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customer service delivery manager

Keeta

<div>
 
 🚀 We&rsquo;re Hiring: Customer Service Delivery Manager 🚀
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
 
 
 
 
 
 Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Overseeing service delivery for both BPO and in-house teams
 </li>
 <li>
 Managing client relationships and ensuring SLAs are met
 </li>
 <li>
 Driving performance, quality, and efficiency across all customer service channels
 </li>
 <li>
 Implementing and optimizing customer service technologies and processes
 </li>
 <li>
 Leading, mentoring, and developing high-performing teams
 </li>
 <li>
 Analyzing customer interaction data to identify trends and opportunities for improvement
 </li>
 <li>
 Managing vendor relationships and ensuring seamless service delivery
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
 <li>
 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 </li>
 <li>
 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 </li>
 <li>
 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 5+ years of experience in customer service management (multi-channel preferred)
 </li>
 <li>
 Proven expertise in managing both in-house and outsourced teams
 </li>
 <li>
 Strong leadership, problem-solving, and decision-making skills
 </li>
 <li>
 Proficiency in customer service technologies, CRM systems &amp; COPC standards
 </li>
 <li>
 Experience in budget management, data analysis &amp; performance reporting
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment
 </li>
 <li>
 Flexibility in undertaking business trips as required
 </li>
 </ul>
 
 
 
 
 📍
 
 Location: Bahrain,
 
 
 
 💡 If you&rsquo;re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that&rsquo;s redefining service excellence!
 
</div>

Customer Service Delivery Manager

Bespoke Professionals

Job Title: Bodyshop ManagerDepartment: Accident Repair Centre / BodyshopReports To: General ManagerJob Purpose:To oversee and manage all operations of the accident repair body shop, ensuring the delivery of high-quality repairs, exceptional customer service, and maximum profitability. The Body Shop Manager is responsible for leading the team, managing resources efficiently, and maintaining the workshop's reputation for excellence and safety.Education:<ul><li>Essential: Diploma or Bachelor&rsquo;s degree in Automotive Engineering, Mechanical Engineering, Business Administration, or a related field.</li><li>Preferred: Additional certifications in Automotive Collision Repair, I-CAR (Inter-Industry Conference on Auto Collision Repair), or other recognized industry standards.</li></ul>Experience:<ul><li>Minimum 15 years of progressive experience within an automotive body shop or accident repair center.</li><li>A minimum of 8-10 years in a senior supervisory or management role.</li><li>Proven track record of successfully managing all aspects of a body shop, including estimating, parts, production, quality control, and customer relations.</li></ul>Skills:<ul><li>Technical Expertise: In-depth knowledge of modern vehicle repair techniques, including advanced driver-assistance systems (ADAS) calibration, frame and unibody repair, and paint-matching technologies.</li><li>Leadership &amp; People Management: Strong ability to lead, motivate, train, and manage a diverse team of technicians, painters, estimators, and administrative staff.</li><li>Financial Acumen: Experience in budgeting, financial forecasting, cost control, and maximizing profitability through efficient workflow and resource management.</li><li>Customer Relationship Management: Excellent communication and interpersonal skills to handle customer inquiries, complaints, and build strong relationships with insurance companies and corporate clients.</li><li>Operations Management: Proficient in workflow optimization, workshop loading, cycle time reduction, and implementing KPIs to measure performance.</li><li>Health, Safety &amp; Environment: Thorough understanding and commitment to implementing and adhering to all HSE regulations and best practices within a workshop setting.</li><li>Problem-Solving: Strong analytical and decision-making skills to resolve complex operational and customer-related issues effectively.</li><li>Software Proficiency: Highly proficient in using bodyshop management software (e.g., Summit, Audatex, Mitchell), estimating systems, and MS Office Suite.</li></ul>Key Responsibilities:<ul><li>Manage the entire repair process from vehicle check-in to quality-checked delivery.</li><li>Develop and manage the department's annual budget and achieve financial targets.</li><li>Lead, schedule, and appraise the performance of all bodyshop staff.</li><li>Ensure all repairs meet the highest quality standards and manufacturer specifications.</li><li>Serve as the primary point of contact for major insurance partners and corporate accounts.</li><li>Monitor and improve key metrics: cycle time, productivity, cost of sale, and customer satisfaction scores.</li><li>Oversee inventory control for parts, paints, and materials.</li><li>Ensure strict compliance with all health, safety, and environmental policies.</li><li>Quote accurately for repairs and ensure timely invoicing and collection.</li></ul>Benefits:<ul><li>Company provided Car</li><li>Family Health insurance</li><li>Annual air ticket</li><li>Paid annual leave</li><li>Performance-based incentive scheme</li></ul>Job Type: Full-timePay: BD1,100.000 - BD1,200.000 per monthApplication Question(s):<ul><li>How many years of experience do you have as bodyshop manager ?</li><li>In which automobile company did you work for before ?</li><li>what is your nationality ?</li><li>Please type your WhatsApp number</li><li>Please type your Email</li></ul>

Body Shop Manager required in Bahrain - GCC applicants can apply

Mindstream

The Senior Project Manager will lead large-scale digital transformation initiatives with a primary focus on business process automation, CRM implementations, customer experience platforms, and digital engagement solutions. The role requires a combination of strong project management expertise, business acumen, and technology fluency to ensure successful delivery of initiatives that streamline operations, enhance customer interactions, and enable data-driven decision-making. The incumbent will drive innovation, efficiency, and measurable business value while aligning with the organization&rsquo;s strategic digital roadmap.Roles and Responsibilities:&middot; Lead the end-to-end delivery of digital transformation projects including Business Process Automation (BPA), CRM platforms, workflow digitization, and digital engagement solutions.&middot; Translate organizational goals into actionable digital strategies, roadmaps, and execution plans.&middot; Collaborate with business stakeholders to identify, analyze, and re-engineer processes for automation, efficiency, and scalability.&middot; Ensure delivery excellence across CRM implementations (e.g., Salesforce, Dynamics, HubSpot), customer portals, and omni-channel engagement platforms.&middot; Drive adoption of automation technologies such as RPA, AI/ML, and low-code/no-code platforms to enhance business efficiency.&middot; Oversee digital engagement initiatives including customer self-service portals, mobile applications, chatbots, and omnichannel communication.&middot; Establish strong governance frameworks, ensuring compliance with data protection, cybersecurity, and industry standards.&middot; Provide executive-level reports on progress, milestones, risks, financials, and business outcomes.&middot; Manage project budgets, resources, and third-party vendors while ensuring contract compliance and service quality.&middot; Lead change management initiatives by preparing the business for digital adoption and embedding new ways of working.&middot; Facilitate workshops, governance forums, and steering committees to ensure effective decision-making and stakeholder alignment.&middot; Support Sales and Pre-Sales teams during bids and proposals by providing subject-matter expertise in digital transformation delivery.&middot; Contribute to PMO functions including portfolio reporting, resource allocation, and project monitoring.&middot; Apply Agile, Waterfall, and hybrid project management methodologies based on project context.Qualification &amp; Experience:&middot; Bachelor&rsquo;s or Master&rsquo;s degree in Business, Computer Science, Information Systems, or related field.&middot; Recognized Project Management certifications (PMP, PRINCE2, or equivalent).&middot; 10&ndash;12 years of progressive project management experience, with at least 5 years leading digital transformation initiatives.&middot; Proven experience in delivering large-scale CRM programs, business process automation projects, and digital engagement platforms.&middot; Strong knowledge of RPA tools, CRM systems, and digital engagement solutions.&middot; Experience managing multi-million-dollar transformation programs with diverse stakeholder groups.&middot; Strong understanding of cloud platforms (Azure, GCP) and integration with digital solutions.&middot; Excellent communication and stakeholder management skills, with ability to engage at senior management and CXO levels.Core Competencies:&middot; Leadership and ability to inspire diverse cross-functional teams.&middot; Expertise in business process re-engineering, automation, and customer experience transformation.&middot; Strong business-technology acumen, with familiarity in CRM, RPA, AI, low-code platforms, and customer engagement solutions.&middot; Analytical mindset with ability to translate business needs into digital workflows and measurable outcomes.&middot; Proven ability to drive organizational change, adoption, and cultural alignment with digital initiatives.&middot; Results-driven, with a consistent track record of delivering projects on time, within scope, and on budget.Preferred Skills:&middot; Fluency in English; Arabic proficiency is an added advantage.&middot; Excellent presentation, facilitation, and negotiation skills.&middot; Proficiency in MS Project, MS Office Suite, Jira, and collaboration platforms.&middot; Strong vendor management, contract negotiation, and problem-solving skills.&middot; High adaptability, critical thinking, and decision-making capabilities.&middot; Strong interpersonal and influencing skills with ability to work across organizational levels.Professionalism, accountability, and ability to deliver independentlyJob Type: Full-time

Senior Project Manager – Digital Transformation (English & Arabic

Hilton

<div>
 Position Purpose
 
 
 To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).
 
 
 Duties &amp; Key Responsibilities
 
 
 <ul>
 <li>
 Come to work every day with a smile on your face 😊
 </li>
 <li>
 Execute duties as assigned by the Guest Operations Manager and GM
 </li>
 <li>
 Work within the FO team and carry out the same roles like our FO Hosts, but take on additional &lsquo;supervisor&rsquo; responsibilities
 </li>
 <li>
 Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service
 </li>
 <li>
 Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
 </li>
 <li>
 Supervise and support FO Hosts in delivering outstanding, brand unique customer service in all shifts (early, late, night)
 </li>
 <li>
 Be willing to roll up your sleeves and help in other departments during busy periods and as required
 </li>
 <li>
 Regularly attend mandatory F&amp;B service trainings to be ready to work shifts in F&amp;B service if required. Duties of a FO Supervisor who is scheduled to work in F&amp;B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables
 </li>
 <li>
 Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
 </li>
 <li>
 Plan and train new and existing FO and F&amp;B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager
 </li>
 <li>
 Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust &amp; engagement
 </li>
 <li>
 Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
 </li>
 <li>
 Every 6 months, rotate to a new &lsquo;Champion&rsquo; area (e.g. Hilton Honors, CleanStay, rostering) &ndash; our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
 </li>
 <li>
 Coach 2 &ndash; 4 guest experience team members, as assigned on a rotating six month schedule
 </li>
 <li>
 In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of &lsquo;coachees&rsquo; and suggest development opportunities for them in the coming months
 </li>
 <li>
 On-board and supervise assigned &lsquo;coachee&rsquo; team members, ensuring execution of agreed development or performance improvement actions
 </li>
 <li>
 Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner
 </li>
 <li>
 Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)
 </li>
 <li>
 Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Front Office experience in the hotel, leisure, and/or retail sector
 </li>
 <li>
 Strong commercial/business awareness and demonstration of sales capabilities
 </li>
 <li>
 Calm, organized work ethic with the ability to prioritize and meet deadlines
 </li>
 <li>
 Excellent supervisory, inter-personal, and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of Guest service
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 A relevant supervisory/management certificate/diploma or degree
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Garden Inn Bahrain Bay
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Garden Inn
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Supervisor

Azadea Group

<div>
 
 
 JOB PURPOSE:
 
 The Assistant Manager is responsible for serving customers on the shop floor and supporting the shop/department managers in ensuring efficient shop operations and maintaining high standards of customer service.
 
 
 
 
 
 
 RESPONSIBILITIES:
 
 
 
 - Greet customers warmly and offer expert advice to assist in their purchase decisions, ensuring alignment with quality and customer service standards.
 
 
 - Assist the managers in maintaining inventories and placing product orders to ensure effective stock management and availability of products.
 
 
 - Report operational issues promptly and address customer complaints, providing solutions or escalating as needed to ensure both operational efficiency and customer satisfaction.
 
 
 - Prepare detailed reports on key performance indicators (KPIs), sales trends, inventory status, and team productivity to keep managers informed and support effective decision-making.
 
 
 - Assist in scheduling staff to align efficiently with operational needs while optimizing costs for the shop/department.
 
 
 - Assign routine and non-routine tasks to sales associates, cashiers, and coordinators to optimize operational efficiency and ensure tasks are completed effectively.
 
 
 - Supervise the shop's opening and closing processes to ensure compliance with established procedures for petty cash, reporting, and other requirements. Ensure accurate delivery to the accounting department in accordance with company policies and security standards as necessary.
 
 
 - Communicate sales plans and targets to the shop/department team, monitor their performance continuously, and advise upper management on necessary corrective actions.
 
 
 - Assist in training, motivating, and evaluating the team to ensure that the necessary skill base is met, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.
 
 
 
 
 
 
 QUALIFICATIONS:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in a related field
 </li>
 <li>
 Five years of experience in Retail, or a similar role.
 </li>
 <li>
 Fluency in English (Arabic is a plus)
 </li>
 <li>
 Specific to Sports Goods Retail: Active participation in at least one sporting activity, deep knowledge of sporting events, proficiency in collective games, project orientation, athletic ambassadorship, enthusiasm, collaboration, empathy, entrepreneurship, and responsibility
 </li>
 </ul>
 
 
 
 
 
 * AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.
 
 
 
 
 *
 
 
 We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.
 
 
</div>

Assistant Manager-Adidas

<div>
 
 
 
 Job Description
 
 
 
 
 1. Make local adjustments based on the standards and processes for judging and handling the responsibility formulated by the headquarters and local market conditions, and ensure effective implementation in the front-line team. Focus on controlling the quality of rider service and handling rider complaints, promote the adoption of online and automated tools locally, and reduce order and customer losses from delivery issues.
 
 
 2. Be responsible for the implementation of local fulfillment service indicators, focus on solving the top problems of local incoming lines, and optimize related service processes. For example, design a return processing plan for riders who cannot deliver based on local conditions, and make the delivery dispute processing of users, merchants, and riders online and automated.
 
 
 3. Develop localized SOPs, process mechanisms, and practical guidelines based on HQ standards; train frontline teams to ensure easy understanding and execution, using better service experience to reduce CPO.
 
 
 4. In combination with local culture and service delivery characteristics, formulate service standards and behavioral constraints for local riders, merchants, and users, design localized solutions, and establish efficient linkage with B-end, C-end, customer service, etc. to continuously improve service experience.
 
 
 5. Coordinate local resources to manage rider equipment assets, conduct usage inspections, adapt new equipment requirements from HQ to local needs, ensure smooth rider operations, and support keeta's positive brand building.
 
 
 6. Manage the local field inspection team, develop and execute inspection plans to ensure rider service, equipment usage, and delivery processes comply with company standards; regularly consolidate inspection results and ensure issue closure to improve overall service quality.
 
 
 
 
 
 
 
 Job Requirement
 
 
 
 
 1. Bachelor&rsquo;s degree or above; experience in localizing service processes, with hands-on implementation in rider management or appeal systems preferred.
 
 
 2. Strong data sensitivity; able to use local NPS, CPO, and exception loss rate indicators to trace and solve problems.
 
 
 3. Proven experience solving complex problems locally, with the ability to identify and address key issues in challenging situations.
 
 
 4. Strong teamwork spirit and ability to collaborate effectively across departments, avoiding redundant efforts.
 
 
 5. Committed to building professional expertise and talent development mechanisms; able to balance standardized processes with flexible innovation.
 
</div>

Rider Service Experience Manager

Marriott International

<div>Additional Information 
Job Number25149649 
Job CategoryFood and Beverage &amp; Culinary 
LocationThe Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
 
JOB SUMMARY 
Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience 
<ul><li>H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 

CORE WORK ACTIVITIES 
Taking an Entrepreneurial Approach to Driving the Restaurant Business
<ul><li>Understands financial opportunities by surveying restaurant demand.</li></ul>
<ul><li>Partners with key individuals in the local community to assess opportunities.</li></ul>
<ul><li>Identifies and analyzes competitors.</li></ul>
<ul><li>Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.</li></ul>
<ul><li>Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.</li></ul> 
Leading Significant Marketing/Public Relations/Media Activities
<ul><li>Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.</li></ul>
<ul><li>Supports on-site/off-site public relations opportunities to promote the restaurant.</li></ul>
<ul><li>Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.</li></ul>
<ul><li>Serves as the primary point of contact for restaurant events.</li></ul>
<ul><li>Participates in local networking activities, which are often off-property, in support of the restaurant.</li></ul> 
Managing Day-to-Day Restaurant Operations
<ul><li>Supervises and manages employees.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Conducts daily &quot;taste panels&quot; to educate, drive sales and create sales goals.</li></ul>
<ul><li>Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.</li></ul>
<ul><li>Monitors compliance with all applicable laws and regulations.</li></ul>
<ul><li>Monitors adherence to liquor control policies and procedures.</li></ul>
<ul><li>Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.</li></ul>
<ul><li>Monitors alcohol beverage service for compliance with local laws.</li></ul>
<ul><li>Monitors compliance with all food &amp; beverage policies, standards and procedures, including food handling and sanitation standards.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Advocates sound financial/business decision making.</li></ul>
<ul><li>Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Assistant Restaurant Manager.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul> 
Fostering an Environment that Creates Exciting and Memorable Guest Experiences
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants..</li></ul>
<ul><li>Addresses guest problems and complaints.</li></ul>
<ul><li>Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li></ul>
<ul><li>Verifies corrective action is taken to continuously improve service results.</li></ul>
<ul><li>Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul> 
Managing and Conducting Human Resource and Talent Management Activities
<ul><li>Actively participates in the hiring process to identify the right talent to support the outlet's concept.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Facilitates the fair and equal treatment of employees.</li></ul>
<ul><li>Strives to improve employee retention.</li></ul>
<ul><li>Monitors employee attendance of on-going training to understand guest expectations.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Encourages recognition of employees across areas of responsibility.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and the work.</li></ul>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others.</li></ul>
<ul><li>Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish own work.</li></ul>
<ul><li>Monitors and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives.</li></ul>
<ul><li>Provides work-related training, supervising, follow-up and hands-on management.</li></ul> 
Additional Responsibilities
<ul><li>Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices.</li></ul>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Restaurant Mgr - La Table Krug & La Terrace

Explore 468+ Customer service delivery manager in Manama this September. Find roles across top companies and apply now to boost your career.