><ul><li>3+ years of experience in customer service, preferably in e-commerce or retail.</li><li>Strong communication and problem-solving skills.</li><li>Ability to handle multiple tasks under pressure.</li><li>Proficiency in Microsoft Office and customer service software/CRM systems.</li><li>Fluency in both Arabic and English (written and spoken)</li></ul> Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Full-time</li></ul> Industries <ul><li>Retail Florists</li></ul><p>Referrals increase your chances of interviewing at Florose by 2x</p><p>Jiddah, Makkah, Saudi Arabia 10 hours ago</p><img src="https://www.jobg8.com/Tracking.aspx?tshgTOASS1kQjbD4y2xf57gbo90Gylxuy" width="0" height="0" />

Customer Service Specialist

NEOM S.C.

<div>
 <p>
  <strong>
   About the Job
  </strong>
 </p>
 <p>
  We are looking for a proactive and detail-oriented
  <strong>
   ERP Support Specialist
  </strong>
  to join our IT team. The ideal candidate will ensure seamless ERP system operations across departments, supporting modules such as
  <strong>
   SAP S/4HANA, FI/CO, Procurement, MM, and HCM
  </strong>
  . This role focuses on providing technical support, improving user experience, and driving system optimization to meet business needs effectively.
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   Key Responsibilities
  </strong>
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   Provide timely technical support for ERP-related issues and maintain consistent master data.
  </li>
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   Coordinate with NEOM Tech &amp; Digital or external consultants for system escalations.
  </li>
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   Conduct user training, develop manuals, and maintain updated documentation.
  </li>
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   Participate in UAT testing, assist in new SAP developments, and communicate deployment changes.
  </li>
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   Act as a liaison between end-users and technical teams to ensure system needs are met.
  </li>
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   Identify and implement opportunities for system enhancements and process improvements.
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   Deliver clear feedback on system performance and user experience.
  </li>
 </ul>
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  <br/>
 </p>
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  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science, Information Technology, or a related field.
  </li>
  <li>
   3&ndash;5 years of experience as an ERP Support Specialist.
  </li>
  <li>
   Strong knowledge of SAP modules (FI/CO, Procurement, MM, HCM).
  </li>
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   Excellent analytical, communication, and problem-solving skills.
  </li>
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   Proven ability to deliver user training and documentation.
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   Ability to work independently, prioritize tasks, and meet deadlines.
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   Strong interpersonal skills to collaborate across diverse teams.
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 </p>
</div>


ERP Support Specialist

Ferrero

<p></p><div><div><div><div>End to End Supply Chain</div>
<div>Job ID:
<div>72400</div>
</div></div><div><div>Jeddah, SA (Hybrid)</div>
<div><div>Permanent</div></div></div></div></div><div></div>
<br><div><div><div><p>Company description</p>
</div><div><p>Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella&reg;, Tic Tac&reg;, Ferrero Rocher&reg;, Raffaello&reg;, Kinder Bueno&reg; and Kinder Surprise&reg;. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.</p>
</div></div><div><div><p>Diversity Statement</p>
</div><div><p>Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.</p>
</div></div><div><div><p>About the Role:</p>
</div><div><p>The Customer Service Specialist (CSS) contributes to the success of Ferrero all Brands and Customers by handling frontline and backline activities to merchandise orders to key customers in a fast-paced direct customer delivery environment. analyze situations accurately taking effective action under narrow time constraints. This role reports into the Customer Service Manager KSA.</p>
</div></div><div><div><p>Main Responsibilities:</p>
</div><div><p>You will be responsible for managing customer service operations across Saudi Arabia, ensuring smooth shipment processes and strong relationships with key accounts. You will handle customers&rsquo; requirements and orders in a timely manner, maintain and continuously improve master data, and secure the delivery of SLAs agreed with business partners. You will work closely with internal teams such as Demand Planning, Product Supply, Logistics Operations, Finance, and Sales to ensure seamless collaboration. You will monitor customer operations, analyze key performance indicators, and develop Ferrero Customer Service metrics to identify improvement areas and enhance process effectiveness. You will also support the Sales team through customer scorecards and analyses, proposing solutions that elevate service quality. In addition, you will drive operational excellence by implementing improvement initiatives, strengthening process maturity, and optimizing order-to-delivery cycles in partnership with warehouses, transportation, and other stakeholders to achieve best-in-class service at cost-efficient levels.</p>
</div></div><div><div><p>Who we are looking for:</p>
</div><div><p>You will hold a Bachelor&rsquo;s degree and have 1 to 3 years of relevant experience in customer service or supply chain operations. You will demonstrate a strong understanding of logistics and planning techniques, along with solid technical and system knowledge, particularly in SAP and CRM systems.</p>
</div></div><div><div><p>How to be successful in the role and at Ferrero:</p>
</div><div><p>Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you&rsquo;ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.</p></div></div></div>
<br><div><h2 class="jobSectionHeader"><b>Our Application Process</b></h2><div><div><p>
We&rsquo;re constantly looking for talented individuals who are ready to be part of our dynamic and growing organization. Ferrero is a company with a global presence and family values. Join us!</p></div></div><div><div><div><div><div><h5 class="jobSectionHeader"><b>
1. Apply</b></h5><p>
Complete your online application, upload your CV and include brief cover letter to help us understand your experience and interests</p></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>
2. Assess</b></h5><p>
Our HR team will arrange a phone or video interview if we feel your qualifications are a good match for the job</p></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>
3. Interview</b></h5><p>
If the first interview goes well, you&rsquo;ll be invited to speak with a Ferrero manager to assess your competencies, technical aptitude and fit within our dynamic organization</p></div></div></div></div></div></div><div></div>

Customer Service Specialist - Supply Chain

Explore 3415+ Customer support specialist in Saudi Arabia this October. Find roles across top companies and apply now to boost your career.

3415 customer support specialist jobs IN Saudi Arabia

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist (Riyadh)

Customer Support Specialist (Riyadh)

Customer Service Specialist

ERP Support Specialist

Customer Service Specialist - Supply Chain