sales specialist

sap young professionals program turkey 2025 Jobs in Istanbul

sap young professionals program turkey 2025

customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service specialist Jobs in Istanbul

customer service specialist

customer support specialist – spark türkiye Jobs in Istanbul

customer support specialist – spark türkiye

customer support specialist spark t rkiye

Envista Holdings

<div>Operating Company: Ormco 
Location: Istanbul,Istanbul,TR 
Date Posted: October 28, 2025 
Req Number: R5024438</div><div></div>
 <div>Job Description: Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group. Job Requirements: Job Title: Customer Support Specialist &ndash; Spark, T&uuml;rkiye Reports to: Country Sales Manager &ndash; Spark Turkey Location: Istanbul, Turkey About the Role As we launch Spark, one of Envista&rsquo;s fastest-growing orthodontic brands, in Turkey, we are looking for a Customer Support Specialist who will play a pivotal role in ensuring seamless coordination between our sales, manufacturing, logistics, and customer teams. This position is the key operational link between our manufacturing units, country sales team, and customers (orthodontists and dental clinics). The successful candidate will be responsible for handling all order processing, delivery coordination, invoicing, and shipment tracking, ensuring a smooth and efficient end-to-end customer experience. Key Responsibilities Order &amp; Delivery Management<ul> <li>Manage and process customer orders in SAP, ensuring accurate data entry and timely invoicing.</li> <li>Prepare and issue delivery notes and invoices in alignment with manufacturing schedules and customer requirements.</li> <li>Liaise with the manufacturing teams across different countries to confirm order status, production timelines, and shipment readiness.</li> <li>Coordinate with UPS and other logistics partners to arrange and track deliveries to doctors and clinics.</li> <li>Monitor and update customers regarding shipment progress, expected delivery dates, and any potential delays.</li></ul> Customer Communication &amp; Support<ul> <li>Serve as the primary contact point for Turkish doctors and clinics on all order-related and shipment inquiries.</li> <li>Communicate fluently in English and Turkish with both internal teams and external stakeholders.</li> <li>Provide proactive updates and problem-solving to ensure customer satisfaction and on-time delivery performance.</li></ul> SAP &amp; Data Administration<ul> <li>Maintain and update accurate records in SAP ERP, ensuring all transactions are aligned with company policies.</li> <li>Generate regular reports on order status, invoicing, delivery performance, and issue resolution metrics.</li> <li>Support the implementation of process improvements in order handling, billing accuracy, and logistics coordination.</li></ul> Cross-functional Collaboration<ul> <li>Work closely with the Country Sales Manager, Digital Sales Specialists, and Clinical Support teams to align customer communication and service expectations.</li> <li>Collaborate with regional and global manufacturing teams to optimize order-to-delivery processes.</li> <li>Ensure compliance with company policies, documentation standards, and regulatory requirements for product delivery and invoicing.</li></ul> Qualifications &amp; Experience<ul> <li>Bachelor&rsquo;s degree in Business Administration, Supply Chain, Logistics, or a related field.</li> <li>2&ndash;4 years of experience in customer support, logistics coordination, or order management, ideally in a manufacturing or healthcare-related company.</li> <li>Fluency in English and Turkish (both written and verbal) is mandatory.</li> <li>Proven SAP proficiency (minimum 80%) in order processing, invoicing, and logistics modules.</li> <li>Strong organizational, analytical, and problem-solving skills.</li> <li>Excellent communication and coordination abilities with a high level of attention to detail.</li> <li>Ability to work under pressure and manage multiple priorities while maintaining accuracy and professionalism.</li> <li>This position is based out of Istanbul, T&uuml;rkiye.</li></ul> Preferred Skills<ul> <li>Experience in the dental, medical device, or healthcare industry is an advantage.</li> <li>Familiarity with ERP and CRM systems.</li> <li>Knowledge of logistics documentation, customs procedures, or import/export coordination.</li> <li>A proactive mindset with a customer-first approach and commitment to continuous improvement.</li></ul> Why Join Us At Envista, we are shaping the future of dental innovation. As part of the Spark launch in Turkey, you will be joining a pioneering team that combines cutting-edge orthodontic technology with a mission to deliver exceptional service and patient outcomes. This is a unique opportunity to be part of an exciting new chapter for one of our fastest-growing brands. Operating Company: Ormco Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential. Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.</div>

Customer Support Specialist – Spark Türkiye

Ormco

<div>
 
 Job Description
 
 
 
 Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.
 
 
 
 Job Requirements
 
 
 
 
 Job Title: Customer Support Specialist &ndash; Spark, T&uuml;rkiye
 
 
 
 
 Reports to: Country Sales Manager &ndash; Spark Turkey
 
 
 
 
 Location: Istanbul, Turkey
 
 
 
 
 About The Role
 
 
 
 As we launch Spark, one of Envista&rsquo;s fastest-growing orthodontic brands, in Turkey, we are looking for a Customer Support Specialist who will play a pivotal role in ensuring seamless coordination between our sales, manufacturing, logistics, and customer teams.
 
 
 This position is the key operational link between our manufacturing units, country sales team, and customers (orthodontists and dental clinics). The successful candidate will be responsible for handling all order processing, delivery coordination, invoicing, and shipment tracking, ensuring a smooth and efficient end-to-end customer experience.
 
 
 
 Key Responsibilities
 
 
 
 
 Order &amp; Delivery Management
 
 
 
 <ul>
 <li>
 Manage and process customer orders in SAP, ensuring accurate data entry and timely invoicing.
 </li>
 <li>
 Prepare and issue delivery notes and invoices in alignment with manufacturing schedules and customer requirements.
 </li>
 <li>
 Liaise with the manufacturing teams across different countries to confirm order status, production timelines, and shipment readiness.
 </li>
 <li>
 Coordinate with UPS and other logistics partners to arrange and track deliveries to doctors and clinics.
 </li>
 <li>
 Monitor and update customers regarding shipment progress, expected delivery dates, and any potential delays.
 
 
 </li>
 </ul>
 
 Customer Communication &amp; Support
 
 
 
 <ul>
 <li>
 Serve as the primary contact point for Turkish doctors and clinics on all order-related and shipment inquiries.
 </li>
 <li>
 Communicate fluently in English and Turkish with both internal teams and external stakeholders.
 </li>
 <li>
 Provide proactive updates and problem-solving to ensure customer satisfaction and on-time delivery performance.
 
 
 </li>
 </ul>
 
 SAP &amp; Data Administration
 
 
 
 <ul>
 <li>
 Maintain and update accurate records in SAP ERP, ensuring all transactions are aligned with company policies.
 </li>
 <li>
 Generate regular reports on order status, invoicing, delivery performance, and issue resolution metrics.
 </li>
 <li>
 Support the implementation of process improvements in order handling, billing accuracy, and logistics coordination.
 
 
 </li>
 </ul>
 
 Cross-functional Collaboration
 
 
 
 <ul>
 <li>
 Work closely with the Country Sales Manager, Digital Sales Specialists, and Clinical Support teams to align customer communication and service expectations.
 </li>
 <li>
 Collaborate with regional and global manufacturing teams to optimize order-to-delivery processes.
 </li>
 <li>
 Ensure compliance with company policies, documentation standards, and regulatory requirements for product delivery and invoicing.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain, Logistics, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in customer support, logistics coordination, or order management, ideally in a manufacturing or healthcare-related company.
 </li>
 <li>
 Fluency in English and Turkish (both written and verbal) is mandatory.
 </li>
 <li>
 Proven SAP proficiency (minimum 80%) in order processing, invoicing, and logistics modules.
 </li>
 <li>
 Strong organizational, analytical, and problem-solving skills.
 </li>
 <li>
 Excellent communication and coordination abilities with a high level of attention to detail.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities while maintaining accuracy and professionalism.
 </li>
 <li>
 This position is based out of Istanbul, T&uuml;rkiye.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience in the dental, medical device, or healthcare industry is an advantage.
 </li>
 <li>
 Familiarity with ERP and CRM systems.
 </li>
 <li>
 Knowledge of logistics documentation, customs procedures, or import/export coordination.
 </li>
 <li>
 A proactive mindset with a customer-first approach and commitment to continuous improvement.
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 At Envista, we are shaping the future of dental innovation. As part of the Spark launch in Turkey, you will be joining a pioneering team that combines cutting-edge orthodontic technology with a mission to deliver exceptional service and patient outcomes. This is a unique opportunity to be part of an exciting new chapter for one of our fastest-growing brands.
 
 
 
 Operating Company
 
 
 
 Ormco
 
 
 Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.
 
 
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>

Obase

<div>
 
 Ar-Ge merkezi stat&uuml;s&uuml;nde inovatif projeler ve yaz&inodot;l&inodot;m &uuml;r&uuml;nleri geli&scedil;tiren,
 
 &Idot;&scedil; Zek&acirc;s&inodot;, &Idot;leri Analitik ve Veri Y&ouml;netimi
 
 alanlar&inodot;nda m&uuml;&scedil;terilerine yenilik&ccedil;i &ccedil;&ouml;z&uuml;mler sunan &scedil;irketimizde; kurumsal m&uuml;&scedil;teri verilerinin farkl&inodot; kaynak sistemlerden toplanarak
 
 
 lambda mimaride i&scedil;lenmesi, tekille&scedil;tirilmesi ve modern veri platformlar&inodot;na
 
 (Microsoft Fabric, Synapse Analytics, CDP)
 
 ta&scedil;&inodot;nmas&inodot;ndan sorumlu olacak deneyimli
 
 &ldquo;K&inodot;demli Veri Mimar&inodot; / K&inodot;demli Veri M&uuml;hendisi&rdquo;
 
 ar&inodot;yoruz.
 
 
 
 
 
 
 
 Aranan Nitelikler
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin
 
 Bilgisayar M&uuml;hendisli&gbreve;i
 
 ,
 
 Yaz&inodot;l&inodot;m M&uuml;hendisli&gbreve;i
 
 veya ilgili b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 En az
 
 10 y&inodot;l veri m&uuml;hendisli&gbreve;i veya veri mimarisi
 
 deneyimi olan,
 </li>
 <li>
 
 Azure ekosistemi
 
 h&acirc;kimiyeti: Microsoft Fabric, Synapse Analytics, Data Factory, Event Hub, OneLake, Delta Lake (tercihen Azure sertifikasyonu bulunan),
 </li>
 <li>
 
 Lambda mimarisi
 
 ve
 
 streaming teknolojileri
 
 (Kafka, Spark Streaming, Event Hub, Stream Analytics) konusunda deneyimli,
 </li>
 <li>
 
 CRM, kampanya y&ouml;netimi, e-ticaret, finans, IoT
 
 gibi farkl&inodot; kaynak sistemlerle entegrasyon tecr&uuml;besine sahip,
 </li>
 <li>
 
 SQL, Python, Spark, PySpark, Databricks
 
 veya
 
 Fabric Spark
 
 kullanarak veri d&ouml;n&uuml;&scedil;&uuml;m s&uuml;re&ccedil;leri geli&scedil;tirme yetkinli&gbreve;i bulunan,
 </li>
 <li>
 
 Veri tekille&scedil;tirme, veri kalitesi, governance ve lineage
 
 konular&inodot;nda deneyimli,
 </li>
 <li>
 Uluslararas&inodot; ekiplerle ileti&scedil;im ve dok&uuml;mantasyon i&ccedil;in
 
 iyi d&uuml;zeyde &Idot;ngilizce
 
 bilen.
 </li>
 </ul>
 
 
 
 
 
 
 Tercih Edilen Yetkinlikler
 
 
 
 <ul>
 <li>
 Profisee, Informatica, IBM MDM gibi
 
 Master Data Management
 
 &ccedil;&ouml;z&uuml;mleriyle &ccedil;al&inodot;&scedil;ma deneyimi,
 </li>
 <li>
 
 Pazarlama teknolojileri
 
 (Braze, Mixpanel, GA4, Adobe Campaign) ile veri ak&inodot;&scedil;&inodot; entegrasyonlar&inodot;nda deneyim,
 </li>
 <li>
 
 Medallion / Lakehouse
 
 mimarisi ve modern DWH d&ouml;n&uuml;&scedil;&uuml;m projelerinde g&ouml;rev alm&inodot;&scedil; olmak,
 </li>
 <li>
 
 Teknik liderlik, mentorluk veya mimari tasar&inodot;m
 
 deneyimi
 </li>
 </ul>
 
 
 
 
 
 
 Sorumluluklar
 
 
 
 <ul>
 <li>
 
 MS Fabric, Synapse Analytics ve Azure Data Factory
 
 &uuml;zerinde veri g&ouml;l&uuml;/veri ambar&inodot; mimarilerini tasarlamak ve optimize etmek,
 </li>
 <li>
 
 Lambda mimarisi (Batch + Stream)
 
 yakla&scedil;&inodot;m&inodot;yla farkl&inodot; kaynak sistemlerden (CRM, ERP, POS, e-commerce, mobil uygulamalar, kampanya sistemleri vb.) veri entegrasyonlar&inodot;n&inodot; kurmak,
 </li>
 <li>
 
 Event Hub, Kafka, Spark Streaming, Delta Live Tables
 
 veya benzeri teknolojilerle ger&ccedil;ek zamanl&inodot; veri ak&inodot;&scedil;lar&inodot;n&inodot; tasarlamak,
 </li>
 <li>
 CRM ve kampanya y&ouml;netim sistemlerinden gelen m&uuml;&scedil;teri verilerini
 
 tekille&scedil;tirerek &ldquo;golden record&rdquo;
 
 olu&scedil;turmak,
 </li>
 <li>
 
 Customer Data Platform (CDP)
 
 &ccedil;&ouml;z&uuml;mlerinde (Dynamics 365 CI, Segment, Salesforce Data Cloud vb.) veri ak&inodot;&scedil;lar&inodot;n&inodot; y&ouml;netmek,
 </li>
 <li>
 
 ETL/ELT s&uuml;re&ccedil;lerinin
 
 performans&inodot;n&inodot;, maliyetini ve veri kalitesini optimize etmek,
 </li>
 <li>
 
 Veri y&ouml;neti&scedil;imi, metadata ve lineage
 
 s&uuml;re&ccedil;lerinin uygulanmas&inodot;n&inodot; sa&gbreve;lamak,
 </li>
 <li>
 Mimaride
 
 &ouml;l&ccedil;eklenebilirlik, g&uuml;venlik ve y&uuml;ksek eri&scedil;ilebilirlik
 
 ilkelerini g&ouml;zetmek
 </li>
 </ul>
 
 
 
 
 
 Obase &Ccedil;al&inodot;&scedil;an Aday&inodot;/Stajyer Aday&inodot; Ki&scedil;isel Verilerinin Korunmas&inodot; Ayd&inodot;nlatma ve A&ccedil;&inodot;k R&inodot;za Metni
 
 
</div>

Veri Mühendisi

Supplementler.com

<div>
 
 
 About Us
 
 
 
 Founded in 2012 and based in Istanbul, Dikey Vitamin A.&Scedil;. is Turkey's fastest-growing company in the sports and healthy living sector. We operate three e-commerce websites:
 
 <ul>
 <li>
 
 Supplementler.com
 
 (sports supplements),
 </li>
 <li>
 
 Vitaminler.com
 
 (vitamins, minerals, and healthy snacks),
 </li>
 <li>
 
 Fitmoda.com
 
 (sports equipment and textile products).
 </li>
 </ul>
 
 Alongside our own brands, we also offer products from other well-known industry brands. We have a network of stores and vending machines across Turkey and operate the online health portal
 
 Fithub.com.tr
 
 . Our new-generation flexible gym membership system,
 
 Sporcard
 
 , is also part of our company.
 
 
 In 2021, we strengthened our position by receiving investment from
 
 Nestl&eacute; Health Science
 
 , the global leader in the nutrition sector.
 
 
 With over 450 employees, we consider ourselves one big family. We believe that happy employees lead to happy customers, and we make people our top priority. We promote a positive, collaborative, and social work environment, focusing on teamwork and responsibility to achieve great results.
 
 
 
 
 
 
 Job Opportunity:
 
 Digital Media Communication Specialist
 
 
 We are currently looking for a Digital Media Communication Specialist to join our dynamic team at our headquarters in Maslak, Istanbul.
 
 
 
 
 
 
 Your Role:
 
 
 <ul>
 <li>
 Manage content creation for our social media channels, including posts, reels, and stories, following the brand strategy.
 </li>
 <li>
 Plan, run, and report on influencer collaborations.
 </li>
 <li>
 Work closely with the creative team (designers, video producers, copywriters) to deliver projects.
 </li>
 <li>
 Use AI tools (for visuals, text, and video) to support content creation.
 </li>
 <li>
 Manage daily social media activities, including planning, posting, and moderation.
 </li>
 <li>
 Track the performance of campaigns and content and prepare regular reports.
 </li>
 <li>
 Help improve strategy through competitor analysis, trend monitoring, and new content ideas.
 </li>
 <li>
 Support digital crisis management when needed.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Minimum 3 years of experience in social media management.
 </li>
 <li>
 Experience in influencer marketing and collaboration management.
 </li>
 <li>
 Creative mindset and ability to bring ideas to life.
 </li>
 <li>
 Knowledge of AI tools and eagerness to develop skills in this area.
 </li>
 <li>
 Strong understanding of social media trends, algorithms, and advertising.
 </li>
 <li>
 Skilled in reporting, analytics, and generating actionable insights.
 </li>
 <li>
 Experience in moderation and community management.
 </li>
 <li>
 Preferably with experience in agencies, FMCG, or e-commerce.
 </li>
 <li>
 Strong communication skills and team spirit.
 </li>
 <li>
 English reading and writing skills.
 </li>
 </ul>
 
 Advance your career and join our team as a Digital Media Communication Specialist.
 
 
 
 
 
 &ldquo;&Scedil;irketimize yapt&inodot;&gbreve;&inodot;n&inodot;z i&scedil; ba&scedil;vurunuzun al&inodot;nmas&inodot;, de&gbreve;erlendirilmesi ve uygun bulunan adaylar&inodot;n i&scedil;e al&inodot;m, se&ccedil;me ve yerle&scedil;tirme s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi kapsam&inodot;nda taraf&inodot;m&inodot;zca i&scedil;lenecek ki&scedil;isel verileriniz hakk&inodot;nda, 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu uyar&inodot;nca sizleri bilgilendirmek istiyoruz. Detayl&inodot; bilgiye ve &Ccedil;al&inodot;&scedil;an Adaylar&inodot;n&inodot;n Ki&scedil;isel Verilerinin &Idot;&scedil;lenmesine &Idot;li&scedil;kin Ayd&inodot;nlatma Metni&rsquo;ne https://www.supplementler.com/t/calisanadayiaydinlatma metni adresinden ula&scedil;abilirsiniz.&rdquo;
 
</div>

Digital Media Communication Specialist

Bosch

<div>Company Description 
Let&rsquo;s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people&rsquo;s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. 
Every year, several thousands of young people on practical placements with Bosch experience daily work at first hand. With this long term internship opportunity they are actively integrated into projects and are fully incorporated in the daily work of one of the world's largest industrial corporations. The new specialist experience you gather will help you choose the future focus of your studies and the way you wish to launch your professional career. One thing is sure: Exciting and interesting tasks await you! 
Job Description 
<ul><li>
Supporting Marketing team, providing information flow in related fields.</li><li>
Managing reporting processes</li><li>
Assisting team during the market search and market analyze</li><li>
Supporting the team during new product launch and campaign preparing process</li><li>
Supporting the team during catalog and advertisement brochure content preparing process</li><li>
Supporting the team about preparation and delivery of monthly publishing content</li><li>
Responsible about following internal processes</li><li>
Supporting the represented brand for the sales increasing activities within marketing activities.</li></ul> 

Qualifications 
<ul><li>
3th year student or master student of universities.</li><li>
Bachelor&rsquo;s degree, preferably in Computer Science, Engineering, Mathematics, Statistics, Management Information Systems, Engineering, Business, or other related quantitative field.</li><li>
Academic projects or work experience in information technology, engineering, and/or business analysis.</li><li>
Significant project and/or internship experience demonstrating individual and team work abilities.</li><li>
Strong written &amp; verbal English language communication skills &amp; fluency.</li><li>
Strong analytical, technical and problem solving skills.</li><li>
Active user of Microsoft Office programs, especially Microsoft Excel.</li><li>
High level of ownership, willingness for making an impact for the business units.</li><li>
Self-motivated and able to handle various tasks at a time under tight deadlines</li></ul></div>

Power Tools DIY Marketing Smart Start

dataSpecta

<div>
 
 
 About the Role:
 
 
 
 
 
 
 At DataSpecta, we develop innovative solutions that shape the business world by unlocking the power of data. We are looking for a passionate
 
 Data Engineer
 
 to join our growing data team, who will transform raw data into meaningful and reliable data products. In this role, you will play a key part in modernizing traditional ETL processes and architecting next-generation data platforms using big data technologies like Spark and Flink.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Design, develop, and manage end-to-end, efficient, and scalable data pipelines using big data processing technologies like Spark and Flink, as well as industry-standard ETL tools
 </li>
 <li>
 Create flexible data models and data warehousing solutions to support analytics and reporting processes that meet business needs
 </li>
 <li>
 Analyze existing ETL/ELT processes and SQL queries to implement improvements, optimize resource consumption, and enhance performance
 </li>
 <li>
 Collaborate closely with data scientists, analysts, and business units to understand data requirements and deliver high-quality data products
 </li>
 <li>
 Ensure the implementation of data governance and security standards, including data quality, data lineage, and reliability
 </li>
 <li>
 Stay current with new technologies and approaches in the data field and proactively recommend improvements to the existing infrastructure
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Management Information Systems (MIS), Mathematics, or a related field
 </li>
 <li>
 3+ years of hands-on experience in Data Engineering or Data Warehousing
 </li>
 <li>
 Proven experience in developing large-scale data pipelines and ETL/ELT workflows using Python and Spark
 </li>
 <li>
 Hands-on experience with workflow scheduling platforms such as Airflow, Dagster, or similar technologies
 </li>
 <li>
 Advanced proficiency in SQL and experience with procedural SQL languages such as Oracle PL/SQL
 </li>
 <li>
 Experience working with structured and semi-structured data formats like Parquet, Avro, and JSON
 </li>
 <li>
 In-depth knowledge of modern data architectures such as data lakes, data lakehouses, and core data modeling principles
 </li>
 <li>
 Experience with at least one industry-standard ETL tool such as ODI, Informatica, or Talend
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications (Nice to have):
 
 
 <ul>
 <li>
 Experience with data processing and optimization in cloud environments (AWS, Azure, GCP), with a preference for GCP
 </li>
 <li>
 Experience with real-time data processing and streaming technologies, such as Kafka
 </li>
 <li>
 Familiarity with workflow management platforms like Airflow
 </li>
 <li>
 Knowledge of containerization technologies like Docker and Kubernetes, and CI/CD processes
 </li>
 <li>
 Familiarity with BI tools such as Power BI
 </li>
 <li>
 Experience in the banking or finance industry is a significant advantage
 </li>
 </ul>
 
 
 
 
 
 Personal Attributes:
 
 
 <ul>
 <li>
 Excellent communication skills in English, both written and verbal
 </li>
 <li>
 Strong analytical thinking, problem-solving skills, and a results-oriented mindset
 </li>
 <li>
 A team player with the ability to communicate effectively with stakeholders at all technical levels
 </li>
 <li>
 Detail-oriented with a commitment to delivering high-quality work
 </li>
 </ul>
 
 
 
 
 
 
 Follow us:
 
 
 
 <ul>
 <li>
 LinkedIn: https://www.linkedin.com/company/innovance-consultancy
 </li>
 <li>
 LinkedIn: https://www.linkedin.com/company/dataspecta
 </li>
 <li>
 Instagram: https://www.instagram.com/innovanceconsultancy
 </li>
 <li>
 Instagram: https://www.instagram.com/dataspecta
 </li>
 </ul>
</div>

Data Engineer

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist &ndash; Regional Customer Success Operations, Services
Overview
 
 
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
 
 
Our Regional Customer Success teams play a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. As advocates for customer experience, this team is accountable for a strong onboarding experience, providing ongoing strategic support, and fostering long-term relationships.
 
 
They work collaboratively with cross-functional teams to address customer needs, gather feedback on product improvements, develop tailored strategies that enhance customer satisfaction and retention, build customer advocacy to support our B2B marketing campaigns and create leads for value expansion for our Business Development teams. By focusing on proactive engagement and personalized service with our customers, the team is dedicated to driving customer value and contributing to the overall growth of the organization. 
 
 
 
About the Role
 
 
Are you passionate about building scalable operations that empower customer-facing teams to deliver exceptional value? Join Mastercard&rsquo;s Services Customer Success team as a Customer Success Operations Sr. Specialist. In this role, you&rsquo;ll help shape the future of customer success operations across a global, growing organization. You&rsquo;ll support the development of tools, processes, and insights that enable our teams to deliver consistent, high-impact customer experiences.
 
 
The Sr. Specialist of Services Global Customer Success Operations reports to the Vice President, Customer Success within the EEMEA regional customer success team and will support in the development and delivery of strategic priorities for Customer Success within Mastercard Services. The primary focus of the role will be to support best-in-class Customer Success Operations Mastercard Services&rsquo; business. You will be working within the region to enable common operating models and playbooks across CS teams, including developing flexible frameworks for key tools and customer segmentation strategies, creating a strong measurement framework of metrics and KPIs to evaluate performance and provide actionable insights to our colleagues. 
 
 
 
Responsibilities will include:
 
 
Strategy &amp; Process Design
 
Support the execution of the Customer Success (CS) Operations roadmap for Mastercard Services
 
 
Partner with leadership to define and evolve playbooks, risk detection, segmentation strategies, and engagement frameworks; with clear tracking of outcomes
 
 
Support the implementation of scalable CS practices across diverse product lines and customer segments
 
 
Systems &amp; Tools
 
 
Support the configuration and adoption of Gainsight and other systems in the CS tech stack (e.g., Salesforce, Tableau)
 
 
Implement integrated workflows that support white-glove, scaled, and digital CS motions
 
 
Collaborate with internal teams to train, support adoption, and collect feedback to prioritize enhancements and ensure seamless user experiences
 
 
Metrics &amp; Insights
 
 
Track KPIs to measure CS performance and customer health
 
 
Build dashboards and reports for stakeholders ranging from executives to front-line teams
 
 
Track leading indicators of positive outcomes and perform analysis to identify trends that enable action
 
 
Collaboration &amp; Enablement
 
 
Work with Product, Value Enablement, and Program teams to embed CS metrics into broader business KPIs
 
 
Champion CS best practices across the organization and support change management initiatives
 
 
Conduct research on emerging trends (e.g., AI in CS) to inform strategy and innovation 
 
 
 
All About You 
 
Required Skills: 
Operational Excellence experience in the areas of sales strategy and operations, sales excellence, delivery excellence, etc.
 
 
Advanced expertise with Excel, automating data intake, mapping and calculations across datasets, pivot tables and charts 
 
Experience as Salesforce Administrator, creating reports and dashboards. 
 
Strong analytical skills with experience in visual storytelling and a talent for choosing appropriate graphs and visuals to deliver an impactful message with data
 
 
Passion for understanding entreprise data models and investigating connections between data sources. 
 
Proven ability to design scalable processes and translate technical capabilities into business value
 
 
Strong verbal and written communication skills to effectively convey the vision, goals, and progress of customer success initiatives
 
 
Ability to work globally and cross-functionally; persuasive through influence with stakeholders to gain buy-in
 
 
High degree of ownership, optimizing processes to enhance efficiency and fostering a culture of excellence and continuous improvement
 
 
Experience in managing organizational changes, training colleagues, and ensuring adoption of new processes and technologies including AI
 
 
Passionate about delivering for our customers; always exhibits &amp; champions a customer-centric mentality
 
 
Preferred Skills: 
 
Experience with Gainsight or similar Customer Success platform, a plus
 
 
Experience integrating with other technology solutions in the customer success space (e.g. Gainsight, Salesforce, Tableau, etc.) to create seamless and easy-to-use processes
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Senior Specialist – Regional Customer Success Operations, Services

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