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customer value management (cvm) manager Jobs in Giza

customer value management (cvm) manager

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customer value management cvm manager

اورنچ مصر

<div>About the job Customer Value Management (CVM) Manager
<div>Purpose of the job

The CVM Manager will be responsible for maximizing customer lifetime value through targeted campaigns, innovative offers, and lifecycle management. This includes growing recharge and data revenues, driving customer migration strategies, and managing end-to-end execution of data stimulation programs. The role requires strong analytical skills, commercial acumen, and telecom experience to deliver measurable business results while ensuring an excellent customer experience.

Duties and Responsibilities

Recharge &amp; Revenue Growth
<ul><li>
Segment the customer base and design initiatives to stretch recharge behavior.</li><li>
Win back recharge droppers through aggressive offers and retention strategies.</li><li>
Drive CVM revenue contribution by developing new monetization opportunities.</li></ul>

Data Revenue &amp; Stimulation
<ul><li>
Identify and analyze customers data usage in collaboration with insight analysts and modellers.</li><li>
Define segmentation criteria for data stimulation programs (usage, ARPU, demographics, etc.).</li><li>
Design and launch targeted data offers to upsell higher data buckets or cross-sell to non-users (e.g., try &amp; buy offers).</li><li>
Develop targeted data bonuses, buckets, and offers to complement the ATL portfolio.</li><li>
Manage end-to-end data stimulation programs: concept creation, business cases, TTM approvals, forecasting, pre-launch testing, and post-launch analysis.</li></ul>

Renewals, Migrations &amp; ARPU Growth
<ul><li>
Increase data revenues by stimulating renewals and upgrades.</li><li>
Implement targeted offers to accelerate renewals.</li><li>
Drive migrations from Prepaid Hybrid Postpaid to enhance engagement and ARPU.</li><li>
Design IT initiatives to optimize renewals and migrations.</li></ul>

Campaign &amp; Customer Experience Management
<ul><li>
Manage the customer journey across products and campaigns to ensure a smooth experience.</li><li>
Prepare scripts, SMS, push notifications, and communication briefs for campaigns.</li><li>
Collaborate with Direct Marketing teams to launch outbound campaigns, including agent training, coaching, monitoring, and performance reporting.</li><li>
Monitor results continuously, improving offers, targeting rules, and campaign execution.</li></ul>

Analytics, Insights &amp; Financials
<ul><li>
Conduct financial analyses, business cases, and traffic forecasts to support CVM programs.</li><li>
Share insights, reviews, and performance results with top management to support decision-making.</li><li>
Track and report on CVM KPIs, ensuring contribution to company targets.</li></ul>

Collaboration &amp; Cross-Functional Work
<ul><li>
Work closely with CRM insight, direct marketing, IT, digital, and technology teams to deliver initiatives.</li><li>
Build strong internal relationships with Marketing, Customer Service, Sales &amp; Distribution, and Finance.</li><li>
Actively contribute to the annual marketing plan and revenue growth strategy.</li></ul>

Job specification

Education

<ul><li>Bachelors degree in Marketing, Business, Telecommunications, or related field (Masters preferred).</li></ul>

Experience

<ul><li>5-7 years experience in telecom, with at least 3 years in CVM, Retention, Data Monetization, or Revenue Management.</li>
</ul>Skills and Abilities

<ul><li>Strong knowledge of customer lifecycle management, segmentation, and targeted campaign execution.</li><li>
Proven ability to interpret data and translate insights into commercial actions.</li><li>
Experience in product/offer development, forecasting, and business case preparation.</li><li>
Strong knowledge of digital channels and customer communication strategies.</li><li>
Excellent stakeholder management and cross-functional collaboration skills.</li><li>
Fluent in English and Arabic.</li></ul></div></div>

Customer Value Management (CVM) Manager

Orange

<div><div>Purpose of the job
The CVM Manager will be responsible for maximizing customer lifetime value through targeted campaigns, innovative offers, and lifecycle management. This includes growing recharge and data revenues, driving customer migration strategies, and managing end-to-end execution of data stimulation programs. The role requires strong analytical skills, commercial acumen, and telecom experience to deliver measurable business results while ensuring an excellent customer experience.
Duties and Responsibilities
Recharge &amp; Revenue Growth<ul><li>
Segment the customer base and design initiatives to stretch recharge behavior.</li><li>
Win back recharge droppers through aggressive offers and retention strategies.</li><li>
Drive CVM revenue contribution by developing new monetization opportunities.</li></ul>
Data Revenue &amp; Stimulation<ul><li>
Identify and analyze customers data usage in collaboration with insight analysts and modellers.</li><li>
Define segmentation criteria for data stimulation programs (usage, ARPU, demographics, etc.).</li><li>
Design and launch targeted data offers to upsell higher data buckets or cross-sell to non-users (e.g., try &amp; buy offers).</li><li>
Develop targeted data bonuses, buckets, and offers to complement the ATL portfolio.</li><li>
Manage end-to-end data stimulation programs: concept creation, business cases, TTM approvals, forecasting, pre-launch testing, and post-launch analysis.</li></ul>
Renewals, Migrations &amp; ARPU Growth<ul><li>
Increase data revenues by stimulating renewals and upgrades.</li><li>
Implement targeted offers to accelerate renewals.</li><li>
Drive migrations from Prepaid Hybrid Postpaid to enhance engagement and ARPU.</li><li>
Design IT initiatives to optimize renewals and migrations.</li></ul>
Campaign &amp; Customer Experience Management<ul><li>
Manage the customer journey across products and campaigns to ensure a smooth experience.</li><li>
Prepare scripts, SMS, push notifications, and communication briefs for campaigns.</li><li>
Collaborate with Direct Marketing teams to launch outbound campaigns, including agent training, coaching, monitoring, and performance reporting.</li><li>
Monitor results continuously, improving offers, targeting rules, and campaign execution.</li></ul>
Analytics, Insights &amp; Financials<ul><li>
Conduct financial analyses, business cases, and traffic forecasts to support CVM programs.</li><li>
Share insights, reviews, and performance results with top management to support decision-making.</li><li>
Track and report on CVM KPIs, ensuring contribution to company targets.</li></ul>
Collaboration &amp; Cross-Functional Work<ul><li>
Work closely with CRM insight, direct marketing, IT, digital, and technology teams to deliver initiatives.</li><li>
Build strong internal relationships with Marketing, Customer Service, Sales &amp; Distribution, and Finance.</li><li>
Actively contribute to the annual marketing plan and revenue growth strategy.</li></ul>
Job specification
Education
<ul><li>Bachelors degree in Marketing, Business, Telecommunications, or related field (Masters preferred).</li></ul>
Experience
<ul><li>5-7 years experience in telecom, with at least 3 years in CVM, Retention, Data Monetization, or Revenue Management.</li></ul>
Skills and Abilities
<ul><li>Strong knowledge of customer lifecycle management, segmentation, and targeted campaign execution.</li><li>
Proven ability to interpret data and translate insights into commercial actions.</li><li>
Experience in product/offer development, forecasting, and business case preparation.</li><li>
Strong knowledge of digital channels and customer communication strategies.</li><li>
Excellent stakeholder management and cross-functional collaboration skills.</li><li>
Fluent in English and Arabic.</li></ul>
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

MC Ledger

<div>Company Description 
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
Job Summary:
The Sr. Performance Executive is responsible for the planning, execution, and optimization of paid advertising campaigns across all major platforms (Meta, X (formerly Twitter), TikTok, Google Ads, etc.). This role requires a deep understanding of digital marketing best practices, a data-driven approach, and a strong focus on achieving measurable results. 
Job Description 
Purpose of the job:
As a Customer Experience Manager (CEM) at Mazeed, you will be the key driver in ensuring the satisfaction, retention, and long-term success of Mazeed&rsquo;s clients across the financial services and SaaS business landscape. Acting as the primary point of contact, you will oversee the entire customer lifecycle, ensuring a seamless and value-driven experience from onboarding to renewal.
Your role will involve managing client accounts, conducting regular business reviews and customer visits, and fostering strong, trust-based relationships. You will proactively manage renewals and expansions, ensuring clients continue to realize value while positioning them for sustainable growth. In addition, you will identify opportunities for cross-selling and upselling additional features, services, and products to enrich the customer experience and drive revenue growth.
This position requires a strategic and analytical mindset, excellent communication and relationship-building skills, and a proactive approach to solving customer challenges. As the advocate for the customer, you will ensure Mazeed consistently delivers exceptional value across both financial services operations and SaaS subscription models
Responsibilities:
Client Journey Ownership<ul><li>
Oversee the entire client lifecycle, ensuring smooth transitions from onboarding to ongoing account management, product utilization, renewals, and offboarding</li></ul>
Client Advocacy &amp; Feedback<ul><li>
Act as the client&rsquo;s advocate by gathering data-driven feedback, conducting regular onsite visits, and translating insights into actionable improvements across Operations, Product, Finance, and Technology</li></ul>
Customer Experience Leadership<ul><li>
Lead initiatives to enhance the client experience by analyzing feedback, identifying service gaps, resolving product issues and integrations, and implementing strategies that ensure customer satisfaction and retention</li></ul>
Onboarding &amp; Training<ul><li>
Deliver standardized onboarding sessions, including training on back-office and SaaS operations, to prepare clients for effective use of Mazeed&rsquo;s financial services and SaaS solutions</li></ul>
Performance Monitoring &amp; KPIs<ul><li>
Define, track, and monitor customer experience KPIs (renewal rates, churn %, onboarding SLA, NPS, and expansion revenue), ensuring alignment with financial and SaaS business objectives</li></ul>
Cross-Functional Collaboration<ul><li>
Partner with Sales, Operations, Product, and Finance teams to ensure seamless implementation, workflow assurance, and resolution of client requests while identifying cross-sell and up-sell opportunities to drive revenue growth</li></ul>
Renewals &amp; Client Retention<ul><li>
Proactively manage contract renewals, collections, and expansion opportunities while handling offboarding with a focus on gathering experience surveys, analyzing root causes, and implementing corrective actions</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in business or a related field with 5+ years of overall experience, including 3+ years in a managerial role within the SaaS industry</li><li>
Proven track record in customer success, account management, or client-facing roles in SaaS or financial services</li><li>
Proficiency in Microsoft Office, particularly with Excel</li><li>
Strong communication skills, both written and verbal</li><li>
Strong Customer Success skills</li><li>
strong organizational and stress management skills</li><li>
5+ years&rsquo; experience overall with 2 years of experience managing employees</li><li>
Leading team experience</li></ul> 

Additional Information 
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

Customer Experience Manager

mazeed

<div>
 
 Company Description
 
 
 
 Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
 
 
 Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
 
 
 
 Job Summary:
 
 
 
 The Sr. Performance Executive is responsible for the planning, execution, and optimization of paid advertising campaigns across all major platforms (Meta, X (formerly Twitter), TikTok, Google Ads, etc.). This role requires a deep understanding of digital marketing best practices, a data-driven approach, and a strong focus on achieving measurable results.
 
 
 
 Job Description
 
 
 
 
 Purpose of the job:
 
 
 
 As a Customer Experience Manager (CEM) at Mazeed, you will be the key driver in ensuring the satisfaction, retention, and long-term success of Mazeed&rsquo;s clients across the financial services and SaaS business landscape. Acting as the primary point of contact, you will oversee the entire customer lifecycle, ensuring a seamless and value-driven experience from onboarding to renewal.
 
 
 Your role will involve managing client accounts, conducting regular business reviews and customer visits, and fostering strong, trust-based relationships. You will proactively manage renewals and expansions, ensuring clients continue to realize value while positioning them for sustainable growth. In addition, you will identify opportunities for cross-selling and upselling additional features, services, and products to enrich the customer experience and drive revenue growth.
 
 
 This position requires a strategic and analytical mindset, excellent communication and relationship-building skills, and a proactive approach to solving customer challenges. As the advocate for the customer, you will ensure Mazeed consistently delivers exceptional value across both financial services operations and SaaS subscription models
 
 
 
 Responsibilities:
 
 
 
 
 Client Journey Ownership
 
 
 
 <ul>
 <li>
 Oversee the entire client lifecycle, ensuring smooth transitions from onboarding to ongoing account management, product utilization, renewals, and offboarding
 
 
 </li>
 </ul>
 
 Client Advocacy &amp; Feedback
 
 
 
 <ul>
 <li>
 Act as the client&rsquo;s advocate by gathering data-driven feedback, conducting regular onsite visits, and translating insights into actionable improvements across Operations, Product, Finance, and Technology
 
 
 </li>
 </ul>
 
 Customer Experience Leadership
 
 
 
 <ul>
 <li>
 Lead initiatives to enhance the client experience by analyzing feedback, identifying service gaps, resolving product issues and integrations, and implementing strategies that ensure customer satisfaction and retention
 
 
 </li>
 </ul>
 
 Onboarding &amp; Training
 
 
 
 <ul>
 <li>
 Deliver standardized onboarding sessions, including training on back-office and SaaS operations, to prepare clients for effective use of Mazeed&rsquo;s financial services and SaaS solutions
 
 
 </li>
 </ul>
 
 Performance Monitoring &amp; KPIs
 
 
 
 <ul>
 <li>
 Define, track, and monitor customer experience KPIs (renewal rates, churn %, onboarding SLA, NPS, and expansion revenue), ensuring alignment with financial and SaaS business objectives
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Partner with Sales, Operations, Product, and Finance teams to ensure seamless implementation, workflow assurance, and resolution of client requests while identifying cross-sell and up-sell opportunities to drive revenue growth
 
 
 </li>
 </ul>
 
 Renewals &amp; Client Retention
 
 
 
 <ul>
 <li>
 Proactively manage contract renewals, collections, and expansion opportunities while handling offboarding with a focus on gathering experience surveys, analyzing root causes, and implementing corrective actions
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business or a related field with 5+ years of overall experience, including 3+ years in a managerial role within the SaaS industry
 </li>
 <li>
 Proven track record in customer success, account management, or client-facing roles in SaaS or financial services
 </li>
 <li>
 Proficiency in Microsoft Office, particularly with Excel
 </li>
 <li>
 Strong communication skills, both written and verbal
 </li>
 <li>
 Strong Customer Success skills
 </li>
 <li>
 strong organizational and stress management skills
 </li>
 <li>
 5+ years&rsquo; experience overall with 2 years of experience managing employees
 </li>
 <li>
 Leading team experience
 
 
 </li>
 </ul>
 Additional Information
 
 
 If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
 
 
 Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
</div>

VOIS

<div>
 
 Join Us
 
 
 
 At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
 
 
 
 Role purpose:
 
 
 
 As a PDS Customer Delivery Project Coordinator , you will be responsible for delivering an exceptional service to our Projects &amp; Customers throughout the Project Circuit Order delivery cycle. This role owns the customer relationship for Project Circuit Order delivery, driving delivery across all internal VBTS teams to ensure Project Circuit orders are planned and provisioned in line with Project &amp; Customer requirements. The role is required to manage Project &amp; Customer expectations ensuring that any changes in order status are clearly understood and communicated.
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 <ul>
 <li>
 Planning &amp; Control
 
 
 
 </li>
 </ul>
 Proactively supports and manages Project circuit orders within Project Delivery Services through to completion, focussing on meeting Project &amp; Customer expectations
 
 
 <ul>
 <li>
 Risk &amp; Issue Management
 
 
 
 </li>
 </ul>
 Identify and resolve any Project circuit order delivery issues during the delivery lifecycle
 
 
 <ul>
 <li>
 Communication
 
 
 
 </li>
 </ul>
 Builds effective relationships with key stakeholders, supports the project or programme manager in production of regular reports and attending regular customer meetings
 
 
 <ul>
 <li>
 Deliver on Time
 
 
 
 </li>
 </ul>
 Drives delivery teams to achieve target dates for the Project &amp; Customer
 
 
 Proactively resolves challenges or escalates for support where required
 
 
 Identify the priority when presented with conflicting views, ensuring the circuit order progresses correctly
 
 
 <ul>
 <li>
 Cost, Procurement &amp; Human Resources Management
 
 
 
 </li>
 </ul>
 Ensure that individual time is accurately recorded (on the systems used) against the project and that project forecasts are met.
 
 
 Supports the Project Manager in maintaing a tracker of project or programme spend, identifies any potential risks back to the project or programme manager. Managing Purchase Orders and checking the accuracy of supplier invoices against deliverables before authorising payment from a project or Programme
 
 
 
 Core competencies, knowledge and experience:
 
 
 
 <ul>
 <li>
 Governance &amp; Reporting
 </li>
 <li>
 Support the Project Manager in delivering to time, cost and quality. Provide Project &amp; Customer work in progress (WIP) reports, supporting customer facing calls to provide updates if required
 </li>
 <li>
 Business Skills and Attributes
 </li>
 <li>
 Experience of working in a challenging customer facing role, preferably delivery, with a good understanding of the process &amp; procedures needed to deliver standard services
 </li>
 <li>
 Builds relationships across relevant areas of the business and with external stakeholders
 </li>
 <li>
 Ability to work on you own as part of a team
 </li>
 <li>
 Knowledge of customer environment would be preferable but not mandatory
 </li>
 <li>
 Ability to work across multiple customers and multiple orders at once
 </li>
 <li>
 Excellent written skills and experience of direct customer engagement
 
 
 
 </li>
 </ul>
 
 Must have technical skills:
 
 
 
 1-3 years of relevant work experience
 
 
 Partner and Supplier Management
 
 
 Agile
 
 
 Project and Programme Management
 
 
 Business and Commercial Acumen
 
 
 Complexity Management
 
 
 Communication
 
 
 Risk Assessment
 
 
 Governance and Policy Compliance
 
 
 Facilitation
 
 
 Data Analytics and Insights
 
 
 Collaboration
 
 
 Strategy and Vision
 
 
 Managing Change
 
 
 Customer Centricity
 
 
 Issue and Risk Management
 
 
 #VOIS #BeUnrivalled#Createthefuture
</div>

Customer Delivery Project Coordinator (VOIS)

NCR Atleos

<div>
 
 About NCR Atleos
 
 
 
 NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
 
 
 
 Position Summary &amp; Key Areas Of Responsibilities
 
 
 
 <ul>
 <li>
 Position is a quota-carrying role with responsibility for working with customers, prospects and partners for NCR software and services within the banking industry.
 </li>
 <li>
 Strategically designs a plan to effectively manage his/her territory and funnel in order to maximize incoming orders and revenue in order to meet annual quota objectives.
 </li>
 <li>
 Position responsible for identifying best fit accounts, targets Financial SW &amp; Services solutions and supporting the local account managers on opportunities; Responsible for developing strategies to differentiate the NCR solution from its competitors in the market space by leveraging ROI-based solution sales tools and value propositions. Works with the account teams, Partners and other NCR functions throughout the sales process to maximize sales.
 </li>
 <li>
 Required to utilize the consultative selling approach to map out key decision-makers in the prospect or through NCR partners and create a strategy to implement an appropriate plan to penetrate.
 </li>
 <li>
 Develop a competitive sales opportunity strategy that anticipates the competitor&rsquo;s actions/plans and utilizes blocking and trapping tactics to enable NCR to be better positioned to meet the customer&rsquo;s objectives.
 </li>
 <li>
 Leverages executive level contacts to develop greater account coverage and build competitive immunity; Assesses all competitive customer relationships to determine impact on the decision-making process, and then assists Account Manager in developing a competitive sales strategy. Penetrates competitive accounts by presenting reasons why NCR is in a better position to meet customer&rsquo;s business and personal objectives.
 </li>
 <li>
 Gains customer commitment builds momentum and accelerates the sales cycle, while working with key influencers throughout the sales process to minimize issues at closing.
 </li>
 <li>
 Creation of solution offering.
 </li>
 <li>
 Responsible for working as a liaison between the Product Development organization on future direction and customer-specific requirements.
 </li>
 <li>
 Proactively identifies coaching opportunities to ensure an individual's sales skills and sales strategies are aligned to the core business and development objectives; Gives feedback identifying performance gaps which are used to develop a desired sales results improvement plan.
 </li>
 <li>
 Resolves escalated customer satisfaction issues.
 </li>
 <li>
 Acts in a professional manner with high ethical standards of performance and behavior always; Creates trust and confidence in himself / herself with the customer and NCR Atleos.
 </li>
 <li>
 Perceives and considers the underlying attitudes, feelings and needs of customers, peers and others; Modifies, as needed, his / her style to build rapport and achieve compatibility with customers, peers and others.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in IT or Business-related fields
 </li>
 <li>
 3-5 years or above related experience
 </li>
 <li>
 Proven success in solution sales environment
 </li>
 <li>
 Consulting Skills to understand retail banking IT infrastructures and for guiding value proposition with a best fit and efficient implementation in mind.
 </li>
 <li>
 Experience in Software or Services Solutions will be an asset.
 </li>
 <li>
 Understanding of banking industry with focus to added value Software &amp; Services Solutions.
 
 
 </li>
 </ul>
 Offers of employment are conditional upon passage of screening criteria applicable to the job.
 
 
 
 EEO Statement
 
 
 
 NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
 
 
 
 Statement to Third Party Agencies
 
 
 
 To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
 
 
</div>

Software Account executive

Vodafone

<div><div><div><div><h2 class="jobSectionHeader">Join Us</h2>
</div><div>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</div></div><div><div><h2 class="jobSectionHeader">
Role Purpose:</h2>
</div><div>
The Associate Project Manager provides project or programme support and administration function, to customer facing project, programme and managers, which enables the project or programme manager to deliver a wide range of customer facing solutions and services to our Enterprise customers.
The Associate Project Manager is customer facing for standard / simple end to end delivery with direct relationships with the customer.
.Responsibilities to include the day to day tracking and managing of risk, issue and change logs and delivery plan, this will require working closely with operational areas within Vodafone and 3rd Party Partner Suppliers, using negotiation, coordination, facilitation and communication skills, working proactively.</div></div><div><div><h2 class="jobSectionHeader">
Key accountabilities and decision ownership:</h2>
</div><div><ul><li>Creates and executes project work, in a (virtual) cross-functional project team; plans and revises as appropriate to meet changing needs and requirements.</li><li>
Coordinate projects with multiple functions and / or work streams by applying project management methods, best practices.</li><li>
Ensures responsibilities, activities and deliverables are clear and documented for each resource allocated to a project</li><li>
Ensures project documents are complete, current, and stored appropriately</li><li>
Document processes, create process descriptions and work instructions</li><li>
Reviews deliverables prepared by the project team before passing to client.</li><li>
Provides regular and accurate reporting to keep the customer, partners and internal stakeholders updated with project status and key risks</li><li>
Stakeholder management &ndash; coordinate with the VGE management team on the delivery of critical milestones in the project which have significant impact on the project deliverables</li><li>
Risk and issue management &ndash; highlight any arising risks, provide mitigation plan, also bring any issues up and implement problem solving techniques to resolve these issues</li><li>
Ensures the Handover of documentation to business as usual support organization to ensure the Customer is recognized as &lsquo;live&rsquo;</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Core competencies, knowledge and experience:</h2>
</div><div><ul><li>Governance &amp; Reporting</li><li>
Using appropriate Methodologies and Governance, to support the Project manager in delivering to Time, Cost and Quality. Must be able to assimilate multiple sources of information and report concisely to a range of stakeholders using appropriate methods.</li></ul> 
<ul><li>
Integration - Tools, Systems &amp; Data</li></ul><ul><li>
Providing high level support to the programme &amp; project teams in the appropriate application of various tools for example, MS Project, Excel, PowerPoint, Word, and SharePoint.</li><li>
Ensuring the integrity and accuracy of the data set for the programme or project is maintained.</li><li>
Business Skills and Attributes</li></ul><ul><li>
Experience of working in a challenging customer facing role, preferably delivery, with a good understanding of the process &amp; procedures needed to deliver standard services.</li><li>
Understands key issues dominating the industry.</li><li>
Builds relationships across relevant areas of the business.</li><li>
Knowledge of a customer environment would be preferable but not mandatory.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Must have professional qualifications:
</h2></div><div><ul><li>PRINCE2 foundation is a must</li><li>
PMP Certificate is a plus</li><li>
German &amp; English Language C1 Level.</li><li>
Strong Microsoft Office Skills (PowerPoint, Excel, Word, MS Projects, Visio).</li><li>
Use project management tools to deliver a project including all project phases (Mobilization , Planning and Design , Implementation and Acceptance , and Closer</li><li>
Knowledge in financial related matters like budgeting, forecasting, controlling.</li><li>
Customer relationship Management with ability to interact at Director Level.</li><li>
Able to manage at mid-level across multiple cultures</li><li>
Has a successful track record of implementing various projects / programmes</li><li>
Proven ability to manage in dynamic, high-growth, high-uncertainty environments</li><li>
Strong communication and decision making skills.</li><li>
Strength in coordinating projects &amp; people.</li><li>
Practical experience of transforming business requirements to functional capabilities</li><li>
Ability to interact and work with an international and distributed virtual team.</li><li>
Excellent planning &amp; organisational skills.</li><li>
Strong interpersonal and communication skills.</li><li>
Experience of working in a customer focused environment.</li><li>
IPVPN/Networks (2G/4G) understanding is a plus</li><li>
Unified communication understanding is a plus</li></ul></div></div><div><div><h2 class="jobSectionHeader">
#VOIS #BeUnrivalled #Createthefuture</h2></div></div></div></div><div></div>

Customer Delivery Associate Peoject Manager German Speaker (VOIS)

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196 customer value management cvm manager jobs IN Giza

Customer Value Management (CVM) Manager

Customer Value Management (CVM) Manager

Customer Experience Manager

Customer Experience Manager

Customer Delivery Project Coordinator (VOIS)

Software Account executive

Customer Delivery Associate Peoject Manager German Speaker (VOIS)