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customer support technician

CREDITCARE CREDIT MANAGEMENT LLC

Company: CreditCare Credit Management LLC &ndash; Dubai Salary: Up to AED 4,500 (Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour LawJob DescriptionCreditCare Credit Management LLC is looking for a Female Customer Service Representative (CSR) to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul>Requirements<ul><li>Female candidates only</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul>Salary &amp; Benefits<ul><li>Salary up to AED 4,500 (based on experience)</li><li>Visa, Medical, and other benefits provided as per UAE Labour Law</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract, Fresher Contract length: 24 monthsPay: Up to AED4,500.00 per month

Customer Support Specialist / Sales (Female)

Al-Futtaim

<div>Job Requisition ID: 174455
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role:

We are looking for a proactive and customer-focused Customer Support Representative to join our After Market team within FAMCO Construction Equipment, based in Dubai Investment Park 2. 


This role plays a critical part in driving aftersales growth by building strong customer relationships, promoting parts and service solutions, and ensuring a consistently high level of customer satisfaction. You will act as a key link between customers and internal teams, supporting revenue targets while ensuring efficient issue resolution and long-term customer loyalty. 


What you will do:
<ul>
<li>Achieve defined KPIs related to parts revenue, penetration, and service contracts</li>
<li>Respond promptly and professionally to customer inquiries, requests, and complaints</li>
<li>Conduct customer site visits to promote parts and service campaigns</li>
<li>Prepare and maintain accurate monthly sales reports and lost sales analysis</li>
<li>Collaborate closely with service, inventory, and technical teams to resolve issues</li>
<li>Provide field insights to the inventory team on critical parts required for machine uptime</li>
<li>Support aftersales initiatives that contribute to overall business and customer satisfaction goals</li></ul> 


Required skills to be successful:
<ul>
<li>Strong customer service and relationship management skills</li>
<li>Commercial awareness with the ability to drive aftersales revenue</li>
<li>Clear communication and negotiation skills</li>
<li>Problem-solving mindset with attention to detail</li>
<li>Ability to work cross-functionally with service, inventory, and technical teams</li>
<li>Confidence in handling customer objections and service-related discussions</li></ul> 


About the team:

You will be part of the After Market team within FAMCO Construction Equipment, working closely with service, inventory, and technical colleagues. The team focuses on delivering high-quality aftersales support, maximizing machine uptime, and strengthening long-term customer partnerships through reliable parts and service solutions. 


What equips you for the role:
<ul>
<li>Diploma or equivalent qualification; technical background preferred</li>
<li>Minimum 2 years&rsquo; experience in customer service or aftersales support</li>
<li>Working knowledge of SAP for quotations, order processing, and invoicing</li>
<li>Familiarity with CRM systems and customer data management</li>
<li>Understanding of machinery, parts, and service operations</li>
<li>Awareness of Volvo Services portfolio (or similar OEM services) is an advantage</li></ul> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Customer Support Representative - Construction Equipment

Synosys Technologies LLC

The IT Customer Support Executive will be responsible for providing professional, responsive, and high-quality support to clients using Synosys Technologies&rsquo; software products. This role involves resolving technical issues, delivering product training, and ensuring a seamless user experience through outstanding customer service.Key Responsibilities<ul><li>Respond promptly to customer inquiries via phone, email, and in-person.</li></ul><ul><li>Provide software training, product demonstrations, and feature walkthroughs to clients.</li></ul><ul><li>Diagnose and resolve technical issues related to software products and IT systems.</li></ul><ul><li>Ensure a high level of customer satisfaction through courteous, efficient, and solution-oriented support.</li></ul><ul><li>Log and document support activities, technical resolutions, and client feedback in the internal system.</li></ul><ul><li>Coordinate with the development team to escalate unresolved issues and track resolution progress.</li></ul><ul><li>Assist in improving support processes and contribute to knowledge-base documentation.</li></ul>Candidate Requirements:<ul><li>Male candidates from Kerala are preferred.</li></ul><ul><li>1&ndash;2 years of experience in IT support or software customer service.</li></ul><ul><li>Strong understanding of IT support processes, troubleshooting methodologies, and support tools.</li></ul><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Electronics &amp; Communication, or a related field.</li></ul><ul><li>Excellent verbal and written English communication skills.</li></ul><ul><li>Strong analytical thinking, problem-solving skills, and a customer-first attitude.</li></ul><ul><li>Ability to learn new software systems quickly and adapt to technical challenges.</li></ul><ul><li>UAE driving license is an added advantage.</li></ul>Job Type: Full-timeLanguage:<ul><li>Malayalam (Required)</li></ul>

IT Customer Support

Horizontrading

Head of Technical Support / Head of Technical Customer Service We are a Fintech, Global leader in financial technology Overview <ul><li>70+ clients in 25 countries</li><li>International footprint (offices in Paris, HK, BKK, Dubai, Montreal and soon Singapore and clients in EMEA, APAC and Americas)</li><li>Prestigious clients: investment banks, brokers, exchanges and neo banks/apps (etoro)</li><li>Disrupting the market: single platform to cover the whole electronic trading value chain. Superior technology and expertise</li><li>Elite ecosystem: Opportunity to work with and do business with the brightest minds of the industry (colleagues and clients)</li><li>Worldwide leader for electronic market making tech</li><li>Expanding the platform towards new Trading Services (TaaS): order and execution management services, execution algos, new market connectivity (exchange, brokers MFTs, crypto), new asset classes (digital), new pro services (managed and hosted)</li><li>Roadmap for the next 3 years: Americas (prominent in APAC and EMEA), new trading services: low touch, DSA, middle office, digital assets</li><li>People fully aligned with company values</li></ul>We are currently looking for a Head of Technical Support / Head of Technical Customer Service in Bangkok to ensure customer success into deploying Horizon Software's solutions. The job responsibilities <ul><li>Manage a team of 4 Client Support Engineers (Yearly Assessment, share of Management decisions (Salary Increase/Promotion ), definition of objectives, recruitment, assessment of probation period )</li><li>Within the focus of Client support<ul><li>Manage the flow of incoming tickets from our clients and assign them to the appropriate team member, after defining level of criticality and emergency.</li><li>Ensure a secure and sustainable flow of tickets to respect our SLA commitments to maximize the overall client satisfaction.</li><li>Collect and document all customer support issues with required level of materials to provide investigation details for the relevant parties</li><li>Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team</li></ul></li><li>Within the focus of implementation of new projects<ul><li>Perform daily client support task including helping customers resolve issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes</li><li>Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information</li><li>Report customer use cases, requirements, enhancement requests, and recommend fixes</li></ul></li></ul> Skills and Requirements <ul><li>Bachelor's Degree in Computer Engineering / Computer Science or related field</li><li>5 - 10 years' proven experience in a leadership role of local teams of Client Support is required</li><li>Rigorous to follow up the client requests in a timely and effective manner</li><li>Problem solving skills; ability to analysis</li><li>Strong customer service skills - ability to work with customers in a manner that is professional, compassionate, and effective</li><li>Fluent Thai Speaker with a good command of spoken and written in English</li><li>Knowledge of Linux operating systems will be a plus</li></ul> Benefits <ul><li>5 days a week: Monday to Friday - office hours 9 am - 6 pm</li><li>Remote friendly and flexible: 1 week of 5 days = one fixed day at office + 2 days a week on remote + 2 days at office on flexible dates</li><li>Medical Insurance</li><li>Annual Health Checkup</li><li>Free Lunch</li><li>15 paid leave: After employees complete 2 consecutive years of services, fulltime employees shall accumulate an additional day of vacation up to 19 days total</li><li>After probation, fulltime employees are entitled to one day paid leave in celebration of their birthday</li><li>Work in a challenging technical and functional environment (algorithmic trading platforms, low latency, multi-threading, real-time systems, Trading, Finance)</li><li>Integrate a team of highly skilled and talented people</li><li>A real human team spirit in an international environment</li><li>Well-being & Green oriented company (social climate survey, green initiatives, 360 assessment, no dress code)</li><li>A dedicated and tailored onboarding program</li></ul>The opportunity is located close to Sala Daeng BTS - Si Lom MRT: Horizon Software Bangkok Co.,Ltd 52 Thaniya Rd, Suriya Wong, Bang Rak, BangkokHorizon is an equal opportunity employer. We promote diversity, multiculturalism, and inclusion.

Head of Technical Support / Head of Technical Customer Service Bangkok, Bangkok, Thailand

flydubai

<div>MAIN OBJECTIVE OF ROLE: To provide frontline technical assistance and support to end-users, ensuring smooth and uninterrupted IT operations. KEY RESPONSIBILITIES:
<ul><li>Serves as the first point of contact for IT support, addressing and resolving hardware, software, and network-related issues promptly.</li><li>
Assists in deploying and maintaining end-user computing devices, including desktops, laptops, and peripherals.</li><li>
Troubleshoots and resolves issues related to Microsoft Office 365, MS Edge, and antivirus solutions like Kaspersky.</li><li>
Supports mobile device management (e.g., iPhones, iPads) and associated tools such as AirWatch and Intune.</li><li>
Monitors and maintains network connectivity within LAN/WAN environments, escalating complex issues as necessary.</li><li>
Performs routine tasks such as installing and upgrading enterprise applications, maintaining system health, and ensuring user access compliance.</li><li>
Documents technical incidents, solutions, and IT procedures for future reference and knowledge sharing.</li><li>
Supports the IT telephony systems such as Avaya and Cisco Unified Communications under the guidance of Engineers.</li><li>
Identifies risks and take appropriate actions in compliance with IT security standards and organizational policies.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Diploma or bachelor&rsquo;s degree in IT, Computer Science, or related fields.</li><li>
Fluent in English</li><li>
3 years in an IT support or customer service role. 6 years&rsquo; experience without certification requirements</li><li>
Windows, macOS, Linux, ITSM tool, Microsoft 365, Azure, Google Workspace, Microsoft Intune, SCCM, JAMF, TeamViewer, AnyDesk, BitLocker, Defender, Zoom, Webex, DNS, DHCP, and VPN.</li><li>
Years with qualifications: 3 - 5 years</li><li>
ITIL 4 Foundation Certification CompTIA A+ (Essential for foundational IT support skills) Microsoft Certified: Modern Desktop Administrator Associate</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Officer - IT Customer Support

Dollar Car Rental - AAA Group

Overview:We are seeking an experienced Mobile Vehicle Technician specializing in commercial vehicles to carry out on-site diagnostics, repairs, and routine maintenance. This role involves attending breakdowns, servicing vehicles at customer locations, and ensuring timely and efficient support for commercial fleet operations.Key Responsibilities:<ul><li>Diagnose mechanical, electrical, and hydraulic issues in commercial vehicles.</li><li>Perform preventive maintenance, routine servicing, and repairs at customer sites or roadside.</li><li>Attend emergency breakdown calls and provide quick troubleshooting solutions.</li><li>Inspect key components such as engines, transmissions, brakes, suspension, and electrical systems.</li><li>Use advanced diagnostic tools and software to identify faults.</li><li>Prepare accurate service reports, job cards, and maintenance records.</li><li>Ensure all work is completed according to manufacturer and safety standards.</li><li>Communicate repair needs and recommendations professionally to customers.</li><li>Coordinate with the parts and service team for required components.</li><li>Deliver excellent customer service during on-site visits.</li></ul>Requirements:<ul><li>ITI/Diploma in Automobile or Mechanical Engineering.</li><li>3&ndash;5 years&rsquo; experience as a Commercial Vehicle Technician or Mobile Technician.</li><li>Strong technical knowledge of diesel engines and commercial vehicle systems.</li><li>Ability to perform independent on-site repairs and troubleshooting.</li><li>Valid UAE Driving License (preferred).</li><li>Strong communication and problem-solving skills.</li><li>Willingness to travel and respond to breakdown calls as needed.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Mobile Vehicle Technician – Heavy Trucks

Growth Tech

Job Description:We are seeking a qualified DHA Laser Technician with an active RN License to join our medical team in Dubai.Key Responsibilities<ul><li>Perform laser hair removal and other laser-based aesthetic procedures as per clinic protocols.</li><li>Assess patients&rsquo; skin type medical history and suitability for specific laser treatments.</li><li>Conduct pre-treatment consultations and provide clear explanations of procedures risks and aftercare instructions.</li><li>Ensure all treatments are delivered with high safety standards and patient comfort.</li><li>Assist physicians and dermatologists when required.</li><li>Provide post-treatment follow-up and address any patient concerns professionally.</li><li>Support the clinic team in delivering excellent customer service and promoting treatments or packages.</li></ul>Requirements<ul><li>DHA License as a Laser Technician and Registered Nurse.</li><li>Minimum 1&ndash;2 years experience in laser and aesthetic treatments in the UAE.</li><li>Strong knowledge of laser safety skin care and cosmetic dermatology procedures.</li><li>Excellent communication skills; Arabic-speaking is mandatory.</li><li>Ability to join immediately!!!</li></ul>Job Type: Full-timePay: AED8,000.00 - AED10,000.00 per monthApplication Question(s):<ul><li>Are you a Registered Nurse and do you hold a valid DHA license ?</li><li>What is your nationality ?</li><li>How many years of experience do you have as a Laser Technician ?</li></ul>

DHA Laser Technician (MIRDIF DUBAI)

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