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cx digital manager

Concentrix

<p></p><div><p>Job Title:
</p>CX Digital Manager
<p></p><p>Job Description
</p>We are seeking an experienced Digital Manager to drive digital transformation, operational excellence, and customer experience optimization across our real estate portfolio. This strategic role will be based in Abu Dhabi and responsible for developing and implementing digital solutions that enhance operational efficiency, improve stakeholder engagement, and maximize the value of our digital assets and touchpoints.
<br>
The Digital Manager will serve as a key change agent, working closely with leadership, operations teams, and external stakeholders to identify opportunities for digital innovation, analyze performance data, and implement best-in-class digital strategies that align with our business objectives.
<p>Job Description
</p><p>Key responsibilities
</p><p>Digital Strategy &amp; Transformation
</p><ul><li>Analyze current digital usage patterns and identify opportunities for enhanced digital adoption across all customer and operational touchpoints
</li><li>Develop comprehensive proposals for digital change initiatives, including detailed business cases with clear ROI / impact projections
</li><li>Lead digital transformation projects from conception through implementation, ensuring alignment with organizational strategy
</li><li>Drive the adoption of automation tools, AI-driven analytics, and process optimization technologies to improve scalability and reduce manual dependencies
</li><li>Champion digital-first behaviors across the organization, working with management to embed digital capabilities within existing operations
</li></ul><p>Operations Management &amp; Process Excellence
</p><ul><li>Design and organize seamless user experiences across multiple channels and customer touchpoints
</li><li>Implement robust governance models, risk controls, and regulatory compliance measures for digital operations
</li><li>Utilize Lean, Six Sigma, and other methodologies to identify and eliminate operational inefficiencies
</li><li>Spearhead robotic process automation (RPA) and AI-driven solutions to enhance operational effectiveness
</li><li>Conduct root cause analysis to identify operational deficiencies related to digital usage and implement sustainable corrective actions
</li><li>Establish continuous improvement frameworks including Kaizen principles and business process reengineering
</li></ul><p>Data Analytics &amp; Performance Management
</p><ul><li>Leverage advanced analytics, dashboards, and real-time reporting tools to track digital performance and identify trends
</li><li>Develop and maintain digital usage reporting frameworks to measure adoption, engagement, and business impact
</li><li>Utilize predictive modeling and business intelligence tools (Power BI, Tableau, SQL) to derive actionable insights
</li><li>Monitor benefit forecasting and tracking for digital initiatives, ensuring delivery of projected outcomes
</li><li>Conduct regular operational audits to evaluate digital performance and recommend strategic improvements
</li></ul><p>Stakeholder Management &amp; Communication
</p><ul><li>Present proposals, findings, and recommendations to senior leadership and key stakeholders with clarity and impact
</li><li>Capture and translate business requirements into technical specifications for digital solutions
</li><li>Act as liaison between business units, technology teams, and external vendors to ensure seamless delivery
</li><li>Conduct regular business reviews to evaluate digital initiative performance and alignment with objectives
</li><li>Implement structured feedback mechanisms to capture stakeholder input and drive continuous improvement
</li></ul><p>Change Management &amp; Implementation
</p><ul><li>Author and communicate digital behavior requirements and standards across the organization
</li><li>Support change thinking and change management initiatives throughout digital transformation projects
</li><li>Analyze system changes and assess their impact on business operations and user experience
</li><li>Communicate technical changes effectively to operational teams and support successful implementation
</li><li>Create compelling change stories using data visualization and presentation techniques to drive adoption
</li></ul><p>Team Leadership &amp; Capability Building
</p><ul><li>Lead, mentor, and develop team members with a focus on digital excellence and innovation
</li><li>Foster a culture of ownership, accountability, and continuous learning
</li><li>Provide input to training programs to upskill employees on digital tools, analytics platforms, and process excellence
</li><li>Promote consultative approaches to problem-solving and critical thinking across the team
</li></ul><p></p><p>Qualifications and experience
</p><p>Education
</p><ul><li>Bachelor's or Master's degree in Business Administration, Information Systems, Digital Technology, Operations Management, or related field
</li></ul><p>Experience
</p><ul><li>Minimum 8 years of progressive experience in digital transformation, operations management, or digital delivery roles
</li><li>Proven track record in the real estate, banking, government, or property management sectors
</li><li>Strong experience in service delivery, process excellence, and operational transformation
</li><li>Demonstrated success in leading digital adoption initiatives and change management programs
</li><li>Experience with CRM platforms, workflow automation, and digital customer engagement solutions
</li></ul><p>Technical Skills
</p><ul><li>Advanced proficiency in business intelligence and analytics tools (Power BI, Tableau, Excel, SQL)
</li><li>Strong understanding of CRM systems, preferably Salesforce and Genesys platforms
</li><li>Knowledge of app development and deployment processes
</li><li>Understanding of API integration and system connectivity
</li><li>Experience with process automation tools and RPA technologies
</li><li>Familiarity with Lean, Six Sigma, or other process improvement methodologies (certification preferred)
</li></ul><p>Core Competencies
</p><ul><li>Exceptional communication skills across all formats (verbal, written, presentation)
</li><li>Advanced PowerPoint skills with ability to structure complex information and create compelling visual narratives
</li><li>Strong influencing and stakeholder management capabilities
</li><li>Consultative approach with ability to critique thinking and challenge assumptions
</li><li>Root cause problem-solving expertise using analytical frameworks
</li><li>Project management experience with demonstrated ability to deliver complex initiatives
</li><li>Critical thinking and strategic analysis capabilities
</li><li>Change story creation and communication expertise
</li><li>Strong command of English language (written and spoken)
</li></ul><p>What we offer
</p><ul><li>Opportunity to shape digital strategy for a leading real estate development and management company
</li><li>Collaborative work environment with senior leadership visibility
</li><li>Exposure to diverse real estate portfolio and complex operational challenges
</li><li>Professional development and continuous learning opportunities
</li><li>Competitive compensation package commensurate with experience
</li></ul><p></p><p>Location:
</p>ARE Abu Dhabi - Building Khaleej Area
<p></p><p>Language Requirements:
</p><p></p><p>Time Type:</p></div>

CX Digital Manager

Modon

<div>
 <p>
  <strong>
   <u>
    Job Purpose
   </u>
  </strong>
 </p>
 <p>
  The Senior Associate &ndash; CX Analytics provides advanced analytical, technical, and operational support to the Group CX Function at Modon.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The role is responsible for managing the
  <strong>
   Voice of Customer (VoC) program
  </strong>
  across Modon&rsquo;s diverse portfolio&mdash;hospitality, real estate, communities, destinations, events, and experiences&mdash;ensuring accurate feedback capture, high-quality reporting, and data-driven insights that support decision-making at Group and Segment levels.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The role also supports the setup, governance, and continuous enhancement of Modon&rsquo;s CX measurement frameworks, dashboards, and analytics tools.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Roles, Responsibilities, Duties
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1. VoC Platform Setup &amp; Management
  </strong>
 </p>
 <ul>
  <li>
   Configure, maintain, and optimize surveys and workflows within the VoC platform, ensuring proper logic, triggers, conditions, and data routing.
  </li>
  <li>
   Oversee end-to-end VoC platform governance, including user permissions, segment structures, metadata, and dashboard templates.
  </li>
  <li>
   Conduct systematic quality checks to ensure surveys, dashboards, and data flows function accurately and reliably.
  </li>
  <li>
   Manage SMS, WhatsApp, and email gateways for customer surveys and communications, ensuring they run smoothly and work with CX platforms.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   2. Survey Design &amp; Quality Assurance
  </strong>
 </p>
 <ul>
  <li>
   Develop clear, concise, and structured surveys (NPS, CSAT, CES, event feedback, post-visit, etc.) aligned with Modon&rsquo;s CX framework.
  </li>
  <li>
   Review and quality-check Arabic and English survey versions to ensure linguistic accuracy, clarity, and cultural relevance (elevated from &ldquo;translate the survey&rdquo;).
  </li>
  <li>
   Perform survey testing (UAT) and monitor live surveys to ensure error-free execution.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   3. CX Data Analysis &amp; Insights
  </strong>
 </p>
 <ul>
  <li>
   Collect, analyze, and interpret CX data from multiple channels including surveys, digital interactions, reviews, and operational feeds.
  </li>
  <li>
   Produce segment-level and enterprise-level dashboards and insights, using charts, trend lines, and breakdowns suitable for leadership and operational teams.
  </li>
  <li>
   Conduct sentiment analysis and thematic analysis using VoC platform tools to identify issues, drivers, and opportunities.
  </li>
  <li>
   Translate data into clear, actionable insights and recommendations that support experience improvement initiatives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   4. Reporting &amp; Presentation
  </strong>
 </p>
 <ul>
  <li>
   Prepare monthly and quarterly CX performance reports, ensuring accuracy, clarity, and alignment with leadership expectations.
  </li>
  <li>
   Tailor reporting outputs to different audiences&mdash;detailed analytics for working teams and executive summaries for senior management.
  </li>
  <li>
   Support Group CX with ad-hoc deep-dive analyses, insights requests, and performance reviews.
  </li>
  <li>
   Verify VoC scores from entities using an alternate VoC platform
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   5. Collaboration &amp; Stakeholder Support
  </strong>
 </p>
 <ul>
  <li>
   Work closely with Segment CX Leads to ensure surveys are correctly designed, launched, and interpreted.
  </li>
  <li>
   Provide ongoing support and guidance to segment teams on CX measurement, dashboards, and insights.
  </li>
  <li>
   Collaborate with Digital, IT, Operations, and Marketing teams to ensure data accuracy, system integrations, and end-to-end customer experience alignment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   6. Continuous Improvement
  </strong>
 </p>
 <ul>
  <li>
   Continuously refine survey logic, dashboards, and reporting for clarity, reliability, and better decision-making.
  </li>
  <li>
   Support the evaluation and rollout of new VoC features, modules, and technologies.
  </li>
  <li>
   Ensure CX insights are connected to improvement plans and track progress against key CX KPIs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualification:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Analytics, Marketing, Data Science, Statistics, Information Systems, Business Administration, or a related field.
  </li>
  <li>
   Certificates in analytics, customer experience, or VoC platforms are a plus. (or equivalent experience)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Experience:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   5&ndash;8 years&rsquo; experience in Customer Experience, VoC programs, analytics, insights, or related roles.
  </li>
  <li>
   Experience working with VoC or survey platforms (e.g., Qualtrics, Medallia, Xebo, QuestionPro, etc.).
  </li>
  <li>
   Proven experience developing surveys, managing feedback programs, and conducting QC.
  </li>
  <li>
   Demonstrated ability to analyze data, build dashboards, and present insights clearly.
  </li>
  <li>
   Experience in hospitality, real estate, destinations, or multi-asset environments is preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Competencies:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Advanced analytical skills and data literacy, with strong attention to detail.
  </li>
  <li>
   Solid understanding of customer experience principles and metrics (NPS, CSAT, CES, etc.).
  </li>
  <li>
   High proficiency in Excel and data visualization tools (e.g., Power BI, Tableau).
  </li>
  <li>
   Excellent communication and presentation skills; able to translate data into actionable insights.
  </li>
  <li>
   Strong problem-solving, collaboration, and business acumen.
  </li>
  <li>
   Continuous improvement mindset and ability to adapt in a dynamic environment.
  </li>
 </ul>
</div>


Senior Associate - CX Analytics

bankfab

<div><div>Job Description</div>
<div>
<p>Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting &amp; dynamic industry.
</p><p><b>Job Purpose:
</b></p><p>The role is responsible for partnering with WBG, Enablement &amp; Control partners at a group level to drive business management activities such as Strategy and Business Development, Business &amp; Performance Management, Data and Analytics and Lighthouse enhancements
</p><p><b>Key Accountabilities:
</b></p><p><b>Key Tasks &amp; Activities:
</b></p><ul><li>Collaborate with business heads to drive Strategy and Business Development initiatives and assess impact on operational readiness and customer experience.
</li><li>Play a key role in setting up and tracking balanced scorecards for coverage and product teams, lead business management initiatives by collaborating with various internal stakeholders such as Credit, Compliance, Operations, IT, CX, Risk etc.
</li><li>Leverage data analytics to identify potential opportunity to improve overall business performance (revenue and/or cost).
</li><li>Lead simplification of CX E2E journeys to create transformational experiences through digital assets.
</li><li>Drive WBG-wide communication for relevant initiatives (as required).
</li>Develop effective relationships including spearheading Change Management within WBG.<br>
<li>
</li></ul><p></p><p><b>Behavioural Skills:
</b></p><ul><li>Self-starter - the incumbent must be able to lead workshops and help formulate requirements, options and solutions with an ability to get things done through others; able to identify proactive, innovative solutions to meet the changing needs of the business.
</li><li>Strong analytical and problem-solving mindset.
</li><li>Customer Focus - understand customer perspective when developing requirements and ensuring fit for purpose customer friendly solution are designed.
</li><li>Strong communication skills are required to draw out requirements and to challenge where appropriate and to establish bond with key stakeholders.
</li><li><p>A high degree of self-assurance/initiative and business sense is required to perform responsibilities independently or collaboratively in a team environment as required<br>
</p></li></ul><p></p><p><b>Qualifications &amp; Experience:
</b></p><p><b>Minimum Qualification:
</b></p><ul><li><p>Experience of banking industry with deep understanding on the Wholesale Banking.
</p></li><li><p>Must have master's or bachelor's degree in information technology or relevant discipline.
</p></li></ul><p><b>Minimum Experience:
</b></p><ul><li><p>12+ years of experience in Financial Services, Strategy function, Business management and/or Technology execution. With strong written and verbal communication skills with a talent for precise articulations of customer problems.
</p></li><li><p>Must have 8+ years of experience in the banking domain.
</p></li><li><p>Hands-on experience in executing transformation objectives with ability to structure, manage complex business challenges to advance business and digital strategies.
</p></li><li><p>Strong User engagement and communication skills / Ability to contribute to and implement organizational strategy.
</p></li><li><p>Capacity to work with people at all levels in an organization and with people from many cultural backgrounds.
</p></li><li><p>Able to manage effectively a number of competing priorities.
</p></li><li><p>Strategic thinker with ability to lead by example demonstrating an ability to deliver set tasks, objectives and strategic priorities.
</p></li><li><p>Project Management Professional.
</p></li><li><p>Proficient in MS Office with advanced Excel skills
</p></li><li><p>Data Science &amp; Business Analytics, Financial Analysis &amp; Reports.</p></li></ul></div></div>
<br><div><div>Responsibilities</div></div><div></div>
<br><div><div>Qualifications</div></div><div></div>
<br><div><div>About Us</div>
<div><div><b>About Us:<br>
</b></div><div></div><br>
<div>First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br>
</div><div></div><br>
<div><b>Life at FAB:<br>
</b></div><div></div><br>
<div>Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to &quot;Grow Stronger.&quot; We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br>
</div><div></div><br>
<div><b>Career Development:<br>
</b></div><div></div><br>
<div>FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br>
</div><div></div><br>
<div><b>Our Values:<br>
</b></div><div></div><br>
<div>At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br>
</div><div></div><br>
<div>Join our team and be part of a journey to shape the future of banking.</div></div></div><div></div>

VP, Business Planning

<div><div>Job Description</div>
<div>
<p>Reporting directly to the Head of Client Service Engineering, the VP Client Service Engineering plays a pivotal role in driving end-to-end change through process reengineering, automation, and efficiency improvements. He/She will lead multiple client service priorities, collaborate with cross-functional stakeholders, and ensure the successful execution of initiatives that align with the bank's strategic objectives.
</p><p>Service Journey Reimagination
</p><ul><li><p>Lead the redesign of client service journeys to ensure they are client-centric, efficient, and risk-controlled. Drive end-to-end process optimization and automation initiatives.
</p></li></ul><p>Service Delivery &amp; Performance Management
</p><ul><li><p>Ensure delivery and scalability of redesigned service journeys, coordinating cross-functional teams.
</p></li><li><p>Monitor and report progress on key KPI&rsquo;s across CX, Scalability and Risk.
</p></li></ul><p>Stakeholder Engagement &amp; Change Leadership
</p><ul><li><p>Engage with key stakeholders across business domains to align on service priorities and drive change. Champion a culture of agile, fast-paced, and repeatable deliver, fostering innovation, agility, and continuous improvement. Familiarity with change management frameworks (e.g., ADKAR, Kotter) is desirable.
</p></li></ul><p>Continuous Improvement &amp; Innovation
</p><ul><li><p>Identify opportunities for ongoing process improvement and innovation, including piloting AI and automation solutions. Contribute to the adoption of structured toolkits, best practices, innovation, set-up playbooks, and frameworks for consistent service delivery.
</p></li></ul><p>Reporting &amp; Communication
</p><ul><li><p>Provide regular updates to senior management and governance forums on progress, risks, and key decisions. Prepare, contribute, present materials for GCOO, ExCo-X and other executive committees as required.</p></li></ul></div></div>
<br><div><div>Responsibilities</div>
<div>
<p>The VP will directly lead a small team of 1&ndash;2 analysts. While not responsible for a large team, the role requires strong influence and collaboration skills to drive cross-functional initiatives and coordinate with stakeholders across business lines, technology, and support functions.
</p><p>The VP will engage with stakeholders across Business Lines, Group Technology, Risk, Finance, Legal, Compliance, Audit, and within GCOO to drive end-to-end service priorities, AI experiments, and automation improvements. This is an execution-focused role; tangible results in CX, scalability, and risk mitigation will be key in defining success.</p></div></div>
<br><div><div>Qualifications</div>
<div>
<p>An ideal candidate for the role has the following competencies:
</p><ul><li><p>Proven leadership: Demonstrated experience in leading e2e client service engineering and transformation initiatives within a Financial Services and/or large multinational corporate institution.
</p></li><li><p>Cross-functional Collaboration: Ability to collaborate effectively across departments. Skilled in aligning diverse perspectives (front line, digital, operations, etc.), fostering shared ownership, and driving integrated outcomes through collaboration and trust. Can engage several stakeholders to lead to common goals.
</p></li><li><p>Analytical skills: Excellent analytical and problem-solving skills, with the ability to interpret and leverage data to drive opportunities for improvement and expedite decision-making.
</p></li><li><p>Communication skills: Ability to convey key concepts, problem statements and opportunity cases to gain buy-in from stakeholders across the organization. Good communicator with very high awareness about stakeholder&rsquo;s standpoint, who can formulate messaging accordingly. Capable of building relationships and collaborating with stakeholders at and above his/her level.
</p></li><li><p>Results-orientated and hands-on delivery: Track record to deliver tangible results in terms of improvement operation performance.
</p></li><li><p>Team management: Proven competence around managing people and team(s), both on a BAU and temporary basis; in agile and conventional setups.
</p></li><li><p>Banking &amp; Technologic knowledge: Good understanding of banking segments, domain, product and operations knowledge (Corporate, Consumer), regulatory compliance, and industry trends. Proficiency in leveraging technology and digital solutions to enhance operations.
</p></li><li><p>Professional certifications in project management (PMP, Prince2), process improvement (LEAN), change management, Agile, AI and-or related fields are a plus.<br>
</p></li></ul><p></p><p>An ideal candidate has the following qualifications and experiences:
</p><ul><li><p>Proven track record of leading successful transformation initiatives, driving process optimization, and delivering measurable results.
</p></li><li><p>Bachelor's degree in Business Administration, Finance, Operations Management, or a related field. MBA or advanced degree is a plus.
</p></li><li><p>~ min 10-15 years of experience in Financial Services, external consultancy and with a substantial amount of experience in business transformation, strategic planning, process improvement or system automation with half or more being in executive and/or consulting roles.</p></li></ul></div></div>
<br><div><div>About Us</div>
<div><div><b>About Us:<br>
</b></div><div></div><br>
<div>First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br>
</div><div></div><br>
<div><b>Life at FAB:<br>
</b></div><div></div><br>
<div>Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to &quot;Grow Stronger.&quot; We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br>
</div><div></div><br>
<div><b>Career Development:<br>
</b></div><div></div><br>
<div>FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br>
</div><div></div><br>
<div><b>Our Values:<br>
</b></div><div></div><br>
<div>At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br>
</div><div></div><br>
<div>Join our team and be part of a journey to shape the future of banking.</div></div></div><div></div>

VP, Client Service Engineering - GTB Stream

<div><div>Job Description</div></div><div></div>
<br><div><div>Responsibilities</div>
<div>
<p>Core Responsibilities
</p><ul><li>Support AVP of Communication and Performance Framework to establish an engaging communications framework within the Distribution &amp; Sales team for internal communications
</li><li>Support in implementing a clear communication framework increasing the impact of communications, staff engagement and ease to absorb
</li><li>Support with the embedding of the FABWAY framework ensuring it is embedded as a way of working across all of the channels and is devloped to support the growth in the business
</li><li>Support all stakeholders to promote and develop FABWay by embedding, coaching and ongoing improvement of the framework.
</li><li>Organise, plan and run colleague engagement events to create a high performing environment
</li><li>Produce high quality comunications materials and ensure accuracy of the information shared
</li><li>Increase the engagement of all communications, read rates, impacts and understanding
</li><li>Collating and writing monthly business updates e.g. for the PBG monthly newsletter, CX Action plans across D&amp;S)
</li><li>Supporting with Business, Project and Strategic Communications (e.g. Business update packs, Business Cases, Launches etc.).
</li></ul>Recent examples are Digital Branches, D&amp;S Service Journey
<br>
<ul><li>Supporting with projects, particularly from an internal comms perceptive
</li><li>Owning and Driving Customer First Initiatives within D&amp;S.</li></ul></div></div>
<br><div><div>Qualifications</div>
<div>
<p>University Degree or Equivalent Qualification (Sales Diploma or certification preferable)
<br>
Minimum 2 years Banking Experience
<br>
An understanding of employee communications
<br>
Be able to write communications tailored to the audience from senior leadership
<br>
Be well organized and planned and set high standards to deliver recognition events
<br>
Have very high standards of presentation skills and written skills</p></div></div>
<br><div><div>About Us</div>
<div><div><b>About Us:<br>
</b></div><div></div><br>
<div>First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br>
</div><div></div><br>
<div><b>Life at FAB:<br>
</b></div><div></div><br>
<div>Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to &quot;Grow Stronger.&quot; We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br>
</div><div></div><br>
<div><b>Career Development:<br>
</b></div><div></div><br>
<div>FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br>
</div><div></div><br>
<div><b>Our Values:<br>
</b></div><div></div><br>
<div>At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br>
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<div>Join our team and be part of a journey to shape the future of banking.</div></div></div><div></div>

Manager, Communications

Chalhoub Group

<div><p><b>INSPIRE | EXHILARATE | DELIGHT</b></p><p>
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.<br>
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 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.<br>
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Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.<br>
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Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p><p><b><br>
What you'll be doing</b></p><p>
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.</p><ul>
<li>You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
</li><li>Drive client relationships within an omni-channel approach
</li><li>Provide pre-buying feedback on products
</li><li>Drive eNPS through people experience initiatives and culture
</li><li>Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
</li><li>Ensure click and collect are conducted within SLAs (Service-level agreement)
</li><li>Ensure customer data is properly captured in adherence to marketing team requirements
</li><li>Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
</li><li>Support with in-store marketing events and activations
</li><li>Keep abreast of all brand social media activities and campaigns
</li><li>Drive sell-throughs within the store
</li><li>Support in-store CX initiatives
</li><li>Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store
</li></ul><p><b>What you'll need to succeed</b></p><ul>
<li>Strong English communication skills</li>
<li>This opportunity is for Emiratisation</li>
</ul><p>For general Fashion Consultant opportunities, please review the careers site for active vacancies</p><p><b>
What we can offer you</b>
</p><p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
</p><p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
</p><p><b>We Invite All Applicants to Apply</b></p><p>
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p><p>
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p></div>

Part-Time/Full-time Fashion Consultant (Emiratisation) (Abu-Dhabi)

ANNEX TRAINING INSTITUTE

<p><b>About Us</b></p><p>We are a fast-growing educational training institute in Dubai, committed to delivering high-quality professional courses and skill development programs. As part of our expansion, we are looking for a dynamic and results-driven Digital Marketing Executive to strengthen our online presence and drive student enrollments.</p><p><b>Role Overview</b></p><p>As a Digital Marketing Executive, you will be responsible for planning, executing, and optimizing digital campaigns to generate leads and increase course enrollments. You will play a key role in promoting our programs to students, fresh graduates, and working professionals.</p><p><b>Key Responsibilities</b></p><ul><li>Plan and execute digital marketing campaigns (Google Ads, Meta Ads, etc.)</li><li>Generate qualified leads for course enrollments</li><li>Manage and grow social media platforms (Instagram, Facebook, LinkedIn, TikTok)</li><li>Create engaging content including posts, captions, and short videos/reels</li><li>Optimize website SEO to improve search rankings and traffic</li><li>Monitor campaign performance and provide weekly reports</li><li>Coordinate with the admissions team to improve lead conversion</li><li>Handle inquiries from social media and marketing campaigns</li><li>Maintain and update website content regularly</li></ul><p><b>Performance Expectations (KPIs)</b></p><ul><li>Achieve monthly lead generation targets</li><li>Improve conversion rates from leads to enrollments</li><li>Optimize ad performance for maximum ROI</li><li>Increase social media engagement and reach</li></ul><p><b>Requirements</b></p><ul><li>1&ndash;3 years of experience in digital marketing (education sector preferred)</li><li>Strong knowledge of SEO, SEM, and paid advertising</li><li>Hands-on experience with Google Ads and Meta Ads Manager</li><li>Familiarity with Google Analytics and reporting tools</li><li>Strong communication and content creation skills</li><li>Ability to work independently and meet deadlines</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience in education or training institute marketing</li><li>Video editing and reel creation skills</li><li>Knowledge of email and WhatsApp marketing</li><li>Basic design skills using Canva or Adobe tools</li></ul><p><b>Tools &amp; Platforms</b></p><p>Google Ads, Meta Ads Manager, Google Analytics, Canva, CRM systems, Social Media Platforms</p><p>Pay: AED3,000.00 - AED4,500.00 per month</p><p>Application Question(s):</p><ul><li>9-1. How many years of experience do you have in Digital Marketing?</li><li>9-2. Do you have experience running Meta Ads (Facebook &amp; Instagram Ads)?</li><li>9-3. Do you have experience running Google Ads campaigns (Search, Display, Video)?</li><li>9-4. Are you able to create marketing posters or social media designs (Canva or similar tools)?</li><li>9-5. Have you managed lead generation campaigns before?</li><li>9-6.Which digital marketing tools have you used?</li><li>9-7. Are you currently located in the UAE and where ? </li></ul><ul><li>9-8. Are you looking Parttime or full Time ?</li><li>9-9.What is your visa status ? visit Visa, Company Visa, Self Sponsor Visa </li></ul><p>Work Location: In person</p>

Digital Marketing

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