tele-sales manager

channel sales manager

customer service delivery manager Jobs in Manama

customer service delivery manager

delivery consultant - infrastructure and security, professional services Jobs in Manama

delivery consultant - infrastructure and security, professional services

duty manager

delivery service experience manager

Keeta

<div>
 
 
 
 Job Description
 
 
 
 
 1. Make local adjustments based on the standards and processes for judging and handling the responsibility formulated by the headquarters and local market conditions, and ensure effective implementation in the front-line team. Focus on controlling the quality of rider service and handling rider complaints, promote the adoption of online and automated tools locally, and reduce order and customer losses from delivery issues.
 
 
 2. Be responsible for the implementation of local fulfillment service indicators, focus on solving the top problems of local incoming lines, and optimize related service processes. For example, design a return processing plan for riders who cannot deliver based on local conditions, and make the delivery dispute processing of users, merchants, and riders online and automated.
 
 
 3. Develop localized SOPs, process mechanisms, and practical guidelines based on HQ standards; train frontline teams to ensure easy understanding and execution, using better service experience to reduce CPO.
 
 
 4. In combination with local culture and service delivery characteristics, formulate service standards and behavioral constraints for local riders, merchants, and users, design localized solutions, and establish efficient linkage with B-end, C-end, customer service, etc. to continuously improve service experience.
 
 
 5. Coordinate local resources to manage rider equipment assets, conduct usage inspections, adapt new equipment requirements from HQ to local needs, ensure smooth rider operations, and support keeta's positive brand building.
 
 
 6. Manage the local field inspection team, develop and execute inspection plans to ensure rider service, equipment usage, and delivery processes comply with company standards; regularly consolidate inspection results and ensure issue closure to improve overall service quality.
 
 
 
 
 
 
 
 Job Requirement
 
 
 
 
 1. Bachelor&rsquo;s degree or above; experience in localizing service processes, with hands-on implementation in rider management or appeal systems preferred.
 
 
 2. Strong data sensitivity; able to use local NPS, CPO, and exception loss rate indicators to trace and solve problems.
 
 
 3. Proven experience solving complex problems locally, with the ability to identify and address key issues in challenging situations.
 
 
 4. Strong teamwork spirit and ability to collaborate effectively across departments, avoiding redundant efforts.
 
 
 5. Committed to building professional expertise and talent development mechanisms; able to balance standardized processes with flexible innovation.
 
</div>

Delivery Service Experience Manager

<div>
 
 🚀 We&rsquo;re Hiring: Customer Service Delivery Manager 🚀
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
 
 
 
 
 
 Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Overseeing service delivery for both BPO and in-house teams
 </li>
 <li>
 Managing client relationships and ensuring SLAs are met
 </li>
 <li>
 Driving performance, quality, and efficiency across all customer service channels
 </li>
 <li>
 Implementing and optimizing customer service technologies and processes
 </li>
 <li>
 Leading, mentoring, and developing high-performing teams
 </li>
 <li>
 Analyzing customer interaction data to identify trends and opportunities for improvement
 </li>
 <li>
 Managing vendor relationships and ensuring seamless service delivery
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
 <li>
 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 </li>
 <li>
 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 </li>
 <li>
 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 5+ years of experience in customer service management (multi-channel preferred)
 </li>
 <li>
 Proven expertise in managing both in-house and outsourced teams
 </li>
 <li>
 Strong leadership, problem-solving, and decision-making skills
 </li>
 <li>
 Proficiency in customer service technologies, CRM systems &amp; COPC standards
 </li>
 <li>
 Experience in budget management, data analysis &amp; performance reporting
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment
 </li>
 <li>
 Flexibility in undertaking business trips as required
 </li>
 </ul>
 
 
 
 
 📍
 
 Location: Bahrain,
 
 
 
 💡 If you&rsquo;re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that&rsquo;s redefining service excellence!
 
</div>

Customer Service Delivery Manager

Culinary Collective

Key Responsibilities<ul><li>Lead, manage, and inspire the restaurant team to deliver consistent high-quality service.</li><li>Oversee daily operations, ensuring smooth service in both front and back of house.</li><li>Monitor and maintain food and beverage quality standards.</li><li>Ensure compliance with hygiene, safety, and health regulations.</li><li>Manage financial performance, including sales targets, cost control, labor, and waste management.</li><li>Create and implement strategies to increase revenue, guest satisfaction, and staff engagement.</li><li>Conduct regular team meetings and training sessions to maintain service excellence.</li><li>Handle guest complaints and feedback professionally and promptly.</li><li>Coordinate with the culinary team and other departments for smooth workflow.</li><li>Oversee scheduling, payroll, inventory, and purchasing as required.</li><li>Represent the restaurant brand with professionalism and integrity at all times.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 3&ndash;5 years of management experience in a casual fine dining or premium restaurant.</li><li>Strong leadership and team management skills.</li><li>Excellent knowledge of restaurant operations, service standards, and guest relations.</li><li>Financial acumen and experience with budgeting and cost control.</li><li>Excellent communication and interpersonal skills.</li><li>Hospitality Management Degree or equivalent preferred.</li><li>Proficient in POS and restaurant management systems.</li><li>Strong attention to detail and passion for hospitality.</li></ul>Assistant Restaurant Manager &ndash; Casual Fine Dining Position SummaryThe Assistant Restaurant Manager supports the Restaurant Manager in overseeing daily restaurant operations, ensuring exceptional guest experiences, and maintaining brand standards. This role focuses on operational support, staff supervision, and ensuring smooth coordination between service and kitchen teams.Key Responsibilities<ul><li>Assist the Restaurant Manager in supervising and coordinating daily operations.</li><li>Ensure consistent delivery of high-quality service and guest satisfaction.</li><li>Support in staff training, motivation, and performance evaluation.</li><li>Handle guest inquiries, feedback, and complaints efficiently and professionally.</li><li>Monitor floor operations during service to ensure seamless guest flow.</li><li>Assist with inventory control, ordering, and cost management.</li><li>Support in scheduling, payroll, and administrative duties.</li><li>Ensure compliance with health, safety, and sanitation standards.</li><li>Act as the Manager on Duty in the absence of the Restaurant Manager.</li><li>Help develop and implement service standards and operational improvements.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 2&ndash;3 years of supervisory or assistant management experience in a restaurant or hospitality environment.</li><li>Strong interpersonal and communication skills.</li><li>Proven ability to lead, motivate, and develop a team.</li><li>Excellent understanding of restaurant operations and guest service.</li><li>Detail-oriented, organized, and hands-on approach.</li><li>Diploma or Degree in Hospitality Management or related field preferred.</li><li>Familiarity with POS systems and restaurant software.</li><li>A positive attitude with a passion for delivering outstanding hospitality.</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 24 months

Manager & Assistant Managers

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.
 
 
 
 Qualifications
 
 
 
 Partner Relationship Management:
 
 
 <ul>
 <li>
 Build and maintain strong, long-term relationships with existing restaurant and vendor partners.
 </li>
 <li>
 Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.
 </li>
 <li>
 Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.
 
 
 </li>
 </ul>
 
 Data-Driven Consulting
 
 
 
 <ul>
 <li>
 Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.
 </li>
 <li>
 Share actionable recommendations based on performance metrics to drive revenue and efficiency.
 </li>
 <li>
 Conduct regular business reviews to align on results, opportunities, and growth plans.
 
 
 </li>
 </ul>
 
 Account Growth &amp; Optimization
 
 
 
 <ul>
 <li>
 Identify growth opportunities within the portfolio &ndash; upsell services, suggest cross-promotions, and improve partner performance.
 </li>
 <li>
 Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.
 </li>
 <li>
 Recommend and coordinate marketing campaigns and promotional offers to drive order volume.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.
 </li>
 <li>
 Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.
 
 
 </li>
 </ul>
 
 Contract Management &amp; Compliance
 
 
 
 <ul>
 <li>
 Negotiate and renew commercial agreements to ensure a fair and strategic partnership.
 </li>
 <li>
 Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field.
 </li>
 <li>
 2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).
 </li>
 <li>
 Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Customer-first mindset with a strong focus on delivering value to partners.
 </li>
 <li>
 Self-starter with the ability to work independently in a fast-paced environment
 </li>
 </ul>
</div>

Account Manager

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction. 
Qualifications 
Partner Relationship Management:<ul><li>
Build and maintain strong, long-term relationships with existing restaurant and vendor partners.</li><li>
Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.</li><li>
Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.</li></ul>
Data-Driven Consulting:<ul><li>
Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.</li><li>
Share actionable recommendations based on performance metrics to drive revenue and efficiency.</li><li>
Conduct regular business reviews to align on results, opportunities, and growth plans.</li></ul>
Account Growth &amp; Optimization:<ul><li>
Identify growth opportunities within the portfolio &ndash; upsell services, suggest cross-promotions, and improve partner performance.</li><li>
Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.</li><li>
Recommend and coordinate marketing campaigns and promotional offers to drive order volume.</li></ul>
Cross-Functional Collaboration:<ul><li>
Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.</li><li>
Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.</li></ul>
Contract Management &amp; Compliance:<ul><li>
Negotiate and renew commercial agreements to ensure a fair and strategic partnership.</li><li>
Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.</li></ul> 
Additional Information<ul><li> 
Bachelor's degree in Business, Marketing, or a related field.</li><li>
2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).</li><li>
Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.</li><li>
Excellent communication, negotiation, and interpersonal skills.</li><li>
Customer-first mindset with a strong focus on delivering value to partners.</li><li>
Self-starter with the ability to work independently in a fast-paced environment</li></ul></div>

Firex Bahrain

Job Title: Logistics OfficerDepartment: Operations / Supply ChainLocation: Firex Bahrain for Safety Items Co. W.L.L.Reporting to: Operations / Procurement ManagerJob Summary:The Logistics Officer is responsible for coordinating, monitoring, and managing all logistics and supply chain operations to ensure the efficient movement of goods, materials, and equipment. The role involves handling import/export procedures, transportation, customs clearance, and warehouse coordination to support company operations and project delivery schedules.Key Responsibilities:1. Shipping &amp; Transportation:<ul><li>Plan, coordinate, and track shipments (local and international) to ensure timely delivery.</li><li>Arrange transportation for materials, equipment, and goods between suppliers, warehouses, and project sites.</li><li>Communicate with freight forwarders, shipping lines, and customs agents to manage import/export documentation.</li><li>Ensure compliance with Bahrain Customs regulations and international shipping laws.</li></ul>2. Inventory &amp; Warehouse Coordination:<ul><li>Monitor inventory levels and coordinate with the warehouse team to ensure sufficient stock availability.</li><li>Support accurate record-keeping of incoming and outgoing goods.</li><li>Coordinate deliveries to customers or project sites in alignment with project schedules.</li></ul>3. Documentation &amp; Reporting:<ul><li>Prepare and verify shipping documents such as invoices, packing lists, delivery notes, and customs forms.</li><li>Maintain up-to-date records of all shipments and logistics activities.</li><li>Prepare regular logistics and cost reports for management review.</li></ul>4. Vendor &amp; Supplier Coordination:<ul><li>Liaise with suppliers and transport companies to negotiate rates, delivery times, and service quality.</li><li>Follow up on purchase orders, shipments, and deliveries to ensure timely completion.</li><li>Evaluate and recommend logistics service providers to optimize cost and efficiency.</li></ul>5. Cost Control &amp; Budgeting:<ul><li>Monitor logistics-related expenses to ensure operations are within budget.</li><li>Identify cost-saving opportunities in transport, warehousing, and procurement processes.</li></ul>6. Health, Safety, and Compliance:<ul><li>Ensure that all logistics activities comply with company policies, safety standards, and government regulations.</li><li>Report any incidents, delays, or issues to the management promptly.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Logistics, Supply Chain Management, Business Administration, or related field.</li><li>Minimum 3&ndash;5 years of experience in logistics or supply chain management (preferably in Bahrain or GCC).</li><li>Strong knowledge of import/export procedures, customs clearance, and shipping documentation.</li><li>Excellent communication and coordination skills.</li><li>Proficient in MS Office, ERP systems, and documentation control.</li><li>Ability to multitask, prioritize, and meet deadlines under pressure.</li><li>Fluent in English; Arabic is an advantage.</li><li>Valid Bahrain driving license (preferred).</li></ul>Compensation:As per company policy and experience.Job Type: Full-timePay: BD250.000 - BD350.000 per month

Logistics Officer

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We&rsquo;re looking for a Demand Planning Manager to join the team and focus on growing our own Grocery Store &ldquo;tMart&rdquo;, which is the region&rsquo;s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
 
 
 What&rsquo;s On Your Plate?
 
 
 <ul>
 <li>
 This role requires to organize the countries forecasting demand of supplies to stores, POs for replenishment and maintaining availability in the stores.
 </li>
 <li>
 Accountable for the overall demand planning/replenishment of Tmart stores and warehouse in Region.
 </li>
 <li>
 Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts.
 </li>
 <li>
 Provides DP/ replenishment insights and plans/ initiatives to keep availability at par with the management's business plan, accountable for the holding stock value, supplier service level. Ageing stock optimization.
 </li>
 <li>
 Ability to provide solutions and initiatives to solve problems with stocks in the warehouse and stores
 </li>
 <li>
 Guidance to country demand planner and admins to ensure smooth workflow.
 </li>
 <li>
 Works closely and guides the commercial and operations pro-actively to ensure supplies and suppliers are not affected.
 </li>
 <li>
 Leading system migrations and ensuring all new tools are on track and suggest actions of automatization to reduce manual work.
 </li>
 <li>
 Continuously challenging the country forecasting model and taking on account all the parameters that affects the forecast.
 </li>
 <li>
 Helping demand planner in replenishment of any capacity augmentation initiative (ex: 3 party warehouse, cross docking stations , etc).
 </li>
 <li>
 Guiding country demand planner for the supplier's schedule to stores and warehouse to ensure efficiency in receiving.
 </li>
 <li>
 Building all necessary dashboards to report progress on activities and KPIs.
 </li>
 <li>
 Taking all necessary actions to reach target KPI in terms of availability per category, per supplier and items roles
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 What Did We Order?
 
 
 <ul>
 <li>
 Ability to interact/guide the senior-level executives and can manage the expectations of multiple stakeholders.
 </li>
 <li>
 Past experience in FMCG in demand planning and replenishment is a must.
 </li>
 <li>
 At least 10 years experience.
 </li>
 <li>
 Solid experience in Stakeholder Management, Time Management, data &amp; detail oriented &amp; tech &ndash; savvy.
 </li>
 <li>
 Leads, coordinates and facilitates the work of others, has management responsibilities.
 </li>
 <li>
 Uses knowledge of how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives.
 </li>
 <li>
 Excellent analytical and communication skills, and always hands-on with several tools.
 </li>
 <li>
 Problem solver and autonomy.
 </li>
 <li>
 Ability to lead all activities autonomously while involving stakeholders when needed.
 </li>
 </ul>
</div>

Manager Demand Planning

Explore 535+ Delivery service experience manager in Manama this November. Find roles across top companies and apply now to boost your career.

535 delivery service experience manager jobs IN Manama

Delivery Service Experience Manager

Customer Service Delivery Manager

Manager & Assistant Managers

Account Manager

Account Manager

Logistics Officer

Manager Demand Planning