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customer support technician

Parsons

Role Summary The IT Support Technician Dubai, UAE will provide first-level IT support to end users across Parsons Corporation, handling troubleshooting, technical assistance, and issue resolution for hardware, software, and network-related problems. This role is designed for UAE Nationals looking to build their career in IT, with opportunities to gain practical experience and grow within a global engineering and technology-driven organization. Job Details Location: United Arab Emirates Location: Dubai Industry: Information Technology (IT) Function: Help Desk / Technical Support Gender: Any Candidate Nationality: UAE Nationals only Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Provide first-level IT technical support remotely via phone, email, or instant messaging * Troubleshoot and resolve common hardware, software, and peripheral issues for end users * Escalate unresolved issues to senior service desk staff or relevant IT teams * Research solutions for standard software and hardware-related problems * Maintain knowledge of Parsons IT environment, workstation configurations, and associated technologies * Document service requests, resolutions, and outcomes according to company procedures * Support non-business hours operations by providing on-call service during weekends or holidays * Ensure compliance with Parsons IT policies, procedures, and security standards Ideal Profile * Bachelor s degree in IT, Computer Engineering, or a related discipline * 0 1 years of work experience in IT support, help desk, or MIS environment (fresh graduates welcome) * Certifications in Microsoft or Cisco technologies preferred * Strong knowledge of Microsoft operating systems, applications, and personal computer hardware * Familiarity with printers, peripherals, and IT service desk operations * Excellent communication and customer service skills with the ability to resolve issues effectively * Strong problem-solving and analytical abilities Why Join Us * Begin your IT career with Parsons, a global leader in engineering, infrastructure, and technology solutions * Gain valuable hands-on experience in IT support and service desk operations * Competitive salary, benefits, and opportunities for career growth * Be part of a diverse and inclusive workplace committed to employee development * Contribute to innovative projects supported by Parsons advanced IT infrastructure

IT Support Technician UAE Nationals Dubai, UAE

Magic

Department: Support &amp; LeadershipLocation: Global+Compensation: $5.00 / hourDescriptionAbout the OpportunityOur client is a leading property management SaaS platform that empowers short-term rental hosts, co-hosts, and property managers to automate their operations across major booking channels like Airbnb, VRBO, and Booking.com. They provide an all-in-one solution featuring AI-powered guest communication, smart pricing, direct booking tools, and seamless integrations with smart home devices. Trusted by over 30,000 users worldwide, they're rapidly expanding their support team to maintain their reputation for reliability and exceptional customer care.Why does this role exist?As our client continues to scale their platform and serve thousands of property managers globally, they need a proactive, customer-focused Customer Support Specialist to ensure every user receives timely, accurate technical support. This role exists to be the frontline problem-solver who helps hosts troubleshoot product issues, resolve technical challenges, and maintain smooth operations across their rental businesses. The ideal candidate will combine strong technical aptitude with exceptional communication skills to deliver consistent, high-quality support that reflects the company's commitment to customer success and shows strong potential to grow with the team as they expand in the coming months.The Impact you ll makeTasks and ResponsibilitiesCustomer Support via Live Chat (Primary Channel)Respond to customer inquiries through live chat with professionalism and speedProvide technical troubleshooting for product features, integrations, and platform functionalityHandle phone and email support requests when needed to ensure comprehensive coverageTechnical Issue Resolution &amp; TroubleshootingDiagnose and resolve issues related to calendar syncing, channel integrations (Airbnb, VRBO, Booking.com), and smart device connectivityGuide customers through setup processes for AI auto-replies, dynamic pricing, and direct booking featuresEnsure timely and accurate resolutions while maintaining attention to detail in all interactionsDocumentation &amp; Escalation ManagementMaintain detailed records of customer interactions, issues, and resolutions in CRM/ticketing systemsDocument recurring issues and system bugs, escalating them to appropriate internal teamsReview and update customer information with strong attention to detailCommunication &amp; Tone AdaptationAdjust communication style based on customer needs from patient and educational for new hosts to efficient and technical for experienced property managersMaintain a professional yet personable tone across all customer touchpointsCollaborate proactively with team members to resolve complex customer concerns efficientlyQuality Assurance &amp; Process AdherenceFollow internal support procedures and quality guidelines to deliver consistent serviceMeet or exceed quality standards set by both internal teams and client assessmentsDemonstrate adaptability and willingness to learn new tools, processes, and product updatesSkills, Knowledge and ExpertiseRequired Qualifications:Minimum 1 year of experience in technical support with live chat as a primary channel (omni-channel support experience required)Native-level English proficiency (C2) with exceptional written and verbal communication skillsProven ability to adjust tone and communication style based on customer context from professional to personableStrong problem-solving skills and attention to detail when reviewing customer data and troubleshooting technical issuesProactive, self-motivated communicator who takes initiative and demonstrates strong cultural fit with collaborative teamsPrior experience supporting SaaS platforms or short-term rental/hospitality tools (nice to have)Experience working with international clients or English-speaking markets (nice to have)Schedule:Full weekend availability required (Saturday and Sunday) with graveyard shift flexibility. Must be willing to work APAC or EU timezone based on business needs.Compensation:Rate starts at $5 per hourPayment is made via DeelEquipment:Candidate must have the following WFH Set-Up:Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.Internet speed of at least 40MBPSHeadset with an extended mic that has noise cancellation and a webcamBack-up computer and internet connectionQuiet, dedicated workspace at homeBenefits

Customer Support Specialist - Freelance, Remote

Synosys Technologies LLC

We are a leading software solutions company based in Dubai, currently seeking a dedicated and tech-savvy IT Customer Support Executive to join our growing team. The ideal candidate will be responsible for providing professional, responsive, and high-quality support to clients using our software products.Key Responsibilities:<ul><li>Respond promptly to customer inquiries via phone, email, and in-person</li><li>Provide software training and walkthroughs to clients</li><li>Resolve technical issues and provide effective IT troubleshooting</li><li>Maintain a high level of customer satisfaction through efficient and courteous support</li><li>Document support activities and client feedback for internal use</li></ul>Candidate Requirements:<ul><li>Male candidates from Kerala are preferred</li><li>1&ndash;2 years of experience in IT or software customer support</li><li>Strong understanding of IT support processes and tools</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or Electronics &amp; Communication</li><li>Excellent verbal and written English communication skills</li><li>Strong problem-solving and critical thinking abilities</li><li>Quick learner, with a proactive approach to technical challenges</li><li>Holding a valid UAE driving license is a plus</li></ul>Job Type: Full-time

IT Customer Support – Software Solutions

Paymob Smart Payments

About the Role: Join our Ops team to maintain, and support POS devices across UAE You'll be the on-ground representative ensuring smooth merchant onboarding and device functionality.Key Responsibilities:<ul><li>Install and deploy POS terminals at merchant sites</li><li>Provide on-site troubleshooting and technical support</li><li>Collect inactive/canceled devices and return them</li><li>Maintain accurate logs and documentation</li><li>Coordinate with internal teams for smooth processes</li><li>Train merchants on device usage</li><li>Handle devices/inventory with care and responsibility</li><li>Ensure compliance with quality and company standards</li></ul>Requirements:<ul><li>1&ndash;2 years in field service, logistics, or customer support</li><li>Based in UAE with full mobility</li><li>Valid UAE driving license (own vehicle preferred)</li><li>Strong communication &amp; customer service skills</li><li>Able to work independently and report clearly</li><li>POS or fintech knowledge is a plus</li><li>Fluent in English; Arabic is a plus</li></ul>Why Paymob?<ul><li>Be part of a fast-growing FinTech in the MENA region</li><li>Work in a supportive, field-driven environment</li><li>Make real impact on merchant success</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li> Do you have previous experience in field service, on-site support, or POS installation? </li><li> How many years of field-related experience do you have? </li><li> How long have you been residing in the UAE? </li><li>What is your Nationality?</li><li>What is your current visa status in the UAE?</li><li> Do you have a valid UAE driving license? </li><li> Do you own a car that you can use for work purposes? </li><li>What is your current salary? in AED</li><li>What is your expected salary? in AED</li></ul>

Field Service Agent

A&F Auto Repair

About Us:Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.Job Summary:The Battery Dispatch Coordinator plays a crucial role in ensuring smooth daily operations by accurately processing customer orders, coordinating technician schedules, and managing battery inventory across depots and vehicles. The role requires strong attention to detail, organization, and communication to ensure timely and efficient service delivery.Key Responsibilities:<ul><li>Post and update all customer orders in the system with complete and accurate details, including client, location, item, and service.</li><li>Create, maintain, and update technician rosters, ensuring appropriate shift assignments and availability management.</li><li>Load job assignments into technicians&rsquo; daily schedules and ensure proper communication of assigned tasks.</li><li>Monitor and manage battery inventory levels at depots and technician vehicles to ensure stock sufficiency for operations.</li><li>Assign orders to technicians strategically based on location, expertise, and workload to optimize efficiency and response time.</li><li>Coordinate with the operations and warehouse teams to resolve dispatch or inventory discrepancies promptly.</li><li>Maintain accurate records of dispatched orders, technician performance, and inventory movement.</li><li>Support continuous improvement in dispatching processes and workflow efficiency.</li></ul>Requirements:<ul><li>Proven experience in dispatch coordination, operations, or logistics (automotive service experience preferred).</li><li>Strong organizational and multitasking skills with excellent attention to detail.</li><li>Proficient in using dispatch or CRM systems.</li><li>Good communication and problem-solving abilities.</li><li>Ability to work under pressure in a fast-paced environment.</li><li>Basic knowledge of automotive batteries or related services is an advantage.</li></ul>Benefits<ul><li>Company Visa</li><li>Paid Leave &amp; Airfare</li><li>Medical Insurance</li></ul>How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Job Type: Full-time

Battery Dispatch Coordinator

Gevora Hotel

Responsibilities:<div><div><div> Collecting &amp; dropping technicians and office team to and from home locations Meeting technician and ensuring all parts, materials and job sheets are accurate for the day Driving between customers locations in communities across Dubai Greet customer and give explanation of work to be undertaken Loading &amp; unloading tools &amp; materials from van Assisting technician with work Writing invoices &amp; follow up job requirements Required skills &amp; experience: UAE manual driving license &amp; knowledge of Dubai roads Customer service experience Smart appearance Hard working approach &amp; positive attitude Preference given to applicants with prior maintenance experience
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Light Vehicle Driver

Elata Beauty Salon

We are seeking a skilled Nail Technician specializing in acrylic and gel extensions. The ideal candidate will have a strong attention to detail, excellent customer service skills, and a passion for nail artistry. Responsibilities include providing manicures, pedicures, and nail extension services, maintaining a clean and sanitary workspace, and ensuring client satisfaction.*Key Responsibilities:*- Perform high-quality acrylic and gel nail extensions- Provide manicures, pedicures, and other nail treatments- Create custom nail art designs as requested by clients- Maintain a clean, organized, and sanitary work environment- Educate clients on nail care and maintenance- Build and maintain a loyal client base*Qualifications:*- Proven experience as a Nail Technician, specializing in acrylic and gel extensions- Strong artistic skills and attention to detail- Excellent communication and customer service skills- Ability to work in a fast-paced environment- Team player with a positive attitude*Benefits:*- Competitive salary and commission structure- Flexible working hours- Opportunities for professional growth and development- Friendly and supportive work environmentJob Types: Full-time, PermanentPay: From AED4,500.00 per monthExperience:<ul><li>nail technician: 4 years (Preferred)</li></ul>

Nail Technician

Explore 6152+ Customer support technician in Dubai this November. Find roles across top companies and apply now to boost your career.