customer service representative Jobs in Sharjah

customer service representative

customer care agent

customer service training specialist Jobs in Sharjah

customer service training specialist

customer support service (remote) Jobs in Sharjah

customer support service (remote)

customer support specialist

YesaAgain FZC

Job Overview: We are looking for a proactive and detail-oriented Customer Support Specialist with experience in electronics products and e-commerce platforms such as Amazon and Back Market. The ideal candidate will have strong analytical skills, excellent communication abilities, and a passion for delivering outstanding customer experiences.Key Responsibilities:<ul><li>Provide professional and timely customer support via email, chat, and phone.</li><li>Handle inquiries, complaints, returns, and warranty cases related to electronics products.</li><li>Manage customer communications and cases through Amazon Seller Central and Back Market Seller Portal.</li><li>Analyze customer issues and order data to identify root causes and improve service quality.</li><li>Coordinate with warehouse, logistics, and technical teams to resolve customer issues efficiently.</li><li>Monitor product feedback, reviews, and return reasons to identify trends and improvement opportunities.</li><li>Maintain accurate records of customer interactions and resolutions.</li><li>Ensure compliance with marketplace policies and service level agreements.</li></ul>Requirements:<ul><li>Proven experience in customer support for electronics products.</li><li>Hands-on experience with Amazon Seller Central and Back Market platform.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent written and verbal communication skills in English.</li><li>Ability to handle high volumes of customer inquiries while maintaining quality.</li><li>Strong attention to detail and organizational skills.</li><li>Experience with CRM or ticketing systems is a plus.</li></ul>Preferred Qualifications:<ul><li>Experience in e-commerce operations or marketplace management.</li><li>Knowledge of electronics troubleshooting or technical support.</li><li>Familiarity with KPI tracking (response time, resolution time, customer satisfaction).</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Growth opportunities in a fast-growing e-commerce environment</li><li>Collaborative and supportive team culture</li></ul>Job Type: Full-timeExperience:<ul><li> Selling Refurbished electronics wholesale: 5 years (Preferred)</li></ul>

Customer Support Specialist

Amphenol Energy Technolgies

The Customer Service Representative at Amphenol Middle East (AME) is responsible for supporting customers by providing accurate and timely information regarding orders, quotations, product availability, and delivery schedules.
 This role manages order entry, monitors order status, and coordinates with internal departments to ensure customer requirements are clearly communicated and fulfilled. The CSR works closely with sales, engineering, production, quality, and logistics teams to maintain a high level of customer satisfaction and ensure accurate documentation throughout the order lifecycle.
 
Knowledge / Skills: 
<ul>
<li>Proficiency with Microsoft Office (Word, Excel, Outlook) and general computer applications</li>
<li>Experience working within ERP or order processing systems</li>
<li>Strong written and verbal communication skills</li>
<li>Ability to manage multiple priorities in a fast-paced environment</li>
<li>Strong organizational and problem-solving skills</li>
<li>High attention to detail and accuracy in documentation</li>
<li>Ability to work collaboratively with cross-functional teams</li>
<li>Self-motivated with the ability to work independently and take ownership of responsibilities</li>
<li>Ability to interpret basic technical documentation such as drawings, specifications, and order requirements</li>
<li>Commitment to continuous improvement and professional development</li>
</ul>
Qualifications / Education / Experience: 
<ul>
<li>High School Diploma required; Associate’s or Bachelor’s degree in Business, Engineering, or related field preferred</li>
<li>Minimum 3–5 years of experience in customer service, order management, or a related role within a manufacturing or industrial environment</li>
<li>Experience working with ERP systems and order processing tools preferred</li>
<li>Strong interpersonal skills with the ability to communicate effectively with customers and internal teams</li>
<li>Strong attention to detail and follow-up skills</li>
<li>Proficiency in English (written and verbal) required</li>
</ul>
Duties / Responsibilities: 
<ul>
<li>Provide timely and accurate responses to customer inquiries regarding pricing, product availability, order status, and shipment updates</li>
<li>Receive and process customer orders, ensuring accuracy of product specifications, quantities, pricing, and delivery requirements</li>
<li>Enter and maintain customer orders, quotes, and related documentation in the ERP system</li>
<li>Coordinate with engineering, production, supply chain, and logistics teams to ensure customer requirements are understood and fulfilled</li>
<li>Monitor order status and proactively communicate delays or changes to customers while identifying potential solutions</li>
<li>Maintain customer records, cross-reference files, and shipping information within internal systems</li>
<li>Support contract review processes to ensure customer orders align with product specifications and internal capabilities</li>
<li>Review and interpret manufacturing drawings, blueprints, and technical specifications when required to confirm order accuracy</li>
<li>Assist with resolving customer concerns including returns, exchanges, or warranty requests in coordination with the Quality team</li>
<li>Work with internal teams to investigate product issues and support root cause analysis when required</li>
<li>Maintain a high level of professionalism and represent the company positively in all customer interactions</li>
<li>Ensure accurate documentation and maintain organized records for all customer transactions</li>
<li>Support continuous improvement initiatives related to customer service processes and order management</li>
</ul>
Location: 
<ul>
<li>Ajman, United Arab Emirates (facility relocating to Sharjah in the near future)</li>
</ul>
Benefits and Compensation: 
Amphenol Middle East offers a competitive compensation and benefits package in accordance with local labor regulations. Benefits may include medical insurance, annual leave, public holidays, visa sponsorship (where applicable), and end-of-service gratuity.

Customer Service Representative

KONE

<div>Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.
We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.
Reporting to the Customer Service Team Leader, we are looking for an energetic and enthusiastic Contact Center Agent to be based in our Sharjah office. The Customer Care Agent is the main entry point for external customer contacts and specializes in callouts, inbound customer queries, or outbound customer calls.
What will you do?
Callout handling
<ul><li>You will be accountable for managing various types of contacts: alarm calls, test calls, customer calls including callouts &amp; case registrations, outbound calls, and technician calls, callouts from customer calls to dispatch, and closing the case.
</li><li>Identify safety situations and manage them by giving adequate safety instructions as described in the global safety procedures. Customer Care Agent shows empathy, is aware of customer feelings in such situations, and provides adequate safety advice to calm the passenger.
</li><li>Support supervisors in following up on open callouts and making sure that technicians back-report open jobs.
</li><li>Connecting the customer to the right person in the KONE organization, in case of any request not related to unplanned maintenance.
</li></ul>Inbound and Outbound call handling
<ul><li>Receive and resolve queries and complaints and communicate resolution to customers
</li><li>Identify possible leads from customer cases e.g., through the web, and assign those to the sales organization
</li><li>Conduct transactional surveys after a callout or project (e.g., customer satisfaction survey)
</li><li>Support local marketing in different customer contacting initiatives such as campaigns.
</li></ul>Are you the one?
<ul><li>Bachelor&rsquo;s Degree holder or equivalent
</li><li>Minimum two years of customer service experience
</li><li>Excellent communication, customer management, and IT skills
</li><li>Stress tolerant and detailed focus
</li><li>Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
</li><li>Fluency in English and Arabic is a must, French is an added advantage.
</li></ul>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/</div>

Customer Care Agent

Erick Trading

At least 2-3 years&rsquo; excellent customer service and support experience - in GCC or in Philippines, Salon Experience a PLUSPresentable, courteous, punctual and dependable, with a high level of professionalism and interpersonal skills.Multi-tasking capability with strong organizational skills and proficiency in using Point-Of-Sales systems required.Strong communication skills in English is a MUST, Tagalog is a MUST and knowing Arabic is an advantage.High School Diploma is a MUST, any certification in office management will be a plus.Salary, Visa, Insurance and Accommodations will be provided by company.Must be able to start immediately.Qualified applicants, please send your CVs with valid contact details and passport validity information to hr@ ericktrco.aeJob Types: Full-time, PermanentPay: From AED1,800.00 per monthAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>

Ladies Salon Cashier

PulseMediaNL (EMEA REGION)

<div>
 
 Overview
 
 
 
 We are seeking a highly skilled and experienced
 
 Customer Service Training Specialist
 
 to elevate the professional development, communication skills, and service excellence of customer-facing teams operating in
 
 Saudi-based customer service environments
 
 . This role plays a critical part in shaping
 
 Customer Experience (CX)
 
 outcomes by equipping employees with the tools, behaviors, and mindset needed to deliver consistent, high-quality service.
 
 
 The ideal candidate is passionate about
 
 Learning and Development (L&amp;D)
 
 , understands modern
 
 customer service best practices
 
 , and excels at designing engaging, results-driven training programs using
 
 adult learning principles
 
 . This position is well suited for professionals who thrive in coaching, facilitation, and continuous improvement environments.
 
 
 
 Job Purpose
 
 
 
 The primary purpose of this role is to
 
 design, implement, and continuously improve modular and comprehensive customer service training programs
 
 that strengthen interpersonal communication, enhance customer interactions, and improve overall service delivery. The Customer Service Training Specialist will ensure training initiatives align with organizational goals, customer satisfaction metrics, and evolving customer expectations.
 
 
 This role requires a strong understanding of
 
 customer journey mapping
 
 ,
 
 service quality standards
 
 ,
 
 soft skills development
 
 , and
 
 performance-based learning
 
 , with a clear focus on measurable outcomes and long-term capability building.
 
 
 
 Key Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Design, develop, and deliver engaging, inclusive, and scalable customer service training programs tailored to frontline and support teams
 </li>
 <li>
 Apply adult learning methodologies, blended learning techniques, and interactive facilitation to maximize engagement and knowledge retention
 </li>
 <li>
 Conduct regular training needs assessments, skills gap analyses, and performance evaluations to identify development priorities
 </li>
 <li>
 Continuously update and refine training modules, materials, and curricula based on feedback, KPIs, and evolving service standards
 </li>
 <li>
 Enhance employee communication skills, emotional intelligence, conflict resolution, and customer handling techniques
 </li>
 <li>
 Embed customer service excellence, empathy, professionalism, and brand representation into all training initiatives
 </li>
 <li>
 Measure and evaluate training effectiveness using qualitative and quantitative methods and adjust programs to improve impact
 </li>
 <li>
 Collaborate with managers and stakeholders to align training initiatives with operational goals and service performance metrics
 </li>
 <li>
 Support onboarding, refresher training, and continuous learning programs for customer service teams
 </li>
 <li>
 Promote a culture of continuous improvement, accountability, and customer-centric thinking
 
 
 </li>
 </ul>
 
 Required Qualifications And Experience
 
 
 
 <ul>
 <li>
 Proven experience as a Customer Service Trainer, Training Specialist, or Learning and Development professional
 </li>
 <li>
 Strong background in customer service operations, customer experience (CX), or service quality management
 </li>
 <li>
 Excellent interpersonal, communication, and presentation skills
 </li>
 <li>
 Demonstrated ability to design, deliver, and evaluate training programs for adult learners
 </li>
 <li>
 Solid understanding of adult learning theory, facilitation techniques, and instructional design principles
 </li>
 <li>
 Experience assessing training needs and tailoring learning solutions to meet specific business objectives
 </li>
 <li>
 Strong coaching, mentoring, and facilitation capabilities
 </li>
 <li>
 A service-driven mindset with a passion for developing people and improving customer outcomes
 
 
 </li>
 </ul>
 
 Key Skills Required
 
 
 
 Customer Service Training, Learning and Development (L&amp;D), Customer Experience (CX), Training Specialist, Corporate Training, Adult Learning Principles, Soft Skills Training, Communication Skills, Service Excellence, Coaching and Facilitation, Employee Development, Customer Journey, Performance Improvement, Training Needs Analysis, Service Quality, Professional Development, Call Center Training, Customer Support Training
</div>

Customer Service Training Specialist

PulseMediaNL (LATAM REGION)

<div>
 Position Summary
 
 
 We are seeking a results-driven and creative Digital Marketing Specialist to support online growth initiatives across multiple digital channels. This role is ideal for a data-informed marketer who understands how to build brand visibility, generate qualified leads, and optimize campaign performance in a fast-paced environment.
 
 
 The selected candidate will be responsible for planning, executing, and analyzing digital marketing strategies that drive measurable results. You will collaborate cross-functionally to ensure campaigns are aligned with business goals while maintaining consistent brand messaging.
 
 
 This is a fully remote opportunity suited for self-motivated professionals who are comfortable managing projects independently and adapting to evolving marketing priorities.
 
 
 Key Responsibilities
 
 
 
 As a Digital Marketing Specialist, You Will
 
 
 
 <ul>
 <li>
 Develop and execute digital marketing campaigns across channels such as search, social media, email, and display advertising
 </li>
 <li>
 Manage paid advertising campaigns (PPC) including keyword research, ad creation, budgeting, and performance optimization
 </li>
 <li>
 Oversee content strategy to support SEO, lead generation, and audience engagement
 </li>
 <li>
 Analyze campaign performance metrics and generate actionable insights
 </li>
 <li>
 Conduct A/B testing to improve conversion rates and campaign efficiency
 </li>
 <li>
 Monitor website analytics and user behavior to optimize user experience and funnel performance
 </li>
 <li>
 Collaborate with design and content teams to produce compelling marketing assets
 </li>
 <li>
 Stay current with digital marketing trends, algorithm updates, and emerging tools
 </li>
 <li>
 Prepare performance reports and present strategic recommendations
 
 
 </li>
 </ul>
 Your work will directly impact brand growth, customer acquisition, and overall digital performance.
 
 
 
 Qualifications &amp; Skills
 
 
 
 Successful candidates typically demonstrate:
 
 
 <ul>
 <li>
 2+ years of experience in digital marketing, growth marketing, or performance marketing
 </li>
 <li>
 Strong understanding of SEO, SEM, email marketing, and social media advertising
 </li>
 <li>
 Experience managing campaigns across platforms such as Google Ads, Meta Ads, LinkedIn Ads, or similar
 </li>
 <li>
 Proficiency with analytics tools such as Google Analytics or other reporting dashboards
 </li>
 <li>
 Strong analytical mindset with the ability to interpret data and adjust strategy accordingly
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to manage multiple campaigns and deadlines simultaneously
 </li>
 <li>
 Experience with marketing automation tools or CRM platforms is a plus
 
 
 </li>
 </ul>
 Candidates who combine creativity with data-driven decision-making tend to excel in this role.
 
 
 Work Structure
 
 
 <ul>
 <li>
 Fully remote and flexible work environment
 </li>
 <li>
 Independent project ownership with clear performance objectives
 </li>
 <li>
 Cross-functional collaboration with internal stakeholders
 </li>
 <li>
 Ongoing opportunities to test new channels and optimization strategies
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Scope and duration may evolve based on business priorities and campaign performance
 
 
 </li>
 </ul>
 Application Process
 
 
 
 To Apply
 
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant marketing experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are looking for strategic thinkers who are passionate about digital growth, performance optimization, and delivering measurable marketing impact.
 
 
 If you'd like, I can also create a version focused more heavily on paid media, content marketing, or social media strategy.
</div>

Digital Marketing Specialist (Remote)

Rimini Bllinds LLC

We are looking for a creative and experienced Social Media &amp; Content Specialist to join our team Immediate. The ideal candidate will take ownership of our social media presence by creating high-quality content, managing daily platforms, and driving engagement and brand growth. You will work closely with the Sales &amp; Marketing teams to ensure content aligns with business goals and supports lead generation and sales efforts.Key ResponsibilitiesDevelop, plan, and execute a strong social media and content strategy aligned with brand objectivesCreate, manage, and publish engaging content (text, visuals, videos) across social media platformsOversee daily management of social media accounts (Instagram, Facebook, LinkedIn, TikTok, Twitter, etc.)Ensure content is consistent with brand voice, tone, and visual identityMonitor audience engagement and respond to comments, messages, and inquiries professionallyTrack, analyze, and report on social media performance using key KPIsOptimize content based on performance insights, SEO trends, and user behaviorStay up to date with the latest social media trends, tools, and best practicesCollaborate with Sales &amp; Marketing teams to support campaigns and promotionsCoordinate with influencers, partners, and industry professionals to strengthen online presenceProvide creative ideas and constructive feedback to improve content qualitySupport paid social media campaigns when requiredRequirements &amp; QualificationsMinimum 2 years of experience as a Social Media Specialist, Content Creator, or similar roleStrong hands-on experience with Instagram, Facebook, LinkedIn, TikTok, Twitter, and other platformsProven ability to create engaging written, visual, and video contentSolid understanding of social media KPIs, engagement metrics, and analyticsBasic understanding of SEO and web traffic metricsExperience with content planning tools and social media scheduling platformsExcellent English communication and writing skillsStrong creative thinking, attention to detail, and storytelling abilityAbility to manage multiple projects and meet deadlinesTeam player with strong interpersonal and collaboration skillsNice to Have experience with paid social media ads (Facebook, Instagram, Google Ads)Basic photo/video editing skillsExperience creating content for similar industries or buyer personasJob Type: Full-timeAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>You can join Immediate ?</li><li>Visa Status ?</li></ul>Notice period ?Experience:<ul><li>Social Media &amp; Content Specialist: 2 years (Required)</li></ul>

Social Media & Content Specialist

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