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customer success manager (sales manager) Jobs in Manama

customer success manager (sales manager)

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sales manager

RAMADA RESORT BY WYNDHAM MANAMA SEEF

Job summaryThe Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. The Sales Manager is responsible for an increase in transient room revenue by increasing production of existing accounts. He/she is also responsible for month-end reporting and tracking of account production.Main tasks<ul><li>Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.</li><li>Develop a complete knowledge of company sales policies and SOP&rsquo;s, and ensure knowledge of and adherence to those policies by the sales team.</li><li>Meet or exceed set goals.</li><li>Operate the Sales Department within established sales expense budget.</li><li>Participate in required M.O.D. and Saturday office coverage as scheduled.</li><li>Initiate and follow up on leads.</li><li>Maintain and participate in an active sales solicitation program.</li><li>Monitor production of all top accounts and evaluate trends within your market.</li><li>Regularly contact existing accounts based on the tracing frequencies of the account coverage requirements.</li><li>Meet or exceed sales solicitation call goals as assigned by the Director of Sales &amp; Marketing.</li><li>Identify knowledge gaps within the team and develop plans for filling them</li><li>Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress.</li><li>Create and execute a strategic sales plan that expands our customer base and extends the company's global reach</li><li>Meet with potential clients and grow long-lasting relationships that address their needs</li><li>Invite clients to the hotel for entertainment, lunches, tours and site inspections.</li><li>Assist in implementing special promotions relating to direct sales segments.</li><li>Assist in the preparation of required reports in a timely manner.</li><li>Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).</li><li>Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.</li><li>Use your property&rsquo;s computerized sales management system to manage the hotel&rsquo;s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.</li><li>Meet and greet onsite contacts.</li><li>Develop networking opportunities through active participation in community and professional associations, activities and events.</li><li>Review meeting planner evaluations with the Director of Sales &amp; Marketing to ensure that issues receive follow-up.</li><li>Entertain clients.</li><li>Handle inquiries.</li><li>Conduct research on client room nights/revenue performance, prepare account performance reports quarterly and annually, conduct semi-annual account review meetings with account representatives.</li><li>Prospect for new transient business. Track all transient leads (lost and turndown). Participate in transient, group and catering lead referral.</li><li>Develop and implement specific account marketing plans for appropriate accounts. Monitor production compliance.</li><li>Maintain regular communication with all special corporate/preferred corporate accounts and send quarterly production reports to all clients. Communication to be property defined may include newsletters, client receptions/recognition functions, etc.</li><li>Respond to customer inquiries and request for pricing</li><li>Maintain in-depth files on all accounts; via hard files and/or automated account management system</li><li>Assist in updating Brand national Transient database, if applicable. Coordinate local transient sales initiative and activities with Brand National Transient Sales for national and regional transient accounts, if applicable.</li><li>Participate in trade shows, community &amp; professional organizations to maintain high visibility.</li></ul>Job Type: Full-time

Sales Manager

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
Raffles Al Areen Palace in Bahrain is seeking a highly motivated and experienced individual to join our team as a GCC Sales Manager. As a luxury resort, we are looking for someone who is passionate about sales and has a proven track record of exceeding targets in the GCC region.
Responsibilities:<ul><li>
Develop and implement a strategic sales plan to drive revenue growth in the GCC market</li><li>
Identify and prospect new business opportunities within the GCC region</li><li>
Build and maintain strong relationships with key accounts and partners</li><li>
Collaborate with the marketing team to develop promotional campaigns and initiatives</li><li>
Monitor market trends and competitor activities to stay ahead of the competition</li><li>
Positively communicate the hotel image to existing and potential customer at all times.</li><li>
Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.</li><li>
Report on trends in the industry and local markets.</li><li>
Maintain a calendar allowing you to meet all established deadlines and planned sales trips.</li><li>
Maintain accurate information on all new and on-going leads and accounts, including solicitation efforts.</li><li>
Establishes and sign contracts considering the official Rate Policy in co-ordination with the DOSM.</li><li>
Special deals (out of guidelines and rate policy) must in any case be discussed, co-ordinated and approved prior to offer with the hotel&rsquo;s management.</li><li>
Be the one point contact from the Sales team with the external client he/she is dealing with and handle responsively any escalations relating to the concerned client.</li><li>
Ensure that targets set by the hotel are met consistently.</li><li>
Thoroughly familiarizes oneself with the Hotel&rsquo;s emergency procedures and is in a state of preparedness for any emergency which may occur.</li><li>
Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>
Other duties as assigned.</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Business Administration, Marketing, or related field</li><li>
Minimum of 5 years of experience in sales, preferably in the hospitality industry</li><li>
Strong network of contacts within the GCC region</li><li>
Excellent communication and negotiation skills</li><li>
Proven track record of meeting and exceeding sales targets</li><li>
Ability to work independently and as part of a team</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Sales Manager - GCC

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 Raffles Al Areen Palace in Bahrain is seeking a highly motivated and experienced individual to join our team as a GCC Sales Manager. As a luxury resort, we are looking for someone who is passionate about sales and has a proven track record of exceeding targets in the GCC region.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and implement a strategic sales plan to drive revenue growth in the GCC market
 </li>
 <li>
 Identify and prospect new business opportunities within the GCC region
 </li>
 <li>
 Build and maintain strong relationships with key accounts and partners
 </li>
 <li>
 Collaborate with the marketing team to develop promotional campaigns and initiatives
 </li>
 <li>
 Monitor market trends and competitor activities to stay ahead of the competition
 </li>
 <li>
 Positively communicate the hotel image to existing and potential customer at all times.
 </li>
 <li>
 Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.
 </li>
 <li>
 Report on trends in the industry and local markets.
 </li>
 <li>
 Maintain a calendar allowing you to meet all established deadlines and planned sales trips.
 </li>
 <li>
 Maintain accurate information on all new and on-going leads and accounts, including solicitation efforts.
 </li>
 <li>
 Establishes and sign contracts considering the official Rate Policy in co-ordination with the DOSM.
 </li>
 <li>
 Special deals (out of guidelines and rate policy) must in any case be discussed, co-ordinated and approved prior to offer with the hotel&rsquo;s management.
 </li>
 <li>
 Be the one point contact from the Sales team with the external client he/she is dealing with and handle responsively any escalations relating to the concerned client.
 </li>
 <li>
 Ensure that targets set by the hotel are met consistently.
 </li>
 <li>
 Thoroughly familiarizes oneself with the Hotel&rsquo;s emergency procedures and is in a state of preparedness for any emergency which may occur.
 </li>
 <li>
 Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or related field
 </li>
 <li>
 Minimum of 5 years of experience in sales, preferably in the hospitality industry
 </li>
 <li>
 Strong network of contacts within the GCC region
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 Proven track record of meeting and exceeding sales targets
 </li>
 <li>
 Ability to work independently and as part of a team
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Confidential

<div>
 
 We are seeking an experienced and dynamic
 
 Sales Manager
 
 to contribute to the formulation and execution of our company&rsquo;s sales strategy. The ideal candidate will be responsible for developing and implementing strategic sales plans, managing the sales team, fostering stakeholder relations, and ensuring the achievement of sales targets within budget. This role requires a strong leader with extensive real estate industry experience and the ability to operate at both strategic and operational levels.
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 Sales Strategy &amp; Planning:
 
 
 <ul>
 <li>
 Contribute to the development of the company&rsquo;s overall strategy and participate in corporate decision-making.
 </li>
 <li>
 Develop and implement short- and long-term sales plans to achieve strategic objectives.
 </li>
 <li>
 Oversee and facilitate operations at all sales centers, ensuring adequate staffing levels.
 </li>
 <li>
 Implement sales policies and procedures, ensuring compliance with company regulations.
 </li>
 <li>
 Manage property inventory to maximize sales opportunities.
 </li>
 <li>
 Monitor and adjust monthly sales rosters for optimal staffing.
 </li>
 </ul>
 
 
 
 
 
 Sales Team Management:
 
 
 <ul>
 <li>
 Lead, manage, and motivate the sales team to ensure high performance and positive staff relations.
 </li>
 <li>
 Approve sales deals and ensure timely contract processing in alignment with established procedures.
 </li>
 <li>
 Conduct regular performance appraisals and recommend training to support team growth and development.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Relations:
 
 
 <ul>
 <li>
 Collaborate with the marketing department to address customer feedback and track product performance.
 </li>
 <li>
 Maintain the company&rsquo;s image by upholding the presentation standards of sales centers.
 </li>
 <li>
 Address and resolve customer complaints to deliver excellent service.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, finance, or a related field.
 </li>
 <li>
 10&ndash;15 years of sales experience, with at least 5&ndash;8 years in a senior strategic role.
 </li>
 <li>
 Extensive experience in
 
 large scale Real Estate Development
 
 .
 </li>
 <li>
 Background in a technical field such as engineering or architecture is a plus.
 </li>
 </ul>
</div>

Real Estate Sales Manager

Era Projects

A leading Real Estate Developer in the Kingdom Of Bahrain seeks to employ a Head of Sales (Manager) The primary objective includes creating and executing a marketing plan designed to attract the attention and interest of Clients and guide them through the decision process and lead to the Sales &amp; Lease . The position calls for skills in market research, traditional marketing, social media management, leasing, customer care, record keeping, relationship management and financial management.Responsibilities:<ul><li>Lead and motivate a team of sales professionals to achieve sales targets.</li><li>Identify and pursue new business opportunities.</li><li>Build and maintain strong relationships with clients and partners.</li><li>Analyze market trends and identify emerging opportunities.</li><li>Recruit, train, and develop a high-performing sales team.</li><li>Develop and implement effective sales strategies and plans.</li><li>Monitor and evaluate team performance and provide coaching and feedback.</li><li>Develop effective pricing strategies to maximize revenue.</li><li>Forecast sales and revenue targets.</li><li>Manage and track the sales pipeline.</li><li>Utilize CRM software to manage customer relationships and sales activities.</li></ul>Qualification &amp; Experience:<ul><li>Experience in strategic planning and execution of real estate investment sales and marketing with proven knowledge of structuring sales quota goals and meeting revenue expectations.</li><li>Bachelor degree in a business related field, preferably Commercial Property, Marketing or Investments.</li><li>Minimum of 5-7 years Bahrain real estate industry experience in a sales/marketing role</li><li>High computer literacy, professional written and verbal communication and interpersonal skills, with proven attention to detail.</li></ul>Job Types: Full-time, Permanent

CUSTOMER SUCCESS MANAGER (Sales Manager)

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring a Partner Sales Manager to be a key contributing team member within the growing IHV alliances organization. Large OEM or Independent Hardware Vendor (IHV) brands - Dell, HPE, IBM, Lenovo, Ericsson, Cisco, Fujitsu and many more - are major partners for Canonical. These companies build software-defined solutions to capitalize on global open source mandates and associated macro trends. Canonical's flagship product, Ubuntu, and its broader open source portfolio are key ingredients for these partners to realize their aspirations. Canonical represents the best platform for rapid open source innovation.
 
 
 Reporting to the Head of IHV Alliances, the Partner Sales Manager will work closely with IHV and Canonical teams in various geographies to enable IHV teams, generate and transact opportunities, drive a Canonical agenda within an IHV, and achieve targeted results. They are responsible to build trusted relationships with our partners, increase Canonical market share and attach rate, evangelize the partnership and drive business interactions from across persona - from engineer to CxO. They will often run customer workshops focused on particular initiatives at that customer, attend sales events, give public presentations and participate in executive engagements.
 
 
 
 Location: This is a remote role.
 
 
 
 The role entails
 
 
 <ul>
 <li>
 Build strategic relationships and enable partner teams on the partnership
 </li>
 <li>
 Build pipeline and transact opportunities through an IHV
 </li>
 <li>
 Grow partner awareness of open source capabilities on Canonical Ubuntu
 </li>
 <li>
 Demonstrate a deep understanding of the Linux and cloud software ecosystem
 </li>
 <li>
 Deliver on targets, objectives and provide a voice of the partner
 </li>
 <li>
 Travel regularly - sometimes internationally - to drive partnerships in person
 </li>
 <li>
 Align and support internal canonical field teams - identify, support, grow, transact
 </li>
 <li>
 Expand existing footprint with IHV customers with an aim to upsell to broader portfolio
 </li>
 <li>
 Support and contribute to broader strategy, initiatives and key campaigns
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Experience in alliance or indirect sales management roles
 </li>
 <li>
 Autonomous, disciplined, hands-on, get-it-done mentality
 </li>
 <li>
 Ability to capture customer requirements, evaluate gaps, identify and create opportunities
 </li>
 <li>
 Passionate about Ubuntu products and mission
 </li>
 <li>
 Comfortable in fast-paced and high pressure environments with measurable goals
 </li>
 <li>
 Experience with Linux, virtualization, containers, and other cloud technologies
 </li>
 <li>
 Excellent communication and presentation skills
 </li>
 <li>
 Team player with superior accountability and customer support skills
 </li>
 <li>
 Credibility and working knowledge of IHVs - their products, go-to-market motion, and field
 </li>
 <li>
 Experience managing cross-functional teams and track record of operational excellence
 </li>
 <li>
 Willingness to travel up to 4 times a year for internal events
 </li>
 <li>
 Hands on experience with Salesforce and Google Suite a plus
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Partner Sales Manager - IHV Alliances

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 Global System Integrators (GSI) play a crucial role in Canonical growth plans in the coming 3 years. We are hiring a
 
 Senior
 
 
 Partner Sales Manager
 
 to work closely with Canonical GSI partners throughout their sales cycles and across their sales organizations to facilitate Ubuntu based solutions and opportunities, as well as help GSI build long term digital transformation platforms with Ubuntu stacks and services.
 
 
 Working the the Partner Sales Director in their geographic region, the Senior Partner Sales Manager will be responsible for building trusted relationships with partners, increasing Canonical market share and attach rate, evangelizing about the partnership and leading all business interactions from engineers to CxO level. They will often run customer workshops focused on particular initiatives at that customer, attend sales events, give public presentations and participate in executive engagements as coordinated by the Senior Director.
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Build strategic relationships with partners at levels, and stickiness with Ubuntu technology
 </li>
 <li>
 Deep understanding of Linux and cloud software ecosystem, and open source selling models
 </li>
 <li>
 Negotiate contracts and commercial business terms
 </li>
 <li>
 Deep understanding of partner organizations and sales models, in particular with Global System Integrators
 </li>
 <li>
 Work closely with marketing, sales engineering and product management to deliver on targets, objectives and provide a voice of the partner
 </li>
 <li>
 Lead executive interlocks between partners and Canonical leadership team
 </li>
 <li>
 Ability to travel - sometimes internationally - up to 40% of the time
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 <ul>
 <li>
 Extensive experience in alliance or indirect sales management roles
 </li>
 <li>
 Extensive experience with OpenStack, virtualization, containers and other Cloud technologies.
 </li>
 <li>
 Autonomous, disciplined, hands-on, get-it-done mentality
 </li>
 <li>
 Ability to capture customer requirements, evaluate gaps, identify and create opportunities
 </li>
 <li>
 Passionate about Ubuntu products and mission
 </li>
 <li>
 Comfortable in fast-paced and high pressure environments with ambitious achievement goals
 </li>
 <li>
 Excellent communication and presentation skills
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Senior Partner Sales Manager - Global System Integrator (GSI)

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251 sales manager jobs IN Manama

Sales Manager

Sales Manager - GCC

Sales Manager - GCC

Real Estate Sales Manager

CUSTOMER SUCCESS MANAGER (Sales Manager)

Partner Sales Manager - IHV Alliances

Senior Partner Sales Manager - Global System Integrator (GSI)