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customer success operations manager

customs operations manager

Computacenter

<div>
 
 
 Life on the Team
 
 
 
 As a Customs Operations Manager, you will be a key stakeholder within our international Trade Compliance function. You will ensure that customs-relevant operations in India, including SEZ flows, are efficient, accurate, and compliant with applicable laws and company policies.
 
 
 You will act as a trusted partner and central point of contact for customs-related processes, collaborating with OEMs, internal teams (IT, Finance, Logistics), customs brokers, forwarders, and regulatory authorities. The role combines day-to-day operational oversight with targeted improvements, giving you a clear opportunity to drive measurable gains in compliance, efficiency, and service.
 
 
 
 
 
 
 Reporting &amp; alignment
 
 
 
 You report directly to local management in India, with a dotted functional line to the Head of Compliance EMEA for technical guidance and prioritization on customs matters. You will be closely aligned with the Group Compliance function, participate in team cadences, and follow Group policies and controls.
 
 
 
 
 
 
 What You Will Do
 
 
 <ul>
 <li>
 Manage end to end customs clearance operations for imports and exports, in line with India Customs law and global trade rules.
 </li>
 <li>
 Oversee and coordinate SEZ operations, liaising with SEZ authorities when required, to maintain adherence to regulatory frameworks including record integrity
 </li>
 <li>
 Act as the central point of contact for all customs and trade compliance activities across the business in India and SPOC for interactions with Customs authorities
 </li>
 <li>
 Govern customs broker and forwarders performance including service quality and lead corrective actions and root-cause analysis.
 </li>
 <li>
 Identify gaps and improvement opportunities within customs operations, leading process enhancement and continuous improvement initiatives aligned with organizational policies, while supporting cross-border projects and flows
 </li>
 <li>
 Maintain a robust post clearance compliant environment, including HS classification notes, customs valuation guidance. Run reports and dashboards to ensure documentation completeness, auditability and prepare evidence for internal audits or authority queries.
 </li>
 <li>
 Provide timely updates and effective guidance on evolving local customs laws, trade compliance practices, and SEZ-related requirements.
 </li>
 <li>
 Build importer and exporter readiness
 </li>
 <li>
 Provide occasional overlap with UK/EU Standard Time; travel domestically as needed for port/SEZ or vendor engagements.
 </li>
 </ul>
 
 
 
 
 
 What You Will Need
 
 
 <ul>
 <li>
 8 - 15 years of professional experience with at least 5 years in India customs operations and trade compliance, including hands on experience with local Customs digital systems Strong knowledge of Indian customs laws, regulations, and procedures, with proven expertise and experience in SEZ operations.
 </li>
 <li>
 Demonstrated experience working with broker and vendor management, ideally in the IT sector.
 </li>
 <li>
 Ability to interpret and implement complex customs requirements with clear written SOP and practical controls.
 </li>
 <li>
 Proven track record of driving operational efficiency and process improvements in customs and trade compliance.
 </li>
 <li>
 Excellent stakeholder management and communication skills, with the ability to influence across levels within Operations, Finance, IT, Legal and Group Compliance.
 </li>
 </ul>
 
 Flexibility for occasional UK and EU time overlap and limited domestic travel.
 
</div>

Customs Operations Manager

Fluence

<div>
 Job Details:
 
 
 <ul>
 <li>
 Support in releasing all the logistics documents for all the three regions and all the mode of transportations
 </li>
 <li>
 Release the logistics PO in SAP HANA S4 Environmental
 </li>
 <li>
 Release the STO and perform warehouse management activity in SAP HANA S4 Environmental
 </li>
 <li>
 Perform logistics invoice accounting and reconciliation in SAP HANA S4 Environmental
 </li>
 <li>
 Contribute with other Fluence teams as regional subject matter expert for operational logistics best practices
 </li>
 <li>
 Work cross-functionally across Supply Chain Operations, Procurement, Project Management, Sales, Finance, and other teams to deliver on Fluence strategy in a deliberate way that maximizes the customer outcomes.
 </li>
 <li>
 Support regional warehousing strategy
 </li>
 <li>
 Manage and coordinate all inbound and outbound logistics activities, including freight forwarding, customs clearance, and inventory management.
 </li>
 <li>
 Monitor and analyze key performance indicators (KPIs) to track logistics performance and identify areas for improvement.
 </li>
 <li>
 Ensure compliance with local regulations and industry standards related to transportation, warehousing, and distribution.
 </li>
 <li>
 Provide timely information to Project Management team of any supplier or procurement activity that impacts the project either realizing opportunity or indicating a potential risk.
 </li>
 <li>
 Prepare and maintain up-to-date Shipping schedules for Project and ensure correct documentation is secured for import processing.
 </li>
 <li>
 Prepare regular reports and presentations for senior management to communicate logistics performance and strategic initiatives. And attend to various collaborations calls with various stakeholders.
 </li>
 <li>
 Stay informed about industry trends, emerging technologies, and best practices in logistics and supply chain management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 +5-year subject matter experience in logistics management preferably in the transportation or distribution industry, experience in project logistics is a plus
 </li>
 <li>
 Experience in working with SAP HANA S4 tool (complete E2E logistics modules)
 </li>
 <li>
 Experience in the field of dangerous goods handling and shipping
 </li>
 <li>
 Self-motivated; able to work both independently to complete tasks and respond to requests, as well as collaborating with others to utilize resources and knowledge of others in identifying quality solutions
 </li>
 <li>
 Deal with volatility, uncertainty, complexity, and ambiguity
 </li>
 <li>
 Enjoy working in an international, fast-pace and dynamic environment
 </li>
 <li>
 Communicate fluently in English
 </li>
 <li>
 Proven track record of successfully managing complex logistics operations and driving process improvements.
 </li>
 <li>
 Knowledge of customs, FTA policies, export incentives, re-exportation requirement is desirable.
 </li>
 <li>
 Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
 </li>
 <li>
 Effective communication and negotiation skills, with the ability to build and maintain relationships with internal and external stakeholders.
 </li>
 <li>
 Familiarity with international Shipping and Customs regulations and customs procedures desirable
 </li>
 <li>
 Knowledge on Navisphere tools (TMC) would be an advantage
 </li>
 <li>
 Proficiency in data visualization and reporting tools (e.g., Power BI).
 </li>
 <li>
 Familiarity with international logistics and import/export regulations.
 </li>
 <li>
 Experience with lean or Six Sigma methodologies for process improvement.
 </li>
 <li>
 Advanced proficiency in data analysis with Microsoft tools, (Excel, word, PowerPoint etc..)
 </li>
 <li>
 Role &ndash; On Site
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Logistics Coordinator

<div>
 
 Job Summary:
 
 
 
 At Fluence Energy, demand for our energy storage solutions has never been stronger, and so is our need for talented people to join our team. Currently we are looking for qualified candidates to fill our Logistics Analyst positions. In this role the successful candidate will be responsible for analyzing and improving the efficiency and cost-effectiveness of the company's logistics network.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support in releasing all the logistics documents for all the three regions and all the mode of transportations
 </li>
 <li>
 Release the logistics PO in SAP HANA S4 Environmental
 </li>
 <li>
 Release the STO and perform warehouse management activity in SAP HANA S4 Environmental
 </li>
 <li>
 Perform logistics invoice accounting and reconciliation in SAP HANA S4 Environmental
 </li>
 <li>
 Contribute with other Fluence teams as regional subject matter expert for operational logistics best practices
 </li>
 <li>
 Work cross-functionally across Supply Chain Operations, Procurement, Project Management, Sales, Finance, and other teams to deliver on Fluence strategy in a deliberate way that maximizes the customer outcomes.
 </li>
 <li>
 Support regional warehousing strategy
 </li>
 <li>
 Manage and coordinate all inbound and outbound logistics activities, including freight forwarding, customs clearance, and inventory management.
 </li>
 <li>
 Monitor and analyze key performance indicators (KPIs) to track logistics performance and identify areas for improvement.
 </li>
 <li>
 Ensure compliance with local regulations and industry standards related to transportation, warehousing, and distribution.
 </li>
 <li>
 Provide timely information to Project Management team of any supplier or procurement activity that impacts the project either realizing opportunity or indicating a potential risk.
 </li>
 <li>
 Prepare and maintain up-to-date Shipping schedules for Project and ensure correct documentation is secured for import processing.
 </li>
 <li>
 Prepare regular reports and presentations for senior management to communicate logistics performance and strategic initiatives. And attend to various collaborations calls with various stakeholders.
 </li>
 <li>
 Stay informed about industry trends, emerging technologies, and best practices in logistics and supply chain management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 +5-year subject matter experience in logistics management preferably in the transportation or distribution industry, experience in project logistics is a plus
 </li>
 <li>
 Experience in working with SAP HANA S4 tool (complete E2E logistics modules)
 </li>
 <li>
 Experience in the field of dangerous goods handling and shipping
 </li>
 <li>
 Self-motivated; able to work both independently to complete tasks and respond to requests, as well as collaborating with others to utilize resources and knowledge of others in identifying quality solutions
 </li>
 <li>
 Deal with volatility, uncertainty, complexity, and ambiguity
 </li>
 <li>
 Enjoy working in an international, fast-pace and dynamic environment
 </li>
 <li>
 Communicate fluently in English
 </li>
 <li>
 Proven track record of successfully managing complex logistics operations and driving process improvements.
 </li>
 <li>
 Knowledge of customs, FTA policies, export incentives, re-exportation requirement is desirable.
 </li>
 <li>
 Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
 </li>
 <li>
 Effective communication and negotiation skills, with the ability to build and maintain relationships with internal and external stakeholders.
 </li>
 <li>
 Familiarity with international Shipping and Customs regulations and customs procedures desirable
 </li>
 <li>
 Knowledge on Navisphere tools (TMC) would be an advantage
 </li>
 <li>
 Proficiency in data visualization and reporting tools (e.g., Power BI).
 </li>
 <li>
 Familiarity with international logistics and import/export regulations.
 </li>
 <li>
 Experience with lean or Six Sigma methodologies for process improvement.
 </li>
 <li>
 Advanced proficiency in data analysis with Microsoft tools, (Excel, word, PowerPoint etc..)
 
 
 </li>
 </ul>
 Role &ndash; On Site
</div>

Logistics / Supply Chain coordinator

Hach

<div>
 
 Job Title &ndash; Senior Executive &ndash; Supply Chain Management - Bangalore
 
 
 
 
 Are you&hellip;
 
 
 
 Interested in working for an international and diverse company?
 
 
 Interested in developing your career in the water industry?
 
 
 Interested in working for a company that is dedicated to sustainability?
 
 
 
 If so, read on!
 
 
 
 Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.
 
 
 
 What We offer:
 
 
 
 <ul>
 <li>
 Flexible working hours
 </li>
 <li>
 Professional onboarding and training options
 </li>
 <li>
 Powerful team looking forward to working with you.
 </li>
 <li>
 Career coaching and development opportunities
 </li>
 <li>
 Health benefits
 
 
 
 </li>
 </ul>
 
 Job Location
 
 &ndash; Bangalore
 
 
 
 Mode of work
 
 &ndash; Onsite
 
 
 
 Reporting line
 
 &ndash; Manager &ndash; Supply Chain Management
 
 
 
 The Senior Executive &ndash; Supply Chain Management
 
 is to coordinate demand planning with Sales, drive purchase order placement, and ensure seamless supply chain execution from PO to customer delivery.
 
 
 
 The priorities for the role includes:
 
 
 
 <li>
 Demand Coordination:
 </li>
 <ul>
 <li>
 Liaise with the Sales team to gather and validate demand forecasts.
 </li>
 <li>
 Arrive at accurate Purchase Order (PO) quantities based on sales inputs and inventory levels.
 </li>
 </ul>
 <li>
 Procurement Execution:
 </li>
 <ul>
 <li>
 Place Purchase Orders with suppliers based on approved demand.
 </li>
 <li>
 Coordinate with suppliers for earliest possible dispatch and shipment readiness.
 </li>
 </ul>
 <li>
 Logistics &amp; Customs Coordination:
 </li>
 <ul>
 <li>
 Handover shipment details to the Exim team for customs clearance.
 </li>
 <li>
 Track shipment arrival and ensure timely documentation and compliance.
 </li>
 </ul>
 <li>
 Sales Enablement:
 </li>
 <ul>
 <li>
 Post-arrival, coordinate with Sales for earliest possible sales execution.
 </li>
 <li>
 Ensure inventory availability aligns with sales plans.
 </li>
 </ul>
 <li>
 MIS &amp; Forecasting:
 </li>
 <li>
 Act as the Single Point of Contact (SPOC) for:
 </li>
 <ul>
 <li>
 Sales Forecast
 </li>
 <li>
 Inventory Forecast
 </li>
 <li>
 MIS reporting related to demand and supply
 </li>
 <li>
 5 to 10 years in SCM operations, Bachelor's degree in science,, preferably in Chemical Engineering or equivalent
 </li>
 <li>
 Strong communication and coordination abilities.
 
 
 
 </li>
 </ul>
 
 What we offer:
 
 
 
 Competitive renumeration with performance-based incentives. Opportunity to work with an innovative, global company and contribute to significant water management initiatives. Career growth and development opportunities in a dynamic, expanding business. A supportive work environment focused on team collaboration and customer success.
 
 
 
 EQUAL OPPOTURNITY:
 
 
 
 Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 
 
 
 OUR CULTURE:
 
 
 
 More important than what we do is how we operate together as a team across our global organization. Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world.
 
 
 
 OUR VALUES:
 
 
 
 <ul>
 <li>
 We serve humanity with purpose and integrity
 </li>
 <li>
 We unlock ingenuity for customer success
 </li>
 <li>
 We deliver results as a team
 </li>
 <li>
 We continually improve for enduring impact
 
 
 
 </li>
 </ul>
 At
 
 Hach
 
 (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better&mdash;faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
 
 
 As part of our team, you&rsquo;ll make an immediate, measurable impact on a global scale by enabling the world&rsquo;s everyday water needs. You&rsquo;ll also belong to a respectful and collaborative community that fosters career growth and professional development. You&rsquo;ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.
 
 
 Motivated by the highest possible stakes of climate change and global health, we&rsquo;re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us
 
 
 Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World&rsquo;s Most Vital Resources.
 
 
 At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 
 
 If you&rsquo;ve ever wondered what&rsquo;s within you, there&rsquo;s no better time to find out.
 
 
 
 Unsolicited Assistance
 
 
 
 We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
 
 
 At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 
 
 
 Unsolicited Assistance
 
 
 
 We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
 
 
</div>

Senior Executive – Supply Chain Management - Bangalore

[24]7.ai

<div>
 
 Position : Security &amp; Compliance Specialist
 
 
 Reports to: Manager InfoSec, GRC
 
 
 Department: Information Security (InfoSec)
 
 
 Location: Bangalore
 
 
 Work Mode : Hybrid
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 This role oversee the development, evaluation and implementation of governance, risk and compliance.
 
 
 
 
 
 This role provides operational and conformance checking of information security implemented. The role will undertake specific audits tasks directly and will work with identified stakeholders to ensure that audit lifecycle is in compliance.
 
 
 
 
 
 Additionally, this role will undertake regular conformance checking tasks to ensure compliance is met to acceptable security levels in different audits.
 
 
 
 
 
 This role will also undertake a number of critical asks and requests from security projects which manages to successful delivery of projects and the associated resources.
 
 
 
 
 
 Further, this role will work with all departments across Technology, Business and Third Party vendors/partners and manages inter-dependencies / work-streams and across multiple projects to ensure that Projects are delivered on time:
 
 
 
 
 <ul>
 <li>
 Provide consulting services for Technology &amp; Business team for Audit Security process and implementation of controls.
 </li>
 <li>
 Define Security assessment scope, requirements, time lines and goals.
 </li>
 <li>
 Pro-actively reviews all gaps found on audits related to systems and types of access controls on various risks like Cyber Threats, Data Security and compliance and communicate for timely actions to mitigate them.
 </li>
 <li>
 Supports in managing all type of internal and external InfoSec audits (end to end), status of Security assessment, Report Observations and remediation with all the agreed timelines.
 </li>
 <li>
 Works with end customer SPOC to ensure all the desired requirements are delivered by liaising with all the business stakeholders.
 </li>
 <li>
 Delivers Security Assessments projects on time, and at the expected quality, have root- cause analysis with clear action plan and obtain sign-off with all relevant parties.
 </li>
 </ul>
 
 
 
 
 
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Ensure the organization complies with local, federal and international regulatory and legal requirements
 </li>
 <li>
 Stay up to date on all major privacy and data protection laws, GDPR, CCPA, DPA, PIPEDA etc.
 </li>
 <li>
 Experience in handling various Security Assessments, regulatory requirements but not limited to PCI- DSS, ISO27001, ISO9001, GDPR, CCPA, SOC2 and privacy shield.
 </li>
 <li>
 Practical understanding of security standards, Processes and risk frameworks.
 </li>
 <li>
 Has good understanding of audit frameworks and various datasheet involved in preparing for the external audits.
 </li>
 <li>
 Knowledge of current industry best practices and standards, local/international security and compliance guidance.
 </li>
 <li>
 Broad, and commensurately high-level knowledge of Security technology, such as: PKI, firewalls, access management, encryption, IDS &amp; IPS, Cyber threats, encryption, and identity management.
 </li>
 <li>
 Strong time management, communication and prioritization skills.
 </li>
 <li>
 Ability to work with Technical and Non- Technical business owners.
 </li>
 <li>
 Practical understanding of security processes and risk frameworks.
 </li>
 <li>
 Partners with External consultants/ internal stakeholders on Regulatory Changes to ensure regulatory changes are added within the system of record.
 </li>
 <li>
 Drive integration with Compliance teams aligned to Business Units for all the related audits (end to end).
 </li>
 <li>
 Knowledge of current industry best practices and standards, local/international security and compliance guidance.
 </li>
 <li>
 Conducting deep dives into specific areas of focus based on Risk and Regulatory priorities as and when needed.
 </li>
 <li>
 Proficiency in reviewing and assessing process flows to detect potential risks, deficient controls, duplicated effort, extravagance, and fraud, non-compliance with laws, regulations, and management policies.
 </li>
 <li>
 Partners with other Operations Managers to ensure timely and effective delivery for all audit requirements.
 </li>
 <li>
 Contribute to the Group ISMS content development, maintenance and maturity.
 </li>
 <li>
 Take the interface between custom authorities and colleagues/partners on customs Audits.
 </li>
 <li>
 Drive matrixed project planning and execution to deliver and sustain privacy compliance
 </li>
 </ul>
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor/Master of Science degree. Computer Science, Engineering, Telecommunications or management degree(would be advantage)
 </li>
 <li>
 6/6+ years&rsquo; experience in audits and compliance management
 </li>
 <li>
 Excellent planning, multi-tasking, organization and problem solving skills.
 </li>
 <li>
 Knowledge of certifications and framework like NIST, HIPAA, ISO 27K, PCI-DSS and SOC2.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Hold certifications like ISO9001, ISO 27001 and Green belt(added advantage)
 </li>
 </ul>
 
 
</div>

Security & Compliance Specialist

Amazon

<div>
 
 Description
 
 
 
 "ABOUT AMAZON
 
 
 We&rsquo;re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary person you know you&rsquo;re ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth. How often can you say that your work changes the world? At Amazon, you&rsquo;ll say it often. Join us and define tomorrow.
 
 
 
 Overview Of The Role
 
 
 
 As an Operations I Manager, you will work with India leadership team to improve existing systems or processes, and reduce defects to serve Amazon&rsquo;s customers better. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, in line with our goal to be the Earth&rsquo;s Most Customer Centric Company. Within Operations I Manager job family, you&rsquo;ll be offered one of the key roles in operations: area manager, operations manager or station manager depending on business needs. Basic, preferred &amp; demonstrated abilities remain same for all these job roles. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India operations team. Are you ready to drive high-visibility, strategic, revenue generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives? Are you willing to &ldquo;roll up your sleeves&rdquo; and get into the details that make Operations world class?
 
 
 Details of various roles within the Operations Manager I job family (As an Intern/FTE you will be placed at either of the below mentioned job titles).
 
 
 AREA MANAGER
 
 
 Working in fulfilment center or Sort Center where you will spend time on floor observing processes, doing audits, coaching associates, which requires -
 
 
 <ul>
 <li>
 Walking in the fulfillment center and around area with great frequency
 </li>
 <li>
 Continual standing and/or walking
 </li>
 <li>
 Ability to work in construction /distribution environment that may be noisy, unlit, not airconditioned
 </li>
 <li>
 Able to access all areas of building (ascending and descending ladders, stairs, gangways) safely and without limitation
 </li>
 <li>
 Require extensive data analysis to identify trends and drive kaizen activities.
 </li>
 <li>
 Strong interpersonal skills to ensure operational success, as well as drive multiple initiatives, with a diverse set of stakeholders
 </li>
 <li>
 Participate in leadership review meetings like Daily deep dive, site business review and participate to take decisions on site improvement parameters
 </li>
 <li>
 Collaborate with stakeholders to continuously improve operational benchmarks &amp; Inventory quality
 </li>
 <li>
 Ensure implementation of quality best practices like 5S
 </li>
 <li>
 Support, mentor, and motivate your hourly workforce
 </li>
 <li>
 Manage safety, quality, productivity, and customer delivery promises
 </li>
 <li>
 Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
 
 
 </li>
 </ul>
 OPERATIONS MANAGER
 
 
 <ul>
 <li>
 Customer/seller service Contact Reduction
 </li>
 <li>
 Concessions &ndash; defect analysis, reduction and improving customer experience
 </li>
 <li>
 Shadowing seasoned manager on floor and adapting the knowledge of on floor operations to run and execute shifts independently.
 </li>
 <li>
 Methods to track and improve performance of partners (carriers and 3P partners)
 </li>
 <li>
 Transportation/supply chain issues pertaining to new geographies where Amazon has a potential marketplace
 </li>
 <li>
 Perform market and competitive analysis as required for different parameters in transportation. Develop operating plans to improve performance and monitoring and pilot them.
 </li>
 <li>
 Identify and prevent financial leakage when working with partners.
 </li>
 <li>
 Enhancing customer returns experience
 </li>
 <li>
 Drive process improvements to enhance the operational efficiencies or improve quality metrics in fulfillment centers/transportation/customer service/ seller service
 </li>
 <li>
 Analyze and create mechanisms to improve third party seller order fulfillment
 </li>
 <li>
 Improving fulfilment center processes and metrics by working with team members in retail, fulfilled by Amazon, customer service, transportation, etc.
 </li>
 <li>
 Data processing, supervising quality and continuous improvement
 
 
 </li>
 </ul>
 STATION MANAGER
 
 
 Working in a Delivery station where you will spend time on floor observing processes, doing audits, coaching associates, which requires -
 
 
 <ul>
 <li>
 Defining the transportation process from FC to delivery stations
 </li>
 <li>
 Provide practical inputs to Centralize routing team to optimize delivery process from delivery station to customer address.
 </li>
 <li>
 Ensure enough bandwidth in citywide delivery team to ensure peak time delivery management
 </li>
 <li>
 Conduct the performance appraisals of the station supervisors and mentor them for handling efficient operations
 </li>
 <li>
 Continuously improve the delivery process and attain a sustained level of delivery performance improvement
 </li>
 <li>
 Analysis of the data reports to identify performance bottlenecks and improve the performance
 </li>
 <li>
 Implement the formal process control and process improvement mechanisms such as Kaizen
 </li>
 <li>
 Continual standing and/or walking
 </li>
 <li>
 Communicate your team&rsquo;s priorities and help your reports see how their work contributes to goals and makes a positive difference for your customers (where applicable).
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound or Outbound)/ Sort centers/ Delivery stations.
 </li>
 <li>
 Additional responsibilities include managing and leading a team of Process Assistants, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center/ Sort centers/ Delivery stations.
 </li>
 <li>
 Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan.
 </li>
 <li>
 Sets / clarifies requirements and expectations for Process Assistants. Measures performance, provides feedback, and holds Process Assistants accountable for their performance and the performance of their functions.
 </li>
 <li>
 Leverages the Area Managers and Process Assistants by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
 </li>
 <li>
 Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
 </li>
 <li>
 Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&amp;LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives
 </li>
 <li>
 Able to address operational and personnel issues affecting functional area.
 </li>
 <li>
 Ability to lead a team of associates with support from seasoned managers. This will be a &ldquo;physical/ on-floor&rdquo; role where you will be expected to lead teams from Day 1
 </li>
 <li>
 To serve our customers, our operations function 24X7, 365 days. Your role will warrant working in a roster that may include night shifts and your weekly offs might not be on a Saturday/Sunday. "
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Currently pursuing a bachelor&rsquo;s degree in engineering (All Branches other than CS related &amp; Circuit Branches)
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Excel skills with experience handling Macros/Look-ups
 </li>
 <li>
 Course work related to supply chain management, production planning, and control
 </li>
 <li>
 Basic knowledge of Kaizen and LEAN methodology techniques
 </li>
 <li>
 Solid organizational and project-management skill
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka
 
 
 Job ID: A2877370
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NTUG 6M (H2) Internship Opportunities 2025 (By Invite Only), Amazon University Talent Acquisition

Microsoft

<div>
 
 Overview
 
 
 
 
 Organization Summary:
 
 
 
 If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy.
 
 
 Microsoft Enterprise Direct Services, within Microsoft Business Operations, provides direct and centralized operations services for Direct Enterprise Agreement customers to transact with Microsoft. We are accountable to design and executing transactional services across the Enterprise customer lifecycle. We relentlessly pursue process efficiency, timeliness, quality, and compliance, all while providing world class Customer experience. We are looking for team members to join our team to focused on delivering an exceptional Customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer relationship experience.
 
 
 
 Position Description
 
 
 
 The Customer Operations Manager is responsible for customer-facing licensing solutions and must be a subject matter expert within our Volume Licensing concepts and processes. The Customer Operations Manager will provide direct, front line transactional support for Microsoft Field sellers and our customers. The Customer Operations Manager is responsible for ensuring adherence with the Microsoft account plan, ensuring deliverables are executed on time and of high quality for our customers.
 
 
 The role will also provide fantastic opportunities to lead and shape next generation experiences for internal stakeholders and end customers. Are you ready to make an impact in this exciting and challenging role?
 
 
 
 Responsibilities
 
 
 
 
 Responsibilities
 
 
 
 
 Contracting and Order Management
 
 
 
 <ul>
 <li>
 Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials.
 </li>
 <li>
 Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month .
 
 
 </li>
 </ul>
 
 Billing Management
 
 
 
 <ul>
 <li>
 Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices.
 </li>
 <li>
 Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills.
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 Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues.
 </li>
 <li>
 Oversee the daily operations of the customer service team to ensure quality standards are met and maintained.
 </li>
 <li>
 Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance.
 </li>
 <li>
 Handle escalated customer service issues and complaints in a professional and efficient manner.
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 <li>
 Work closely with other departments to resolve customer issues and ensure a positive customer experience.
 </li>
 <li>
 Develop and implement processes and procedures to streamline the customer service operation.
 </li>
 <li>
 Stay up-to-date on industry trends and best practices to ensure the customer service team is providing the highest level of service possible.
 </li>
 <li>
 Generate reports on customer service metrics and activity for senior leader consumption and monthly business reviews.
 
 
 </li>
 </ul>
 
 Operations Excellence: Optimization and Process improvement
 
 
 
 <ul>
 <li>
 Acts as a thought leader to drive consistency in processes, capabilities, and services meeting performance expectations for consistency, accuracy, simplification, and timeliness of delivery .
 </li>
 <li>
 Trusted advisor for customers and internal clients on operational processes and capabilities, and provides efficient, scalable operational solutions across a portfolio of accounts .
 
 
 </li>
 </ul>
 
 Stakeholder Management (Field, Partners, Customers)
 
 
 
 <ul>
 <li>
 Uses voice of customer frameworks and metrics to identify trends and influences across multiple customers and internal groups.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications
 
 
 
 
 Required Experience/Minimum Qualifications
 
 
 
 <ul>
 <li>
 6+ years of work experience in contracting &amp; order management, pipeline management, &amp; billing execution, with a focus on financial accuracy, compliance, and risk management.
 </li>
 <li>
 Expertise in contract validation, pipeline management, credit approval, and billing management, with strong capabilities in customer service, stakeholder engagement, process optimization, and operations excellence.
 </li>
 <li>
 Proficiency in data-driven decision-making, using KPIs to monitor performance, and acting as a trusted advisor to internal and external customers.
 </li>
 <li>
 Bachelor&rsquo;s degree in business, Operations, Finance or related field AND operations, program management or process management work experience
 </li>
 <ul>
 <li>
 OR equivalent experience.
 </li>
 </ul>
 <li>
 On site presence minimum 3 days/week.
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 4+ years of experience in customer service operations, managing escalations, improving service metrics, &amp; implementing process improvements to streamline operations.
 </li>
 <li>
 Experience with similar industry Business Value deal constructions.
 </li>
 <li>
 Experience with Microsoft licensing concepts, including contracts, quotes and invoices, as well as evaluation and review of complex proposals, agreements, and amendments.
 </li>
 <li>
 Experience providing direct support for Microsoft Volume Licensing sales and support lifecycle.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Customer Operations Manager

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