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cx assistant manager cx insight analyst

Odeabank

<div>
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Min 5+ years of experience in a
 
 CX Insight Analyst
 
 or similar role.
 </li>
 <li>
 Strong proficiency in Python and SQL for data analysis and reporting.
 </li>
 <li>
 Having strong knowledge of persona analysis, customer journey mapping and design thinking methodology preferably in Banking &amp; Finance sector
 </li>
 <li>
 Collaborate with cross-functional agile teams and outsource consultants, to ensure a cohesive and customer-centric approach in decision-making processes.
 </li>
 <li>
 Strong communication and presentation skills to effectively convey findings to technical and non-technical stakeholders
 </li>
 <li>
 Familiarity with customer experience technologies and tools
 </li>
 <li>
 Experience in quantitive and qualitive research methodologies.
 </li>
 <li>
 Ability to work collaboratively in a team environment and manage multiple priorities.
 </li>
 <li>
 Solution oriented, analytical thinking and research skills
 </li>
 <li>
 Strong leadership and project management skills.
 </li>
 <li>
 Strong command of written and verbal English
 </li>
 </ul>
 
 
 
 
 
 Job Descriptions
 
 
 
 
 
 <ul>
 <li>
 Analyze customer feedbacks and share the insights obtained with relevant individuals / teams in understandable, actionable formats and monitor CX related KPIs such as NPS, CSAT, CES.
 </li>
 <li>
 Utilize Python and SQL to extract, manipulate, and analyze large datasets.
 </li>
 <li>
 Monitor customer feedback and complaints daily, maintain communication with Sales Management, Contact Center, Product, and Segment teams for customers requiring immediate action, and establish an alert system.
 </li>
 <li>
 Develop and maintain dashboards and reports for CX metrics, ensuring accurate and timely delivery of insights to stakeholders.
 </li>
 <li>
 Work closely with Product, Segment and UX teams to translate insights into tangible actions and improvements across various customer touchpoints.
 </li>
 <li>
 Lead and support journey mapping processes, collaborating with cross-functional teams to optimize end-to-end customer journeys.
 </li>
 <li>
 Monitor and evaluate the impact of CX initiatives and provide recommendations for continuous improvement.
 </li>
 </ul>
 
 
</div>

CX Assistant Manager (CX Insight Analyst)

Tommy Hilfiger

<div>Design Your Future at PVH
Store Manager - Tommy Hilfiger Outlet Istanbul (Tuzla Marina)
Be part of an iconic story.
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That&rsquo;s the Power of Us, that&rsquo;s the Power of PVH+.
The Team
The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.
The Position<ul>
<li>
Exemplify and enforce exceptional Customer Experience (CX) standards in the store.</li>
<li>
Identify and address CX issues through feedback, training, and coaching for sales staff.</li>
<li>
Foster collaborative relationships with neighboring businesses for go-to-market initiatives and conduct competitor analysis.</li>
<li>
Stay informed about current trends and understand customer profiles through media and local community engagement.</li>
<li>
Develop and oversee professional growth of store personnel, defining training needs with Deputies.</li>
<li>
Manage performance evaluations, propose development plans, and lead recruitment processes.</li>
<li>
Qualify the Area Manager on Full-Time Equivalent (FTE) and role requirements.</li>
<li>
Oversee workforce planning handled by Deputies.</li>
<li>
Coordinate store priorities through regular mechanisms, considering retail calendar and project timelines.</li>
<li>
Analyze business performance using data from Business Analyst, identify actions to improve Sales and Key Performance Indicators (KPIs).</li>
</ul>
The Ideal Candidate<ul>
<li>
At least 5 years&rsquo; experience in similar role within structured environment</li>
<li>
Highly developed business acumen</li>
<li>
Good communication and collaboration skills and abilities</li>
<li>
Highly detail oriented and organized in work</li>
<li>
Ability to work under pressure and meet deadlines</li>
<li>
Fluent in English both written and spoken</li>
</ul>
Be valued. 
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it. 
<ul>
<li>
Balance &ndash; Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You&rsquo;ll get the freedom to choose the hybrid setup and working hours that benefit you.</li>
<li>
Health &amp; Wellbeing &ndash; wellbeing programs, premium subscription to headspace, volunteering programs.</li>
<li>
Develop &ndash; PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.</li>
<li>
Be at the forefront &ndash; stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!</li>
</ul>
Be part of it.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.</div>

Store Manager - Tommy Hilfiger Outlet Istanbul (Tuzla Marina)

Innovance Consultancy

<div>
 
 We are looking for a
 
 &ldquo;
 
 
 Business Analyst
 
 
 ".
 
 Join us if you have a penchant to develop solutions with cutting-edge applications for a better world. The job is primarily hybrid. We expect the candidates to be in
 
 Istanbul.
 
 
 
 
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering departments
 </li>
 <li>
 5+ years of experience in participation banking experienced analyst with experience in domains such as credit, deposit and treasury
 </li>
 <li>
 Demonstrated experience in translating the business needs to technical requirements for Business, and IT teams as well as in implementing integration solutions
 </li>
 <li>
 Hands-on experience in Postman or SoapUI
 </li>
 <li>
 Hands-on experience in SQL and PL/SQL
 </li>
 <li>
 Understanding of the software development life cycle (SDLC) and SDLC tools such as Jira
 </li>
 <li>
 Understanding of RESTful API development with JSON
 </li>
 <li>
 Ability to handle multiple projects
 </li>
 <li>
 Hold self-responsible for team and individual tasks assigned
 </li>
 <li>
 Strong interpersonal skills to effectively communicate with the team and collaborate with stakeholders
 </li>
 <li>
 Strong executive communication skills, with the ability to communicate and present to the senior leadership
 </li>
 <li>
 Experienced in Agile Development methodologies (Scrum, Kanban etc.)
 </li>
 <li>
 Fluency in English is plus
 </li>
 <li>
 Certified in Design Thinking Practices, UX, and CX concepts (preferably)
 </li>
 <li>
 Certified as a Scrum Product Owner and/or a Scrum Master (preferab
 
 ly)
 
 </li>
 </ul>
 
 
 
 
 
 For details:
 
 
 <ul>
 <li>
 Visit:
 
 www.innovance.com.tr
 
 </li>
 <li>
 Follow us on LinkedIn:
 
 www.linkedin.com/company/innovance-consultancy
 
 </li>
 <li>
 Follow us on Instagram:
 
 www.instagram.com/innovanceconsultancy
 
 </li>
 <li>
 Follow us on Medium:
 
 www.medium.com/innovance-company-blog
 
 </li>
 <li>
 Follow us on X:
 
 https://x.com/Innovance2017
 
 </li>
 </ul>
</div>

Senior Business Analyst

<div>
 
 We are looking for a
 
 &ldquo;
 
 
 Business Analyst
 
 
 ".
 
 Join us if you have a penchant to develop solutions with cutting-edge applications for a better world. The job is primarily hybrid. We expect the candidates to be in
 
 Istanbul.
 
 
 
 
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering departments
 </li>
 <li>
 3+ years of experience in the banking sector; experienced in card payment systems, merchant and POS domains.
 </li>
 <li>
 Experienced in switching and clearing operations, chargeback management, reconciliation, and campaign processes, including credit cards, debit cards, prepaid cards, and commercial cards.
 </li>
 <li>
 Demonstrated experience in translating the business needs to technical requirements for Business, and IT teams as well as in implementing integration solutions
 </li>
 <li>
 Hands-on experience in Postman or SoapUI
 </li>
 <li>
 Hands-on experience in SQL and PL/SQL
 </li>
 <li>
 Understanding of the software development life cycle (SDLC) and SDLC tools such as Jira
 </li>
 <li>
 Understanding of RESTful API development with JSON
 </li>
 <li>
 Experience with Ocean card platform
 </li>
 <li>
 Ability to handle multiple projects
 </li>
 <li>
 Hold self-responsible for team and individual tasks assigned
 </li>
 <li>
 Strong interpersonal skills to effectively communicate with the team and collaborate with stakeholders
 </li>
 <li>
 Strong executive communication skills, with the ability to communicate and present to the senior leadership
 </li>
 <li>
 Experienced in Agile Development methodologies (Scrum, Kanban etc.)
 </li>
 <li>
 Fluency in English is plus
 </li>
 <li>
 Certified in Design Thinking Practices, UX, and CX concepts (preferably)
 </li>
 <li>
 Certified as a Scrum Product Owner and/or a Scrum Master (preferab
 
 ly)
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 For details:
 
 
 <ul>
 <li>
 Visit:
 
 www.innovance.com.tr
 
 </li>
 <li>
 Follow us on LinkedIn:
 
 www.linkedin.com/company/innovance-consultancy
 
 </li>
 <li>
 Follow us on Instagram:
 
 www.instagram.com/innovanceconsultancy
 
 </li>
 <li>
 Follow us on Medium:
 
 www.medium.com/innovance-company-blog
 
 </li>
 <li>
 Follow us on X:
 
 https://x.com/Innovance2017
 
 </li>
 </ul>
 
 
</div>

Business Analyst

TELUS Digital

<div>
 
 Requirements
 
 
 
 
 Description and Requirements
 
 
 
 Bereit, deine Kommunikationsst&auml;rke in bare M&uuml;nze zu verwandeln?
 
 
 TELUS Digital T&uuml;rkei, der Marktf&uuml;hrer im Bereich Customer Experience (CX), sucht dich als Outbound-Telefonprofi!
 
 
 Bist du ein Meister der Kommunikation mit einem Ohr f&uuml;r Kundenbed&uuml;rfnisse? Dann werde Teil unseres dynamischen Teams deutschsprachiger Kundenberater!
 
 
 Unser Erfolgspaket f&uuml;r dich:
 
 
 <ul>
 <li>
 Attraktives Grundgehalt plus lukrative Verkaufsprovisionen
 </li>
 <li>
 Allianz Zusatzkrankenversicherung f&uuml;r deine Gesundheit
 </li>
 <li>
 Metropol Essenskarte f&uuml;r deine Mittagspausen
 </li>
 <li>
 Verg&uuml;nstigte Multisport-Mitgliedschaft, um fit zu bleiben
 </li>
 <li>
 Exklusive Sonderaktionen bei Top-Marken
 </li>
 <li>
 State-of-the-Art Arbeitspl&auml;tze und vielf&auml;ltige Karrierechancen
 </li>
 <li>
 Ein dynamisches Team, das dich unterst&uuml;tzt und anspornt
 </li>
 <li>
 Flache Hierarchien in einem internationalen Umfeld
 </li>
 <li>
 Gro&szlig;z&uuml;gige Mitarbeiter-Empfehlungspr&auml;mien
 
 
 
 </li>
 </ul>
 Deine Aufgaben:
 
 
 <ul>
 <li>
 F&uuml;hre zielgerichtete Outbound-Anrufe durch, die unsere Kunden begeistern
 </li>
 <li>
 Optimiere Kundenabonnements durch clevere Erneuerungen, Anpassungen und Upgrades
 </li>
 <li>
 Verwandle Gespr&auml;che in Erfolgsgeschichten und steigere unseren Kundenwert
 
 
 
 </li>
 </ul>
 Das bringst du mit:
 
 
 <ul>
 <li>
 Deutsch auf C1 Niveau - deine Stimme ist unser Aush&auml;ngeschild
 </li>
 <li>
 Kommunikationstalent, das Kunden verzaubert und Verk&auml;ufe abschlie&szlig;t
 </li>
 <li>
 Teamgeist, der unseren Erfolg gemeinsam vorantreibt
 
 
 
 </li>
 </ul>
 &Uuml;ber TELUS Digital T&uuml;rkei: Wir sind die Stimme hinter globalen Marken! Mit &uuml;ber 2.000 Teammitgliedern in Izmir und Istanbul setzen wir neue Ma&szlig;st&auml;be in der Kundenbetreuung. Als Teil von TELUS Digital verbinden wir t&auml;glich Kunden in &uuml;ber 50 Sprachen mit mehr als 600 internationalen Partnern. Unsere Expertise reicht von Technologie und Gaming &uuml;ber E-Commerce und FinTech bis hin zu Gesundheit und Reisen.
 
 
 Bereit, deine Karriere auf die n&auml;chste Stufe zu heben? Werde Teil unseres Erfolgsteams und gestalte mit uns die Zukunft der Kundenbetreuung!
 
 
 Bewirb dich jetzt und lass uns gemeinsam Gro&szlig;es erreichen !
 
 
 &Idot;leti&scedil;im g&uuml;c&uuml;n&uuml; gelire d&ouml;n&uuml;&scedil;t&uuml;rmeye haz&inodot;r m&inodot;s&inodot;n?
 
 
 M&uuml;&scedil;teri Deneyimi (CX) alan&inodot;nda pazar lideri olan TELUS Digital T&uuml;rkiye , Outbound &Ccedil;a&gbreve;r&inodot; Uzman&inodot; olarak seni ar&inodot;yor!
 
 
 M&uuml;&scedil;teri ihtiya&ccedil;lar&inodot;na kulak veren bir ileti&scedil;im ustas&inodot; m&inodot;s&inodot;n? O zaman Almanca konu&scedil;an m&uuml;&scedil;teri temsilcilerinden olu&scedil;an dinamik ekibimizin bir par&ccedil;as&inodot; ol!
 
 
 Sana sundu&gbreve;umuz ba&scedil;ar&inodot; paketi:
 
 
 <ul>
 <li>
 Cazip temel maa&scedil; ve y&uuml;ksek sat&inodot;&scedil; primleri
 </li>
 <li>
 Sa&gbreve;l&inodot;&gbreve;&inodot;n i&ccedil;in Allianz tamamlay&inodot;c&inodot; sa&gbreve;l&inodot;k sigortas&inodot;
 </li>
 <li>
 Metropol yemek kart&inodot; ile lezzetli molalar
 </li>
 <li>
 Formda kalman i&ccedil;in indirimli Multisport &uuml;yeli&gbreve;i
 </li>
 <li>
 &Ouml;nde gelen markalarda &ouml;zel kampanyalar ve indirimler
 </li>
 <li>
 Modern &ccedil;al&inodot;&scedil;ma alanlar&inodot; ve &ccedil;e&scedil;itli kariyer f&inodot;rsatlar&inodot;
 </li>
 <li>
 Seni destekleyen ve motive eden dinamik bir ekip
 </li>
 <li>
 Uluslararas&inodot; bir ortamda yatay hiyerar&scedil;i
 </li>
 <li>
 &Ccedil;al&inodot;&scedil;an tavsiye &ouml;d&uuml;lleri ile ek kazan&ccedil; f&inodot;rsatlar&inodot;
 
 
 
 </li>
 </ul>
 G&ouml;revlerin:
 
 
 <ul>
 <li>
 Hedef odakl&inodot; outbound &ccedil;a&gbreve;r&inodot;lar yaparak m&uuml;&scedil;terileri memnun et
 </li>
 <li>
 Abonelikleri yenile, g&uuml;ncelle veya y&uuml;kselterek m&uuml;&scedil;teri deneyimini geli&scedil;tir
 </li>
 <li>
 Her konu&scedil;may&inodot; bir ba&scedil;ar&inodot; hikayesine &ccedil;evir ve m&uuml;&scedil;teri de&gbreve;erini art&inodot;r
 
 
 
 </li>
 </ul>
 Senden beklediklerimiz:
 
 
 <ul>
 <li>
 C1 seviyesinde Almanca bilgisi &ndash; Sesin bizim vitriniz!
 </li>
 <li>
 M&uuml;&scedil;terileri etkileyen ve sat&inodot;&scedil;a d&ouml;n&uuml;&scedil;t&uuml;ren g&uuml;&ccedil;l&uuml; ileti&scedil;im becerisi
 </li>
 <li>
 Tak&inodot;m ba&scedil;ar&inodot;s&inodot;na katk&inodot; sa&gbreve;layan y&uuml;ksek ekip ruhu
 
 
 
 </li>
 </ul>
 TELUS Digital T&uuml;rkiye Hakk&inodot;nda:
 
 
 Biz, k&uuml;resel markalar&inodot;n sesi yiz! &Idot;zmir ve &Idot;stanbul&rsquo;daki 2.000&rsquo;den fazla ekip &uuml;yemizle , m&uuml;&scedil;teri hizmetlerinde yeni standartlar belirliyoruz. TELUS Digital &rsquo;in bir par&ccedil;as&inodot; olarak, her g&uuml;n 50&rsquo;den fazla dilde 600&rsquo;&uuml;n &uuml;zerinde uluslararas&inodot; i&scedil; orta&gbreve;&inodot;m&inodot;zla m&uuml;&scedil;terileri bulu&scedil;turuyoruz.
 
 
 Uzmanl&inodot;k alanlar&inodot;m&inodot;z; teknoloji ve oyun , e-ticaret ve FinTek , sa&gbreve;l&inodot;k , seyahat gibi bir&ccedil;ok h&inodot;zl&inodot; b&uuml;y&uuml;yen sekt&ouml;r&uuml; kaps&inodot;yor.
 
 
 Kariyerini bir &uuml;st seviyeye ta&scedil;&inodot;maya haz&inodot;r m&inodot;s&inodot;n?
 
 
 Ba&scedil;ar&inodot; ekibimizin bir par&ccedil;as&inodot; ol ve m&uuml;&scedil;teri deneyiminin gelece&gbreve;ini birlikte &scedil;ekillendirelim Hemen ba&scedil;vur, birlikte b&uuml;y&uuml;k ba&scedil;ar&inodot;lara imza atal&inodot;m!
 
 
 
 Additional Job Description
 
 
 
 Bereit, deine Kommunikationsst&auml;rke in bare M&uuml;nze zu verwandeln?
 
 
 TELUS Digital T&uuml;rkei, der Marktf&uuml;hrer im Bereich Customer Experience (CX), sucht dich als Outbound-Telefonprofi!
 
 
 Bist du ein Meister der Kommunikation mit einem Ohr f&uuml;r Kundenbed&uuml;rfnisse? Dann werde Teil unseres dynamischen Teams deutschsprachiger Kundenberater!
 
 
 &Idot;leti&scedil;im g&uuml;c&uuml;n&uuml; gelire d&ouml;n&uuml;&scedil;t&uuml;rmeye haz&inodot;r m&inodot;s&inodot;n?
 
 
 M&uuml;&scedil;teri Deneyimi (CX) alan&inodot;nda pazar lideri olan TELUS Digital T&uuml;rkiye , Outbound &Ccedil;a&gbreve;r&inodot; Uzman&inodot; olarak seni ar&inodot;yor!
 
 
 M&uuml;&scedil;teri ihtiya&ccedil;lar&inodot;na kulak veren bir ileti&scedil;im ustas&inodot; m&inodot;s&inodot;n? O zaman Almanca konu&scedil;an m&uuml;&scedil;teri temsilcilerinden olu&scedil;an dinamik ekibimizin bir par&ccedil;as&inodot; ol!
 
 
 
 Language Reference
 
 
 
 German
 
 
 EEO Statement
 
 
 At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
 
 
 Equal Opportunity Employer
 
 
 At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants&rsquo; qualifications, merits, competence and performance without regard to any characteristic related to diversity.
</div>

Almanca Bilen Müşteri Temsilcisi

<div>
 
 We are looking for a
 
 &ldquo;
 
 
 Business Analyst
 
 
 ".
 
 Join us if you have apenchant to develop solutions with cutting-edge applications for a better world. The job is primarily hybrid. We expect the candidates to be in
 
 Istanbul.
 
 
 
 
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering departments
 </li>
 <li>
 4+ years of experience in
 
 Human Resources-related projects
 
 </li>
 <li>
 Demonstrated experience in translating the business needs to technical requirements for Business, and IT teams as well as in implementing integration solutions
 </li>
 <li>
 Hands-on experience in Postman or SoapUI
 </li>
 <li>
 Hands-on experience in SQL and PL/SQL
 </li>
 <li>
 Understanding of the software development life cycle (SDLC) and SDLC tools such as Jira
 </li>
 <li>
 Understanding of RESTful API development with JSON
 </li>
 <li>
 Ability to handle multiple projects
 </li>
 <li>
 Hold self-responsible for team and individual tasks assigned - Proactive, self-motivated, and able to take initiative. Takes full ownership of assigned tasks and delivers end-to-end responsibility
 </li>
 <li>
 Strong interpersonal skills to effectively communicate with the team and collaborate with stakeholders
 </li>
 <li>
 Strong executive communication skills, with the ability to communicate and present to the senior leadership
 </li>
 <li>
 Experienced in Agile Development methodologies (Scrum, Kanban etc.)
 </li>
 <li>
 Fluency in English is plus
 </li>
 <li>
 Certified in Design Thinking Practices, UX, and CX concepts (preferably)
 </li>
 <li>
 Certified as a Scrum Product Owner and/or a Scrum Master (preferably)
 </li>
 <li>
 Able to work effectively in ambiguous environments and clarify requirements by asking the right questions
 </li>
 <li>
 Excellent time management and prioritization abilities
 </li>
 <li>
 Detail-oriented while also able to see the big Picture
 </li>
 <li>
 Able to adapt quickly to changing business needs and priorities
 </li>
 <li>
 Result-and value-driven mindset
 </li>
 <li>
 Disciplined in documentation and follow-up
 </li>
 </ul>
 
 
 
 
 
 For details:
 
 
 <ul>
 <li>
 Visit: www.innovance.com.tr
 </li>
 <li>
 Follow us on LinkedIn: www.linkedin.com/company/innovance-consultancy
 </li>
 <li>
 Follow us on Instagram: www.instagram.com/innovanceconsultancy
 </li>
 <li>
 Follow us on Medium: www.medium.com/innovance-company-blog
 </li>
 <li>
 Follow us on X: https://x.com/Innovance2017
 </li>
 </ul>
</div>

Lalamove

<div>
 Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.
 
 
 Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.
 
 
 Office location: 4. Levent, Istanbul
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat
 </li>
 <li>
 Support frontline CS operation teams to ensure operational excellence and excellent customer service.
 </li>
 <li>
 Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed
 </li>
 <li>
 Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
 </li>
 <li>
 Complete ad-hoc assignments from CX Functional team.
 </li>
 <li>
 Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Advanced skill in Excel &amp; PowerPoint
 </li>
 <li>
 Good Communication Skills in both Turkish and basic communication in English
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service Associate

Explore 546+ Cx assistant manager cx insight analyst in House Jobs In House Jobs In House Jobs In Istanbul this January. Find roles across top companies and apply now to boost your career.

546 cx assistant manager cx insight analyst jobs IN House Jobs In House Jobs In House Jobs In Istanbul

CX Assistant Manager (CX Insight Analyst)

Store Manager - Tommy Hilfiger Outlet Istanbul (Tuzla Marina)

Senior Business Analyst

Business Analyst

Almanca Bilen Müşteri Temsilcisi

Business Analyst

Customer Service Associate