commercial intelligence & insights manager Jobs in Istanbul Turkey

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cx assistant manager cx insight analyst

Odeabank

<div>
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Min 5+ years of experience in a
 
 CX Insight Analyst
 
 or similar role.
 </li>
 <li>
 Strong proficiency in Python and SQL for data analysis and reporting.
 </li>
 <li>
 Having strong knowledge of persona analysis, customer journey mapping and design thinking methodology preferably in Banking &amp; Finance sector
 </li>
 <li>
 Collaborate with cross-functional agile teams and outsource consultants, to ensure a cohesive and customer-centric approach in decision-making processes.
 </li>
 <li>
 Strong communication and presentation skills to effectively convey findings to technical and non-technical stakeholders
 </li>
 <li>
 Familiarity with customer experience technologies and tools
 </li>
 <li>
 Experience in quantitive and qualitive research methodologies.
 </li>
 <li>
 Ability to work collaboratively in a team environment and manage multiple priorities.
 </li>
 <li>
 Solution oriented, analytical thinking and research skills
 </li>
 <li>
 Strong leadership and project management skills.
 </li>
 <li>
 Strong command of written and verbal English
 </li>
 </ul>
 
 
 
 
 
 Job Descriptions
 
 
 
 
 
 <ul>
 <li>
 Analyze customer feedbacks and share the insights obtained with relevant individuals / teams in understandable, actionable formats and monitor CX related KPIs such as NPS, CSAT, CES.
 </li>
 <li>
 Utilize Python and SQL to extract, manipulate, and analyze large datasets.
 </li>
 <li>
 Monitor customer feedback and complaints daily, maintain communication with Sales Management, Contact Center, Product, and Segment teams for customers requiring immediate action, and establish an alert system.
 </li>
 <li>
 Develop and maintain dashboards and reports for CX metrics, ensuring accurate and timely delivery of insights to stakeholders.
 </li>
 <li>
 Work closely with Product, Segment and UX teams to translate insights into tangible actions and improvements across various customer touchpoints.
 </li>
 <li>
 Lead and support journey mapping processes, collaborating with cross-functional teams to optimize end-to-end customer journeys.
 </li>
 <li>
 Monitor and evaluate the impact of CX initiatives and provide recommendations for continuous improvement.
 </li>
 </ul>
 
 
</div>

CX Assistant Manager (CX Insight Analyst)

Fintecia

<div>
 
 
 Fintecia
 
 is a rapidly growing financial technology company offering a next-generation
 
 core banking platform
 
 , along with complementary digital modules tailored for participation banking, consumer finance, and end-to-end financial services. Our modular and scalable solutions empower financial institutions to drive digital transformation with agility, compliance, and innovation.
 
 
 
 
 
 We are looking for a
 
 &ldquo;
 
 
 Business Analyst
 
 
 ".
 
 Join us if you have a penchant to develop solutions with cutting-edge applications for a better world. The job is primarily hybrid. We expect the candidates to be in
 
 Istanbul.
 
 
 
 
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering departments
 </li>
 <li>
 5+ years of experience in participation Banking experienced analyst with experience in domains such as credit, deposit and treasury
 </li>
 <li>
 Demonstrated experience in translating the business needs to technical requirements for Business, and IT teams as well as in implementing integration solutions
 </li>
 <li>
 Hands-on experience in Postman or SoapUI
 </li>
 <li>
 Hands-on experience in SQL and PL/SQL
 </li>
 <li>
 Understanding of the software development life cycle (SDLC) and SDLC tools such as Jira
 </li>
 <li>
 Understanding of RESTful API development with JSON
 </li>
 <li>
 Ability to handle multiple projects
 </li>
 <li>
 Hold self-responsible for team and individual tasks assigned
 </li>
 <li>
 Strong interpersonal skills to effectively communicate with the team and collaborate with stakeholders
 </li>
 <li>
 Strong executive communication skills, with the ability to communicate and present to the senior leadership
 </li>
 <li>
 Experienced in Agile Development methodologies (Scrum, Kanban etc.)
 </li>
 <li>
 Fluency in English is plus
 </li>
 <li>
 Certified in Design Thinking Practices, UX, and CX concepts (preferably)
 </li>
 <li>
 Certified as a Scrum Product Owner and/or a Scrum Master (preferab
 
 ly)
 
 </li>
 </ul>
 
 
 
 
 
 For details:
 
 
 <ul>
 <li>
 Visit:
 
 http://www.fintecia.com.tr
 
 </li>
 <li>
 Follow us on LinkedIn:
 
 https://www.linkedin.com/company/fintecia/
 
 </li>
 </ul>
 
 
</div>

Business Analyst

MediaMarkt Turkey

<div>
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferably in Engineering, Economics, or Management
 </li>
 <li>
 Good working knowledge of MS Office,
 </li>
 <li>
 Competency in data using tools such as Power BI, Tableu is a plus.
 </li>
 <li>
 Minimum 10 years experience in Customer Experience, Consumer Insights, or Market Research,
 </li>
 <li>
 Strong analytical skills and KPI tracking,
 </li>
 <li>
 Advanced level of English both verbal and written,
 </li>
 <li>
 Support open communication and feedback culture,
 </li>
 <li>
 Open to change and innovation.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Understanding, aggregating, and analyzing customer feedback from different platforms (NPS surveys, contact center, customer reviews, complaints, mystery shopper studies, ad-hoc customer research etc.),
 </li>
 <li>
 Investigating the root cause of customer pain points, bring actionable insights to improve end to end customer journey,
 </li>
 <li>
 Strictly monitoring CX KPIs and presents weekly and monthly results to management board and internal stakeholders,
 </li>
 <li>
 Guiding the cross-discipline teams regarding Customer Journey improvements and follow up the actions,
 </li>
 <li>
 Identifying and driving improvements in the customer experience strategy for all touch points (E-commerce, stores, after sales, other services etc.),
 </li>
 <li>
 Managing the journey across platforms, channels, and touch points,
 </li>
 <li>
 Preparing and providing customer experience trainings within the organization (Store openings, CEM trainings in existing stores, etc.),
 </li>
 <li>
 Providing the necessary support in the demands and needs of the CEMs in the stores regarding customer experience processes,
 </li>
 <li>
 Managing 3rd party agencies regarding all Market Research activities for MediaMarkt Turkey,
 </li>
 <li>
 Leading and coaching the CX team,
 </li>
 <li>
 Managing CX projects and be part of all customers faced projects within the organization,
 </li>
 <li>
 Collaborating with global CX team to improve reporting tools and bring local needs to their attention,
 </li>
 <li>
 Following best practices for Customer Experience in OmniChannel world and adapt relevant practices.
 </li>
 </ul>
 
 
 
 
 In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 102 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!
 
 
 Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.
 
 
 By applying to this job posting, you acknowledge that the individuals provided as references may be contacted for reference checks and their contact information has been shared with their knowledge and consent. You also consent to the retention of the information you provided to the Company during your job application for up to 1 year, for the purpose of assessing your suitability for similar positions that may arise in the future, after which it will be disposed of. If you are unable to fulfill the reference commitment or if you do not wish your resume to be retained, you may inform us.
 
 
 
 For detailed information regarding protection of your personal data you may access the following link:
 
 
 
 
 Ki&scedil;isel verilerinizin i&scedil;lenmesine dair ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in a&scedil;a&gbreve;&inodot;da link i&ccedil;erisinde yer alan ayd&inodot;nlatma bildirimimizi inceleyebilirsiniz;
 
 
 
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni
 
 
</div>

Customer Experience Department Manager

Innovance Consultancy

<div>
 
 We are looking for a
 
 &ldquo;
 
 
 Business Analyst
 
 
 ".
 
 Join us if you have a penchant to develop solutions with cutting-edge applications for a better world. The job is primarily hybrid. We expect the candidates to be in
 
 Istanbul.
 
 
 
 
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering departments
 </li>
 <li>
 3+ years of hands-on experience in banking, specifically in commercial loan (corporate/SME) allocation processes, including credit policy knowledge, risk assessment, regulatory compliance, financial statement analysis, and end-to-end credit workflow management (from application to approval).
 </li>
 <li>
 Experience in documenting business requirements, improving credit processes, and collaborating with risk, compliance, and IT teams to optimize credit allocation systems.
 </li>
 <li>
 Demonstrated experience in translating the business needs to technical requirements for Business, and IT teams as well as in implementing integration solutions
 </li>
 <li>
 Hands-on experience in Postman or SoapUI
 </li>
 <li>
 Hands-on experience in SQL and PL/SQL
 </li>
 <li>
 Understanding of the software development life cycle (SDLC) and SDLC tools such as Jira
 </li>
 <li>
 Understanding of RESTful API development with JSON
 </li>
 <li>
 Ability to handle multiple projects
 </li>
 <li>
 Hold self-responsible for team and individual tasks assigned
 </li>
 <li>
 Strong interpersonal skills to effectively communicate with the team and collaborate with stakeholders
 </li>
 <li>
 Strong executive communication skills, with the ability to communicate and present to the senior leadership
 </li>
 <li>
 Experienced in Agile Development methodologies (Scrum, Kanban etc.)
 </li>
 <li>
 Fluency in English is plus
 </li>
 <li>
 Certified in Design Thinking Practices, UX, and CX concepts (preferably)
 </li>
 <li>
 Certified as a Scrum Product Owner and/or a Scrum Master (preferab
 
 ly)
 
 </li>
 </ul>
 
 
 
 
 
 For details:
 
 
 <ul>
 <li>
 Visit: www.innovance.com.tr
 </li>
 <li>
 Follow us on LinkedIn: www.linkedin.com/company/innovance-consultancy
 </li>
 <li>
 Follow us on Instagram: www.instagram.com/innovanceconsultancy
 </li>
 <li>
 Follow us on Medium: www.medium.com/innovance-company-blog
 </li>
 <li>
 Follow us on X: https://x.com/Innovance2017
 </li>
 </ul>
 
 
</div>

QNB Türkiye

<div>
 
 
 QNB T&uuml;rkiye &ndash; Digital Bridge Product Management
 
 
 
 
 
 
 If you are a strategic thinker with strong communication skills, eager to shape the future of companies in the digital world, and have well-developed analytical thinking, customer insight, and problem-solving abilities &mdash; and if you are considering advancing your career in digital product management &mdash; you&rsquo;re in the right place.
 
 
 
 
 
 Since 2019, through the
 
 Digital Bridge
 
 application and platform, we have been supporting SMEs in their digital transformation by offering innovative cloud-based solutions through Fintech partners. We enable them to manage all their business processes from a single point, easily and efficiently.
 
 
 
 
 
 Positioned as the
 
 largest SME platform in T&uuml;rkiye
 
 , Digital Bridge continues to maintain its pioneering position in the market, backed by numerous prestigious global awards.
 
 
 
 
 
 If you want to be part of the Digital Bridge team &mdash; and if you are someone who closely follows digital trends, continuously seeks self-development, is excited to work in an ecosystem with multiple Fintech and Startup partners, and brings high energy and motivation &mdash; we&rsquo;d be delighted to have you on board! 😊
 
 
 
 
 
 
 If you are ready to be a part of this atmosphere, you&rsquo;ll be responsible of;
 
 
 <ul>
 <li>
 Closely follows emerging digital technologies, channels, and trends
 </li>
 <li>
 Works in coordination with Fintechs, IT teams, and all project stakeholders to identify Digital Bridge project requirements and take action
 </li>
 <li>
 Knows the product better than anyone and continuously improves it to address the evolving needs of SMEs
 </li>
 <li>
 Drives the development of new digital products and services
 </li>
 <li>
 Actively contributes to every stage of the product lifecycle including product development, planning, process design, UI/UX/CX design, testing, and implementation
 </li>
 <li>
 Plays an active role in defining and executing the Digital Bridge business strategy
 </li>
 <li>
 Analyzes the needs of corporate customers to support their digitalization journey, provides recommendations, and creates roadmaps
 </li>
 </ul>
 
 
 
 
 
 We are waiting for your application if;
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferably in Engineering, Economics, Business Administration, or a related field
 </li>
 <li>
 2 to 4 years of experience in product development, process design, product management, or similar fields
 </li>
 <li>
 Passionate about new web and mobile technologies and keeps up with developments in these areas
 </li>
 <li>
 Eager to generate business ideas and develop products/processes
 </li>
 <li>
 Strong communication and presentation skills, able to collaborate effectively with multiple stakeholders
 </li>
 <li>
 Excellent follow-up, coordination, and time management skills
 </li>
 <li>
 Solution-oriented and determined
 </li>
 <li>
 Advanced level of English proficiency
 </li>
 </ul>
 
 
 
 
 
 Take your first step to build a strong career at the right place.
 
 
 
 
</div>

Digital Bridge Product Management

TELUS Digital

<div>
 
 Description And Requirements
 
 
 
 Are you ready to take the next step in your career?
 
 
 If your answer is &ldquo;YES&rdquo; &ndash; join the leader of the CX (Customer Experience) sector TELUS Digital T&uuml;rkiye!
 
 
 Now we are looking for Arabic Speaking Customer Representatives for our FinTech project who will add strength to our team.
 
 
 
 Job Description
 
 
 
 Through inbound channels, helping the customers with following topics;
 
 
 <ul>
 <li>
 Respond to inbound customer inquiries related to the brand&rsquo;s products and services (e.g. transfers, general information, transaction status, etc.)
 </li>
 <li>
 Provide information and basic guidance in a polite and customer-oriented manner
 </li>
 <li>
 When needed, redirect or escalate cases in accordance with internal procedures
 </li>
 <li>
 Follow company guidelines and stay informed about the brand&rsquo;s service updates
 </li>
 <li>
 Aim to maintain a high level of service quality and customer satisfaction
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Residency in &Idot;stanbul
 </li>
 <li>
 Advanced level of Arabic with good level of English
 </li>
 <li>
 Strong communication and problem solving skills
 </li>
 <li>
 Comfortable using PC and basic CRM tools
 </li>
 <li>
 Ability to learn quickly and work in a dynamic environment
 </li>
 <li>
 Previous experience in customer service or call center roles is a plus
 
 
 
 </li>
 </ul>
 Our Advantages
 
 
 <ul>
 <li>
 Allianz supplementary health insurance
 </li>
 <li>
 Metropol meal card
 </li>
 <li>
 Discounted MultiSport membership
 </li>
 <li>
 Special promotions at various global brands
 </li>
 <li>
 Shuttle and road fee
 </li>
 <li>
 Stable job and career development opportunities
 </li>
 <li>
 Dynamic and supportive team
 </li>
 <li>
 Flat hierarchical work order in an international structure
 </li>
 <li>
 Referral rewards
 
 
 
 </li>
 </ul>
 About Us: TELUS Digital T&uuml;rkiye is a leading customer experience and digital solutions provider with over 2,000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. TELUS Digital has almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for 600+ international and well-known partners. The company&rsquo;s services support the full lifecycle of its clients&rsquo; digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS Digital partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.
 
 
 
 Additional Job Description
 
 
 
 Now we are looking for Arabic Speaking Customer Representatives for our FinTech project who will add strength to our team.
 
 
 
 Language Reference
 
 
 
 Arabic
 
 
 EEO Statement
 
 
 At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
 
 
 Equal Opportunity Employer
 
 
 At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants&rsquo; qualifications, merits, competence and performance without regard to any characteristic related to diversity.
</div>

Arabic Speaking Customer Representative (FinTech)

Yeni Koza

<div>
 
 
 Product Manager
 
 
 
 Yeni Koza, a subsidiary of Ender Mağazalar&inodot;, brings over 40 years of industry experience with a dynamic, young, and innovative team. As a company that thrives on innovation, we are committed to shaping the future of retail through both physical and digital transformation.
 
 
 
 
 
 
 About the Role
 
 
 
 This role will be involved in the analysis and development of critical processes that affect many department within the company, including:
 
 
 
 
 <ul>
 <li>
 E-commerce website and mobile application,
 </li>
 <li>
 Loyalty mobile application and loyalty program implementations,
 </li>
 <li>
 Retail store digital transformation projects,
 </li>
 <li>
 Customer experience enhancement initiatives,
 </li>
 </ul>
 
 
 
 
 We are looking for a Project &amp; Product Manager who will play a key role in analyzing business processes, managing product development, and leading strategic projects. This role is perfect for someone who is passionate about process improvement, product innovation, and project execution.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Analyze and improve business processes to enhance efficiency and performance.
 </li>
 <li>
 Develop and manage product &amp; project roadmaps, ensuring alignment with company objectives.
 </li>
 <li>
 Improve customer experience (CX) by identifying pain points and optimizing customer journeys.
 </li>
 <li>
 Work closely with technical teams, designers, and business units to optimize product functionalities.
 </li>
 <li>
 Utilize data-driven insights to make strategic process and product decisions.
 </li>
 <li>
 Monitor and measure success of implemented process and product improvements.
 </li>
 <li>
 Report key findings and recommendations to senior management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Engineering, or a related field.
 </li>
 <li>
 At least 3 years of experience in business process analysis, product management, project management, or customer experience development.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Proficiency in process mapping, data analysis, and product management tools.
 </li>
 <li>
 Experience in developing and managing digital products, including web and mobile applications is a plus.
 </li>
 <li>
 Ability to manage multiple projects simultaneously in a fast-paced environment.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 At Yeni Koza, we offer:
 
 <ul>
 <li>
 A unique opportunity to work across business processes, product development, and project execution.
 </li>
 <li>
 The ability to shape retail and e-commerce innovations in a growing company.
 </li>
 <li>
 A fast-paced, data-driven, and innovation-focused work environment.
 </li>
 </ul>
 
 
 
 
 
 Compensation
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Performance-based salary increases without waiting for the regular raise period
 </li>
 </ul>
 
 
 
 
 Interested? Apply now and be part of a future-focused, growing company.
 
 
 
 
</div>

Product Manager

Explore 427+ Cx assistant manager cx insight analyst in Istanbul Turkey this November. Find roles across top companies and apply now to boost your career.

427 cx assistant manager cx insight analyst jobs IN Istanbul Turkey

CX Assistant Manager (CX Insight Analyst)

Business Analyst

Customer Experience Department Manager

Business Analyst

Digital Bridge Product Management

Arabic Speaking Customer Representative (FinTech)

Product Manager